101 to 125 of 207 Customer Service Jobs in the Thames Valley

reputation for delivering cutting-edge AV and technology solutions to clients across the public sector, education, and corporate industries. With a strong emphasis on customer satisfaction, technical innovation, and long-term service partnerships, the business supports a wide range of projects, from complex AV integration in Schools and … projects nationwide, you'll be responsible for the installation, configuration, and maintenance of a wide variety of Audio Visual (AV) systems, ensuring top tier service and high-quality results for clients. This is a hands-on role with a strong customer-facing element, where your technical knowledge, practical … Perform pre-installation site surveys to determine feasibility, cabling needs, and positioning of devices. Carry out preventative maintenance and respond to technical faults or customer service calls, both on-site and remotely. Commission AV systems to a high standard, ensuring functionality, ease of use, and seamless integration. Provide More ❯

Loudwater, Buckinghamshire. In this role, you will be responsible for developing and executing the overall ecommerce strategy to drive online sales and enhance the customer experience. This role involves managing the ecommerce website, optimising the user journey, and ensuring seamless operations from product listings to order fulfilment. In addition … to overseeing the day-to-day operations of the online store, the Ecommerce Manager will analyse website performance and customer behaviour to identify opportunities for growth and improvement. This role requires a strong understanding of digital marketing, web analytics, and ecommerce platforms. The successful candidate will be a strategic … creation and execution of digital marketing campaigns, including PPC, SEO, email marketing, and social media, to drive traffic and sales. - Analyse website performance and customer behaviour using analytics tools (e.g., Google Analytics) to identify opportunities for improvement and growth. - Monitor and report on key performance indicators (KPIs) such as More ❯

public services, and commercial enterprises. With a strong online presence and decades of trading history, the company prides itself on quality, efficiency, and exceptional customer service. Over 70% of sales go directly to end users, ensuring a high-touch, relationship-driven sales process. Your Role Will Involve: Managing inbound … Understanding client requirements and providing tailored technology solutions Handling the full sales cycle from enquiry to order, with support from experienced colleagues Delivering exceptional service to maximise customer satisfaction and repeat business Who We're Looking For: Someone with proven experience in sales, ideally in a phone-based … Specialist End-User Sales Consultant Product Sales Advisor Telesales Account Manager Commercial Sales Executive Sales Support Specialist Warm Leads Closer Junior Sales Consultant Sales & Customer Service Specialist INDAV More ❯

navigating challenging conversations, and turning difficult situations into positive outcomes? Want to be part of a high-energy team that’s redefining what great customer support looks like in the world of consumer finance? We’re looking for a Collections Advisor to join our team and deliver top-quality … customer service and support to Snap customers. In this role, you’ll advise customers on the best and most reasonable steps to bring their accounts up to date, all while following our strict company policies and FCA regulations. If you’re someone who can balance empathy with compliance … and thrives in a customer-focused environment, we’d love to hear from you. Who are we and what do we do? Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning More ❯

including Microsoft Office 365, Windows, Active Directory, SharePoint, network infrastructure (TCP/IP, DNS) plus some Cyber Security duties. You will demonstrate first class Customer Service at all times, building and maintaining strong relationships with clients and wider stakeholders. To be suitable for the role you will have More ❯

including Microsoft Office 365, Windows, Active Directory, SharePoint, network infrastructure (TCP/IP, DNS) plus some Cyber Security duties. You will demonstrate first class Customer Service at all times, building and maintaining strong relationships with clients and wider stakeholders. To be suitable for the role you will have More ❯

of-Sale Finance industry? We’re looking for an Operations Strategy Specialist who can take our operational processes to the next level while keeping customer outcomes front and centre. This role is all about strategy, efficiency, and impact—you’ll develop and implement smart, scalable solutions to improve contact … stakeholders. Leverage data insights to forecast capacity needs, identify bottlenecks and propose potential solutions. (e.g., automation) Contact Strategy Development Develop and optimise multi-channel customer contact strategies (phone, email, SMS, chat) Use data insights to drive engagement and improve response times. Work with customer service and collections … systems Manage the administration of key systems used within the department Work to continuously improve our contact strategy maximising all touch points of the customer journey Liase with the analytics team to ensure data integrity To succeed in this role, you should bring: Proven experience in operations strategy, process More ❯

Company Overview We are working with a leading SaaS provider in the UK, renowned for their innovative solutions and exceptional service delivery. Our client is committed to driving technological advancements and supporting the career development of their employees. They are looking for dynamic and creative individuals to join their … growing sales team and contribute to their mission of delivering outstanding service to customers. What's in it for you Up to £75,000 per annum base salary (up to double OTE) Remote working Excellent holiday allowance Private medical Discretionary bonus Strong internal career progression What we are looking … for Personable and quick to build relationships Strong interpersonal and customer care skills Excellent writing and oral communication skills Imaginative problem solver Ability to work as part of a team Appreciation of a quality approach Confidence in personal abilities Strong drive for excellent customer service Ability to More ❯

onsite) S alary: £32,000 - £35,000 DOE + Benefits About the Role We are working with a well-established and rapidly growing Managed Service Provider (MSP) based in Milton Keynes who are looking for a proactive and technically skilled 2nd Line Support Engineer to join their dynamic support … This is an exciting opportunity to work with a diverse range of clients across multiple sectors, supporting cutting-edge technologies in a fast-paced, service-driven environment. Key Responsibilities Provide 2nd line technical support to a broad client base across Microsoft and cloud-based environments. Diagnose and resolve hardware … client systems using RMM tools, ensuring performance and uptime. Escalate complex issues to 3rd line where necessary, providing detailed documentation and diagnostics. Deliver excellent customer service, maintaining clear communication with clients throughout issue resolution. Participate in project work, including infrastructure upgrades, migrations, and cloud adoption initiatives. Maintain accurate More ❯

About ITRS Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch … ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role Reporting to our IT Service Delivery Manager, as an IT Support Specialist your primary role will be to support the Systems Administrator with a variety of tasks from Hardware … number of business systems such as Office 365, JIRA, Slack and a hosted IP PBX system Learn about computer networking and firewalls Develop excellent customer service skills Work on ad-hoc business system focused projects to learn about project management and managing stakeholders Key Qualifications: A high level More ❯

join our IT team. The Role: This office based role has primary responsibility for the assignment and resolution of IT operational support incidents and service requests which ensures support, maintenance, continuity and improvement of all the Council's end user hardware and business applications. To provide a responsive, high … quality, efficient and polite support service, both from the desk and face-to-face, to all users of the Council's IT systems and applications. The post holder will have an understanding of the impact of managing the delivery of the work for the IT support teams. The post … IT systems over the phone, via email, Teams and face to face. Act as the first point of contact for all IT system related customer queries and resolve basic support requests. Escalating more complex issues to senior members of the team as appropriate. Working within agreed support resolution timescales. More ❯

Company Description The client is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We have a comprehensive … services that gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible. We value diversity and inclusivity above all else, creating an environment where our team members can be their whole selves, every day. … impact we have in this incredible industry. Responsibilities & Accountabilities First and foremost, you ll be living and breathing the Company philosophy of excellence in customer service and providing a best-in-class service to existing and new partners Obsessively driving your sales pipeline to a successful close More ❯

a range of clients across various industries. Your primary focus will be on resolving escalated IT issues, ensuring seamless system operations, and delivering excellent customer service. Key Responsibilities: Provide 2nd line support for escalated issues across Microsoft, VMware, and Veeam technologies. Troubleshoot and resolve incidents related to Windows Server … resolve complex issues. Ensure documentation and ticketing systems are kept up to date. Assist in IT projects, including migrations, deployments, and upgrades. Deliver exceptional customer service while maintaining SLAs. Required Skills & Experience: Proven experience in a 2nd line IT support role, ideally within an MSP. Strong knowledge of More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected candidate up to … progression opportunities. Responsible for day-to-day 1st line application support. Responsible for monitoring a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and … suppliers. Working with the testing team and business to scope and schedule testing activities. Core skill set: A strong communicator with proven experience in customer experience is essential. An interest in technology software products is preferred. CompTIA A+ or equivalent is desirable ITIL v3/v4 Foundation is desirable. More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected candidate up to … progression opportunities. Responsible for day-to-day 1st line application support. Responsible for monitoring a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and … suppliers. Working with the testing team and business to scope and schedule testing activities. Core skill set: A strong communicator with proven experience in customer experience is essential. An interest in technology software products is preferred. CompTIA A+ or equivalent is desirable ITIL v3/v4 Foundation is desirable. More ❯

expanding the market share of the company's packaging products. Market Intelligence: Conduct market research to stay informed of industry trends, competitor activities, and customer needs to identify potential areas for growth Product Expertise: Provide expert guidance on packaging solutions, educating clients on the benefits of sustainable packaging and … needs and sustainability goals. Negotiation & Deal Closing: Lead the negotiation and closing of sales contracts, ensuring that terms align with company objectives while meeting customer expectations. Cross-functional Collaboration: Work closely with the marketing, operations, and customer service teams to ensure successful project delivery and customer More ❯

and expanding the market share of Seda s packaging products. Market Intelligence: Conduct market research to stay informed of industry trends, competitor activities, and customer needs to identify potential areas for growth. Product Expertise: Provide expert guidance on packaging solutions, educating clients on the benefits of sustainable packaging and … needs and sustainability goals. Negotiation & Deal Closing: Lead the negotiation and closing of sales contracts, ensuring that terms align with company objectives while meeting customer expectations. Cross-functional Collaboration: Work closely with the marketing, operations, and customer service teams to ensure successful project delivery and customer More ❯

document resolutions. Proactively ensure clients are utilising the software efficiently. Required Skills & Experience: Strong professional communication skills and prior experience in technical support or customer service. Proficiency with Microsoft products, including Windows OS, Word, Excel, and Outlook. Excellent numeracy and analytical skills, with the ability to generate reports and More ❯

We are looking for a Professional Services Engineer who will help us elevate our world class team of Engineers, drive excellent customer service, and support Pixitmedia's software solutions, ensuring alignment between the technical solutions and the business needs. As Professional Services Engineer, you will be responsible for … the deployment and integration of our systems into our customer's environment. We work with some of the biggest names in Media and Entertainment as well as some of the world's leading research and HPC institutions. Your role will require you to become proficient with our product line … and how it can be configured to achieve the customer's requirements and outcomes. You will work as part of a team supported by Project Managers and Dev-Ops engineers as well as your peers in the Professional Services Team. Duties: Work with the PMs to plan and prepare More ❯

Our client a world leader in powerful brands, innovative products with an exceptional team and award winning customer service are looking for a Business Process analyst to support business projects and initiatives across the stakeholders ideally you will have an understanding of Digital Marketing. Manage the roadmap of … Experience and knowledge in SAP and Salesforce essential Experience and knowledge in other CRM products (e.g. SAP-based CRM products, Salesforce Marketing Cloud) and Customer Data Management (CDM) solutions, highly desirable Experience in customer data governance highly desirable Ability to communicate (verbal and written) clearly and effectively with More ❯

team of Software Analysts/Programmers to undertake all aspects of enhancing the central application and acting as 1st line system support to internal customer's requests. Who are we looking for? As a Software Analyst Programmer, you will be expected to: Ensure maximum uptime of the systems to … meet agreed customer Service Level Agreements (SLAs) creating daily reports on system health. Provide support to users for day-to-day support of a PL/1 application running on a Stratus Central Computer. Design, code, document, and test system enhancements to the central computer application, on an … to ensure consistency and high quality standards. Collate, maintain and action a software defect database taking part in review meetings on progress. React to customer enquiries and generate reports and supporting evidence if requested. Maintain and promote high personal standards in environment, safety, health, security and quality and be More ❯

all relevant policies and procedures. REQUIREMENTS: Recent Graduate or 1-2 years relevant IT support experience. Fluent in English, with a proficient level of customer service experience. Knowledge of Active Directory, Office 365, and other cloud technologies. Experience with troubleshooting hardware and software issues. Excellent problem-solving and More ❯

is a fast-growing IT services provider, supporting top hospitality and retail brands across the UK. We’re known for our rapid delivery, exceptional customer service, and seamless integration with client teams. The Role As a Project Manager, you’ll lead the delivery of key client projects, overseeing More ❯

possible flexibility BENEFITS: Bonus, commission worth up to 20-25% of basic- realistic and uncapped. Car Allowance plus mileage. Pension Scheme Death in Service x3 annual salary. Full Home Remote Comms, Mobile, Laptop etc. LOCATION: Covering the Midlands COMMUTABLE LOCATIONS: Based West, East Midlands or South Midlands JOB DESCRIPTION … unique repack facilities enabling them to deliver bespoke packaging solutions. Their key messages are added value by deep technical knowledge, product customisation, and outstanding customer service. They have doubled in size in the last four years via organic growth and shrewd acquisition. In 2021 they themselves were acquired by … backing and support to deliver on those plans they do with their acquisitions. There are 50 staff in total with 17 in sales and customer services including external Sales Managers, Business Development Managers, Customer Service Representatives and a marketing and e-Commerce team headed up by the More ❯

enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and … schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the Clients on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between … your school and the client, this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual More ❯