51 to 75 of 179 Customer Service Jobs in the Thames Valley

Job Title: Service Manager Location: Bracknell (Hybrid - 3 days on site) Salary: £60k-80k Employment type: Permanent A market leading communication services provider are looking for an experienced Service Manager to support their UK based customers. This role requires candidates to be on site 3 days a week … in Bracknell and the responsibilities of the role are as follows... Develop customer relationships & understand their market, strategy and challenges. Ensure business requirements & expectations are understood by relevant operational and support teams within the company. Act as an escalation point to ensure customer issues are handled professionally, efficiently … and with effective manner. Track and manage customer experiences throughout the lifecycle and in line with agreed timings. Ideally the successful candidate will have: Experience in a similar customer facing role Experience with the SDLC, cloud platforms and/or been involved with the development of hardware & software. more »

For ourEMEA Service Operations team we are looking for aServices Quality Regional Business Process Owner. In this role, you will be responsible for developing and managing the EMEA Services Quality Management processes, providing standardization across the region. As a Quality Lead, you will play a crucial role in the … Netherlands - Hengelo, Belgium - Groot-Bijgaarden, Spain - Barcelona, Sweden -Stockholm, Finland - Espoo, Germany - Bonn, Italy - Milan and Hungary Budapest. It is reporting to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement … Collaborate with all process owners to ensure that all Quality process changes are approved by them, prior to implementation Capture Voice of the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality more »

metabolic disorders. In this role, you will respond to patient, clinic, and homecare queries, lead originator to biosimilar switch clinics, lead the lipid clinic service, and conduct initiation telephone clinics for patients starting on anti-cholesterol biologics. You will also collaborate with the wider pharmacy team and other healthcare … skills, and demonstrate a commitment to developing services and providing the best patient-centered care. The job role covers several aspects of the pharmacy service and will be split as follows: Supporting the Pharmacy Homecare Service - 60% Supporting the Pharmacy Business Manager and Principal Pharmacist for Homecare with … High-Cost Drugs - 20% Providing a medicines management service to the wards - 20% To manage and develop the MKUH Pharmacy Homecare Service by providing a Specialist Technician service to the Pharmacy Homecare Team. To participate in the ward-based Medicines Management Service. To supervise the work of more »

assist with leading our team of Technical Co-ordinators to deliver an excellent repairs experience for all our customers. If you are passionate about customer service, are organised, have a strong work ethic and have experience of working with high performing team, adaptable to a fast paced environment … the target time frame and ensure efficient and productive scheduling of our technician's diaries ensuring we are offering our residents the best repairs service possible. The Successful candidate will need to be IT literate inclusive of Word, Excel and Outlook and be able to multitask and carry out … daily admin tasks promptly and efficiently, have an eye for detail, and be a team player. You will work collaboratively with front line repairs customer services and promote #drivingimprovement and #workingasone with Paradigms front line technicians. It's fast paced so you will need stamina and resilience with a more »

are TPS? TPS provides independent garages and body shops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS … financially and in the number of Centres opened nationwide. Job Purpose This role is pivotal as we aim to strengthen our market position, enhance customer engagement, and increase sales growth in this critical area. Market Research & Analysis: Conduct in-depth market research to identify market trends, customer needs … and competitor activities. Analyse sales data and customer feedback to identify opportunities for growth. Share insights and findings with the team to inform strategic decisions. Strategic Planning & Execution: Collaborate with the Volkswagen head office team to develop and implement strategic plans for sales. Monitor progress against targets and adjust more »

Salary: £71,760 Join Our Team as a Service Delivery Manager! Are you ready to take the lead in ensuring top-notch service delivery and maintenance in the housing sector? We're seeking a dynamic and dedicated Service Delivery Manager to oversee the daily operations in a … defined area, delivering quality service to our customers and enhancing MTVH's reputation. Key Responsibilities and Outcomes: Deliver high-quality maintenance services in line with business objectives and targets across all our work streams. Plan, execute, control, and monitor day-to-day operations to meet performance measures and business … with a team of Contract Managers, Supervisors, and Trade Operatives to provide top-tier service. Manage operational staff, ensuring effective teamwork and productivity. Address customer complaints and issues professionally to enhance MTVH's reputation. Ensure compliance with health and safety regulations and external accreditation requirements. Promote a culture of more »

Service Desk Technician - Milton Keynes (Hybrid) - Hourly rate (DOE). Overview: My client from healthcare industry is seeking a skilled Service Desk Technician to join their team on a 6+ month's contract basis. This position offers a hybrid work arrangement. The ideal candidate will possess expertise in … and device configuration, while also addressing general IT issues as they arise. Exhibit a personable and friendly demeanor when interacting with users, providing exceptional customer service and support. If you are a motivated and experienced Service Desk Technician looking to make a positive impact within the healthcare more »

Field Service Engineer (EPOS Systems/Electronic Point Of Sale) Location: Milton Keynes, Luton and Watford areas Day rate: £134.46 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday £22.41 per hour. (umbrella) Sundays and Bank … is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract … trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and more »

and established Senior Account Manager to join our global sales team. The Senior Account Manager serves as the single point of contact for all customer enquiries across their key accounts. The Senior Account Manager will find opportunities to increase sales and develop upsell opportunities by understanding the storm product … team and design/source training that will meet these requirements. Invest in the personal development of the team, continuously improving their soft skills, customer service, technical skills and problem solving. Plan workload and colleague resource levels to meet customer and business expectations. Provide weekly reports/… updates on department activity and progress to management as required. Account planning Be responsible for all customer account management matters. Build and maintain relationships with your accounts, stakeholders and executive sponsors. Forecast and track key account sales metrics for business pipeline opportunities. Regularly determine upsell and sales opportunities through more »

also be considered. Responsibilities: Take ownership of IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed uptime service levels. Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work. Perform limited maintenance tasks … smooth operation of the data center heating and cooling systems and overall facility. Permit and monitor contract vendors. Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment. Take daily operational readings of all … changes for internal works or for vendors.greater than Remove if not required Proactively identify issues and take the needed steps to resolve. Assist with service delivery tasks when needed. Key Skills, Requirements and Competencies: Experience in a critical operations environment and/or data center experience preferred, but not more »

to troubleshoot and resolve a variety of IT incidents ensuring a quick resolution is achieved and accurate recording of activities is captured. Delivering excellent customer service they will on occasion support the Major Incident Management process. The role will be well suited to candidates who like to stretch … Skills and Experience Essential: Demonstrable record of delivering results and meeting targets. Good analytical skills and the ability to develop solutions with focus on customer needs. Effective verbal and written communication skills at all levels. Ability to build and maintain customer relationships and exceed expectations. Understanding of corporate … behaviors. Strong analytical skills. Ability to create, interpret and present data effectively. Sound level of technical WINTEL understanding. Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines + understanding of priority classifications and SLAs; Experience working in a secure environment Managing Modern Desktops more »

adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times: Slick digital account opening, and in life servicing. Customer contact via telephony, email and in-app communications. Payment and reconciliation activity. Treasury operations. Customer due diligence through Know Your Customer, Know … clear and accurate internal records for MI and monitoring. Assist Operations team and other departments as and when directed. Personal Attributes & Experience A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment. Attention to Detail: Thoroughness in examining more »

Service & Projects Administrator AIS BMS AIS BMS delivers the latest building energy solutions, maintenance services and 24/7 support to companies in London and the South-East for optimum building energy management. It has expert knowledge of how to design, install, upgrade and maintain BMS systems. Its services … time or part time hours (5-days a week) we are flexible depending on the candidates requirements. Overview To provide general administration duties for Service and Projects departments. Roles and Responsibilities Processing of Engineers Reports Checking, Saving, Sending to clients Updating of the Engineers Report tracker Weekly checking and … portals with reports, certificates and updates Monthly collating of overtime from CAFM system , reconcile with timesheets Monthly and Ad hoc compiling and sending of service contract renewal letters to clients Monthly issuing of Performance Feedback Questionnaires to clients and collating results for Office Manager Ad hoc collating of O more »

Mobile Commercial Gas Engineer FM Service Provider Berkshire & Surrounding areas £55,000 per annum + door to door travel CBW Staffing Solutions is currently recruiting for a Mobile Commercial Gas Engineer to carry out planned and reactive commercial maintenance across several contracts based in Berkshire and surrounding areas. The … all vehicles Holidays: 33 days 25 standard with 8 stat days Pension: 5% from salary with a company contribution of 3% 4x death in service Offer of opting into private healthcare Tablet & Work Phone Provided Full company uniform Key Duties & Responsibilities You will be responsible for delivering, services, repairs … failures within the equipment Order and fit parts or components to the equipment when required. Reactive and planned commercial maintenance. Providing high level of customer service and building strong relationship Provide a service that ensures all key performance indicators (KPI)/service level agreements (SLA) are more »

commission Location: Slough Our client is looking for someone to join their Operations Team, assisting with the day to day running of the service department. You will inspect and repair equipment to the necessary quality and safety standards. Proactively serve & support customers in order to never lose an account … minimising lead time of customer orders. You will be accountable for administration and logistics activities, repairs and loan processes, resolving issues whilst maintaining a high level of quality control; SLA Delivery, Logistics, Customer Service. Repairs, services and inspects all items of equipment to the manufacturers standard Inspect and … perform quality control checks on all items of equipment to the manufacturers standard Point of contact for triage and support of customer technical issues and queries by telephone Liaise with Team leaders to maximise customer satisfaction Actively seek and deliver process improvements to improve customer service more »

closely with a great team of support engineers as part of a global support team, you’ll play a key role in providing excellent customer service to Crayon’s clients and partners. This customer facing role allows you to learn, grow and thrive throughout your Apprenticeship journey … Essential) About the Employer CRAYON LTD Headquartered in Oslo, Norway, with more than 3,300 employees in nearly 40 countries. We operate a global, customer-first, and vendor-agnostic IT consultancy. We help clients select the best solutions for their business needs and budget to thrive and innovate with more »

Beverages market. (Please only apply if you have SAP experience) Essential requirements Min of 2 years experience utilising SAP Excellent sales administration skills Excellent Customer Service Skills both face to face and over the phone Good use of MS packages including Word and Excel Strong Work ethic and … a desire to achieve great results Excellent communicator with good relationship-building skills Experience in setting up new customer accounts and pricing Key responsibilities Setting up new customer accounts ensuring complete and accurate master data Maintenance of billing plans for customer contracts on SAP, ensuring financial values … are correct and up to date. Processing samples onto SAP Reviewing contact of customer orders, verifying quotation and order Administering the ordering of third-party products for customer orders, raising purchase orders that are correct and in a timely manner. Liaising with internal and external parties in order more »

OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a fervent more »

throughout the world. At the heart of this success is our commitment to find solutions for the cryogenic community. Delivering high quality products, outstanding customer support with excellent levels of personal service from our expert technical staff. Our core values are: excellent customer service, constant innovation more »

support of common software packages used in the school and other general tasks as appropriate under the supervision/instruction of senior staff. Role Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service Requesting … Closing Date Wednesday, 19th June 2024 Start Date Monday, 1st July 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Team working Qualifications any subject -- x3 GCSE or equivalent, grade 4+ (A - C) (Essential) English GCSE or equivalent more »

calm under pressure when dealing with conflicting demands and short lead times Previous experience of scheduling resources, or the use of scheduling systems Strong customer service, communication (written & verbal) and organisational skills Experience of using a Learning Management system Be highly motivated, resilient and diligent, with an unwavering more »

follow-ups simultaneously, with differing timescales and resolutions. Internal Sales & Business Development Activity With guidance establish and implement sales plans to drive growth Maintain Customer Relationship Management database Prepare reports, presentations, forecasts, and figures for internal and external use Support Marketing activities, e.g., organisation of seminars, webinars etc. Undertake … networking skills Comfortable and confident when presenting to customers and colleagues Forward-thinking & proactive attitude to problem solving Team player Personable with an efficient customer service attitude both face to face and via the phone or online Excellent organisational skills and able to self-motivate Excellent verbal and … written communications skills The ability to listen and interpret customer needs Fluent in English, in both verbal and written communication Proficient at Microsoft Excel, Outlook, and PowerPoint UK driving licence (essential) In return, our Client is offering a salary of £30,000 - £35,000 per annum basic plus car more »

comprises marketing, brand and creative expertise Playing a key part in growing the business in the UK and beyond Focusing on both incremental new customer growth and strong customer retention Overseeing the work of supportive external agencies including performance marketing, SEO and web development Collaborating with other key … departments such as the Product, Customer Service, Sales, and Merchandising teams. Key responsibilities: Create and manage communication strategies to maintain a consistent brand voice and messaging across all platforms Communicates weekly/monthly/seasonal performance of digital marketing, including Paid Social and PPC activity, Email and overall … customer acquisition and retention Lead and manage campaign execution across channels working with the creative teams, ensuring requirements are outlined and marketing deadlines are met Working closely with the product team to ensure products are well-r... more »

for our farmer clients across the region using GPS technology. Often working alone, you will be self-motivated, organised and have previous experience involving customer-facing activities to ensure we provide a professional and safe service to customers. This is a physically demanding role, and you must be … plan with employer contributions of up to 7% Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers About You Strong customer focus Strong communication skills both over the phone and face to face Full UK driving licence Able to work outside in all conditions IT … As a Soil Technician your role will involve: Field services including GPS soil sampling Handling of digital data and maps Management and planning of customer orders and schedules Basic ATV and hardware/software maintenance Understanding and deliver exceptional customer service to internal and external stakeholders Excellent more »

Position: CHP Service Engineer Location: Mobile covering sites in the Slough, Heathrow and Reading area Salary: £35-37k (Neg DOE) per annum, company van, tools, phone, laptop and excellent benefits Hours: 37.5 hours per week Monday to Friday no shifts Undertake weekend roster duties as required Our Client … in the UK using a range of Engine manufacturers including MTU, Cummins, MAN, Guascor, Perkins and Jenbacher, incorporating the latest control systems. Their large service team, supported 365 days a year by the CHP control centre, minimises downtime. The Role: Travel daily to client sites to carry out planned … and reactive maintenance of combined heat and power units. Safely operating and maintaining all site CHP plants ensuring full service delivery in line with contracted KPIs. Using Computer based diagnostic tools to fault find on a range of plant equipment. Interaction with our clients on a daily basis to more »