51 to 75 of 137 Customer Service Jobs in the Thames Valley

on-site. Some local travel will be required, so a full driving licence and access to a vehicle are essential. IT Support Technician - Key Responsibilities: Manage all incidents and customer requests from receipt to resolution and closure. Ensure service level agreements (SLAs) are consistently met. Complete all administrative tasks and documentation promptly. Maintain accurate records using IT Service … Windows Server and Active Directory. Experience administering Office 365. Exposure to Cloud support (desirable). Experience working with SLAs. Excellent organisational skills with the ability to prioritise effectively. Outstanding customer service and communication skills. Previous experience in a customer-facing role. Why Join This Company? Access to a personalised training platform. Skills assessments and tailored progression plans. More ❯

first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities As a Service Tech Coordinator, you will: Test, calibrate, validate, and repair electronic or analytical instruments, products, and modules Maintain functionality and accuracy of equipment through preventative maintenance and refurbishment Work on … Keysight products as well as third-party instruments Perform service primarily at a Keysight site, with occasional work at customer locations Interpret customer requirements and identify potential needs to ensure satisfaction Evaluate assignments and determine appropriate technical actions Apply analytical thinking and develop customized approaches to complex tasks Solve technical problems requiring broad and deep knowledge of … minimum of 5 years of relevant experience Extensive knowledge and skills in electronic repair, calibration, and maintenance Ability to work independently and solve complex technical issues Strong communication and customer service skills Careers Privacy Statement ***Keysight is an Equal Opportunity Employer. More ❯

first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities As a Service Tech Coordinator, you will: Test, calibrate, validate, and repair electronic or analytical instruments, products, and modules Maintain functionality and accuracy of equipment through preventative maintenance and refurbishment Work on … Keysight products as well as third-party instruments Perform service primarily at a Keysight site, with occasional work at customer locations Interpret customer requirements and identify potential needs to ensure satisfaction Evaluate assignments and determine appropriate technical actions Apply analytical thinking and develop customized approaches to complex tasks Solve technical problems requiring broad and deep knowledge of … minimum of 5 years of relevant experience Extensive knowledge and skills in electronic repair, calibration, and maintenance Ability to work independently and solve complex technical issues Strong communication and customer service skills Careers Privacy Statement ***Keysight is an Equal Opportunity Employer. More ❯

and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Consumer and Privacy Programmes is a global specialist role, operating and coordinating across multiple jurisdictions and entities to ensure customer- centric and privacy-compliant practices across the business. The Role We are looking for a dedicated and experienced individual to lead EML’s global consumer protection and privacy compliance … regulatory developments across key markets (UK, EU, APAC, and North America). Lead the development of consumer-focused compliance policies, procedures, and controls. Ensure compliance oversight and testing of customer disclosures, product terms, and customer service standards. Support customer complaint handling frameworks, ensuring alignment with regulatory expectations and escalation processes. Partner with Product and Operations teams More ❯

SC Cleared Service Desk Support Analyst Main responsibilities: This is a Technical Role within a Service Desk team working on-site in Aldermaston. The successful candidate will provide 1st Line telephone/e-mail/chat, ICT support to approximately 8000 end users. Providing Helpdesk/Web support through remote tools, telephone assistance and email support. This role … a degree of ambiguity Proven track record of performing under pressure Great attention to detail and able to adopt new process and procedures An attitude towards delivering top quality customer service in a challenging environment Essential Skills required: Experience of having worked in a previous helpdesk environment within the IT sector Desirable skills: Good knowledge of remote control … technology/applications TCP/IP knowledge Knowledge or awareness of network infrastructures and terminologys HP Service Manager 7 ITIL Foundation MCP/MCSE Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003/2010 The candidate should have experience of Active Directory including Admin Functions Exchange Admin More ❯

Senior Service Engineer - Location: Berkshire (Field-Based) Full-Time, Permanent - Salary: Competitive, dependent on experience Start Date: ASAP About Us Our client is a market-leading provider of advanced CCTV and security solutions, delivering innovative and reliable systems to prestigious clients across the UK. They take pride in delivering high standards of service, technical expertise, and customer satisfaction. We are now seeking a Senior Service Engineer to join their resolute engineering team, responsible for maintaining and supporting high-end CCTV and security systems for their valued clients in the Berkshire region. The Role As a Senior Service Engineer, you will play a critical role in ensuring the continued operation, performance, and reliability of CCTV … is ideally suited to an initiative-taking, technically skilled professional with a background in electronics and strong knowledge of digital/IP technologies and networked systems. Key Responsibilities Provide service, maintenance, and fault diagnosis on CCTV and security systems. Perform routine preventative maintenance to ensure long-term system reliability. Troubleshoot and repair technical faults efficiently and effectively on-site More ❯

Senior Service Engineer - Location: Berkshire (Field-Based) Full-Time, Permanent - Salary: Competitive, dependent on experience Start Date: ASAP About Us Our client is a market-leading provider of advanced CCTV and security solutions, delivering innovative and reliable systems to prestigious clients across the UK. They take pride in delivering high standards of service, technical expertise, and customer satisfaction. We are now seeking a Senior Service Engineer to join their resolute engineering team, responsible for maintaining and supporting high-end CCTV and security systems for their valued clients in the Berkshire region. The Role As a Senior Service Engineer, you will play a critical role in ensuring the continued operation, performance, and reliability of CCTV … is ideally suited to an initiative-taking, technically skilled professional with a background in electronics and strong knowledge of digital/IP technologies and networked systems. Key Responsibilities Provide service, maintenance, and fault diagnosis on CCTV and security systems. Perform routine preventative maintenance to ensure long-term system reliability. Troubleshoot and repair technical faults efficiently and effectively on-site More ❯

across the UK and North America. Acting as the link between internal teams, customers, and suppliers to ensure smooth integration's, streamlined processes, and continuous improvements in line with service excellence. Salary: £35,000 Location: Colnbrook Hours: Monday - Friday 09:00 - 17:30 Duties: Oversee and support core systems including Carrier Management, Customs Integration, Customer & Carrier Integration's … across regions. Manage and track warehouse automation suppliers, scheduling maintenance, monitoring performance, and ensuring spare parts are ordered in line with operational needs. Provide guidance and training to Operations, Customer Service, Accounting, and Sales on system use and troubleshooting. Support teams on Express & Freight systems, Returns Portals, Payment Solutions, External Carrier Applications, and Duty Calculation tools. Work closely … and communicating outcomes to business owners. Apply Lean Six Sigma methodology to streamline operations, automate manual tasks, and reduce inefficiencies. Carry out quality audits, creating action plans to enhance service and compliance. Directly manage customer relationships, providing integration and solution support. Research new solutions to meet customer requirements and adapt existing setups where needed. Design and deliver More ❯

issues guiding technicians through complex diagnostics to a fast resolution. You will need to have a strong electronics background with some mechanical understanding as well. You must have good customer service skills to be a success in this role as you will be speaking to customers over various avenues such as telephone, video call, live chat and email. … You'll be working within a small but skilled team made up of three customer support technicians, a field service technician and the customer support manager who you will report into. Some on-call work will be required but you will be paid for this work in addition to your salary. If you are interested in hearing More ❯

focused HubSpot Specialist to lead the configuration, management, and optimisation of our HubSpot platform. You’ll play a key role in ensuring HubSpot effectively supports our Marketing, Sales, and Customer Service teams, driving seamless customer experiences, improving workflows, and supporting overall business performance. Who are we and what do we do? Snap Finance UK is a rapidly … Keynes, with the backing of its parent company, founded in the United States in 2012. Discover more about us at https://snapfinance.co.uk/careers Reporting to: Existing Customer Marketing Manager Location: Crownhill, Milton Keynes/Hybrid Working (2-3 days a week in office) Hours: Monday – Friday - 37.5 hours a week. Salary: £competitive Your key responsibilities will … include: CRM Management & Administration Own the day-to-day management & maintenance of HubSpot CRM across all hubs (Marketing, Sales, Service & Operations). Implement and manage user roles, permissions, workflows, properties, lists, views, pipelines, and integrations. Maintain data integrity through regular deduplication, clean-up, and standardisation processes. Ensuring we keep our marketing asset contacts under the agreed purchase levels. Ensure More ❯

expertise in Cisco’s extensive portfolio of products, services, and incentives, helping you deliver unmatched value to clients. This role is perfect for someone with 1-4 years of customer facing experience who’s eager to learn, grow, and make an impact. What your role as a Cisco Sales Specialist will involve: Manage a shared inbox, ensuring prompt and … professional responses to customer inquiries. Respond to inbound calls by providing tailored pricing, quotations, and solutions based on customer needs. Maintain and develop relationships with a priority list of high-value partners who regularly invest in Cisco solutions. Handle customer queries quickly and professionally, using your commercial insight to secure deals during phone conversations. Identify and onboard … support and develop new partners, helping them understand Cisco offerings and maximize their engagement. Serve as the go-to expert on Cisco's offerings, including Meraki, for both inbound customer inquiries and outbound sales efforts Proactively follow up on outbound leads and identify new sales opportunities to grow the business. Oversee the progress of deals, ensuring smooth transactions and More ❯

Experience & Qualifications Experience of and a high level of competence in, administrative tasks gained through working in an office-based or other relevant environment. Experience of stakeholder management and customer service provision. An understanding of the principles of data protection and a strong commitment to confidentiality and discretion when handling sensitive personal or organisational data. A high level … of competence with MS Office 365 products, including MS Word and MS Excel. A proven ability to deliver an 'at volume' service consistently and at pace, whilst adhering to service and policy standards. Desirable Capabilities A background in personnel security, particularly a knowledge of either background screening or National Security Vetting processes and administration tasks. Experience in delivering More ❯

Field Service Engineer £30,000 per annum Covering: Berkshire, Buckinghamshire, and Hertfordshire Full-time | Permanent | Monday to Friday, 8:30 am 4:30 pm Are you an experienced Field Service Engineer with a passion for technology and improving healthcare environments? Were hiring a skilled engineer to install and maintain nurse call systems across hospitals and care homes in … call systems are fully operational, supporting healthcare teams in delivering high-quality care. This is a field-based position that combines hands-on work, technical problem-solving, and excellent customer service. Key responsibilities include: Installation, maintenance, and servicing of nurse call systems at client sites Diagnosing and repairing faults quickly and effectively Performing routine inspections and preventative maintenance Providing … years experience in a field-based engineering role Qualification in electronics, electrical engineering, or software-related discipline Full UK driving licence Strong troubleshooting and technical skills Good communication and customer service abilities Flexibility to travel across regions and stay overnight when required Whats in it for You: Company van, tools, laptop, mobile phone, uniform, and expense card provided More ❯

Fire and Security Service/Installation Engineer Covering Reading surrounding areas Up to £45,000 doe Company Van, Overtime, Holidays Fire and Security Engineer required, based in Reading or close to. We are looking for individuals with the following skills and experience: • Knowledge of intruder alarms Extensive Knowledge of fire alarms • Fire alarm installation and service experience • Excellent … customer service skills • CCTV IP knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving licence We are a well-established organisation in the Fire and Security industry. We offer a wide range of services including design, maintenance and installation of Fire systems, CCTV, and Access Control. Due … to planned growth within the installation and service department, we are now actively looking to recruit an experienced Fire and Security Service/Installation Engineers based in Reading. Benefit Include: Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous Annual Leave If you are looking for a new challenge and want to work for a forward More ❯

provider of bespoke managed IT, communication, and network security solutions, supporting businesses of all sizes for over 10 years. Due to continued expansion and increasing demand from a diverse customer base, we are seeking a Field Service Engineer to join our team. Job Profile We are looking for a skilled Field Service Engineer with proven experience in … CAT cabling installation, testing and troubleshooting, ideally within an IT environment.This is a field-based role requiring strong technical expertise, attention to detail and a customer-focused approach. Applicants must be within commuting distance of Maidenhead and willing to travel to client sites within approximately one hour of the office. Key Responsibilities Provide onsite technical support, troubleshooting, and maintenance … a primary part of the role Install, configure, and support IT hardware, software, and network systems Collaborate with internal teams to escalate and resolve complex issues efficiently Deliver excellent customer service, ensuring client satisfaction Maintain accurate documentation for all work completed Ensure systems and services consistently meet SLAs and client expectations Skills & Experience Hands-on experience with CAT More ❯

expertise in Cisco’s extensive portfolio of products, services, and incentives, helping you deliver unmatched value to clients. This role is perfect for someone with 1-4 years of customer facing experience who’s eager to learn, grow, and make an impact. What your role as a Cisco Sales Specialist will involve: Build strong relationships over the phone, becoming … a trusted advisor for customers and internal teams alike. Serve as the go-to expert on Cisco's offerings for both inbound customer inquiries and outbound sales efforts. Respond to inbound calls by providing tailored pricing, quotations, and solutions based on customer needs. Proactively follow up on outbound leads and identify new sales opportunities to grow the business. … Handle customer queries quickly and professionally, using your commercial insight to secure deals during phone conversations. Provide regular sales forecasts and updates to the Sales Manager. Oversee the progress of deals, ensuring smooth transactions and customer satisfaction throughout the sales process. Stay up to date on Cisco services, marketing initiatives, and product knowledge to confidently discuss offerings on More ❯

sell Fire Stopping Products. You will be responsible for delivering the company market strategy, identifying new market opportunities, and feeding back market intelligence. You will work closely with our customer services team based in Essex, our national specification manager, and the wider team based across the UK. What you'll do: Maintain current customer base and gain new … customers through various communication platforms Conduct regular customer and site visits and offer technical support Provide CPD to architects or main contractors and represent the company at trade shows Manage a large customer caseload and meet sales targets Update and maintain CRM regularly Serve as a main point of contact for customers, liaising with other departments to offer … effective technical and customer service What you'll bring: Proven experience in a sales-focused position within the construction industry Ability to manage a large customer base and prioritize site visits and calls Personable and customer-focused Proficient in MS Office and CRM tools We are named the world's most trustworthy company in the construction More ❯

Job Description You will be part of a small but busy Client Support team, who cover all aspects of customer support from client onboarding, liaising with sales and finance, product support, and technical support. The team are also the central hub for all internal support requests and have regular reporting and delivery responsibilities across some of our products. This … yourself, you will allocate the ticket to second line support or one of the technical teams for investigation. You will be responsible for managing the progress and keeping the customer informed in line with contractual SLAs. The client support team are a key resource to many internal processes and will often provide support to the sales and finance teams. … time to time, we may ask you to complete other activities that are needed that are within your skill set. Key Responsibilities Engaging with clients and providing high quality service via phone or email. Ensure SLA’s and ticket processes are adhered to, with timely updates to customers. Accurately recording and updating systems in line with the customer More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … ll have strategic and operational control across: Cowshed.com (UK + US), powered by Shopify Plus CRM (Klaviyo; ~200K contacts) Amazon (UK + US stores) trade.cowshed.com, our wholesale self-service platform for independent B2B customers Community/influencer marketing strategy development Future growth via TikTok Shop and new platforms This isn’t a “maintain the machine” job. It’s a More ❯

work autonomously Able to manage multiple priorities and deliver results in a fast-paced environment Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service Excellent verbal and written English communication skills with the ability to communicate professionally Proficient skills in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, SharePoint and Outlook) Education More ❯

on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define and lead … growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests … UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer More ❯

a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People , Customer , and Profit . If you're looking to work for a dynamic, fast-paced, progressive organization then apply with us. We offer the following in our search for engaged … hours; Monday to Friday from approximately 8:00am to 5:00pm The Opportunity: The Business Development Executive (FTL/LTL) is responsible for directing sales efforts to expand our customer base within our Vans Division through generating net new business and share of wallet growth while ensuring that sales targets are either met or exceeded. The Business Development Executivewill … to close to continually secure new business Exceed all standards for prospecting calls, presentations, proposals and closes Maintaining and growing a client account base Ensure a high level of customer satisfaction maintaining close contact with all customers - including follow up on concerns or other issues Provide a solution based sales approach to drive new business with high end premium More ❯

make a real difference in healthcare by ensuring the quality and safety of essential medical devices. What You'll Do Investigate Product Returns: You'll conduct thorough investigations into customer-returned products to identify the root cause of any issues. This is not a customer service role, so you won't be handling customer calls. Analyse More ❯

and process documentation • Conduct and support review cycles of new and existing documentation • Identify opportunities in processes and recommend improvements Skills: • Verbal and written communication skills, attention to detail, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Knowledge of business and management principles involved in strategic planning. • Previous experience with computer applications More ❯

and process documentation Conduct and support review cycles of new and existing documentation Identify opportunities in processes and recommend improvements Skills: • Verbal and written communication skills, attention to detail, customer service and interpersonal skills. Ability to work independently and manage one’s time. Knowledge of business and management principles involved in strategic planning. Previous experience with computer applications More ❯