51 to 75 of 238 Customer Service Jobs in the Thames Valley

IT and Telecoms support to over 300 businesses across the South East. They specialise in Microsoft 365, Windows Server, Virtualisation, and Cloud Migrations, and are known for their friendly, customer-focused approach. Position Overview: The IT Support Technician will be part of a growing technical team, delivering high-quality 1st Line support to a diverse client base. This role … is ideal for someone with solid troubleshooting skills, a passion for customer service, and a desire to grow within a dynamic MSP environment. Key Skills required: Prior experience in an IT Service Desk role (MSP Experience is preferred) Experience with Active Directory, Group Policy, DNS, file/print services Microsoft 365 setup, support, and administration (including Exchange … and SharePoint) Familiarity with service desk ticketing systems Excellent troubleshooting and communication skills Full UK Drivers licence - required Desirable Skills: Exposure to Microsoft Azure and cloud migration projects Knowledge of backup solutions (e.g., Acronis) Experience with email migration tools Key Responsibilities: Respond to customer calls and support tickets, resolving issues within SLA Provide remote and occasional on-site More ❯

a part of it! The Role You will be the vital link between the customers, the Account Managers, and the operations, ensuring the sales process is smooth, efficient, and customer focused. Handle all aspects of customer service, including incoming emails and calls, providing accurate ETAs (Estimated Time of Arrival) on orders, and maintaining strong communication. Provide direct … support to Account Managers, including preparing quotes, assisting with Demo Kit requests, and replying to customer/supplier inquiries when they are unavailable. Load and manage sales orders within the CRM, ensuring all information is accurate prior to approval. Work closely with the supply chain and manufacturers on stock queries and carry out data admin for stock allocation. Take … part in product training to stay up to date with new products and occasionally attend customer meetings (virtual or physical). Skills and Qualifications They need a dedicated problem-solver who can work on their own initiative and thrives in a supportive team environment. You should possess strong communication skills with multiple internal departments and the ability to converse More ❯

Friday off! Hybrid working - work from home, a regional hub, or our modern Reading office Private Medical Insurance (Vitality Health) Medical Cash Plan (Medicash) Income Protection and Death in Service (YuLife) 25-28 days holiday (increases with tenure) + your birthday off EV car scheme , Cycle to Work , Gym discounts , Costco membership Buy/sell up to 10 days … annually Pension scheme - 5.5% employer/4% employee Employee Assistance Programme Professional & personal training budget Quarterly check-ins & ongoing development support Recognition & reward programmes - including spot bonuses and long-service awards Award-winning culture - recognised as a Great Place to Work across multiple categories ?? About the Role We're hiring a Microsoft Power Platform Support Engineer to help deliver … outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft partner. You'll be providing 2nd/3rd line support for customers using Microsoft Power Platform tools (Power Apps, Power Automate, Power BI) and More ❯

manage documentation, and support the team in achieving business goals. You will collaborate closely with the sales, legal, compliance, finance and technical teams to ensure efficient operations and outstanding customer service. Key Responsibilities Assist prospect and BD after the qualification stage Onboarding Support to follow up and enhance internal processes Close follow up on the onboarding process (compliance, legal … Project management skills are desirable Key Skills & Qualifications Bachelor’s degree in Business, Sales, Marketing, or related field. 2-4 years of experience in sales support, sales operations, or customer service in a B2B or fintech environment. Strong understanding of sales processes and CRM systems (Salesforce experience is a plus). Excellent written and verbal communication skills with … a customer-centric approach. Strong organizational and multitasking abilities. Ability to work independently, manage time efficiently, and prioritize tasks in a fast-paced environment. Detail-oriented with strong analytical skills and problem-solving capabilities. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Package and Benefits Great compensation package, including performance & company bonus Private Health insurance for you and More ❯

rapidly expanding company based in Twyford is looking for a Scheduler to join their team on a temporary contract for a minimum of 3 months. This role involves managing service tickets, aligning engineers and availability of parts with customer needs, and ensuring a timely resolution. This is a vital position in the Service Desk team as it … acts as a central point of communication between clients and engineers. Main Duties: Schedule and assign service requests to appropriate engineers. Monitor ticket queues and ensure timely response. Communicate with clients to confirm service appointments and updates. Coordinate with the Engineering team to balance workload. Ensure parts are readily available. Requirements: Strong organisational skills with meticulous attention to … detail. Excellent communication and customer service skills. Knowledge of a Scheduling ticketing system is advantageous. Ability to work in a fast-paced environment and prioritize tasks effectively. More ❯

Technician- who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers to join an expanding team supporting schools in and around Buckinghamshire. This role will involve supporting a Trust of primary schools where you will be the … liaison between your schools and turn IT on, ensuring that they are kept informed about the products and services turn IT on can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT … To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, is it essential you have excellent communication and organisational skills as you need to liaise with the school senior management team on a regular More ❯

This role is instrumental in building a scalable, transparent, and efficient after-sales infrastructure that supports both full-managed and semi-managed merchants — improving platform performance, merchant satisfaction, and customer trust. What You’ll Do Lead the end-to-end design and management of the merchant after-sales ecosystem, including policy formulation, system design, launch, and continuous optimisation. Develop … and refine after-sales workflows for merchants, covering order cancellations, returns, refunds, and dispute resolution. Collaborate closely with merchant operations, policy, and customer service teams to ensure smooth, compliant, and high-quality service delivery. Gather feedback from merchants, partners, and customers to enhance system capabilities and strengthen Joybuy’s service competitiveness. Partner with tech and platform … What You’ll Bring Bachelor’s degree (or higher) in Business, Supply Chain , or related field. Proven experience in merchant after-sales management, e-commerce product operations, or platform service design . Solid understanding of after-sales workflows and merchant service models (full-managed and semi-managed). Excellent English communication skills and ability to collaborate across diverse More ❯

architecture (routers, switches, and firewalls); employ proactive RMM tools, and plan and execute OS and application patching and updates. *Administration: prompt and comprehensive job logging and tracking (incident and service request lifecycle management), materials records and client records, internal reporting and client communication. *Compose external communications (detailing methodologies and processes) and generate instruction material. *R&D: investigate new industry … and preferably Computer Science and Physics; *Full UK Driving Licence. Experience, Knowledge and Skills required: *Experience in IT services provision and first-line support - in a helpdesk or Managed Service Provider environment or similar is preferred but not essential. *A comprehensive grounding in general IT and computing, with some basic physics and electronics; preferably including *A knowledge of networking … with the latest Microsoft technologies including MS365 Office products, and recent macOS, plus *Exposure to Microsoft 365, Exchange, Azure, and Intune administration. *Excellent (verbal and written) communication and customer service skills - to identify user needs and build and maintain productive client relationships. *Outstanding problem-solving, analytical and diagnostics skills. *The capacity to rapidly assimilate new technologies and systems. More ❯

such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and More ❯

such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and More ❯

Our client has a vacancy for an enthusiastic IT Support Technician to join their small but dedicated Service Desk team. This is a fantastic opportunity to grow your skills in a hands-on environment, supporting a wide range of IT systems and users across the business. The role is office based full-time, working Monday to Thursday and Friday … accurate documentation of IT assets (PCs, laptops, mobile devices). Participate in pan-European or global IT projects as required. We’re looking for someone who’s technically capable, customer-focused, and eager to learn. You’ll be working closely with colleagues across departments, so strong communication and problem-solving skills are essential. Requirements: 1–2 years in a … and mobile device management tools (Intune preferred). Basic networking concepts (IP, DNS, DHCP) Experience installing software related to CAD or PLC programming tools is advantageous. Personal Attributes: Excellent customer service and interpersonal skills. Strong analytical and problem-solving abilities. Highly organised with attention to detail. Clear and effective communication skills. Able to work independently and as part More ❯

Job Description This position is within a shared service which supports a wide array of customers with distinct needs. Flexibility to apply your skills across various accounts will be essential to support the team's overarching objective of delivering exceptional customer service and ensuring robust estate maintenance. Key Responsibilities: Manage and maintain the virtualisation environment Windows Server … administration 2016-2022 Advanced troubleshooting and problem resolution for complex infrastructure issues Apply best practice principles to optimise service delivery and operations BAU Support activities Server infrastructure monitoring and lifecycle management Your experience: Experience working in a 3rd Line support role Experience supporting MS Office applications Active Directory & Group Policy VMWare vSphere Infrastructure, VMWare Horizon Microsoft System Centre Trellix More ❯

projects in the absence of the Operations Manager Managing small projects, where there is no Project Manager - booking resource, coordinating the procurement plan, agreeing on installation dates with the customer, agreeing on attendances with the customer, and reviewing the final sign-off off Assisting the sales team with internal documentation Preparing Subcontractor Scope of Works templates based upon … resources and booking dates with the customer. Obtain documentation and forward the site surveys to the Sales Consultant Supporting the Senior PC in day-to-day activities Essential: Strong customer service and support focus with a desire to deliver a high-quality service Good interpersonal and communication skills Self-motivated with the ability to take ownership and … Phone answering IMS and Quality Policy awareness and development Supporting the PM or Operations Manager in calls/ad hoc administration requirements Critical Success Factors: Achieving High levels of customer satisfaction Demonstrations of ownership of problems Delivering projects within agreed timescales Comply with departmental processes and procedures More ❯

least 2 years of experience in IT support, ideally in an education setting Strong technical background with experience in troubleshooting and IT infrastructure Passion for technology and delivering outstanding customer service Excellent problem-solving skills with the ability to explain technical issues in simple terms Strong organizational and communication skills Has led installations of servers and networks. Technical More ❯

1st Line IT Support Technician - MSP My client is an ambitious and fast-growing Managed Service Provider (MSP) that partners with a wide range of businesses to deliver first-class IT solutions. With a reputation for innovation, excellent customer service, and a fun, supportive team culture, they are the perfect place for an IT professional who wants …/helpdesk preferred but not essential) Knowledge of Windows 10/11, Microsoft 365, Active Directory, and networking basics A natural problem-solver with great communication skills A proactive, customer-first mindset and eagerness to learn GCSEs including English and Maths; certifications such as CompTIA A+ are a plus Full UK driving licence Why Join My Client? Be part More ❯

About JD.com JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business … solutions. Learn more: https://corporate.jd.com The Opportunity We are seeking a proactive Product Manager – Post-Purchase Journey . This role will focus on building scalable systems and customer-centric processes across returns, refurbishment, resale, and disposal. Based in the UK, you will work with cross-functional teams to deliver product solutions that improve customer satisfaction, operational … and roadmap for after-sales and reverse logistics in Europe. Translate business and operational requirements into product features, workflows, and system enhancements. Partner with supply chain, operations, marketing, and customer service teams to deliver seamless product adoption. Monitor customer behaviour, partner feedback, and performance metrics to drive product iteration and continuous improvement. Contribute to long-term product More ❯

The Service Desk Analyst will play a key role in providing 2nd/3rd line support within the FMCG industry. This position is based in Thatcham and requires a proactive approach to resolving technical challenges efficiently. Client Details The employer is a well-established organisation within the FMCG sector, known for its innovative approach and commitment to operational excellence. … they offer a collaborative environment and a strong focus on delivering quality solutions to their customers. Description Provide 2nd/3rd line support across the organisation. Log and manage service requests and incidents through the ticketing system. Ensure timely resolution of technical problems, escalating when necessary. Assist in setting up and maintaining hardware, software, and network systems. Deliver excellent … customer service to internal users and stakeholders. Contribute to maintaining IT documentation and knowledge base articles. Support the roll-out of new technology tools and systems within the company. Collaborate closely with other teams to ensure seamless IT operations. Profile A successful Service Desk Analyst should have: Experience in providing technical support within a professional environment. Microsoft More ❯

training sessions for retailer managers on due diligence and best practice, primarily via Microsoft Teams. Partnering with internal and external stakeholders to champion a culture of compliance and premium customer service, using empathy, emotional intelligence, and polished communication at every stage. Leveraging modern technology to maintain and update living documents, workflows, and client-facing presentations. Skills and Knowledge … persuasive support with compliance standards. Have a very positive and proactive approach to daily working requirements and be able to self-manage and contribute to achieving all programme-specific service level agreement elements. If the prospect of representing a luxury automotive brand while enjoying the benefits of flexible, remote work appeals to you, we invite you to join our More ❯

involve supporting a Trust of primary schools where you will be the liaison between your school, ensuring that they are kept informed about the products and services and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and … particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning More ❯

involve supporting a Trust of primary schools where you will be the liaison between your school, ensuring that they are kept informed about the products and services and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and … particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning More ❯

our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth. The Master Data Analyst will primarily be responsible for creating and maintaining product master data … levels of complexity Display a clear passion for master data management, with a desire to learn about new areas and developing new areas of expertise Appreciates what constitutes good customer service and displays a commitment to delivering this Comfortable pushing back with customers and stakeholders to protect the integrity of the data management process Experience using Business Intelligence More ❯

hardware/software Troubleshoot and resolve issues related to networking (DHCP, DNS, TCP/IP, VLAN, wireless) Work with Apple products (MacBooks, iPads, iPhones) and peripheral devices Provide excellent customer service and technical guidance to end-users Skills & Experience Required: 2+ years’ experience in a Desktop Support/Engineer role Strong knowledge of Microsoft Windows OS (Windows More ❯

in the office daily. In this broad role you will provide support to internal users ensuring the smooth operation of the IT infrastructure with a focus on security and customer service. The role involves supporting both Microsoft Windows and Linux Mint laptops and associated server estate and corporate network (including cloud services and SaaS subscriptions). Key responsibilities include More ❯

a new brand launch, this role combines digital trading with retail partner management, giving you the scope to drive sales, strengthen brand presence, and deliver a best-in-class customer experience across the UK and Europe. You will take full accountability for the ecommerce site, manage partnerships with leading ecommerce pureplayers, and oversee the retail arm alongside external partners. … Responsibilities Ecommerce Trading & Merchandising Manage daily site performance, including trading calendars, onsite merchandising, and promotional activity. Apply buying and merchandising expertise to optimise stock, sell-through, and margin. Analyse customer behaviour and deliver measurable improvements in conversion, AOV, and retention. Retail & Partner Management Drive performance of the retail arm, with direct accountability for partnerships with ecommerce pureplayers. Build and … Own sales, margin, and profitability targets across ecommerce and partner channels. Lead weekly and monthly reviews with actionable insights. Monitor KPIs and identify growth opportunities across all channels. Operations & Customer Experience Oversee the full ecommerce process from product upload to fulfilment and returns. Partner with logistics and customer service to ensure seamless delivery and customer satisfaction. More ❯

and repair of heating, ventilation, and air conditioning systems for residential and commercial clients. The role demands strong technical knowledge, problem-solving skills, and a commitment to safety and customer satisfaction. Key Responsibilities: ? Install, troubleshoot, repair, and maintain HVAC systems (including air ? conditioners, VRF's, chillers, heat pumps, ventilation units, fan coils, mini splits etc.) ? Perform routine preventive maintenance … on systems to improve functionality and performance. ? Diagnose HVAC problems through system checks and diagnostic tools. ? Maintain service records, document work performed, and report deficiencies or hazards. ? Ensure compliance with UK HVAC codes and regulations. ? Provide excellent customer service by explaining findings, recommending solutions, and addressing customer questions. ? Collaborate with other technicians, contractors, and clients to More ❯