151 to 164 of 164 1st Line Support Jobs in the UK

First Line Support Officer Opus People Solutions are seeking a dynamic and proactive individual on behalf of Walsall Council , to join the team as a First Line Support Officer . As a key member of the Service Desk team, you will play a crucial role in ensuring the seamless delivery of First … Line Help and Service Desk support within established parameters. Hours: Full time, 37 hours per week. Working Schedule: Monday - Thursday, 8am - 5.15pm with 1-hour unpaid break. Friday 8.45am - 4.45pm with 1-hour unpaid break. Location: Onsite full time - with potential to move to … a Hybrid basis after 3 months training. Duration: 6 months, temporary basis. Pay Rate: £13.69 per hour Responsibilities: Ensure service performance is consistently within established parameters. Provide effective First Line support, overseeing, monitoring, and facilitating handovers to 3rd line teams as required. Customer Support: Offer day-to-day support, guidance More ❯

We are looking for a First Line Support Specialist to join our client's growing 24/7 support team. This role will involve working on a 12-week rotating shift pattern and will require strong customer service and service desk experience. The ideal candidate should be ready to work nights and weekends and … with 3 months based in their Manchester office before transitioning to fully remote work during shifts. This role offers clear progression opportunities to advance into 2nd and 3rd line support, with comprehensive training and support provided. After completing an initial 3-month training period in Manchester, you'll have the opportunity to work remotely. … a 24/7 rotating shift pattern, providing both flexibility and variety in your work schedule. If you are interested inthis opportunity, we encourage you to apply! Responsibilities: Provide 1st line technical support, triaging issues, and escalating as needed. Monitor and manage alarms and alerts within systems like PRTG and Solarwinds for Avaya applications. Handle More ❯

Software Support (1st Line) Newcastle Upon Tyne £25,300 + Generous Holidays + Company Pension + Personalised Training + On the Job Training + Career Progression + TOIL + Great Work to Life Balance Are you someone from an IT Software Support background with experience in software, looking for your next opportunity to … service. In this role you would be the first point of contact for clients providing IT software support, IT troubleshooting along with great customer service. The ideal 1st Line Software Support would have come from an IT software background, confident in a dealing with clients over the phone and via email and be … support The Person : Experience or interest in IT software Good customer service and communication skills Wants career progression Keywords : Software Support, IT Support, 1st Line Support, Newcastle-Upon-Tyne, Software, Technical, Newcastle, Sunderland, Applications Support Reference : 19978 If you are interested in this role, click 'apply now More ❯

seeking a 1st line Technical Support Officer to support their clients and to be based in their Leeds office. Responsibilities Providing first-line support to a varied customer base. Working to strict SLAs, following correct escalation procedures, ensuring the timely resolution of incidents and problems as prioritized in agreed … the SLA’s. Effective incident ticket queue management and ownership of logged incident tickets. Initial customer fault investigation on SMS, FAX, Voice, 3G/4G data, WIFI & Leased Line platforms, and Colocations. Dealing with … all S135/999 database requests and ensuring customers submit details promptly. Assisting the Support Team Manager in communicating service updates and announcements to customers. Providing first-line support to BWC customers. Managing and responding to customers on the live chat forum. Managing and responding to automated internal alerts. Maintaining internal IT documentation. Providing More ❯

time resolution where possible? If the answer to any of these questions is a "yes", then we want to hear from you! Mencap has an exciting opportunity for a 1st Line IT Analyst on a fixed-term contract until 1/06/. This is a full-time (37.5 hours per week) position working Monday to … Friday. Our offices are based in Peterborough, but we are flexible with where you do your work. Do you have the skills and knowledge to be a 1st Line IT Analyst? Provide exceptional customer service with both internal and external stakeholders, whilst maintaining a high level of quality at all times. You will work to achieve set … KPIs and targets and will perform well under pressure. You will observe current processes and procedures and seek to implement new ideas to help the organisation grow. As a 1st line service desk analyst, your role is to provide exceptional customer service with both internal and external stakeholders, maintaining high quality standards. You should have a genuine More ❯

you would like to learn more about this opportunity, feel free to reach out and apply today! Responsibilities: Act as the first point of contact for all technical support issues – triaging, troubleshooting, and escalating where needed. Monitor alarm and alert systems (like PRTG and SolarWinds) and respond to service triggers. Carry out user admin tasks (e.g. adding/… in office, minimum 3). After that, fully remote during shifts – but you must be within commuting distance for training. Benefits: Clear career path into 2nd and 3rd line support – we promote from within. Hands-on training, 1:1 mentoring, and access to a growing knowledge base. Remote shift work after initial training period. Access to More ❯

career in IT? Do you have experience in customer service but want to get your foot into a new industry? Are you fluent in Spanish and ready to support our customers with a first class service? ASK4 is always … looking for a Spanish speakingFirst Line Support Engineerto join our Internet Team over the Summer on a 4 month fixed-term contract. As a First Line Support Engineer at ASK4, you'll receive top-notch technical training to join our dynamic internet support team. You will be at the forefront … up and log in to our internet services. Logging calls/emails or live chats into the system and escalating to the second line when necessary. First Line diagnosis and resolution of technical faults. You will be the contact point for customer account administration. Work alongside a talented team of engineers, gaining insights and expertise to More ❯

1st Line IT Support Salary between £24,000 - £25,000 Rochester A highly established organisation is looking to add a member to their IT Helpdesk team, to assist users with 1st line issues. Duties will include: * Analysis, diagnosis and resolution of software and IT issues * Setting up new users hardware and applications More ❯

1st Line IT Support Salary between £25,000 - £26,000 Hybrid Working will be available once training has been completed, please only apply if you are based in Kent. Rochester A highly established organisation is looking to add a member to their IT Helpdesk team, to assist users with 1st line issues. More ❯

We are searching for enthusiastic and hardworking individuals to join our team. You should have a good understanding of corporate IT support and CRM Systems. The ideal candidate will be adaptable and flexible, and have the desire to deliver an excellent service to all internal clients within the firm. Role Responsibilities You will play an integral part in … the 1 st line support queries coming through to the Service Desk and assist with any System support queries. You will also be connected to the development team for escalation and exposure to the wider development roadmap. Provide technical support to colleagues, resolving issues and working closely with team members to ensure … relationships with other teams in The Private Office and third-party product providers; Participating in ad hoc projects and tasks as and when required; Troubleshooting CRM based issues at 1st line level Develop understanding of the existing systems, requirements and roadmap, and actively contribute to the end solution Actively track activities through to completion Produce supporting documentation More ❯

Job Description: 1st Line Support Specialist Manchester (Hybrid) £30K + shift allowance This is an excellent opportunity for a First Line Support Specialist to join one of the highest-growth technology companies in its sector who offer a people-focused, fast-paced environment where you can learn, train and advance your … career. What does the role involve? You'll be the first point of contact for customers, resolving issues efficiently while delivering exceptional service. You'll manage support issues from start to finish, liaising with engineers and third parties to ensure a smooth resolution. What can this opportunity offer me? Flexible and Hybrid Working: Start in the office, then … qualifications and career progression opportunities. If you are: Customer-focused, with a strong sense of ownership Self-motivated and eager to learn Technically inclined, with some previous IT support experience Looking to build a long-term career in IT and communications Preferred Technical Skills and Experience: Network services (Cisco, Cisco Meraki) Firewalls (Cisco) VMware, ESXi, Veeam Managed services More ❯

Technical Support Engineer – Helpdesk & 1st Line Support (Cloud & Connected Tech) Location: Wythenshawe Salary: £34,000 per annum Hours: Monday to Friday, office hours A leading global technology company is looking to recruit a Technical Support Engineer to join its growing helpdesk team , providing first-line technical support … of connected and electronic systems. This role is ideal for candidates with an electrical or electronic background who are ready to step into a fast-paced, office-based support environment. This is a front-line position, responding to technical issues from customers, engineers, and partners primarily via phone, email, and remote access tools. If you have … they are committed to delivering reliable, customer-focused technical support that meets the demands of modern, connected technologies. The Role: Technical Support Engineer (Helpdesk/1st Line) - this role is centred on helpdesk-based technical support , acting as the first point of contact for diagnosing and resolving hardware and software issues More ❯

x Temp - First Line Customer/IT Support - DONCASTER Starting ASAP - 3 to 4 months ongoing Salary - £26,000 Shifts: 6am … 2pm OR 12pm - 8pm Fully based on site - parking available Elevation Recruitment are exclusively working with a fantastic business based in Doncaster who are looking to recruit 3 x 1st Line Customer/IT Support individuals. Main Duties will include: - Supporting the setup of the service desk function - Support IT requests via phone … and email - Work with a ticket system to help troubleshoot and resolve customer problems - Assist with password resets and application support - Follow up with end users to ensure service has been at the right level - Assist with system updates - Escalate more complex queries to 2nd or 3rd line support You must have previous experience More ❯

We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud More ❯