26 to 50 of 71 2nd Line Support Jobs in the UK

looking for a 2nd Line IT Support Engineer to join the team of our MSP client based in Leeds. Salary: £32K - £35K Role Type: Permanent Do you thrive in fast-paced environments where no two days are the same? We're looking for an experienced … 2nd Line IT Support Engineer to deliver exceptional Tier 1 and Tier 2 support directly to our clients. Our client is a growing Managed Service Provider, seeking a skilled IT Support Engineer with proven 2nd Line support ...

Engineer to join their End User Services (EUS) team in Salisbury. Reporting to the EUS Lead Group, you'll play a key second-line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You'll work closely with our Service Desk … Level 3 teams to ensure high-quality service delivery and seamless communication. Key Responsibilities Resolve second-line incidents within defined SLAs Complete user requests in a timely manner Maintain escalations at less than 2% per month Achieve CSAT scores of 4.5/5 or higher for incidents handled ...

looking for an experienced 2nd Line Application Support Analyst to work in our Digital department. Our vision at Arnold Clark Digital is to give our customers an outstanding, integrated and personalised digital experience, ensuring Arnold Clark is easy to do business with and remains … technical and administrative services to support and maintain live applications. Knowledge and experience Application support This role requires providing second-line support for bespoke software applications, resolving issues through incident management systems, phone and email. Level 4 is appropriate, as it reflects ...

experience with Hyper-V/VMware, and backup technologies such as Veeam, Acronis etc. The roles and responsibilities of the role include administering 1st & 2nd Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team … date - please reach out to Gianluca @ circle recruitment (dot) com Key words: Windows Server, IT Support, , 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, West Midlands, Dudley, Stourbridge, Birmingham, hyper-v, exchange Circle Recruitment is acting ...

2nd Line IT Engineer – Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class … that delivers fully secure ICT services across the UK. You will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. Tech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/ ...

2nd Line Technical Support (French Speaking/Fluent) Contract Inside IR35 £260.00 p/d 6 months Duration Fully Remote Role. The Role - The role involves serving as a 2nd line technical support professional to address online user tickets … user assistance. Set Up Experience (Audio Visual): Proficient in setting up and troubleshooting Audio Visual equipment, ensuring seamless functionality for presentations and meetings. 2nd Line Technical Support (French Speaking/Fluent ...

2nd Line IT Support Engineer Leeds, LS15 £32,000 – £35,000 + training + bonus + perks Our client is a growing Leeds-based MSP with a loyal client base and a reputation for going the extra mile. They’re all about great service, teamwork … continuous improvement — and they’re looking for a talented 2nd Line IT Support Engineer to join the journey. What You’ll Do: You’ll be the friendly face and trusted problem-solver for clients — keeping systems running smoothly both remotely and on-site. Expect ...

2nd Line Support Analyst Farnborough £30,000 - £36,000 + 25 Days Holiday + Bank Holidays + Enhanced Pension + Training + Progression Excellent opportunity for an experienced 2nd Line Support Analyst with strong networking skills to join an industry ...

title: 2nd Line Support Technician Salary: up to £36k Location : Gorleston My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process ...

title: 2nd Line Support Technician Salary: up to £36k Location : Wymondham My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process ...

/2nd Line IT Support Engineer Salary - £28,000 - £32,000 Location - UK-wide 100% remote working (must be a UK resident) An industry leading software house is looking for a 1st/2nd Line Support Engineer to join … team at an exciting time of transfirnation and change. Below are the responsibilities: Acting as a first point of contact for incoming customer support cases and ensuring customers are responded to promptly and professionally Managing and progressing support cases, including ownership of issues through to resolution ...

EXCITING NEW OPPORTUNITY AVAILABLE NOW! 2nd Line Support Advisor Based in Beeston Days - Monday to Friday Hours - Rota basis between 6am and 10pm (including 1 weekend … 13.00 per hour Full training provided Interviews to be held ASAP! Join a global leader in mobile payment processing technologies as a Second Line Support Advisor. You'll be part of an expanding team dedicated to delivering exceptional technical support within the Transport Retail ...

offboarding, device setup, and routine maintenance. Maintain accurate documentation of incidents, resolutions, and system changes. What We're Looking For Proven experience in a 2nd Line IT Support role, ideally within a Managed Service Provider (MSP). Windows Desktop & Server environments Active Directory, Group Policy … targets. Experience liaising with telecoms providers such as BT Openreach. Experience & Technical Skills 3+ years experience in IT support, with exposure to 2nd Line responsibilities. Windows Server (20162022) Virtualization: VMware or Hyper-V Microsoft 365, Azure, Intune Networking: Firewalls, VPNs, VLANs, Wi-Fi, DNS/ ...

2nd Line Network Engineer Location: London, UK (2-3 days in office) Salary: £40,000-£45,000 per annum Shift Pattern: Friday-Monday, 8:00am-6:00pm (weekends included), Tuesday-Thursday off We're looking for a skilled 2nd Line Network Engineer to provide … make an impact and grow your technical expertise, we'd love to hear from you. Apply today and take your next step as a 2nd Line Network Engineer. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that ...

2nd Line Network Engineer Location: Peterborough, UK (2-3 days in office) Salary: £40,000-£45,000 per annum Shift Pattern: Friday-Monday, 8:00am-6:00pm (weekends included), Tuesday-Thursday off We're looking for a skilled 2nd Line Network Engineer to provide … make an impact and grow your technical expertise, we'd love to hear from you. Apply today and take your next step as a 2nd Line Network Engineer. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that ...

people. Well back your growth with a wide range of development and career directions open to you. Many of our colleagues have moved from 2nd line into 3rd line roles. Enjoy flexibility, great benefits, and work that feels good because it matters. Be part … more Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see our 2nd Line Support Partner Job description , find out about us and for help to apply. Roles can close early, so dont ...

2nd Line IT Support Technician Up to £30K Stourbridge About the role The role will be responsible in providing 2nd-line technical support to resolve IT helpdesk service requests which cannot be solved by 1st-line as well … dealing with overflow service requests to support the helpdesk and being our representative while visiting our clients at their premises. Responsibilities - (but not limited to) Troubleshooting and diagnosing IT hardware and software faults via telephone, email and remote support to end users. Creating technical sales quotations ...

Support Engineer, 1st/2nd Line, Office 365, Windows Server, COR7247 We're looking for a 1st/2nd line Support Engineer to join a leading Oxfordshire based organisation. This is a great role, either for someone looking for their … first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The Support Engineer, will join a busy service desk, working within a click apply for full job details ...

2nd Line (P2 Escalation) Microsoft & Networking Support Engineer - M365, Azure, AVD, Desktop, VNP, R&S, Firewalls - Berkshire - Office based This is a great opportunity to join fast growing Microsoft Cloud & Managed Services Provider. You will be joining a well-established team based in Berkshire. … Strong troubleshooting skills across Windows Server, Active Directory, networking fundamentals, cloud platforms (Microsoft 365/Azure), and endpoint management Key skills and responsibilities: Current 2nd line support across; across M365, Azure, AVD, Desktop, VNP, R&S, Firewalls Heavy support experience ...

2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time | Permanent Industry: IT As an IT Support Analyst you will play a crucial role in maintaining the stability and security … directly to the Digital Operations Manager. You will be responsible for ensuring that our 90 office-based staff have the necessary resources and support to work efficiently in our single office location, while adhering to best practices in IT security and management. You will be a key point ...

Infrastructure Engineer Fantastic opportunity for a Second Line Support Engineer to join a fast-paced and technically driven Managed Service Provider delivering enterprise-grade infrastructure, cloud, and security solutions. Full-time, permanent role based in London with hybrid working options and a competitive salary (DOE). … complex client environments, implementing infrastructure projects, and acting as a 3rd-line escalation point for technical issues. Key responsibilities include: Providing advanced 2nd/3rd line support and troubleshooting across servers, networks, and cloud platforms. Configuring, installing, and managing Windows Server environments ...

enthusiastic individual with a foundational technical mindset, eager to fast-track your career in IT and telecommunications? We are seeking a bright and proactive 2nd Line Technical Support Analyst to join our dedicated team in Harrogate. This role is your opportunity to move beyond … Essential: A foundational technical mindset, genuine enthusiasm, and a proven desire to learn complex technical subjects quickly. Desirable: Prior experience in a 1st or 2nd Line technical support role is a major advantage. Soft Skills: Excellent verbal and written communication skills, exceptional attention to detail ...

Technical Support Engineer/Service Desk - (1st & 2nd Line) - SME IT Support Provider Southampton | Onsite | Up to £32,000 | Feb/March start This role suits someone who enjoys the pace and variety of an MSP environment and wants to keep building practical … SLAs at speed. Previous experience in an MSP or fast-paced IT support environment is important along with the following: 1st/2nd Line Service Desk Experience CompTIA+ or equivalent IT industry qualification Microsoft 365 and business applications Hardware and networking System administration with Active ...

Role: 1st/2nd line support Type: PERM Location: Glasgow Salary: £30K PA The first point of contact for support issues by creating, updating, and monitoring user tickets using our E-Ticketing System Assisting end users with issues and providing 'how to' advice … systems Installation and support of software and hardware, including workstation imaging and deployment. Maintenance of IT asset register SLA And KPI Management - Ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress. Ensure the department procedures are followed at all times Intune ...

plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture Role overview: This role is ideal for a 1st/2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting … range of technical issues across hardware, software & networking & be comfortable taking ownership of tasks, while supporting others. Key responsibilities: Provide 1st & 2nd Line tech support to both customers & internal users Troubleshoot & resolve issues related to hardware, software & networking Escalate complex issues where necessary & follow ...