Customer Retention Manager (Customer Success)
- Hiring Organisation
- Phillips Grant Ltd
- Location
- Woking, Surrey, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
case studies and events, working with Marketing and the Success Team. Keep a clear view of customer health and the renewal pipeline in the CRM and collaborate with Account Managers on appropriate opportunities to extend services. What winning looks like Renewal rate and retained customer revenue Renewals with a documented … influencing skills across operational and executive stakeholders Commercial awareness, collaborating on upsell while keeping customer value central Highly organised and analytical, confident with CRM and reporting tools (HubSpot preferred) A proactive self-starter who takes ownership and follows through Desirable - Experience in SaaS, technology, digital services or another recurring-revenue ...