necessary for your success, enabling you to leverage your expertise to support our customers effectively. In this role, you’ll engage in forward planning, enhance customer awareness, and deliver management information that aligns with Idox’s business strategy, goals, and objectives. You’ll also play a key role in maintaining business continuity and minimising downtime for our customers. We … improvement. Key responsibilities • Application Expertise: Offer expert guidance, troubleshooting, and advocate best practices for deploying client-server and web applications in a windows server environment • Incident Resolution: Lead incident management and escalations, ensuring the delivery of timely, high-quality updates to customers. • Customer Onboarding Collaboration: Collaborate with project management and delivery teams to streamline the onboarding of new … queries; joins), PowerShell (log analysis, automation and troubleshooting), Python, and VBS. Infrastructure Knowledge : Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare. IT Service Management : Incident, problem and changemanagement experience within an ITIL environment. Networking Skills : Fundamental understanding of networking concepts (TCP/IP, DNS, Firewalls) to address connectivity problems and More ❯
to jointly support this Trust and The Hillingdon Hospitals NHS Foundation Trust. This role assists the Digital Application Manager in providing service operations for the Application portfolio including the management of incidents, requests, developments, user access and problems. The post holder delivers end-user support, training, and all processes relating to Application Management for one or more Digital … and resolve issues and problems raised against their portfolio, liaising with third-party system suppliers as necessary. The post-holder will assist in the development of specifications for any change requests set against the team's application portfolio. The post holder will support strategic planning relating the current and future configuration of the application portfolio and will engage in … streams within wider Digital Services projects or programmes. The post holder will also deliver training programmes for the application portfolio to ensure that business processes are optimised. The Application Management function includes sub-functions providing general operations and problem management, application user-support, Cerner core-build, data corrections, RA, local training and configuration. Main duties of the job More ❯
Conditions: UK/NATO nationality is a must The Role This mission ( Technical Delivery Manager ) is to ensure coordination with implementation Services teams including Solution Design, Application experts, Configuration Management, Solution Integration, Engineering, and Global Delivery Centers, and work closely with the client. Your Responsibilities (Up to 10, Avoid repetition) The Technical Delivery Manager owns the project's Delivery … methodology when applicable with direct contribution on Release Train Engineer, Scrum Master, or Product Owner roles & responsibilities. Share responsibility with the Project Manager (PM), through close coordination, for scope management (change requests assessment), risk management, and problem management. Optimising the deployment process, implementing Continuous Integration, Continuous Deployment, and Test automation processes with the DevOps teams. Contribute to … Customer management activities for technical coordination, establishing trust, and meeting delivery commitments, together with the Project Manager who owns the Customer relationship. Drive excellence in execution through continuous improvement and change management. Implement software delivery performance measurement indicators. Performance Measurement: On Time Delivery, Committed budget (effort) deviation, Software Delivery Processes Compliance, Customer Satisfaction --> to be filled based on More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Cathcart Technology
external vendors to ensure the platform delivers maximum value and supports business transformation objectives. This role requires a strong understanding of enterprise ITSM, ITOM capabilities, excellent vendor and stakeholder management skills, and a proven ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and … delivered on time, on budget, and to high standards ** Gathering and prioritising requirements from stakeholders across the business, ensuring ServiceNow meets evolving user needs ** Driving user adoption through effective changemanagement, communications, and training ** Monitoring platform performance, service levels, and ROI, using data to inform future improvements ** Ensuring the platform remains compliant with relevant security, regulatory, and data … privacy standards What We're Looking For ** Proven experience as a Product Manager with responsibility for ServiceNow or similar enterprise ITSM,ITOM platforms ** Strong knowledge of IT service management, IT operations management, and related processes ** Excellent stakeholder management skills ** Strong vendor management skills, with experience managing licences, support contracts, and performance ** Agile knowledge ** ServiceNow certifications (e.g. More ❯
Business Change Manager - Contract Location: London | 12-Month Initial Term We're hiring multiple Business Change Managers to support a major government programme focused on hybrid cloud migration and adoption. These roles are central to driving organisational readiness, stakeholder engagement, and operational transformation. Key Responsibilities: Lead change planning, stakeholder engagement, and communications. Design and deliver interventions including … technical and non-technical teams. Support operating model changes and benefit realisation. Translate complex technical concepts into clear, accessible messaging. What You'll Bring: 5+ years' experience in business change roles, ideally using Prosci ADKAR or similar. Strong stakeholder management and communication skills. Experience in change planning, training development, and benefit analysis. APMG ChangeManagement certification or equivalent (desirable). Familiarity with cloud technologies and project lifecycle tools. If you're a strategic communicator with a passion for enabling change, apply now to help shape the future of government technology. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. More ❯
transformation programme focused on upgrading or migrating core business systems. This role will play a critical part in shaping and implementing the future of our operational ecosystem, including practice management systems (PMS) , document management systems (DMS) , client portals , and finance platforms . You'll be the linchpin between our internal stakeholders and technology teams-translating business needs into … systems across the tech stack Support vendor selection through RFP , demo evaluations, and comparison of technical and commercial suitability Collaborate closely with xxx to ensure successful delivery of technology change Ensure changes are compliant with relevant policies, regulations, and client contractual obligations If extended post 3 months Work with internal stakeholders to define test scenarios , support UAT, and help … drive adoption Proactively identify risks and propose mitigations throughout the lifecycle of the change Support the development of training materials , business readiness plans, and communications to end users Qualifications, Knowledge & Experience: Essential Skills & Experience Proven experience as a Business Analyst in a professional services or accountancy firm environment Deep understanding of practice management , document management , and client More ❯
there will also be a requirement for the Platform Manager to manage teams of contract personnel directly under the clients employment. You will be a key interface in the Management of Change approval process. Understanding the need for the changes, ensuring that the proposals put forward are technically sound, and any impacts with regards to safety or quality … project and safety meetings as required and drive key messages to the various personnel through your professionalism and passion to deliver safely. Key Tasks • CDM o Lead the site Management team as a representative of the Principal Contractor. o Implement the Safety Management System on the OFCS. o Understand and comply with all relevant legislation with a particular … the compliance for the roles of Principal Contractor, Contractor, and Client. o conducting necessary site inductions, delivery of pertinent safety communications at site, participating in safety leadership tours, incident management and reporting and Safety Observation reporting. o Review of Contractor pre-task planning documentation, including method statements & risk assessments to facilitate daily site checks to ensure activities are being More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Lorien
IT Change Analyst (Contract) Location: Scotland - Hybrid (2-3 days/week in Glasgow, Perth, Inverness, or Aberdeen) Contract Length: 8 months (extension likely) Our client is looking for an IT Change Analyst to support the delivery of major Digital and Cyber Resilience programmes. This role focuses on the people side of change , helping to embed new … systems and ways of working across the organisation. Key Responsibilities: Assist in identifying change impacts, communication needs, and training requirements. Create and distribute engaging change communications and learning materials (e.g. emails, videos, presentations). Manage content on internal platforms and maintain distribution lists. Organise and support change events (roadshows, workshops, online sessions). Track attendance, gather feedback … and report on engagement and training. Collaborate closely with IT Change and Programme Delivery teams. Skills & Experience: Proficient in Microsoft 365 (Word, Excel, PowerPoint, SharePoint, Yammer, etc.). Strong communication and visual storytelling skills (infographics, gifs). Highly organised with strong attention to detail and analytical thinking. Familiar with project lifecycles (Waterfall and Agile). Team-oriented and collaborative. More ❯
Microsoft Dynamics 365 to deliver a modern, efficient, and customer-centric service experience. Responsibilities Lead the analysis and documentation of business requirements for the transformation of work and workflow management capabilities Support the implementation of operational Management Information (MI) solutions aligned with new workflow systems Collaborate with stakeholders to understand and manage the transition from Legacy systems to … minimal disruption and maximum adoption Work closely with technical teams to integrate Dynamics 365 as the core contact centre and CRM solution Define and support the implementation of case management processes within Dynamics 365 Ensure the presentation of appropriate customer data to agents, enabling a comprehensive 360-degree view of the customer Facilitate workshops, interviews, and working groups to … gather requirements and validate solutions Manage stakeholder expectations, particularly those resistant to change, by providing clear communication, support, and training throughout the transformation journey Requirements Minimum of 7 years' experience in operational customer servicing transformation within the financial services sector Hands-on experience with Microsoft Dynamics 365 as a contact centre and CRM solution Strong understanding of workflow/ More ❯
the Nottingham office a couple times a month and my client can pay up to £690 per day inside IR35 via an umbrella. Main Responsibilities & Accountabilities: Project and Programme Management: Delivery of projects & workstreams according to agreed time/budget/scope/quality/change control criteria. Defining, sourcing and managing the necessary resources to complete these … changes where necessary to achieve objectives. Ensuring the development of accurate plans and budgets, finding improvements to efficiency and effectiveness in the use of resources, reporting variances to senior management where there is likely to be a significant impact on agreed delivery parameters. Effectively controlling the issues, risk, dependencies and changes in scope associated with large, complex projects, ensuring … and workstream performance and overall portfolio health Provide confidence that projects and workstream will deliver to time, cost and quality Provide ongoing assurance at project and programme level People Management (No Direct Reports) Contribute to people management process through assignment management of colleagues allocated to the project Drive Elevate Performance; ensuring that all project team members have More ❯
Wallington, Surrey, England, United Kingdom Hybrid / WFH Options
Newmarket Holidays
Newmarket Holidays, the role will be focused on various project initiatives to establish policy and achieve ISO27001. What I do Security Strategy & Implementation Threat Detection & Response Security Integration & System Management Risk Management & Compliance Training & Awareness Continuous Improvement ChangeManagement Who I am Key Skills & Competencies: In-depth knowledge of cybersecurity frameworks, tools, and technologies Strong understanding … of networking protocols, cloud security, and secure software development principles. Experience with incident response, risk management, and vulnerability assessment. Familiarity with regulatory compliance and standards (e.g., GDPR, ISO 27001). Excellent problem-solving and analytical skills, with the ability to handle complex security challenges. Strong communication and collaboration skills, able to work cross-functionally with IT, business teams and … Experience in an organisation running or being part of an ISO27001 adoption project Certifications such as a Certificate in Cyber Security Practices, BCS Professional Certifications, Certificate in Information Security Management Principles (CISMP) or a Government Security Cyber Apprenticeship ITIL certifications Proven experience in a cybersecurity role, with a track record of successfully managing security risks and incidents. How I More ❯
contract to a key public sector customer. North solutions range from basic systems to fully integrated solutions bringing together CCTV, Access Control, Fire, Intruder, and BMS into a single management console. The successful applicant will be responsible for planning, organizing, managing, and executing the project achieving successful outcomes for our customers. The ideal applicant will have proven experience as … plan, execute, and finalise projects according to strict deadlines and within budget, with a focus on quality and safety. Define project scope, goals, and deliverables in collaboration with senior management and stakeholders. Develop and manage detailed project plans, schedules, and work breakdown structures. Oversee all project phases from initial design and procurement through to installation, commissioning, testing, and final … legislation. Maintain and manage the digital "Golden Thread" of information in SharePoint and SafetyCulture, ensuring accurate and up-to-date documentation is available at all times. Structural & Fire Safety Management: Manage and mitigate risks associated with core drilling through risers, ensuring structural integrity is maintained and documented. Oversee the implementation of robust and compliant fire stopping solutions following any More ❯
contract to a key public sector customer. North solutions range from basic systems to fully integrated solutions bringing together CCTV, Access Control, Fire, Intruder, and BMS into a single management console. The successful applicant will be responsible for planning, organizing, managing, and executing the project achieving successful outcomes for our customers. The ideal applicant will have proven experience as … plan, execute, and finalise projects according to strict deadlines and within budget, with a focus on quality and safety. Define project scope, goals, and deliverables in collaboration with senior management and stakeholders. Develop and manage detailed project plans, schedules, and work breakdown structures. Oversee all project phases from initial design and procurement through to installation, commissioning, testing, and final … legislation. Maintain and manage the digital "Golden Thread" of information in SharePoint and SafetyCulture, ensuring accurate and up-to-date documentation is available at all times. Structural & Fire Safety Management: Manage and mitigate risks associated with core drilling through risers, ensuring structural integrity is maintained and documented. Oversee the implementation of robust and compliant fire stopping solutions following any More ❯
What is the role Act as the primary service management liaison between the client and internal teams. Manage and mentor a team of two junior first-line support agents , ensuring high-quality, responsive support and timely triage and resolution of support tickets as defined by customer SLAs, Lead incident, problem, and changemanagement processes in line with … ITIL best practices. Oversee major incident management, coordinating internal and external stakeholder and leading After Action Review(AAR). Monitor and report on SLAs, KPIs, and service performance metrics and conduct regular Service Review Meetings with key client & internal business stakeholders. Collaborate with different teams (DevOps, SRE, Security, Data Engineering and Product teams ) to ensure service monitoring, reliability and … laws, externally required standards (e.g. ISO 27001, NHS Digital, NCSC standards) and internal security policies. Support onboarding of new services and ensure smooth transitions into BAU support. Facilitate knowledge management and training for support staff. Participate in audit and compliance activities, including client assessments. Contribute to capacity planning and resource forecasting. Champion a culture of service excellence and customer More ❯
Watford, England, United Kingdom Hybrid / WFH Options
Addition+
are collaborating with a leading energy company to recruit an experienced PMO Lead . Responsibilities Build and operationalise a PMO aligned with business goals. Implement and manage project/changemanagement tools (planning, tracking, reporting, dashboards). Design scalable PMO structure to grow with organisational needs. Own release management process and ensure alignment with business priorities. Deliver … 10+ years of senior PMO, portfolio, or project leadership, driving governance, strategy, and execution. Business Alignment: Skilled at balancing business priorities with project delivery, ensuring alignment to strategic goals. Change & Release Management: Experienced in designing, owning, and enforcing structured change/release processes, including approval workflows, impact analysis, compliance, and governance (ITIL knowledge essential). Governance Expertise … Proven ability to manage release/change processes with control, discipline, and measurable value delivery. High-Performance Teams: Track record of building, mentoring, and leading successful project teams with accountability and professionalism. Strategic Roadmaps: Experienced in developing multi-year project roadmaps, prioritising by cost, risk, and strategic impact. Financial Management: Skilled in budgeting, cost control, forecasting, and reporting More ❯
stevenage, east anglia, united kingdom Hybrid / WFH Options
Addition+
are collaborating with a leading energy company to recruit an experienced PMO Lead . Responsibilities Build and operationalise a PMO aligned with business goals. Implement and manage project/changemanagement tools (planning, tracking, reporting, dashboards). Design scalable PMO structure to grow with organisational needs. Own release management process and ensure alignment with business priorities. Deliver … 10+ years of senior PMO, portfolio, or project leadership, driving governance, strategy, and execution. Business Alignment: Skilled at balancing business priorities with project delivery, ensuring alignment to strategic goals. Change & Release Management: Experienced in designing, owning, and enforcing structured change/release processes, including approval workflows, impact analysis, compliance, and governance (ITIL knowledge essential). Governance Expertise … Proven ability to manage release/change processes with control, discipline, and measurable value delivery. High-Performance Teams: Track record of building, mentoring, and leading successful project teams with accountability and professionalism. Strategic Roadmaps: Experienced in developing multi-year project roadmaps, prioritising by cost, risk, and strategic impact. Financial Management: Skilled in budgeting, cost control, forecasting, and reporting More ❯
watford, hertfordshire, east anglia, united kingdom Hybrid / WFH Options
Addition+
are collaborating with a leading energy company to recruit an experienced PMO Lead . Responsibilities Build and operationalise a PMO aligned with business goals. Implement and manage project/changemanagement tools (planning, tracking, reporting, dashboards). Design scalable PMO structure to grow with organisational needs. Own release management process and ensure alignment with business priorities. Deliver … 10+ years of senior PMO, portfolio, or project leadership, driving governance, strategy, and execution. Business Alignment: Skilled at balancing business priorities with project delivery, ensuring alignment to strategic goals. Change & Release Management: Experienced in designing, owning, and enforcing structured change/release processes, including approval workflows, impact analysis, compliance, and governance (ITIL knowledge essential). Governance Expertise … Proven ability to manage release/change processes with control, discipline, and measurable value delivery. High-Performance Teams: Track record of building, mentoring, and leading successful project teams with accountability and professionalism. Strategic Roadmaps: Experienced in developing multi-year project roadmaps, prioritising by cost, risk, and strategic impact. Financial Management: Skilled in budgeting, cost control, forecasting, and reporting More ❯
luton, bedfordshire, east anglia, united kingdom Hybrid / WFH Options
Addition+
are collaborating with a leading energy company to recruit an experienced PMO Lead . Responsibilities Build and operationalise a PMO aligned with business goals. Implement and manage project/changemanagement tools (planning, tracking, reporting, dashboards). Design scalable PMO structure to grow with organisational needs. Own release management process and ensure alignment with business priorities. Deliver … 10+ years of senior PMO, portfolio, or project leadership, driving governance, strategy, and execution. Business Alignment: Skilled at balancing business priorities with project delivery, ensuring alignment to strategic goals. Change & Release Management: Experienced in designing, owning, and enforcing structured change/release processes, including approval workflows, impact analysis, compliance, and governance (ITIL knowledge essential). Governance Expertise … Proven ability to manage release/change processes with control, discipline, and measurable value delivery. High-Performance Teams: Track record of building, mentoring, and leading successful project teams with accountability and professionalism. Strategic Roadmaps: Experienced in developing multi-year project roadmaps, prioritising by cost, risk, and strategic impact. Financial Management: Skilled in budgeting, cost control, forecasting, and reporting More ❯
to grow and nurture our community of associates, to build a strong and successful team for our project delivery. A key focus will be the successful implementation and ongoing management of our Professional Services Automation (PSA) project, leveraging it to optimise resource allocation and financial performance. This position sits within the Resourcing Team and reports directly to the Head … complexity: Solving resourcing clashes Youll be responsible for proactively identifying and resolving resourcing conflicts, such as overlapping statements of work, limited specialist availability, or changes in project timelines . Changemanagement requirements: You will play a role in managing change of project scope - this will involve adapting resourcing plans quickly to help teams adjust. Internal/External … to initiate projects and recognise revenue as planned. About You Professional knowledge and experience Software consultancy experience and an understanding of the digital landscape Recruitment and/or resource management experience Experience of successfully building and maintaining a network of associates Experience in delivering digital projects and products, and the skills and roles needed across such projects Ability to More ❯
to grow and nurture our community of associates, to build a strong and successful team for our project delivery. A key focus will be the successful implementation and ongoing management of our Professional Services Automation (PSA) project, leveraging it to optimise resource allocation and financial performance. This position sits within the Resourcing Team and reports directly to the Head … complexity: Solving resourcing clashes Youll be responsible for proactively identifying and resolving resourcing conflicts, such as overlapping statements of work, limited specialist availability, or changes in project timelines . Changemanagement requirements: You will play a role in managing change of project scope - this will involve adapting resourcing plans quickly to help teams adjust. Internal/External … to initiate projects and recognise revenue as planned. About You Professional knowledge and experience Software consultancy experience and an understanding of the digital landscape Recruitment and/or resource management experience Experience of successfully building and maintaining a network of associates Experience in delivering digital projects and products, and the skills and roles needed across such projects Ability to More ❯
Freshwater Recruitment is hiring a Change Lead for a forward thinking Law firm based in central London. This is an excellent opportunity to lead the Change activities on a range of global transformation projects. The role: As a Change Lead, you will: Deliver change initiatives from discovery to benefits realisation Create and implement change strategies … and plans across complex transformation programmes Conduct stakeholder analysis and change impact assessments Drive adoption and mitigate resistance with targeted interventions Work closely with Legal and Business Services teams globally What we’re looking for: Proven experience in business change and communications within complex, global corporate environments Strong stakeholder engagement and collaboration skills Changemanagement qualification … multiple priorities This is permanent opportunity that will ideally start ASAP, the role is based in central London (2 days in the office). You will join an established Change practice and have the chance to work on large, enterprise wide transformation projects. More ❯
Schneider Electric has a challenging opportunity for a passionate individual to assume the role of " Global Services Offer Leader - Building Management Systems ' to lead the services business transformation for EcoStruxure Building portfolio. This role can be based in United States, United Kingdom, or Sweden. The Buildings Business of Schneider Electric provides intelligent building management solutions to help customers … reviews, market analysis, and competitive benchmarking to ensure the portfolio remains differentiated and value-driven. Establish and maintain governance frameworks, rituals, and processes to ensure effective decision-making, risk management, and alignment across regions and functions. Collaborate with strategy teams to identify, evaluate, and prioritize new business opportunities, including adjacent markets and emerging technologies. Team Management & Collaboration Lead … practice adoption, and cross-regional collaboration. Partner closely with commercial, country, and adjacent offer teams to ensure seamless go-to-market execution, portfolio integration, and customer-centric solutions. Performance Management & Initiatives Define and monitor key performance indicators (KPIs) for the services portfolio, ensuring targets for ARR, customer satisfaction, and operational efficiency are met or exceeded. Work with finance to More ❯
better understanding people everywhere. About the job As Principal Project Manager, you will play a pivotal role in Kantar's transformation journey, overseeing the delivery of multi-million-dollar change portfolios across Cyber Security and Risk Management . By driving organisational agility and ensuring high-quality outcomes, you will enable impactful change aligned with strategic objectives. Your … organisation. This role is vital to achieving Kantar's goals as a world leader in data, insights, and consulting! Job Goals Drive the successful execution of multi-million-dollar change portfolios across Cyber Security and Risk Management , ensuring alignment with Kantar's strategic objectives. Establish and implement effective frameworks for enhancing organisational agility, fostering a culture of continuous … groups and delivery teams. Ideal Skills & Capabilities Proven expertise in both Waterfall and Agile frameworks: Certifications such as SAFe (e.g., SPC), Lean Six Sigma, Prince 2, PMP, or ADKAR ChangeManagement are essential to driving organisational agility and a culture of continuous improvement. Strategic portfolio management: Demonstrated ability to deliver complex infrastructure solutions within a global enterprise More ❯
comprehensive records governance framework aligned with regulatory requirements and industry standards. Monitoring data quality and records metrics and compliance with standards across the organization. Identification and addressing of records management risks and gaps. Development and implementation of a records management programme that ensures the proper identification, classification, storage, retention, retrieval, and disposal of records. Development and implementation of … a data governance strategy that aligns with the bank's overall records management strategy and business objectives. Provision of group-wide guidance and training on records management standard requirements. Person Specification All senior leaders are expected to demonstrate leadership behaviours to create an environment for colleagues to thrive and deliver excellence. The four LEAD behaviours are: L - Listen … and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. Essential Skills/Basic Qualifications: Expert knowledge of data and/or records management governance Financial services data and records knowledge Excellent communication skills Team management experience Desirable Skills/Preferred Qualifications: Project/changemanagement Data analysis/engineering Data More ❯
Portfolio Architect to lead portfolio-level architecture within a major enterprise transformation programme. Operating in a scaled agile environment, the role focuses on defining and governing architecture across service management domains-including incident and changemanagement, monitoring, and reporting-ensuring alignment with enterprise strategy and enabling cross-functional delivery teams. Key Skills and Experience: 15+ years of … for Architects certification preferred). Deep understanding of B2B telecommunications services and familiarity with industry frameworks such as TM Forum and Open Digital Architecture (ODA) . Knowledge of service management processes including Incident, Change, Request, and Knowledge Management, along with monitoring and reporting systems. Experience with platforms such as ServiceNow , Splunk , and Ciena UAA is advantageous. Strong More ❯