future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective changemanagement will ensure that critical network services are delivered reliably, meeting the evolving needs of our clients. Key Responsibilities: • Introduce and manage SLAs and KPIs on behalf of … against agreed SLAs and KPIs. • Lead or consult on continuous service improvement initiatives. • Facilitate collaboration among contract and client colleagues to optimise service delivery. • Oversee obsolescence, licence, and configuration management activities. • Advise leadership on service design, implementation, and the management of an ITSM model suited to departmental needs. Required qualifications to be successful in this role • IT Service … Management (ITSM) qualification (minimum foundation level) and experience using ITSM tools (e.g., HELIX). • Project management qualification (minimum foundation level) and practical experience (agile or waterfall). • Proven experience drafting and managing SLAs and service reporting using tools such as PowerPoint, Excel, and Visio. • Demonstrated ability in managing continuous service improvement processes. • Strong collaborative skills with experience in More ❯
will work closely with clinical, technical, and operational teams to implement new digital solutions that will enhance our services and efficiency. The ideal candidate will have a strong project management background, experience in the healthcare or technology sector, and a passion for making a tangible difference. To be considered for the the role you will require the following: Essential … TRAINING Educated to Degree level or equivalent in a relevant subject EXPERIENCE Proven experience (minimum 3-5 years) as a Project Manager, successfully delivering technology-focused projects Recognised project management qualification (e.g., PRINCE2, APM, Certified Associate in Project Management (CAPM), Agile/Scrum Master) Demonstrable experience of delivering projects, preferably within the healthcare, technology, or a related regulated … changing project requirements. Computer literate - Microsoft Office (Word, excel, PowerPoint etc.) Willingness to undertake additional responsibilities to support the organisation as required Desirable; EDUCATION, QUALIFICATION AND TRAINING Leadership and management training EXPERIENCE Experience managing the full project lifecycle, from initiation to closure KNOWLEDGE AND SKILLS Understanding of healthcare regulatory standards including working knowledge of GDPR OTHER JOB-RELATED REQUIREMENTS More ❯
thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with knowledge of program management, experience with accounts receivable operational processes, demonstrate faster learning and adoptability, demonstrate good relationship and strategic influencing skills, experienced in large scale changemanagement across functions and … geographies, and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering results through good program management skills, problem solving skills, financial process and system knowledge, and a passion for customer experience. Core Requirements: 5+ years of Accounts Receivable experience, with at least 2 years in a leadership role( not mandate) Bachelor's degree … and reporting tools Proficiency in SQL for data extraction and analysis Experience with visualization tools (e.g., Tableau, Power BI) Demonstrated ability to translate data insights into actionable recommendations Program Management Skills: 3+ years' experience managing complex projects or programs Track record of process improvement initiatives Experience leading cross-functional teams Good stakeholder management abilities Technical Skills: Experience with More ❯
responsible for strategic planning, program execution, stakeholder engagement, and ensuring successful delivery of Salesforce solutions across multiple projects. The ideal candidate will have a strong background in Salesforce platform management, project governance, and enterprise IT strategy. Key Responsibilities: Program Strategy & Leadership •Define and execute the Salesforce program roadmap, aligning it with business goals. •Oversee multiple Salesforce projects, ensuring consistency … methodologies as needed for project execution. •Track project progress, identify risks, and implement mitigation strategies. •Ensure compliance with security, regulatory, and governance standards (e.g., HIPAA, GDPR). Stakeholder & Team Management •Act as a liaison between business teams, IT, and Salesforce developers/architects. •Work closely with executives, product owners, and technical teams to align on business needs. •Facilitate cross … managers, administrators, and developers. Governance & Best Practices •Establish Salesforce governance frameworks for data integrity, security, and system performance. •Define KPIs and success metrics for Salesforce projects. •Ensure proper documentation, changemanagement, and continuous improvement processes. •Work with Salesforce partners, system integrators, and third-party vendors to drive success. Qualifications & Experience: •8+ years of IT program management experience More ❯
Service Support. You'll have a technical background and you'll put that to good use during service outages to support the recovery of services through incident and problem management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role. … the chance to progress into a consultant role in the future. Day-to-day activities you may perform while working with our clients include: L2 application support Overall BAU management for production environments Coordinate with L1 and L3 teams to ensure consistent service management Incident, request, problem, and changemanagement Monitor and troubleshoot system performance and … runbooks and process/policy materials Participate in an out-of-hours (24/7) support rota Must-haves These are essential to succeed in the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira More ❯
Transaction Banking within the Investment Banking Division. We are responsible for building, developing and supporting Goldman Sachs' Transaction Banking offering that is delivering a range of treasury and cash management products to our corporate client base. Transaction Banking Operations provide essential risk management and controls architecture to preserve and enhance the firm's assets and reputation. For every … will have prior experience managing Client Service teams supporting Transaction Banking Payment Services or FX Transaction Flows with a strong focus on delivering client service excellence coupled with risk management within a new evolving team. The ideal candidate will be integral to delivering for our clients every day while also partnering with Product, Digital, Sales, and Engineering to build … size and location perspective. We manage a wide range of complex processes, with members developing skills and competencies around client service (client on-boarding, first line client support), cash management (including: payment controls, bank account management, virtual account management, cash concentration, payment formatting/settlement, reconciliation and claims), transaction support (FX Payment, Escrow, Money Market and Term More ❯
Bellshill, Scotland, United Kingdom Hybrid / WFH Options
Kick ICT Group Ltd
week SALARY: Depending on skills and experience WORKING PATTERN: Permanent | Full-time (35 hours per week) Role Description Are you ready to take the next step in your Project Management Career? Kick ICT Group currently have an opportunity for an enthusiastic and driven Project Manager to join the team. As an Applications Project Manager you will play an important … members to ensure they understand their roles, responsibilities, and deliverables within the plan. · Drive collaboration and teamwork to co-ordinate project tasks. · Carry out effective and proactive risk, issue & change management. · Provide accurate and timely status reporting. · Work as part of a wider team to collaboratively develop and continuously improve standard project governance process procedures along with ongoing compliance. … Achieving Chargeable Utilisation KPI. What do I need? Essential · Experience in project life cycles. · Experience in project management using methodologies & best practice. · Excellent communication skills both verbal and written. · Outstanding organisational skills with attention to details. · Strong interpersonal skills with the ability and desire to build long lasting relationships. · Excellent stakeholder management and communication skills. · An ability to More ❯
Newcastle upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
technology teams. Accurately record, update and document requests using the IT service desk system.Install and configure new ICT equipment. Managing access to applications and technology systems through effective access management (User Account Management). Maintaining a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Willing to attend internal … record, update and document requests using the IT service desk system. To install and configure new ICT equipment. To manage access to applications and technology systems through effective access management (User Account Management). To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Be willing to … a number of productive working relationships across the organisation. Analysing, interpreting, and reporting information and knowledge of technical subjects and concepts to influence decisions. Using incident, problem, request and changemanagement processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner. Maintaining an awareness of your own development needs, actively More ❯
teams. Accurately record, update and document requests using the IT service desk system. Install and configure new ICT equipment. Managing access to applications and technology systems through effective access management (User Account Management). Maintaining a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Willing to attend internal … record, update and document requests using the IT service desk system. To install and configure new ICT equipment. To manage access to applications and technology systems through effective access management (User Account Management). To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Be willing to … a number of productive working relationships across the organisation. Analysing, interpreting, and reporting information and knowledge of technical subjects and concepts to influence decisions. Using incident, problem, request and changemanagement processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner. Maintaining an awareness of your own development needs, actively More ❯
leaders, including C-suite level Required certifications Holds the relevant Microsoft Certifications (Azure, Copilot, Dynamics 365, and Power Platform) Professional degree in Computer Science, Engineering, Finance, or Business Delivery Management Certifications such as Scrum, Agile, ChangeManagement, or Project Management. UK government security clearance (BPSS or SC) currently held or eligible Modis International Ltd acts as an More ❯
Professional Services Specialist At Teletrac Navman, we deliver innovative fleet management and telematics solutions that help businesses optimise operations and improve efficiency. Our Professional Services team plays a key role in supporting our customers throughout their journey, from initial implementation to ongoing success. We value collaboration, customer focus, and technical expertise in a supportive and engaging work environment. You … must have Project Management experience within the technology sector to be considered for this role. This position can be Hybrid and based in Milton Keynes, or Remote within England and Wales. What You'll Be Doing: In this role, you'll have visibility of the entire customer journey, from concept through to fruition, and manage the full project lifecycle. … You'll work within a supportive and collaborative team, that ensure successful delivery and customer satisfaction. Your key responsibilities will include: Project Management and Coordination Juggle multiple exciting projects from pre-sales, trials, and implementation right through to handover, keeping everything on track and running smoothly. Work closely with awesome teams across sales, tech support, finance, and others to More ❯
on project planning, scheduling, methodologies, and activities aligned with capacity and budget considerations. The position also involves ensuring rapid incident response, problem escalation, and effective troubleshooting using multiple system management and problem management tools. Additionally, the Lead will mentor team members, provide technical expertise , and foster best practices. Responsibilities: Collaborate with technical teams, stakeholders, vendors, and cross-functional … groups to develop, coordinate, and deliver high-quality solutions while effectively communicating and escalating issues as needed. Write, review, and maintain documentation for platform management, improvements, and support. Implement and promote infrastructure management and deployment best practices, including code reviews, solution vetting, and adherence to various development methodologies (Agile, Waterfall, etc.). Manage workload and projects independently to … meet deadlines, resolve complex technical challenges with innovative approaches, and proactively identify opportunities for process and system improvements. Keep abreast of emerging technologies and industry trends. Oversee changemanagement and incident response activities , including performing root-cause analysis investigations and bug fixes as required . Lead and mentor team members by providing coaching, training, performance evaluations, and fostering More ❯
West Malling, Kent, United Kingdom Hybrid / WFH Options
Lumina Energy
on IT service performance, ensuring KPIs/SLAs and underpinning contracts are appropriate and adhered to. Act as the primary escalation point for complex service issues, supporting incident and change management. Lead service review meetings and produce reports to identify trends and drive improvements. Promote service catalogues, management tools, and best practice standards. Capture and act on customer … equivalent) in a relevant field and ITIL Foundation certification. Extensive experience in customer service and service delivery roles, including managing senior stakeholders. Strong knowledge of IT service design, service management tools (e.g., ServiceNow), and ITIL processes. Proven ability to manage complex service issues, escalations, and operate effectively in a political environment. Excellent problem-solving, communication, and interpersonal skills, with … annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies. CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over More ❯
our on-going achievements. Job responsibilities For further information on this role, please see the attached detailed Job Description and Person Specification Supervise and provide day to day line-management to the Configuration Analysts within the team. Analyse and document simple to highly complex clinical and administrative workflows, information, data collection and/or reporting requirements. Investigate end users … Excellent operational or clinical knowledge of one or more specific areas including knowledge of relevant operational policies and procedures Experience of Epic configuration Previous NHS experience Experience of supporting changemanagement Understanding of Information Governance Skills Abilities/Knowledge Excellent organisational and planning skills Excellent written and verbal communication with the ability to communicate with staff at all … maintain issues lists and work to a project plan Able to work collaboratively with own team members as well as those in other application teams Good analytical and project management skills Clear thinking and logical approach to technical problem solving Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers Ability More ❯
inform prioritization Collaborate with product leadership to develop and propose product strategy and innovation initiatives Guide the convergence of multiple systems into a single go-forward solution inclusive of changemanagement and project tracking with percentage completion over time Construct current, future, and visionary state process flow charts Assist with the compilation of release notes to communicate business … and customer impact Excellent communication and presentation skills, with the ability to liaise between technical and non-technical stakeholders Experience working with agile teams Extremely organized with strong time-management skills Passion for understanding customer behavior and driving product excellence Naturally curious, self-starter, eager to grow and learn Technical & Platform Expertise: Deep understanding of platform architectures, APIs, data … working with large-scale distributed systems or B2B/B2C platform products Experience with ERP master data integration, harmonization, and validation to support real-time business processes and order management processing Familiarity with Intelligent Document Processing (IDP) document extraction and digitization technology, value proposition, and market positioning The ability to rationalize multiple components of platform functionality, understand and identify More ❯
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
Elemica, Inc
inform prioritization Collaborate with product leadership to develop and propose product strategy and innovation initiatives Guide the convergence of multiple systems into a single go-forward solution inclusive of changemanagement and project tracking with percentage completion over time Construct current, future, and visionary state process flow charts Assist with the compilation of release notes to communicate business … and customer impact Excellent communication and presentation skills, with the ability to liaise between technical and non-technical stakeholders Experience working with agile teams Extremely organized with strong time-management skills Passion for understanding customer behavior and driving product excellence Naturally curious, self-starter, eager to grow and learn Technical & Platform Expertise: Deep understanding of platform architectures, APIs, data … working with large-scale distributed systems or B2B/B2C platform products Experience with ERP master data integration, harmonization, and validation to support real-time business processes and order management processing Familiarity with Intelligent Document Processing (IDP) document extraction and digitization technology, value proposition, and market positioning The ability to rationalize multiple components of platform functionality, understand and identify More ❯
going achievements. Job description Job responsibilities For further information on this role, please see the attached detailed Job Description and Person Specification Supervise and provide day to day line-management to the Configuration Analysts within the team. Analyse and document simple to highly complex clinical and administrative workflows, information, data collection and/or reporting requirements. Investigate end users … operational or clinical knowledge of one or more specific areas including knowledge of relevant operational policies and procedures Experience of Epic configuration Desirable Previous NHS experience Experience of supporting changemanagement Understanding of Information Governance Skills Abilities/Knowledge Essential Excellent organisational and planning skills Excellent written and verbal communication with the ability to communicate with staff at … maintain issues lists and work to a project plan Able to work collaboratively with own team members as well as those in other application teams Good analytical and project management skills Clear thinking and logical approach to technical problem solving Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers Ability More ❯
point of contact for stakeholders regarding Oracle service performance. Collaborate with internal teams and external partners to deliver high-quality, stable, and secure Oracle environments. Lead incident, problem, and changemanagement processes within the Oracle services domain. Conduct root cause analysis and drive continuous service improvement initiatives. Oversee patching, upgrades, and maintenance of Oracle applications and infrastructure. Ensure … cloud). Familiarity with infrastructure components supporting Oracle systems Experience with ITIL practices, preferably ITIL-certified. Demonstrated experience managing third-party vendors and support teams. Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities. Preferred Qualifications: ITIL v4 Certification Oracle certifications (e.g., Oracle Cloud Infrastructure Foundations Associate, Oracle DBA, or Oracle Apps DBA) Experience with hybrid More ❯
readiness for migrating applications and the associated controls into the IG Perform detailed assessment and evaluation of IT controls for SOX compliance, focusing on areas such as access controls, changemanagement, system development, and data integrity. Provide feedback to control owners around internal controls, assessments, remediation, and documentation Collaborate with internal audit teams and other stakeholders to gather … and proficiency in Microsoft Excel, Word, Outlook, Visio, PowerPoint, Access. Excellent analytical, problem-solving, verbal and written communication skills with the ability to interact effectively with all levels of management Ability to work independently, in a fast-paced environment manage multiple tasks, and meet deadlines. Other Our culture is based on respect and on doing the right thing for More ❯
internal teams and contractors to develop Alteryx workflows. Monitor and optimize solution performance and contribute to process improvements. Deploy new solutions and implement changes in line with Aztec's ChangeManagement Framework. Ensure compliance with Information Security and Data Governance standards. Advocate best practices, provide training, share knowledge, and offer first-line user support. Translate business requirements into More ❯
internal teams and contractors to develop Alteryx workflows. Monitor and optimize solution performance and contribute to process improvements. Deploy new solutions or implement changes in line with Aztec's ChangeManagement Framework. Ensure compliance with Aztec's Information Security and Data Governance standards. Promote best practices, provide training, share knowledge, and offer first-line support to users. Translate More ❯
teams and contractors to develop Alteryx workflow solutions. Monitor and optimize solution performance and contribute to process improvements. Deploy new solutions or implement changes in line with Aztec's ChangeManagement Framework. Ensure compliance with Aztec's Information Security and Data Governance standards. Promote best practices, provide training, share knowledge, and offer first-line user support. Understand business More ❯
Gateshead, Tyne And Wear, United Kingdom Hybrid / WFH Options
Lookers
robust validation and monitoring frameworks are in place. Promote knowledge sharing, mentoring junior team members and championing a collaborative and innovative culture within the BI function. Ensure compliance with changemanagement and testing standards, safeguarding the integrity of business-critical data. What you'll bring Must-Haves: Proven experience in SQL development and optimisation, ideally within a financial More ❯
and support functions including Production Services, Finance, and IT, all working together to deliver high-quality service and innovation to our clients. The Opportunity We are currently seeking a ChangeManagement Team Leader to join our high-performing Production Support function. This is a pivotal role responsible for leading a team of Change Coordinators, overseeing workload distribution … interaction – ideal for someone who thrives in a dynamic, client-focused environment. Key Responsibilities Operations Set and uphold high team standards, ensuring compliance and consistency Maintain thorough knowledge of change processes and production workflows Manage SLA adherence, job scheduling, and database ownership Deliver continuous improvement initiatives and support internal software evolution Support wider planning and scheduling efforts when needed … training sessions Monitor and manage team attendance and flexibility to ensure cover at all times Promote a culture of accountability, development, and high performance Finance Ensure accurate and timely Management Information for audit and billing Support the identification of revenue opportunities through process improvements What We’re Looking For Proven team leadership capability Logical and methodical approach to problem More ❯
Exeter, Devon, United Kingdom Hybrid / WFH Options
Proactive.IT Appointments Limited
11048SR1 £40k - 42.5k per year + Benefits IT Change Analyst Permanent Remote with Occasional Site Visits (Devon) Our client, based in the South West, is seeking to recruit a proactive and organised IT Change Analyst on a permanent basis. This is a remote role with occasional travel to site. The ideal candidate will bring experience in Release Management , Risk Assessment , and Change Coordination , along with excellent communication and stakeholder management skills. This is a great opportunity to join a collaborative and forward-thinking IT team where soft skills such as adaptability, attention to detail, and strong interpersonal abilities are highly valued. Key Responsibilities: ChangeManagement - Oversee and coordinate Agile change initiatives across … IT and business functions Release Management - Plan, execute, and coordinate software/infrastructure releases Stakeholder Engagement - Maintain clear and consistent communication with technical teams and business stakeholders Risk Management - Identify potential risks and develop mitigation strategies to ensure successful delivery Collaboration - Work closely with cross-functional teams across IT and the wider organisation Experience & Skills Required: Proven experience More ❯