Problem and Change Manager
- Hiring Organisation
- Hackajob Ltd
- Location
- York, North Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
client is a UK business software company. Own and manage the Incident, Problem and Change processes for our customers, ensuring all necessary communication is carried out, coordinating and aligning resources to allow timely resolution of incidents, driving out recurring problems at root cause, and enabling the safe and efficient … delivery of change, while maintaining customer satisfaction across the delivery of these services. Facilitate the recovery of all P1/P2 incidents, with appropriate reporting and notifications to key stakeholders Own the major incident lifecycle end to end, from declaration through to satisfactory resolution as confirmed by Service Management ...