201 to 225 of 1,589 Customer Engagement Jobs in the UK

Senior Business Central Functional Consultant to take a key role in Xpedition's efforts to help continue to build a Dynamics 365 Business Central Practice that sits alongside our Customer Engagement and Data & Insights Practices. Xpedition are looking for a Senior Functional Consultant to join our ever-growing team. The main aspects of the role are understanding customer … requirement as the role will at times be client facing and the successful candidate will also be required to be involved in client workshops, training and implementation. Responsibilities Analysing customer requirements Conducting client workshops Documenting customer requirements and implementing Business Central/NAV on clients' sites and ongoing customer training and support. Knowledge,Skills &Experience Business Central More ❯

has arisen for an experienced Pre Sales Engineer to work with the team to create and deliver tailored product demo's, POC's and technical presentations that address specific customer requirements. This is a great opportunity for someone who likes to be hands-on, a self-starter with a passion for technology and helping customers in a business that … is fast paced, dynamic and on an upward curve. Some of the key responsibilities include: Solution Engineering: Pro-actively identify and understand customer requirements to then design and implement technical solutions to meet these needs and objectives. Sales Collaboration: Partner with the sales team to understand customer requirements, define solution proposals, and support the sales process from a … technical standpoint, including answering RFPs, RFIs, and other technical queries. Customer Engagement: Act as a technical advisor to key prospects and customers, providing strategic insights into how solutions can solve their business challenges. Attend customer meetings to help sales convert prospects into customers. Product Expertise: Maintain a deep understanding of the company’s products and services, as More ❯

has arisen for an experienced Pre Sales Engineer to work with the team to create and deliver tailored product demo's, POC's and technical presentations that address specific customer requirements. This is a great opportunity for someone who likes to be hands-on, a self-starter with a passion for technology and helping customers in a business that … is fast paced, dynamic and on an upward curve. Some of the key responsibilities include: Solution Engineering: Pro-actively identify and understand customer requirements to then design and implement technical solutions to meet these needs and objectives. Sales Collaboration: Partner with the sales team to understand customer requirements, define solution proposals, and support the sales process from a … technical standpoint, including answering RFPs, RFIs, and other technical queries. Customer Engagement: Act as a technical advisor to key prospects and customers, providing strategic insights into how solutions can solve their business challenges. Attend customer meetings to help sales convert prospects into customers. Product Expertise: Maintain a deep understanding of the company’s products and services, as More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience … translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game … changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase More ❯

and grow - but we're only just getting started. We're seeking a Senior Product Manager with experience launching card products in African markets to drive strategy, adoption, and customer experience for our new card offerings, collaborating cross-functionally to deliver innovative payment solutions. In this role you will: Develop and execute the strategy for launching and scaling card … products tailored to African markets. Work closely with Engineering, Compliance, Sales, and Marketing teams to deliver card products that meet customer needs and regulatory standards. Identify customer pain points and ensure the product delivers an exceptional user experience. Define clear product roadmaps and manage the entire product lifecycle, from ideation to launch and post-launch iteration. Stay updated … a new card product within the first 6 months, ensuring integration with existing payment systems and meeting all compliance and operational benchmarks. Driving Product Adoption: Achieve 10x growth in customer adoption within the first year through effective go-to-market strategies and customer engagement initiatives. Evolving the proposition: Transform the card product from a spending tool into More ❯

The Role: The Sr. Product Manager is part of the Engagement Data Management and Financial Compliance Recording product management team and is responsible for leading the product strategy, product roadmap, and feature requirements. This role will focus on software technology which, at its core, integrates and collects data from digital and voice communication platforms making it available for business … insights, customer experience, and risk and compliance use cases. The solution incorporates AI technology, including speech to text, and large language models (LLM) to analyse this data both in real-time and near real-time. The target user community is across all industries and environments, with an emphasis on customer service operations as well as heavily regulated organisations. … such as feature sheets and user guides. Partner with marketing and sales enablement to create sales collateral and training that reinforces offering positioning and messaging. Work with sales in customer engagements pre and post-sale including challenging and high stakes situations. Essential: Bachelors degree in Computer Science, Engineering, Information Systems, or other business-related degree, or equivalent work experience More ❯

and implement configuration changes and patches. Provide 2nd/3rd line support for end-users and resolve system issues. The Requirements Proven experience administering, configuring and customising Dynamics 365 Customer Engagement (CRM) applications, in particular Customer Insights - Journeys, Customer Service Hub, Sales Hub. Proficient in Power Platform administration: Power Apps, Power Automate (Flow), and Power BI. More ❯

The Role: The Sr. Product Manager is part of the Engagement Data Management and Financial Compliance Recording product management team and is responsible for leading the product strategy, product roadmap, and feature requirements. This role will focus on software technology which, at its core, integrates and collects data from digital and voice communication platforms making it available for business … insights, customer experience, and risk and compliance use cases. The solution incorporates AI technology, including speech to text, and large language models (LLM) to analyse this data both in real-time and near real-time. The target user community is across all industries and environments, with an emphasis on customer service operations as well as heavily regulated organisations. … such as feature sheets and user guides. Partner with marketing and sales enablement to create sales collateral and training that reinforces offering positioning and messaging. Work with sales in customer engagements pre and post-sale including challenging and high stakes situations. Essential: Bachelors degree in Computer Science, Engineering, Information Systems, or other business-related degree, or equivalent work experience More ❯

Microsoft business applications in a collaborative, forward-thinking environment. This is an ideal role for a technically strong and hands-on leader with deep experience across Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform. You'll take ownership of technical solution design, mentor a growing team of developers, and work closely with stakeholders to deliver scalable, efficient … BI, Service Bus, and ALM strategies for the Power Platform (preferred). PL-400 certification is a plus. Soft Skills: Strong leadership and mentoring abilities. Clear communication and stakeholder engagement skills. Ability to work across Agile teams and support digital transformation initiatives. Package: Salary: £70,000 - £80,000 (depending on experience) Hybrid working 25 days holiday bank holidays More ❯

execute the product roadmap, lead stakeholder prioritization, and manage the product backlog. Conduct competitive analysis and market research to ensure our solutions are innovative, relevant, and commercially viable. Lead customer discovery interviews and usability testing—both externally and internally—to ensure an exceptional user experience. Partner with global teams across research, design, sales, marketing, operations, and legal throughout the … to detail and the ability to balance strategic and tactical priorities. Experience leading cross-functional teams and engaging stakeholders at all levels, across cultures and time zones. Skilled in customer engagement and discovery practices. Commercially savvy with a growth mindset and a passion for innovation. Ability to translate complex ideas into clear epics and user stories. A creative More ❯

execute the product roadmap, lead stakeholder prioritization, and manage the product backlog. Conduct competitive analysis and market research to ensure our solutions are innovative, relevant, and commercially viable. Lead customer discovery interviews and usability testing—both externally and internally—to ensure an exceptional user experience. Partner with global teams across research, design, sales, marketing, operations, and legal throughout the … to detail and the ability to balance strategic and tactical priorities. Experience leading cross-functional teams and engaging stakeholders at all levels, across cultures and time zones. Skilled in customer engagement and discovery practices. Commercially savvy with a growth mindset and a passion for innovation. Ability to translate complex ideas into clear epics and user stories. A creative More ❯

in Application rationalization, App Migration/Modernization, DevOps and Cloud services architecture, presales, delivery, and operational excellence. You will provide expert level support for strategic ongoing and new TGS customer initiatives. You will work amongst our other key partners to assist in the development of robust cloud offerings and bring holistic solutions across key focus areas of Application Migrations … Modernizations. This role may require up to 50% travel. Responsibilities: Azure Platform Strategy and Development: In this role, you will lead development of Azure Cloud Modernization offerings for customer’s Cloud-native and Cloud-agnostic needs focused on accelerated public cloud adoption. This includes but is not limited to use-cases such as cloud foundations, cloud migration at scale … updated on the latest advancements on tools and services available in the market, and guiding the team in applying best practices to build offering that can be delivered to customer at scale. Go-to-market Strategy: You will be responsible for developing and managing Azure Platform capabilities go-to-market strategy and prioritization. Innovation and Best Practices: As a More ❯

in Application rationalization, App Migration/Modernization, DevOps and Cloud services architecture, presales, delivery, and operational excellence. You will provide expert level support for strategic ongoing and new TGS customer initiatives. You will work amongst our other key partners to assist in the development of robust cloud offerings and bring holistic solutions across key focus areas of Application Migrations … Modernizations. This role may require up to 50% travel. Responsibilities: Azure Platform Strategy and Development: In this role, you will lead development of Azure Cloud Modernization offerings for customer’s Cloud-native and Cloud-agnostic needs focused on accelerated public cloud adoption. This includes but is not limited to use-cases such as cloud foundations, cloud migration at scale … updated on the latest advancements on tools and services available in the market, and guiding the team in applying best practices to build offering that can be delivered to customer at scale. Go-to-market Strategy: You will be responsible for developing and managing Azure Platform capabilities go-to-market strategy and prioritization. Innovation and Best Practices: As a More ❯

The Sr. Product Manager is part of the Engagement Data Management and Financial Compliance Recording product management team and is responsible for leading the product strategy, product roadmap, and feature requirements. This role will focus on software technology which, at its core, integrates and collects data from digital and voice communication platforms making it available for business insights, customer … language models (LLM) to analyze this data both in real-time and near real-time. The target user community is across all industries and environments, with an emphasis on customer service operations as well as heavily regulated organizations. Responsibilities Principal Duties and Essential Responsibilities: Define and manage the definition of product vision and strategy in collaboration with stakeholders. Convert … maintenance of product offerings in Verint Cloud. Partner with marketing and sales enablement to create sales collateral and training that reinforces offering positioning and messaging. Work with sales in customer engagements pre and post-sale including challenging and high stakes situations. Drive and deliver enablement for sales, presales, partners and services organizations in support of new offering launches. Qualifications More ❯

support. Oversee field investigations and product reliability programs, analyzing root causes and recommending corrective actions. Collaborate cross-functionally with Engineering, Quality, Sales, and Operations to manage escalations and drive customer satisfaction. Product & Service Readiness Develop and maintain comprehensive service plans, documentation, and readiness strategies for new product launches and lifecycle updates. Represent the Service function in New Product Development … real-world performance data. Strategic Planning & Execution Provide on-site support for complex installations and high-profile projects. Define and track annual operational goals aligned with business objectives and customer satisfaction. Manage departmental P&L, budgeting, and financial forecasting to support growth and efficiency. Partnerships & Innovation Build and maintain strong relationships with distributors, suppliers, and third-party service providers. … improvements to enhance delivery and differentiate Rapiscan in the market. Collaborate with Service Sales to identify upsell opportunities and expand service offerings. Governance & Reporting Monitor and report on KPIs, customer satisfaction, and operational performance. Participate in strategic planning with the Global Service Leadership Team to shape future service models. Ensure proactive risk communication and mitigation across all service operations. More ❯

support. • Oversee field investigations and product reliability programs, analyzing root causes and recommending corrective actions. • Collaborate cross-functionally with Engineering, Quality, Sales, and Operations to manage escalations and drive customer satisfaction. Product & Service Readiness • Develop and maintain comprehensive service plans, documentation, and readiness strategies for new product launches and lifecycle updates. • Represent the Service function in New Product Development … real-world performance data. Strategic Planning & Execution • Provide on-site support for complex installations and high-profile projects. • Define and track annual operational goals aligned with business objectives and customer satisfaction. • Manage departmental P&L, budgeting, and financial forecasting to support growth and efficiency. Partnerships & Innovation • Build and maintain strong relationships with distributors, suppliers, and third-party service providers. … improvements to enhance delivery and differentiate Rapiscan in the market. • Collaborate with Service Sales to identify upsell opportunities and expand service offerings. Governance & Reporting • Monitor and report on KPIs, customer satisfaction, and operational performance. • Participate in strategic planning with the Global Service Leadership Team to shape future service models. • Ensure proactive risk communication and mitigation across all service operations. More ❯

support. • Oversee field investigations and product reliability programs, analyzing root causes and recommending corrective actions. • Collaborate cross-functionally with Engineering, Quality, Sales, and Operations to manage escalations and drive customer satisfaction. Product & Service Readiness • Develop and maintain comprehensive service plans, documentation, and readiness strategies for new product launches and lifecycle updates. • Represent the Service function in New Product Development … real-world performance data. Strategic Planning & Execution • Provide on-site support for complex installations and high-profile projects. • Define and track annual operational goals aligned with business objectives and customer satisfaction. • Manage departmental P&L, budgeting, and financial forecasting to support growth and efficiency. Partnerships & Innovation • Build and maintain strong relationships with distributors, suppliers, and third-party service providers. … improvements to enhance delivery and differentiate Rapiscan in the market. • Collaborate with Service Sales to identify upsell opportunities and expand service offerings. Governance & Reporting • Monitor and report on KPIs, customer satisfaction, and operational performance. • Participate in strategic planning with the Global Service Leadership Team to shape future service models. • Ensure proactive risk communication and mitigation across all service operations. More ❯

support. • Oversee field investigations and product reliability programs, analyzing root causes and recommending corrective actions. • Collaborate cross-functionally with Engineering, Quality, Sales, and Operations to manage escalations and drive customer satisfaction. Product & Service Readiness • Develop and maintain comprehensive service plans, documentation, and readiness strategies for new product launches and lifecycle updates. • Represent the Service function in New Product Development … real-world performance data. Strategic Planning & Execution • Provide on-site support for complex installations and high-profile projects. • Define and track annual operational goals aligned with business objectives and customer satisfaction. • Manage departmental P&L, budgeting, and financial forecasting to support growth and efficiency. Partnerships & Innovation • Build and maintain strong relationships with distributors, suppliers, and third-party service providers. … improvements to enhance delivery and differentiate Rapiscan in the market. • Collaborate with Service Sales to identify upsell opportunities and expand service offerings. Governance & Reporting • Monitor and report on KPIs, customer satisfaction, and operational performance. • Participate in strategic planning with the Global Service Leadership Team to shape future service models. • Ensure proactive risk communication and mitigation across all service operations. More ❯

advice on programming methods, tools, and standards, contributing to the evolution of the Secure Software Development Life Cycle (SSDLC). The skills you will need: Proficiency in Dynamics CE (Customer Engagement) for Sales and Customer Service Operations. Strong understanding of KingswaySoft for data integration. Demonstrable experience with SQL and SQL Server Integration Services (SSIS) Experience gained in More ❯

Moody's Analytics. Our mission is to deliver precise, timely data with a commitment to innovation. At Data Estate, we focus on enhancing Moody's digital presence and improving customer engagement through innovative data solutions. Our team is dedicated to enforcing and evolving our data quality framework, improving transparency into our data assets, and strategically growing new and … filings, court documents, transcripts, and emerging content formats-to meet evolving business requirements. Research and respond to new content requests based on shifting product priorities and market needs. Own engagement, negotiation, and contractual workflows in close collaboration with legal and other internal stakeholders. Partner with product and business teams to ensure content partnerships and usage rights align with product … use cases and customer expectations. Collaborate with operations and engineering to support the efficient onboarding and integration of new data sources. Act as a liaison between external content providers and internal teams to address and resolve data delivery or quality issues. Monitor assigned IPs and media sources for usage trends, including outages, paywalls, and changes to terms and conditions More ❯

Moody's Analytics. Our mission is to deliver precise, timely data with a commitment to innovation. At Data Estate, we focus on enhancing Moody's digital presence and improving customer engagement through innovative data solutions. Our team is dedicated to enforcing and evolving our data quality framework, improving transparency into our data assets, and strategically growing new and … filings, court documents, transcripts, and emerging content formats-to meet evolving business requirements. Research and respond to new content requests based on shifting product priorities and market needs. Own engagement, negotiation, and contractual workflows in close collaboration with legal and other internal stakeholders. Partner with product and business teams to ensure content partnerships and usage rights align with product … use cases and customer expectations. Collaborate with operations and engineering to support the efficient onboarding and integration of new data sources. Act as a liaison between external content providers and internal teams to address and resolve data delivery or quality issues. Monitor assigned IPs and media sources for usage trends, including outages, paywalls, and changes to terms and conditions More ❯

joining the team in a remote/hybrid capacity, on occasion being called into our offices in the UK as needed. As the point of contact between the end-customer and the service being provided, a Power Platform Support Developer will deliver a customer-centric service by managing communications professionally and progressing more technical tickets in accordance with … responsible for the support through code, bug fixing and documentation while achieving targets for the ticket SLA's. They will be responsible for code fixes and deployments to existing customer systems. They will be supporting the support consultants with more technical support to resolve any technical tickets. • Providing triage, investigation, request fulfilment, diagnosis, ownership, monitoring, tracking, resolution and communication … through to resolution. • Responsible for creating, testing and documenting processes related to Dynamics and Power Platform. • Proactive monitoring of systems performance and usage. • Production of regular and ad-hoc customer reports. • Conducting monthly/ad-hoc/user satisfaction call-backs/surveys. Service Desk Power Platform Developer Managed Services • Identifying areas for improvement within the service desk and More ❯

If this sounds like an environment that you believe could work for you then read on to find out more. The role: We are seeking a highly skilled and customer-focused Pre-Sales Solution Architect to join our team. This role involves working closely with the sales team and internal stakeholders to understand customer requirements, design tailored solutions … background ideally in API Management, excellent communication skills, and the ability to translate complex technical concepts into clear, compelling value propositions. Here's what you'll be responsible for: Customer Engagement & Strategy: Live and promote Tyk Values in all aspects of work. Engage with customers through meetings, workshops, and discovery sessions to gather requirements and refine solution designs. … the project team. Guide clients in understanding API concepts and how to best implement them using Tyk's solutions. Technical Expertise & Solution Design: Collaborate with sales teams to understand customer needs and business challenges. Design and architect customised solutions that meet customer requirements and align with strategic goals. Develop detailed technical proposals, including architecture diagrams, POCs, and implementation More ❯

future of our systems and services. This is a key role where you’ll lead the design and delivery of Dynamics 365 solutions — with a particular focus on the Customer Engagement (CE) module. You’ll work closely with technical teams and business stakeholders to create smart, scalable systems that support both current operations and future growth. What you More ❯

future of our systems and services. This is a key role where you’ll lead the design and delivery of Dynamics 365 solutions — with a particular focus on the Customer Engagement (CE) module. You’ll work closely with technical teams and business stakeholders to create smart, scalable systems that support both current operations and future growth. What you More ❯