226 to 250 of 1,513 Customer Engagement Jobs in the UK

advice on programming methods, tools, and standards, contributing to the evolution of the Secure Software Development Life Cycle (SSDLC). The skills you will need: Proficiency in Dynamics CE (Customer Engagement) for Sales and Customer Service Operations. Strong understanding of KingswaySoft for data integration. Demonstrable experience with SQL and SQL Server Integration Services (SSIS) Experience gained in More ❯

joining the team in a remote/hybrid capacity, on occasion being called into our offices in the UK as needed. As the point of contact between the end-customer and the service being provided, a Power Platform Support Developer will deliver a customer-centric service by managing communications professionally and progressing more technical tickets in accordance with … responsible for the support through code, bug fixing and documentation while achieving targets for the ticket SLA's. They will be responsible for code fixes and deployments to existing customer systems. They will be supporting the support consultants with more technical support to resolve any technical tickets. • Providing triage, investigation, request fulfilment, diagnosis, ownership, monitoring, tracking, resolution and communication … through to resolution. • Responsible for creating, testing and documenting processes related to Dynamics and Power Platform. • Proactive monitoring of systems performance and usage. • Production of regular and ad-hoc customer reports. • Conducting monthly/ad-hoc/user satisfaction call-backs/surveys. Service Desk Power Platform Developer Managed Services • Identifying areas for improvement within the service desk and More ❯

If this sounds like an environment that you believe could work for you then read on to find out more. The role: We are seeking a highly skilled and customer-focused Pre-Sales Solution Architect to join our team. This role involves working closely with the sales team and internal stakeholders to understand customer requirements, design tailored solutions … background ideally in API Management, excellent communication skills, and the ability to translate complex technical concepts into clear, compelling value propositions. Here's what you'll be responsible for: Customer Engagement & Strategy: Live and promote Tyk Values in all aspects of work. Engage with customers through meetings, workshops, and discovery sessions to gather requirements and refine solution designs. … the project team. Guide clients in understanding API concepts and how to best implement them using Tyk's solutions. Technical Expertise & Solution Design: Collaborate with sales teams to understand customer needs and business challenges. Design and architect customised solutions that meet customer requirements and align with strategic goals. Develop detailed technical proposals, including architecture diagrams, POCs, and implementation More ❯

future of our systems and services. This is a key role where you’ll lead the design and delivery of Dynamics 365 solutions — with a particular focus on the Customer Engagement (CE) module. You’ll work closely with technical teams and business stakeholders to create smart, scalable systems that support both current operations and future growth. What you More ❯

future of our systems and services. This is a key role where you’ll lead the design and delivery of Dynamics 365 solutions — with a particular focus on the Customer Engagement (CE) module. You’ll work closely with technical teams and business stakeholders to create smart, scalable systems that support both current operations and future growth. What you More ❯

Dynamics F&SCM Consultants to join our growing team. You will deliver high profile and high value Dynamics AX/365 projects and have a proven track record in customer engagement and application consultancy. You will utilise your experience and consulting skills to: Primary accountabilities Carry out pre-sales engagements; Work with customers to understand and define their … courses; Design and test customisations to the Dynamics AX/365 system; Participate in go-live stages of project; Ensure projects remain on track through daily communications with the customer and/or project manager; Participate in informal or formal design and architecting sessions with fellow consultants; Supervise and mentor consultants. About you You will demonstrate leadership qualities and More ❯

Share This position will be responsible for leading the Pre-Sales design of Enterprise on-premise, off-premise cloud, and hybrid customer solutions. This position will primarily support sales operations in the New England Region (focused in on MA and CT but open to the full NE region), coverage in other regions may be sporadically required. This position provides … solutions. Type: Full Time Location: New England Position Summary This position will be responsible for leading the Pre-Sales design of Enterprise on-premise, off-premise cloud, and hybrid customer solutions. This position will primarily support sales operations in the New England Region, but coverage in other regions may be sporadically required. This position provides on-site client consulting … such as ILM Disaster Recovery, Business Continuance, and Data Center Migrations Veeam, Commvault Aruba Security and Regulations Compliance As an Enterprise Architect, you are expected to provide an excellent customer experience in the delivery of enterprise-grade solution designs, proposals, demonstrations and proof-of-concept (POC) engagements. We expect you to work closely with other Comport delivery engineers and More ❯

off studies balancing performance, cost, time, and risk. Multi-Disciplinary Integration: Bring together specialists in antennas, RF components, signal processing, electronics, firmware, and software to deliver cohesive system solutions. Customer Engagement: Represent the technical solution to customers and stakeholders, providing briefings, technical justifications, and system roadmaps. Team Collaboration: Work closely with the Engineering Manager and Project Manager to … Proven track record of system design, trade-off analysis, and performance modelling. Experience developing early-stage concepts into technology demonstrators or operational prototypes. Excellent communication skills with experience in customer-facing roles and technical presentations. Strong collaboration skills across technical and non-technical stakeholders. Experience leading multi-disciplinary teams or acting as a technical authority. Desirable Skills Knowledge of … Engineering, Physics, Systems Engineering, or a related discipline. Chartered Engineer status (or working towards it) is desirable. Further Information Occasional travel may be required in this role to visit customer sites for demonstrations, installations, handovers or reviews . An SC level security clearance is required for this role, and candidates should already have, or be capable of obtaining UK More ❯

execute the product roadmap, lead stakeholder prioritization, and manage the product backlog. Conduct competitive analysis and market research to ensure our solutions are innovative, relevant, and commercially viable. Lead customer discovery interviews and usability testing-both externally and internally-to ensure an exceptional user experience. Partner with global teams across research, design, sales, marketing, operations, and legal throughout the … to detail and the ability to balance strategic and tactical priorities. Experience leading cross-functional teams and engaging stakeholders at all levels, across cultures and time zones. Skilled in customer engagement and discovery practices. Commercially savvy with a growth mindset and a passion for innovation. Ability to translate complex ideas into clear epics and user stories. A creative More ❯

trusted 3rd partiesthat provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of servicesIntegration and orchestration of services across AWS , Google Cloud , Celebrus More ❯

Training - Work with internal teams, key users, and external partners to enhance IT performance. What We're Looking For Experience in IT application support, ideally with Microsoft Dynamics 365 Customer Engagement. Knowledge of SAP ERP (preferred). Strong problem-solving & customer focus - You love tackling challenges and delivering top-tier solutions. Initiative & Teamwork - You can work independently while … thriving in a collaborative environment. The Successful Applicant What We're Looking For Experience in IT application support, ideally with Microsoft Dynamics 365 Customer Engagement. Knowledge of SAP ERP (preferred). Strong problem-solving & customer focus - You love tackling challenges and delivering top-tier solutions. Initiative & Teamwork - You can work independently while thriving in a collaborative environment. Qualifications More ❯

to conversion tracking, first party data uploads, API development, AMC SQL query customization, and building custom audiences. You will work closely with our Ad Tech Account Executives to accelerate customer adoption of DSP and AMC to increase their advertising ROI and drive more investment. You will help Data Analysts, Data Scientists, IT Analysts, and Developers in our customer … assess and adapt our customers' SQL skills to maximize their time and value in using our products. You'll drive technical solutions discussions, diving deep into the details with customer teams. You'll lead customer-tailored engagements, demonstrating the integrated value of AMC and DSP in combination with their AWS technology investments. You'll also act as a … leader in the ad tech community. This includes playing a lead role in educating, sharing best practices, writing white papers, and running "Working Backwards" sessions with customers. As a customer-obsessed advisor, you'll also have the chance to shape the direction of our ad tech products and services by gathering feedback from customers and collaborating with our engineering More ❯

Location: Hybrid Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have come this far because our customers … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: We are seeking a highly organised and proactive coordinator to support our Customer Engagement Managers. The ideal candidates will play a crucial role in More ❯

Our client is looking for a Client Engagement Specialist to join their team. This is a Homebased role Looking for someone with strong admin skills, customer service skills. Sales skills an advantage Confident on the phone, telesales IT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for … existing customers from T& to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company. Responsibilities (This list is not … to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement & Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms. Sales & Upselling Opportunities More ❯

Senior Engagement Manager, Enterprise Skills Transformation, EMEA Job ID: AWS EMEA SARL (UK Branch) Are you interested in joining a team focused on growing Amazon Web Services by delivering strategic skills transformation programs to enable our largest customers to achieve their transformation goals? Do you have strong program and stakeholder management skills, and the ability to collaborate across multiple … business units to deliver customer impact? If so, we encourage you to consider this role. As an Enterprise Skills Transformation Engagement Manager, your role will be at the intersection of program management, technology and change management. You will partner with senior stakeholders from our largest AWS customers to lead strategic upskilling engagements under our Enterprise Skills Transformation portfolio … of offerings. You will dive deep on the customer's business goals and enablement needs, collaborating closely with AWS Account Teams, Training & Certification colleagues, and technical specialists to build and execute upskilling programs that support our customers in achieving their business goals and transformation objectives. One EST offering is AWS Skills Guild - a consultative engagement designed to inspire More ❯

technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients. About the role The Customer Success Manager will be responsible for defining and designing the structure, metrics, and driving the processes needed to deliver exceptional customer outcomes. This individual will collaborate intensively with … the Sales and Clinical teams and across departments to optimize customer onboarding, implementation, and performance management while ensuring accountability to key performance indicators (KPIs). Though the role does not have direct supervisory authority, it will heavily influence strategy, execution, and continuous improvement initiatives. This job is remote but will require attendance in our London office one day a … Virtual Providers and Enterprise Healthcare customers, ensuring their needs are met and they meet their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption More ❯

technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients. About the role The Customer Success Manager will be responsible for defining and designing the structure, metrics, and driving the processes needed to deliver exceptional customer outcomes. This individual will collaborate intensively with … the Sales and Clinical teams and across departments to optimize customer onboarding, implementation, and performance management while ensuring accountability to key performance indicators (KPIs). Though the role does not have direct supervisory authority, it will heavily influence strategy, execution, and continuous improvement initiatives. This job is remote but will require attendance in our London office one day a … Virtual Providers and Enterprise Healthcare customers, ensuring their needs are met and they meet their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption More ❯

Customer Service & Operations Head of Customer Services, ICIS (Hybrid) Location: London, London, City of, United Kingdom Contract Type: Regular Schedule: 35 Job ID: R95902 About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view … dedicated news channel and supply and demand data. You can learn more about ICIS at the link at: . About the Role We are seeking a dynamic, strategic, and customer focused Head of Customer Service to lead and elevate our global customer-facing teams including Customer Success, Training, and Customer Support. The role is critical … to delivering a consistent, high-quality customer experience while fostering a high-performance culture that is agile, proactive, and aligned with evolving customer expectations. We're looking for a results-driven leader who combines operational expertise with strategic vision, capable of driving innovation and continuous improvement across all customer touchpoints. Responsibilities Strategic Leadership & High-Performance Team Management More ❯

creation of a broader, more inclusive category - API orchestration - that resonates with a much wider audience, including teams who've never touched GraphQL. We're looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world's largest enterprises. In this … their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale … re passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we'd love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the UK. What you'll do Serve as the primary point of contact for Enterprise customers More ❯

Senior Leader, Customer Solutions Management, AGS UKI CSM Team Job ID: AWS EMEA SARL (UK Branch) AWS is seeking a Customer Solutions Manager (CSM) Leader to help customers realize sustained business value by accelerating customers' innovation and transformation journey. The successful candidate will build and develop a team that works with our advanced cloud adoption customers to help … the AWS cloud and build modern, cloud native solutions, leveraging AWS Services including analytics, AI/ML and Kubernetes, that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of … broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners. As a leader, you and your team will earn trust across the customer's organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and More ❯

This role is positioned within the Customer Team at Legatics, specifically as part of the Customer Support and Operations function. As a key member of the team, you will play an integral role in providing exceptional support to our global customer base, ensuring smooth operations and delivering high-quality service. Legatics is an AI-first company. We … actively look for opportunities to leverage artificial intelligence across our business to improve processes, increase efficiency, and accelerate delivery - always underpinned by a customer-centric approach. A large part of this role will involve introducing and scaling AI-driven tools and workflows to enhance support and operations as we continue to grow. In this role, you will report directly … to the Head of Customer, collaborating closely with other team members to address client queries, resolve technical issues, and contribute to the continuous improvement of our support processes. Your work will be critical in maintaining the operational excellence that underpins our customer satisfaction and success. This role is made up of several key components, with Customer Support More ❯

of personalised and impactful push notifications in a retail environment. This position bridges the gap between business stakeholders and development teams, ensuring the delivery of a product that enhances customer engagement while aligning with company goals. As Product Owner you will be responsible for: Defining and communicating a clear vision for the retail push notifications programme, ensuring alignment … with overall business objectives and customer needs. Working closely with analytics, technology, and customer journey teams to gather requirements, prioritise features, and ensure seamless integration into the overall customer experience. Maintaining and prioritising a product backlog, clearly articulating user stories, features, and technical requirements to the development team. Leveraging customer insights, analytics, and feedback to refine … value. Collaborating with development teams to ensure high-quality implementation, testing, and iteration of features, adhering to agile methodologies. Staying updated on advancements in retail technology, mobile communications, and customer engagement strategies to continuously improve the programme. What we require from the Product Owner: Proven experience as a Product Owner or similar role, ideally within retail, E-commerce More ❯

Product Owner - Salesforce/CRM/Customer Management Bristol or London - 3 days a week onsite up to £67k + 15% Bonus + 28 days holiday + Private Medical + 15% pension Are you passionate about delivering exceptional customer journeys through intelligent, personalised communication? We're looking for a Product Owner - CRM/Customer Management to join … a dynamic team to help shape smarter customer experiences and to lead the evolution of the company's CRM capabilities and customer communication tools. About the Role In this pivotal role, you'll bridge the gap between stakeholders and development teams to deliver impactful CRM and customer communication solutions. From push notifications and in-app messaging to … email and SMS, you'll champion the tools and strategies that enable meaningful, data-driven customer interactions. As a Product Owner, you'll define, prioritise and manage the product backlog, ensuring each user story supports both customer needs and business goals. You'll work cross-functionally, aligning closely with Engineering, Data, UX/UI, Scrum Masters, and Product More ❯

Product Owner - Salesforce/CRM/Customer Management Bristol or London - 3 days a week onsite up to 67k + 15% Bonus + 28 days holiday + Private Medical + 15% pension Are you passionate about delivering exceptional customer journeys through intelligent, personalised communication? We're looking for a Product Owner - CRM/Customer Management to join … a dynamic team to help shape smarter customer experiences and to lead the evolution of the company's CRM capabilities and customer communication tools. About the Role In this pivotal role, you'll bridge the gap between stakeholders and development teams to deliver impactful CRM and customer communication solutions. From push notifications and in-app messaging to … email and SMS, you'll champion the tools and strategies that enable meaningful, data-driven customer interactions. As a Product Owner, you'll define, prioritise and manage the product backlog, ensuring each user story supports both customer needs and business goals. You'll work cross-functionally, aligning closely with Engineering, Data, UX/UI, Scrum Masters, and Product More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Sales and Service Manager. In this role you will drive Wholesale revenues in CIIM primarily via the company's MVNO, Broadband, Ethernet & IP sales to both Domestic and International Carriers. Reporting … Annual Targets, identify and target new Wholesale customers and markets and develop a lead generation strategy and routes to market Collaborate with internal stake holders to meet and exceed customer needs Responsible for all aspects of Account and Service Management for your allocated customers Expand and add value to the business by leveraging the company's recent investments, to … deliver services up the value chain in their Markets Prepare and run business and operating reviews from time to time Create comprehensive new customer engagement and development plans Provide clear, concise and accurate customer information ensuring timely delivery of orders and communications Communicate service delivery/customer service issues back to the relevant teams to enable More ❯