251 to 275 of 864 Customer Engagement Jobs in the UK

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed … customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email … As a Software Engineer you will be working in one of our scrum teams, building new functionality, as well as scaling our platform to deal with our ever increasing customer and data volumes. You'll work alongside Product Managers, QA Engineers, and many other talented people. We ship regularly, with automated deployments at the click of a button, and More ❯

and completing configuration for our existing customers when requested. The role includes managing customers for up to six months onboarding them into Fourth, payroll and pension processing, delivering excellent customer service and daily problem solving. You will be a highly confident and motivated individual with prior experience in Fourth Solutions. This individual will work with our Sales, Project Management … Professional Services, Solution Consultants and Customer Success teams in every stage of the customer life cycle to provide new and existing customers with a quality implementation. You will work closely with Fourth's prospects and customers understanding their business, payroll and pension implementation to meet their requirements to enable the delivery of their payroll and pension that works … well for each customer creating value and maximising growth opportunities. You will develop a deep understanding of the implementation service and the ability to transform our customers' requirements as well as consulting on best practice within payroll and pension.You will build great relationships and act as an ambassador for the company and our products. The role Payroll & Pension Implementation More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team: The team drives customer engagement at executive levels, working closely with our clients to establish long term relationships with key stakeholders. About the Role: As an Engagement Manager, you'll work on an ongoing basis with our clients to … of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities: Showing a good understanding of fraud and risk management, relating it to products More ❯

Partners-to design, validate, and present cohesive solutions. Serve as a thought leader on industry trends and supply chain innovation, bringing external market perspective to internal solution development and customer discussions. Build, configure, and deliver impactful demonstrations of Blue Yonder's SaaS platform, showcasing how we help clients solve problems across the full retail value chain. Act as a … customer advocate internally-sharing field insights to help shape product direction and go-to-market strategy. Translate complex retail challenges into achievable transformation roadmaps through solution recommendations and technical proof points. Support customer engagement from initial discovery to final presentation, influencing C-level decision-makers through clear articulation of Blue Yonder's differentiated value. What We're … audiences, including executives Strong analytical thinking, communication, and storytelling skills; able to synthesize and articulate value clearly Proficiency in SaaS platforms and ability to configure or tailor solutions in customer-facing environments Comfortable in a fast-paced, collaborative, and entrepreneurial environment Willingness to travel up to 50% Personal Traits That Thrive in This Role Bold, curious, and confident in More ❯

regional e-commerce platforms. Manage product listings, pricing, and inventory to meet the needs of global markets. Apply SEO best practices to improve visibility and conversion rates. Digital Marketing & Customer Engagement Conduct market research and outreach to build strong customer relationships. Support digital marketing campaigns that drive traffic and boost sales. Enhance the user experience through journey … mapping, usability testing, and optimisation. Collaborate with customer service to analyse feedback and enhance satisfaction and retention. Streamline the customer journey from lead generation through to post-purchase follow-up. Sales & Performance Tracking Implement growth strategies to attract new customers and expand market reach. Use data insights and reporting tools to monitor performance and drive improvements. Support product More ❯

written communication skills, with the ability to convey complex concepts to diverse audiences. Analytical Thinking: Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Customer Focus: Demonstrated ability to understand customer needs and translate them into actionable product requirements. Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities … you be doing in this role? Data Management: Lead the collection, processing, and analysis of patent data, ensuring accuracy and completeness, as well as alignment with business goals and customer needs. Stakeholder Collaboration: Work closely with cross-functional teams, including software developers, data scientists, legal experts, and business stakeholders, to define requirements and deliver high-quality solutions. Market Analysis … research and competitive analysis to identify trends, opportunities, and threats in the patent data landscape. Roadmap Development: Create and maintain a detailed roadmap, prioritizing features and enhancements based on customer feedback, market demands, and strategic objectives. IP Expertise: Provide subject matter expertise on patents and IP, guiding the team in developing innovative solutions that address the needs of IP More ❯

strategy and performance across our online Bingo offerings. You will report to the Head of Product and work closely with cross-functional teams including commercial, operations, marketing, technology, and customer insights to shape and deliver a best-in-class Bingo experience. You will be responsible for identifying customer needs within the Bingo space, driving product discovery and innovation … proposition in a fast-evolving digital landscape. Main Accountabilities & Responsibilities: Understand and align with Rank Interactive's business objectives to develop and execute a Bingo product strategy that meets customer needs and delivers commercial results Represent the voice of Bingo customers in all stages of product discovery using data insights, player feedback, and market research Drive a data-led … approach to product innovation and prioritisation, with strong focus on player engagement, monetisation and retention within the Bingo ecosystem Develop and own the Bingo product roadmap, clearly articulating priorities that drive revenue growth, customer engagement, and operational efficiency Collaborate with internal and external stakeholders, including third-party Bingo providers, to assess product performance, identify areas for improvement More ❯

strategy and performance across our online Bingo offerings. You will report to the Head of Product and work closely with cross-functional teams including commercial, operations, marketing, technology, and customer insights to shape and deliver a best-in-class Bingo experience. You will be responsible for identifying customer needs within the Bingo space, driving product discovery and innovation … proposition in a fast-evolving digital landscape. Main Accountabilities & Responsibilities: Understand and align with Rank Interactive's business objectives to develop and execute a Bingo product strategy that meets customer needs and delivers commercial results Represent the voice of Bingo customers in all stages of product discovery using data insights, player feedback, and market research Drive a data-led … approach to product innovation and prioritisation, with strong focus on player engagement, monetisation and retention within the Bingo ecosystem Develop and own the Bingo product roadmap, clearly articulating priorities that drive revenue growth, customer engagement, and operational efficiency Collaborate with internal and external stakeholders, including third-party Bingo providers, to assess product performance, identify areas for improvement More ❯

squads to deliver innovative solutions. Research: Conduct thorough research to stay updated on the latest trends and developments to enable product teams and also provide inputs for Industry and Customer engagements. Process Improvement: Identify potential areas for airline process improvement and suggest innovative solutions. Product documentation and presentations: Assist in the development, review, and presentation of product documentation. Conduct … webinars and workshops on specific expertise areas. Customer Support: Collaborate with teams to address customer needs and issues effectively. Industry and customer engagement: Actively participate in industry events, forums and customer engagements. Experience and Skills: 15 to 20 years of domain experience in airline processes related to offer, order, settle and delivery domains. Experience in More ❯

CRM Implementation & Customer Data Lead £45,000–£60,000 12 month fixed-term contract Ipswich (Hybrid - 3 days on-site)REED Technology are partnered with an organisation that are embarking on a major transformation to centralise customer data and power its future membership strategy. As part of this exciting programme, they’re looking for a CRM Implementation & Customer Data Lead to oversee the rollout of a new customer data platform — and embed the foundations for long-term, insight-driven engagement.This is a hybrid role that blends CRM system delivery, marketing technology expertise, and data strategy. You’ll lead the implementation, working across internal teams and external partners to ensure data, platforms and people are aligned — all … while staying agnostic about specific CRM tools or providers, focusing instead on building the right solution for the organisation’s needs. Key Responsibilities • Lead the implementation of a new customer data platform (CDP), ensuring integration with marketing, digital and analytics systems• Act as the primary link between internal stakeholders and external CRM/MarTech partners• Manage the mapping and More ❯

the last three years, we have been the #1 seller of wholesale payment systems worldwide. At Volante, we are all about revolutionizing the world of Payments. Role Overview: The Engagement Manager serves as a critical bridge between Volante and our customers, focusing specifically on payment solutions . This role combines deep expertise in the payments industry with exceptional customer engagement, business analysis, and project oversight skills. The ideal candidate will ensure customer success by understanding their unique needs, driving the successful implementation and adoption of our products and services. Key Responsibilities: Client Relationship Management: Build and nurture strong, long-term relationships with key clients, acting as their primary point of contact for all project-related matters. … and Engineering teams to ensure client requirements are accurately understood and prioritized within the product roadmap. Project and Delivery Oversight: Support the full lifecycle of solution implementations, from initial engagement and scoping through successful delivery and post-launch support. Facilitate communication and collaboration between clients, internal product teams, engineering, sales, and support functions. Drive the resolution of delivery challenges More ❯

the last three years, we have been the #1 seller of wholesale payment systems worldwide. At Volante, we are all about revolutionizing the world of Payments. Role Overview: The Engagement Manager serves as a critical bridge between Volante and our customers, focusing specifically on payment solutions . This role combines deep expertise in the payments industry with exceptional customer engagement, business analysis, and project oversight skills. The ideal candidate will ensure customer success by understanding their unique needs, driving the successful implementation and adoption of our products and services. Key Responsibilities: Client Relationship Management: Build and nurture strong, long-term relationships with key clients, acting as their primary point of contact for all project-related matters. … and Engineering teams to ensure client requirements are accurately understood and prioritized within the product roadmap. Project and Delivery Oversight: Support the full lifecycle of solution implementations, from initial engagement and scoping through successful delivery and post-launch support. Facilitate communication and collaboration between clients, internal product teams, engineering, sales, and support functions. Drive the resolution of delivery challenges More ❯

Client Partner Department: 101 Customer Success Employment Type: Full Time Location: Remote, United Kingdom Description A Client Partner serves as a strategic link between EIS and our customers, to strengthen and expand the relationships between the company and its clients, ensuring clients derive maximum value from the company's Products (Offerings and Services), and results in enhanced customer satisfaction, retention, and growth. The Client Partner is accountable for KPIs based on: Annual Recurring Revenue (ARR) Growth. Gross Margins for Product and Service offerings. Customer Satisfaction and commitment to further invest in additional products and services. The Client Partner is assigned to new sales pursuits, to a portfolio of active customers and is responsible for driving successful … lasting client relationships. Understand the client's business objectives and challenges. Service as the primary point of contact for the client's Executives, acting as a liaison between the customer and the EIS's internal management. Maintaining strong relationships with the client's System Integration and Advisory partners. Accountability for the revenue and financial performance forecast for the expanding More ❯

and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an "expert" product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits … from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. The Application Specialist must be available to visit customer sites and … with the possibility of spending up to 5 days away from home each week. The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement. Skills and Experience Advantagous experience of using TrakCare Excellent More ❯

Data-Driven Decision Making: Design and deliver structured analytics to support a test-and-learn framework. Analyse results, identify trends, and provide actionable insights to refine propositions, pricing, and customer engagement strategies. Build and Maintain Business Models: Develop robust financial and operational models to simulate scenarios and assess commercial viability. Performance Tracking & Reporting: Create and manage dashboards and … KPI tracking tools to monitor key metrics such as customer demand, utilisation, conversion, and financial performance. Collaborate Across Teams: Work closely with colleagues in Operations, Marketing, Finance, and Technology to validate assumptions, share insights, and align on strategic priorities. Support Strategic Recommendations: Provide data-driven insights to inform investment decisions and long-term planning. What do I need? Strong More ❯

are our high-value customers with significant revenue potential, market influence, or alignment with our product vision. The Senior Solutions Engineer will provide tailored solutions and technical executive-level engagement to drive long-term growth and partnership The Senior Solutions Engineer must be comfortable building rapport with technical champions, augmenting the account team and serving as a trusted advisor. … solutions, providing technical guidance and support to strategic accounts. Solution Development: Design, develop, and implement customized solutions that align with customers' desired business outcomes and demonstrate quantifiable, measurable value. Customer Engagement: Collaborate with sales teams to understand customer requirements and operational pain, deliver compelling presentations, and demonstrate the value of Splunk solutions. Account Management: Build and maintain … strong relationships with our technical champions, ensuring their long-term success and satisfaction. Problem Solving: Identify and resolve technical issues, ensuring customer satisfaction and successful deployment of Splunk products. Training and Support: Conduct training sessions and workshops for customers, enabling them to maximize the use of Splunk solutions. Event Participation: Demonstrate Splunk products and services to customers on-site More ❯

global service proposition in a high-tech sector Global Aftersales Manager Location: Hessle Salary: £50,000 – £65,000 + Bonus + BenefitsLead our clients global service operation that puts customer care, technical precision and growth at the heart of its mission.We’re supporting a globally respected high-tech manufacturer in their search for an Global Aftersales Manager to lead … their technical support and customer service function across their customer base. This is an incredible opportunity for you to join a thriving operation and drive high service standards, engage with and support a global customer base, and coach a capable team of engineers and technicians. The Role As Global Aftersales Manager, you’ll oversee the delivery of … technical support and service works for clients across the UK and worldwide. You’ll act as the key interface between the business and its international customer base, ensuring fast, consistent, and commercially sound support and high standards of communication are maintained. As Global Aftersales Manager, our role will span: Managing a UK-based service team alongside coordination of global More ❯

in line with UK Go-to-Market (GTM) Strategies. The role will primarily be focused on supporting activity within the Pre-sales and bidding space. Through pragmatic, effective and customer focused presales, the role holder will contribute to targeted growth across our GTM. Working as part of the Netcompany GTM team the Data & AI Pre-sales Lead will support … all aspects of presales customer engagement, including exploratory meetings, workshops, bids, and overall account strategy discussions. They will be able to demonstrate and document all aspects of Netcompany focused solutions and so requires a broad technical understanding across Data & AI, Cloud, Solution Architecture, Data Engineering/Science/Governance and DevOps or DataOps, leveraging our capabilities and expertise … of Netcompany and supports lead generation, working with colleagues in Products & Marketing, and external lead gen agencies as appropriate Identify & propose new/refined Netcompany propositions based on market & customer needs analysis Provide feedback internally on customer needs and requirements Maintain an overall understanding of the technical and commercial developments within the markets in which Netcompany operate Maintain More ❯

for smart outdoor technology, data analysis, and hands-on product testing. Working closely with the Product Manager and across the business, you will assist in optimizing product performance, gathering customer insights, and ensuring our robot mowers deliver an exceptional user experience. This role is perfect for someone who enjoys problem-solving, experimentation, and working with cutting-edge technology. Key … interface usability. Testing & Troubleshooting: Conduct field tests, collate user feedback, analyze performance data, and report findings to improve product functionality and user interaction. Market Research: Help gather insights on customer needs, competitor products, UI/UX trends and industry development. Data Analysis: Review usage statistics, failure reports, and customer feedback to identify improvement opportunities. Cross-functional Collaboration: Work … with engineering, marketing, and sales teams to support product initiatives. Dealer & Customer Engagement: Assist in training sessions, product demonstrations, and gathering user feedback. Documentation: Help prepare technical guides, product specifications, and training materials. Requirements Degree in Engineering (Mechanical, Electrical, Robotics, or related field). Strong interest in robotics, IoT, or outdoor power equipment. Analytical mindset – comfortable working with More ❯

Our client are a fast growth business. They are now looking for a CRM Executive to join the team Job Description: Primary focus on customer email, SMS and push campaigns including newsletter, promotional activity and referral. Campaign ownership from start to nish including planning, delivery and analysis. Responsible for the whole email creation process, including some basic image and … and delivery best practices, responsible for accurately collating and articulating design briefs to creative colleagues. Own campaign QA testing (content and technical) as well as managing deployment via the Customer Engagement Platform. Manage customer segment and selection process from de ning targeting approach to writing data selection briefs through to delivery of campaigns. Report on segment volumes More ❯

Director to join a maritime organisation, focusing on business growth across the global maritime and naval markets. This key role involves shaping and driving business development strategy, managing critical customer relationships (including MOD, NCHQ, DE&S/SDA/DNO), and leading successful campaign captures and bid efforts for complex maritime systems. Key Responsibilities for the Business Development Director … Business Growth Leadership: Lead the identification, qualification, and pursuit of maritime opportunities, ensuring alignment with company objectives for order intake, revenue, and profitability. Customer & Stakeholder Management: Maintain and enhance strategic relationships with key stakeholders across the defence maritime community, including Royal Navy, government agencies, and prime contractors. Intelligence & Capture Planning: Gather and analyse market intelligence within the CRM and … develop actionable business development (BD) and capture plans that address market and customer needs. Strategic Direction: Provide customer-focused insights to the Senior Director of Business Development, CTO, and Director of Technical Proposal Strategy to inform future technology and product development in the maritime domain. Bid & Capture Process: Collaborate with bid teams to influence bid/no-bid More ❯

countries such as AMD, National Grid, LG and DHL. You will play a central role in ensuring our customers achieve success from the outset through collaboration with the customer throughout the onboarding process. Working closely with the Customer Success Manager, you will onboard and implement our legal AI technology to support seamless integration into our customer's … as part of a team Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly to a diverse audience Self-driven, proactive, and passionate about enhancing customer experiences. Detail-oriented, with strong problem-solving skills. A creative thinker capable of developing innovative strategies for customer engagement Comfortable with learning and utilizing new software and More ❯

providing outsourced printing and mailing services, our client has evolved to focus on digital and software solutions. Today, it offers the most complete and integrated suite of cloud-based customer experience management solutions available on the market. The portfolio includes billing and payments, alerts and preference management, mobile apps, and utility mapping solutions. Our client provides performance-driven value … to validate product strategy Lead and supervise all events including trade show activities and annual client events. Oversee/complete competitive analysis against key criteria. Identify, analyze and distill customer requirements into a prioritized set suitable to achieve the business goals of the company. Maintain close oversight of market analyses to develop and provide market requirements in response to … customer needs, and market opportunities Understand the thorough business case for proposed products and initiatives, including cost/benefit estimates, market trends, competitive analysis, risk analysis, industry best practices and product development timelines. Establish selection criteria for product opportunities. Collaborate with the product development teams to ensure consistent execution of product plans that result in product delivery on time More ❯

Contribute to the evolution of delivery models, including the shift toward a diamond workforce model focused on expert-led, repeatable offerings. Cross-Functional Collaboration: Partner with Sales, Product, and Customer Success teams to support solution design, pre-sales, and post-sales service delivery in the region. Strategic Initiatives and Organizational Impact Regional Consistency & Best Practices: Promote consistency in delivery … practices across the region, leveraging global frameworks and accelerators. Contribute to the evolution of delivery models and methodologies. Customer Engagement: Maintain senior-level engagement with key clients through delivery sponsorship roles. Support Customer and Partner Success Managers in executing success plans. Knowledge Sharing & Innovation: Drive initiatives to improve knowledge sharing, reduce project risk, and enhance credibility … regional consulting delivery teams. Strong financial acumen with experience managing P&L and forecasting. Deep understanding of consulting delivery metrics and operational excellence. Experience of enterprise software implementation and customer success. Excellent leadership, communication, and cross-functional collaboration skills. Ability to engage with C-level stakeholders and drive strategic initiatives. Experience in hiring, training, and developing global teams. Knowledge More ❯