276 to 300 of 773 Customer Engagement Jobs in the UK

CRM Implementation & Customer Data Lead £45,000-£60,000 12 month fixed-term contract Ipswich (Hybrid - 3 days on-site) REED Technology are partnered with an organisation that are embarking on a major transformation to centralise customer data and power its future membership strategy. As part of this exciting programme, they're looking for a CRM Implementation & Customer Data Lead to oversee the rollout of a new customer data platform - and embed the foundations for long-term, insight-driven engagement. This is a hybrid role that blends CRM system delivery, marketing technology expertise, and data strategy. You'll lead the implementation, working across internal teams and external partners to ensure data, platforms and people are aligned … while staying agnostic about specific CRM tools or providers, focusing instead on building the right solution for the organisation's needs. Key Responsibilities * Lead the implementation of a new customer data platform (CDP), ensuring integration with marketing, digital and analytics systems * Act as the primary link between internal stakeholders and external CRM/MarTech partners * Manage the mapping and More ❯

optimize settlement processes and drive operational efficiency. Drive R&D efforts to plan and execute on these efficiency gains. Design roadmaps and strategies that deliver iterative value to our customer base, ensuring high levels of customer engagement throughout each change programme. Cultivate strategic relationships with key industry players, including SWIFT, CLS, and other critical financial market infrastructure … providers. Drive engagement with new payment infrastructure providers such as Partior, Fnality, DTCC, Euroclear, Fragmos, HQLAx Qualifications & Experience 10+ years of progressive experience in the payments and settlement domain, with a proven history of leading successful digitalization initiatives. Extensive knowledge of payment and settlement processes, encompassing operational, regulatory, and technological complexities. Hands-on experience with emerging real-time settlement More ❯

creation of a broader, more inclusive category - API orchestration - that resonates with a much wider audience, including teams who've never touched GraphQL. We're looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world's largest enterprises. In this … their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale … re passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we'd love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the UK. What you'll do Serve as the primary point of contact for Enterprise customers More ❯

Operations Customer Service Administrator £25,000 - £28,000 per annum Reading Permanent, Full-Time or Part-Time (Part-time needs to be 5 days) We are looking for an Operations Customer Service Administrator to provide customer service and coordination to all our AV Service Contracts and Projects, to follow SLA and maintain high levels of support and … operate a thriving Ecommerce store , which you will be managing as part of this role. The Role The role focuses around ensuring seamless technical support services and maintaining strong customer relationships with Service Contracts and Projects. The candidate is responsible for managing service callouts, coordinating technical visits, purchasing and administration on projects alongside the Project Manager (PM). The … ensuring proper sign-off procedures. Coordinate with customers to manage and ensure smooth execution of service visits. Ensure Engineers have all necessary resources and support for on-site visits. Customer Engagement: Conduct quality check phone calls with customers post-service visit to ensure satisfaction and address any concerns. Keep the service email inbox updated and respond to inquiries More ❯

Operations Customer Service Administrator £25,000 - £28,000 per annum Reading Permanent, Full-Time or Part-Time (Part-time needs to be 5 days) Our client is looking for an Operations Customer Service Administrator to provide customer service and coordination to all their AV Service Contracts and Projects, to follow SLA and maintain high levels of support … operate a thriving Ecommerce store , which you will be managing as part of this role. The Role The role focuses around ensuring seamless technical support services and maintaining strong customer relationships with Service Contracts and Projects. The candidate is responsible for managing service callouts, coordinating technical visits, purchasing and administration on projects alongside the Project Manager (PM). The … ensuring proper sign-off procedures. Coordinate with customers to manage and ensure smooth execution of service visits. Ensure Engineers have all necessary resources and support for on-site visits. Customer Engagement: Conduct quality check phone calls with customers post-service visit to ensure satisfaction and address any concerns. Keep the service email inbox updated and respond to inquiries More ❯

ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more … effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with … resources and materials to facilitate the expansion of our processes across various industries and regions. We are seeking a highly skilled and experienced Principal/Enterprise IT Project Manager (Customer Engagement) to join our SaaS Professional Services Team . The ideal candidate will have a proven track record of successfully managing complex enterprise-level projects within the SaaS More ❯

ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more … effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with … resources and materials to facilitate the expansion of our processes across various industries and regions. We are seeking a highly skilled and experienced Principal/Enterprise IT Project Manager (Customer Engagement) to join our SaaS Professional Services Team . The ideal candidate will have a proven track record of successfully managing complex enterprise-level projects within the SaaS More ❯

Technical Delivery Manager – SaaS/Software Development SDLC, Software Development, Software Delivery, Customer Facing, ADO, Azure DevOps, Jira, MS Project, Scrum, Kanban, Prince2, £80,000 per annum £5,450 Car Allowance Remote Working Technical Delivery - Planning Working with customer facing Project Management and Solution Architecture, Product Management, Technical Architecture & Infrastructure, analyse customer/investment change programmes to … technology deliverables, milestones, and required activities and tasks. Build the operational delivery (development) plan, encompassing the entire delivery lifecycle (requirements, architecture, design, develop, test & deploy), for one or more customer/internal investment change programmes. Ensure that the technical deliverables include the standard artefacts for an effective change, including (but not limited to): Requirements (inc. tracking & change) Architecture (solution … product & technology) Product roadmap (programme to feature and release alignment) Development backlog Quality strategy, plans and success criteria Environment & release strategy and plan Customer engagement model for technical delivery (inc. UAT and transition) Transition process (from change to BAU/Operations) Establish work plan and staffing for technical deliverables, activities, iterations or phases, ensuring that teams within the More ❯

and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer Success, Identity Overview Mastercard Identity is seeking an experienced Director of Customer Success (CS) to successfully lead the Identity CS function for our Europe & EEMEA regions, focusing on … our Identity Network products. The Director of Customer Success will manage our key customer relationships in the regions, relating to realising, retaining and growing our revenues and footprint with those customers, serving as an escalation point for internal and external stakeholders, a key conduit for regional market feedback, and to generally oversee Identity Customer Success strategy for … Identity network products and operations for the region. This role reports to the VP, Identity Customer Success, Europe, EEMEA & AP. Responsibilities • Lead all activities relating to retention and growth, expansions, optimization efforts, demonstration of value/ROI, customer advocacy etc. • Identify cross-sell & cross-tell opportunities for customers with the goals of driving customer value and enhanced More ❯

to deliver powerful AI solutions that reimagine how people interact with the products and services they rely on. Whether it's voice-enabling vehicles, streamlining patient journeys, or enhancing customer service, our multilingual, omnichannel AI technology touches the lives of hundreds of millions of people around the world. As the Enterprise Sales Director, you will be instrumental in driving … innovation, and business value. Implement strategies to grow presence within enterprise clients, leveraging successful initial engagements to drive broader adoption of solutions. Partner with Product, Marketing, Engineering, Finance, and Customer Success teams to create and refine go-to-market strategies that address customer needs and market trends. Build and manage a robust 12-month pipeline of qualified opportunities … ability to sell complex SaaS solutions to large enterprise clients, including a strong track record of exceeding revenue targets. You have strategic and consultative sales approach, adept at identifying customer pain points and delivering impactful solutions. You have familiarity with industry-specific software platforms, such as customer engagement tools, analytics platforms, and cloud-based solutions. You have More ❯

to deliver powerful AI solutions that reimagine how people interact with the products and services they rely on. Whether it's voice-enabling vehicles, streamlining patient journeys, or enhancing customer service, our multilingual, omnichannel AI technology touches the lives of hundreds of millions of people around the world. As the Enterprise Sales Director, you will be instrumental in driving … innovation, and business value. Implement strategies to grow presence within enterprise clients, leveraging successful initial engagements to drive broader adoption of solutions. Partner with Product, Marketing, Engineering, Finance, and Customer Success teams to create and refine go-to-market strategies that address customer needs and market trends. Build and manage a robust 12-month pipeline of qualified opportunities … ability to sell complex SaaS solutions to large enterprise clients, including a strong track record of exceeding revenue targets. You have strategic and consultative sales approach, adept at identifying customer pain points and delivering impactful solutions. You have familiarity with industry-specific software platforms, such as customer engagement tools, analytics platforms, and cloud-based solutions. You have More ❯

Executive based in London, UK. This role is ideal for someone looking to grow their sales career in a dynamic SaaS environment by supporting the sales process within existing customer accounts. You'll partner closely with our EMEA sales team to drive upsell and cross-sell revenue from Riskonnect's existing Integrated Risk Management (IRM) customers. You'll contribute … across the sales cycle-from account research and outreach to presentation prep, customer engagement, and transactional closes. This is a great opportunity to gain direct experience working with senior sales leaders, contributing to revenue growth, and deepening your knowledge of the enterprise software sales process. Primary Responsibilities Support Account Executives by preparing for customer calls, presentations, and … follow-ups Develop and grow a portfolio of customer accounts Conduct thorough account research to uncover upsell and cross-sell opportunities Craft and tailor compelling sales presentations and value-driven messaging Initiate outbound emails and calls to re-engage existing customers Manage and close smaller, transactional upsell deals independently Track customer cases and activity in CRM systems for More ❯

D365 CE Solutions Architect - Remote - UK-Wide We are seeking an experienced Dynamics 365 Customer Engagement (CE) Solutions Architect to lead the design and implementation of enterprise-grade CRM solutions. This is a fully remote position open to candidates based anywhere in the UK. The ideal candidate will have a deep understanding of D365 CE modules, Power Platform … strategies with other systems using Azure services, APIs, and Microsoft Dataverse. Skills and Qualifications Proven experience architecting and delivering D365 CE/CRM solutions across multiple modules (e.g., Sales, Customer Service, Field Service). Strong knowledge of Power Platform, including Power Apps, Power Automate, and Power BI. Experience with Azure integration services, custom connectors, and API-based architectures. Microsoft More ❯

Games Industry Specialist Business Development Leader, AWS Job ID: Amazon Web Services Korea LLC Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the Games industry background, business savvy, technical acumen, and sales skills necessary to help position AWS as the cloud provider of choice for our games customers … As the AWS Industry Specialist BD Leader, Games, you will own, develop, and implement technical go-to-market plans and sales plays for new or existing services, and drive customer and partner engagements by participating in AWS field enablement activities for our games customers and partners. You will also identify gaps in AWS products or feature sets based on … customer insights and partner with internal service and solutions teams to win strategic customer workloads and drive business revenue. The ideal candidate will possess a business background that enables them to interact effectively at the CxO/VP/Studio Director level and with product teams. They will also have a strong technical understanding that allows them to More ❯

automation, support automation delivery, testing and release in Azure DevOps and provision environments in low-code tools. Key responsibilities: Gathering requirements, gap analysis, root cause analysis and process definition Customer engagement, requirements capture and "as-is" and "to-be" processes Obtain a deep understanding of products and services to translate complex requirements for business and Aztec group alike More ❯

sector, currently implementing Microsoft Dynamics across its operations. This is a key hire for someone with a solid background in supporting CRM systems, who understands their value in driving customer engagement and operational efficiency. The role sits within the Business Systems team and will focus on supporting the Dynamics platform, engaging with stakeholders across Sales, Marketing and Customer … occasionally to regional offices to support end-users on site Experience and skills required: Previous experience supporting CRM platforms (Dynamics or similar) An understanding of how CRM systems support customer-facing and sales functions Confident working with both technical and non-technical stakeholders Comfortable taking ownership of support activity and liaising with third parties Strong communication and organisational skills More ❯

Benefits About the Role We are seeking a visionary and results-driven Head of AI Marketing to lead the integration of artificial intelligence across our marketing strategy, operations, and customer engagement initiatives. This is a high-impact leadership role responsible for transforming how we use data, automation, and generative AI to drive growth, personalization, and efficiency. Based in … and execute AI-powered marketing programs that deliver measurable business outcomes. Key Responsibilities Strategic Leadership Define and lead the company’s AI marketing strategy, aligning with business goals and customer needs. Champion the adoption of AI tools and platforms across the marketing function. Identify emerging AI trends and technologies to keep the business at the forefront of innovation. AI … Driven Campaigns & Automation Oversee the development of AI-powered campaigns, including predictive targeting, dynamic content, and automated workflows. Implement machine learning models for customer segmentation, lead scoring, and churn prediction. Drive personalization at scale using generative AI for content, email, and digital experiences. Team & Collaboration Build and manage a high-performing AI marketing team, including specialists in automation, analytics More ❯

Responsibilities You will be the primary technical point of contact for potential customers during the sales process, driving technical wins for data security opportunities. Customer Engagement: Act as a trusted advisor to customers, helping them secure sensitive data and meet compliance requirements. Solution Architecture: Design data security solutions using Microsoft Purview, including data classification, sensitivity labeling, encryption policies … insider risk management, and data loss prevention (DLP). Technical Leadership: Lead proof-of-concepts and architecture reviews. Collaboration: Work closely with sales, engineering, and product teams to align customer needs with Microsoft's security roadmap. Continuous Learning: Stay updated on security trends, threats, and Microsoft technologies. Technical Expertise: Maintain deep understanding of Microsoft security architectures, solutions, and technologies. … Opportunity Management: Coordinate weekly with sales teams to understand and prioritize opportunities, address blockers, and ensure technical wins. Customer Interaction: Engage proactively with customers, building credibility as a trusted advisor for Microsoft Security. Security Strategy Development: Develop recommendations to improve clients' security posture and tailor Microsoft messaging. Presentations and Demonstrations: Lead technical presentations, workshops, architecture design sessions, and proof More ❯

the heart of London. We're looking for a Junior Data Scientist eager to apply their analytical and modelling skills to support data-driven decisions that improve performance, enhance customer engagement, and increase profitability across the retail value chain. 🔍 Your Responsibilities: Analyse consumer and sales data: Work with large, complex datasets to uncover insights on shopper behaviour, purchasing … trends, and retail performance. Support predictive modelling: Collaborate on machine learning models to forecast demand, optimise inventory, and personalise the customer journey. Develop retail data solutions: Build algorithms and tools that drive smarter pricing, promotion, and merchandising strategies. Cross-functional collaboration: Work closely with marketing, merchandising, and product teams to align data science initiatives with business goals. Data storytelling … data and share insights clearly with both technical and commercial teams. 🌟 It’s a Bonus If You Have: Experience working with retail, e-commerce, or consumer data Knowledge of customer segmentation, churn analysis, or product recommendation engines A passion for retail trends and consumer psychology A curious mindset and eagerness to learn in a fast-paced environment 🎁 What’s More ❯

world of Information Technology & Telecommunications? Our client is on the lookout for a dedicated and enthusiastic Service Desk Analyst to join their growing team! If you're passionate about customer service and thrive in a fast-paced environment, this is the opportunity for you! Why Join Us? Be Part of Something Big : As our client expands, you'll play … a crucial role in delivering exceptional service that reflects the company's values. Supportive Culture : Work with hard-working and customer-focused individuals who are committed to excellence. Perks Galore : Enjoy wellbeing support, employee discounts, and a friendly, professional atmosphere that values your contributions. Key Responsibilities: Create Positive Experiences : Present a professional image of the company, ensuring customers enjoy … a seamless journey. Clear Communication : Be transparent in all interactions, helping customers understand their situations. Policy Adherence : Follow all policies and procedures to ensure compliant and effective outcomes. Enhance Customer Experience : Challenge existing processes to improve service quality continually. Vulnerable Customer Support : Manage sensitive incidents with empathy and appropriate action. Complaint Resolution : Identify, record, and resolve complaints promptly More ❯

creation of a broader, more inclusive category - API orchestration - that resonates with a much wider audience, including teams who've never touched GraphQL. We're looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world's largest enterprises. In this … their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale … re passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we'd love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the UK. What you'll do Serve as the primary point of contact for Enterprise customers More ❯

Marketing, and Learning & Development to build and execute strategies for ecosystem growth. Part of our Global Business Solutions Group, Inbound Sales is a multi-channel organization focused on building customer confidence through Small Business expertise. Our Group Sales Managers should have excellent people development skills, think analytically, and balance short and long-term outcomes while effectively communicating to influence … strategy. Inside Sales is responsible for acquiring new users and increasing existing customer engagement within the Intuit ecosystem. We operate in a hybrid model in Victoria and London, with teams coming into the office 3 days a week. Responsibilities Create a team culture that fosters learning, innovation, and excellence. Be accountable for sales and unit targets, analyze performance … with internal and external partners to build revenue plans, staffing, and sales processes. Prepare presentations, share results, and lead discussions with leadership and supporting teams. Develop strategies to improve customer experience, conversion rates, and sales efficiencies. Identify new opportunities through customer insights, research, and industry trends, providing data-backed recommendations. Hire and develop top talent, fostering a collaborative More ❯

Duration: Initial 12 months Overview: Were looking for a strategic and hands-on Director of Enterprise Applications to oversee the vision, strategy, and continuous improvement of our marketing and customer engagement platforms. This role is responsible for leading a team managing both COTS and SaaS solutions (including Salesforce, Marketo, Xactly, NetSuite, and Workday) while collaborating cross-functionally to … ensure our enterprise tech stack supports business growth and customer experience. Key Responsibilities: Own and evolve the enterprise applications roadmap (CRM, ERP, CX) Lead and mentor a high-performing IT team Drive continuous delivery and agile value streams Collaborate with business stakeholders to shape and prioritise demand Manage internal and third-party delivery resources Ensure quality, compliance, and cost … efficiency in application delivery Requirements: 10+ years in IT/enterprise applications, 5+ in leadership Strong background in Salesforce, Marketo, Xactly, and ERP tools Experience with customer data governance and system integration Proven stakeholder engagement and team leadership skills UK-based and available for occasional travel to London #J-18808-Ljbffr More ❯

Initial 12 months Overview: We're looking for a strategic and hands-on Director of Enterprise Applications to oversee the vision, strategy, and continuous improvement of our marketing and customer engagement platforms. This role is responsible for leading a team managing both COTS and SaaS solutions (including Salesforce, Marketo, Xactly, NetSuite, and Workday) while collaborating cross-functionally to … ensure our enterprise tech stack supports business growth and customer experience. Key Responsibilities: Own and evolve the enterprise applications roadmap (CRM, ERP, CX) Lead and mentor a high-performing IT team Drive continuous delivery and agile value streams Collaborate with business stakeholders to shape and prioritise demand Manage internal and third-party delivery resources Ensure quality, compliance, and cost … efficiency in application delivery Requirements: 10+ years in IT/enterprise applications, 5+ in leadership Strong background in Salesforce, Marketo, Xactly, and ERP tools Experience with customer data governance and system integration Proven stakeholder engagement and team leadership skills UK-based and available for occasional travel to London More ❯

the technical sales process by demonstrating the value of simulation solutions to prospective and existing customers. You will work closely with the sales, technical, and product teams to understand customer challenges and showcase how our FEA software can enhance their engineering and design workflows. Job Responsibilities Senior Technical Pre-Sales Support - Work with sales teams to understand customer requirements and provide tailored FEA solutions. Product Demonstrations - Conduct live demonstrations, webinars, and proof-of-concept studies to showcase software capabilities. Customer Engagement - Act as a trusted advisor, guiding prospects and customers on best practices for using FEA tools. Benchmarking & Validation - Set up and run simulation benchmarks to prove software performance. Training & Support - Assist in customer … a plus. Communication Skills: Ability to present complex technical concepts to both engineers and non-technical stakeholders. Problem-Solving: Strong analytical skills to help customers optimize their simulation workflows. Customer-Centric Mindset: Passion for helping customers achieve their engineering goals using simulation. Willingness to Travel: Ability to travel occasionally for customer meetings, trade shows, and training sessions. We More ❯