1 to 25 of 1,039 Customer Experience Jobs in the UK

customer experience, customer operations, analytics, or related business functions. Experience leading programmes, platforms, or teams focused on digital enablement or CX improvement. Experience leading and developing people, virtual teams, or cross‐functional groups to deliver complex digital, customer experience, or commercially focused transformation … business needs into actionable digital solutions. Other Language: English (required). Travel: Up to 15% with domestic and international travel as required. Certifications: Digital CX, analytics, or project management certifications (preferred). #J-18808-Ljbffr ...

Half is partnering with a fast-growing, investor-backed B2B organisation that's undergoing an exciting period of expansion. They're looking for a Customer Success Manager to build and shape Customer Success function, working closely with the CMO to drive customer retention, loyalty and long-term … growth. Location: Surrey Hybrid : 3 days in office Customer Success Manager The opportunity: This is an exciting opportunity to join a rapidly growing, investor-backed business at a pivotal stage of its growth. Reporting directly to the Chief Marketing Officer, you'll play a key role in establishing ...

Career Opportunities: CRM Business Product Owner Senior (2168) Requisition ID 2168 -Posted 07/09/2026 - Seller Enablement - Digital and Customer Experience - GB-London 0445 - Brand Equity/Marketing - Job Location (Country/Region) (1) - Job Location (region) (217) - 0 - 20% Why Valvoline Global Operations? At Valvoline … user needs and business objectives in support of the company's strategic digital vision. The ideal candidate combines strong product ownership and Agile delivery experience with a deep understanding of commercial business processes and Salesforce CRM capabilities. This role manages and executes the enterprise digital roadmap across all regions ...

Posted Todayjob requisition id: JR111476**Be the one building AI-powered experiences where they matter most.** At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency … build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. The Senior Manager, AI Solution Architecture leads a team of AI Architects responsible for designing ...

Posted Yesterdayjob requisition id: JR111476**Be the one building AI-powered experiences where they matter most.** At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency … build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. The Senior Manager, AI Solution Architecture leads a team of AI Architects responsible for designing ...

Responsibilities Lead the International digital customer experience strategy across EDI, DSOS, customer insights, and supporting satellite systems Oversee and optimise the satellite systems supporting Customer Services and external customers Own the International customer experience narrative by translating business requirements into customer expectations Lead … customer experience, customer operations, analytics, or related business functions Experience leading programmes, platforms, or teams focused on digital enablement or CX improvement Strong analytical skills with experience leveraging data and insights to drive decisions Experience with EDI, customer portals, or digital ordering platforms ...

Customer Experience - Italian speaking Permanent Full-time hours - work from home Fridays £28,000-£30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent Italian speaker? If this sounds like … This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent ...

## AI & Experience Orchestration DirectorApplylocations: Virtual Office (United Kingdom)time type: Full timeposted on: Posted Todayjob requisition id: JR111268Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration … platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger ...

summary Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre … drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing ...

clients. This role combines deep technical expertise with strategic thinking, client leadership, and a strong point of view on how AI is redefining customer experience, commerce, and business operations. The Executive Technical Director operates as a senior partner to both clients and internal leadership, helping define … modern technology reshape customer experience, commerce, and business operations. They translate business ambition into technology strategy, identify and originate new opportunities, and drive the creation of innovative, AI-enabled products and experiences. This role is critical in scaling AKQA’s impact by extending CTO-level thinking across ...

Customer Experience - German speaking Permanent Full-time hours - work from home Fridays 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like … This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent ...

technology delivery, architecture, integrations, operational excellence and the long‐term health of the technology estate. Note: The core online learning platform (content, classroom experience and core LMS) is owned and developed by Efekta’s central product and engineering teams. This role owns the technology, systems and integrations that support … English Live’s commercial operations, including e‐commerce, Salesforce and sales technology, marketing and omnichannel platforms, customer‐facing business systems, and the integration and configuration of the Efekta platform for our customers. Product ownership remains with the business and relevant product teams. Within 12–18 months, success looks like ...

Title: Software Engineering Manager (Customer Digital Experience)Req ID: 59575Job Function: Software EngineeringPosting Start Date: 13/07/2026Posting End Date: 22/07/2026Division: DigitalJob Location: GBR-Birmingham-Three SnowhillAdvertised Salary: Competitive, with great BT benefits!**Job Req ID: 59575****Posting Date:13/… Location: Bristol, Manchester, Birmingham & London**## **About the role**At BT, we are undergoing a significant end-to-end transformation of our business, transforming customer journeys and technology through process, IT and network change.As part of this transformation, we are redefining how our customers interact with us through digital ...

earlier stages of your career with a passion for creating exceptional digital experiences? Do you enjoy bringing together Graphic Design, UI Design, UX Strategy, Customer Experience and Website Design to deliver innovative, user … centred solutions? We're looking for a talented Digital Designer with a strong understanding of User Experience (UX) and Customer Experience (CX) to join our client's growing Digital Team. This is a fantastic opportunity to play a key role in shaping and enhancing the digital journey ...

Customer Service Specialist Solihull – Office Based Up to £38,000 Company Description We are a managed services provider delivering cybersecurity, communications and connectivity solutions that help businesses grow with confidence. Our customers are at the heart of everything we do. We pride ourselves on providing exceptional service, building long … trusted extension of our customers' teams. As we continue to grow, we're looking for someone who shares our passion for delivering an outstanding customer experience. About the Role This is an excellent opportunity for someone with a strong B2B customer service, customer success or account support ...

support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth and value … additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business ...

Days Agojob requisition id: JR111282**Be the one building AI-powered experiences where they matter most.** At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency … *** Significant, current experience in enterprise Professional Services sales, strategic consulting, Customer Success leadership, or enterprise transformation roles* Strong background in SaaS, CX, CCaaS, AI, Cloud, and Digital Transformation* Proven experience leading complex enterprise commercial engagements* Experience shaping Statements of Work, legal and commercial structures ...

clients. This role combines deep technical expertise with strategic thinking, client leadership, and a strong point of view on how AI is redefining customer experience, commerce, and business operations. Role Requirements Technical Leadership Define and drive end‐to‐end technical strategy and architecture across complex ecosystems. Lead design … senior technology partner to clients, leading strategic conversations at C‐level across AI, platforms, and digital transformation. Translate business ambition and customer experience goals into clear, actionable technology strategies and roadmaps. Shape and originate new opportunities, from early‐stage thinking through to solution definition and proposal. Lead technical ...

Care . They’re not just words - they’re how we turn passion into progress. WHERE YOU SIT As our Head of Global Customer Product , you’ll be part of the Brand team working closely with brilliant people across the business and reporting into Director of Global Customer … consumers - today and tomorrow. WHERE YOU CONTRIBUTE This role is not a delivery role but a product leadership role. The Head of Global Customer Product owns the end‐to‐end customer experience as a product: defining what we build, why it matters, and how it differentiates ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. … play a key role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills ...

Care . They're not just words - they're how we turn passion into progress. WHERE YOU SIT As our Head of Global Customer Product , you'll be part of the Brand team working closely with brilliant people across the business and reporting into Director of Global Customer. … consumers - today and tomorrow. WHERE YOU CONTRIBUTE This role is not a delivery role but a product leadership role. The Head of Global Customer Product owns the end-to-end customer experience as a product: defining what we build, why it matters, and how it differentiates ...

Customer Experience & Business Support Specialist £30-38K DOE. Office based near Fleet, Hampshire. Are you technically minded, commercially aware and excited by the opportunity to help transform the customer experience in a growing business? This role would suit someone early in their career … technically curious, customer-focused and keen to support projects that improve systems and efficiency. You may be a graduate, in your first or second role, or more experienced and looking to build a long-term career. You will be practical, curious, willing to learn and motivated by making ...

## Head of Customer EngagementApplylocations: Remote, Ireland: Northern Ireland - Belfasttime type: Full timeposted on: Posted Todayjob requisition id: R69276**Job Summary:**The Head of Customer Engagement is responsible for shaping and executing Wellington IT's customer engagement strategy. This role leads a team of Business Development Managers … BDMs), driving sustained satisfaction, retention, and advocacy across our existing customer base. In this context, 'customers' refers to Wellington IT's credit union clients. The role manages Wellington IT's relationships with these regulated financial institutions, not their individual members. This role equips the team with a consistent framework ...

Senior Customer Success Manager Salary: £70,000 - £80,000 per annum, plus circa 10%-15% bonus Location: Remote (Bristol HQ) My client is a rapidly growing technology/SaaS organisation offering a unique portfolio of services to the construction sector across the UK and internationally. There is a clear … would lead to a doubling their size over the next 2-3 years as the products and services are commercialised at pace. The Senior Customer Success Manager, a crucial appointment, will ensure customers achieve their desired outcomes while using a product or service, thereby driving customer retention ...

Inside Account Manager - Newcastle-upon-Tyne - £35-40,000 per annum base (dependent on experience) + commission - permanent role** We are recruiting an Inside Account Manager to join a B2B Software company based in Newcastle. This position plays a pivotal role in supporting the Head of Revenue … wider Revenue Team by combining efficient administration with the proactive coordination and management of a portfolio of customer accounts. Key responsibilities: The role is responsible for delivering an exceptional customer experience throughout the entire customer lifecycle, from onboarding handover through to ongoing account management, customer ...