1,126 to 1,150 of 1,208 Customer Experience Jobs in the UK

closely with the Ecommerce Manager, you will oversee the day-to-day running and optimisation of 2 websites, analysing site and product performance and identifying ways to improve the customer experience. Responsibilities of the role include: Update product listings ensuring consistency across descriptions, images and categorisation Manage on-site search, ensuring key search terms are optimised and relevant Oversee … Identify trends and identify areas for improvement based on analysis and reporting Support with any troubleshooting on the website To be considered for this role, you must: Have previous experience within a similar role, ideally a minimum of 2-3 years' experience Have working knowledge of Klevu (highly desirable) Have strong working knowledge of Magento 2 or other More ❯

and a strong commitment to enhancing patient outcomes. What will you be doing? This client-facing technical support role involves providing exceptional enterprise-level support and ensuring high-quality customer experience. You'll work closely with customers to deliver and customise applications, resolve technical issues, and contribute to software quality through testing and feedback. Key responsibilities include: * Taking incoming … support calls and providing timely, effective assistance * Monitoring and managing support tickets within agreed SLAs * Diagnosing and resolving customer issues independently or via development team escalation * Installing and customising applications for new clients * Delivering user training sessions * Testing bug fixes and updates before client release * Maintaining accurate issue tracking via Jira What will you need? * IT qualification or degree … essential) * Experience working with service desk ticketing tools such as Jira * Strong knowledge of SQL, Windows environments, and databases * Excellent interpersonal and communication skills * Fluency in English * Experience with remote access tools * Proactive, enthusiastic, and quick to learn * Comfortable working with a high degree of autonomy To Apply Please apply through this advert or send your CV directly More ❯

as a Junior User Researcher and help shape the digital future of higher education. This exciting role offers the perfect entry point for early career professionals passionate about user experience research, human-centred design, and understanding student needs. You'll work within a collaborative team to conduct mixed-methods research, analyse user behaviour, and translate insights into actionable recommendations … that directly impact the university experience. We're seeking a curious, analytically-minded individual with research experience who thrives on connecting with diverse users and championing their needs. This position offers excellent development opportunities through mentorship, hands-on experience with established research methodologies, and the chance to contribute to innovative digital solutions in the education sector. For a … essential services to the Universitys students, academics, and professionals, and so much more! The team explore new technologies and strive to innovate, with a strong focus on improving the customer experience. The ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital More ❯

company's success and growth. What You’ll Be Doing: Proactively engage with trialists and potential customers via phone, email, and other channels. Deliver impactful product demonstrations tailored to customer needs. Understand customers’ challenges and recommend solutions that align with their goals. Build and nurture relationships with prospects to convert them into paying customers. Collaborate with sales and marketing … teams to refine processes and enhance customer experience. Stay informed on industry trends and insights to better serve your audience. What We’re Looking For: Proven B2B sales experience, ideally in a SaaS or software-driven environment. Exceptional communication and presentation skills. A passion for sales with a drive to exceed targets. Strong organisational skills and attention to More ❯

Amazing holiday allowance Great opportunity for future growth Amazon and Shopify experience needed! Our client is a rapidly growing retail brand with big ambitions and bold expansion plans across the UK and US. They’re scaling fast and looking for a talented Ecommerce Manager to take ownership of their digital channels and play a key role in driving growth. … role is based in Milton Keynes with hybrid opportunities. The Role: Oversee day-to-day operations of Shopify and Amazon stores, ensuring smooth performance and a best-in-class customer experience. Manage product listings, pricing, promotions, and merchandising to maximise visibility and sales. Drive organic reach through SEO best practices and continuous site improvements. Use data to optimise conversion … rates, basket sizes, and customer lifetime value. Create upsell, cross-sell, and post-purchase strategies that boost revenue. Run A/B tests to improve performance and UX. Troubleshoot technical issues across Amazon Seller Central and Vendor Central. Manage outsourced peer-to-peer (P2P) programs to ensure alignment and strong results. What You’ll Bring: Hands-on experience More ❯

is a contract position until 1st September 2026. Umbrella Pay Rate: £21.71 per hour. We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre Team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for … live service performance, managing resources in real time and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to Coach and Guide Team Members daily to enable to the centre to deliver the best service possible. A key part … will involve supporting the modernisation of the CRC's Workflow Management System, transitioning from legacy platforms to a more Advanced Workforce Management Ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key Responsibilities Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing More ❯

is a contract position until 1st September 2026. Umbrella Pay Rate: £21.71 per hour. We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre Team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for … live service performance, managing resources in real time and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to Coach and Guide Team Members daily to enable to the centre to deliver the best service possible. A key part … will involve supporting the modernisation of the CRC's Workflow Management System, transitioning from legacy platforms to a more Advanced Workforce Management Ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key Responsibilities: Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing More ❯

is a contract position until 1st September 2026. Umbrella Pay Rate: £21.71 per hour. We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre Team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for … live service performance, managing resources in real time and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to Coach and Guide Team Members daily to enable to the centre to deliver the best service possible. A key part … will involve supporting the modernisation of the CRC's Workflow Management System, transitioning from legacy platforms to a more Advanced Workforce Management Ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key Responsibilities: Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing More ❯

Payments Relationship Manager Gibraltar £70,000 £105,000 (depending on experience), healthcare, pension, 20 days holiday plus 12 bank holidays Onsite Gibraltar About the Opportunity Join a forward-thinking company within the Gambling and iGaming sector that s expanding internationally and investing in innovative technology. As Payments Relationship Manager, you ll take full ownership of global payment strategies, driving … partnerships, resilience, and efficiency across multiple markets. This is a senior role where your expertise and leadership will directly influence business performance and customer experience. What You ll Be Doing In this role, you ll take the lead in managing and developing relationships with payment service providers, ensuring regular communication and strategic reviews that drive performance and strengthen partnerships. … By staying ahead of global payment trends, regulations, and emerging technologies, you ll provide valuable insights to stakeholders and shape a clear payments roadmap that balances efficiency, compliance, and customer experience. You ll oversee the full onboarding process for new PSPs, from documentation through to integration, working closely with product teams to ensure seamless, user-focused solutions. Alongside this More ❯

Payments Relationship Manager – Gibraltar £70,000 – £105,000 (depending on experience), healthcare, pension, 20 days holiday plus 12 bank holidays Onsite – Gibraltar About the Opportunity Join a forward-thinking company within the Gambling and iGaming sector that’s expanding internationally and investing in innovative technology. As Payments Relationship Manager, you’ll take full ownership of global payment strategies, driving … partnerships, resilience, and efficiency across multiple markets. This is a senior role where your expertise and leadership will directly influence business performance and customer experience. What You’ll Be Doing In this role, you’ll take the lead in managing and developing relationships with payment service providers, ensuring regular communication and strategic reviews that drive performance and strengthen partnerships. … By staying ahead of global payment trends, regulations, and emerging technologies, you’ll provide valuable insights to stakeholders and shape a clear payments roadmap that balances efficiency, compliance, and customer experience. You’ll oversee the full onboarding process for new PSPs, from documentation through to integration, working closely with product teams to ensure seamless, user-focused solutions. Alongside this More ❯

up around 58% of the entire Restaurants Order Volume, which makes the Restaurant Integrations Team's activities immensely important. This is a hybrid leadership role at the intersection of customer success , stakeholder management , technical consulting and project management . You'll be accountable for ensuring the successful management of the vast set of API-integrated partners - particularly with middleware … project managers, technical consultants, solution advisers, and support specialists. They are not engineers, but they are in command of all platforms and technical processes relevant to integrations, and are customer-obsessed and operationally knowledgeable about our top integration partners. For this role, you will need to balance strategic leadership with hands-on involvement in the most complex integrations, escalations … influence across departments, and elevate how we support and scale our integration partnerships. Key Responsibilities Scope of Work Lead the global Restaurant Technical Integrations function, setting strategic direction across customer success, professional services and partner support responsibilities. Drive platform and operational impact at the technology group and company level by ensuring partner integrations are aligned with Deliveroo's business More ❯

serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their … offerings to keep up with technological advancements and enhance operational efficiency. Working as an integral part of the account team and plan, the SVDM closely collaborates with Account Managers, Customer Success Managers, Regional Services Directors, and Area Services Managers to ensure the establishment of profitable and efficient services offerings. OPPORTUNITIES You will assume accountability for generating and successfully concluding … professional services. Actively pursues potential sales opportunities, drives for closure, and secures the sale. You will maintain ongoing communication throughout the duration of the engagement. You will collaborate with customer stakeholders to understand their strategy, challenges, and opportunities, and effectively communicates how Temenos can assist them in achieving their transformation goals. Develops a solution framework with services that address More ❯

and compliance with WCAG 2.2 AA standards. Foster Discovery Culture – encouraging rapid experimentation, user engagement, and continuous learning. About You You are a passionate, discovery-led designer with significant experience in large, regulated organisations. You bring: Depth in UX and product design , with breadth across service design, user research, content design, design systems, or strategy. The ability to inspire … of interaction design, user behaviour, and usability principles . Commitment to inclusive UX design and accessibility from the start. Proficiency in Figma and confidence with design systems. Hands-on experience conducting user research, usability testing, and UX evaluation methods . Knowledge of WCAG 2.2 AA standards , product discovery, experimentation, and agile product development. Why Join Us? This is a … fantastic opportunity for a designer who is passionate about UX and product design , transforming customer experiences, and raising the bar for design excellence. You’ll be empowered to drive meaningful change, influence strategy, and deliver products that truly make a difference. Interested? Please Click Apply Now! Senior Product Designer (UX) - Manchester - £60-70K More ❯

and compliance with WCAG 2.2 AA standards. Foster Discovery Culture encouraging rapid experimentation, user engagement, and continuous learning. About You You are a passionate, discovery-led designer with significant experience in large, regulated organisations. You bring: Depth in UX and product design , with breadth across service design, user research, content design, design systems, or strategy. The ability to inspire … of interaction design, user behaviour, and usability principles . Commitment to inclusive UX design and accessibility from the start. Proficiency in Figma and confidence with design systems. Hands-on experience conducting user research, usability testing, and UX evaluation methods . Knowledge of WCAG 2.2 AA standards , product discovery, experimentation, and agile product development. Why Join Us? This is a … fantastic opportunity for a designer who is passionate about UX and product design , transforming customer experiences, and raising the bar for design excellence. Youll be empowered to drive meaningful change, influence strategy, and deliver products that truly make a difference. Interested? Please Click Apply Now! Senior Product Designer (UX) - Manchester - £60-70K More ❯

truly understanding clients needs, presenting solutions based upon their needs and fully explaining our value proposition and online product portfolio. Manage client on-boarding processes while maintaining an exemplary customer experience. Required profile: Qualifications & Skills Proven Sales and analytical skills for successful business generation. Previous outbound business-to-business phone marketing or sales experience is essential, ideally in More ❯

all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do: Creates AMAZEING customer/end user centric journeys and processes You are building up a picture of your customers/end users - who they are, what they enjoy, what they need and … context, priority order and quick clarifications where queries arise Presents regular competitor research and is aware of market trends in the industry Works closely with the UXUI teams and CX where appropriate, and brings these functions into the ideation process You are driven by data and insights you are constantly looking to build in data capture throughout your product, alongside … Is able to create a roadmap for their feature team- looking at the problem and opportunities that align with the Bank's strategy - this is derived from looking at customer pain points, data and competitor analysis • This roadmap has clear with KPIs and benefit realisation for the changes implemented - through processes like AB testing and prototyping • Can put forward More ❯

business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background/Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber … date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves More ❯

business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background/Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber … and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination.//Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals.//Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor More ❯

business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background/Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber … and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination.//Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals.//Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor More ❯

business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background/Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber … and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination.//Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals.//Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor More ❯

basis and is an On Site Based role Until May 2026. The Company Were working with a Globally known Automotive company. A sustainability-rich reimagination of modern luxury, unique customer experiences, and positive societal impact. With an aim to achieve net zero carbon emissions across our supply chain, products and operations by 2039. Do you want to be part … as Final cut pro." Or advanced use of Adobe package software: Photoshop, Illustrator, InDesign software and ability to use internet resources appropriately for research purposes." Degree qualified or equivalent experience preferred The Benefits AI1 : Site Based role Hours of work: Hours Per Week: 40.00, Hours Per Day: 8.00 £45 - £50 Per Hour Umbrella Does this sound like your next More ❯

oversee a portfolio of assigned customers (after initial 3 months training) and develop good relationships with clients. You will liaise with internal teams (support/accounts) to improve the customer experience. Proactively speak with clients to ensure happy with the service and products, develop new business from existing clients and negotiate contract renewals. Please note there is no cold … you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the More ❯

a UK Backend Engineer , you will help shape the foundations of our technology stack. You'll design and build the services that power our digital quote services, websites, and customer platforms, including third-party API integrations and real-time enrichment services that enhance our membership and insurance offerings. It's a rare opportunity to take full ownership of backend … and support. Identify useful new telemetry and remove what's no longer valuable. Own and support features, modules, and services by: Being able to clearly explain and demonstrate the customer value and technical design of the features you develop. Understanding how your services interact with broader systems including websites, quote journeys, membership services, and valuation tools. Helping define and … iterations, with increasing autonomy over time. Comfortable working in a small team and taking broad ownership of systems and services. Interested in owning and improving systems that connect our customer experiences and backend processes. Eager to learn and apply technologies such as: Languages : C# Interservice Communication : REST APIs, message queues Hosting & Infrastructure : AWS, containers, Terraform, CI/CD (Azure More ❯

Division. Traffic signals make up a vital part of our vast operational roadside technology assets, which are crucial to maintaining a safe and reliable road network and improving the customer experience. As a Traffic Signal Incident Specialist, you will be a go-to point of contact and systems expert in the TOC, leading and co-ordinating responses to technology … Developing and supporting the wider team in building knowledge and understanding of traffic signal faults, including use of UTC and other tools e.g. Stratos. About you Excellent understanding and experience of monitoring, reporting and managing traffic signal faults and how they are resolved Strong knowledge and experience of working with traffic control incident systems; experience of using … our values of passion, integrity, safety, teamwork and ownership. Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our More ❯

services. Key responsibilities: Own and develop strategic relationships with schools, colleges, and universities. Drive account growth by aligning our IT services to client needs and sector challenges. Deliver exceptional customer experiences, ensuring retention and satisfaction. Identify, pursue, and close opportunities across new and existing accounts. Work closely with technical and delivery teams to ensure service excellence. Hit and exceed … revenue and growth targets, leveraging your sector knowledge. Essential skills & experience: Proven experience as an Account Director (or similar senior account management role) in IT Managed Services. Strong knowledge of the education sector and its technology challenges. A track record of achieving and exceeding revenue targets. Excellent relationship-building and influencing skills at senior level. Strong commercial acumen More ❯