226 to 250 of 1,097 Customer Experience Jobs in the UK

us and help us build a global company where we're all proud to belong. As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of … our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot. This role is available for all work in our EMEA locations In this role, you'll get to: Negotiate value-driven renewals and contract changes while ensuring a superb customer experience. Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities. Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer. Establish cooperative working relationships with customers. Lead forecasting discussions and pipeline reviews with internal colleagues. Contribute to the growth More ❯

Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this. We are looking for a dedicated and versatile individual to join our team as Head of Digital and … the Role: Define and execute a digital and ticketing strategy for c2c that harnesses modern technology to achieve significant growth in use of digital and smart ticketing, and improve customer experience Accountable for the delivery and maintenance of a stable and robust and functioning retail system to ensure the system is fit-for-purpose and meets the expectations … to retail operations Deliver targeted KPI growth across the key metrics of traffic volume, transactions, conversion (all site & check-out) and average value, along with other primary measures including customer satisfaction Utilise data/analytics and insight, to drive product decision-making, influencing the business to ‘buy in’ to the roadmap. Use data to identify key trends in varying More ❯

Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this. We are looking for a dedicated and versatile individual to join our team as Head of Digital and … the Role: Define and execute a digital and ticketing strategy for c2c that harnesses modern technology to achieve significant growth in use of digital and smart ticketing, and improve customer experience Accountable for the delivery and maintenance of a stable and robust and functioning retail system to ensure the system is fit-for-purpose and meets the expectations … to retail operations Deliver targeted KPI growth across the key metrics of traffic volume, transactions, conversion (all site & check-out) and average value, along with other primary measures including customer satisfaction Utilise data/analytics and insight, to drive product decision-making, influencing the business to ‘buy in’ to the roadmap. Use data to identify key trends in varying More ❯

Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this. We are looking for a dedicated and versatile individual to join our team as Head of Digital and … the Role: Define and execute a digital and ticketing strategy for c2c that harnesses modern technology to achieve significant growth in use of digital and smart ticketing, and improve customer experience Accountable for the delivery and maintenance of a stable and robust and functioning retail system to ensure the system is fit-for-purpose and meets the expectations … to retail operations Deliver targeted KPI growth across the key metrics of traffic volume, transactions, conversion (all site & check-out) and average value, along with other primary measures including customer satisfaction Utilise data/analytics and insight, to drive product decision-making, influencing the business to ‘buy in’ to the roadmap. Use data to identify key trends in varying More ❯

Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this. We are looking for a dedicated and versatile individual to join our team as Head of Digital and … the Role: Define and execute a digital and ticketing strategy for c2c that harnesses modern technology to achieve significant growth in use of digital and smart ticketing, and improve customer experience Accountable for the delivery and maintenance of a stable and robust and functioning retail system to ensure the system is fit-for-purpose and meets the expectations … to retail operations Deliver targeted KPI growth across the key metrics of traffic volume, transactions, conversion (all site & check-out) and average value, along with other primary measures including customer satisfaction Utilise data/analytics and insight, to drive product decision-making, influencing the business to ‘buy in’ to the roadmap. Use data to identify key trends in varying More ❯

Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this. We are looking for a dedicated and versatile individual to join our team as Head of Digital and … the Role: Define and execute a digital and ticketing strategy for c2c that harnesses modern technology to achieve significant growth in use of digital and smart ticketing, and improve customer experience Accountable for the delivery and maintenance of a stable and robust and functioning retail system to ensure the system is fit-for-purpose and meets the expectations … to retail operations Deliver targeted KPI growth across the key metrics of traffic volume, transactions, conversion (all site & check-out) and average value, along with other primary measures including customer satisfaction Utilise data/analytics and insight, to drive product decision-making, influencing the business to ‘buy in’ to the roadmap. Use data to identify key trends in varying More ❯

newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary Sophos is seeking a proactive and motivated Scale Customer Success Manager to drive value to our "tech-touch" customer experience. In this role, you'll deliver strategic outreach through both1:many and targeted 1:1 communication, connecting … You'll play a key part in onboarding and engaging customers, ensuring they are set up for long-term success, renewal, and growth. You'll also triage and route customer needs to the appropriate internal teams to ensure timely support and resolution. As Sophos evolves, you'll help shape and refine our scaled customer success strategy-contributing to … value at scale. This is a unique opportunity to have a meaningful impact on how we engage and retain our customers. What You Will Do Drive product adoption and customer outcomes through 1:many and 1:1 channels including email campaigns, webinars, and 1:1 video calls. Support a range of outreach initiatives, aiming to deliver value in all More ❯

Customer Insight Analyst Location: Rochdale (Hybrid) Permanent, 36.25 hours per week £42,668 + benefits package Are you passionate about using data to enhance customer experiences? Our client is seeking a dynamic and analytical Customer Insight Analyst to join their innovative Data and Insight team! This is a fantastic opportunity to make a real impact by transforming … customer feedback into actionable insights that drive service improvements and elevate customer satisfaction. Key Responsibilities: Design & Implement Surveys: Lead the creation of customer insight surveys (satisfaction, perception, and transactional) that are statistically robust and aligned with industry regulations. Data Integrity Monitoring: Ensure survey performance and data quality while continuously seeking improvement opportunities. Feedback Analysis: Dive deep into … For: Technical Skills: - Strong proficiency in data analysis and advanced analytical skills using analytical tools.- Excellent SQL skills for managing and querying large datasets.- Familiarity with survey platforms like CX Feedback or Survey Monkey.- Experience in text analytics and sentiment analysis. Personal Attributes: - Exceptional stakeholder engagement and communication skills, especially with senior managers and Board members.- A curious mindset More ❯

for a senior experienced and motivated business-oriented AI/ML practitioner who possess a unique balance of business knowledge and Technology depth in Machine Learning with deliver implementation experience in the cloud. AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for … their business or operational outcomes through the use of ML on AWS. In this role you will advise on architecture best practices, lead projects, manage customers stakeholders and conduct customer workshops and implement complex AI/ML workloads with our customers and partners. Key job responsibilities - Advise customer's technologists and business leads; help them to explore the … the possible with machine learning, and to develop scalable ML solutions on AWS to deliver business value in the most effective way - Discuss complex industry-specific business concepts with customer technologists and business leads especially in FSI, Telco and Retail - Drive large, complex customer engagements across pre-sales and delivery from ideation, through architecture design and scoping, all More ❯

fantastic opportunity to grow your skills across a modern, distributed system at scale. We define ourselves as product engineers - this means we love building products, thinking about the user experience, and collaborating with stakeholders to deliver impactful solutions. As a junior product engineer, you'll develop the ability to understand how your code impacts users and learn to contribute … Our team highlights Quarterly hackdays Integrated personal development time (3 days a quarter) Engineering show and tell over pizza and refreshments Up-skilling budget A culture focussed on developer experience and giving you a platform to thrive and grow both technically and personally (we are obsessed with DX) Mob programming & pair programming Dedicated mentorship from senior engineers About you … Experience : 0-3 years of software engineering experience with some exposure to modern development practices. New graduates or career changers with demonstrable coding skills are welcome Technical foundation : Basic proficiency in at least one programming language (bonus points for Go, TypeScript, or similar strongly-typed languages) with eagerness to learn distributed systems and cloud platforms Learning mindset : You More ❯

Technical Support/Customer Service Executive at everyLIFE Technologies Salary: £26,000 per annum, increasing to £26,500 following successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Hybrid, Farnborough head office and Remote. Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non … fiction book scheme, earlier finish ‘Chill Friday’. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a technical Customer Service Executive to support our growing … customer base. The Customer Service team are a multi-disciplined, technical and customer-driven team delivering excellent service. You will: Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations. Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use More ❯

About TELUS Digital TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 70,000 team members and supporting 50+ languages in thirty-two (32) Countries across North and Central America, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing … deliverables. Ensure transparency and accountability in all recruitment activities and decisions. Qualifications: Bachelor’s degree in Human Resources, Business Administration, or a related field. Minimum of 10 years of experience in talent acquisition, with at least 2 years in a client-facing role. Proven experience in managing and leading a recruitment team. Strong understanding of recruitment best practices More ❯

Sector Location: London, United Kingdom Alternate Location United Kingdom Area of Interest Engineer - Pre Sales and Product Management Job Type Professional Job Id Meet the Team In this multifaceted, customer-focused role, you will be a core part of the Account Team working closely with Cisco Account Executives, and you will rely … on an extended network of technical resources, product specialists and Cisco Engineering to acquire in-depth technical and specialist support. You will also work with Cisco Partners and Cisco CX to support on various customer's lifecycle stages. You will join a team of high-preforming technical engineer. We support and empower each other. In our team, we are … passionate about the customer experience and about new technology, we love to learn and share our knowledge with each other. We deeply care for each other, we leave our ego at the door, and we are always in for an ambitious idea. Your Impact As a pre-sales Solutions Engineer for the defence sector. In this customer More ❯

Defence Apply () Location:London, United Kingdom Alternate LocationUnited Kingdom Area of InterestEngineer - Pre Sales and Product Management Job TypeProfessional Technology InterestPortfolio Job Id Meet the Team In this multifaceted, customer-focused role, you will be a core part of the Account Team working closely with Cisco Account Executives, and you will rely … on an extended network of technical resources, product specialists and Cisco Engineering to acquire in-depth technical and specialist support. You will also work with Cisco Partners and Cisco CX to support on various customer's lifecycle stages. You will join a team of high-preforming technical engineer. We support and empower each other. In our team, we are … passionate about the customer experience and about new technology, we love to learn and share our knowledge with each other. We deeply care for each other, we leave our ego at the door, and we are always in for an ambitious idea. Your Impact As a pre-sales Solutions Engineer for the defence sector. In this customer More ❯

Software Development Engineer, Builder Foundations GRID Builder Works at Amazon sits at the intersection of traffic engineering, region flexibility, and developer enablement. Every time a customer clicks on complex underlying systems route requests to the right machines in the right regions, computing and delivering content in milliseconds, even during Prime Day or Black Friday peaks. We build frameworks and … systems powering store presentations, catalog pages, and content pipelines used by both developers and creative teams to author Amazon's shopping experiences at scale. Our mission: enable seamless, engaging customer experiences while operating at massive, global scale. Design and implement scalable systems that route customer requests to the optimal region, balancing latency, cost, and availability. Build and optimize … and integration of AI-powered developer experiences within Builder Works to enhance productivity for Amazon's engineering teams. Key job responsibilities We are looking for 4+ yrs of backend experience and 2+ yrs of System design Experience. A day in the life In a typical day, you will work on supercritical systems that directly impact Amazon's customer More ❯

en_GBContract Type: PermanentProfessional Communities: Creative & Design About the job you’re considering We’re building the next generation of design at Capgemini. As a User Researcher in our Experience Design team, you’ll ensure that the voices, needs, and behaviours of users are at the heart of the services we design. You’ll work across complex ecosystems, running … research that shapes strategy, informs design, and influences delivery. You will join the growing Digital Customer Experience (DCX) practice within Capgemini. We’re looking for researchers who are curious, collaborative, and ambitious about the future of design. People who thrive in ambiguity, bring clarity through evidence, and can turn insight into action. Above all, you’re passionate about … utilise AI-powered tools to enhance and scale qualitative insights, providing a holistic view. • Consider the end-to-end user journey and external factors that may impact the user experience, including business, policy, and technical constraints. • Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions. More ❯

and investment. We've recently onboarded a new partner Appraisd, who are committed to providing the best performance management platform to our clients. We are now looking for a Customer Success Manager to be based out of Warrington three days per week, with two days working from home. You'll travel to Appraisd offices in Central London once every … two weeks as part of your role. As Customer Success Manager, you'll initially be focussed on the Appraisd product offering whilst also supporting the Talos360 Customer Success team. You'll play a crucial role in creating long-lasting relationships with our clients. You will serve as a trusted advisor, ensuring clients are maximising the value of our … platform, achieving their desired outcomes, and securing renewals and expansion opportunities. You'll work closely with Sales, Product, and other internal teams to provide an exceptional customer experience, drive product adoption, and identify opportunities for upsells and growth. Customer Success Manager - Key Responsibilities - Lead the onboarding process for new clients, ensuring smooth setup and utilisation of Appraisd More ❯

this international travel and technology company on the search for their new Senior Payments Manager. Are you a seasoned payments professional with a passion for driving innovation and optimizing customer experiences? The Role – As the Senior Payments Manager you will play a pivotal role in shaping the future of the company's payments strategy and operations. • Establishing and managing … commercial relationships with the company's payment providers, negotiating contracts, and ensuring they deliver the products, features, and services needed to meet customer needs across various payment touchpoints. • Providing expert guidance and recommendations to internal stakeholders on how to further optimize the company's customer payment operations, while ensuring alignment with the organization's overall objectives. • Staying up … to-date with industry trends and innovations, and leveraging your extensive network to identify and realize new business opportunities. • Building best-in-class payment journeys that balance an exceptional customer experience with cost-effectiveness and fraud prevention. • Translating the company's needs to external partners and finding innovative solutions to meet those requirements. • Maximizing the incentives generated by More ❯

this international travel and technology company on the search for their new Senior Payments Manager. Are you a seasoned payments professional with a passion for driving innovation and optimizing customer experiences? The Role – As the Senior Payments Manager you will play a pivotal role in shaping the future of the company's payments strategy and operations. • Establishing and managing … commercial relationships with the company's payment providers, negotiating contracts, and ensuring they deliver the products, features, and services needed to meet customer needs across various payment touchpoints. • Providing expert guidance and recommendations to internal stakeholders on how to further optimize the company's customer payment operations, while ensuring alignment with the organization's overall objectives. • Staying up … to-date with industry trends and innovations, and leveraging your extensive network to identify and realize new business opportunities. • Building best-in-class payment journeys that balance an exceptional customer experience with cost-effectiveness and fraud prevention. • Translating the company's needs to external partners and finding innovative solutions to meet those requirements. • Maximizing the incentives generated by More ❯

diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to … exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email … more. About the Role We are looking for applicants with an interest in SaaS sales (e.g., Email Service Providers, eCommerce platforms, System Integrators, CRM, etc.). Although no prior experience is required, we are open to recent University graduates holding a Marketing or eCommerce degree. Candidates with passion and drive to learn and embody our ethos are encouraged to More ❯

and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager you will play a pivotal role in guiding some of our largest customers through … their security and compliance journeys with Vanta's specialised solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes. Vanta's success over the last year was exponential and we are now working … to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. What You'll Do as a DACH Customer More ❯

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a … network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role … delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support More ❯

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a … network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role … delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support More ❯

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a … network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role … delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support More ❯

of devices. We're just getting started, and we'd love to have you join us to bring innovative experiences to millions of customers. You don't need any experience in those specific technologies, just an enthusiasm to build state of the art software particularly around user interfaces, cross-device APIs, or cloud-based services. If this sounds appealing … to you, please contact us and we'd love to chat! If you join us, your opportunities will include: • Invent a novel delightful Android-based experience for our customers. • Collaborate with UX and Product owners to define customer experience and product direction. • Deliver high quality software through working in a dynamic, team-focused Agile/Scrum environment. … delivering services that respond with minimal latency at Amazon scale. You will work on device frameworks, APIs and more. BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming More ❯