226 to 250 of 1,090 Customer Experience Jobs in the UK

happen with us. Position Overview We are seeking a dynamic Product Manager who champions the product vision. You will create and own the product strategy based on market analysis, customer segmentation and value creation. You will manage product delivery to market and manage product lifecycle. You will manage bottlenecks, resolve escalations, anticipate and make feature and resource trade-offs … balance the business needs against technical constraints, and maximize business benefit while building great customer experiences. The ideal candidate will bring experience in video and/or SaaS (Software-as-a-Service) product management, along with strong relationship skills. A solid understanding of customers' business and technology environments will be essential for success in this position. If you … colleagues to build the best overall product offering Coordinate with engineering teams for product and roadmap development Evangelize products towards presales, sales, and customers Assist sales in winning new customer accounts Required Skills and Experience Experience as a Product Manager or similar role within Pre-Sales, engineering or customer facing, preferably from a SaaS or video More ❯

happen with us. Position Overview We are seeking a dynamic Product Manager who champions the product vision. You will create and own the product strategy based on market analysis, customer segmentation and value creation. You will manage product delivery to market and manage product lifecycle. You will manage bottlenecks, resolve escalations, anticipate and make feature and resource trade-offs … balance the business needs against technical constraints, and maximize business benefit while building great customer experiences. The ideal candidate will bring experience in video and/or SaaS (Software-as-a-Service) product management, along with strong relationship skills. A solid understanding of customers' business and technology environments will be essential for success in this position. If you … colleagues to build the best overall product offering Coordinate with engineering teams for product and roadmap development Evangelize products towards presales, sales, and customers Assist sales in winning new customer accounts Required Skills and Experience Experience as a Product Manager or similar role within Pre-Sales, engineering or customer facing, preferably from a SaaS or video More ❯

Title: Product Manager – Digital Experience Location: USA (remote) About GTT: GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams … globe. We partner with our customers to deliver Greater Technology Together. For more information, please visit www.gtt.net. Role Summary: We are seeking a dynamic and driven Product Manager – Digital Experience to join the EVDX (Envision Digital Experience) team. This role is central to the transformation of GTT’s customer-facing portal, EVDX, which is undergoing significant investment … Participate in sprint planning, backlog grooming, and testing to ensure quality and alignment with business goals. Stakeholder & Customer Engagement Build strong relationships across departments including Customer Success, CX, Sales, Marketing, Training, and Operations to gather feedback and align on priorities. Facilitate workshops and discovery sessions to gather insights and validate solutions. Conduct direct customer interviews to uncover More ❯

backed by top-tier investors. With global offices and an experienced leadership team, the company is building a next-generation AI platform designed to reinvent how enterprises work from customer experience to internal productivity. This is a rare opportunity to join a company at the inflection point of scale, with the mandate to shape industry defining AI products … you’ll define and lead the vision, strategy, and execution of the Agent platform a cornerstone of the company’s genAI product strategy. You will oversee: The core Agent experience (to be announced) Domain-specific agents (e.g. Customer Experience-focused) The agentic platform (skills, tools, extensibility) Foundational platform capabilities in Search, Answers, and Reasoning The role is … critical in delivering for customers on two fronts: A design-first experience that makes AI agents simple and intuitive to adopt. An enterprise-grade platform that ensures extensibility, reliability, and scale. You’ll lead and grow a team of Product Managers, building the next generation of AI-powered agents that transform how enterprises operate. What You’ll Do Own More ❯

backed by top-tier investors. With global offices and an experienced leadership team, the company is building a next-generation AI platform designed to reinvent how enterprises work from customer experience to internal productivity. This is a rare opportunity to join a company at the inflection point of scale, with the mandate to shape industry defining AI products … you’ll define and lead the vision, strategy, and execution of the Agent platform a cornerstone of the company’s genAI product strategy. You will oversee: The core Agent experience (to be announced) Domain-specific agents (e.g. Customer Experience-focused) The agentic platform (skills, tools, extensibility) Foundational platform capabilities in Search, Answers, and Reasoning The role is … critical in delivering for customers on two fronts: A design-first experience that makes AI agents simple and intuitive to adopt. An enterprise-grade platform that ensures extensibility, reliability, and scale. You’ll lead and grow a team of Product Managers, building the next generation of AI-powered agents that transform how enterprises operate. What You’ll Do Own More ❯

backed by top-tier investors. With global offices and an experienced leadership team, the company is building a next-generation AI platform designed to reinvent how enterprises work from customer experience to internal productivity. This is a rare opportunity to join a company at the inflection point of scale, with the mandate to shape industry defining AI products … you’ll define and lead the vision, strategy, and execution of the Agent platform a cornerstone of the company’s genAI product strategy. You will oversee: The core Agent experience (to be announced) Domain-specific agents (e.g. Customer Experience-focused) The agentic platform (skills, tools, extensibility) Foundational platform capabilities in Search, Answers, and Reasoning The role is … critical in delivering for customers on two fronts: A design-first experience that makes AI agents simple and intuitive to adopt. An enterprise-grade platform that ensures extensibility, reliability, and scale. You’ll lead and grow a team of Product Managers, building the next generation of AI-powered agents that transform how enterprises operate. What You’ll Do Own More ❯

backed by top-tier investors. With global offices and an experienced leadership team, the company is building a next-generation AI platform designed to reinvent how enterprises work from customer experience to internal productivity. This is a rare opportunity to join a company at the inflection point of scale, with the mandate to shape industry defining AI products … you’ll define and lead the vision, strategy, and execution of the Agent platform a cornerstone of the company’s genAI product strategy. You will oversee: The core Agent experience (to be announced) Domain-specific agents (e.g. Customer Experience-focused) The agentic platform (skills, tools, extensibility) Foundational platform capabilities in Search, Answers, and Reasoning The role is … critical in delivering for customers on two fronts: A design-first experience that makes AI agents simple and intuitive to adopt. An enterprise-grade platform that ensures extensibility, reliability, and scale. You’ll lead and grow a team of Product Managers, building the next generation of AI-powered agents that transform how enterprises operate. What You’ll Do Own More ❯

backed by top-tier investors. With global offices and an experienced leadership team, the company is building a next-generation AI platform designed to reinvent how enterprises work from customer experience to internal productivity. This is a rare opportunity to join a company at the inflection point of scale, with the mandate to shape industry defining AI products … you’ll define and lead the vision, strategy, and execution of the Agent platform a cornerstone of the company’s genAI product strategy. You will oversee: The core Agent experience (to be announced) Domain-specific agents (e.g. Customer Experience-focused) The agentic platform (skills, tools, extensibility) Foundational platform capabilities in Search, Answers, and Reasoning The role is … critical in delivering for customers on two fronts: A design-first experience that makes AI agents simple and intuitive to adopt. An enterprise-grade platform that ensures extensibility, reliability, and scale. You’ll lead and grow a team of Product Managers, building the next generation of AI-powered agents that transform how enterprises operate. What You’ll Do Own More ❯

Agile team member primarily responsible for maximising the value delivered by the team by ensuring that the team backlog in the Electricity Power Calculation space and is aligned with customer and stakeholder needs. As a member of the extended Product Management function, the PO will be the Power system engineers main advocate and primary link to business and technology … strategy. This enables the team to balance the needs of multiple stakeholders while continuously evolving the Solution. Key Responsibilities Know the customer Value is determined by the customer; therefore, the PO is keenly aware of the needs of the people to whom their products are delivered. Customers may be internal or external to the enterprise and may have … Electricity Transmission industry Experience in leading product development teams & Stakeholder Management SAFe Trained/Certified Experience in best practice digital techniques including a broad understanding of digital CX best practice. Excellent delivery focus Ensure we deliver a quality product to market on time to budget. Ability to anticipate business and strategic evolution. Attention to detail. Ability to multi More ❯

Agile team member primarily responsible for maximising the value delivered by the team by ensuring that the team backlog in the Electricity Power Calculation space and is aligned with customer and stakeholder needs. As a member of the extended Product Management function, the PO will be the Power system engineers main advocate and primary link to business and technology … strategy. This enables the team to balance the needs of multiple stakeholders while continuously evolving the Solution. Key Responsibilities Know the customer – Value is determined by the customer; therefore, the PO is keenly aware of the needs of the people to whom their products are delivered. Customers may be internal or external to the enterprise and may have … Electricity Transmission industry Experience in leading product development teams & Stakeholder Management SAFe Trained/Certified Experience in best practice digital techniques including a broad understanding of digital CX best practice. Excellent delivery focus – Ensure we deliver a quality product to market on time to budget. Ability to anticipate business and strategic evolution. Attention to detail. Ability to multi More ❯

compliance, and sustainability metrics. Support crisis management and business continuity planning related to supplier operations. Where applicable, meet suppliers on an ad-hoc basis across Empowered and OrderWork. Qualifications & Experience Proven experience in supplier/vendor management, procurement, or supply chain management. Experience managing security clearances and implementing internal processes for controlled work is essential. Strong negotiation … communication, and relationship management skills. Analytical mindset with the ability to interpret data and drive decisions. Knowledge of relevant legal, regulatory, and compliance requirements. Experience with supplier performance management systems, digital procurement platforms, and data analytics tools is desirable. Relevant professional certifications (e.g., CIPS, ISM) are an advantage. Key Competencies Strategic thinking and planning. Problem-solving and decision-making. … broadest range of bespoke outcome-based services and consultancy-led propositions. Empowered helps its customers meet both their current challenges, as well as their successful journey into tomorrow. Exceptional customer experience is at the heart of the company’s approach and by uniting the best people, processes, and expertise across the full IT lifecycle, Empowered’s agility and More ❯

an Engagement Strategy Director to join our London-based global team, who will be responsible for supporting the development of data-rich, behavior-shaping engagement solutions to deliver better customer experiences for our life sciences clients. We are looking for a results-oriented team player who supports executing our HCP and patient engagement strategy deliverables, quickly sees patterns and … with our clients. What You Will Do: Work as a part of an integrated strategy team to proactively propose HCP and patience engagement solutions to help clients achieve relevant customer experiences while aligning to client goals and business challenges, shaping their data and intelligence gathering architecture, and their capacity to introduce viable solutions into the marketplace Serve in client … support from brand/content strategy and analytics teams Facilitate service introduction & change confirmation focusing on market opportunities What you Bring: 7+ year of experience working in Digital, CX or Engagement Strategy at a creative agency Experienced in life sciences marketing, including both HCP and patient Strong analytical skills Expert in engagement channels and technology widely used in Life More ❯

an Engagement Strategy Director to join our London-based global team, who will be responsible for supporting the development of data-rich, behavior-shaping engagement solutions to deliver better customer experiences for our life sciences clients. We are looking for a results-oriented team player who supports executing our HCP and patient engagement strategy deliverables, quickly sees patterns and … with our clients. What You Will Do: Work as a part of an integrated strategy team to proactively propose HCP and patience engagement solutions to help clients achieve relevant customer experiences while aligning to client goals and business challenges, shaping their data and intelligence gathering architecture, and their capacity to introduce viable solutions into the marketplace Serve in client … support from brand/content strategy and analytics teams Facilitate service introduction & change confirmation focusing on market opportunities What you Bring: 7+ year of experience working in Digital, CX or Engagement Strategy at a creative agency Experienced in life sciences marketing, including both HCP and patient Strong analytical skills Expert in engagement channels and technology widely used in Life More ❯

turnover by the end of 2025. In the UK, Talan counts 500 employees on several sites, the main being: London, Birmingham, Edinburgh and Chester, Leeds. Job Description Process Engineer- Customer Journey Optimization Manager. As part of the Process Intelligence and Automation Team, you will have a fantastic opportunity to work on various cutting-edge automation technologies, with access to … hold monthly socials in each region, and regular lunches to catch-up with teams on site. This role is to develop a clear strategy for continuous improvement of the customer journeys. This involves identification, prioritization and optimization customer journeys customers across Business Banking propositions, coordinating operational implementation and post implementation control. Customer journeys are critical to deliver … optimum customer service, enabling a seamless customer experience of business banking servicing. Experienced change manager: highly organized with strong attention to detail Work with a Lean and Agile mindset, re-prioritizing strategic focus where required Business leader: ability to work autonomously; drive change; and own major deliverables which directly impact customers. Excellent communicator: Manage senior stakeholders; lead More ❯

data to solve complex problems and drive business outcomes. You will play a key role in driving growth by developing new and existing client relationships and delivering first-class customer experience on high-profile engagements. The Data Analytics and AI team serve as trusted advisors, both practical and innovative, to embed innovative data analytics solutions into existing business … latest advancements in data science, including techniques and tools, to ensure our team remains at the cutting edge of the field. To qualify for the role, you must have Experience: 3 years of hands-on experience in building and deploying machine learning or deep learning models in real-world applications. Technical Expertise: Proficiency in Python, SQL, and deep … learning frameworks such as TensorFlow and PyTorch. Programming: Solid experience in Python and SQL. Experience with R is a nice-to-have. ML and AI: Practical experience using ML modeling libraries like Scikit-Learn, Keras, Tensorflow, PyTorch and similar Generative AI: Some hands-on experience with LLMs for prompt engineering or agents is preferred Cloud Expertise More ❯

Job Title: Service Delivery Manager Location: Brentwood, Essex Salary: £40,000 £45,000 per annum (depending on experience) Reporting to: Operations Director About the Role We are a people-first, service-led facilities management business delivering mechanical, electrical, and building fabric maintenance to clients across the UK. Combining national capability with the responsiveness and personal touch of a boutique … consistent understanding of processes and standards. Support management and renewal of company accreditations (e.g. ISO 9001, ISO 14001, ISO 45001, SafeContractor, etc.). Identify and implement improvements to efficiency, customer experience, and operational delivery. Skills & Experience Required Essential: Proven experience in Facilities Management, ideally in a service delivery, operations, or helpdesk leadership role. Strong understanding of … M&E maintenance processes, compliance, and FM service delivery. Demonstrable experience managing or developing a helpdesk or planning team. Excellent organisational and communication skills with the ability to prioritise and delegate effectively. Proficient with CAFM systems, Excel, and Microsoft Office applications. Analytical and detail-oriented, with strong reporting and data interpretation skills. Calm under pressure and able to manage More ❯

SaaS technology company, rapidly growing profitable business with 175 employees based in London, Shanghai and Thessaloniki. The Role The Account Manager will be accountable for commercial relationships with a customer portfolio, maintaining daily business enquiries, and new business development and sales. What you'll be doing ● Manage a portfolio of agency accounts, identify new business opportunities, and collaborate with … other departments to ensure a seamless customer experience. ● Manage and grow sales within assigned accounts, including developing and implementing sales strategies, building strong relationships with key stakeholders, and identifying new business opportunities. ● Working closely with product and technology teams to help deliver and roll out new products and enhancements to customers based on your customer knowledge and relationships … Help negotiate and close all commercial agreements, ensuring customer satisfaction and optimum profitability for Travelfusion ● Liaise with legal and finance departments to validate proposals and close deals as required ● Conducting product presentations and demonstrations to clients and suppliers ● Collaborate with other departments to ensure a seamless customer experience ● Staying up-to-date on industry trends ● Conducting market More ❯

SaaS technology company, rapidly growing profitable business with 175 employees based in London, Shanghai and Thessaloniki. The Role The Account Manager will be accountable for commercial relationships with a customer portfolio, maintaining daily business enquiries, and new business development and sales. What you'll be doing ● Manage a portfolio of agency accounts, identify new business opportunities, and collaborate with … other departments to ensure a seamless customer experience. ● Manage and grow sales within assigned accounts, including developing and implementing sales strategies, building strong relationships with key stakeholders, and identifying new business opportunities. ● Working closely with product and technology teams to help deliver and roll out new products and enhancements to customers based on your customer knowledge and relationships … Help negotiate and close all commercial agreements, ensuring customer satisfaction and optimum profitability for Travelfusion ● Liaise with legal and finance departments to validate proposals and close deals as required ● Conducting product presentations and demonstrations to clients and suppliers ● Collaborate with other departments to ensure a seamless customer experience ● Staying up-to-date on industry trends ● Conducting market More ❯

SaaS technology company, rapidly growing profitable business with 175 employees based in London, Shanghai and Thessaloniki. The Role The Account Manager will be accountable for commercial relationships with a customer portfolio, maintaining daily business enquiries, and new business development and sales. What you'll be doing ● Manage a portfolio of agency accounts, identify new business opportunities, and collaborate with … other departments to ensure a seamless customer experience. ● Manage and grow sales within assigned accounts, including developing and implementing sales strategies, building strong relationships with key stakeholders, and identifying new business opportunities. ● Working closely with product and technology teams to help deliver and roll out new products and enhancements to customers based on your customer knowledge and relationships … Help negotiate and close all commercial agreements, ensuring customer satisfaction and optimum profitability for Travelfusion ● Liaise with legal and finance departments to validate proposals and close deals as required ● Conducting product presentations and demonstrations to clients and suppliers ● Collaborate with other departments to ensure a seamless customer experience ● Staying up-to-date on industry trends ● Conducting market More ❯

SaaS technology company, rapidly growing profitable business with 175 employees based in London, Shanghai and Thessaloniki. The Role The Account Manager will be accountable for commercial relationships with a customer portfolio, maintaining daily business enquiries, and new business development and sales. What you'll be doing ● Manage a portfolio of agency accounts, identify new business opportunities, and collaborate with … other departments to ensure a seamless customer experience. ● Manage and grow sales within assigned accounts, including developing and implementing sales strategies, building strong relationships with key stakeholders, and identifying new business opportunities. ● Working closely with product and technology teams to help deliver and roll out new products and enhancements to customers based on your customer knowledge and relationships … Help negotiate and close all commercial agreements, ensuring customer satisfaction and optimum profitability for Travelfusion ● Liaise with legal and finance departments to validate proposals and close deals as required ● Conducting product presentations and demonstrations to clients and suppliers ● Collaborate with other departments to ensure a seamless customer experience ● Staying up-to-date on industry trends ● Conducting market More ❯

SaaS technology company, rapidly growing profitable business with 175 employees based in London, Shanghai and Thessaloniki. The Role The Account Manager will be accountable for commercial relationships with a customer portfolio, maintaining daily business enquiries, and new business development and sales. What you'll be doing ● Manage a portfolio of agency accounts, identify new business opportunities, and collaborate with … other departments to ensure a seamless customer experience. ● Manage and grow sales within assigned accounts, including developing and implementing sales strategies, building strong relationships with key stakeholders, and identifying new business opportunities. ● Working closely with product and technology teams to help deliver and roll out new products and enhancements to customers based on your customer knowledge and relationships … Help negotiate and close all commercial agreements, ensuring customer satisfaction and optimum profitability for Travelfusion ● Liaise with legal and finance departments to validate proposals and close deals as required ● Conducting product presentations and demonstrations to clients and suppliers ● Collaborate with other departments to ensure a seamless customer experience ● Staying up-to-date on industry trends ● Conducting market More ❯

Finance Business Partner Location: Hybrid - Tunbridge Wells About VisionTrack VisionTrack, part of the Markerstudy Group, is a leader in video telematics technology, empowering businesses to improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. … enjoys acting as a strategic advisor. The Finance Business Partner will go beyond traditional finance responsibilities, delivering financial clarity, challenging assumptions, and influencing decisions that enhance profitability, efficiency, and customer outcomes. While overseeing core management accounting duties, you will partner closely with business teams to optimise costs, improve margins, and support sustainable growth. Key Responsibilities Core Financial Management & Control … Maintain monthly control schedules and post adjustments for accrued/deferred revenue. Analyse Cost of Sales and revenue recognition for accurate reporting. Prepare profitability and margin analysis by customer, product, and channel. Reconcile stock positions and manage provisions for obsolete inventory. Deliver accurate month-end reporting, flash results, and balance sheet reconciliations. Support year-end audit preparation and maintain More ❯

where you are empowered to succeed. We look forward to having you join our journey and seeing how far we can go, together! We're now looking for a Customer Success Manager (CSM) to join the Conferma team and ensuring our customers achieve their desired outcomes with our products and services. As a CSM you'll be representing the … customer voice internally to demonstrate our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction/retention. The responsibilities include: Dedicated Portfolio Management - Ensuring each customer receives personalised attention and support. Monitoring the health of accounts … identifying and mitigating risks. Customer Success Score Service Reviews & QBR's - Conducting regular service reviews to assess customer satisfaction, gather feedback and identify areas for improvement. Using these insights to enhance service deliver and customer experience. Customer Lifecycle Management - Understand and take accountabilities for all the customer lifecycle stages for your portfolio including awareness, engagement More ❯

we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world's leading IT solutions enterprises, helping us deliver services and solutions in both challenging and … looking for risks and problems Excellent written and verbal communication skills An ability to adapt quickly and work in an agile fashion Desirable Skills and Technologies : Hands-on production experience on Linux, OpenShift Good knowledge on Linux, Kubernetes and OpenShift Role based access control in relation to OpenShift roles and SCC's Good troubleshooting skills on OpenShift and Kubernetes … Good troubleshooting skills in Docker and Podman Confidence in using GIT/Source Control Good CI/CD pipeline understanding Ansible automation Ability to write technical documentation Experience with ArgoCD, Istio/Service Mesh, Tekton and Helm Charts will be added advantage OpenShift monitoring and writing custom alerting using Prometheus Alertmanager CheckMK to monitor physical infrastructure Experience with More ❯

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology ? Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with a globally recognised digital agency that delivers large-scale impact with … a boutique approach. They’re looking for a Senior Digital Strategist to help shape outstanding digital experiences across websites, apps, intranets and portals, all driven by deep customer insight and connected data. What They Do This agency specialises in building exceptional digital platforms, but their real strength lies in connecting every digital touchpoint with data from sales, service, eCommerce … agency’s broader strategic thinking and positioning What They’re Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe Experience Cloud, Sitecore More ❯