226 to 250 of 605 Customer Experience Jobs in the UK

supplier performance in the designated spend categories, including leading, overseeing and managing the 'professionalising' of end-to-end procurement and contract management cycle activity. Develop, promote, support and implement customer-service improvements, through building strong working relationships with internal stakeholders and Senior Management to achieve a high standard of customer care. What skills do I need? Excellent communication … cross-functional teams. Strong procurement governance, policy, and legislative compliance knowledge and skills. Strong negotiation skills and the ability to influence key decision-makers. Strong category management experience. Strong customer service and customer-experience skills. Be a highly visible and approachable, and be able to engage with all levels of the University. About the location Based at … our Headington Campus, you'll experience the vibrant campus atmosphere and benefit from our modern office environment. The campus is one mile from the centre of Oxford and is served by regular public transport. This role will be hybrid and we expect attendance on campus for at least 1-2 days per week, which may increase during 2026 and More ❯

team supporting clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they’re on a mission to help … on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with … tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention, and internal collaboration Serve as an accountable point of contact for customer escalations within your region, ensuring visibility, timely action, and clear internal coordination Elevate the voice of the customer through clear documentation of pain points and feedback loops with More ❯

available Immediate requirement - strong leadership skills We are seeking for an experienced, passionate and highly motivated Data Scientist who will help discover the information hidden in vast amounts of customer data, and help make data driven decisions to deliver better products, service and relevance to the customers. THE ROLE Customer Science Develop and implement predictive models to understand … drivers of customer behaviour, including purchase patterns, customer lifetime events and sentiment analysis Create sophisticated customer segmentation using behavioural, transactional, and demographic data Design and build predictive models to enhance personalized customer experiences across all channels Collaborate on design of test & learn methods to measure CRM initiatives' effectiveness Monitor and optimize model performance through continuous improvement … into clear, actionable insights Create compelling data visualizations to effectively communicate patterns and insights Partner with cross-functional teams to enhance CRM strategies Provide data-driven recommendations to improve customer engagement metrics Skills ? Relevant experience in Customer Marketing Data Science including applied statistics and machine learning techniques (supervised and unsupervised learning, natural language processing, Bayesian statistics, time More ❯

the labour market and becoming the worlds leading job platform. The job at a glance Join our team and youll be responsible for maintaining and optimising Gainsight, ensuring robust customer lifecycle management … and identifying risks and opportunities within the platform through new technology advancements.Working in theCommercial Enablementdepartment, you will combine Gainsight administration, analytics, process design, and operational excellence to support our CX leadership team and CSMs in delivering consistent, scalable, and insight-driven customer experiences.You will play a vital role as we reimagine the labour market to make it work for … any of our UK offices - London, Portsmouth, Manchester or Glasgow. Your responsibilities: Provide first and second line support for Gainsight, maintaining all aspects of platform administration Ensuring that our Customer Success Managershave the tools, processes, insights, and training needed to deliver an exceptional customer experience at scale Build automated customer programs (onboarding, training, renewals, etc.) Assist More ❯

the labour market and becoming the worlds leading job platform. The job at a glance Join our team and youll be responsible for maintaining and optimising Gainsight, ensuring robust customer lifecycle management … and identifying risks and opportunities within the platform through new technology advancements.Working in theCommercial Enablementdepartment, you will combine Gainsight administration, analytics, process design, and operational excellence to support our CX leadership team and CSMs in delivering consistent, scalable, and insight-driven customer experiences.You will play a vital role as we reimagine the labour market to make it work for … any of our UK offices - London, Portsmouth, Manchester or Glasgow. Your responsibilities: Provide first and second line support for Gainsight, maintaining all aspects of platform administration Ensuring that our Customer Success Managershave the tools, processes, insights, and training needed to deliver an exceptional customer experience at scale Build automated customer programs (onboarding, training, renewals, etc.) Assist More ❯

Position Summary As a Enterprise Business Development Manager in the Customer Success and Growth team, you will be responsible for the development of new logo customers in industry verticals. You will be required to identify, nurture, close and execute growth opportunities across Claranet’s full portfolio of products and services, acting as the primary point of contact for customers … through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing Claranet’s enterprise customer base. Role Mission Claranet’s strategy is to grow our customer base in key … nurturing of these emerging relationships. Objectives & Key Results Drive revenue growth across new logo customers aligned to strategic industry verticals Leverage multiple channels for opportunity identification Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Essential Roles & Responsibilities Build and nurture excellent relationships with new logo customers aligned to strategic industry verticals More ❯

can build a career, not just a job. With over 250 employees across five offices, we support over 50,000 customers nationwide. Whether you're passionate about sales, technology, customer service, or management, you'll find opportunities here that will challenge, inspire, and reward you. Position Overview: We have a fantastic opportunity for you to join our Fleet Specialist … performance indicators. Develop and execute PR and marketing campaigns. Work closely with NPD (New Product Development), technical, and operational teams for product launches and continuous improvement. Ensure a positive customer experience in collaboration with the support team. Handle other duties and reasonable tasks assigned by management. Requirements Previous Telesales experience. Expert in all forms of approach to drive … with a strong knowledge of Microsoft Software such as Word, Excel and PowerPoint. Determined and pragmatic approach to delivering to tight deadlines and targets. Excellent communication skills, with demonstrable experience of building and maintaining customer relationships. Self-motivated, capable of working on own initiative. Resilient, proactive, able to thrive in a fast-paced, target-driven role. Benefits Free More ❯

production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help you solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers … of company goals) Build a coherent strategy and roadmap for addressing these problems with measurable objectives that align stakeholders and teams Build requirements that align product solutions closely to customer needs, & help to define phased, rapid, iterative delivery, with superior customer experience Drive, track, and document progress against plans - keeping open and clear lines of communications in … the face of change (driven by market pressure, customer feedback, business need) Collaborate with Executives and other cross-functional leadership to ensure your product strategy is aligned to the company vision, and the operational needs of the business Maintain competitive and market awareness and ensure sustained differentiation is always a core objective Verify readiness of features for release to More ❯

their money every day. As we continue our lightning-fast growth,? 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our Sales team powers customer growth around the world. From prospecting to acquisition and activation, they own their market segments, solve complex problems, and help more customers discover the value of Revolut with a … sharp, solution-oriented approach. We’re looking for an Account Executive to provide an excellent experience for our new business customers. You'll effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning closing and end-to-end activation. If you’re a motivated individual who enjoys a challenge and acts with integrity at all times, we More ❯

their money every day. As we continue our lightning-fast growth,? 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our Sales team powers customer growth around the world. From prospecting to acquisition and activation, they own their market segments, solve complex problems, and help more customers discover the value of Revolut with a … sharp, solution-oriented approach. We’re looking for an Account Executive to provide an excellent experience for our new business customers. You'll effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning closing and end-to-end activation. If you’re a motivated individual who enjoys a challenge and acts with integrity at all times, we More ❯

as the business migrates from on-prem/hosted solutions to a modern multi-tenant SaaS platform. You'll build high-performing teams, drive engineering standards, and ensure smooth customer transitions while guiding the adoption of AI across the product suite. Key Responsibilities Lead and develop engineering managers and product development teams Build a strong engineering culture focused on … quality, innovation, and customer outcomes Oversee outsourced QA and drive automation and continuous improvement Evolve cloud operations into a product-aligned SRE function Provide technical leadership across SaaS migration, cloud-native development, API strategy and AI enablement Partner with Product, Security, Sales and Customer Experience teams to align delivery and ensure successful customer migrations Set standards … ISO27001, GDPR, PCI/DSS) What You'll Bring Proven leadership in enterprise SaaS or major SaaS transformation programmes 8+ years in engineering, including 4+ years in senior leadership Experience scaling teams of 30+ engineers Strong technical grounding in Azure/AWS/GCP, architecture, and modern engineering practices Experience with large-scale platform migrations and mixed in More ❯

a fast-paced, high-performance environment. You’ll be the technical backbone bridging our product with client needs, helping scale our go-to-market efforts and shaping how customers experience our platform. This hybrid role combines technical expertise , client-facing problem-solving , and product integration , with plenty of room to grow and shape the scope based on your strengths. … hybrid environment that values flexibility and connection. What you'll do: You will work mostly on post-sales operations. Work closely with our Head of Ops (Ayelen) throughout the customer journey Develop a deep understanding of our customer use cases , flows of funds, and business objectives to add value effectively. Ensure an excellent customer experience and … apply technical expertise throughout the implementation by maintaining consistent, clear communication with multiple stakeholders. Differentiate between "must-have" and "nice-to-have" requirements and feedback from the customer during the deployment. Own the technical implementation process: identify and document project milestones, manage dependencies, and ensure timely delivery Identify and mitigate project risks such as scope creep, stakeholder engagement, customer More ❯

security. Communicate complex security concepts to non-technical stakeholders and executives. Provide training and mentorship on network security best practices. Maintain accurate documentation of configurations, processes, and procedures. Knowledge & Experience Minimum 8–10 years’ experience in network security, with at least 5 years as a Security Consultant, Security Architect, or equivalent . Proven expertise in Palo Alto Networks … Firewalls (mandatory). Strong understanding of LAN, WAN, DMZ architectures, routing, switching, and subnetting . Hands-on experience with cloud security (Azure, AWS, OCI). Familiarity with solution delivery lifecycles (SDLC), Agile frameworks, and security tools . Strong communication skills with the ability to simplify technical concepts for executives. Qualifications & Certifications Relevant certifications such as Palo Alto PCNSA/… PCNSE, F5, CompTIA, Zscaler, Azure, AWS, CISSP, CCSP, ISSAP, ITIL (preferred). Performance Expectations Customer Centricity : Deliver timely solutions to security incidents, enhance customer experience, and recommend effective controls. Sales Support : Contribute to proposal development, identify opportunities for service expansion, and support business growth initiatives. What’s on Offer Opportunity to work on cutting-edge network security More ❯

Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Manage and coordinate all aspects of IT Project Management, from discovery to go-live and support, making proactive decisions that will … in identifying training needs of internal and external ICT customers. Maintain an up-to-date technical knowledge, ensuring a broad knowledge of the latest computer and mobile technologies. Requirements Experience of agile and waterfall project delivery in an IT organisation. Experience of delivering technical projects that improve customer outcomes. A proactive problem-solving mindset, with the confidence … will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks Benefits Salary ranges from £41,562 up-to £46,202 depending on experience Social Housing Pension Scheme with up-to 10% employer contribution 28 days annual leave that increases with service plus bank holidays Option to buy and sell annual leave Training More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced … join their team. Job Type: Full Time Work Place: Onsite Location: Malta, Europe (Relocate to Malta) Relocation: VISA & Relocation Package Included Requirements Minimum of 7 years' service delivery management experience working within an IT Support/Managed Services environment Good communication skills and an excellent command of English language Strong customer focus with the ability to operate at … and issues Organised and delivery focused, strong planning skills and process driven Superior time-management skills along with strong sense of urgency People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels Able to work independently with minimal direction ITIL certified Responsibilities Provide end to end ownership of customer service contracts More ❯

launch strategies for new features, integrations, and AI-driven updates Partnering with Product, Sales, and Growth teams to build unified launch plans that drive adoption Conducting competitive analysis and customer research within the fast-moving world of ecommerce and AI Translating insights into smart, impactful product marketing campaigns Creating high-quality content including sales decks, one-pagers, demos, feature … explainers , and more Developing customer stories and educational materials that build trust and showcase value Working with the Growth team to explore and experiment with AI-led campaign testing, personalisation, and segmentation Tracking and measuring campaign performance to inform future strategy This is a hands-on role where you’ll directly influence product success and commercial impact. About You … We’re looking for someone who: Has 3+ years’ experience in product marketing Has worked in SaaS, ecommerce, or specifically the Shopify ecosystem Understands how AI is transforming marketing and customer experience Has proven experience launching products to market and running ongoing engagement campaigns Is eager to learn, develop, and grow — you don’t need to More ❯

an experienced Senior CCaaS Engineer looking for a new challenge? Do you have a background in Telephony + UC with a strong understanding of design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone and Genesys along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and … colleagues, and clients, on exciting projects. Overview: We are seeking a seasoned professional with a strong telecom and contact centre background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone or Genesys. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management, and … clients. Responsibilities: Solution Delivery and Integration: . Lead technical delivery of contact centre implementations across voice and digital channels. . Design and deploy IVR and queuing strategies aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access More ❯

Here, youll influence how millions of users interact with our platform every day driving discovery, engagement, and long-term value. Youll join a culture built on ambition, experimentation, and customer obsession, where bold ideas are encouraged and data fuels decision-making. If you thrive in a fast-paced environment, love solving complex problems at scale, and want to lead … global sports entertainment, DAZN offers a rare opportunity to make an impact that resonates worldwide. The Role Youll oversee product roadmaps across multiple domains, ensuring they drive both exceptional customer experiences and meaningful commercial outcomes. Your leadership will balance high-level strategic thinking with hands-on involvement supporting product teams day-to-day, removing blockers, and elevating standards. Youll … of data-informed decision-making, experimentation, and delivering at pace, while mentoring PMs at all levels and helping shape a world-class product practice. Operating at the intersection of customer insight, technology, and business strategy, youll play a pivotal role in defining how DAZN evolves, scales, and continues to lead in a competitive global market. What You'll Be More ❯

looking for a Business Analyst with a strong background in Microsoft Dynamics 365 projects to play a key role in delivering impactful change that improve systems role-security, enhance customer experience, and drive operational efficiency. As part of our Business Change Directorate, you'll bridge the gap between business and technology, gathering requirements, mapping processes, and ensuring that … ensure seamless implementation of change. Supporting testing and implementation - Assisting in user acceptance testing (UAT) and ensuring solutions meet business requirements before deployment. What We're Looking For Proven experience as a Business Analyst, with a strong preference for candidates with experience on Dynamics 365 security/role-based permissions projects Strong analytical and problem-solving skills - Able … to evaluate business processes with clarity, act inquisitively to identify gaps, and use data to recommend improvements. Experience with business process mapping and business analysis tools (e.g., Visio, Lucidchart, BPMN). Excellent stakeholder management - Able to navigate different perspectives, influence decision-making, and build strong relationships. A structured approach to documentation - Experience creating high-standard, detailed process diagrams More ❯

looking for a Business Analyst with a strong background in Microsoft Dynamics 365 projects to play a key role in delivering impactful change that improve systems role-security, enhance customer experience, and drive operational efficiency. As part of our Business Change Directorate, you'll bridge the gap between business and technology, gathering requirements, mapping processes, and ensuring that … ensure seamless implementation of change. Supporting testing and implementation - Assisting in user acceptance testing (UAT) and ensuring solutions meet business requirements before deployment. What We're Looking For Proven experience as a Business Analyst, with a strong preference for candidates with experience on Dynamics 365 security/role-based permissions projects Strong analytical and problem-solving skills - Able … to evaluate business processes with clarity, act inquisitively to identify gaps, and use data to recommend improvements. Experience with business process mapping and business analysis tools (e.g., Visio, Lucidchart, BPMN). Excellent stakeholder management - Able to navigate different perspectives, influence decision-making, and build strong relationships. A structured approach to documentation - Experience creating high-standard, detailed process diagrams More ❯

looking for a Business Analyst with a strong background in Microsoft Dynamics 365 projects to play a key role in delivering impactful change that improve systems role-security, enhance customer experience, and drive operational efficiency. As part of our Business Change Directorate, you'll bridge the gap between business and technology, gathering requirements, mapping processes, and ensuring that … ensure seamless implementation of change. Supporting testing and implementation - Assisting in user acceptance testing (UAT) and ensuring solutions meet business requirements before deployment. What We're Looking For Proven experience as a Business Analyst, with a strong preference for candidates with experience on Dynamics 365 security/role-based permissions projects Strong analytical and problem-solving skills - Able … to evaluate business processes with clarity, act inquisitively to identify gaps, and use data to recommend improvements. Experience with business process mapping and business analysis tools (e.g., Visio, Lucidchart, BPMN). Excellent stakeholder management - Able to navigate different perspectives, influence decision-making, and build strong relationships. A structured approach to documentation - Experience creating high-standard, detailed process diagrams More ❯

looking for a Business Analyst with a strong background in Microsoft Dynamics 365 projects to play a key role in delivering impactful change that improve systems role-security, enhance customer experience, and drive operational efficiency. As part of our Business Change Directorate, you'll bridge the gap between business and technology, gathering requirements, mapping processes, and ensuring that … ensure seamless implementation of change. Supporting testing and implementation - Assisting in user acceptance testing (UAT) and ensuring solutions meet business requirements before deployment. What We're Looking For Proven experience as a Business Analyst, with a strong preference for candidates with experience on Dynamics 365 security/role-based permissions projects Strong analytical and problem-solving skills - Able … to evaluate business processes with clarity, act inquisitively to identify gaps, and use data to recommend improvements. Experience with business process mapping and business analysis tools (e.g., Visio, Lucidchart, BPMN). Excellent stakeholder management - Able to navigate different perspectives, influence decision-making, and build strong relationships. A structured approach to documentation - Experience creating high-standard, detailed process diagrams More ❯

Manager (Pre-Paid Plan Products) Contract: Full-Time, Permanent Location: Maidenhead, Berkshire (Hybrid flexible, 3 days office) Salary: Up to £80,000 per annum Shape the future of digital customer journeys at Dignity Funerals. Are you a commercially minded, technically capable product leader who thrives in cross-functional environments? Dignity Funerals is seeking a Product Manager to own the … end-to-end digital and systems product experience for both the Simplicity Cremations and Dignity Funeral Plans websites. This is a pivotal role, responsible for delivering seamless, compliant, and high-converting customer journeys for pre-paid funeral plans and at-need cremations. What you'll be doing Own the Product Vision: Define and deliver the product roadmap for … boost conversion rates, revenue growth, and regulatory compliance (FCA-regulated products). Collaborate Cross-Functionally: Work closely with Marketing, Sales, Compliance, Finance, IT, and Development to ensure a seamless customer experience and support business growth. Optimise & Innovate: Lead a team of developers (internal and external), manage agile delivery, and drive continuous improvement through A/B testing, funnel More ❯

As a founding member of our Business Development function, your role will be to capitalise upon your experience of engaging with enterprise businesses to build top-of-funnel opportunities with large Advertisers. Your role will be to identify, prospect and nurture senior stakeholders on the benefits that our solutions can deliver. Building a great customer experience and … rapport from the outset. What You'll Do Accountable for meeting setting, outbound prospecting, conversion, quota, feedback, and customer obsession for strategic accounts Collaborate with marketing and product teams on narrating our value proposition. You are customer-focused, organized and successful at navigating objections through value-driven messaging Great at prospecting using value-driven messaging personalised to delight … market research to identify trends and opportunities. Relationship Management & mapping: you will focus on building strong partnerships with key accounts globally, building lasting relationships. Develop in-depth understanding of customer's organisation, business goals and challenges to better understand their needs. Work with Hubspot, LinkedIn Sales Navigator & Additional Prospecting Tools Hybrid working with minimum 3 days per week in More ❯

Management Office (PMO). The PMO function is being designed currently, and is something that will require ongoing build, nurture, inspiration, and effort for the purpose of creating great customer experiences from our brilliantly managed projects. The Project Management Officers role at Total IT is to: Build and promote a framework for project excellence within the PMO Engage with … date, clients are always informed, 3 rd parties are informed and booked onto site when required . Build and develop ways of working to create and nurture a great customer, colleague and Total IT business experience from our PMO Responsibilities Project and Resource Planning Sales to delivery handover. Develop with the delivery teams Project and Resourcing Plans to … and Quality Control Ensure the statement of work is agreed by both parties before work commences . Review and add to CRM the Work Acceptance Form collected from the Customer when each Project or Milestone is complete by our Project Managers and PMO Coordinators . Spot check quality control at various stages throughout the project lifecycle. Project Office Design More ❯