251 to 275 of 1,079 Customer Experience Jobs in the UK

SaaS technology company, rapidly growing profitable business with 175 employees based in London, Shanghai and Thessaloniki. The Role The Account Manager will be accountable for commercial relationships with a customer portfolio, maintaining daily business enquiries, and new business development and sales. What you'll be doing ● Manage a portfolio of agency accounts, identify new business opportunities, and collaborate with … other departments to ensure a seamless customer experience. ● Manage and grow sales within assigned accounts, including developing and implementing sales strategies, building strong relationships with key stakeholders, and identifying new business opportunities. ● Working closely with product and technology teams to help deliver and roll out new products and enhancements to customers based on your customer knowledge and relationships … Help negotiate and close all commercial agreements, ensuring customer satisfaction and optimum profitability for Travelfusion ● Liaise with legal and finance departments to validate proposals and close deals as required ● Conducting product presentations and demonstrations to clients and suppliers ● Collaborate with other departments to ensure a seamless customer experience ● Staying up-to-date on industry trends ● Conducting market More ❯

SaaS technology company, rapidly growing profitable business with 175 employees based in London, Shanghai and Thessaloniki. The Role The Account Manager will be accountable for commercial relationships with a customer portfolio, maintaining daily business enquiries, and new business development and sales. What you'll be doing ● Manage a portfolio of agency accounts, identify new business opportunities, and collaborate with … other departments to ensure a seamless customer experience. ● Manage and grow sales within assigned accounts, including developing and implementing sales strategies, building strong relationships with key stakeholders, and identifying new business opportunities. ● Working closely with product and technology teams to help deliver and roll out new products and enhancements to customers based on your customer knowledge and relationships … Help negotiate and close all commercial agreements, ensuring customer satisfaction and optimum profitability for Travelfusion ● Liaise with legal and finance departments to validate proposals and close deals as required ● Conducting product presentations and demonstrations to clients and suppliers ● Collaborate with other departments to ensure a seamless customer experience ● Staying up-to-date on industry trends ● Conducting market More ❯

SaaS technology company, rapidly growing profitable business with 175 employees based in London, Shanghai and Thessaloniki. The Role The Account Manager will be accountable for commercial relationships with a customer portfolio, maintaining daily business enquiries, and new business development and sales. What you'll be doing ● Manage a portfolio of agency accounts, identify new business opportunities, and collaborate with … other departments to ensure a seamless customer experience. ● Manage and grow sales within assigned accounts, including developing and implementing sales strategies, building strong relationships with key stakeholders, and identifying new business opportunities. ● Working closely with product and technology teams to help deliver and roll out new products and enhancements to customers based on your customer knowledge and relationships … Help negotiate and close all commercial agreements, ensuring customer satisfaction and optimum profitability for Travelfusion ● Liaise with legal and finance departments to validate proposals and close deals as required ● Conducting product presentations and demonstrations to clients and suppliers ● Collaborate with other departments to ensure a seamless customer experience ● Staying up-to-date on industry trends ● Conducting market More ❯

SaaS technology company, rapidly growing profitable business with 175 employees based in London, Shanghai and Thessaloniki. The Role The Account Manager will be accountable for commercial relationships with a customer portfolio, maintaining daily business enquiries, and new business development and sales. What you'll be doing ● Manage a portfolio of agency accounts, identify new business opportunities, and collaborate with … other departments to ensure a seamless customer experience. ● Manage and grow sales within assigned accounts, including developing and implementing sales strategies, building strong relationships with key stakeholders, and identifying new business opportunities. ● Working closely with product and technology teams to help deliver and roll out new products and enhancements to customers based on your customer knowledge and relationships … Help negotiate and close all commercial agreements, ensuring customer satisfaction and optimum profitability for Travelfusion ● Liaise with legal and finance departments to validate proposals and close deals as required ● Conducting product presentations and demonstrations to clients and suppliers ● Collaborate with other departments to ensure a seamless customer experience ● Staying up-to-date on industry trends ● Conducting market More ❯

Finance Business Partner Location: Hybrid - Tunbridge Wells About VisionTrack VisionTrack, part of the Markerstudy Group, is a leader in video telematics technology, empowering businesses to improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. … enjoys acting as a strategic advisor. The Finance Business Partner will go beyond traditional finance responsibilities, delivering financial clarity, challenging assumptions, and influencing decisions that enhance profitability, efficiency, and customer outcomes. While overseeing core management accounting duties, you will partner closely with business teams to optimise costs, improve margins, and support sustainable growth. Key Responsibilities Core Financial Management & Control … Maintain monthly control schedules and post adjustments for accrued/deferred revenue. Analyse Cost of Sales and revenue recognition for accurate reporting. Prepare profitability and margin analysis by customer, product, and channel. Reconcile stock positions and manage provisions for obsolete inventory. Deliver accurate month-end reporting, flash results, and balance sheet reconciliations. Support year-end audit preparation and maintain More ❯

where you are empowered to succeed. We look forward to having you join our journey and seeing how far we can go, together! We're now looking for a Customer Success Manager (CSM) to join the Conferma team and ensuring our customers achieve their desired outcomes with our products and services. As a CSM you'll be representing the … customer voice internally to demonstrate our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction/retention. The responsibilities include: Dedicated Portfolio Management - Ensuring each customer receives personalised attention and support. Monitoring the health of accounts … identifying and mitigating risks. Customer Success Score Service Reviews & QBR's - Conducting regular service reviews to assess customer satisfaction, gather feedback and identify areas for improvement. Using these insights to enhance service deliver and customer experience. Customer Lifecycle Management - Understand and take accountabilities for all the customer lifecycle stages for your portfolio including awareness, engagement More ❯

we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world's leading IT solutions enterprises, helping us deliver services and solutions in both challenging and … looking for risks and problems Excellent written and verbal communication skills An ability to adapt quickly and work in an agile fashion Desirable Skills and Technologies : Hands-on production experience on Linux, OpenShift Good knowledge on Linux, Kubernetes and OpenShift Role based access control in relation to OpenShift roles and SCC's Good troubleshooting skills on OpenShift and Kubernetes … Good troubleshooting skills in Docker and Podman Confidence in using GIT/Source Control Good CI/CD pipeline understanding Ansible automation Ability to write technical documentation Experience with ArgoCD, Istio/Service Mesh, Tekton and Helm Charts will be added advantage OpenShift monitoring and writing custom alerting using Prometheus Alertmanager CheckMK to monitor physical infrastructure Experience with More ❯

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology ? Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with a globally recognised digital agency that delivers large-scale impact with … a boutique approach. They’re looking for a Senior Digital Strategist to help shape outstanding digital experiences across websites, apps, intranets and portals, all driven by deep customer insight and connected data. What They Do This agency specialises in building exceptional digital platforms, but their real strength lies in connecting every digital touchpoint with data from sales, service, eCommerce … agency’s broader strategic thinking and positioning What They’re Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe Experience Cloud, Sitecore More ❯

bridge between business and technical teams, translating complex IAM/MFS/BFR requirements into actionable product backlogs. Define and prioritise product features, ensuring alignment with regulatory, security, and customer experience goals. Collaborate with engineering, architecture, and cybersecurity teams to deliver secure, scalable authentication and access management solutions. Manage the product roadmap and release cycles, ensuring timely delivery … against programme milestones. Communicate progress, risks, and dependencies clearly to senior stakeholders. Skills & Experience: Proven experience as a Product Owner or Product Manager in large-scale, enterprise environments. Deep understanding of Identity and Access Management (IAM) , Multi-Factor Authentication (MFS) , and Biometric/Fraud Risk (BFR) . Experience working in financial services or other regulated sectors is … highly desirable. Strong stakeholder management and communication skills. Agile delivery experience (Scrum/Kanban). To find out more about this exciting opportunity to lead a critical product area in a major security transformation programme and with cutting-edge IAM and authentication technologies, please share your CV via the link. More ❯

bridge between business and technical teams, translating complex IAM/MFS/BFR requirements into actionable product backlogs. Define and prioritise product features, ensuring alignment with regulatory, security, and customer experience goals. Collaborate with engineering, architecture, and cybersecurity teams to deliver secure, scalable authentication and access management solutions. Manage the product roadmap and release cycles, ensuring timely delivery … against programme milestones. Communicate progress, risks, and dependencies clearly to senior stakeholders. Skills & Experience: Proven experience as a Product Owner or Product Manager in large-scale, enterprise environments. Deep understanding of Identity and Access Management (IAM) , Multi-Factor Authentication (MFS) , and Biometric/Fraud Risk (BFR) . Experience working in financial services or other regulated sectors is … highly desirable. Strong stakeholder management and communication skills. Agile delivery experience (Scrum/Kanban). To find out more about this exciting opportunity to lead a critical product area in a major security transformation programme and with cutting-edge IAM and authentication technologies, please share your CV via the link. More ❯

solution design discussions, deliver compelling product demonstrations, and help customers solve complex business and IT challenges through intelligent observability. Responsibilities Client Engagement: + Collaborate with account executives to understand customer needs, business objectives and technical requirements + Lead technical discovery sessions and workshops with stakeholders. + Act as a trusted advisor, guiding customers through evaluation, deployment strategies, and ongoing … security, and performance across diverse environments. + Design and propose observability architectures across cloud-native, hybrid, and multi-cloud environments. + Develop complex proposals and cost models aligned with customer goals and DXC's service offerings + Deliver compelling product demonstrations and proof-of-concepts (PoCs). + Create solution documentation including architecture diagrams, ROI analysis, and technical proposals. … + Lead solution presentations to customers, articulating value and technical fit + Collaborate with DXC sales teams and delivery teams to design customer centric and profitable solutions + Work with DXC account & service teams to integrate Dynatrace into opportunities such as managed services Technical Leadership: + Stay up to date with Dynatrace capabilities, industry trends, and competitor offerings. + More ❯

customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we … lead and develop a highly effective team.• Business/financial/technical/marketing university degree or equivalent would be valued.• A proven record of high-level product management experience or similar/equivalent.• Payment market and technology experience preferably in customer present card payments.• Ability to take business requirement and translate them into detailed product specifications … or enhancements.• Experience of product lifecycle, managing release cycles and backlog.• Analytical approach to complex problems, generating pragmatic solutions with consensus.• Excellent verbal and written communication skills with customers, business and technical team members across the organization.• Strong interpersonal skills and an effective communication style.• Ability to effectively communicate and work in a distributed environment with colleagues located in More ❯

strategy and performance across our online Bingo offerings. You will report to the Head of Product and work closely with cross-functional teams including commercial, operations, marketing, technology, and customer insights to shape and deliver a best-in-class Bingo experience. You will be responsible for identifying customer needs within the Bingo space, driving product discovery and innovation … proposition in a fast-evolving digital landscape. Main Accountabilities & Responsibilities: Understand and align with Rank Interactive's business objectives to develop and execute a Bingo product strategy that meets customer needs and delivers commercial results Represent the voice of Bingo customers in all stages of product discovery using data insights, player feedback, and market research Drive a data-led … and prioritisation, with strong focus on player engagement, monetisation and retention within the Bingo ecosystem Develop and own the Bingo product roadmap, clearly articulating priorities that drive revenue growth, customer engagement, and operational efficiency Collaborate with internal and external stakeholders, including third-party Bingo providers, to assess product performance, identify areas for improvement, and ensure a compelling player experience More ❯

Project Coordinator Location: Dummer, Basingstoke Salary: £30,000 - £32,000 SCG is a dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development. Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to … be provided to enable your success within the business. You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client. Key Responsibilities: To ensure constant improvement of customer experience for our clients with maximum efficiency along with a continued drive to enhance your … ensure we provide a unified service from supplier to client. Raise or add all aspects of the project to our CRM which also includes the engine that bills the customer monthly for the services provided. Skills & Experience Positive can-do attitude Proven problem-solving attitude Excellent communication skills, both written and verbal High level of attention to detail More ❯

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase … adoption, support). Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Monitor journey performance using analytics and customer feedback. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Degree in … or related field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. Benefits Long contract Global organisation Free breakfast More ❯

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase … adoption, support). Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Monitor journey performance using analytics and customer feedback. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Degree in … or related field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. Benefits Long contract Global organisation Free breakfast More ❯

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase … adoption, support). Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Monitor journey performance using analytics and customer feedback. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Degree in … or related field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. Benefits Long contract Global organisation Free breakfast More ❯

CRM ANALYST UP TO £40,000 LONDON THE COMPANY: Join a fashion brand at the forefront of the industry, known for its commitment to delivering exceptional customer experiences. THE ROLE: As the CRM Analyst, you will play a crucial role in shaping the organisation's CRM strategies through data-driven insights. Your direct customer/CRM analytics experience, along with your skills in SQL, data visualisation, and Excel, will enable you to analyse customer data, provide actionable insights, and contribute to the overall success of the fashion brand. The CRM Analyst will have the following responsibilities:- Utilise SQL for data extraction, transformation, and analysis.- Conduct direct customer and CRM analytics to enhance customer experiences. … CRM insights into business strategies.- Translate complex data-driven findings into actionable recommendations.- Stay up-to-date with industry trends and best practices in CRM analytics. YOUR SKILLS AND EXPERIENCE: The ideal CRM Analyst will have the following skills and experience: - Proven experience in direct customer/CRM analytics, preferably within the fashion industry.- Proficiency in More ❯

UK&I. providing operational management of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware and software asset management … and recover technology services that support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology services throughout the entire service … the organisation. Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial More ❯

Payments Transformation project. Currently undergoing a significant period of digital and technical evolution, they are embarking on a multi-year Payments Transformation Programme to modernise their payments infrastructure, enhance customer experience, and ensure compliance with evolving industry standards. You will be instrumental in bridging the gap between business needs and technical delivery, playing a pivotal role in the … and third-party vendors to ensure technical feasibility and successful solution delivery. Support the testing and Quality Assurance (QA) teams by clarifying requirements and assisting with issue resolution. Skills & Experience: Essential: Proven experience as a Business Analyst, within the UK banking sector. Demonstrable experience working on at least one major payments project (e.g., payments gateway implementation, platform … Solid understanding of UK payment schemes (e.g., Bacs, CHAPS, Faster Payments). Excellent communication, interpersonal, and stakeholder management skills. Desirable: Knowledge of payments standards such as ISO 20022 . Experience working on Card Payments Familiarity with Open Banking and PSD2 regulations. Experience with payments processing systems and technologies. More ❯

Payments Transformation project. Currently undergoing a significant period of digital and technical evolution, they are embarking on a multi-year Payments Transformation Programme to modernise their payments infrastructure, enhance customer experience, and ensure compliance with evolving industry standards. You will be instrumental in bridging the gap between business needs and technical delivery, playing a pivotal role in the … and third-party vendors to ensure technical feasibility and successful solution delivery. Support the testing and Quality Assurance (QA) teams by clarifying requirements and assisting with issue resolution. Skills & Experience: Essential: Proven experience as a Business Analyst, within the UK banking sector. Demonstrable experience working on at least one major payments project (e.g., payments gateway implementation, platform … Solid understanding of UK payment schemes (e.g., Bacs, CHAPS, Faster Payments). Excellent communication, interpersonal, and stakeholder management skills. Desirable: Knowledge of payments standards such as ISO 20022 . Experience working on Card Payments Familiarity with Open Banking and PSD2 regulations. Experience with payments processing systems and technologies. More ❯

Payments Transformation project. Currently undergoing a significant period of digital and technical evolution, they are embarking on a multi-year Payments Transformation Programme to modernise their payments infrastructure, enhance customer experience, and ensure compliance with evolving industry standards. You will be instrumental in bridging the gap between business needs and technical delivery, playing a pivotal role in the … and third-party vendors to ensure technical feasibility and successful solution delivery. Support the testing and Quality Assurance (QA) teams by clarifying requirements and assisting with issue resolution. Skills & Experience: Essential: Proven experience as a Business Analyst, within the UK banking sector. Demonstrable experience working on at least one major payments project (e.g., payments gateway implementation, platform … Solid understanding of UK payment schemes (e.g., Bacs, CHAPS, Faster Payments). Excellent communication, interpersonal, and stakeholder management skills. Desirable: Knowledge of payments standards such as ISO 20022 . Experience working on Card Payments Familiarity with Open Banking and PSD2 regulations. Experience with payments processing systems and technologies. More ❯

Payments Transformation project. Currently undergoing a significant period of digital and technical evolution, they are embarking on a multi-year Payments Transformation Programme to modernise their payments infrastructure, enhance customer experience, and ensure compliance with evolving industry standards. You will be instrumental in bridging the gap between business needs and technical delivery, playing a pivotal role in the … and third-party vendors to ensure technical feasibility and successful solution delivery. Support the testing and Quality Assurance (QA) teams by clarifying requirements and assisting with issue resolution. Skills & Experience: Essential: Proven experience as a Business Analyst, within the UK banking sector. Demonstrable experience working on at least one major payments project (e.g., payments gateway implementation, platform … Solid understanding of UK payment schemes (e.g., Bacs, CHAPS, Faster Payments). Excellent communication, interpersonal, and stakeholder management skills. Desirable: Knowledge of payments standards such as ISO 20022 . Experience working on Card Payments Familiarity with Open Banking and PSD2 regulations. Experience with payments processing systems and technologies. More ❯

Payments Transformation project. Currently undergoing a significant period of digital and technical evolution, they are embarking on a multi-year Payments Transformation Programme to modernise their payments infrastructure, enhance customer experience, and ensure compliance with evolving industry standards. You will be instrumental in bridging the gap between business needs and technical delivery, playing a pivotal role in the … and third-party vendors to ensure technical feasibility and successful solution delivery. Support the testing and Quality Assurance (QA) teams by clarifying requirements and assisting with issue resolution. Skills & Experience: Essential: Proven experience as a Business Analyst, within the UK banking sector. Demonstrable experience working on at least one major payments project (e.g., payments gateway implementation, platform … Solid understanding of UK payment schemes (e.g., Bacs, CHAPS, Faster Payments). Excellent communication, interpersonal, and stakeholder management skills. Desirable: Knowledge of payments standards such as ISO 20022 . Experience working on Card Payments Familiarity with Open Banking and PSD2 regulations. Experience with payments processing systems and technologies. More ❯

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's … most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. We're looking for a … super-smart colleagues challenging and rewriting the rules, not just following them. What we expect from you Degree in Statistics, Maths, Physics, Economics or similar field 5+ years of experience required Programming skills (Python and SQL are a must have) Analytical Techniques and Technology Logical thinking and problem solving Stakeholder Management Experience with and passion for connecting your More ❯