251 to 275 of 2,830 Customer Experience Jobs in the UK

problems Perform onboarding functions to enable smooth and effective transition of new contracts onto the platform. Ensure the prompt resolution of incidents, keeping the customer informed throughout and informing your colleagues/manager as appropriate. As required, produce an executive summary of major incidents keeping senior management informed of … the progress of key customer impacting incidents. Identify cost saving opportunities within an application (e.g. Vendor, License, Waste). Identify and document risks, making line manager or Application lead aware, and continue to assist with resolution. Validate submitted risks into the risk register, and own risk entry. Skills Service … Now experience and certification CMDB and Asset Management experience Software Engineering experience Experience of working in a technical support team Technical aptitude Working within a customer facing environment Being part of a technical support team Experience working with Service Now or a similar ITSM More ❯

Principal Product Manager Technical, Prime Video Viewer Experience Job ID: Amazon Development Centre (London) Limited Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are … is at the heart of everything we do. If this sounds exciting to you, please read on. As a product leader for the viewer experience for movies and TV shows, you will define a best-in-class, lean back, playback experience for Prime Video's core content type. … You will have end-to-end ownership of the product strategy, roadmap, features, user experience, design, and technology required to deliver an immersive playback experience that enables Prime Video customers to binge watch their favorite movies and TV shows. Prime Video's scale and selection is unprecedented, so More ❯

Analytics Manager, Trustworthy Shopping Experience, Operations At we strive to be Earth's most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your … chance to work hard, have fun, and make history. At the core of the position is passion for protecting Amazon's reputation and the customer experience and trust. Responsibilities Develop insights that will help business and operation teams to take strategic decisions that will impact top line or … line for the company. Work with cross-functional leaders to understand their data needs and partner with them to build data solutions. Have relevant experience in data analytics working with large data sets and to extract and transform data using various tools and technologies. Transform data into actionable business More ❯

have, we learn, extracting and generating vast quantities of data. This conversational data is invaluable to our clients, helping them gain insight into their customer experience, operational processes and more. Our goal is to help them use this data to make better decisions. From staffing to process improvement. … isn't solving problems for our customers and you love learning. Engineering is ever-changing. You enjoy exploring areas that you might not have experience with yet. You will be keen on developing clean and maintainable code and mentoring other developers in achieving the same. Most of all, you … data volumes efficiently API Development: Design secure, scalable APIs AWS Cloud Expertise: Architect and deploy systems using AWS services (Lambda, API Gateway, S3, etc) Experience As a Product Engineer at Travtus you will design, implement and improve our backend infrastructure. We are particularly interested in hearing from Engineers who More ❯

Account Exec/Customer Success Manager - Finance Aviation Sector Job Sector BI/SaaS/Research/IT Contract Type Permanent Location London (3 days a week) + Working from home Up to £40k basic (neg) + bens Job Reference MediaIQ-AviaFi1203 Do you have 18+ months customer success experience for a business intelligence platform? Do you have experience of upselling and rebooking subscriptions clients? Want to work for a dynamic and growing business intel and events business? Like the idea of onboarding, training and retaining finance sector clients? If yes, please read on The … Company The company delivers data-driven insights, analytics, advisory services and events for the aviation finance community. They bring together the talent and experience of some of the industry's leading players to provide a fresh perspective on how to make money through the aviation cycle. They provide an More ❯

technical bridge between our Sales team and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual. Requirements 5+ years Presales experience Understanding and awareness … of how AI is impacting the customer service business as well as AI Technologies so as LLM and ChatGPT Knowledgeable of web/scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications Experience mapping RFI/RFP requirements to software solutions. Excellent interpersonal, communication, persuasion, presentation and writing … skills. Experience scoping, managing and executing customer pilots and Proof of Concepts. Knowledge of SaaS Business applications. Knowledge of one or more of the following Customer Service Software AI, Automation and Bots ITSM Data warehousing Business intelligence Workforce Management QA Integration & middleware Outstanding problem solving skills, including More ❯

product resulting from work of the Team. Product Professionals are at the center of delivering new products and driving innovation on platforms that improve customer experience, meet customer needs, and create business value while prioritizing "what" the team is working on to deliver value to the customer. … product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Understand and ensures product features and processes align with applicable Discover regulatory, compliance, and risk management … timelines of projects and/or plans through storyboarding and structuring complex information visually. Contributes to the product development and vision by connecting how customer solutions support business goals. Responsible for delivering Minimum Viable Product (MVP). Collaborate with cross-functional teams to support go-to-market strategies. Builds More ❯

Marketing Events and Customer Advocacy Program Manager About Us Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with … well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates. The Role We're looking for an experienced Marketing Events and Customer Advocacy Program Manager to take our events and customer engagement to the next level. At Duco we are customer obsessed. We attend … industry conferences, host our own events and webinars, and engage proactively in a customer experience that builds customer advocacy. This role will be responsible for planning, executing and reporting on events, while also building and managing a customer advocacy program. The role sits in Duco's More ❯

management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time. What you'll be doing Reporting to our Senior Director, Customer Success & Training you will play a key role … as part of the Customer Success Leadership team. You will be responsible for: Developing and maintaining a unique understanding and executive level working relationship with our Enterprise customers & prospects, understanding their business strategy and plans to ensure they and Reapit are aligned. Take ownership of a portfolio of assigned … providing them with a single point of accountability and working with internal teams to enhance engagement, increase product adoption and overall value realisation. Delivering Customer service excellence through regular meetings and engagement, ensuring SLAs are consistently met and Customer expectations are exceeded at every opportunity, in order to More ❯

Principal Product Manager Technical, Prime Video Viewer Experience DESCRIPTION Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Amazon's Prime Video is … is at the heart of everything we do. If this sounds exciting to you, please read on. As a product leader for the viewer experience for movies and TV shows, you will define a best-in-class, lean back, playback experience for Prime Video's core content type. … You will have end-to-end ownership of the product strategy, roadmap, features, user experience, design, and technology required to deliver an immersive playback experience that enables Prime Video customers to binge watch their favorite movies and TV shows. Prime Video's scale and selection is unprecedented, so More ❯

Sr. Product Manager-ReCommerce, Amazon ReCommerce Are you customer obsessed, flexible, smart & analytical, strategic yet execution focused, hungry and passionate about Reverse Logistics? If yes, this opportunity will appeal to you. We are looking for a customer-obsessed, think big Product Manager to join the India Returns & ReCommerce … Manager, you will be responsible for building products that help process returns faster while scaling ReCommerce as a service that increases value recovery and experience for Sellers, increases selection for customers to buy on Amazon, and reduces costs for Amazon. In this role, you will serve as the end … rollout plan, and working across a broad stakeholder group to deliver results. You will deliver product innovations that drive accurate item evaluation to optimize customer experience and recovery value. Key job responsibilities: An Exemplary Owner: You enjoy tackling big challenges and do what it takes to achieve long More ❯

Trading team who will have an active part in building out our next generation front end. The ideal candidate is someone who has demonstrated experience architecting, building, and operating highly scalable, available, and fault-tolerant trading systems across a range of technologies. You are excited to work with a … of new functionality and maintain the company's fixed income e-trading platform for institutional credit product trading focusing on UX/UI and customer experience Build re-usable components to be compatible across product lines Participate in analyzing, designing, writing, and testing code, documenting, and implementing functionally … appropriate, technically sound, and well-integrated application systems This is completed in accordance with product manager's vision, customer requirements, and organizational methodologies and standards Work through all phases of the software development life cycle, including analysis, design, requirements, implementation, unit testing, functional testing, and postproduction release support What More ❯

Website Manager to oversee and optimise our new Shopify website. This role involves managing website operations, coordinating with developers, ensuring smooth fulfilment, and improving customer experience. If you have a passion for e-commerce, digital marketing, and operations, this is a great opportunity to make an impact! Key Responsibilities … smooth order processing. Forecast demand and communicate stock needs with fulfilment providers to prevent stockouts. Monitor order trends and identify any supply chain inefficiencies. Customer Experience & Support Oversee and respond to customer emails, resolving inquiries and product requests. Manage refunds & returns according to website policies. Ensure all … customer interactions align with brand standards and service levels. Reporting & Compliance Generate and manage Shopify sales reports, sharing key insights with finance and marketing teams. Assist with monthly downloads/uploads of sales data for tax reporting. Keep track of website analytics, customer behaviour, and conversion rates to More ❯

Website Manager to oversee and optimise our new Shopify website. This role involves managing website operations, coordinating with developers, ensuring smooth fulfilment, and improving customer experience. If you have a passion for e-commerce, digital marketing, and operations, this is a great opportunity to make an impact! Key Responsibilities … smooth order processing. Forecast demand and communicate stock needs with fulfilment providers to prevent stockouts. Monitor order trends and identify any supply chain inefficiencies. Customer Experience & Support Oversee and respond to customer emails, resolving inquiries and product requests. Manage refunds & returns according to website policies. Ensure all … customer interactions align with brand standards and service levels. Reporting & Compliance Generate and manage Shopify sales reports, sharing key insights with finance and marketing teams. Assist with monthly downloads/uploads of sales data for tax reporting. Keep track of website analytics, customer behaviour, and conversion rates to More ❯

fair financial future, one piece of software at a time. Team Description At our customers are at the heart of everything we do. The Customer Success team is dedicated to delivering seamless support experiences and customer enablement to our rapidly growing, global customer base. Role Description As … a Customer Support Senior Associate, you will join our Second Line Support team and provide the highest level of service to millions of customers using products. In this role, you'll become a product expert, responsible for training, troubleshooting, and resolving customer inquiries and escalations through various channels … professionally and promptly. Additionally, you'll maintain an up-to-date understanding of new products and functionality, utilizing this knowledge to enhance customer experience and resolve reported issues. Successful candidates in this role will be able to resolve and communicate technical issues to our customers simply, concisely, and More ❯

and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power … rely on Fresha to power their operations daily. Reporting to the VP of Marketing (Brand and Communications) and working closely with Product, Revenue Operations, Customer Experience, and the wider Marketing team, you will be responsible for developing and optimising our CRM programs. This includes driving lead activation, feature … monetisation, and retention through a combination of ad hoc and automated marketing communications. The ideal candidate is a CRM expert with hands-on execution experience and a strategic mindset, ideally within a fast-paced two-sided marketplace environment. You'll have deep experience working with HubSpot and be More ❯

are strengthening our offering by continuously building and enhancing product capabilities to improve shopper engagement and advertiser experience. We are seeking an exceptional User Experience Designer to create intuitive and innovative solutions for advertisers and Partners. This role is integral to the IN Ads product team, focusing on designing … account management product), Pi (Insights and Measurement product), and GenAI-based initiatives targeted to improve campaign effectiveness. The ideal candidate will drive the user experience strategy and design for critical ads products, combining analytical thinking with creative problem-solving. You'll work at the intersection of complex ads systems … Drive to deliver impactful solutions that scale across Advertiser and Partner base Key job responsibilities Translate business requirements into use cases and high-level customer experience frameworks Design interfaces and interaction flows for voice experiences, mobile apps, and embedded screens Produce conceptual diagrams, wireframes, visual mock-ups, and More ❯

Sr. Customer Solutions Manager, China CSM Job ID: Beijing Century Joyo Information Technology Co., Ltd. Shenzhen Branch Amazon Web Services, an Company, has been the world's leading cloud provider for more than 17 years with the most mature, comprehensive, and broadly adopted cloud platform. We have over … enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Amazon Web … first two utility-scale renewable projects-a solar farm and a wind farm-are also generating clean energy to the country's grid. The Customer Solutions Manager is a dedicated technical and business strategic program manager who partners with the wider AWS teams to ensure the customer has More ❯

Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? If so, we are seeking an exceptional Product Manager who will be part of IN AMXL team with the charter to grow … teams to launch various short-term and long-term capabilities, contributing to our vision of sustainable growth, reliability and best-in-class H&B customer experience in India. A successful candidate will excel in written and verbal communication, be fluent in dealing with and articulating trends and analysis … product/program strategy and strong in stakeholder management. They will be comfortable with ambiguity in a fast-paced and ever-changing environment, have experience in international markets, drawn to thinking big and the prospect of evolving the program into new use cases, and will be able to roll More ❯

responsible for working across functions and therapeutic areas to drive media and digital channel strategy across platforms and partners to enable a personalized, connected customer journey. This person will lead the implementation and enhancements of the cross-channel journey to realize the omnichannel marketing vision, working collaboratively with marketers … IT, Media Excellence, agencies, and analytics teams to build a connected system of products that enable personalization of the customer experience. They will design and develop the omnichannel capability (technology, training, process) to support personalized and predictive omnichannel engagement. Reports to the Director, Omnichannel Strategy and Execution. The individual … and partner with Commercial Excellence, Marketing, Field Leadership, and Media Excellence for seamless integration of data that will enable data activation to enable seamless customer experience. Partner brand teams to design and implement a personalized customer journey using an integrated content and channel strategy. Develop, implement and translate More ❯

accounts to enterprise-level customers including public sector. Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon … cloud technologies. The Escalation and Event Management (E2M) team is part of the broader AWS Support organisation and is dedicated to managing critical escalations, customer facing operational communications, and handling large-scale customer impacting events. E2M's purpose is to drive operational excellence and improvements to the overall … customer experience. ABOUT YOU E2M is looking for people who are detailed, analytical thinkers as well as creative problem solvers, with a strong bias for action. You are someone who is not constrained by the notion of "how things are usually done", and you are equally comfortable operating in More ❯

accounts to enterprise-level customers including public sector. Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon … cloud technologies. The Escalation and Event Management (E2M) team is part of the broader AWS Support organisation and is dedicated to managing critical escalations, customer facing operational communications, and handling large-scale customer impacting events. E2M's purpose is to drive operational excellence and improvements to the overall … customer experience. ABOUT YOU E2M is looking for people who are detailed, analytical thinkers as well as creative problem solvers, with a strong bias for action. You are someone who is not constrained by the notion of "how things are usually done", and you are equally comfortable operating in More ❯

accounts to enterprise-level customers including public sector. Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon … cloud technologies. The Escalation and Event Management (E2M) team is part of the broader AWS Support organisation and is dedicated to managing critical escalations, customer facing operational communications, and handling large-scale customer impacting events. E2M's purpose is to drive operational excellence and improvements to the overall … customer experience. ABOUT YOU E2M is looking for people who are detailed, analytical thinkers as well as creative problem solvers, with a strong bias for action. You are someone who is not constrained by the notion of "how things are usually done", and you are equally comfortable operating in More ❯

a rapidly evolving part of AMZL, taking the lead in developing a best-in-class operation to make effective, real-time decisions to maximize customer and driver experience whilst on the road. As Payment Programs, EU CO, you will own multiple programs to drive the Work Summary and … Invoicing programs to improve the overall last mile cost and DSP Experience for AMZL EU. You will be responsible for building processes, systems, and mechanisms to monitor and take actions in partnership with the work summary and invoicing execution teams and different partner teams such as DSP, ACES and … Finance. You will be accountable for cost and customer experience, both in short term process improvements and long-term step-function improvements. We are open to hiring candidates to work out of one of the following locations: London, GBR Key job responsibilities Responsible for EU Work Summary and More ❯

better care with greater efficiency, whilst working towards quicker and more reliable recovery for patients. We're looking for a dynamic and highly motivated Customer Success Manager (CSM) to join our team and help us provide exceptional onboarding, implementation, and ongoing account management for our customers. Role Overview: As … a Customer Success Manager, you will be responsible for driving the success and growth of a portfolio of customers throughout their journey with us. This includes owning the full lifecycle of the customer relationship, from onboarding and implementation to ongoing account management, renewals, and expansion. You will be … directly responsible for ensuring high levels of customer satisfaction and for identifying and securing opportunities for upselling and cross-selling. This is a key role requiring excellent project management skills, a deep understanding of customer needs, and a strong commercial mindset to maximize customer value and drive More ❯