51 to 75 of 733 Customer Experience Jobs in the UK

Role: Customer Success Manager Location: Midlands Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive … nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful ...

platforms and cloud technologies Design and deliver solutions across platforms such as Microsoft Dynamics 365, Salesforce, AWS, Google Customer Engagement Suite, Genesys Cloud CX, and Sierra Define and communicate target‐state architectures , explaining how platform capabilities align with wider enterprise architectures Plan and drive end‐to‐end delivery, managing … agenda Collaborate across the Accenture ecosystem, sharing knowledge and strengthening overall platform capability Stay at the forefront of emerging trends in customer data, CX, CCaaS, GenAI, and conversational AI Mentor and develop future leaders, fostering a culture of inclusion, continuous improvement, and high performance What We’re Looking ...

Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

Title: Head of Events and Sponsorship Location: London/Hybrid Salary : £45,000 - £65,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, Permanent About the role: The Head of Events and Sponsorship leads techUK's events strategy and sponsorship portfolio, overseeing … Board on events performance in quarterly reports. Identify and implement process improvements, including digital transformation, to streamline and improve the end-to-end customer experience. Skills, Knowledge and Expertise: Core Competencies: Strategic thinking and planning - Ability to design and deliver an events strategy that supports organisational priorities, policy goals ...

Grow with us. Do you love helping customers win? At B2BE , we turn complex challenges into simple, powerful solutions. We’re looking for a Customer Success Consultant who’s passionate about problem-solving, relationship-building, and making every customer experience a success story. RESPONSIBILITIES: Build and maintain … strong relationships with customers to drive retention and satisfaction. Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions. Foster long-term client relationships by understanding their goals, challenges, and requirements. Develop a strong understanding of our software solution and its functionalities. Understand customer ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

Title : Training & Enablement Specialist Salary: Dependent on experience Location : Darlington Employment Opportunity : Permanent At CameraMatics, we are transforming fleet safety through AI-powered technology - helping organisations reduce risk, improve driver behaviour, and unlock meaningful operational insights. As we scale across the UK, Europe, and North America, delivering a consistent … high-quality enablement experience is key to ensuring customers quickly realise value and maximise adoption. We are looking for a forward-thinking, creative, and customer-focused Training & Enablement Specialist to join our team. This role is responsible for the design, delivery, and continuous improvement of training programmes ...

Customer Success Manager/Senior Customer Success Manager Fashion/eCommerce Tech Scale-Up London (Hybrid, 2 days/week) £65k–£75k + Bonus + Equity (TBC) We’re partnering with a high-growth, founder-led ecommerce technology company transforming how premium and luxury fashion brands engage customers … online. Their platform sits at the intersection of ecommerce, logistics, and customer experience, partnering with LUX and High Street brands. The Opportunity This is a high-impact, hands-on Customer Success role, working directly with the Co-Founder to shape how Customer Success operates ...

transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. … culture of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen ...

delivering outcomes that meet both customer needs and business goals. Working within a Customer Experience Centre of Excellence, you’ll support CX strategy, content excellence, and performance across product roadmaps in the UK & Ireland. From onboarding journeys to ongoing engagement, everything is driven by one purpose: creating … Integrate AI into personalised, scalable content experiences Define and validate information architecture and navigation Establish scalable content patterns and editorial standards Define and track CX KPIs and content performance metrics Ensure accessibility standards (WCAG 2.2) are met across all outputs Who You Are Proven track record delivering strategic, user-centred ...

ecommerce trading operations across one or more DTC websites, working closely with marketing and operations to drive performance, improve the customer experience, and support the commercial strategy of a business with a genuine reputation for excellence in its field. Main Responsibilities: Develop strategic sales plans each period … conversion rate optimisation Manage the scheduling and publishing of digital promotional calendars in line with campaigns and seasonal priorities Coordinate with operations and customer service teams to support an exceptional end-to-end customer experience Skills/Experience: 2 to 3 years of experience ...

Customer Success Manager A Customer Success Manager plays a key role within a Software & Cloud division, helping customers maximise the value of their cloud and software investments. The role focuses on building strong relationships, understanding customer strategy, and guiding effective adoption of cloud technologies. Acting … trusted advisor, the CSM supports digital transformation initiatives, drives measurable business outcomes, and maintains long-term customer satisfaction through proactive engagement and strong product knowledge. Key Responsibilities Build and maintain long-term relationships with key stakeholders, including both technical and business decision-makers Understand customer strategic objectives ...

Points SDR Position Fast scaling start up with the Customer Experience Software Space Early Sales hire with excellent progression opportunities Hybrid role - Out of London Basic salary circa £35K with double OTE About The Company Disruptive audio technology company Recently raised series B funding Dynamic culture and hybrid … close of initial meeting Targeting mid market accounts initially Selling to C-Suite and Operations Leaders About the Candidate Circa 1 year SDR experience within Saas. Experience within the Customer Experience Software space is preferred but not essential Start up/Scale up experience preferred ...

client is a specialist Customer Experience consultancy who help their clients maximise their marketing potential by helping them get the best out of their Marketing Technology/Automation and Customer Data. Job Summary We are looking for a sales focussed Account Director to join the team … find business opportunities and manage customer relationships. You’ll be directly responsible for the preservation and expansion of the existing customer base, with new clients periodically added as opportunities are closed by the New Business team. The ideal candidate will be experienced in sales and customer service ...

Group's growth ambitions in the UK and European markets. • Serve as the internal champion for digital commerce, influencing senior stakeholders and embedding a customer-first, data-driven culture across the business. • Identify new commercial opportunities — new channels, new markets, new product categories — and build the business case … core product categories and new market entries. • Manage paid search and digital advertising budgets efficiently, optimising for ROI across both B2B and B2C audiences. Customer Experience & Conversion • Take end-to-end ownership of the online customer journey — from first discovery through to post-purchase — for both trade ...

bring a strong blend of technical expertise, content governance knowledge, and stakeholder engagement skills. The role involves working collaboratively with teams across IT, Transformation, Customer Experience and Communications as well as with external agencies and suppliers. Key Responsibilities: Technical management Oversee the performance, stability, and security of external … online use Ensure content is optimised for SEO, accessibility, and usability Support the wider team with social media content creation, publishing and administration User Experience and Analytics Produce sitemaps and visual website structures to improve navigation Monitor website performance using analytics tools and recommend improvements Gather user insights through ...

career progression, and long-term prospects. Youll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, youll play … internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent) Ideally you will have commercial experience in a technical or customer support-type position, but top recent graduates who are keen on a career in support are encouraged ...

consistency across both ERP systems and eCommerce platforms . You will play a vital part in maintaining product availability, pricing accuracy, and seamless customer experience across digital and internal systems. This opportunity is ideal for someone with experience in ERP administration, product data management, eCommerce systems … purchasing, sales, and marketing teams Identify opportunities to streamline product data processes Provide general IT administration support including workstation and printer troubleshooting Essential Skills & Experience Experience working with ERP systems, product databases, or eCommerce platforms Strong attention to detail with a focus on data accuracy Comfortable managing large ...

Outside IR35) Overview A retail business is seeking an AI Product Manager to lead the development and optimisation of conversational AI products that enhance customer experience and operational efficiency. The role sits at the intersection of product, engineering, and AI, requiring someone who can manage stakeholders and improve … scale AI solutions that deliver measurable value while remaining efficient and reliable. Key Responsibilities Own the product direction for conversational AI use cases across customer and internal retail applications Work with stakeholders across e-commerce, stores, and customer service to define priorities and outcomes Translate business needs into ...

services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing … base. Key Responsibilities Drive revenue growth across new logo customers aligned to strategic industry verticals Leverage multiple channels for opportunity identification Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Identify new business opportunities across Claranet UK s full portfolio of products ...

Title: Workplace Experience Coordinator Contract: 12 Months (01/05/2026 start) Location: London (5 days onsite - 1 day Hammersmith, 4 days Central London) Role Overview We are seeking a proactive and highly organised Workplace Experience Coordinator to support the day-to-day delivery of an exceptional … workplace-related queries and issues Know-How Apply core operational management principles including work scheduling, prioritisation, and process execution Demonstrate strong knowledge of workplace experience practices, including: Property and facilities administration Space planning and utilisation Workplace/customer experience Vendor and supplier coordination Maintain effective relationships with ...

Customer Relationship Manager Location: Remote - regular client site visits Contract: Fixed-term (14 months) We’re working with a growing technology business looking for an experienced Customer Relationship Manager to join the team on a 14-month fixed-term contract . This role is focused on building strong … client relationships, driving customer engagement and ensuring long-term account success across a portfolio of software customers. You will act as the main point of contact for clients, helping them maximise value from the platform, supporting onboarding and adoption, and ensuring an excellent customer experience throughout ...

Experience & Performance Consultant £60,000-£75,000 + Benefits London, Birmingham or Glasgow Based - Flexible Working We’re working on a unique opportunity to redefine customer experience through AI and we’re looking for someone exceptional to join the journey. If you’re passionate about … outcomes of AI deployments • Partnering with senior stakeholders to shape AI strategy and roadmap 🎯 What we’re looking for: • Deep expertise in UX/CX and conversational design • Strong experience with AI/NLP tools (e.g. ChatGPT, Google Dialogflow, Amazon Lex) • A data-driven mindset with a passion ...

Opportunity: Our suite of products is market leading in the customer experience space, and we're enjoying terrific success. Our growth targets are ambitious, and we need committed, successful sales people who have the skills, experience and track record to work with their team to develop … demonstrate clear enterprise sales skills, and have evidence of leading and supporting individuals across; solution consulting, digital strategy, product specialists, industry experts, marketing and customer success - all through the fostering of client relationships. What you'll Do As an Account Executive within our strategic industries team, you will ...