51 to 75 of 976 Customer Experience Jobs in the UK

Location Samsung Experience Store, Edinburgh Salary £41,000 - £45,000 DOE (20% bonus potential) Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking … for a talented Store Manager to join our Samsung Experience Store in Edinburgh Role Summary As the Store Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that … Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers. Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide More ❯

data and linking with transactional data to identify opportunities and measure impact Scaling the programme globally while balancing consistency with local nuances Monitoring industry trends to keep the digital CX strategy competitive What were looking for Strong experience in Digital Voice of the Customer programmes, with Medallia Experience Cloud (must have) Solid background in implementing and scaling … digital CX initiatives, not just designing them Experience in project management and delivery across multiple markets or regions A technical understanding of ecommerce platforms, apps, and third-party tools Confident communicator with proven ability to influence and partner with diverse stakeholders Self-motivated, proactive, and comfortable managing multiple workstreams simultaneously Why join This is an opportunity to join a … global organisation at a critical stage in its CX journey where your expertise will directly shape how customers experience the brand across digital touchpoints worldwide. Youll be part of a collaborative, forward-looking team with the scope to innovate and make a measurable impact on the customer experience. Want to Apply? Heres how: You can share your Linkedin More ❯

project estimates, platform selection and technical designs. You will ensure compliance with all architecture directions and frameworks including technical, security, and regulatory standards and take a prominent role in customer and stakeholder meetings, and technical discussions. You will have a leading role in developing a solution for a project, through initial high-level technical design, into the detailed design … phase, through the development lifecycle and into sustainment of the solution. What does Leidos need from me? Previous experience as a Solution Architect on large customer projects, government customer experience preferred. Experience architecting Inventory Management, and complex multi-stakeholder logistics/supply chain management solutions using modern commercial solutionsi.e. Manufacturing Building IT solutions in Manufacturing … Repairs systems/domain, WMS Warehouse Management System, TMS Transport Management System, IBM Sterling OMS Order Management System, ERP, ESB, Procurement, Business Intelligence, Data Warehouse, etc.), within a government customer environment Experience managing Application Architecture and/or Integration architectural development at an enterprise level including knowledge of application integration concepts and technologies e.g. SOA, ESBs, EAI, XML More ❯

Customer Support Engineer An exciting opportunity for an experienced technical support professional to join a market-leading, disruptive software company in London as a Customer Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work alongside some of the … brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution. Location: Central London– 3 days in office/… days remote Salary: Negotiable+ healthcare, pension etc. Requirements for Customer Support Engineer: Commercial experience in a technical support position This company value top academics so are looking for a minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent) Basic scripting knowledge More ❯

You can view our cookie policyCustomer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: UK - London: UK - Cambridge (PQ)time type: Full timeposted on: Posted Todayjob requisition id: JREQ133888The Customer Success Manager (CSM) partners with customers in their assigned book of business to ensure retention, identify and mitigate risks, and support organic growth. By leveraging industry … and product knowledge, along with business insights, the CSM communicates effectively and develops trusted relationships with customers. This role is pivotal in ensuring customer satisfaction and loyalty, which in turn drives revenue and ensures retention. About You - experience, education, skills, and accomplishments. Bachelor's degree in library information science or related fields. 5-7 years of experience providing a similar role (customer success, education or customer experience) in an information services or SaaS organizations that work with the academic library market. It would be great if you also had Experience with working of the Higher Education sector in the UK, especially academic libraries Previous experience in a library operations or customer More ❯

both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our … 000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description Director Agile Program Management As a Director Agile Program Management specializing in Salesforce Core Platform, you will lead large-scale, cross-functional Agile … overseeing the execution of complex, enterprise-wide initiatives. Your expertise in Agile methodologies, Salesforce architecture, and product management will be instrumental in delivering high-impact, scalable solutions that enhance customer experiences and drive business growth. Your Impact Lead and oversee Agile program management for large-scale Salesforce Core Platform implementations, ensuring alignment with business goals and customer needs. More ❯

Product Development Manager Bromley, Kent Up to £65,000 per annum plus bonus 6 Month Fixed Term Contract Shape the future of digital customer experience at Foresters Financial UK Were looking for an experienced and driven Product Manager to lead the development of a brand-new retail-facing mobile applicationa key part of our evolving digital proposition. This … is a unique opportunity to shape a product from the ground up, delivering a seamless, customer-centric experience that supports our members and aligns with our purpose-driven values. Youll be at the heart of our product strategy, working cross-functionally with internal teams and external partners to bring the app to life. From defining the vision and … roadmap to managing delivery and optimisation, youll ensure the app meets customer needs, regulatory requirements, and commercial goals. What youll be doing: Define and deliver the mobile app proposition, informed by customer insights, market trends, and competitor analysis Lead new product development and lifecycle management, ensuring propositions are viable, feasible, and desirable Translate customer needs and business More ❯

Product Development Manager Bromley, Kent Up to £65,000 per annum plus bonus 6 Month Fixed Term Contract Shape the future of digital customer experience at Foresters Financial UK We’re looking for an experienced and driven Product Manager to lead the development of a brand-new retail-facing mobile application—a key part of our evolving digital … proposition. This is a unique opportunity to shape a product from the ground up, delivering a seamless, customer-centric experience that supports our members and aligns with our purpose-driven values. You’ll be at the heart of our product strategy, working cross-functionally with internal teams and external partners to bring the app to life. From defining … the vision and roadmap to managing delivery and optimisation, you’ll ensure the app meets customer needs, regulatory requirements, and commercial goals. What you’ll be doing: Define and deliver the mobile app proposition, informed by customer insights, market trends, and competitor analysis Lead new product development and lifecycle management, ensuring propositions are viable, feasible, and desirable Translate More ❯

and Premier Banking Location : London (Hybrid) Contract position Role Purpose The Conversational Banking, AI & Innovation team is globally accountable for our Chat and Messaging channels that deliver a fantastic customer experience through a combination of AI and human agent support. HSBC is on a mission to build the world's best banking app, and as part of this … we intend to build the world's best conversational experience through innovating and experimenting with Generative AI solutions. The role holder will be responsible for adopting the Future State AI bot solutions (chat and voice) and growing customer adoption of Conversational Banking channels, and increasing the level of automation through traditional and generative AI. To be successful the … have a passion to improve customer experiences and drive efficiency through Conversational solutions. The role requires to work collaboratively across a range of teams both within the Digital & CX team and outside (for example, but not limited to UK, HK, D&A, Contact Centres, Wealth Solutions and Customer Segments). Principal Accountabilities: This role holder is accountable for More ❯

Overview What you can expect As a Zoom CX Strategic Accounts Business Development Manager, you'll generate pipeline and drive growth across Top 10-20 target prospects and strategic CX customers in your region. This includes existing Zoom accounts without CX penetration and net-new organizations. You'll combine prospecting and outreach with strategic go-to-market execution. You'll … work across Zoom's partner ecosystem, CX marketing, and sales teams to accelerate pipeline creation and sales velocity for Zoom's CX solutions. This role requires exceptional communication skills, persistence, and strong prospect qualification abilities. Responsibilities Generate pipeline and drive growth across Top 10-20 target prospects and strategic CX customers in your region, including existing Zoom accounts without CX … penetration and net-new organizations. Combine prospecting and outreach with strategic go-to-market execution. Collaborate across Zoom's partner ecosystem, CX marketing, and sales teams to accelerate pipeline creation and sales velocity for Zoom's CX solutions. Demonstrate exceptional communication skills, persistence, and strong prospect qualification abilities. Qualifications Experience in SaaS, contact centre, AI-driven, or customer More ❯

tasks that currently require human cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct and, comprehensive enough to give Amazon customers a great shopping experience every time. That's where you can help. We believe in "Work Hard. Have Fun. Make History" value by having a focus on sharing learning experiences from the front … to support the team, we have a spot for you too. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues. We wake up every morning asking ourselves how we can improve the … customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. Work/Life More ❯

Sr. Delivery Consultant, Customer Experience AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon … you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you … project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related More ❯

through onboarding, implementation, and adoption of Workiva solutions, applying expertise in data management, integration, and automation to drive long-term value. Acting as a bridge between Sales, Engineering, and Customer & Partner Experience teams, the Architect helps organizations realize the full potential of the Workiva platform while staying aligned with broader technology solutions. What You'll Do Collaborate with … customers and pre-sales to understand business needs, data requirements, and facilitate seamless onboarding and implementation of Workiva solutions. Engage with Solution Architects and Customer Success teams to ensure a cohesive customer experience. Analyze customer needs and recommend optimal use of Workiva's Data Management Suite to achieve accurate, efficient, and scalable solutions. Work closely with consulting … project delivery stakeholders to define tasks, contribute to project plans, and monitor progress. Review and establish data integration workflows between customer systems and the Workiva platform. Review and develop data queries and reporting solutions, mentoring internal and external stakeholders on leading practices. Conduct knowledge sharing sessions and create documentation for deployed solutions, configurations, and best practices to enable customer More ❯

billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development. Summary The Associate Customer Success Manager (CSM) will be responsible for the long-termsuccess, value, and retention of their customer portfolio utilizing our MariaDB databasesolutions. They will strengthen and manage the partnership … Sales Engineers and other cross-functional teams, focused on helpingour customers achieve their business goals. Key Strategic & Retention Responsibilities Support and engage with customers throughout all stages of their customer lifecycle:onboarding, adoption, expansion, retention, and advocacy. Guide new customers through onboarding for MariaDB deployments. Manage and maintain the automated program supporting relevant accounts within the portfolio. Formulate an … effectively articulate additional improvements and/or new strategies for their MariaDB implementations with minimal guidance. Identify proactive opportunities to work with and provide value to customers. Proactively address customer experience issues early, collaborating with Technical Support to understand their customer's issue, and assisting as an escalation point of contact. Work with Sales Engineers and Professional More ❯

Systems Analyst (Sales & CPQ) Apply locations UK-London Office time type Full time posted on Posted 30+ Days Ago job requisition id R1227 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified … Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one … data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. Learn more on our company website at , follow our pages on LinkedIn, Twitter, Facebook, and More ❯

Applications with the right to work in the UK and EU only. About the role Hands-on SAP Commerce Backend Developer . Experience with large-scale and intricate SAP Commerce implementations. Integrations with Mirakl marketplaces. The role will see you develop Hybris & Mirakl. You will develop quality software that meets both functional and non-functional project requirements and in … the first time for an above-average Return on Investment. Quality is about making our customers successful. Our expert teams have decades of expertise keeping ahead of the latest CX and marketplace technologies. About you Knowledge and experience working with and integrating REST APIs. Experience with SAP Commerce (formerly Hybris). Strong Java and Spring background. Nice to … have Experience with TDD. (optional) Mirakl Experience or other Marketplace concepts. Proven record of hands-on Payment Service Providers integration within SAP Commerce or other applications. Superior problem-solving skills & critical thinking. Strong team player with the willingness to do pair programming to learn, crack out solutions, share knowledge and ideas. We offer Up to 25% annual bonus More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

An exciting opportunity for an experienced technical support professional to join a market-leading, disruptive software company in London as a Customer Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work alongside some of the brightest minds in the … industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution. Location: Central London– 3 days in office/2 days remote Salary: Negotiable+ … healthcare, pension etc. Requirements for Customer Support Engineer: Commercial experience in a technical support position This company value top academics so are looking for a minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent) Basic scripting knowledge in Python or Bash More ❯

the Edinburgh office 2 days a week. Closing Date - Applications close on 15th October 2025 A chance to thrive We're looking for a Product Owner to join our Customer Experience Product team at Tesco Bank, part of Barclays Bank UK Plc. As a Product Owner, within the Customer Experience Product team, you'll be part … deliver value to customers Participating in inspecting and adapting workshops to continuously improve processes, address issues, and enhance quality of feature team outputs. We need you to have Demonstrable experience working as a Product Owner, ideally within customer onboarding and customer journey Previous people management experience to be able to drive and influence decisions Solid understanding … of customer pain points Evidence of exceptional communication skills and an ability to convey information clearly and facilitation of open dialogue. We don't expect you to tick every box, and if you feel you hit most of the brief, it's worth exploring to further develop your career here with us. What's in it for you Prepare More ❯

realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor. Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established … anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements/improvement requests. In this job, you will bring these skills Experience in a Mid Market CSM capacity Strong experience with building and developing long-lasting executive-level relationships (including with CISO's and CIO's) at F500 companies, along … with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Experience managing a book of business approaching or exceeding $10M ARR, with $1M ARR accounts within it requiring intensive engagement and advanced planning around value assessment, strategic roadmap and feature request alignment, budgeting More ❯

is a contract position until 1st September 2026. Umbrella Pay Rate: £27.03 per hour. We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship Centre Team. In this role, you will be responsible for creating, curating, reviewing and maintaining high-quality content that empowers our customer service agents and enhances the … customer experience. This is a pivotal role in shaping the future of customer support by creating and curating high-quality content that not only empowers our agents but also in the future fuel AI-driven customer service tools. You'll work closely with Subject Matter Experts, Operational Teams, and Technology Partners to ensure our knowledge base is … accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction. Key Responsibilities: Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation. Collaborate with teams to gather information and translate complex processes into easy-to-understand content. Ensure all content is up-to-date, relevant, and aligned More ❯

Overview Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized … major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. … Job Purpose The Customer Success Manager partners with our midmarket customer portfolio to ensure value realization and product adoption, while leveraging scaled and programmatic approaches to deliver efficient, impactful experiences. Positioned between high-touch CSMs and digital success models, this role blends proactive engagement with operational efficiency - driving adoption, mitigating risks, and identifying opportunities for growth through a More ❯

Manager, Customer Education (Production & Innovation) London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the … better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. … and intensity, and consistently deliver incredible value to our customers. What's the opportunity? At Intercom, we're on a mission to make internet business personal. Our AI-first customer service suite is changing the standard for how businesses support their customers, making it faster, smarter, and more human. Our Customer Education team plays a key role in More ❯