51 to 75 of 1,091 Customer Experience Jobs in the UK

Customer Success Manager – SaaS/Technology Solutions We have an exciting opportunity for a Customer Success Manager to join a growing tech company providing innovative software solutions to clients across the UK and internationally. This is a client-facing role where you’ll be responsible for building strong, long-term relationships with a portfolio of accounts, ensuring they … gain maximum value from the products and services they use. You will be the go-to point of contact for all customer success matters – from onboarding to ongoing engagement – with a focus on retention, satisfaction, and expansion opportunities. This role offers a hybrid set-up from the Milton Keynes area with regular UK travel and occasional overseas visits to … customer sites. Location: Hybrid – commutable to Milton Keynes (UK-wide travel occasional international travel) Salary: £35,000 - £40,000 bonus excellent benefits Requirements for Customer Success Manager • Proven experience in Customer Success, Account Management, or Client Services roles • Demonstrable success in achieving KPIs around customer retention and satisfaction • Confident communicator with strong presentation skills for More ❯

on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets and society as a whole. The Role: Vortexa is looking for a Customer Success Manager in London to play an influential role in our post-sale customer experience in the European region and have a major role in our ambitious … growth plans. You will join a globally growing customer success team, working seamlessly in partnership with our wider commercial team. In this role, you will proactively train, nurture and develop value-based relationships with our customer base across the global energy and shipping spectrum. You will help to deliver on their needs and ambitions through a laser focus … and growth are a success. You will be the first point of contact for our existing users, harnessing a solutions-focused knowledge of the product and striving to elevate customer health with each interaction. You will act as a trusted partner to clients as you move them through the customer journey, continually seeking to match their needs with More ❯

Are you a skilled Data Analyst with a passion for improving customer experiences? Join our team as a Customer Experience Insights Executive and play a pivotal role in shaping how we use data to enhance customer satisfaction and operational efficiency. This hands-on role focuses on executing customer experience reporting by analysing data, implementing … process improvements, and ensuring compliance with data regulations. Key Responsibilities: Hands-On Data Analysis: Regularly analyse customer data from various sources to uncover trends and actionable insights. Customer Feedback and Insights: Collect and interpret customer feedback, working with teams to turn insights into meaningful improvements. Reporting and Dashboards: Produce detailed reports and dashboards to communicate findings effectively … to stakeholders. Technology Utilisation: Use tools such as Python, Power BI, VBA, and LLM APIs to analyse data, generate reports, and manage customer feedback processes. Compliance Assurance: Ensure all data analysis and storage practices comply with GDPR and other data privacy regulations. Advocacy for Technology: Identify and implement innovative technological solutions to enhance data analysis and reporting capabilities. Collaboration More ❯

Are you a skilled Data Analyst with a passion for improving customer experiences? Join our team as a Customer Experience Insights Executive and play a pivotal role in shaping how we use data to enhance customer satisfaction and operational efficiency. This hands-on role focuses on executing customer experience reporting by analysing data, implementing … process improvements, and ensuring compliance with data regulations. Key Responsibilities: Hands-On Data Analysis: Regularly analyse customer data from various sources to uncover trends and actionable insights. Customer Feedback and Insights: Collect and interpret customer feedback, working with teams to turn insights into meaningful improvements. Reporting and Dashboards: Produce detailed reports and dashboards to communicate findings effectively … to stakeholders. Technology Utilisation: Use tools such as Python, Power BI, VBA, and LLM APIs to analyse data, generate reports, and manage customer feedback processes. Compliance Assurance: Ensure all data analysis and storage practices comply with GDPR and other data privacy regulations. Advocacy for Technology: Identify and implement innovative technological solutions to enhance data analysis and reporting capabilities. Collaboration More ❯

for a talented Engineering Manager to join our Podcast team. You will be responsible for leading the effort to invent and build many new solutions that solve variety of customer facing problems in the podcast space. You'll do this by bringing your own passion for podcasts and obsessing over making our service more useful to customers. You'll … also bring your genius architectural chops to drive engineering improvements. Spokenword experience have been around for awhile, but there is a ton of untapped potential to create a top tier customer experience to help new customers discover compelling content, as well as improving the experience for expert-level users. Imagine being a part of an agile … scalable services, using data science to understand our customers behavior, working with applied scientists to build and integrate ML-models into customer experiences, and delivering customer facing CX components (via Alexa and visual applications). As a software development manager you will be responsible for insuring your team delivers valuable results for our customers. You will also be More ❯

passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Position Summary As a Lead Customer Success Manager (CSM), you will manage a portfolio of primarily French customer accounts and act as an ambassador of UKG's customer experience. You will develop a … deep understanding of the product suite utilized by your customer base, staying current with feature releases and core value drivers within UKG's solutions. This role focuses on optimizing the customer experience, lead generation, creating references, and collaborative advocacy. You will build and maintain relationships with key customer stakeholders, influencers, primarily power users and system administrators … our platform to achieve their business goals. Key Responsibilities Relationship Management Oversees key stakeholder relationships for UKG's high-value accounts Aligns engagement with strategic account plans and drives customer retention through advanced relationship management strategies. Customer Advocacy And Sentiment Acts as the primary voice of the customer within UKG, driving significant improvements based on customer More ❯

Principal Customer Success Manager, EMEA This role can be performed remotely from anywhere within the United Kingdom, with the expectation of travel to customer on-sites across EMEA as needed. As a Principal Customer Success Manager on our EMEA Success team, you will serve as a subject matter expert within Fullstory, leading complex, enterprise-level customer engagements, driving strategic impact on the overall end-to-end journey framework, and providing thought leadership across the Customer Success organization. By providing strategic guidance and product enablement, you will also be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business. … You will report to the Snr Manager, Customer Success, EMEA. CSMs are power users of the Fullstory platform, leveraging their product knowledge and strategic expertise to help customers accomplish key business objectives. You'll be expected to engage consistently with a highly specialized book of accounts, delivering excellent service in a way that's value-driven and differentiated. You More ❯

Software Development Engineer, Devices Offline Retail DS2 Come develop the backend services and Amazon experience for one of the primary sources of revenue for the Amazon Devices business. Join a team helping to bring the latest Device Services to life for millions of customers worldwide. Device Subscription programs are one of the primary benefits bundled with many of Amazon … s innovative device launches and provide a key source of customer value and revenue for the Devices business. Membership Programs, Subscription Services, and Product Line teams are increasingly leveraging subscriptions and launching devices with bundled services as key levers to provide customer value for Echo Family Devices, Ring, Blink, and Alexa. This team has the opportunity to work … and external MeetUps, Hackathons and Conferences A day in the life Our team owns the Amazon Devices subscriptions and memberships checkout and entitlement services that focuses on improving the CX for Amazon customers. We work with customer facing products that are highly visible and on initiatives that directly impact Devices goals of increasing customer engagement with devices. As More ❯

passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Position Summary As a Senior Customer Success Manager (CSM), you will support a pool of SMB and Mid Market customer accounts and act as an ambassador of UKG's customer experience. You will … develop a deep understanding of the product suite utilized by your customer base, staying current with feature releases and core value drivers within UKG's solutions. This role focuses on optimizing the customer experience, lead generation, creating references, and collaborative advocacy. You will build and maintain relationships with key customer stakeholders, influencers, primarily power users and … with the strategic account plan to ensure customers fully leverage our platform to achieve their business goals. Key Responsibilities Relationship Management: Support a pool of SMB and Mid Market customer accounts across the UKG product suite. Proactively engages with pool of customers, conducts detailed reviews of new features, and addresses more complex churn risks. Customer Advocacy and Sentiment More ❯

a pragmatic, innovative, and driven individual to drive strategic improvements in our KYC compliance program for EU/UK region. This role will focus on optimizing KYC processes, enhancing customer experience while maintaining robust compliance standards, and implementing strategic initiatives to reduce risks and improve overall efficiency. The ideal candidate will be passionate about enhancing customer experience … delivering practical solutions. Key job responsibilities • Lead strategic initiatives to optimize KYC processes, ensuring robust compliance with regulatory requirements while developing scalable solutions for future growth • Design and implement customer-centric KYC journeys, focusing on reducing friction points and customer escalations through systematic solutions and process automation • Develop and execute a comprehensive program roadmap, establishing key performance metrics … and driving continuous improvement initiatives based on data analysis • Identify and eliminate risk areas within existing processes, implementing risk-based controls that balance security requirements with customer experience • Partner with Tech teams to drive process automation and technological improvements, ensuring efficient integration of compliance requirements • Conduct root cause analysis of issues and customer escalations, developing and implementing More ❯

their customers in a rapidly evolving global market. Your Impact: Join the dynamic Growth team at Deliverect, where we empower our customers to reach new heights. As an Enterprise Customer Success Manager, you'll be the strategic anchor ensuring our customers thrive and achieve maximum value from the Deliverect platform. Your role is pivotal in fostering loyalty, driving retention … schedule, offering 3 days in our Madrid, London or Ghent office and 2 days of remote work. What you will do: Develop and execute strategies to foster long-term customer relationships (approx. 30%): This includes proactive engagement, understanding evolving business needs, and identifying opportunities for renewal and expansion. Monitor customer usage and proactively engage with customers (approx. … relationships with key stakeholders across multiple departments within your assigned accounts (approx. 10%). Work closely with Enterprise Account Managers, Product, Support, and Marketing teams to ensure a seamless customer experience (approx. 25%). Review and address customer concerns, seeking opportunities to enhance the customer experience and product offerings (approx. 10%): What you will bring More ❯

items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career As a highly motivated and customer-focused Technical Support Engineer for our global Cortex XSIAM Focused Services team at Palo Alto Networks, you'll be at the forefront of delivering world-class support. We're … You won't just react to issues; you'll proactively seek out complex problems and find their resolutions before they escalate from our clients. Your Impact Deliver a tailored customer experience by working closely with Technical Account Managers to understand clients' business goals and technical environments, with a focus on risk mitigation and network resilience Proactively identify and … your advanced technical expertise Diagnose root causes across code, configuration, or environment, and collaborate cross-functionally to implement fixes Provide actionable feedback to product and development teams based on customer-reported issues. Maintain clear, detailed documentation to support internal teams and enhance the customer support experience Lead or support root cause investigations, driving implementation of corrective and More ❯

items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career As a highly motivated and customer-focused Technical Support Engineer for our global Cortex XSIAM Focused Services team at Palo Alto Networks, you'll be at the forefront of delivering world-class support. We're … You won't just react to issues; you'll proactively seek out complex problems and find their resolutions before they escalate from our clients. Your Impact Deliver a tailored customer experience by working closely with Technical Account Managers to understand clients' business goals and technical environments, with a focus on risk mitigation and network resilience Proactively identify and … your advanced technical expertise Diagnose root causes across code, configuration, or environment, and collaborate cross-functionally to implement fixes Provide actionable feedback to product and development teams based on customer-reported issues. Maintain clear, detailed documentation to support internal teams and enhance the customer support experience Lead or support root cause investigations, driving implementation of corrective and More ❯

to track performance Recruiting and training new members of the team Event Related Responsible for event delivery - with end-to-end accountability for operational management of all events including customer journeys and improving onsite experience Developing and monitoring clear project operational milestones Maximising the profitability, sustainability, and quality of each event through effective project and cost management, costs … to deliver target profit margins Focusing on continuous improvement: learning from other events, customer feedback groups, industry technology and innovations Managing end-to-end delivery of events each year of varying size, format, and complexity across a range of geographies Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a … on ROI Monthly reporting of costs vs revenues and detailed budgets and explanation of monthly variances with the Event Operations Director Adding value to the bottom line and the customer experience through innovative operations solutions and by establishing new profitable, distinct features at events. Highlighting clear financial and operational milestones with teams and cross departments KEY INTERFACES Venues More ❯

seeking a PM to join their team and support the evolution of their app. You will be brought in to own the entire product roadmap and create an excellent customer experience. THE ROLE The successful Product Manager responsibilities will include: Bringing more life to the fintech's application through the construction and maintenance of the customer journey across … app Develop and maintain the product roadmap and prioritize features based on user feedback, market trends, and business goals Collaborate with cross-functional teams, including design, engineering, marketing, and customer support, to define and implement product features Work closely with senior leadership to communicate product plans, progress, and performance YOUR SKILLS AND EXPERIENCE The successful Product Manager will … have the following skills and experience: App or mobile experience Proven experience creating an excellent customer experience Knowledge of how products create a good customer experience, from ideation, to design and then delivery Experience creating users journey Ability to be able to manage a product from start to finish THE BENEFITS The More ❯

Job summary Are you a Digital, Data and Technology (DDaT) professional with experience in strategy development and business planning? Do you have a passion for data and keeping an eye on the horizon for new opportunities and challenges? If so, the DDaT Strategy Partner role could be just the opportunity you're looking for! You'll work as part … Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one … work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help More ❯

of Maze's solutions on their business goals. Business Reviews: Conduct regular, impactful Business Reviews to articulate ROI, deliver insights, and strengthen alignment with client leadership and budget owners. Customer Advocacy: Serve as the voice of the customer within Maze, providing actionable feedback to product, sales, marketing, and support teams to continuously improve our offerings and align with … success, leveraging internal resources and cross-functional collaboration. Renewal & Expansion: Partner with Account Executives (AEs) and Account Managers (AMs) to ensure renewals and identify expansion opportunities, contributing to both customer retention and revenue growth. Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Research Partner teams to deliver a cohesive, high-impact customer experience that reinforces … Maze's value proposition. WHAT WE ARE LOOKING FOR: Strategic Customer Success Experience: Minimum 5 years in a customer-facing role (e.g., customer success, strategic account management, or consulting) in a SaaS B2B environment, with a proven track record of driving adoption, retention, and advocacy for strategic accounts. Executive Presence: Confidence and expertise in engaging with More ❯

Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as … needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to … provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting More ❯

CRM/CX Marketing Manager Chelsea, London | 5 days on site £50,000£63,000 base + 12% bonus + 9% pension + benefits Are you a CRM or CX marketing professional ready to take ownership of a global platform and shape how a brand engages with its customers? Were hiring a CRM/CX Marketing Manager to lead customer … Build and optimise workflows, audience segments, and reporting for both automated journeys and ad hoc campaigns Collaborate daily with marketing, digital, and IT teams to deliver a world-class customer experience Drive reporting and performance analysis of campaigns, turning insights into actions Oversee data integration and hygiene across CRM, SAP, and external … tools (APIs, imports/exports) Work closely with agency developers to QA, build, and launch personalised email and cross-channel communications Keep up to date with best practices in CX, CRM and data protection (GDPR) What Were Looking For 5+ years of CRM or CX platform experience Any Platform experience is fine Hands-on expertise in campaign management More ❯

Job Title: Customer Journey Manager (Business Analyst) Location: Chester (Onsite 2 Days per Week) Hours: Full Time Salary: £75,000 - £80,000 Annually + 5% Bonus About Us: Join an innovative organisation in the Consumer Finance sector, where we prioritise seamless customer and colleague experiences across our cards and loans products. Our Chester-based Credit Cards Lab is … looking for a dynamic Customer Journey Manager to help us elevate our customer interactions and create exceptional journeys. About the Role: As a Customer Journey Manager, you will be at the heart of product development. You'll assist the Product Owner and the broader team in understanding and orchestrating customer journeys, with a focus on technology … integration and cross-functional collaboration. Your main goal? To ensure our customers' needs are always prioritised. Key Responsibilities: Customer Experience Optimisation: Understand and enhance the end-to-end customer experience, making sure it's effective and user-friendly. Collaborative Insight: Work closely with Product, Engineering, and third-party teams to ensure that our journey design meets More ❯

Location: Samsung Experience Store, Edinburgh Salary: £41,000 - £45,000 DOE (20% bonus potential) Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking … for a talented Store Manager to join our Samsung Experience Store in Edinburgh Role Summary: As the Store Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that … Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers. Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide More ❯

in the world that offers one-of-a-kind basket of benefits such as free and fast shipping, movie streaming and millions of songs for Prime members. We are customer-obsessed and we continue to innovate for our customers and make Prime better for our customers every day. Are you interested in driving highly impactful initiatives for Prime? Do … solutions and mechanisms • Resolve significantly complex problems, showing high judgment in decisions that have technical and business implications • Make the right feature trade-offs to ship software without compromising customer experience and business relevance • Play a significant role in the career development of others, actively mentoring others, and educating the larger community on best practices. • Represent, verbally and … in writing, complex decisions, tough trade-offs, and potential solutions clearly to leaders up to 3 levels above BASIC QUALIFICATIONS - 7+ years of technical product or program management experience - 10+ years of working directly with engineering teams experience - 5+ years of software development experience - Experience managing programs across cross functional teams, building processes and coordinating release More ❯

to client sites. Working Hours: Total 37.5 actual working hours per week, or 7.5 hours per day (not including a 1 hour break). About this Role The Diagnexia Customer Service Managers' role will be responsible for ensuring a high level of customer satisfaction by providing excellent customer service, building strong relationships with key stakeholders, and continuously … improving customer service processes. The manager also interacts with the UK lab team and case control team and works closely with cross-functional teams to ensure a seamless customer experience Responsibilities: Act as the primary point of contact for customer inquiries and complaints, working to resolve customer issues promptly and efficiently. Build and maintain strong … relationships with key stakeholders in NHS sites, including clinical and IT personnel, ensuring that customer needs are met and exceeded. Collaborate with cross-functional teams, such as sales, product, and technical support, to ensure a seamless customer experience. Monitor customer feedback and develop strategies to improve customer satisfaction and loyalty. Develop and implement customer service More ❯

we actively work towards it every day. As a Business Solutions Specialist, you will be a point of contact for management/executive level external customers to ensure positive customer experience and satisfaction. You will be responsible for fostering and maintaining positive customer relationships via assessing and fulfilling customer initiatives, requests, and implementations. You will work … directly with Business Development Directors and FCT internal departments to pursue new business opportunities and identify additional revenue sources within existing client relationships. In this customer centric role, you will need to be self-motivated, have the ability to learn quickly, take initiative and work independently while maintaining excellent time management skills, prioritization skills, and interface effectively with cross … functional teams with both internal and external stakeholders. HERE'S HOW YOU'LL CONTRIBUTE: Relationship Management - Ensuring positive customer experience and satisfaction. You will accomplish this by providing support, information, and guidance about our products, services, and industry to existing, new, and potential customers. This includes but not limited to; acting as the first point of engagement or More ❯

optimizations, and data efficient scaling. A day in the life You will support the science solution design, run experiments, research innovative algorithms, and find new ways of optimizing the customer experience, while setting examples for the team on best science practice and standards. You will work closely with talented engineers and scientists to deliver your robust solution to … Compute and Modeling Infrastructure, we accelerate productivity for 1P and 3P professionals, and unbox true creativity in content creation. BASIC QUALIFICATIONS - 3+ years of building models for business application experience - PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience - Experience in patents or publications at top-tier peer-reviewed conferences … or journals - Experience programming in Java, C++, Python or related language - Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing PREFERRED QUALIFICATIONS - PhD - 4+ years of deep learning, computer vision, human robotic interaction, algorithms implementation experience - Experience in building speech recognition, machine More ❯