51 to 75 of 1,040 Customer Experience Jobs in the UK

Customer Service Manager is required to transform the customer service department of a fast-growing renewable energy technology business near Cheltenham. This is a key appointment focused on moving the department from a traditional call-based service centre into a scalable and technology-driven one-stop shop … customer and approved installer needs. The Customer Service Manager will define the future service model and introduce the systems, processes and capabilities required to support continued growth across the UK and expansion into European markets. You will build a connected and efficient customer journey that combines excellent ...

seeking a Front Office Systems & Devices Manager to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks … that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems and field devices ...

Options Hybrid – London SE1 (4 days in the office) Flexible Start Date Via is supporting a fast-growing HR technology business to recruit a Customer Success Manager to join its expanding commercial team. This is an excellent opportunity for an experienced Customer Success Manager, Account Manager or Client … Relationship Manager who enjoys building long-term customer partnerships, driving account growth and delivering an outstanding customer experience. You'll take ownership of a portfolio of customers from onboarding through to renewal, helping clients maximise the value of the platform while identifying opportunities for growth. The Role ...

Solutions Architect to support our most important customers. This role is a critical technical position, spanning both product development and pre and post sales customer motions. You will act as a trusted technical lead and thought leader, partnering closely with Account Executives, Post Sales, and Product teams to drive … measurable business and technical value through High priority customer technical leadership Docker field technical leadership This role reports to the Director of Solutions Architecture and operates at the intersection of technical depth, business acumen, and thought leadership. Responsibilities High priority customer technical leadership Work with Docker’s most ...

Chief People Officer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a Chief People Officer (CPO) to join our team at our head office … telecommunications sector would be advantageous About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia, our award ...

looking for an experienced Adobe Experience Platform Solution Architect to lead the design, implementation and optimisation of Adobe Experience Platform and Adobe Journey Optimizer across our enterprise marketing ecosystem. This role combines architecture, technical leadership and hands-on delivery to ensure our Adobe Experience Cloud solutions enable … personalised customer experiences at scale. Working closely with Marketing, Data, Engineering and Product teams, you'll define customer journeys, architect integrations and help drive adoption of Adobe's digital experience technologies. Key Responsibilities Own the design, creation and optimisation of customer audiences within Adobe Experience ...

customers Represent Digital within the business leadership team, ensuring technology investments support commercial priorities Identify opportunities where digital solutions can improve efficiency, unlock customer value, and support business growth Lead the deployment and scaling of global digital products within the market Requirements Significant experience, typically gained over 15+ … translating customer, consumer, and market insights into digital solutions Experience leading teams and initiatives across Product, Technology, Marketing, Customer Experience (CX), and Sales Bachelor's degree or equivalent experience in Business, Marketing, Digital, Technology, or a related field Relevant certifications in digital product management, agile ...

application of cloud-based technologies. You will act as their most Trusted Advisor. For that reason, you MUST have at least 5 years experience in an IT MSP or IT/Telecoms VAR at Account Director level. Working with your colleagues in specialist roles such as Customer Experience … basis to understand their business goals, challenges, and opportunities so that you can propose relevant solutions for their organisation. Coordinating with colleagues in management, CX, Customer Success, and Product/Solution Specialists to ensure customer satisfaction, retention, sales objectives, and performance goals are achieved. The measure of success ...

Customer Care Specialist 30,000 + Excellent Benefits Full-Time Fully Office-Based Are you a customer-focused problem solver who enjoys building relationships, troubleshooting issues and making a real difference to the customer experience? We are recruiting for a Customer Care Specialist to join … programme. Free onsite parking. Excellent kitchen facilities, including fresh fruit and coffee. Regular social events and a supportive team culture. The Role As a Customer Care Specialist, you will act as a key point of contact for customers, supporting them with product queries, troubleshooting and ongoing account support. ...

operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing … service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex ...

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. … your opportunity to operate at the intersection of technology and business, shaping how enterprises adopt agentic AI while influencing product direction through direct customer insight. Areas of ownership: Technical Sales Ownership: Lead the technical aspects of the sales cycle, from discovery and solution design to validation through Proof ...

what matters most. As part of our ambitious growth plans, we continue to invest heavily in our digital capabilities, enhancing our platforms, elevating the customer experience, and expanding our eCommerce team. This is an exciting opportunity to join us as we build a best-in-class digital function … astute and data-driven Trading Manager to take ownership of the trading performance of the H. Samuel website, leading the optimisation of sales, conversion, customer engagement and commercial outcomes across one of the UK's most recognised jewellery brands. What the role involves As Trading Manager, you will ...

Lead Avanade's Global Insights & CX agenda, bringing to life a critical pillar of the New Horizon strategy by shaping how we understand our clients, listen to them, engage them, and turn insight into growth. This role ensures Avanade has a clear, shared, and actionable understanding of its clients … role connects Sales, Marketing, and regional teams, ensuring insight becomes action, not reporting. The role sits at the intersection of client insight, strategy, CX, and storytelling, owning the “client truth” and translating complex signals into clear narratives that guide priorities, align teams, and influence decisions in service of New Horizon. ...

transformation projects. This is an exciting opportunity for a delivery-focused Project Manager who combines strong stakeholder management skills with hands-on experience of CRM platforms, digital transformation initiatives and technology-led change. Working closely with business leaders, technical teams and external partners, you will play a key role … delivering projects that improve customer experience, streamline operations and support business growth. The Role As Technical Project Manager, you will be responsible for: Managing the end-to-end delivery of Salesforce and CRM projects. Coordinating business stakeholders, technical teams and third-party suppliers. Defining project scope, timelines, budgets ...

Deliver exceptional service and be the voice that customers trust every day! Our Client has a requirement for a Customer Service Representative, who will be required to work on a 3 month contract basis in Keele/Hybrid. Role Purpose: Act as the first point of contact for customers … ensuring a high standard of service Handle enquiries, troubleshoot service issues, and resolve queries efficiently Deliver a positive customer experience across all communication channels Support customer satisfaction and retention through professional interactions Job Role Responsibilities: Respond to customer enquiries via phone, email, chat, social media ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … with 5+ years experience across employee relations, HR or people advisory, a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally ...

Location: Long Eaton, Nottingham Job Type: Full Time (including weekend work on a rota basis) Salary: Competitive, dependent on experience About Leisure Depot Leisure Depot is a leading supplier of caravan, motorhome, camping and outdoor leisure products, supplying customers across the UK through a range of online sales channels. … continued growth, we are looking for a highly organised and customer-focused individual to join our team as a Customer Service & E-Commerce Administrator. This is a varied and fast-paced role combining customer service, product administration and e-commerce support. The successful candidate will play ...

This fast-growing technology company has built one of the UK's leading marketplace platforms by combining brilliant customer experience with smart technology and operational excellence.As the business continues to grow, they are looking for an ambitious graduate to join the Operations team. You'll gain exposure … wants to build a career in operations within a growing technology business.You'll begin by spending your first couple of months in the Customer Experience team, learning how the business works from the ground up. By speaking to customers and suppliers every day, you'll quickly develop ...

throughout their journey with us. You'll lead an experienced CRM team, own the CRM roadmap and work closely with Product, Data, Engineering and Customer Success to deliver high-impact campaigns that drive engagement, activation and retention. You'll also play a key role in delivering our FY27 priorities … evolving our CRM capabilities across new and emerging channels. We are open to both full-time and part-time applications, depending on your experience and the value you can bring to the role. Key Responsibilities Lead and develop the CRM team, providing direction, coaching and support while driving ...

work, and it’s what we show up for every day. Smartsheet is looking for a leader to help build and operate our EMEA Customer Success team. The right candidate is passionate about creating great customer experiences, growing and developing team members, creating a vision and strategy … support their teams and delivering with a high level of success, leveraging cross-departmental collaboration. As Director, Customer Success you will oversee the Select and Commercial Customer Success teams in EMEA. This person will work with their sales counterparts to determine the needs of our customers to make ...

shape how customers buy and sell through a complex two-sided marketplace. The role This is a classic Product Analytics role focused on understanding customer behaviour, product performance, experimentation, and growth. You'll sit within the Growth Analytics team, working closely with Product, Marketing, Commercial teams, agencies, and external … partners to solve business problems and improve customer outcomes. The business operates a sophisticated analytics ecosystem, with advanced event tracking and behavioural data collected across the entire customer journey. Rather than relying on traditional web analytics tools, they've invested heavily in modern product analytics capabilities and data ...

Customer Success Manager Are you passionate about building strong client relationships and delivering exceptional customer experiences? We're looking for an experienced Customer Success Manager to join a fabulous technology business and play a key role in driving customer satisfaction, retention, and long-term success. This … bridge between customers, support, and product teams to ensure clients receive maximum value while helping shape its future development. The Role As Customer Success Manager, you'll take ownership of the day-to-day customer portfolio, proactively managing relationships, identifying opportunities to improve engagement, and ensuring customers achieve ...

enterprises and regulated industries to bridge the gap between AI experimentation and production deployment — enabling organizations to deploy AI systems safely, efficiently, and responsibly. Customer Success Managers at Dynamo AI work directly with enterprise customers to ensure they successfully adopt, operationalize, and scale AI systems in real‐world production … Success in this role requires strong ownership, stakeholder management, and the ability to coordinate across both business and technical teams to drive long‐term customer outcomes and adoption. About the Role We are looking for a Customer Success Manager to partner closely with enterprise customers after deployment ...

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem‐solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. Job Description At Publicis Sapient, we help our clients ...

looking for a Customer Success Executive to join our growing Defence Sales team! Working with customers across the Ministry of Defence, defence organisations and industry partners, you'll play a key role in managing customer relationships, supporting account growth and identifying new sales opportunities. What … doing: Building and maintaining strong customer relationships across Defence accounts. Supporting the post-sales customer journey and ensuring an exceptional customer experience. Working closely with Business Development Managers to identify and develop growth opportunities within existing accounts. Proactively identifying cross-sell, upsell and new business opportunities ...