51 to 75 of 604 Customer Experience Jobs in the UK

term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal using the clients renewal process. You are customer-oriented with a drive to achieve … goals and maintain a great customer experience, listening to our customers to understand their goals and concerns. You will be able to suggest forward-thinking ideas to promote our services, current and new, and work closely with your customers to understand their needs and exceed their expectations. Responsibilities - Work with assigned portfolio of customers to provide learning solutions … develop new business, drive usage and to ensure customer satisfaction - Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships - Manage multiple projects simultaneously while interfacing with different internal and external stakeholders EXPERIENCE AND QUALIFICATIONS Technical Skills: - At least 2 years of Account Management, Customer Success or Sales team experience managing More ❯

corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description We're on the lookout for a UX Content Designer, reporting into our small but high impact Customer Experience team at Experian Data Quality (EDQ). You will be part of a central product team, crafting clear, consistent, and user-centred content across our key markets … What you'll do: Design and deliver content across multiple touchpoints: Product UI Help and support docs Emails and in-product messaging E-learning and onboarding content Internal and customer-facing comms Collaborate with UX designers, product managers, developers, and SMEs to align content with user needs and business goals. Champion plain language, accessibility, and inclusive design. Conduct content … audits and use data to iterate and improve. Maintain and evolve our content guidelines and tone of voice. Put fair customer treatment at the heart of everything you do. Qualifications What you'll bring: University graduate, or equivalent qualifications or experience Experience in UX content design, editorial UX, or similar, ideally in a tech environment. A portfolio More ❯

this growing & award-winning food manufacturing company (as featured on Dragon’s Den), you will play an essential role embodying their approach and commitment to delivering the best digital customer experience. Collaborating with their direct sales team, customer service team and their internal development team to optimise their digital services. You’ll build connections with subscription customers, putting … their needs at the heart of your decision making and work with their in-house Development team to turn customer problems and opportunities into deliverable goals, managing their delivery and evaluating their success. Duties Ensuring the goals and direction of their business are aligned with customers’ needs. Thinking creatively and working with their UX Team to create user-centered … for at least the next 5 years. Profile 29 recruitment keywords: digital product manager product management develop development UX user experience UI user interface Agile Leeds Yorkshire hybrid CX customer experience ecommerce web More ❯

confident working independently but know when to collaborate to keep projects moving. You've worked directly with users to shape technical requirements and care deeply about delivering a great customer experience. Staying up to date with tech trends excites you, and you're eager to implement simple, effective solutions that make a difference. In this role, you'll work … this role, you will Discuss requirements directly with our tax team to vertically design new features from frontend to backend and everything in between. Design, develop and maintain our customer-facing app and internal back-office tool. Drive architectural decisions and optimise efficiency across the tech stack. Keep a keen eye on the customer experience to proactively … collaboration skills. 2+ years writing production-ready code for frontend as well as backend. React (Typescript) + Golang 2+ years writing SQL (Postgres) for query optimisation, migrations and analysis. Experience with serverless applications, containerisation (e.g. Docker) and CI/CD. Experience in managing cloud services like Google Cloud and AWS. Bonus points Startup experience Experience with More ❯

As Customer Success Manager at Flooid, you will be part of an instrumental team, ensuring our customers roll out, adopt and realise value from our software. You will act as a strategic and trusted partner to our customers, guiding them through onboarding, software rollout and issue resolutions to drive retention and satisfaction. By proactively identifying opportunities for growth and … addressing risks, you'll play a key role in supporting customer account expansion and ensuring we provide an excellent service. This is an exciting time for our business and the Customer Success Management team. If successful, you will be part of the journey for setting the standards, processes and direction of the customer journey. Fluency in French … would be advantageous. Salary: £70,000 - £75,000 Some of your responsibilities will include: Managing multiple customers, serving as the primary operational point of contact, ensuring a smooth customer journey Building and maintaining strong relationships with customers by understanding their goals and helping them achieve measurable outcomes Monitoring customer health metrics and usage data to proactively identify risks More ❯

Senior Data Analyst - Customer Experience £65,000 + 10% Bonus + Equity (Exit Expected in 1-2 Years) Fully Remote (Quarterly meet-ups in London/Brighton - expensed) We're partnered with a high-growth, mission-led tech company in the subscription and marketplace space , backed by recent investment and valued at over $100M . They're scaling … has real value . This is a key hire in a small but growing data team that's helping the business become more data-driven, shaping how product and customer decisions are made. You'll be joining a close-knit, passionate team that truly loves what they do and the community they're building. The Role You'll join … as a Senior Data Analyst focused on Member/Customer Experience , working closely with Product, UX, and Engineering teams. Your work will directly impact metrics like churn, renewal rates, and lifetime value , driving insights that improve the customer journey from start to finish. You'll: Partner with product teams to run and analyse experiments and validate hypotheses. More ❯

alignment of the products being developed. Grade Factors Functional Expertise Demonstrates strong expertise in Agile methodologies and the delivery of digital products in fast-paced environments. Possesses hands-on experience with My Account capabilities, including Customer Identity and Access Management (CIAM). Understands web technologies and how they can be applied to enhance both business outcomes and customer experiences. Applies knowledge of APIs and web platforms to deliver seamless, integrated digital experiences. Has a deep understanding of customer experience principles and how to translate them into product features. Familiar with a broad range of digital concepts including SEO, analytics, content strategy, digital marketing, personalisation, usability, and compliance. Maintains a strong interest in emerging digital trends … and inclusive culture. · Balances quality and speed of delivery, demonstrating sound judgment under pressure. · Brings a flexible, decisive, and creative mindset to problem-solving and product leadership. Qualifications and Experience Qualifications · Educated to degree level or equivalent work experience · Additional certifications as a Product Manager, Product Owner, Scrum Master or other digitally relevant roles would be an advantage More ❯

alignment of the products being developed. Grade Factors Functional Expertise Demonstrates strong expertise in Agile methodologies and the delivery of digital products in fast-paced environments. Possesses hands-on experience with My Account capabilities, including Customer Identity and Access Management (CIAM). Understands web technologies and how they can be applied to enhance both business outcomes and customer experiences. Applies knowledge of APIs and web platforms to deliver seamless, integrated digital experiences. Has a deep understanding of customer experience principles and how to translate them into product features. Familiar with a broad range of digital concepts including SEO, analytics, content strategy, digital marketing, personalisation, usability, and compliance. Maintains a strong interest in emerging digital trends … and inclusive culture. · Balances quality and speed of delivery, demonstrating sound judgment under pressure. · Brings a flexible, decisive, and creative mindset to problem-solving and product leadership. Qualifications and Experience Qualifications · Educated to degree level or equivalent work experience · Additional certifications as a Product Manager, Product Owner, Scrum Master or other digitally relevant roles would be an advantage More ❯

dynamic team, based at Stratford, East London. The ideal candidate will act as a single point of contact for UK and European customers across multiple channels, to deliver engaging customer support to a wide spectrum of audiences including customers, internal colleagues or Dealers. Dealing with general enquiries you will provide product knowledge, expertise and support in resolving all product … technical issues. You will share best practice examples to support upskilling the customer in using the software product to gain operational efficiencies and/or cost benefit. You will also take the opportunity to identify customers that are a churn risk to change the customers into product advocates through your customer service delivery and outcomes. Who we want … Excellent communicator with strong customer service skills, a keen analytical mindset, and the ability to lead initiatives that enhance client satisfaction and retention. Multi-tasker that builds effective, positive relationships, and likes working in a fast-paced environment Emotional intelligence, intellectual curiosity, adaptability and flexibility Logical thinker with professional maturity, and a willingness to own responsibility and take accountability More ❯

and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our … Customer Support Specialists are the digital face of Kroo We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our … product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels of customer More ❯

representing a market-leading technology provider that supplies digital and hardware solutions across the restaurant and hospitality sector. Their systems help some of the UKs best-known brands improve customer experience, speed of service and sales performance. Youll be joining a fast-growing business that empowers its Key Account Managers to make decisions, work closely with clients, and … hospitality groups Act as a trusted Key Account Manager and main point of contact for your portfolio of clients Handle technical or service-related queries quickly and effectively Understand customer systems and technology solutions (training provided) Identify opportunities to expand business through proactive partnership and solution-based selling Work closely with third-party suppliers and internal teams to ensure … a seamless customer experience What Youll Need: Proven experience as a Key Account Manager (ideally within hospitality, technology, or service-based industries) Excellent relationship-building and stakeholder management skills A commercially minded, analytical, and self-motivated approach Strong communication and negotiation abilities Confidence in learning new technology solutions and presenting value to clients Desirable: Experience working More ❯

Customer Success Associate We’re looking for a proactive and customer-focused Customer Success Associate to join our growing team at Workwell Outsourcing. Working closely with the Customer Success Manager, you'll play a vital role in supporting our clients and internal teams by delivering excellent service, facilitating user training, and helping customers get the most … required. Maintaining up-to-date user guides and help documentation for our Evertime system, ensuring both clients and internal stakeholders stay informed on new features and enhancements. Identifying recurring customer issues and collaborating with Product, IT, Sales, and Marketing teams to help shape improvements. Assisting with onboarding new users and promoting relevant upsell and cross-sell opportunities that add … value for clients. Ensuring service level agreements (SLAs) are consistently met or exceeded. Supporting the Customer Success Manager in managing internal and client-facing projects. Delivering remote or in-person training sessions, including managing scheduling and cost considerations. Advocating for the Workwell Outsourcing brand and technology by championing client needs and promoting product benefits. We’d love to hear More ❯

times a month Salary up to £80,000 This is a great opportunity to join a high growth data function within a well known retail brand. Sitting within the Customer and Data team, you will play a key role in transforming how the business understands customer behaviour and uses data to improve decision making, performance and customer … strong senior backing and continued investment which creates clear opportunities to grow your career. The Role * Build and lead the development of self serve dashboards to support commercial and customer decision making* Lead workflow automation and integration using Databricks, Airflow and Power Platform* Support data enablement and data architecture across the business* Own customer data tools that help … understand customer behaviour and improve experience* Work cross functionally with marketing, customer, product and internal data teams* Manage and grow a high performing analytics team* Drive the data and automation roadmap while promoting best practice across the function Skills and Experience * Strong stakeholder and team leadership experience* Power BI and SQL expertise* Databricks and Airflow More ❯

build and roll-out products that deliver the company's vision and strategy. Product Manager's Responsibilities Ownership of products through the product lifecycle Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth Create buy-in for the product … both internally and with key external partners Develop product pricing and positioning strategies Translate product strategy into detailed requirements and prototypes Scope and prioritize activities based on business and customer impact Work closely with engineering teams to deliver with quick time-to-market and optimal resources Drive product launches including working with the public relations team, executives, and other … product management team members Represent the company at relevant external meetings, events, exhibitions and conferences, participating in key sales meetings for products, as requested or required by sales, including customer presentations, training or demonstrations necessitating both domestic and international travel Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively More ❯

AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function. Customer Success at Auror Customer Success at Auror is high impact. As we bring on some of the world's largest retailers, a lot of our time is spent … with our customers. We have an incredible NPS score of 66 and continue to have high engagement and satisfaction from our customers. About the role The role of the Customer Success Specialist is to engage, empower, and support our community of crimefighters. You'll work closely with and support our Customer Success Managers to help retailers and police … you'll help drive adoption and success across some of the UK's largest retailers. Your responsibilities There are two parts to the role: 1. Support - Providing a great customer experience to our user community Deliver an excellent experience for our Auror user community, supporting store teams, field loss prevention, and police users Respond to questions via More ❯

Transformation! New Forest District Council ?is embarking on an ambitious? Digital Transformation ?journey to support our? Future New Forest ?strategy. Our goal? To reshape how we serve our communityenhancing customer experience, safeguarding ourfinances, and embedding sustainability at the heart of everything we do. Were looking for a passionate and skilled? ICT Senior Analyst ?to join our? Applications Development … more efficient services by: Leading the support, development, and enhancement of key council applications. Providing expert technical advice and guidance across the organisation. Supporting digital transformation projects that improve customer experience and reduce manual processes. Collaborating with ICT teams to proactively improve systems and respond to technical issues. Designing and implementing secure, high-performing IT solutions. Troubleshooting complex … their IT needs. Keeping documentation up to date and staying ahead of industry trends. What Youll Bring Strong expertise in? Microsoft 365 ?(Teams, SharePoint, Power Platform, productivity tools). Experience supporting both? cloud-based and on-premise applications . Hands-on experience with? Power Platform ?development (Power BI, Power Automate, Power Apps). Proficiency in? SQL Server ?and More ❯

eCommerce EMEA to join our fast growing & dynamic global eCommerce team. You will be working close to the UK based eCommerce team & multiple teams across the organization, evolving our customer experience, processes, and representing go-to-market strategies into the EMEA region for the features we build including the improvements, and expansion plans for FMIC brand websites & digital … ecosystem. By placing product discovery, customer engagement and revenue potential at the forefront, you'll be marshaling and nurturing engineers, designers, and marketing representatives to build and deliver a best-in-class direct-to-consumer experience for our customers in the EMEA region within a 'think globally, act locally' mind set supporting our growth goals. The role demands … objectives. Be the arbiter of truth: collect, contextualize, and drive decisions through data. Solicit feedback and explore the best-in-class landscape. Strike a balance between our business objectives, customer needs, and technological capabilities. Drive innovative thinking in the team, pushing into new territory and capabilities. That means pushing engineers, designers, and other team members further than they may More ❯

Role: Director - Sales – UK/Europe (Logistics/Supply Chain ) Location: London UK Desired Industry Experience: 10+ Years Relevant Experience: The incumbent should have at least 10-12 years in Software and Services sales in the European Market, exposure in EMEA region would be advantageous with a proven track record and excellent sales credentials. Candidate should have Solution … selling and new account generation experience in Customer Experience Management Solutions including CMS, UX/UI, CRM, CCM, Platform Engineering, Data Analytics & Integration solutions across different technology platforms in Logistics and Supply chain domain. Academic Qualification : Bachelor’s degree in computer science or IT will be an added advantage. Role Description: Achieving booking, billing and profitability targets … closed. GTM strategy for new leads & pipeline, winning new accounts and expanding business in existing accounts for CXM, CCM, CRM, Data Analytics and Integration solutions and services . Understanding & experience in Logistic and Supply chain domain Setting customer expectations consistent with service offerings and delivery potential. Building credible and lasting relationships with prospects and customers for repeat business. More ❯

imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote Little more about the team: The Support Engineering team sits at the heart of Honeycomb's customer experience, providing best-in-class technical support and acting as trusted advisors to our customers. What you'll do in the role: Provide thoughtful, expert technical guidance to … Honeycomb Support, and success requires being proactive, resourceful, and effective without constant peer or manager overlap. Be unabashedly cross-functional, working within Honeycomb to drive resolution and awareness of customer issues. Routinely author and update knowledge base articles, internal documentation, and other support content. File issues and feature requests on behalf of customers, providing key context and flagging trends … teams. Continuously keep up to date with Honeycomb technologies, product offerings, and emerging use cases. What you'll bring to the role: System operations and/or software development experience, including fluency with one or more of these programming languages: Ruby, Python, Go, JavaScript, Java, or .NET Clear, proactive, empathetic interactions with customers and coworkers alike A consistent drive More ❯

IT Technical Analyst Location – Belfast (Northern Ireland) Type of role – 12 months contract (initially, but it could be extended) Salary - £19.05-20.00/hr (depends on experience) Hours – Monday to Friday (37.5hrs/week) – 07:00am – 3:00pm With an option to work half day on Friday (4hrs) Summary: As an IT Analyst, you will ensure effective service delivery … of IT systems, Vulnerability and asset management within the EAME region. You will be challenged to investigate and report on business IT issues, driving continuous Customer Experience (CX) and Service Level improvements to the business. Job Responsibilities: Responsible for the delivery of IT services, including system and infrastructure support, Conduct updates, upgrades, and other maintenance tasks in both … Qualifications: Fluent in English Language An IT related degree or IT experience. Excellent interpersonal skills to manage priorities, issues, and influence others. Excellent communication and change management acumen. Prior experience managing and resolving issues across multiple business units. Experience managing or working with global teams. Desired Qualifications: Knowledge of computer hardware, network support, interfacing of software, desktop support More ❯

footprint in the telecommunications industry. You’ll lead the charge in securing strategic partnerships with telecom operators, service providers, and technology innovators, helping them transform networks, digital services, and customer experiences through cutting-edge technology. This is a newly created role within a high-impact Go To Market (GTM) team in the UK. Role Overview Title: Senior Business Development … and closing deals. Applying consultative sales approaches to position complex digital, software, and network solutions—covering areas like network modernization, cloud transformation, digital services, and customer experience (CX) initiatives. Collaborating with delivery, product development, and marketing teams to craft compelling client propositions and tailored campaigns. Representing the organisation at industry events, conferences, and client meetings to strengthen our … presence in the telecommunications market. Main Skills Needed Proven experience selling IT services, software solutions, or platform delivery to telecom operators, service providers, or related technology partners. Strong track record in consultative selling, strategic account management, and closing enterprise deals. Established network of contacts within the telecommunications sector is essential. Excellent presentation, negotiation, and relationship-building skills with C More ❯

Job Title: Manager, Content Design Overview: Overview The Customer Experience Design (CXD) Team within Corporate Solutions is looking for a seasoned Content Design Manager to develop and own our content strategy and ensure quality consistent experiences across B2B products and services. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, detail … managers to ensure that our products are easy for end customers to use and understand. You'll focus on when, where and how information is presented in the product experience so it makes sense to the user and tells a cohesive, compelling story in partnership with content design team members. Specifically, that includes content guidelines and patterns, site architecture … management and localization. As a key contributor to the CXD team, you'll scale the overall product strategy using content standards, ensure consistency across touchpoints, and elevate our product experience voice to meet the needs of corporates, issuers, suppliers, acquirers, and cardholders while upholding Mastercard's high standards for client experiences. Responsibilities: ·Lead the long-term content design vision More ❯

If so, you could be the perfect fit for our Logistics Network Analyst role. Evri is looking for an analytical, curious and commercially minded individual to help us elevate customer experience and operational performance across our delivery network. You'll use data to uncover root causes, identify risks, and help our Operations teams make smarter, faster decisions. Interested … stakeholders across the operation to influence decision-making and improvement activity. Track and trend performance, highlighting areas of risk or stagnation and escalating where needed. Use insight to improve customer experience across all key performance measures. Support the design and rollout of performance strategies by using multiple data sources effectively. Analyse client-level data to recommend operational improvements … s what you'll bring: Degree-level education (or equivalent) in a business, analytical or related field. Evidence of continuous learning and keeping up with changing trends/technologies. Experience managing high volumes of data and prioritising workload effectively. Strong problem-solving skills, including managing stakeholders to implement solutions. Analytical mindset: Confident working with large datasets and translating findings More ❯

Do you have experience in being a first point of contact for IT queries? Are you looking to work as part of a supportive team with further training opportunities? Previous applicants need not apply. Role: IT Support Engineer 1st Line Location: Eyre Court, Lincoln Salary: £23,000 to £25,000 Hours of work: 37.5 hours per week Monday - Friday … to join our Lincoln Head Office Team. For this role, the IT Support Engineer will be required to provide first line support for all IT calls; ensuring that positive customer experience and customer satisfaction are considered in all interactions. As a first line IT Support Engineer you will resolve most calls directly and support the resolution of … report site and IT service intelligence back into the IT department with the motivation to improve the experiences of both. About you We are looking for someone with proven experience as an IT Support Engineer, or similar role. You will possess excellent general IT skills and a good knowledge of the Microsoft Office suite of products, and the ability More ❯

Role As part of the Management team, you will be responsible for ensuring that all contract work performed is as per the project requirements and management of the overall customer experience. As each project framework is bespoke, the requirements vary but generally responsibilities include management of sampling and logistic schedules, ensuring samples are scheduled for the correct work, review … and management of WIP, subcontractor management, ensure reports are issued on-time and meet project requirements, hosting regular customer meetings, contract and other administrative review and query resolution, track and report KPIs. To achieve this, you will need to interface with multiple client representatives and teams in the laboratory. What will you be doing Managing a … portfolio of projects including creating and managing timelines, budgets, KPIs and ensuring all project documents are organised and up to date. Active management of the Customer Experience (CX) by providing consistent and integrated service to clients. Lead and represent the business in meetings with customers, ensuring clear communication and alignment. Ensure customers receive timely reports and updates and More ❯