76 to 100 of 474 Customer Experience Jobs in the UK

service requests in line with agreed SLAs Delivering a professional and friendly service to users Contributing ideas to improve processes and the overall customer experience Experience required: You'll have previous experience within Service Desk, Desktop Support or EUC, with genuine hands-on and face … face support experience. Just as importantly, you'll be brilliant with people. We're looking for someone calm, articulate and customer-focused who takes pride in providing an excellent service and is comfortable supporting senior stakeholders. Experience working within an ITIL environment would be beneficial ...

Salary up to £80,000 This is an opportunity to lead strategic eCommerce partnerships for a growing digital consultancy at the forefront of commerce, customer experience, and technology. You'll work with senior stakeholders, shape digital growth strategies, and play a key role in delivering commercially impactful solutions … ambitious brands. The Company They are a specialist digital consultancy focused on delivering high-quality eCommerce and customer experience solutions. Combining commercial strategy, design, and technology, they partner with well-known consumer brands to create seamless digital journeys and drive measurable business outcomes. Their culture prioritises collaboration, continuous ...

Marketing Science London | Hybrid (3 days in office) | £60,000 - £75,000This is an excellent opportunity for a Senior Analyst to join a leading customer experience and marketing consultancy where data plays a central role in shaping customer engagement and business strategy. You will work across … Company They are a specialist consultancy focused on helping organisations better understand their customers through data, analytics, and marketing science. Their analytics function combines customer insight, digital analytics, measurement, and data strategy to support smarter decision-making. The team operates in a collaborative, project-based environment and offers strong ...

looking for a customer-focused Customer Support Advisor to provide technical support and guidance to customers across a range of communication channels. You’ll combine excellent customer service skills with troubleshooting to resolve queries, support connected products and services, and arrange engineer attendance where needed. … play a key role in delivering a positive customer experience while ensuring issues are handled efficiently and accurately. To be considered for the role, you’ll require the following essentials: Strong troubleshooting and analytical skills. Process driven The ability to explain information in a clear, customer-friendly ...

looking for a customer-focused Customer Support Advisor to provide technical support and guidance to customers across a range of communication channels. You ll combine excellent customer service skills with troubleshooting to resolve queries, support connected products and services, and arrange engineer attendance where needed. … play a key role in delivering a positive customer experience while ensuring issues are handled efficiently and accurately. To be considered for the role, you ll require the following essentials: Strong troubleshooting and analytical skills. Process driven The ability to explain information in a clear, customer-friendly ...

opportunity to take ownership of a growing Conversion Rate Optimisation function within a high-performing digital business. You will lead experimentation across multiple customer journeys, influence commercial strategy, and play a key role in shaping the future of the CRO capability while delivering measurable business impact. The Company They … well-established digital organisation operating multiple high-traffic online platforms across a range of sectors. Driven by data, performance marketing, and customer experience, they generate significant volumes of customer enquiries through sophisticated acquisition channels. With substantial investment in digital marketing and a strong focus on continuous improvement ...

Communication What this role is all about Were looking for a Speech Analytics Platform Analyst to build, maintain and optimise the systems that turn customer conversations into measurable business insight. Working across speech analytics, data and reporting, the role will translate complex language patterns into clear outputs that improve … customer outcomes, regulatory compliance, coaching and operational performance. Key Actions Build and maintain scorecards, processes and category structures within the conversation intelligence platform to measure agent behaviours, customer experience and compliance Extract, transform and analyse conversational data using Power BI, Excel and SQL, ensuring insight is accurate ...

richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed … drives strategic conversations with our clients that will contribute to retaining partnerships. They will own and lead the renewals process and enhance the customer experience, all while securing long-term commitments. Success will be defined by identifying key players involved in the decision making process, deciphering and communicating ...

motivating and developing your team to consistently achieve their targets Creating a positive, high-performing culture built around accountability and teamwork Delivering an exceptional customer experience while maximising every sales opportunity Reviewing performance data, identifying areas for improvement and implementing effective action plans Managing day-to-day store … operations, including rotas, stock, compliance and visual standards Handling customer escalations professionally and finding positive solutions Recruiting, onboarding and developing new team members when required Working closely with the Franchise Owner and Regional Manager to support the continued growth of the business Setting the standard for attitude, energy, customer ...

environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management … change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents ...

currently recruiting for a newly-created Head of Data Analytics & Insights position on behalf of a dynamic and customer-focused Claims Management company based in Central Liverpool. The role holder will be responsible for owning and continuously evolving the organisations data and analytics capability, ensuring that data is actively … plays a critical part in enabling the business to reduce claim handling times, improve settlement accuracy, control costs, identify risk and fraud, and enhance customer experience, while ensuring insight-led decisions are embedded across all operational and strategic functions. The Head of Data Analytics & Insights will manage ...

will work closely with Duty Technicians, infrastructure teams, application support teams and Service Managers to restore services quickly and provide a high-quality customer experience. Previous experience working within a government or public sector environment would be beneficial for this opportunity. Your new role As a Service Desk … incidents and service requests, resolving common technical issues at first contact wherever possible and escalating more complex issues to the appropriate technical teams. Excellent customer service is central to the role, alongside accurate ticket management, effective troubleshooting and clear communication throughout the ticket life cycle. Key responsibilities ...

About the role The Customer Technical Support Associate (SIRs) takes day to day responsibility for supporting a portfolio of fleet accounts across the UK and our growing customer base in Europe. (SIRs is an abbreviation for Service Calls, Installs and Removals.) The role supports … customer journey, including service calls, installations and removals, fleet and portal administration, customer self serve and reactive issue resolution. As routine activity moves to digital self serve, the role focuses on case ownership, exception handling, customer guidance and timely resolution. Hours: 37.5 hours per week, Monday ...

Technology sector. You will provide first line support including troubleshooting for Microsoft Dynamics 365 Business Central and Dynamics NAV/BC to a varied customer portfolio. You will be responsible for providing the customer with excellent customer service in line with Company Service standards and will ensure … contain as much information at first contact. You will work to Company Service Level Agreements and Key Performance Indicators providing a high level of customer service and professionalism. As part of the knowledge base process, you will author internal and external knowledge base articles for known issues, work arounds ...

IR35 We are seeking a Change and Adoption Manager to join a world-leading global software and digital media pioneer. You will support enterprise customer engagements by designing and executing tailored Organisational Change Management strategies. Your goal will be to drive end-user adoption of market-leading MarTech, digital … within a global vendor professional services team, systems integrator or management consultancy is highly desirable. Strong background in digital marketing, customer experience (CX) or large-scale digital transformation initiatives. ...

platforms, software and integration solutions for demanding applications. The organisation combines hardware, software and engineering expertise to deliver integrated computing solutions to an international customer base. With a strong focus on innovation, customer integration and continuous product development, the business is looking to strengthen its engineering team … support customers across EMEA and other strategic markets. This is a customer-facing technical engineering role supporting customers throughout evaluation, onboarding, integration and production readiness. The successful candidate will troubleshoot complex hardware and software issues, develop integration tools and scripts, support operating system configurations and work closely with engineering ...

platforms, software and integration solutions for demanding applications. The organisation combines hardware, software and engineering expertise to deliver integrated computing solutions to an international customer base. With a strong focus on innovation, customer integration and continuous product development, the business is looking to strengthen its engineering team … support customers across EMEA and other strategic markets. This is a customer-facing technical engineering role supporting customers throughout evaluation, onboarding, integration and production readiness. The successful candidate will troubleshoot complex hardware and software issues, develop integration tools and scripts, support operating system configurations and work closely with engineering ...

transforming the way Motability Operations understands and manages its fleet, using connected vehicle data such as vehicle health, mileage and diagnostic information to improve customer experience, operational efficiency and commercial outcomes. We're looking for a Senior MI Analyst specialising in Connected Mobility to join the Customer … work with large and complex datasets, develop reporting and analytical products, investigate emerging trends and use connected vehicle data alongside our wider customer and operational data to build a more complete understanding of our customers and fleet. You'll be expected to go beyond responding to requests. ...

space booking support to our people to ensure their space requirements are tailored to meet the business need. The Space Coordinator excels at building customer relationships and understands how best to facilitate their space requirements. Our office environment continues to evolve, and the Space Coordinator plays a key role … providing a great customer experience while adapting to the changes. Type of Contract: Full-time, Permanent Hours: 40 per week (Monday-Friday, 7 AM to 7 PM, with flexibility as per business needs) Salary: £33,000 per annum What will you get? Financial freedom : Enjoy exclusive travel ...

join our client, a leading provider of telecommunications, connectivity, and managed technology solutions. As a Complaints Handler, you will take ownership of buisness customer complaints and escalations from initial receipt through to resolution, ensuring concerns are handled professionally, fairly, and within agreed service levels while delivering an exceptional customer … cover Discounted health plans Virtual GP access Eye care scheme Ongoing training and development opportunities Key Responsibilities of an Complaints Handler: Take ownership of customer complaints from initial receipt through to final resolution, ensuring accountability throughout the entire process Acknowledge complaints within agreed service levels and set clear expectations ...

Senior Associate) in our client, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. MINIMUM REQUIREMENTS Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships … internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge ...

there are significant opportunities to develop your skills, broaden your technical expertise and grow your career. Dedicated Support Engineers play a critical role in customer success, acting as trusted technical advisors who help customers overcome challenges, maximise the value of our platforms and ensure a consistently high-quality service … experience. Job Description Key Responsibilities Apply deep knowledge of CTS services and customer integrations to investigate, troubleshoot and resolve complex or high-priority incidents, coordinating escalations and customer communications as required. Identify valuable technical insights from support cases and contribute to the continuous improvement of team documentation, knowledge ...

professionalised, measured, or repeatable. We operate a blended model: national capability and standards, with service and response delivered locally so the customer experience stays local. Target state: Customers should be owned by the group, not solely by the subsidiary, with the group holding the capability to sell. Target … seats, including decent-sized accounts of several hundred seats. This is not an enterprise pursuit function. Key responsibilities Sales operations and cadence: Embed the customer journey end to end: lead generation, nurture, QBRs, annual client budgets, conversion percentages, and a 12-month revenue pipeline per account. Drive and monitor ...

Track adoption metrics, KPIs, risks, and mitigation actions. Develop post-implementation sustainment plans and contribute reusable change management best practices. Essential Requirements 5+ years' experience in organisational change management, adoption strategy, or consulting. Experience supporting enterprise software implementations, ideally across marketing technology, CRM, CMS, or digital platforms. Strong … stakeholder engagement, facilitation, and presentation skills, including senior executive audiences. Experience producing readiness assessments, communication plans, training programmes, and adoption scorecards. Excellent communication skills and the ability to work independently in a remote, client-facing environment. Bachelor's degree or equivalent professional experience. Desirable Adobe Change Management Prosci, ADKAR ...