76 to 100 of 976 Customer Experience Jobs in the UK

searching for a visionary Head of Digital to lead its digital strategy, product platforms, and transformation agenda across international markets. This is a unique career opportunity to shape the customer journey and digital experience at the heart of a business driving the future of sustainable and connected mobility. The Opportunity As Head of Digital, you will oversee digital … performance, product innovation, and customer experience across web, mobile, and connected platforms. Working closely with global marketing, technology, and commercial teams, you will ensure digital channels deliver measurable value, build long-term engagement, and align with the company's ambitious growth agenda. You'll lead a team of digital specialists and work with world-class agency partners to … drive innovation in UX, content, performance marketing, and platform development, ensuring digital channels reflect the brand's cutting-edge tech DNA and support a seamless customer journey. Key Responsibilities Lead and evolve the global digital strategy across all touchpoints (web, mobile, e-commerce, apps, CRM) Own digital KPIs and drive performance through data-led decision-making and continual optimisation More ❯

strong rail industry and digital ticketing expertise to bridge business needs and technical solutions. You will gather, analyse, and translate complex requirements into actionable deliverables that enhance rail operations, customer experience, and operational efficiency while ensuring compliance with industry standards and regulations. Key Responsibilities: Collaborate with operations, engineering, ticketing, and IT stakeholders to elicit, document, and validate requirements … for rail systems and digital ticketing platforms. Analyse and improve ticketing workflows such as contactless payments, mobile apps, barcode/QR codes, and smartcard technologies to enhance customer journeys and reduce revenue leakage. Translate business objectives into functional specifications, user stories, and acceptance criteria for ticketing solutions, scheduling systems, and related rail applications. Support the integration of ticketing systems … process models, data flows, and system interaction diagrams for ticketing and fare management platforms. Perform gap analyses between existing ticketing systems and target solutions, identifying opportunities for automation and customer experience improvements. Assist in user acceptance testing (UAT), including scenarios for ticket purchase, validation, refunds, and fraud prevention. Ensure all deliverables comply with rail safety, revenue protection, and More ❯

We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Cu stomer Service Team Manager, you will use data to optimise workflows and implement best practices to … deliver exceptional service across multiple channels, including live chat and email ticketing systems. You will have strong leadership skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities: Lead, coach, and inspire the customer service team to consistently achieve performance targets. Monitor and analyse data … to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels. Implement and maintain best practices across all customer service functions. Collaborate with other departments to enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and staff development. About You More ❯

Overview Project Management Director - South East England - 100-120k Project Management Director - Responsible for the effective and professional management of large global and national customer projects, interfacing directly with Sales, Engineering Services, Operations, Product and Finance. The Project Management Director takes overall responsibility for the timely delivery of all projects (both internal as external), to agreed commitments, to … the customer's satisfaction, on time and within budget. Customer satisfaction: customers must be satisfied with the quality, speed and cost of work delivered. Resource planning: the jobholder must meticulously plan the most effective use of their team and resources in order to deliver high value projects swiftly, maximising billing for the business. Team motivation: the jobholder focuses … professional and capable team. Providing them with a clear strategy, responsibilities and regular constructive feedback on performance. Project Management Deliver a Project Management strategy focused on delivering the highest customer experience and real business value. Define best practices for Project Management, documenting and defining process as required. Define acceptance and handover criteria to ensure transition between departments is More ❯

both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of the next, our … 000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description As a Director, Product Management Consumer Products at Publicis Sapient, you will act as your clients' trusted advisor in leading the overall business … digital product, or products, within an engagement. You will collaborate with clients within the Consumer Products industry undertaking major Digital Business Transformation (DBT) engagements to understand their business, end-customer needs, and then constantly deliver value with fast increment cycles. Responsibilities Partner with client(s), strategists, experience leads, and enterprise architects, to frame business goals and value streams More ❯

Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while … ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration skills, is essential. … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯

Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while … ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration skills, is essential. … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯

Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while … ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration skills, is essential. … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯

Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while … ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration skills, is essential. … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯

Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while … ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration skills, is essential. … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to … ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction More ❯

About the Role We are seeking a dynamic and experienced Customer Success Manager who will act as a strategic partner to our clients: owning product adoption, driving measurable outcomes, and building long-term, trusted relationships. This role is crucial in ensuring our customers derive maximum value from our products, achieve their business objectives, and remain engaged advocates of Validity … s solutions. As a key member of our Customer Success team, you will manage a portfolio of clients, guiding them through every stage of the post-sale lifecycle - from adoption to expansion. You'll collaborate closely with cross-functional teams including Account Management, Product, and Support to ensure your clients are not just satisfied, but successful. Team Dynamic You … ll be joining a customer-centric organization that values strategic thinking, autonomy, and continuous growth. If you're passionate about helping clients succeed and thrive in a collaborative environment where your voice and impact matter - this is the role for you. Position Duties and Responsibilities Own the post-sale relationship for a portfolio of strategic accounts, focusing on product More ❯

time to join Zutec as we are progressively growing our team, providing opportunities for further career development and advancement for high achievers. The Role Reporting to the Head of Customer Operations, the Enterprise Software Customer Success Manager will be responsible for ensuring our most strategic enterprise customers achieve measurable value and long-term adoption of Zutec's solutions. … This is a customer relationship and adoption-focused role - it is not a sales or commission carrying position. You will be the strategic partner for your accounts, spending meaningful face time with customers, building senior relationships, and helping them embed Zutec software into their core workflows. You will act as the internal bridge, working closely with Account Management, Product … Onboarding/Services, and Support teams to ensure customers are supported across their lifecycle. Specific duties include: Own the customer relationship post-onboarding, driving adoption, satisfaction, and long-term retention. Design adoption plans with customers, leveraging and adapting content from Marketing, Onboarding, and our Knowledge Base - and working with those teams to create new content where needed. Deliver high More ❯

Job Advertisement: Temporary Customer Support Specialist - Tech Are you passionate about delivering exceptional customer support? Do you thrive in a fast-paced environment and enjoy making a difference? Our client, a leading ultra-fast growth tech organisation, is looking for an enthusiastic Temporary Customer Support Specialist to join their dynamic team! If you have a knack for … resolving issues with confidence and professionalism, we want to hear from you! About the Role: As a Temporary Customer Support Specialist, you will be instrumental in assisting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, your primary responsibility will be to tackle support issues using Intercom, ensuring … every interaction is characterised by clarity, empathy, and urgency. Job Title: Temporary Customer Support Specialist (using Intercom) Start Date: ASAP Duration: Ongoing - potential temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Work Arrangement: Hybrid working - 3 days in the office and 2 days from home. Thursdays and Fridays will need to More ❯

Job Advertisement: Temporary Customer Support Specialist - Tech Are you passionate about delivering exceptional customer support? Do you thrive in a fast-paced environment and enjoy making a difference? Our client, a leading ultra-fast growth tech organisation, is looking for an enthusiastic Temporary Customer Support Specialist to join their dynamic team! If you have a knack for … resolving issues with confidence and professionalism, we want to hear from you! About the Role: As a Temporary Customer Support Specialist, you will be instrumental in assisting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, your primary responsibility will be to tackle support issues using Intercom, ensuring … every interaction is characterised by clarity, empathy, and urgency. Job Title: Temporary Customer Support Specialist (using Intercom) Start Date: ASAP Duration: Ongoing - potential temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Work Arrangement: Hybrid working - 3 days in the office and 2 days from home. Thursdays and Fridays will need to More ❯

Reviews, sharing performance insights, best practices, and recommendations for optimising the MDR service Participate in and contribute to regular review meetings, ensuring alignment on service performance, upcoming initiatives, and customer priorities Monitor platform usage and licensing to ensure alignment with contracted terms and to identify opportunities for optimisation or expansion Oversee customer case activity to ensure timely resolution … keeping customers informed on progress Coordinate with engineering, operations, and other internal teams to resolve escalated issues quickly, communicating effectively with stakeholders throughout Maintain accurate and detailed records of customer interactions, action items, and service outcomes in CRM and case management systems Develop and maintain customer-facing documentation and resources that support service adoption and effective use Contribute … to internal process documentation and improvement initiatives, ensuring procedures support a consistent and high-quality customer experience Deliver proactive communications to customers on relevant threat intelligence, product enhancements, best practices, and industry developments Advocate for customers internally, ensuring their needs and feedback influence product development and service improvements Support the introduction and adoption of new services or solutions More ❯

Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional … teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their … primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product More ❯

Salary: £53,000 - £59,000 DOE Bonus : 20% potential - Up to £70,800 OTE Location: Samsung Experience Store, Stratford Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity … for you! We are looking for a talented General Manager to join our Samsung Experience Store in Stratford. Role Summary As the General Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance … Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers. Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide More ❯

Salary: £53,000 - £59,000 DOE Bonus : 20% potential - Up to £70,800 OTE Location: Samsung Experience Store , Stratford Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity … for you! We are looking for a talented General Manager to join our Samsung Experience Store in Stratford Role Summary: As the General Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance … Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers. Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide More ❯

team in Retail WW to drive upstream defect elimination and delivering on business KPI's. Key success factors for this role will be performance on Business goals, Vendor and Customer Experience and Cost of operations. Candidate Profile Candidate will have 8+ years of experience in Vendor Management and Retail Operations. Additionally, you will have program management skills … influence internal and external stakeholders and drive project execution. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable - while maintaining a good customer and business partner focus. You will have a demonstrated record of leading projects not only at the strategic level, but also tactically by diving deeply into business and technical … planning, budgeting, growth, delivery and productivity of the program. The individual would have targets on Business metrics, Operational metrics and Automation. Would engage with WW Retail teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. Key job responsibilities Responsibilities of this leader include: Identify system defects requiring manual efforts downstream, partner with owner teams More ❯

solutions align with strategic business goals and the broader transformation vision. Develop business cases and solution strategies, assessing options to determine the best-fit solutions that drive improvements in customer experience, operational efficiency, and business performance. Support and manage project delivery, driving the creation of actionable plans, managing risks, tracking progress, and ensuring alignment with business objectives through … to successful implementation. Work with business sponsors, system users, and third-party vendors to ensure seamless communication, change adoption, and effective solution delivery across customer journey, digital solutions, sales, marketing, and commercial systems. Lead testing, training, and go-live activities, ensuring that business users are fully prepared, and that systems and processes are adopted effectively across the organisation. Monitor … and grows. Ensure all solutions are delivered within scope, on time, and to budget, while maintaining quality and meeting business requirements Requirements to be considered: 3-5 years of experience as a Business Analyst, Solutions Analyst or Project Manager, ideally in the energy, utilities, or sales sectors. A strong focus on customer-centric solutions with experience in More ❯

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.We're expanding the Conversation Experience Team with a Senior Data & AI Scientist to help develop an AI Agent framework that demonstrates the latest AI, automation, and cloud technologies at Lloyds Banking Group. About this … opportunity The Analytics & AI Services Platform employs modern technology while partnering with diverse teams across the Group to solve complex business challenges.Within the Analytics & AI Services Platform, the Conversation Experience Team are focussed on using data science and AI to create outstanding customer experiences, whether for internal engineers or external retail customers, by harnessing data science and AI. … range of stakeholders, and ensure the delivery of high-quality data science products in a collaborative, forward-thinking environment.If you're passionate about shaping the future of AI-driven customer experience and thrive on variety, this is the place for you. Day to day, you will: • Develop agent-based systems that use large language models and other AI More ❯

Partnerships Optimiser Location: Leeds, UK Contract : Permanent, Full-Time Salary: Competitive depending on experience + bonus scheme Includes: Travel to clients, Events & Meetings, Flexible Working hours. Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in 2016, the company has rapidly grown to serve over … partners across 75+ countries with a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are individuals bursting with talent, ambition … driven. Passionate about making a difference and contributing to business growth. Strong ability to use data to tell a persuasive story. Excellent communication and collaboration skills. Preference for statistical experience, SQL and Python experience The Ideal Candidate Possesses the Following Attributes: Charismatic and empathic personality Strong relationship-building skills Commercially minded, strategic and forward thinker Strong analytical skills More ❯

Partnerships Optimiser Location: Leeds, UK Contract : Permanent, Full-Time Salary: Competitive depending on experience + bonus scheme Includes: Travel to clients, Events & Meetings, Flexible Working hours. Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in 2016, the company has rapidly grown to serve over … partners across 75+ countries with a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are individuals bursting with talent, ambition … driven. Passionate about making a difference and contributing to business growth. Strong ability to use data to tell a persuasive story. Excellent communication and collaboration skills. Preference for statistical experience, SQL and Python experience The Ideal Candidate Possesses the Following Attributes: Charismatic and empathic personality Strong relationship-building skills Commercially minded, strategic and forward thinker Strong analytical skills More ❯

and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Vanta Customer Success Manager you will play a pivotal role in guiding customers through their security and compliance … journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business. Vanta's success over the last … year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As a Vanta Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. More ❯