76 to 100 of 604 Customer Experience Jobs in the UK

network of talent, and help drive impactful change for some of the world’s most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names – no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer ‘ecosystem’ as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

Management Consultant, Song Service CL9 London, Manchester, Edinburgh Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each … business challenge. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help … operate always-on enterprises Work with famous brands and household names – no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical More ❯

established itself as online experts in small business networks. A growing B2B company, broadbandbuyer is now an Employee Owned Trust . The sound technical advice, speedy delivery and excellent customer service for which it is renowned, all contribute hugely to building its customers trust and loyalty. Job Role Working as part of the marketing team, this role is pivotal … Liaising with external manufacturers and distributors, youll be responsible for the upkeep of several brands portfolios. Working closely with teams internally, you'll be helping to continually improve the customer experience, attract new customers, retain existing ones and support the companys position of 'experts in networks' within the industry. (Training and support will be provided). Key Tasks … with company objectives for multiple vendor portfolios Collaborating with the marketing team, and also with the internal sales and support teams HTML coding and creation of emails to our customer-base, using MailChimp Working closely with select external brands to ensure our portfolio of listed products is regularly updated Actively sourcing new and engaging content for social media channels More ❯

profit targets. Lead and develop Sales Managers, embedding a culture of accountability, high performance, and commercial focus. Build and maintain relationships with senior and executive-level stakeholders across key customer accounts. Understand customer environments and deliver tailored, high-value workplace and IT service solutions. Define and execute divisional sales strategy aligned with organisational objectives. Drive pipeline creation, forecasting … to shape strategy and commercial positioning. Lead quarterly business reviews and ensure strategic account planning across major accounts. Represent Apogee at executive level within sector-focused forums, events, and customer engagements. Establish and maintain the sales structure needed to support sustainable growth and team success. A typical working pattern is Monday to Friday, 08:30 to 17:30, with … a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Proven background working within a Managed IT Service Provider . Extensive experience in commercial account management, consultative B2B sales, and managing complex deal cycles. Track record of meeting and exceeding sales and gross profit targets. Demonstrable leadership experience, managing Sales Managers or equivalent teams. Ability to engage and More ❯

profit targets. Lead and develop Sales Managers, embedding a culture of accountability, high performance, and commercial focus. Build and maintain relationships with senior and executive-level stakeholders across key customer accounts. Understand customer environments and deliver tailored, high-value workplace and IT service solutions. Define and execute divisional sales strategy aligned with organisational objectives. Drive pipeline creation, forecasting … to shape strategy and commercial positioning. Lead quarterly business reviews and ensure strategic account planning across major accounts. Represent Apogee at executive level within sector-focused forums, events, and customer engagements. Establish and maintain the sales structure needed to support sustainable growth and team success. A typical working pattern is Monday to Friday, 08:30 to 17:30, with … a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Proven background working within a Managed IT Service Provider . Extensive experience in commercial account management, consultative B2B sales, and managing complex deal cycles. Track record of meeting and exceeding sales and gross profit targets. Demonstrable leadership experience, managing Sales Managers or equivalent teams. Ability to engage and More ❯

profit targets. Lead and develop Sales Managers, embedding a culture of accountability, high performance, and commercial focus. Build and maintain relationships with senior and executive-level stakeholders across key customer accounts. Understand customer environments and deliver tailored, high-value workplace and IT service solutions. Define and execute divisional sales strategy aligned with organisational objectives. Drive pipeline creation, forecasting … to shape strategy and commercial positioning. Lead quarterly business reviews and ensure strategic account planning across major accounts. Represent Apogee at executive level within sector-focused forums, events, and customer engagements. Establish and maintain the sales structure needed to support sustainable growth and team success. A typical working pattern is Monday to Friday, 08:30 to 17:30, with … a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Proven background working within a Managed IT Service Provider . Extensive experience in commercial account management, consultative B2B sales, and managing complex deal cycles. Track record of meeting and exceeding sales and gross profit targets. Demonstrable leadership experience, managing Sales Managers or equivalent teams. Ability to engage and More ❯

profit targets. Lead and develop Sales Managers, embedding a culture of accountability, high performance, and commercial focus. Build and maintain relationships with senior and executive-level stakeholders across key customer accounts. Understand customer environments and deliver tailored, high-value workplace and IT service solutions. Define and execute divisional sales strategy aligned with organisational objectives. Drive pipeline creation, forecasting … to shape strategy and commercial positioning. Lead quarterly business reviews and ensure strategic account planning across major accounts. Represent Apogee at executive level within sector-focused forums, events, and customer engagements. Establish and maintain the sales structure needed to support sustainable growth and team success. A typical working pattern is Monday to Friday, 08:30 to 17:30, with … a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Proven background working within a Managed IT Service Provider . Extensive experience in commercial account management, consultative B2B sales, and managing complex deal cycles. Track record of meeting and exceeding sales and gross profit targets. Demonstrable leadership experience, managing Sales Managers or equivalent teams. Ability to engage and More ❯

profit targets. Lead and develop Sales Managers, embedding a culture of accountability, high performance, and commercial focus. Build and maintain relationships with senior and executive-level stakeholders across key customer accounts. Understand customer environments and deliver tailored, high-value workplace and IT service solutions. Define and execute divisional sales strategy aligned with organisational objectives. Drive pipeline creation, forecasting … to shape strategy and commercial positioning. Lead quarterly business reviews and ensure strategic account planning across major accounts. Represent Apogee at executive level within sector-focused forums, events, and customer engagements. Establish and maintain the sales structure needed to support sustainable growth and team success. A typical working pattern is Monday to Friday, 08:30 to 17:30, with … a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Proven background working within a Managed IT Service Provider . Extensive experience in commercial account management, consultative B2B sales, and managing complex deal cycles. Track record of meeting and exceeding sales and gross profit targets. Demonstrable leadership experience, managing Sales Managers or equivalent teams. Ability to engage and More ❯

partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As a Project Manager, you will oversee the day-to-day management of key customer … aligned project execution. What Youll Bring: Project Management Expertise : Proven ability in leading physical complex projects, with a strong focus on delivering results on time and within budget. Industry Experience: Experience in the hospitality or retail sector is desirable (desirable not essential). Leadership : Skilled in mentoring and coaching junior team members also managing office-based and remote … teams. Budget Management: Proven ability to manage budgets and control costs across projects. Tech-Savvy: Proficient with project management tools and MS Office. Customer-Focused: Strong record of delivering client-focused solutions and building relationships. Network Knowledge: Familiar with network infrastructure, data, power, and Wi-Fi (desirable not essential). Travel Willingness: Holds a full UK license and willing More ❯

Programme Director - Transport Management System Salary: Competitive and based on experience Location: Relocation to Melbourne An exciting opportunity has arisen for an experienced Programme Director to lead the design, development, and implementation of a world-class Transport Management System (TMS) across a national logistics network. This role is pivotal in transforming logistics delivery operations, ensuring seamless flow through first … middle, and last-mile processes. You'll collaborate with senior leaders, subject matter experts, and external partners to drive operational excellence, cost efficiency, customer experience, and sustainability goals. With relocation support to vibrant Melbourne, this position offers the chance to make a lasting impact within a supportive environment that values safety, wellbeing, and professional growth. Key Responsibilities: Lead … levels of safety and wellbeing. Negotiate contracts with system integrators and third-party providers to achieve optimal terms while ensuring collaboration between all stakeholders. What You Bring: 10+ years' experience in strategic leadership roles within large-scale logistics or transport environments. Proven track record in leading major TMS implementations at senior programme level within complex organisations. Expertise in project More ❯

Programme Director - Transport Management System Salary: Competitive and based on experience Location: Relocation to Melbourne An exciting opportunity has arisen for an experienced Programme Director to lead the design, development, and implementation of a world-class Transport Management System (TMS) across a national logistics network. This role is pivotal in transforming logistics delivery operations, ensuring seamless flow through first … middle, and last-mile processes. You'll collaborate with senior leaders, subject matter experts, and external partners to drive operational excellence, cost efficiency, customer experience, and sustainability goals. With relocation support to vibrant Melbourne, this position offers the chance to make a lasting impact within a supportive environment that values safety, wellbeing, and professional growth. Key Responsibilities: Lead … levels of safety and wellbeing. Negotiate contracts with system integrators and third-party providers to achieve optimal terms while ensuring collaboration between all stakeholders. What You Bring: 10+ years' experience in strategic leadership roles within large-scale logistics or transport environments. Proven track record in leading major TMS implementations at senior programme level within complex organisations. Expertise in project More ❯

About the role We're seeking a Junior Support Representative to join our Customer Support team. As a Junior Support Representative, you'll be responsible for delivering timely, empathetic, and accurate responses to customer and end-user inquiries. You'll focus on resolving Tier 1 support tickets, maintaining a positive customer experience, and contributing to internal … knowledge-sharing efforts. This is an excellent opportunity to build foundational skills in customer communication, SaaS operations, and support systems, while contributing directly to HqO's reputation for exceptional service. This position follows a hybrid work model, with a minimum of three days per week (Tuesday–Thursday) in our London office. What you'll do Respond to Tier … within defined SLAs, providing accurate and professional responses. Resolve issues efficiently, escalating only when appropriate to ensure timely resolution for customers. Maintain a positive and helpful tone in all customer interactions, driving high CSAT (Customer Satisfaction) scores. Contribute to HqO's internal knowledge base by documenting FAQs, solutions, and troubleshooting steps. Collaborate across teams to ensure seamless customer More ❯

About Product at Holland & Barrett We're on an ambitious journey to transform how we use data and technology to power the health and wellness experience for our customers. Product Information Management (PIM) and Master Data are central to that ambition. Accurate, trusted, and accessible data is the backbone of our supply chain, digital commerce, customer experience … be accountable for ensuring that product information across H&B is complete, compliant, and consistent across all channels and systems. You will have a significant opportunity to impact both customer and colleague experience, from how our customers see products on digital shelves, to how our colleagues manage regulatory compliance and supply chain processes. You will anticipate business needs … provide escalation management, make trade-offs, and balance customer, commercial, and compliance requirements against technical constraints.We support flexibility and productivity of our employees by hybrid working arrangements. Although your role will be based in London (or Nuneaton, or Amsterdam) you will be required to travel only occasionally to our Hubs in Nuneaton or London or to any other location More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

work within the Helpdesk function. This is a key recruit for the business, with overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey and implementing positive change. This is an excellent opportunity to join a superb customer centric business where you will be valued … off! This is a great company to work for with very strong values who invest in their staff and offer an excellent culture. Duties & Responsibilities: You will evaluate the Customer journey, assess current processes and making recommendations for change, implementing new ideas. Identifying customer pain points, working with 1st and 2nd line support teams to deal with specific … also being a key point of contact for customers, to ensure a satisfactory conclusion. Leading, supporting and mentoring your small team to ensure productivity is consistently high. Ensuring exceptional customer service levels are achieved and reporting on these to the Senior Leadership Team. Working collaboratively cross functionally across the business to review and identify coaching and training needs for More ❯

colleagues, requesters, and suppliers to ensure coherence and value for money purchasing. They input data into the Software Catalogue and ensure accurate, efficient, and effective processes, promoting a positive customer experience and highlighting areas for improvement.The incumbent must maintain software licensing knowledge materials and ensure effective information management in accordance with agreed procedures, highlighting any shortfalls to the … product owners, to deliver an efficient, effective service and value for money for the organisation. About you You will:- Be attentive to detail and committed to delivering an exemplary customer experience- Approach your work positively and proactively, enjoying and succeeding in the role- Have proven success in an IT customer service environment, delivering outputs on time and … staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN Award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value More ❯

clients are reminded of their appointments and addressing any rescheduling needs. Manage: after meeting updates with the BDM’s and update records when sale closed. Qualifications B2B lead generation experience Salesforce experience preferred 2 years’ experience Social media Experience i.e. LinkedIn Market knowledge Excellent verbal and written communication skills to communicate services or products to prospects … to work in a fast-paced environment and manage multiple tasks simultaneously Strong interpersonal skills to deal with various types of personalities Professionalism and courteousness to create a positive customer experience Computer literacy for research and data entry Additional Information #OH Still Curious? If you feel we are a good match for each other, you can apply online More ❯

colleagues, requesters, and suppliers to ensure coherence and value for money purchasing. They input data into the Software Catalogue and ensure accurate, efficient, and effective processes, promoting a positive customer experience and highlighting areas for improvement. The incumbent must maintain software licensing knowledge materials and ensure effective information management in accordance with agreed procedures, highlighting any shortfalls to … product owners, to deliver an efficient, effective service and value for money for the organisation. About you You will: Be attentive to detail and committed to delivering an exemplary customer experience Approach your work positively and proactively, enjoying and succeeding in the role Have proven success in an IT customer service environment, delivering outputs on time and … staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN Award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value More ❯

the UK but there will be an expectation for regular travel to our offices, particularly in Aberdeen and Glasgow. The ideal candidate will bring deep ServiceNow expertise, proven delivery experience, and exceptional stakeholder engagement skills to define and deliver the ServiceNow vision and roadmap across ITSM, CSM, ITOM, HAM, and other modules. You will shape the platform roadmap to … deliver exceptional customer and platform user experiences, drive operational efficiency through workflows, automation, and integrated portals, and enable data‐driven decision making and future AI innovation. In this high‐impact role within a global organisation undergoing strategic IT transformation, you will lead a high‐performing team of developers, administrators, and analysts, manage vendors, and ensure the ServiceNow platform delivers … standards, and best practices. Provide thought leadership for the evolution of ServiceNow capabilities, including ITSM, CSM, ITOM (Discovery & Service Mapping), SAM Pro, and HAM Pro. Lead the development of customer interfaces, leveraging technologies such as self-service portals, Service Bridge, and integrations to streamline processes, reduce overheads, and improve user satisfaction. Act as the primary liaison between technical teams More ❯

family. A great holiday package About the role As the sole Lead Product Manager for Booker’s Websites & Apps, you own the vision, roadmap, and delivery of our digital customer experience. This role is key to delivering a world-class online shopping experience for our customers across web and mobile channels. You will lead a team responsible for … developing secure, scalable, and customer-centric digital solutions that enhance satisfaction and contribute to business profitability. The Online Shopping team is responsible for the end-to-end customer experience across the Wholesale Booker.co.uk website and mobile app, along with the supporting digital infrastructure. Booker.co.uk is the fastest-growing online wholesale website in the UK, currently generating £3.5 … high quality and timely execution. Collaborate closely with internal stakeholders, external service providers, and development teams to execute web and app projects. Champion a seamless, efficient, and personalised digital experience from customer registration through to checkout. Drive innovation by identifying and implementing features that simplify and elevate the customer journey. Act as the key liaison for all More ❯

Sprinklr Implementation Consultant Location: Nottingham (onsite) Role Type: Contracting The Role As a Sprinklr Implementation Consultant, you will play a pivotal role in delivering enterprise-grade customer experience solutions for a major client within a fast-moving industry sector. You will work with cutting-edge cloud technologies, helping the organisation optimise customer engagement, streamline omnichannel communication, and … Manage multiple concurrent projects and ensure they meet timelines and quality standards. Stay current with Sprinklr Modern Care enhancements, best practices, and platform capabilities. Your Profile Essential Skills and Experience (Up to 10, streamlined and non-repetitive) 10+ years of experience in enterprise customer service software deployment and configuration. Expert proficiency in Sprinklr Modern Care (or similar … CCaaS platforms such as Genesys, NICE, Avaya). Strong scripting and development skills (HTML, JavaScript, SQL, CSS). Proven experience integrating Sprinklr with CRM, ticketing, and marketing cloud systems. Deep understanding of social media platforms (Facebook, Twitter, Instagram, YouTube) and engagement workflows. Strong project management expertise with Agile methodology experience. Excellent analytical, troubleshooting, and problem-solving skills. Ability to More ❯

for designing, configuring, and supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … communication between field technicians and the central system. Scheduling & Dispatch Optimization:Utilize IFS tools (e.g., Dynamic Scheduling Engine, Planning Board) to streamline resource allocation and improve service response times. Customer Service Integration: Integrate service processes with CRM and Customer Support to ensure a seamless customer experience from case creation through field resolution. Testing & Documentation:Conduct functional … project managers, and technical teams to deliver end-to-end service management solutions. Post-Implementation Support: Provide ongoing support, troubleshoot issues, and identify opportunities for continuous improvement. Key Skills & Experience: Strong functional knowledge of IFS Service Management modules, including: Work Orders, Service Contracts, Warranty Management Resource Scheduling, Planning Board, and Field Service tools IFS Mobile Workforce or IFS Remote More ❯

who can help take this challenger brand to the next level. As Marketing Director, you’ll set the vision and strategy for marketing across B2C, B2B, and Wholesale, driving customer acquisition, retention, and revenue through data-driven, insight-led campaigns. You’ll position the brand as a powerful challenger in a competitive market—sharpening differentiation, amplifying awareness, and championing … a digital-first, customer-centric approach. You’ll lead a talented marketing team, inspiring creativity, innovation, and measurable impact. From brand storytelling to campaign optimisation, every initiative you deliver will strengthen market presence and commercial performance. Role description: Develop, own and deliver the Group marketing strategy to directly support commercial growth targets across B2C, B2B and Wholesale. Drive customer … awareness in a competitive telecoms marketplace, ensuring clear differentiation and strong value propositions. Align marketing initiatives with sales and product teams to ensure end-to-end optimisation of the customer journey. Use market intelligence, customer insight, and performance data to inform strategic decisions and identify new growth opportunities. Own the Group marketing budget and deliver measurable ROI across More ❯

Were looking for a proactive and customer-focused Customer Success Associate to join our growing team at Workwell Outsourcing. Working closely with the Customer Success Manager, youll play a vital role in supporting our clients and internal teams by delivering excellent service, facilitating user training, and helping customers get the most from our evolving technology platforms. This … required. Maintaining up-to-date user guides and help documentation for our Evertime system, ensuring both clients and internal stakeholders stay informed on new features and enhancements. Identifying recurring customer issues and collaborating with Product, IT, Sales, and Marketing teams to help shape improvements. Assisting with onboarding new users and promoting relevant upsell and cross-sell opportunities that add … value for clients. Ensuring service level agreements (SLAs) are consistently met or exceeded. Supporting the Customer Success Manager in managing internal and client-facing projects. Delivering remote or in-person training sessions, including managing scheduling and cost considerations. Advocating for the Workwell Outsourcing brand and technology by championing client needs and promoting product benefits. Wed love to hear from More ❯

Customer Service Agent - £26,000 + Benefits | On-Site in Worcestershire Tech Industry (Non-IT Support Role) Recruiting on behalf of our client We are pleased to be recruiting on behalf of our client , an established and growing organisation within the technology sector , for a Customer Service Agent to join their on-site team in Worcestershire . This … ensuring customers receive clear and helpful information regarding the company's services. You will not be responsible for resolving IT issues or providing technical troubleshooting. Role Overview As a Customer Service Agent, you will be the first point of contact for customers, responding to enquiries and supporting them throughout their journey. You will use a bespoke internal software platform … to manage customer accounts and ensure information is recorded accurately. Key Responsibilities Respond to customer enquiries via phone, email, and live chat Build positive and professional relationships with customers across the UK Use bespoke customer management software to log and update account information Provide clear guidance on products, services, and account activity Escalate more complex matters to More ❯