76 to 100 of 708 Customer Experience Jobs in the UK

Customer Insight Analyst Hybrid - Blackburn, Lancashire Salary: up to £55,000 This is an opportunity to join a data-led organisation where customer insight sits at the heart of decision making. The role offers strong exposure to CRM, customer lifecycle strategy, and advanced analytics, with the chance … directly influence customer experience and commercial performance. The Company They are an established, customer-focused business operating across a large network of locations, with a strong emphasis on data-driven growth. The organisation is investing in its analytics capability to better understand customer behaviour and optimise ...

North Lanarkshire a great place to live, learn, work, invest and visit. Our first point of contact for many of our customers is the Customer Service Hub which supports customers through telephone enquiries, email and social media channels. We have created a new opportunity for a Developer Assistant … join our team and help shape our customer experience. Reporting to the Customer Experience Manager, you will provide entry-level support for the council's growing use of automation, AI assisted tools and data-driven improvements across customer services. Working within a team focused on improving ...

days per week onsite) Salary: Up to £85,000 + package We are seeking a hands-on AWS Connect Engineer to join a Customer Experience Technology team supporting the evolution of a modern cloud contact centre platform within a regulated financial services environment. This role sits … heart of a major transformation programme, focused on delivering smarter, more secure, and more personalised customer interactions using Amazon Connect and AWS-native services. Role Responsibilities Design, build, and maintain Amazon Connect contact flows and routing logic aligned to complex customer journeys Develop and enhance AI-powered ...

Senior Vice President – Engineering (Agentic AI & Digital Products) Location: Gurgaon/Bangalore (Hybrid) Experience: 20+ Years Leadership Scope: 500+ Engineers Across Global Teams About the Role We are seeking a visionary Senior Vice President – Engineering to lead the next generation of AI-powered digital products and platforms. This role … will drive the strategy, architecture, and execution of large-scale Agentic AI systems , transforming customer experiences, operational workflows, and engineering productivity through intelligent autonomous agents. The ideal leader has successfully built and scaled 0→1 AI products from concept to production , with deep expertise in deploying Agentic AI solutions ...

client a fast-growing company providing a SaaS solution for Accounting Teams. They are looking for a Customer Support Specialist with an accounting background to help the users of their software. You will handle support tickets create help content and work with tools like Gainsight PX to support customers. … working in accounts at the moment, with an interest or experience in supporting customers, and an interest in Technology solutions. Key Responsibilities for the Customer Support Specialist: Respond to customer inquiries via chat, email, and ticketing systems Troubleshoot and escalate product issues Create and update help articles ...

successful candidate will play a key role in the design, development, enhancement and support of the Salesforce platform, helping drive business efficiency and customer experience improvements. Key Responsibilities Design, develop and maintain custom Salesforce solutions using Apex, Visualforce and Lightning Web Components (LWC) Build and support solutions across … solution designs Work alongside administrators, analysts and business users to continuously improve platform functionality Contribute to platform governance, security and optimisation initiatives Required Skills & Experience Proven experience as a Salesforce Developer Strong knowledge of: Apex Visualforce Lightning Web Components (LWC) Salesforce Lightning Platform Experience across: Sales Cloud ...

role. The Role As a Digital Analytics Manager, you’ll play a key role in helping shape how we use data to improve customer experience and drive commercial performance across our digital channels. Reporting to the Digital Analytics and Experimentation Lead, you will work across Digital and Digitech … into clear insights with clear next steps, deliver actionable recommendations across trading, product, experimentation and UX, drive Click & Collect optimisation by improving adoption and customer journeys, and collaborate to build datasets, analytics and skills that evolve the customer analytics mindset and enhance experiences for our most valuable customers. ...

Microsoft Solutions Specialist Company Overview A leading UK-based provider of secure cloud, connectivity, and managed IT services, supporting a diverse customer base across SMB and mid-market sectors. The organisation delivers end-to-end solutions spanning cloud hosting, cyber security, communications, with a strong focus on customer experience, innovation, and secure adoption of emerging technologies such as AI. Role Overview This role is responsible for owning and growing Microsoft Cloud Solution Provider (CSP) licensing revenue across a portfolio of SMB and mid-market customers. Working closely with sales and customer success teams, the position ...

Aftersales Support Advisor, you will be the primary point of contact for customers following the sale of products. You will deliver outstanding customer service in a technical setting, combining empathy, product knowledge and problem-solving to make complex issues feel simple. You will take ownership of customer issues … central in achieving first-time resolution and minimising unnecessary escalation, while ensuring customers feel supported and reassured throughout their journey. Beyond day-to-day customer contact, you will contribute to continuous improvement across Aftersales and the wider business. This includes involvement in product testing at HQ, shadowing Field Service ...

base salary We’re partnered with an AI-native customer experience platform that’s transforming how ecommerce brands support and engage with their customers through intelligent AI Agents. They’re now looking to hire a Senior Scala Software Engineer with strong Scala experience to help scale … highly technical product engineering team building scalable systems that sit at the core of a rapidly growing AI product used internationally across ecommerce and customer support environments. Company Culture: Hybrid working - 3 days per week in the London High-autonomy engineering environment with strong ownership and trust Fast-moving ...

+ Uncapped Commission Hybrid Working About The Company Market-leading technology platform supporting thousands of hospitality businesses across Europe Helps restaurants increase bookings, improve customer engagement, and drive revenue growth Fast-growing international business with a strong presence in the UK market Dynamic, high-performance culture with excellent progression … with clients to maximise retention and platform adoption Conducting regular account reviews to identify growth opportunities and improve performance Managing a high volume of customer interactions in a fast-paced environment Supporting clients with best practices, product adoption, and commercial recommendations Working closely with internal teams to ensure ...

wants to play a key role in helping schools successfully adopt new technology. This isnt a back-office payroll processing role. Its a customer-facing consultancy role where youll guide schools through the implementation of Everys HR & Payroll software - helping them move from old systems and processes into … process feel organised, clear, and manageable. Thats exactly what this role is about. Youll help schools successfully launch Everys HR & Payroll platform, improve customer confidence, and create a positive experience from day one. Your work will directly impact customer satisfaction, product adoption, and long-term retention. About ...

D365 CE Pre-Sales Consultant Microsoft Partner | Remote with client site visits | Competitive Salary + Benefits Are you a Dynamics 365 Customer Engagement expert with a passion for helping organisations transform their customer experience? Do you enjoy engaging with stakeholders, shaping solutions, and influencing winning bids … Sales Consultant, you will play a pivotal role in the sales cycle, helping prospective customers understand the value of Microsoft Dynamics 365 Customer Engagement and the wider Microsoft Business Applications platform. You will work closely with clients to understand their business challenges, facilitate discovery workshops, create solution designs, deliver ...

maternity leave, you will step into a visible position owning both delivery and strategic direction across CRM. This is an opportunity to shape how customer engagement is delivered across channels while influencing a significant platform migration. The Company They are a high-growth, market-leading organisation operating at scale … with a strong digital and marketing function. The business is investing heavily in customer experience and marketing technology, with CRM transformation central to this strategy. You will sit within a well-established marketing team, working closely with senior leadership and cross-functional stakeholders. The environment is fast-paced ...

eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. Job Description As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.This role will be focussing ...

first external funding round to support the next phase of product development and clinical partnerships. The Role We are looking for a Product & Customer Operations Manager to sit at the centre of the company and act as the bridge between our customers and engineering team. The primary focus … this role is product management and delivery coordination, ensuring that customer insights are translated into product improvements and that the engineering team remains aligned. You will help prioritise feature development, coordinate product delivery, and support the ongoing evolution of the PREMAZ platform. A secondary part of the role involves ...

Product Owner London (Hybrid) Up to 50,000 If you're passionate about digital products and enjoy working closely with technology, ecommerce and customer experience teams, this is an opportunity to help shape the future of a growing mobile app platform. You'll play a key role … delivering improvements that enhance customer journeys, increase engagement and drive commercial performance. The Role You'll own and manage the app backlog, working closely with developers, designers, analysts and business stakeholders to deliver new features and improvements across the mobile experience. Key responsibilities include: Managing and prioritising ...

Product Owner London (Hybrid) | Up to £50,000 If you're passionate about digital products and enjoy working closely with technology, ecommerce and customer experience teams, this is an opportunity to help shape the future of a growing mobile app platform. You'll play a key role … delivering improvements that enhance customer journeys, increase engagement and drive commercial performance. The Role You'll own and manage the app backlog, working closely with developers, designers, analysts and business stakeholders to deliver new features and improvements across the mobile experience. Key responsibilities include: * Managing and prioritising ...

Product Owner London (Hybrid) | Up to £50,000 If you're passionate about digital products and enjoy working closely with technology, ecommerce and customer experience teams, this is an opportunity to help shape the future of a growing mobile app platform. You'll play a key role … delivering improvements that enhance customer journeys, increase engagement and drive commercial performance. The Role You'll own and manage the app backlog, working closely with developers, designers, analysts and business stakeholders to deliver new features and improvements across the mobile experience. Key responsibilities include: * Managing and prioritising ...

payroll and contractor payroll technology provider, supporting the United Kingdom temporary labour market. Known for compliant payroll solutions, high volume contractor processing, and exceptional customer service, the business delivers scalable payroll systems designed for umbrella companies, recruitment agencies, and contractor workforces. The Role – Customer Growth Manager (Implementations & Onboarding … United Kingdom payroll legislation and umbrella payroll regulations. You will act as a subject-matter expert in contractor payroll and umbrella payroll systems, supporting customer onboarding, system configuration, and long-term success. Key Responsibilities Lead client onboarding and payroll system implementations Manage end-to-end implementation projects within umbrella ...

representing a highly respected, technology business with an outstanding reputation, exceptional staff retention and long track record of success delivering innovative communication and customer experience solutions to organisations across the UK. This is not a high-pressure, transactional sales environment. We're looking for a consultative, commercially astute … relationship builder who can engage at senior stakeholder level, uncover complex business challenges and develop long-term customer partnerships. Why Join? Established and financially secure technology business with solid track record of success Genuine innovation including AI, automation, analytics and customer experience solutions Existing account base provided ...

Description: Customer Success Triage & Admin Support at everyLIFE Technologies Salary: £16 per hour Position Type: Temp (with opportunity to become permanent) Location: Farnborough head office and Remote. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience Blasting off from the successful launch … suite of AI, data and automation tools, we are rapidly expanding our team. As we scale, we have an opportunity for a temporary Customer Success Triage & Admin Support position, with the possibility of this becoming a permanent role for the right candidate. This role will provide assistance ...

Line EUC specialists to resolve complex technical issues, support infrastructure improvements, and contribute to meaningful IT projects. This is a hands-on role where customer experience matters just as much as technical capability. You will help keep IT services running smoothly through proactive maintenance, careful change control … that cannot be resolved by 1st Line support Collaborating closely with 3rd Line teams on complex incidents, problem management, and projects Supporting and maintaining customer IT infrastructure, including regular patching and software updates Following robust change control processes and producing clear, accurate documentation Assisting with IT projects such ...

business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Customer Support & Planning Coordinator, you will be the heartbeat of service delivery - acting as the first point of contact for customers while coordinating field engineers … ensure every request is handled efficiently and professionally. This is not just a support role. It is a pivotal position where customer experience meets operational excellence. You will balance real-time problem solving with smart planning, ensuring the right engineer is in the right place at the right ...

Software & Services (UK, Europe Focused) Budget : GBP 130-140K/Annum + 35-40K Bonus/Incentive Location: London, UK Desired Industry Experience: 12+ years Relevant Experience: Account Management, IT Services, Logistics/Supply Chain Academic Qualification: B.E./BTech/MCA/MBA Job Summary … seeking a seasoned Senior Account Manager with extensive experience in software and services sales in the European market. The ideal candidate will have a strong track record in managing key accounts, driving client satisfaction, and expanding business within existing clients . Exposure to the broader EMEA region is advantageous. ...