76 to 100 of 1,089 Customer Experience Jobs in the UK

Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer … technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities Provide an excellent customer service to our new and … migrate from HRonline Ensure all Service Level Agreements are adhered to at all times Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone More ❯

Are you a proven closer who thrives on building and converting your own sales pipeline in the digital customer experience space As a key member of the Commercial team, you'll drive the entire sales journey—from identifying high-potential opportunities to negotiating and closing transformational deals with major brands. You'll represent our clients cutting-edge digital … customer experience solutions that are reshaping how companies engage with their customers.We're seeking a strategic, results-driven deal maker ready to make a significant impact on our growth trajectory.Salary - £90k - £120k DOE Plus and OTE of £200k working Fully remotely Your Impact Strategic Lead Generation: Develop and qualify high-value opportunities within retail and adjacent sectors End … that deliver mutual value Pipeline Management: Maintain precise forecasting with a well-qualified, accurately staged sales pipeline Market Expansion: Spearhead our growth across the retail sector and broader digital CX marketplace Your Expertise Proven success in B2B sales within digital services, CX technology, SaaS, or transformation consulting Demonstrated ability to close high-value, multi-stakeholder enterprise deals Working for or More ❯

Director, Customer Success page is loaded Director, Customer Success Apply locations UK-London Office time type Full time posted on Posted 30+ Days Ago job requisition id R-500751 Job Description Join Our Team at Litera: Where Legal Technology Meets Excellence Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software … than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life's work. Overview: We are seeking a strategic and innovative Director of Customer Success to lead our efforts in reimagining the customer journey for our long tail customer segment as well as a key subset of our customer base. … This leader will architect and execute a digital-first customer success program, ensuring scalable, data-driven engagement that maximizes product adoption, satisfaction, and retention. Reporting to the VP of Customer Success, this role will collaborate cross-functionally to drive a seamless, proactive, and impactful customer experience. Key Responsibilities: Design & Implement Digital Customer Success Strategy Develop and More ❯

all while working as one team. If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you. As a Customer Success Manager, your primary responsibility will be to ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting … high-volume, lower-value accounts. You will play a crucial role in building our digital-touch customer motions by leveraging Vitally, Pigment, SDFC and other automation technologies. Additionally, you will have full commercial ownership for revenue on the book of business, including account renewals and expansion. What we offer Competitive package Stock options to ensure you have a stake … What you'll do Manage and maintain relationships with high volume, Mid-Market accounts, ensuring they attain a high level of adoption and business value from using Pigment. Drive customer renewals by proactively engaging with customers, identifying opportunities for expansion, and demonstrating the value of continued partnership. Collaborate with sales teams to identify upsell and cross-sell opportunities within More ❯

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation. AMZL aims to exceed the expectations … high quality, and sustainable logistics companies. We are looking for a Program Manager to manage our Driver Trust and Safety (T&S) Program, who will ensure a bar raising experience for DSP Delivery Associates (DAs). The T&S Program Manager role is critical to managing the reputation of the DSP program in Japan, and attracting and retaining DAs … Benefits About the team Tenets: We create the future that customers can receive their package anytime, anywhere and in any way what they want going beyond their expectation. To customer: Achieve the best customer delivery experience not bound by current values by building a stable delivery network with various delivery methods and advanced technologies. To partner: Become More ❯

them on a very exciting journey. In this role, you'll play a pivotal part in shaping and delivering key aspects of their Core Platform strategy including areas like Customer Experience, CRM, Vertical Management, Experimentation, and Personalisation. You’ll collaborate cross-functionally with Commercial, Marketing, Operations, Engineering, Publishing, and other Product teams to unlock scalable, high-impact solutions. … decisions and validate assumptions Build scalable, reusable processes that drive operational efficiency Strong communicator, written and verbal No ego – just energy, curiosity, and a drive to make things better Experience in building platforms for SEO/Publishing, Affiliate Marketing, CRM, Customer Experience, Experimentation or Personalisation is a big plus More ❯

them on a very exciting journey. In this role, you'll play a pivotal part in shaping and delivering key aspects of their Core Platform strategy including areas like Customer Experience, CRM, Vertical Management, Experimentation, and Personalisation. You’ll collaborate cross-functionally with Commercial, Marketing, Operations, Engineering, Publishing, and other Product teams to unlock scalable, high-impact solutions. … decisions and validate assumptions Build scalable, reusable processes that drive operational efficiency Strong communicator, written and verbal No ego – just energy, curiosity, and a drive to make things better Experience in building platforms for SEO/Publishing, Affiliate Marketing, CRM, Customer Experience, Experimentation or Personalisation is a big plus More ❯

them on a very exciting journey. In this role, you'll play a pivotal part in shaping and delivering key aspects of their Core Platform strategy including areas like Customer Experience, CRM, Vertical Management, Experimentation, and Personalisation. You’ll collaborate cross-functionally with Commercial, Marketing, Operations, Engineering, Publishing, and other Product teams to unlock scalable, high-impact solutions. … decisions and validate assumptions Build scalable, reusable processes that drive operational efficiency Strong communicator, written and verbal No ego – just energy, curiosity, and a drive to make things better Experience in building platforms for SEO/Publishing, Affiliate Marketing, CRM, Customer Experience, Experimentation or Personalisation is a big plus More ❯

them on a very exciting journey. In this role, you'll play a pivotal part in shaping and delivering key aspects of their Core Platform strategy including areas like Customer Experience, CRM, Vertical Management, Experimentation, and Personalisation. You’ll collaborate cross-functionally with Commercial, Marketing, Operations, Engineering, Publishing, and other Product teams to unlock scalable, high-impact solutions. … decisions and validate assumptions Build scalable, reusable processes that drive operational efficiency Strong communicator, written and verbal No ego – just energy, curiosity, and a drive to make things better Experience in building platforms for SEO/Publishing, Affiliate Marketing, CRM, Customer Experience, Experimentation or Personalisation is a big plus More ❯

them on a very exciting journey. In this role, you'll play a pivotal part in shaping and delivering key aspects of their Core Platform strategy including areas like Customer Experience, CRM, Vertical Management, Experimentation, and Personalisation. You’ll collaborate cross-functionally with Commercial, Marketing, Operations, Engineering, Publishing, and other Product teams to unlock scalable, high-impact solutions. … decisions and validate assumptions Build scalable, reusable processes that drive operational efficiency Strong communicator, written and verbal No ego – just energy, curiosity, and a drive to make things better Experience in building platforms for SEO/Publishing, Affiliate Marketing, CRM, Customer Experience, Experimentation or Personalisation is a big plus More ❯

The Role Shape the Future of Customer Experience at Holland & Barrett Are you ready to take the lead on transforming how we support millions of customers every year? As the Product Manager for our Customer Engagement Centre (CEC), you'll drive the day-to-day product strategy, delivery, and optimisation of our core customer support platforms. … This role focuses on ensuring operational excellence for the tech and tools our customer support teams rely on, as well as evolving the customer experience through continuous improvement, data-driven decisions, and effective collaboration with business and technical teams. You'll work closely with colleagues across Customer Engagement Centre, Digital, and Technology to identify opportunities, remove … friction for customers and agents, and deliver solutions that improve our KPIs. Key Responsibilities Own the product roadmap and lifecycle for our CEC systems Work closely with Customer Engagement, Digital, and Tech teams to identify and deliver improvements that enable agents to support customers more effectively Lead the prioritisation and delivery of BAU initiatives, enhancements, and platform integrations Gather More ❯

an enthusiastic and professional Team Leader to join their passionate and dedicated team.This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer process. Benefits: Competitive salary Excellent working environment Progression opportunities Westfield health Overtime (as required by the business) Team Leader Responsibilities: Respond … data and providing consistent reports to the Management Team Communicating and documenting any business/process changes effectively Managing the end-to-end lifecycle of team members Required Skills & Experience: Experience managing a team Proven customer service experience within a similar role with proven leadership experience Excellent communication skills, able to work effectively within a … team and build customer relationships IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc If you are interested in finding out about this exciting Team Leader opportunity, please click ‘apply now.’Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales, Product, and More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales, Product, and More ❯

role will to be identify automation opportunity, standardize and optimize business requirement, large cross functional program management for on time delivery of planned features. Candidate Profile: Candidate will have experience in Program Management, Product Management, Delivery of projects involving ML/GenAI. Additionally, you will have experience in working on eCommerce, Consulting or Retail Organizations. You will be … expected to deliver solutions and programs that are technology based, highly scalable - while maintaining a good customer and business partner focus. You will have a demonstrated record of team building and execution in a high volume operational environments and be able to lead not only at the strategic level, but also tactically by diving deeply into business and technical … Goal setting and periodic (weekly, Monthly, Quarterly) reviews with Senior leaders across RBS and WW Retail orgs. About the team The Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon's cost structure. Vision of RBS is to accelerate Amazon's flywheel by 1) improving the customer experience More ❯

Principal Customer Success Manager, Strategic France (French Speaking) Sales Paris, France Remote, UK Remote, Poland Amsterdam, Netherlands Remote, Germany Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country … where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian is looking for a Principal Customer Success Manager, Strategic Atlassian Customer Success Managers strive to help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained business outcomes by delivering standard … methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As a CSM, you'll build relationships and and demonstrate a deep understanding of the Atlassian customer journey. You'll be equipped to guide customers over their hurdles, delivering value through proactive and programmatic customer engagement and best practices - whether the More ❯

a lasting company that explores the essence of time itself, we'd love to meet you. About the Role We're looking for an experienced and commercially minded Enterprise Customer Success Manager (CSM) to join our growing Customer Experience team. As an Enterprise CSM, you'll serve as the primary strategic partner for some of Laurel's … Lead onboarding and education efforts, ensuring customers quickly ramp and engage with Laurel's core functionality. Drive adoption and usage by designing and executing tailored success plans aligned to customer goals and product capabilities. Own renewal conversations and timelines with customers, collaborating internally to structure and negotiate renewal terms. Identify and lead expansion opportunities, partnering with buyers and executive … footprint. Mitigate risk proactively by surfacing blockers, managing stakeholder alignment, and ensuring executive engagement. Collaborate cross-functionally with Product, Support, Implementation, and Sales to deliver a cohesive and impactful customer experience. Translate customer insights into product feedback, helping influence the roadmap and improve customer outcomes. Develop deep expertise in Laurel's Time Automation and Data products, becoming More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … and act as a trusted advisor to the change those customers need to make. You'll work with a variety of customer profiles including C-Level contacts, executives, CX and Support leaders, and multi-layered global CX teams to support the successful adoption and expansion of their Intercom solution investment. What will I be doing? Develop a trusted advisor More ❯

Select how often (in days) to receive an alert: Customer Success Manager Date: Aug 19, 2025 Location: London, GB Requisition ID: 37339 About Avaya Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows … that together create enduring customer and employee relationships. We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at Job Description At Avaya, our Customer Success Managers serve … outcomes: Engage with customer leadership & key stakeholders to identify their business drivers & objectives. Work across the customer business to understand how they currently use technology solutions for CX and EX, develop a joint success plan and support them on the journey to maximize benefit from existing technology to expand. Build use cases to leverage new Avaya offers and More ❯

Customer Hub Account Manager Graduate-Friendly Role Bath (Hybrid: Office & Remote) £26,000 - £30,000 + Commission DOE + Benefits Are you ready to kickstart your career in the fast-growing SaaS tech industry Our client, a high-growth SaaS business expanding by over 30% year on year, is looking for an enthusiastic Customer Hub Account Manager to … join their thriving Customer Success team. This is a fantastic opportunity for recent graduates or early-career professionals who want to build their skills in account management, customer success, and SaaS sales. With full training, mentoring, and career progression on offer, you'll play an important role in supporting customers, solving problems, and ensuring every interaction adds real … Perfect for your first step into account management and SaaS sales Start date: October 2025 What you'll be doing: Acting as the first point of contact for all customer queries (via phone, email, and live chat), delivering clear, professional, and friendly support. Resolving customer enquiries directly or working with technical colleagues to find solutions. Logging all customer More ❯

Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels The Role As Team Leader, you will be responsible for leading all aspects of our growing team of Customer Service Representatives. The Customer Support team is at the forefront of our business, answering our community's questions and tending to their needs! You will motivate, review, and … performance on a real-time basis, from a service quality perspective as well as efficiency and productivity. Your responsibilities also include shift leader duties, overseeing smooth operations of the customer service function during scheduled shifts to achieve targets. You should be passionate about customer service and be excited to lead a team that is committed to providing an … exceptional customer experience. Responsibilities Team Leadership and Management Lead, motivate, and manage a team of Senior Agents to achieve individual and team performance goals. Conduct regular team meetings and one-on-one check-ins to provide feedback, set expectations, and address any concerns. Foster a positive and collaborative team environment. Performance Improvement Develop and implement strategies to improve Senior More ❯

Software Engineer II, Agentic Marketing Automation Are you excited to build the customer-facing experience for Amazon Deals? Do you want to write code for highly-visible, scalable systems that serve millions of customers every day? The Deals & Promotions team is at the center of Amazon's retail business, and we are on a mission to create a … world-class deals experience for our customers. We are building the future where AI and automation help us discover and present the best offers, and we are looking for passionate engineers to build it with us. As a an SDE on this team, you will be a key contributor to our most critical projects. You will own the design … implementation, and deployment of features and services that shape the Amazon Deals experience. This is an end-to-end role where you will work on everything from the customer-facing user interface to the backend automation services that integrate with AI Agents to bring our promotions to life. We are looking for a customer-focused engineer who is More ❯

Software Engineer II, Agentic Marketing Automation Are you excited to build the customer-facing experience for Amazon Deals? Do you want to write code for highly-visible, scalable systems that serve millions of customers every day? The Deals & Promotions team is at the center of Amazon's retail business, and we are on a mission to create a … world-class deals experience for our customers. We are building the future where AI and automation help us discover and present the best offers, and we are looking for passionate engineers to build it with us. As a an SDE on this team, you will be a key contributor to our most critical projects. You will own the design … implementation, and deployment of features and services that shape the Amazon Deals experience. This is an end-to-end role where you will work on everything from the customer-facing user interface to the backend automation services that integrate with AI Agents to bring our promotions to life. We are looking for a customer-focused engineer who is More ❯

Sr. Delivery Consultant, Customer Experience, Tech & Industry The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be … a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with … project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related More ❯

billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development. Summary The Associate Customer Success Manager (CSM) will be responsible for the long-termsuccess, value, and retention of their customer portfolio utilizing our MariaDB databasesolutions. They will strengthen and manage the partnership … Sales Engineers and other cross-functional teams, focused on helpingour customers achieve their business goals. Key Strategic & Retention Responsibilities Support and engage with customers throughout all stages of their customer lifecycle:onboarding, adoption, expansion, retention, and advocacy. Guide new customers through onboarding for MariaDB deployments. Manage and maintain the automated program supporting relevant accounts within the portfolio. Formulate an … effectively articulate additional improvements and/or new strategies for their MariaDB implementations with minimal guidance. Identify proactive opportunities to work with and provide value to customers. Proactively address customer experience issues early, collaborating with Technical Support to understand their customer's issue, and assisting as an escalation point of contact. Work with Sales Engineers and Professional More ❯