151 to 175 of 419 Customer Retention Jobs in the UK

What you can expectThe Head of Customer Success, EMEA will be responsible for overall revenue retention and product adoption of a large portfolio of customers and ARR, leading and mentoring regional customer success teams across EMEA. You will execute on regional strategy for customer satisfaction … retention and growth in coordination with the global customer success organization and strategy. The ideal candidate has experience in scaling Enterprise SaaS customer success operations through transformation, with referenceable improvements to GRR, product adoption, and customer satisfaction. A proven track record in EMEA customer ...

family, friends, and community is the kind of work that matters to you, you are in the right place. About the Role As the Customer Success Manager (CSM) for EUROPE, you will serve as a trusted advisor to our industrial clients throughout their journey with Dragos. You’ll play … pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals. You will be the bridge between Dragos and our customers, advocating for their success while aligning with internal teams to ensure world-class delivery. Responsibilities Serve as the primary post ...

will be responsible for developing and executing the regional go-to-market strategy, building a high-performance sales culture, and ensuring alignment across commercial, customer success, marketing, and product teams. This role requires a strategic and commercially driven leader with deep healthcare industry expertise and a proven track record … increase market penetration. Lead, coach, and develop the UK & Ireland sales organization, including both New Business and Renewal Sales teams. Foster a high-performance, customer-centric culture focused on accountability, collaboration, and continuous improvement. Establish clear sales objectives, performance metrics, and development plans for all team members. Revenue Growth ...

stakeholders and technology teams, you will translate commercial and operational requirements into effective digital solutions that improve efficiency, support revenue growth and enhance the customer and dealer experience. Working across Commercial, Sales, Aftersales, Operations, Dealer Networks and IT , you will analyse existing processes, identify opportunities for improvement, define requirements … Systems & Processes You will act as a key point of expertise for Order to Delivery and Aftersales processes and systems , analysing end-to-end customer, dealer and operational journeys. Your work will support systems and processes covering areas including: Quotation management Vehicle ordering and fulfilment Dealer order management Inventory ...

Nadine’s Origins Story here: https://www.proximie.com/about-us/Position Overview The Transformation Manager is a field‐based, customer‐facing role focused on driving digital transformation and operational excellence in operating rooms across the UK and European Union. You will be a critical driver … include engaging with clinical, operational, analytical, and technical leaders within those institutions to demonstrate the value that Proximie brings to their organization. Achieve strong customer retention rates and drive measurable increases in Proximie product adoption and user satisfaction within your accounts. Leading technical product and clinical demonstrations ...

Founder and CEONadine's Origins Story here: https://www.proximie.com/about-us/Position Overview The Transformation Manager is a field-based, customer-facing role focused on driving digital transformation and operational excellence in operating rooms across the UK and European Union. You will be a critical … include engaging with clinical, operational, analytical, and technical leaders within those institutions to demonstrate the value that Proximie brings to their organization. Achieve strong customer retention rates and drive measurable increases in Proximie product adoption and user satisfaction within your accounts. Leading technical product and clinical demonstrations ...

enables seamless interactions between members, staff and the broader club community. Position With full P&L ownership and accountability for growth, team performance, and customer outcomes. Reporting to the President of Jonas Software’s Club Division, this role combines strategic leadership with hands‐on operational execution. This … General Manager will lead the UK business through its next phase of growth, including bringing a new solution to market, securing the current customer base, building a focused local team, and establishing a repeatable go‐to‐market motion in the UK. Job Responsibilities Own full P&L: revenue growth ...

Customer Success & Support Enterprise Solutions Hybrid London, UK Full-Time Customer Success Lead (EMEA & APAC) Work with engineering teams at high-growth startups and enterprises to ensure seamless adoption of Theme Framer. What You Will Do Manage enterprise customer lifecycles, quarterly business reviews (QBRs), and training workshops. … Identify expansion opportunities and collaborate with product engineering on client feedback. Maintain industry-leading Net Promoter Scores (NPS) and customer retention metrics. What We Are Looking For 5+ years in Technical Customer Success or Account Management at a B2B SaaS company. Excellent communication and executive presentation ...

they do best. About the role: AsGlobal Marketing Directoryou will develop, manage, execute, and track marketing programs that create pipeline for new logo acquisition, customer growth, and customer retention in priority growth markets across the Europe and Middle East region including countries such as the U.K. … markets. Build and manage best-in-class inbound/outbound demand generation programs for the complete demand lifecycle– from new logo acquisition to client retention and growth – with the most effective mix of marketing channels combined with BDR and digital prospecting support. Build demand generation experiences across localized ...

closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure. You’re a product evangelist … best practices to the org Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip. Engage the broader Zip team to provide regular and accurate updates on renewal status ...

will orchestrate HPE Morpheus, HPE OpsRamp, and HPE Zerto as one CloudOps platform strategy that helps providers provision, observe, automate, protect, and recover customer workloads across hybrid cloud environments. This is not a traditional one-time software resale role. Success requires embedding HPE CloudOps into the provider’s service … catalog, seller motion, delivery architecture, and downstream customer value proposition. In this role, you will: Own a portfolio of strategic CSP and MSP accounts, including approximately 4–8 Tier 1 providers and selected Tier 2 growth accounts based on geography, market potential, executive access, and platform fit. Create ...

support two key areas of ParentPay Group’s portfolio: Schoolcomms/Parental Engagement and Reading Cloud. You’ll translate product developments into clear customer propositions, support go-to-market activity and customer migrations, and equip commercial and customer-facing teams with the information they need. Both product … areas are undergoing significant development and change. You’ll work closely with Product, Marketing, Sales, Customer Success, Onboarding and Implementation to ensure that communications, launches and customer transitions reflect product readiness and customer needs. This is a hands‐on role suited to someone who can work independently ...

work done.There’s another option. Freshworks. With a fresh vision for how the world works.At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach … employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible ...

learning is perceived as an opportunity.Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!The Customer Success Management (CSM) role is integral to ensuring long-term customer retention and success. CSMs focus on understanding the business goals … challenges of assigned customers, fostering strong relationships with key stakeholders, and advocating for them within the company.The role includes:* Supporting customer onboarding from a customer workflow development perspective* Overseeing a proactive communication channel with key accounts* Proactively monitoring and driving customer adoption and by ensuring that customers ...

continues to scale across the UK and Ireland, strategic account development, client retention, and recurring revenue growth are central to our business strategy. We are seeking an accomplished SAP Account Manager who can build executive‐level relationships, develop strategic account plans, and mobilise the best … procurement processes, and strategic priorities Collaborate with AG delivery and leadership teams to create compelling value propositions and growth strategies 2. Executive Relationship Management & Customer Success Act as the primary commercial contact and trusted advisor for assigned clients Build trusted relationships across operational, management, and C‐suite levels including ...

learning is perceived as an opportunity. Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU! The Customer Success Management (CSM) role is integral to ensuring long-term customer retention and success. CSMs focus on understanding the business goals … challenges of assigned customers, fostering strong relationships with key stakeholders, and advocating for them within the company. The role includes: Supporting customer onboarding from a customer workflow development perspective Overseeing a proactive communication channel with key accounts Proactively monitoring and driving customer adoption and by ensuring that ...

find an exceptional career within an extraordinary business. Role Background Kyriba is hiring a talented Senior Account Manager responsible for managing a portfolio of customer accounts. This specific role will focus on Kyriba’s small and mid-size business portfolio. This is a quota carrying position, focused on both … customer retention and growth through bookings. Through a customer-first mentality, this role serves as a key relationship for the Kyriba customer base. What You’ll Do Responsible for developing and maintaining relationships and expanding the Kyriba footprint for existing customers ...

Head of Customer Success | AI Startup Location: Central London | 4 days onsite Salary: £100,000-£110,000 + Bonus & Equity We're partnering with an ambitious, recently Series A-funded AI startup entering an exciting new phase of growth. With significant investment secured, an expanding enterprise customer base … ambitious plans for the future, they're looking for a Head of Customer Success to join at a pivotal stage. This is a rare opportunity to become the business's first dedicated Customer Success hire , taking complete ownership of the customer journey while building a function that ...

Program Manager, Customer Success, Just Walk Out, (JWO) Job ID: 2907185 | Amazon EU SARL (UK Branch) Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify shopping for their shoppers. Our enterprise-ready, autonomous retail technology enables shoppers to simply enter a store … Walk Out uses a combination of technologies to eliminate checkout lines bringing fast and convenient transactional experiences to shoppers. JWOS is seeking a Manager, Customer Success to build first class customer service and operational support programs for our customers. This role drives customer success in several ways ...

What You’ll Do The Marketplace Customer Account Manager manages and grows the net revenue from Avalara customers through up-sell, cross-sell, and add-on opportunities. You will develop long-lasting customer relationships in the evolving world of tax and VAT compliance. You excel at work creating … growth or new opportunities to explore. Partner with the our teams including: engineering, product, finance, and global customer support team to promote client retention and satisfaction Use the broader internal team to address client satisfaction issues Create and document playbook, dashboards and models ensuring repeatable processes ...

Senior Product Manager, you'll take full ownership of a product — its strategy, backlog, and commercial performance — and see it through from first customer insight to measurable business results. If you're energized by setting multi-quarter direction, leading through influence, and being accountable for outcomes rather than just … way. You'll be the internal and external authority on your customers' user job tasks, and a credible partner to Engineering, Design, Product Marketing, Customer Success, and Sales — turning customer insight into product decisions and business cases that teams can rally behind. The compensation range for this role ...

across assigned customers, ensuring delivery aligns with agreed specifications, service quality standards, and business outcomes. The role combines financial accountability, service performance management, and customer relationship leadership, while working collaboratively across internal teams to drive continuous improvement and deliver a high-quality customer experience. What you will … 1. Service Governance & Contract Management Ensure services are delivered in line with contractual scope, SLAs and customer expectations Maintain governance artefacts including service management plans, improvement plans, risks, and service documentation Lead service reviews, governance forums, and QBRs with actionable outputs Govern scope changes, consumption, and out-of-scope ...

predictive models, AI solutions and proprietary datasets within client systems. You will create scalable decisioning solutions that continuously learn, adapt and improve outcomes across customer acquisition, retention, experience, operations, risk and growth. Working across consulting, data science and engineering teams, you will help shape and deliver production … Production AI Solutions Advise on the framework to transform predictive models into enterprise-grade production solutions. Create deployment frameworks for: Next Best Action models Customer propensity models Churn and retention models Customer lifetime value models Forecasting and optimisation models Geospatial and location intelligence models Implement model ...

development and performance of our commercial organization. In this role, you will lead our Commercial Enablement team, shape and execute enablement strategies across Sales, Customer Success, and Partnerships, and equip our teams with the skills, knowledge, and tools they need to succeed. If you’re passionate about developing people … will: Lead commercial enablement strategy: Develop and execute a scalable enablement strategy aligned with business priorities, commercial objectives, and growth opportunities across Sales, Customer Success, and Partnerships Drive commercial performance: Identify capability gaps and performance challenges, translating insights into targeted initiatives that improve sales effectiveness, productivity, customer retention ...

Summary Your Career The role of the Renewals Account Manager is key to ensuring the success of Palo Alto Network’s fast-growing customer base. With goals and quotas aligned directly to customer retention, you are an inside role which is central to positioning renewals … deployment. Your Impact Responsible for renewing contracts across all our portfolios Work in tandem with the Core and Specialist Sales Teams to understand the customer environment and identify the customer need Excellent ability to communicate with an array of internal teams Manage all maintenance and subscription renewals ...