151 to 175 of 284 Customer Retention Jobs in the UK

Client Account Manager (Customer Success Manager) (Portsmouth, UK) Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday Salary - £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients' websites to helps … leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. To be considered for this role, you need at least … years of experience within a client facing role such as Account Management or Customer Success. In this role, you will be: Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes. Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments More ❯

London Salary - competitive based on experience In this role, you will manage the resolution and communication with the client in a manner that delivers an excellent service resulting client retention and growth. Objectives for Role Own, Update and Progress tickets so the client is confident their issue will be investigated and actioned. Responsible for meeting agreed Key Performance More ❯

London Salary - competitive based on experience In this role, you will manage the resolution and communication with the client in a manner that delivers an excellent service resulting client retention and growth. Objectives for Role Own, Update and Progress tickets so the client is confident their issue will be investigated and actioned. Responsible for meeting agreed Key Performance More ❯

London Salary - competitive based on experience In this role, you will manage the resolution and communication with the client in a manner that delivers an excellent service resulting client retention and growth. Objectives for Role Own, Update and Progress tickets so the client is confident their issue will be investigated and actioned. Responsible for meeting agreed Key Performance More ❯

London Salary - competitive based on experience In this role, you will manage the resolution and communication with the client in a manner that delivers an excellent service resulting client retention and growth. Objectives for Role Own, Update and Progress tickets so the client is confident their issue will be investigated and actioned. Responsible for meeting agreed Key Performance More ❯

independently and as part of a team. Identify and develop new business opportunities within the environmental and sustainability sectors. Manage and nurture existing client accounts, ensuring high levels of customer satisfaction and retention. Present and promote subscription-based solutions, demonstrating their benefits aligned with environmental goals. Build long-term relationships with clients to foster trust and open dialogue about More ❯

independently and as part of a team. Identify and develop new business opportunities within the environmental and sustainability sectors. Manage and nurture existing client accounts, ensuring high levels of customer satisfaction and retention. Present and promote subscription-based solutions, demonstrating their benefits aligned with environmental goals. Build long-term relationships with clients to foster trust and open dialogue about More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics within … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics within … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels … and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to make better decisions to enhance their … value of their Anaplan investment through effective adoption, optimisation, and ongoing support. Reports to: Head of Managed Services/Care Location: Hybrid – mixture of remote working and travelling to customer site approx. x2 days per week Direct Reports: N/A Package: TBA Job Description You will take the lead in ensuring our customers continually realise the full value More ❯

are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels … and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to make better decisions to enhance their … value of their Anaplan investment through effective adoption, optimisation, and ongoing support. Reports to: Head of Managed Services/Care Location: Hybrid – mixture of remote working and travelling to customer site approx. x2 days per week Direct Reports: N/A Package: TBA Job Description You will take the lead in ensuring our customers continually realise the full value More ❯

are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels … and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to make better decisions to enhance their … value of their Anaplan investment through effective adoption, optimisation, and ongoing support. Reports to: Head of Managed Services/Care Location: Hybrid – mixture of remote working and travelling to customer site approx. x2 days per week Direct Reports: N/A Package: TBA Job Description You will take the lead in ensuring our customers continually realise the full value More ❯

Role We’re seeking a motivated Account Manager to join a leading global Internet services provider within the telecommunications and data networking industry. This role focuses on managing existing customer accounts, driving retention, and identifying new business opportunities in the IP Transit and Internet connectivity space. You’ll be part of a fast-paced, international team responsible … for helping enterprise and carrier clients connect to one of the most advanced global networks in the world. Key Responsibilities Manage and grow a portfolio of existing customer accounts. Track, report, and achieve activity against assigned sales quota. Drive customer and revenue retention while identifying upsell and cross-sell opportunities. Collaborate with internal technical and commercial … teams to provide competitive solutions. Present new products and services to existing customers and prospects. Support new product rollouts and engage in customer meetings locally and internationally. Work flexibly across multiple time zones when needed. Qualifications Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or related field (or equivalent experience). Minimum 2 years of experience in telecommunications More ❯

Role We’re seeking a motivated Account Manager to join a leading global Internet services provider within the telecommunications and data networking industry. This role focuses on managing existing customer accounts, driving retention, and identifying new business opportunities in the IP Transit and Internet connectivity space. You’ll be part of a fast-paced, international team responsible … for helping enterprise and carrier clients connect to one of the most advanced global networks in the world. Key Responsibilities Manage and grow a portfolio of existing customer accounts. Track, report, and achieve activity against assigned sales quota. Drive customer and revenue retention while identifying upsell and cross-sell opportunities. Collaborate with internal technical and commercial … teams to provide competitive solutions. Present new products and services to existing customers and prospects. Support new product rollouts and engage in customer meetings locally and internationally. Work flexibly across multiple time zones when needed. Qualifications Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or related field (or equivalent experience). Minimum 2 years of experience in telecommunications More ❯

Role We’re seeking a motivated Account Manager to join a leading global Internet services provider within the telecommunications and data networking industry. This role focuses on managing existing customer accounts, driving retention, and identifying new business opportunities in the IP Transit and Internet connectivity space. You’ll be part of a fast-paced, international team responsible … for helping enterprise and carrier clients connect to one of the most advanced global networks in the world. Key Responsibilities Manage and grow a portfolio of existing customer accounts. Track, report, and achieve activity against assigned sales quota. Drive customer and revenue retention while identifying upsell and cross-sell opportunities. Collaborate with internal technical and commercial … teams to provide competitive solutions. Present new products and services to existing customers and prospects. Support new product rollouts and engage in customer meetings locally and internationally. Work flexibly across multiple time zones when needed. Qualifications Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or related field (or equivalent experience). Minimum 2 years of experience in telecommunications More ❯

Role We’re seeking a motivated Account Manager to join a leading global Internet services provider within the telecommunications and data networking industry. This role focuses on managing existing customer accounts, driving retention, and identifying new business opportunities in the IP Transit and Internet connectivity space. You’ll be part of a fast-paced, international team responsible … for helping enterprise and carrier clients connect to one of the most advanced global networks in the world. Key Responsibilities Manage and grow a portfolio of existing customer accounts. Track, report, and achieve activity against assigned sales quota. Drive customer and revenue retention while identifying upsell and cross-sell opportunities. Collaborate with internal technical and commercial … teams to provide competitive solutions. Present new products and services to existing customers and prospects. Support new product rollouts and engage in customer meetings locally and internationally. Work flexibly across multiple time zones when needed. Qualifications Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or related field (or equivalent experience). Minimum 2 years of experience in telecommunications More ❯

Role We’re seeking a motivated Account Manager to join a leading global Internet services provider within the telecommunications and data networking industry. This role focuses on managing existing customer accounts, driving retention, and identifying new business opportunities in the IP Transit and Internet connectivity space. You’ll be part of a fast-paced, international team responsible … for helping enterprise and carrier clients connect to one of the most advanced global networks in the world. Key Responsibilities Manage and grow a portfolio of existing customer accounts. Track, report, and achieve activity against assigned sales quota. Drive customer and revenue retention while identifying upsell and cross-sell opportunities. Collaborate with internal technical and commercial … teams to provide competitive solutions. Present new products and services to existing customers and prospects. Support new product rollouts and engage in customer meetings locally and internationally. Work flexibly across multiple time zones when needed. Qualifications Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or related field (or equivalent experience). Minimum 2 years of experience in telecommunications More ❯

Contract Marketing Data Analyst – Outside IR35 | 3-Month Contract We’re partnering with a well-known consumer brand that’s on a mission to deepen its understanding of customer behaviour and optimise marketing performance. They’re scaling fast and are looking for a Marketing Data Analyst to help the team better understand customer behaviour and optimise acquisition performance … driven environments and partnering directly with marketing leaders to drive commercial impact. The Project: Partner closely with the Marketing and Growth teams to tackle complex commercial challenges that drive customer acquisition and retention Analyse customer and campaign data to uncover actionable insights and growth opportunities Build and maintain Looker dashboards to enable data-led decision-making … Conduct deep dives into channel performance, customer LTV, CAC, and ROAS to guide spend and strategy Work with marketing data sources (CRM, referral, and paid media) to evaluate performance and efficiency What we’re looking for: Strong SQL and Python (or R) skills for hands-on analysis Proven experience supporting Marketing, Growth, or Performance teams in a data-focused More ❯

Contract Marketing Data Analyst – Outside IR35 | 3-Month Contract We’re partnering with a well-known consumer brand that’s on a mission to deepen its understanding of customer behaviour and optimise marketing performance. They’re scaling fast and are looking for a Marketing Data Analyst to help the team better understand customer behaviour and optimise acquisition performance … driven environments and partnering directly with marketing leaders to drive commercial impact. The Project: Partner closely with the Marketing and Growth teams to tackle complex commercial challenges that drive customer acquisition and retention Analyse customer and campaign data to uncover actionable insights and growth opportunities Build and maintain Looker dashboards to enable data-led decision-making … Conduct deep dives into channel performance, customer LTV, CAC, and ROAS to guide spend and strategy Work with marketing data sources (CRM, referral, and paid media) to evaluate performance and efficiency What we’re looking for: Strong SQL and Python (or R) skills for hands-on analysis Proven experience supporting Marketing, Growth, or Performance teams in a data-focused More ❯

DOE) + bonus scheme My client is a forward-thinking, innovation-driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and … retention, I would love to hear from you.As Customer Success Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless, high … quality customer experience. Please note this role is remote but requires you in their Chester office 1 day a fortnight. Key Responsibilities: • Manage and nurture client relationships to ensure long-term success and retention• Oversee service levels, performance, and customer satisfaction across key accounts• Act as the escalation point for client issues, driving resolution and continuous More ❯

Performance Directors to drive and deliver the group's revenue ambitions. Commercial & Performance Analytics Partner with Strategic Initiatives and Commercials teams to diagnose, plan and solve complex business and customer related challenges. Partner with CCO and executives to influence corporate and business strategic priorities and decision making. Serve as a commercial thought leader, shaping strategy, challenging conventions, and elevating …/quarterly performance sessions and influence strategy development, backed by a deep understanding of key performance drivers and opportunities to optimise growth and efficiency. Provide actionable insights that enhance customer acquisition, retention, and lifetime value. Collaborate with finance and commercial teams to improve revenue forecasting, maximise campaign ROI, and refine P&L modelling. Operational & Functional Analytics Act … as the principal analytics partner to the CCO leadership and executive team. Identify operational inefficiencies and partner with teams to improve performance (e.g., payments, fraud, CRM, customer support). Partner with central BI and Engineers to rapidly develop deep, interactive real time reporting and dashboards to support day to day business execution. Consumer & Product Analytics Partner with central teams More ❯

DOE) + bonus scheme My client is a forward-thinking, innovation-driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and … retention, I would love to hear from you. As Customer Success Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless … high-quality customer experience. Please note this role is remote but requires you in their Chester office 1 day a fortnight. Key Responsibilities: • Manage and nurture client relationships to ensure long-term success and retention • Oversee service levels, performance, and customer satisfaction across key accounts • Act as the escalation point for client issues, driving resolution and More ❯

What You'll Do: Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively. Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers. Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships. Foster a deep understanding of customers' organizational context and objectives through … close collaboration, tailoring solutions to their unique needs. Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth. Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts. Take ownership of customer account gross retention, prioritizing high levels of … and loyalty. Drive client engagement and product adoption to ensure ongoing value delivery. Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions. Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs. Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer More ❯

into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility, existing customer expansion and retention. Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue and profitability metrics forecasts. Support … technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction. Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects Identify upsell, cross-sell, and renewal opportunities within existing accounts to enhance client value and retention. Acquire and maintain vendor and technical … cybersecurity. Assist in overall marketing and website strategies to drive engagement and enquires. Collaborate closely with Sales, Technical, and Operations teams to ensure flawless service and project delivery and customer experience. Honesty, transparency and integrity is critical within this role Participate in industry events, webinars, events and client engagements to represent LoughTec and strengthen brand presence. Essential Criteria Minimum More ❯

into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility, existing customer expansion and retention. Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue and profitability metrics forecasts. Support … technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction. Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects Identify upsell, cross-sell, and renewal opportunities within existing accounts to enhance client value and retention. Acquire and maintain vendor and technical … cybersecurity. Assist in overall marketing and website strategies to drive engagement and enquires. Collaborate closely with Sales, Technical, and Operations teams to ensure flawless service and project delivery and customer experience. Honesty, transparency and integrity is critical within this role Participate in industry events, webinars, events and client engagements to represent LoughTec and strengthen brand presence. Essential Criteria Minimum More ❯