151 to 175 of 212 Customer Retention Jobs in the UK

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy and … campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign reporting. Experience More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy and … campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign reporting. Experience More ❯

a fast-growing, internationally recognised consumer brand with a strong e-commerce presence. Operating in over 100 countries, they are known for their innovative, high-quality products and strong customer engagement. The UK team is collaborative, creative, and commercially driven, with a supportive culture that values insight-led decision-making. Key Responsibilities Analyse marketing performance, customer acquisition, retention … Extract, join, and manipulate data from Snowflake using advanced SQL and dbt models Build clear, engaging Tableau dashboards and reports Track and optimise marketing KPIs such as CAC, retention rates, and channel ROI Spot trends, anomalies, and opportunities proactively Enable stakeholders to self-serve data and insights effectively Requirements 5+ years’ experience in data analytics, ideally in marketing … Advanced SQL skills for complex data extraction and manipulation Experience with Snowflake, dbt, and Tableau (or similar visualisation tools) Strong understanding of marketing metrics such as CAC, LTV, retention, and ROI Ability to work independently and deliver clear, actionable insights Excellent communication skills with non-technical stakeholders Collaborative mindset and proactive problem-solving approach If you’re a More ❯

a fast-growing, internationally recognised consumer brand with a strong e-commerce presence. Operating in over 100 countries, they are known for their innovative, high-quality products and strong customer engagement. The UK team is collaborative, creative, and commercially driven, with a supportive culture that values insight-led decision-making. Key Responsibilities Analyse marketing performance, customer acquisition, retention … Extract, join, and manipulate data from Snowflake using advanced SQL and dbt models Build clear, engaging Tableau dashboards and reports Track and optimise marketing KPIs such as CAC, retention rates, and channel ROI Spot trends, anomalies, and opportunities proactively Enable stakeholders to self-serve data and insights effectively Requirements 5+ years’ experience in data analytics, ideally in marketing … Advanced SQL skills for complex data extraction and manipulation Experience with Snowflake, dbt, and Tableau (or similar visualisation tools) Strong understanding of marketing metrics such as CAC, LTV, retention, and ROI Ability to work independently and deliver clear, actionable insights Excellent communication skills with non-technical stakeholders Collaborative mindset and proactive problem-solving approach If you’re a More ❯

your help. About this role At Ably, we are on a mission to ensure our customers' success by delivering unparalleled value through our solutions and services. As a Strategic Customer Success Manager, you will be the trusted advisor to our most valuable enterprise technology customers, ensuring their long-term success and growth with Ably. You'll own a portfolio … of strategic accounts, build strong relationships with our customers and maximise their experience with Ably's products. Your work will directly impact retention, expansion and customer advocacy, and shape how some of the world's most innovative companies use Ably. Day to day you will Build and nurture partnerships with our strategic accounts. You'll manage a … growth. You'll proactively identify, unlock and close expansion opportunities, understand pricing and packaging strategies, and work to maximize net revenue retention. You'll develop a deep understanding of customer use cases, presenting art-of-the-possible scenarios, and demonstrating how Ably can support their needs. Orchestrate success for our customers across teams. You'll partner closely with Sales More ❯

About the Role Grade Level (for internal use): 09 Role title: Customer Success Manager EMEA, Global Intelligence & Analytics The Impact: Customer Success Managers serve as subject matter experts for our powerful, complex solutions, as well as their relevant applications in the marketplace. We support specific personas within various industry segments such as corporates, transportation/logistics firms, financial … of these solutions to end users to help optimize the impact of the investment. What's in it for you: You may be a great fit for our next Customer Success Manager if the following career benefits appeal to you: Client-facing impact: You enjoy working directly with decision makers and end users to help them to interpret and … requests, channel feedback, and improve products and processes to better meet customer requirements. Proactively work with the Sales team to help develop client engagement initiatives and increase client retention rate. What We're Looking For: Required Languages: Native/fluency in verbal and written French and English is a must. Additional language skills such as Spanish is More ❯

role is central to optimising our CRM and automation processes, enhancing cross-functional collaboration, and driving actionable insights across the business. Youll work closely with teams in sales, marketing, customer service, and franchise operations to ensure HubSpot is configured to support business goals and integrated seamlessly with other systems. ??? Key Responsibilities Configure and optimise HubSpot workflows , lead-nurturing sequences … and sales pipelines to align with business goals. Collaborate with sales and marketing teams to improve lead management, conversion, and customer retention. Partner with customer service to enhance the HubSpot service hub and enable new customer contact channels. Work with the Customer Journey team to build and refine marketing automations. Develop dashboards and reports to track … to ensure effective daily use. Engage stakeholders across departments to align CRM and analytics strategies. ?? What Youll Bring Proven experience managing HubSpot hubs including Marketing Hub, Sales Hub, and Customer Service Hub. Expertise in designing lifecycle stages, pipelines, and workflows that support business processes and customer journeys. Strong analytics skills with hands-on experience building and maintaining dashboards More ❯

is central to optimising our CRM and automation processes, enhancing cross-functional collaboration, and driving actionable insights across the business. You'll work closely with teams in sales, marketing, customer service, and franchise operations to ensure HubSpot is configured to support business goals and integrated seamlessly with other systems. Key Responsibilities Configure and optimise HubSpot workflows , lead-nurturing sequences … and sales pipelines to align with business goals. Collaborate with sales and marketing teams to improve lead management, conversion, and customer retention. Partner with customer service to enhance the HubSpot service hub and enable new customer contact channels. Work with the Customer Journey team to build and refine marketing automations. Develop dashboards and reports to track … ensure effective daily use. Engage stakeholders across departments to align CRM and analytics strategies. What You'll Bring Proven experience managing HubSpot hubs - including Marketing Hub, Sales Hub, and Customer Service Hub. Expertise in designing lifecycle stages, pipelines, and workflows that support business processes and customer journeys. Strong analytics skills with hands-on experience building and maintaining dashboards More ❯

Location: London (EC2M 6XB) Salary: £30,000-£35,000 per annum (DOE) Hours:?Monday-Friday (Onsite) 9:00-17:30 About the role:? Are you passionate about providing exceptional customer service and fostering long-term client relationships? We are seeking a customer focussed individual to join our team. In this role, you will be the primary point of … expectations are exceeded. You will manage and nurture the client account, offering seamless support and facilitating effective communication between clients and our internal teams. Your proactive approach will drive customer satisfaction and retention, contributing significantly to our organisation's success. What makes you a great fit: Proven experience in customer service or account management roles Strong … positive client relationships Self-motivated and able to work independently Excellent problem-solving skills and attention to detail Committed to personal and professional development A team player with a customer-focused mindset High level of organisational skills with the ability to manage multiple accounts effectively Key responsibilities:? Managing tickets through various systems for day-to-day network requests Placing More ❯

design and implement A/B testing and utilise performance-based data to support decision-making Provide clear recommendations to the Executive and Product teams, linking pricing strategy to customer acquisition and lifetime value Conduct market analysis, competitor pricing and willingness-to-pay research Continually review and monitor pricing, adjusting accordingly to market conditions and business needs Develop insightful … experience Experience in pricing and packaging across global geographies and segments Pricing experience with both B2C and B2B subscription-based models, including a deep understanding of pricing impact to customer acquisition, retention and lifetime value Ideally an IT SAAS subscription based pricing background in both B2C and B2B products Excellent data literacy with a highly analytical and More ❯

About Us Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. … a portfolio of client programmes and projects. Leading project and programme managers and working with stakeholders to oversee delivery leads. Acting as senior escalation point for delivery issues. Driving customer satisfaction, retention, and growth through reliable project delivery. Ensuring governance, compliance, and best practice across programmes. Partnering with account managers/customer success managers on strategy … and commercials. Develop strategies for resource allocation, ensuring optimal deployment of technical expertise across projects and customer programmes Prioritise at outset embedding innovation, automation, and continuous improvement into service delivery. Strategic Direction & Execution Skills and Attributes Leadership & People Management Lead, mentor, and develop a team of Project Managers and Junior Project Managers, promoting professional growth and capability development. Build More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

Part of dentsu, dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring customer growth and experience is at the very forefront for their businesses. As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You … a Scrum/Agile environment Experience working with CI/CD concepts and tooling Driven to succeed with the ability to creatively problem solve Negotiation skills and e xcellent customer service, interpersonal, communication and people engagement skills. Strong analytical, planning, and organisational skills. Self-motivated and able to work under initiative within a team environment, with the ability to More ❯

Overview The role - Customer Success Manager . We're looking for someone who is ready to roll up their sleeves as an early Customer Success hire. You'll have the chance to bring ideas, best practice and be part of developing this function. Join as the second Customer Success team member and help the business build a … best-in-class customer retention. Reporting into the Head of Customer Success, you'll focus on onboarding, adoption, renewals, and upsells - driving both customer outcomes and commercial growth. You'll be responsible for delivering a high-impact post-sales experience from onboarding and training through to renewal and expansion - with success measured through NRR, upsells, product adoption … and customer satisfaction. Day to day you'll spend your time: You'll look after a mix of customers, from self-serve teams to big enterprise accounts. You'll typically own around 60 accounts - but the level of involvement varies depending on their size and needs. Responsibilities Lead smooth, high-quality onboarding for new customers: setting them up for More ❯

Analysts, and other designers to define hypotheses, design experiments, and measure impact on growth metrics Translate data insights and user feedback into thoughtful, intuitive design solutions that help drive customer growth, product usage, and revenue Apply your understanding of SaaS growth concepts, including customer acquisition, activation, retention, and monetization to your design work for product-led … working on projects that have a direct impact on product usage or revenue Good understanding of core growth concepts for SaaS products and platforms (e.g., user acquisition, onboarding, retention) Ability to balance business goals with user needs, delivering high-quality, user-centric designs Strong collaboration skills with cross-functional partners, including PMs, Engineers, Data Analysts, and other designers More ❯

Cybersecurity GRC Compliance Principal page is loaded Cybersecurity GRC Compliance Principallocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R145303 About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful — particularly across motor finance, collections, and customer growth initiatives. Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping … and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service … improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established years of experience in service or UX design, ideally in complex or regulated More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful — particularly across motor finance, collections, and customer growth initiatives. Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping … and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service … improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established years of experience in service or UX design, ideally in complex or regulated More ❯

Customer Success; Visa Team Manager Apply locations Swindon time type Full time posted on Posted Yesterday job requisition id R06144 Your role Our Allstar Visa team is an integral part of this vision, ensuring our clients maximize the value of our product, optimize their accounts, and build long-lasting relationships. What you'll be doing Role Overview: As the … account tenure, and ultimately increasing the lifetime value of our customers. This is an exciting opportunity to grow with the company as we aim to scale and quadruple our customer base in the coming years. What You'll Do: Lead & Develop: Manage and inspire a small, high-performing account management team. Foster a collaborative, matrix-driven environment where each … team member thrives. Customer Success Focus: Maximize product usage across your accounts, ensuring clients fully leverage our solutions to meet their expense management needs. Account Growth: Build and sustain long-term relationships with clients, identifying opportunities to grow accounts, improve satisfaction, and increase customer retention. Strategic Leadership: Work closely with cross-functional teams to create strategies for customer More ❯

This role will be an important part of the Account Management team, reporting into the Director, Customer Success The successful candidate will have responsibility for a selection of key EPM customers, ensuring each receives the maximum return on investment from existing services whilst proactively selling new software and service offerings. Customers will range from single, influential schools to entire … Headteachers/FD/HRD/COO/CEO), regularly running training sessions and demonstrations in both online and face to face settings. Overall success will be measured by customer NPS scores, customer net revenue retention and revenue through cross- sell/upsell target achievement. Join us to receive a great benefits package:- Competitive salary Generous More ❯

This role leads the European roll-out of a central CRM platform, driving personalised, data-led marketing. It focuses on improving customer journeys, conversion, and retention while ensuring GDPR compliance. Client Details The company is undergoing a major digital transformation, with a strong focus on customer-centric growth. They're investing heavily in modern platforms and … data-driven strategies to elevate marketing performance across Europe. Description Develop and execute CRM strategies to improve customer engagement and retention. Implement lifecycle marketing campaigns using data insights and analytics. Collaborate with cross-functional teams to align marketing initiatives with business goals. Analyse campaign performance and provide actionable recommendations for optimisation. Manage segmentation and personalisation to ensure targeted communications. … of building and scaling high-performing teams from the ground up Hands-on expertise with Salesforce Marketing Cloud (or similar platforms) Strong understanding of data-driven campaign design and customer journeys Solid grasp of GDPR and experience working alongside Legal/Privacy teams Strategic thinker who can also drive delivery and adoption Confident stakeholder manager, comfortable working across commercial More ❯