151 to 175 of 490 Customer Retention Jobs in the UK

sales role in enterprise SaaS and be passionate about working in a startup environment. You are self-motivated, organized and determined in building meaningful customer partnerships. This is a remote position but you must live in the UK. Responsibilities Create, execute and tune your business plan as the GM … implementing our sales methodology, including effective use of tools and systems that help with tracking leading indicators for your forecast Qualify and help solve customer pain points by educating key decision makers in your assigned territory about Quantum Metric's unique value proposition, in partnership with our Sales Engineering … Product Marketing and Customer Success teams Work closely with partners to create mutual action plans, generate pipeline and drive opportunities through closure to referencability Ramp quickly through excellent onboarding and invest time in continuous education by completing online learning and certification courses Maintain accurate customer records, activity and More ❯

Manager Contract Type: Permanent Hours: Full Time DESCRIPTION Overview: Blink, a smart home security brand within Amazon Devices, is seeking a data-driven and customer-obsessed Digital/Lifecycle Marketing Manager to lead and execute innovative marketing campaigns in the EUK region. In this pivotal role, you will be … growth through digital marketing, with a strong focus on email marketing, promotions, subscriptions, and managing performance-based campaigns. You will have ownership of the customer lifecycle, from activation to retention, leveraging paid marketing channels and optimizing subscription-driven initiatives. As part of the Blink/Ring marketing … team, this role will work cross-functionally with product, business development, creative, and engineering teams to develop, execute, and scale campaigns that drive customer engagement, acquisition, and revenue. This is an exciting opportunity to own high-impact marketing programs and shape Blink's digital marketing strategy in the EUK More ❯

you will be directly responsible for onboarding brand new customers and implementing finova's cloud native core banking platform, Apprivo. Ensuring a smooth and customer first implementation journey. You will oversee a multi-disciplinary team as well as manage 3 rd party systems integrators. You will work closely with … your team to ensure customer objectives and timelines are being met. This is a transformational role focused on, ensuring exceptional client satisfaction, and spearheading initiatives to enhance the customer experience. You will act as the strategic voice for our clients, cultivating relationships at an executive level, and driving … operational excellence in customer success across our business. This is a pivotal position in supporting finova's strategic goals and building long-term partnerships with our key accounts. What You'll Be Doing Provide transformational leadership to the delivery team Ensure we take our customers through the implementation journey More ❯

If you're excited about creating partnerships inside the organization and out, join the Sales team. Areas of work include Sales Enablement, Sales Analytics, Customer Success, Account Management, Business Development, Channel Partnerships, Enterprise Sales, and Sales Operations. Role Description The Account Management Lead will drive the retention and expansion of current accounts while spearheading the growth and development of the account management team. This role is critical in fostering strong customer relationships, maximizing up-sell/cross-sell opportunities, and ensuring the team meets and exceeds revenue and retention targets. The position will … also require close collaboration with internal stakeholders to refine strategies for both direct and channel sales motions. Responsibilities Own overall customer retention and expansion for existing accounts across direct and channel sales. Develop and mentor a high-performing team of Account and channel Managers to drive revenue More ❯

behalf of a high-growth SaaS company that’s scaling fast - and showing no signs of slowing down. With an award-winning product, strong customer retention, and over 50% year-on-year revenue growth, our client is leading the charge in helping UK businesses win public sector … work. They’ve built an enviable customer base of thousands, and now they’re looking for a commercially sharp, people-driven Renewals Account Team Lead to manage and develop a high-performing renewals team. If you're hungry to lead, passionate about coaching, and confident delivering strong retention … KPIs and metrics Managing a small portfolio of high-value renewals yourself Driving upsell, upgrade, and extension opportunities across the team Reviewing and approving customer proposals to ensure quality and consistency Forecasting performance and providing weekly reporting to the Sales & Marketing Director Leading daily and weekly team huddles to More ❯

product consultant, and a closer - working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle. Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure. You're a product evangelist … best practices to the organization. Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip. Engage the broader Zip team to provide regular and accurate updates on renewal status to … management and escalate when needed. Manage current customers on multi-year contracts to ensure customer value realization. You Will Become a product expert - learning the Zip platform thoroughly, so that you're demo ready. Become a procurement expert - learning the ins and outs of the procurement market, which is More ❯

retention? We’re a fast-growing Shopify ecommerce agency looking for a contractor marketing specialist to take ownership of our client retention services (Charle Retain). You’ll be responsible for creating, setting up, and optimising high-performing email and SMS marketing flows and templates … For • Proven experience with Klaviyo and/or Mailchimp, especially in ecommerce and Shopify environments. • Deep understanding of retention marketing principles and customer lifecycle strategies. • Strong copywriting and design sensibility. • Analytical mindset – comfortable with metrics, reporting, and A/B testing. • Self-starter with excellent communication and … on a flexible contract basis. Bonus Points For • Experience working with a Shopify agency or ecommerce brands. • Familiarity with SMS marketing or other retention channels. • Ability to advise on list segmentation and deliverability best practices. More ❯

retention? We’re a fast-growing Shopify ecommerce agency looking for a contractor marketing specialist to take ownership of our client retention services (Charle Retain). You’ll be responsible for creating, setting up, and optimising high-performing email and SMS marketing flows and templates … For • Proven experience with Klaviyo and/or Mailchimp, especially in ecommerce and Shopify environments. • Deep understanding of retention marketing principles and customer lifecycle strategies. • Strong copywriting and design sensibility. • Analytical mindset – comfortable with metrics, reporting, and A/B testing. • Self-starter with excellent communication and … on a flexible contract basis. Bonus Points For • Experience working with a Shopify agency or ecommerce brands. • Familiarity with SMS marketing or other retention channels. • Ability to advise on list segmentation and deliverability best practices. More ❯

we ensure businesses get the funds they need - often within minutes The team The UK Funnel Teams optimise iwoca's lending products and the customer journey. The teams include analysts, developers, and data scientists working together to design, build, and test innovative solutions. The teams use data-driven insights … enjoy tremendous freedom to identify and drive projects that make iwoca successful. Responsibilities and projects will include: Broadening and optimising our lending strategy Analyse customer behaviour trends to identify relationships between iwoca's product features like the amounts that customers draw down or pricing. Use the insights you uncover … that enhance iwoca's performance. Collaborate closely with the Distribution, Credit Risk and Operations teams to launch and execute innovative new strategies. Owning the customer experience Experiment relentlessly to deeply understand how iwoca's user experience influences customers' behaviours. Partner with the design team to create, test, and optimise More ❯

across all channels and ensuring our brand connects deeply and authentically with our audience. You’ll build a high-performing team, shape the full customer journey, and play a pivotal role in growing the business through data-driven decision making and creative, bold digital campaigns. Key Responsibilities Manage and … develop a growing Digital Marketing team across performance marketing (Paid Social, Search, CRM, and Analytics). Define and execute a multi-channel customer acquisition strategy, including Paid Social, Paid Search, Shopping, Affiliates, SEO, and Email. Own and grow D2C eCommerce revenue, ensuring channel performance aligns with business goals. Collaborate … closely with the eCommerce team to drive relevant, high-converting traffic and seamless user journeys. Implement high-performing CRM strategies to enhance customer retention and LTV. Identify new digital growth opportunities and partnerships that align with brand values and profitability targets. Set clear KPIs, regularly report on More ❯

culture makes twentytwentyone a warm and rewarding place to work. What you'll need to have You should have an intrinsic understanding of good customer service and the ability to communicate your passion for interiors, product design, and the creative industries to exceed customer expectations. As part of … and web chat, providing timely and informed responses. Accurate and efficient processing of web orders, keeping customers informed throughout the process. Managing and resolving customer complaints professionally and calmly. Liaising proactively with colleagues, suppliers, and delivery partners to resolve delivery, tracking, and return issues, maintaining high communication standards. Collaborating … to resolve customer issues and improve processes. Managing click-and-collect orders, ensuring stock availability and follow-up. Organizing deliveries and installations, providing excellent customer service. Following proper claims procedures. Supporting the returns process and working to reduce refunds. Building rapport to encourage repeat business and supporting customer More ❯

Description Your Career As the Senior Manager of Sales Operations for the EMEAL region, based in London, you will be a key driver of customer retention and revenue growth across the organization. You will work with a team of professionals and collaborate closely with Sales, Finance, Strategy … and IT departments to optimize processes, enhance customer experiences, and strengthen client relationships. Your role will be pivotal in shaping our strategic approach and ensuring the long-term success of our business. Your Impact Forecasting and Analytics Lead the development and maintenance of accurate sales forecasts to support strategic … and Process Optimization Own the annual planning process for EMEAL, work on setting the sales quota, territory design, headcount planning, and all related tasks Customer Support and Cross-Functional Collaboration Resolve licensing and fulfilment issues efficiently while collaborating closely with Customer Success and Sales teams to proactively address More ❯

Description Your Career As the Senior Manager of Sales Operations for the EMEAL region, based in London, you will be a key driver of customer retention and revenue growth across the organization. You will work with a team of professionals and collaborate closely with Sales, Finance, Strategy … and IT departments to optimize processes, enhance customer experiences, and strengthen client relationships. Your role will be pivotal in shaping our strategic approach and ensuring the long-term success of our business. Your Impact Forecasting and Analytics Lead the development and maintenance of accurate sales forecasts to support strategic … and Process Optimization Own the annual planning process for EMEAL, work on setting the sales quota, territory design, headcount planning, and all related tasks Customer Support and Cross-Functional Collaboration Resolve licensing and fulfilment issues efficiently while collaborating closely with Customer Success and Sales teams to proactively address More ❯

Program Manager, Customer Success, Just Walk Out, (JWO) Job ID: Amazon EU SARL (UK Branch) Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify shopping for their shoppers. Our enterprise-ready, autonomous retail technology enables shoppers to simply enter a store, grab … Walk Out uses a combination of technologies to eliminate checkout lines bringing fast and convenient transactional experiences to shoppers. JWOS is seeking a Manager, Customer Success to build first class customer service and operational support programs for our customers. This role drives customer success in several ways … such as value realization, steady-state operational support, continuing customer education, and operational excellence initiatives. This function plays a critical role in defining our global customer success strategy and building the tactical playbooks, processes, and mechanisms to deliver this mandate. In this role, you will design the infrastructure More ❯

the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the customer … experience is key, this is possible by monitoring segmented and targeted CRM campaigns, measuring ROI, prioritizing resources, optimizing costs, and enabling continuous improvement in customer conversion, retention, and reactivation. This is only possible when we work together as a team, and you will be in touch with More ❯

the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the customer … experience is key, this is possible by monitoring segmented and targeted CRM campaigns, measuring ROI, prioritizing resources, optimizing costs, and enabling continuous improvement in customer conversion, retention, and reactivation. This is only possible when we work together as a team, and you will be in touch with More ❯

are part of an exploding industry where we have conquered the global market and now due to expansion we are looking for an Enterprise Customer Success Manager to join our Account Management function in London. Our Customer Success team plays a crucial role in Trustpilot's commitment to … building trust and transparency between consumers and businesses around the world. The team is responsible for the after sales customer journey, making sure they are satisfied and use our product to its real value. In this role, you will be responsible for the customer retention for … that the maximum value is derived from Trustpilot's products. What you'll be doing: Establish a relationship with all our customers that ensures customer's overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal Ensure a premium experience for our clients by understanding More ❯

potential of our AI-powered CX platform to drive measurable business outcomes. Simultaneously, you will empower our sales organization to exceed their sales and customer retention targets through best practices and technical guidance. Main Responsibilities This position requires both technical expertise and strong business acumen. You will … Qualifications Extensive Experience in solution architecture & Consulting: 8-10+ years of experience in system/solution architecture, consulting services, technical presales, business analysis, customer support, or related fields. Deep Technical Expertise: Strong understanding of various software architectures (Web, Enterprise, SaaS, Cloud, Integration) and methodologies, including Agile development. API … implementations, web services, backend integrations, database design, and data modeling. Security & SSO Knowledge: Experience with various Single Sign-On (SSO) configurations and authentication capabilities. Customer-Centric Mindset: Strong understanding of customer support processes, infrastructure, and how service excellence can drive business transformation. Exceptional Communication & Leadership: Outstanding problem-solving More ❯

successful in this role, you must be a self-starter and have a passion for problem solving. You must also have excellent communication and customer service skills, as well as the ability to maintain and update your own van stock. You must also be comfortable working with a tablet … job reporting. You will also be responsible for troubleshooting and repairing equipment, adhering to company policies and procedures, and driving service success that improves customer satisfaction, maximizes customer retention and increases profitability. Key requirements Field Service experience within mechanical electrical environment preferable. IT skills (Proficient in More ❯

Are you a dynamic leader with a passion for driving customer retention and team performance? Take charge of a Renewals team in a fast-growing SaaS business, optimising processes and ensuring long-term success. Job Description Join an expanding software and advisory business that helps organisations excel … in their niche within the public sector. After restructuring the Customer Success function to create specialist roles, they are now looking for a strong leader to take the Renewals team forward. With ambitious retention goals, this role is critical in ensuring the team stays proactive, engaged, and … their success, so it's a great time to join and be part of their journey. SLT interaction : collaborate closely with the Sales Director & Customer Success Director to ensure full function cohesion. What You'll Do: Lead and develop a team of renewals specialists, ensuring retention KPIs More ❯

UK. As a sales consultant, your core responsibility will be to introduce and sell our digital platform to garage owners, showcasing how it simplifies customer bookings, improves workflow, and strengthens their online presence. Company Description Vitara Commerce is a provider of ecommerce, software, and web development services, catering to … sales targets to ensure both personal and company success. Qualifications Proven experience in B2B sales, preferably within the automotive or technology sectors. Sales Consulting, Customer Satisfaction, and Customer Retention skills Strong interpersonal and communication skills Ability to work independently and remotely Experience in the automotive industry More ❯

services. The world has changed, but Big Broadband haven’t. They’re too big, too stuck with outdated technology and old-fashioned attitudes to Customer needs. It is time for a Rebellion! At Rebel, the Customer is at the heart of everything we do. We view investment in … our UK based Customer Support team as an asset, not a cost. This is one of our key competitive advantages, and we ensure it is treated as such. We take care of our People, because they take care of our Customers. We are building out our technical Support team. … This Technical Support role will be responsible to ensure that if our customers have issues with Rebel’s Customer Premise Equipment (Routers & SuperPods), you help them solve this by investigating the potential issues at the CPE level or Network Level (Access network or Core/Authentication), and answering any More ❯

services. The world has changed, but Big Broadband haven’t. They’re too big, too stuck with outdated technology and old-fashioned attitudes to Customer needs. It is time for a Rebellion! At Rebel, the Customer is at the heart of everything we do. We view investment in … our UK based Customer Support team as an asset, not a cost. This is one of our key competitive advantages, and we ensure it is treated as such. We take care of our People, because they take care of our Customers. We are building out our technical Support team. … This Technical Support role will be responsible to ensure that if our customers have issues with Rebel’s Customer Premise Equipment (Routers & SuperPods), you help them solve this by investigating the potential issues at the CPE level or Network Level (Access network or Core/Authentication), and answering any More ❯

More on working at Sona here . About the Role We're looking for a Revenue Operations Manager to supercharge our Marketing, Sales, and Customer Success teams. You'll be the architect of efficiency, aligning teams, streamlining processes, and leveraging data to drive smarter decision-making. As the sole … strategy, implement best-in-class tools, and optimise revenue performance from the ground up. Your work will directly impact pipeline efficiency, revenue accountability, and customer retention, ensuring we scale seamlessly. If you love working cross-functionally, thrive on analytics, and enjoy tackling complex go-to-market challenges … this role is for you! Responsibilities Alignment Across Teams Ensure Marketing, Sales, and Customer Success share common goals (e.g., pipeline conversion, customer lifetime value). Improve collaboration and visibility across teams for seamless lead handoffs. Data & Insights Own and maintain a centralised data repository, integrating CRM (HubSpot), analytics More ❯

and make a lasting difference in your career, your team, and your impact. Your Career This is your opportunity to step into a strategic, customer-facing role where your experience in selling cloud-based solutions will shine. As a Senior Account Manager, you’ll be responsible for driving growth … in an ambitious and supportive environment. Your Team You’ll be a vital part of our Account Management team, collaborating with talented individuals across Customer Success, Technical, and Product teams to deliver innovative, value-driven solutions. Together, you’ll build and maintain strategic account plans and shared vision roadmaps … tailored to each customer’s unique needs. In this team-selling environment, your success is everyone’s success. Built on open communication, shared goals, and a commitment to delivering exceptional customer outcomes. Your Impact Your role will directly influence the success and satisfaction of MHR’s Scottish Public More ❯