151 to 175 of 500 Customer Retention Jobs in the UK

Senior Digital & Commercial Manager, you will be responsible for defining and delivering Bill's digital roadmap, ensuring every digital touchpoint creates a seamless customer experience while driving measurable commercial growth. Reporting to the Commercial & Marketing Director, you will lead the delivery of our Digital Transformation Programme, owning the strategic … roadmap across CRM, loyalty, website, digital acquisition, customer experience and digital performance. Working closely with internal teams, external agencies and technology partners, you will ensure every customer interaction is connected, measurable and commercially impactful. This is a highly strategic and commercially focused role, balancing long-term digital transformation ...

security posture. Filigran solutions are now trusted by over 6,000 public and private organizations worldwide. The Role We're looking for a Senior Customer Success Manager to join our Customer Success Team and help us to continue providing value to our customers in EMEA. Based … teams to align technical delivery with business goals, while acting as a trusted advisor to our customers. Your Responsibilities Own and manage the full customer lifecycle: kickoff, onboarding, adoption, training, and renewal Build strong, proactive relationships with customers in the EMEA Identify and support opportunities for upsell and cross ...

defined territory of primarily SMB and Mid-Market new and existing Alteryx customers in the UKI region. This hybrid role supports net-new customer acquisition, upsell and cross-sell, and renewals, with a strong focus on expanding the adoption and value of Alteryx solutions. This role works closely with … Marketing, Alliances, Channel partners, Sales Engineering, and Customer Success to identify, qualify, and close opportunities while supporting customer retention and growth. Success in this role comes from proactive outreach, value-based selling, strong execution, and the ability to manage multiple opportunities across the sales cycle. ...

Customer Success Manager at Secure Code Warrior, you'll transform customers from ordinary to extraordinary by delivering personalised success journeys that drive maximum engagement, platform adoption, and best-in-class cybersecurity practices. You are a strategic partner and passionate advocate who demonstrates measurable business value to customers at every … touchpoint. Your stakeholder management expertise and resourcefulness enable you to collaborate across teams, solve complex challenges, and consistently exceed customer expectations. What You'll Do Strategic Account Management Own the vision and strategic success plan for a portfolio of mid-market and SMB customers, driving product adoption, retention ...

Ecommerce Executive 05 Jun Location: Milton Keynes Reporting To: Marketing Manager About Tensator Tensator is a global leader in queue management, safety barriers and customer flow solutions, supplying customers across a wide range of industries worldwide through a portfolio of recognised brands including Tensabarrier®, Lawrence Metal® and QueueWay®. … take ownership of the day-to-day management, optimisation and performance of our online stores while contributing directly to traffic growth, conversion improvement, customer acquisition and revenue generation across multiple brands and international markets. The Role Reporting to the Marketing Manager, the E-commerce Executive will be responsible ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … over 100 nationalities, all committed to delivering the future of business spending, together. About the Role We're looking for a Senior Manager of Customer Success to lead our UKI team within the Large and High Growth segment. Joining our Customer Experience department, you will be responsible ...

About the Team The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with the company continuously, resulting in high retention and expansion rates. About … company is looking to hire a Head of CSM for DACH. In this role you will lead and coach a team of highly experienced Customer Success Managers and you will report to the Head of Customer Success EMEA. Next to managing this team, you will work closely with ...

offices overlooking the river Ouse in Lewes, East Sussex. THE ROLE The Head of CRM owns the commercial performance of the Ancient + Brave customer base. Where acquisition brings customers in, this role is accountable for what happens next: how many stay, how long they stay, how much they … retention, across DTC and across all trading markets, setting the plan that the Senior CRM Manager translates into delivery. Map the full customer journey - first order, second order, subscription conversion, product expansion, lapse and win-back - and set the intervention, channel and message at each stage. Define ...

energy, intentional and experienced executive to become our new VP of Account Management. This is a key leadership position responsible for delivering revenue growth, customer retention, and overall customer satisfaction. The role manages a team in the UK and North America and works in close parallel … coaching, and performance feedback. Revenue Growth: Develop and execute strategies to expand revenue and identify new business opportunities within existing customer accounts. Client Retention: Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention. Account Management Strategy: Develop and implement account management ...

impact within a growing data function The Role You’ll be responsible for turning complex data into meaningful business insight, helping stakeholders better understand customer behaviour, campaign performance and commercial opportunities. This is a highly analytical role suited to someone who enjoys solving ambiguous business problems, carrying out deep … dive investigations and delivering actionable recommendations. Key responsibilities include: Analysing customer, marketing and commercial performance data Supporting customer retention and engagement initiatives Developing customer segmentation and behavioural insights Identifying opportunities to improve ROI and customer lifetime value Delivering stakeholder-focused analysis and recommendations Investigating ...

intersection of Product, Sales, Technology, Alliances, and Marketing, ensuring that our solutions are effectively brought to market, differentiated from competitors, and aligned to customer needs. The successful candidate will be responsible for driving product adoption, generating demand, accelerating pipeline growth, and supporting revenue generation across both new and existing … buyer personas, and value propositions that differentiate our solutions in the market. Partner with Product Management and technical teams to ensure market requirements and customer insights are reflected in product strategy. Develop launch plans that maximise awareness, engagement, adoption, and commercial success. Market Intelligence & Customer Insight: Develop ...

What You’ll Do Versori, Avalara's AI-agentic integration platform, is building its Customer Success function from the ground up - and this is your opportunity to be part of it from day one. As a founding member of the Versori Customer Success team, you won't just … Versori's journey, with the autonomy to build and establish the processes, frameworks, and team culture that will scale with the business. As a Customer Success Manager, you will own a portfolio of Versori customers - from SaaS platforms building native integration catalogues to mid-market and enterprise businesses solving ...

passionate about helping insurance organisations transform the way they work? Do you combine deep London Market expertise with a talent for building trusted customer relationships and delivering measurable business outcomes? We are looking for a Customer Success Manager to join our growing Smart Apps team in the UK. … London Market, helping them maximise the value of innovative digital, workflow, and AI-enabled solutions. This is an exciting opportunity to influence customer strategy, drive transformation, and play an active role in shaping the future of insurance operations. What You’ll Be Doing Develop trusted relationships with business, operational ...

commercially minded Head of Marketing to lead the development of a scalable, measurable marketing engine that drives mid‐market and enterprise pipeline growth, supports customer expansion and retention, and drives revenue operations, reporting, and attribution. This is a hands‐on role for a senior B2B marketer … optimise a diversified channel mix across inbound, outbound support, partnerships, and campaigns, prioritising scalable, cost‐effective pipeline generation aligned with target payback periods Customer Expansion & Retention Own marketing’s contribution to Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and churn reduction Support ...

Senior CRM Executive to its marketing team. This is a hands-on opportunity for someone who enjoys getting into the detail of CRM, understanding customer behaviour and using data to improve engagement and retention. You'll have the opportunity to take ownership of campaigns across multiple channels, develop automated … customer journeys and work closely with teams across the wider business. The Role You'll be responsible for: Managing the end-to-end delivery of CRM campaigns across multiple channels Building, scheduling and optimising email campaigns Developing and improving automated customer journeys Creating targeted customer segments using ...

Senior CRM Executive to its marketing team. This is a hands-on opportunity for someone who enjoys getting into the detail of CRM, understanding customer behaviour and using data to improve engagement and retention. You'll have the opportunity to take ownership of campaigns across multiple channels, develop automated … customer journeys and work closely with teams across the wider business. The Role You'll be responsible for: Managing the end-to-end delivery of CRM campaigns across multiple channels Building, scheduling and optimising email campaigns Developing and improving automated customer journeys Creating targeted customer segments using ...

Responsibilities Keysight Technologies is seeking an experienced, high-performing Account Manager to establish and grow our direct presence in Ireland. This is a strategic customer-facing role responsible for developing new business, expanding existing accounts, and positioning the full Keysight portfolio across Ireland's rapidly growing technology sector. … successful candidate will own strategic customer relationships while working closely with Keysight's channel partners, distributors, application engineers, product specialists, and European sales teams to deliver complete test and measurement solutions. The role requires a consultative sales approach, strong technical understanding, and the ability to influence decision-makers across ...

Responsibilities Keysight Technologies is seeking an experienced, high-performing Account Manager to establish and grow our direct presence in Ireland. This is a strategic customer-facing role responsible for developing new business, expanding existing accounts, and positioning the full Keysight portfolio across Ireland's rapidly growing technology sector. … successful candidate will own strategic customer relationships while working closely with Keysight's channel partners, distributors, application engineers, product specialists, and European sales teams to deliver complete test and measurement solutions. The role requires a consultative sales approach, strong technical understanding, and the ability to influence decision-makers across ...

break boundaries; to power and empower those who want more. Role Overview The CRM & Loyalty Manager is responsible for owning and optimising the full customer lifecycle across CRM channels for Myprotein within THG Nutrition, driving retention, repeat purchase, and lifetime value through data-led, multi-channel marketing … scale. Key Responsibilities Lifecycle Ownership Own the end-to-end CRM customer lifecycle across acquisition, onboarding, retention and reactivation, defining key lifecycle moments that enhance engagement and customer experience. Optimise CRM journeys across web and app using personalised communications, segmentation and engagement strategies to drive loyalty ...

break boundaries; to power and empower those who want more. Role Overview The CRM & Loyalty Manager is responsible for owning and optimising the full customer lifecycle across CRM channels for Myprotein within THG Nutrition, driving retention, repeat purchase, and lifetime value through data-led, multi-channel marketing … scale. Key Responsibilities Lifecycle Ownership Own the end-to-end CRM customer lifecycle across acquisition, onboarding, retention and reactivation, defining key lifecycle moments that enhance engagement and customer experience. Optimise CRM journeys across web and app using personalised communications, segmentation and engagement strategies to drive loyalty ...

actionable insights from data to support various business functions, including product, operations, marketing and engineering. What is our actual CAC per channel? Which customer segments are more/less engaged? What are our customers’ share of wallet - how can we use this? What is the typical behaviour … improve the sales funnel and increase conversions, using advanced analytics to assess campaign performance and refine strategies Define and track growth metrics including customer acquisition cost (CAC), activation rate, retention rate, payback time, and revenue per customer Conduct cohort analysis and journey mapping to identify bottlenecks ...

Senior Customer Success Manager with Italian London, United Kingdom About the Team The Customer Success team sits within DoorDash’s In-Store business and serves as a strategic partner to hospitality operators across the UK. We help restaurants maximize revenue, improve operational efficiency, and deliver exceptional guest experiences … data-driven recommendations, proactive partnership, and deep product expertise. We are a fast-paced, highly collaborative team that values strategic thinking, accountability, curiosity, and customer impact. The strongest team members are not just relationship-builders - they are trusted advisors who can influence customer behaviour, drive adoption, and proactively ...

businesses across the UK, including our Pro Licence and Simple Search tools, and our enterprise platform, Ibex. The Role We're looking for a Customer Success Executive to make sure every customer who signs up to Serac Tech gets real value from day one and keeps getting it. … first point of contact for existing customers who need support, and play a key role in rolling out new products and features across our customer base. This is a hands on, relationship-first role for someone who enjoys solving problems, building trust quickly, and turning a good first impression ...

customers. This target-driven role is primarily office-based in our London office, but there would be some travel throughout the UK attending customer sites and specific events. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid … role is based in the London office. RESPONSIBILITIES Professionally representing MRI and building mutually beneficial relationships with decision makers to ensure high levels of customer satisfaction, customer retention and account development Maximising opportunities for repeatable licence revenues Recommending appropriate solutions and negotiating acceptable terms with ...

What You'll Do The Marketplace Customer Account Manager manages and grows the net revenue from Avalara customers through up-sell, cross-sell, and add-on opportunities. You will develop long-lasting customer relationships in the evolving world of tax and VAT compliance. You excel at work creating … growth or new opportunities to explore. Partner with the our teams including: engineering, product, finance, and global customer support team to promote client retention and satisfaction Use the broader internal team to address client satisfaction issues Create and document playbook, dashboards and models ensuring repeatable processes ...