176 to 200 of 245 Customer Retention Jobs in the UK

the Sports & Leisure vertical. You’ll play a pivotal role in defining how our SaaS products are positioned, how we reach our target markets, and how we drive both customer acquisition and retention. Working closely with the Group Product Marketing Lead, you’ll create compelling messaging and integrated campaigns that bring our products to life — across digital, social, content … in a collaborative environment and wants to make an impact across multiple products and brands. What You’ll Do Support the ongoing development of product marketing strategy, segmentation, and customer journeys. Create and deliver multi-channel marketing campaigns aligned with our value propositions. Drive customer acquisition and retention through paid media, SEO/SEM, content, and … automation. Oversee sales enablement materials and nurture journeys to optimise funnel performance. Collaborate across teams — product, sales, and customer success — to ensure consistent messaging. Conduct competitor research to identify opportunities for market growth and differentiation. Manage event marketing activity and coordinate campaign engagement before and after events. Report on analytics and campaign performance, using data to drive continuous improvement. More ❯

Key Responsibilities: • Develop and execute effective SEO strategies, including on-page, off-page, and technical SEO to enhance organic search visibility and drive targeted traffic. • Conduct keyword research, competitor analysis, and market research to inform campaign strategies. • Oversee and analyse More ❯

with accompanying data science and software engineering professional services. Our clients and partners already include some of the biggest names around, and we're now looking to appoint a Customer Success Manager to help deliver our strategy. It's a great time to be joining Sonrai; over the past two years, we have: Successfully grown our customer base … across a range of biotech and pharma organisations globally Grown our team to 35+ and won multiple awards Opportunity & Responsibilities The Customer Success Manager will work closely with the Director of Customer Success and the wider Sonrai team to enable success of clients and partners, and promote client growth and retention. Specific Responsibilities include: Ensure clients within your … the role effectively. Work closely with technical teams to ensure client needs are met. Plan and lead internal and external meetings. Identify appropriate opportunities for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line More ❯

AI, Quantexa's decision intelligence platform creates context to uncover hidden risk and opportunity within data, that drives better business decisions. Our technology solves major challenges across financial crime, customer insight, credit risk, supply chain transparency and fraud. In just nine and a half years, we've grown from a few desks huddled in the corner of a shared … support PoCs, Capture case studies Evangelize product benefits to the industry (events, thought leadership, market positioning) Build and present standard solution demonstrations tailored with supply chain specific messaging Delivery, Customer Success and Retention: Review proposals, SoWs and changes as required Provide direction to delivery teams on priorities and guidance towards highest value objectives Engage with our Technology … Account Partners (TAP) organization to connect with existing customers to highlight value delivered, ensure customer satisfaction, to ensure learning is captured back into the proposition and to position us for successful renewals Other functions: Work with Analytics Assurance to ensure models are meeting customer needs and delivering the business benefit modelled Work with our alliances and partners to More ❯

Location: London, Tunbridge Wells, and remote working as the business requires Purpose of the Role The Customer Success Executive supports PEGO's mission to deliver measurable value to clients by strengthening engagement, retention, and growth. This role focuses on building trusted client relationships, evidencing ROI through data and insights, and ensuring PEGO is embedded as a daily … s · Client Advocacy – Build and nurture senior executive (including C-level) relationships across assigned accounts to solidify our partnership to enhance adoption, ensure retention and increase overall customer satisfaction. · cNPS & Engagement Tracking – Drive client feedback through regular check-ins, surveys, and service reviews, using insights to improve satisfaction. · Value Realisation & Reporting – Evidence ROI and social value outcomes … and relationship-building skills, with the ability to engage clients from site level to executive stakeholders · Excellent communication, presentation and negotiation skills. · Experience working with KPIs such as client retention, adoption rates, organic growth, and Net Promoter Score. · Analytical mindset, confident using data to evidence ROI and improvements. · Experience in the cleaning, facilities management, or service industry is More ❯

Role Overview At Paramount Digital, we have been delivering outstanding digital marketing services for over eight years. As our team expands, we are looking for a highly motivated and analytical Senior PPC Executive to join us. This role is ideal More ❯

Role Overview At Paramount Digital, we have been delivering outstanding digital marketing services for over eight years. As our team expands, we are looking for a highly motivated and analytical Senior PPC Executive to join us. This role is ideal More ❯

Role Overview At Paramount Digital, we have been delivering outstanding digital marketing services for over eight years. As our team expands, we are looking for a highly motivated and analytical Senior PPC Executive to join us. This role is ideal More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯

driving digital growth, and exceptional interpersonal skills to foster strong, productive partnerships with our merchant community. The ideal candidate will be instrumental in shaping our digital storefront, optimizing the customer journey, and ensuring merchant success on our platform. Key Responsibilities eCommerce Strategy & Operations Develop and execute a comprehensive eCommerce strategy to drive online sales, customer acquisition, and retention. … Oversee all aspects of the eCommerce platform, including site merchandising, content management, user experience (UX)/customer journey, and technical performance. Analyze market trends, merchant trends, competitive landscape, and customer behavior to identify new opportunities for growth and innovation. Manage the eCommerce activities, forecast sales, and report on key performance indicators (KPIs) such as conversion rates, average order … value, and customer lifetime value. Collaborate closely with marketing, product, and technology teams to ensure a cohesive and optimized online presence. Implement A/B testing and personalization strategies to continuously improve the online shopping experience. Ensure the eCommerce platform is scalable, secure, and compliant with relevant regulations. Act as the primary point of contact for strategic merchant discussions. More ❯

financial wellbeing simple, transparent, and accessible - helping customers feel confident about their money through technology, insight, and great user experience. As a Senior Data Scientist, you’ll focus on customer analytics and applied data science - using data to understand behaviour, identify opportunities, and guide strategic decisions across marketing, product, and personalising customer experience. Key Responsibilities Translate business challenges … into analytical questions and deliver data-led insights that drive customer growth and retention. Analyse customer behaviour, lifecycle patterns, and engagement to uncover opportunities for product and marketing optimisation. Develop and maintain advanced analytical models to forecast customer outcomes and measure impact. Present clear, data-driven recommendations to senior stakeholders, influencing strategy and decision-making. Work closely … accessibility, and scalability across the organisation. What We’re Looking For Strong analytical foundation with experience applying statistics and data science in a commercial setting. Proven track record in customer or marketing analytics - understanding acquisition, engagement, churn, and lifetime value. Proficiency in Python (Pandas, NumPy, Scikit-learn, Statsmodels) for data wrangling, analysis, and modelling. Ability to communicate complex findings More ❯

financial wellbeing simple, transparent, and accessible - helping customers feel confident about their money through technology, insight, and great user experience. As a Senior Data Scientist, you’ll focus on customer analytics and applied data science - using data to understand behaviour, identify opportunities, and guide strategic decisions across marketing, product, and personalising customer experience. Key Responsibilities Translate business challenges … into analytical questions and deliver data-led insights that drive customer growth and retention. Analyse customer behaviour, lifecycle patterns, and engagement to uncover opportunities for product and marketing optimisation. Develop and maintain advanced analytical models to forecast customer outcomes and measure impact. Present clear, data-driven recommendations to senior stakeholders, influencing strategy and decision-making. Work closely … accessibility, and scalability across the organisation. What We’re Looking For Strong analytical foundation with experience applying statistics and data science in a commercial setting. Proven track record in customer or marketing analytics - understanding acquisition, engagement, churn, and lifetime value. Proficiency in Python (Pandas, NumPy, Scikit-learn, Statsmodels) for data wrangling, analysis, and modelling. Ability to communicate complex findings More ❯

OT Cyber Security Engineer Stone - Staffordshire (travel into the office once per week with the odd customer site visit in the UK) Permanent Up to 65k A leading company in operational technology and digital transformation is seeking an experienced Industrial Control Systems (ICS) Operational Technology (OT) Cyber Security Engineer to join their Service and Support team. The role involves … develop and implement cybersecurity solutions, lead risk mitigation efforts, mentor junior team members, and support project management and business development activities. The position requires travel to the office and customer sites across the UK. Essential Experience: Education & Experience : Bachelor's degree in computer/system science and 5+ years in cybersecurity, with 2+ years in critical infrastructure/ICS … Standards : Familiarity with frameworks such as NIST 800-53/800-82, ISO 27001, IEC 62433, NIS-R, etc. Stakeholder Management : Proven ability to manage relationships at all levels. Customer Focus : Commitment to customer service and performance culture. Clearance : Must be eligible for SC (Security Check) clearance. Desirable Experience: Experience in both engineering and non-engineering environments. Familiarity More ❯

and is hybrid based, 2 days a week at the companys offices near to Kingston in Southwest London. This is a client focused role and pivotal to long-term customer success and retention. You will be responsible for the on-time renewal of annual support contracts, tracking timelines and liaising with stakeholders. Onboarding new customers and partners, ensuring a … and updating supplier portals and Salesforce CRM. Required Experience & Skills: Previous experience in a B2B sales support/admin role. Strong administrative skills with excellent attention to detail. Exceptional Customer Service skills and confident telephone manner. Experience of working with a CRM - Salesforce would be preferred. Professional communication skillsboth written and verbalwith the ability to communicate confidently with technical More ❯

Salary & Commission Salary : £50,000 - £60,000 per annum (plus commission, plus bonus scheme) depending on experience and income targets. Commission: 5% of outbound, 2.5% of inbound Target : Self-generated leads - £300,000 per annum in income. Support on converting More ❯

Do Manage and grow a portfolio of existing enterprise accounts across financial services. Build and maintain strong, long-term relationships with C-suite and senior decision-makers. Drive client retention, renewal, and upsell opportunities by understanding client needs and aligning solutions that deliver measurable ROI. Act as a trusted advisor — providing strategic insights and guidance on how clients … can best leverage financial intelligence platforms. Partner cross-functionally with product, marketing, and customer success teams to deliver an exceptional client experience. Represent the business at key financial industry events and conferences, reinforcing market presence and client engagement. 💡 What We’re Looking For 3–5+ years’ experience in account management or client relationship management within B2B environments. A proven … track record of managing enterprise accounts and achieving retention and growth targets. Experience working with clients in financial services, SaaS, data, or other professional sectors. Confident engaging and presenting to senior stakeholders and C-suite executives. Highly organised, commercially minded, and client-centric — focused on driving mutual success. Skilled in CRM systems (e.g., Salesforce) with a data-driven More ❯

Do Manage and grow a portfolio of existing enterprise accounts across financial services. Build and maintain strong, long-term relationships with C-suite and senior decision-makers. Drive client retention, renewal, and upsell opportunities by understanding client needs and aligning solutions that deliver measurable ROI. Act as a trusted advisor — providing strategic insights and guidance on how clients … can best leverage financial intelligence platforms. Partner cross-functionally with product, marketing, and customer success teams to deliver an exceptional client experience. Represent the business at key financial industry events and conferences, reinforcing market presence and client engagement. 💡 What We’re Looking For 3–5+ years’ experience in account management or client relationship management within B2B environments. A proven … track record of managing enterprise accounts and achieving retention and growth targets. Experience working with clients in financial services, SaaS, data, or other professional sectors. Confident engaging and presenting to senior stakeholders and C-suite executives. Highly organised, commercially minded, and client-centric — focused on driving mutual success. Skilled in CRM systems (e.g., Salesforce) with a data-driven More ❯

Do Manage and grow a portfolio of existing enterprise accounts across financial services. Build and maintain strong, long-term relationships with C-suite and senior decision-makers. Drive client retention, renewal, and upsell opportunities by understanding client needs and aligning solutions that deliver measurable ROI. Act as a trusted advisor — providing strategic insights and guidance on how clients … can best leverage financial intelligence platforms. Partner cross-functionally with product, marketing, and customer success teams to deliver an exceptional client experience. Represent the business at key financial industry events and conferences, reinforcing market presence and client engagement. 💡 What We’re Looking For 3–5+ years’ experience in account management or client relationship management within B2B environments. A proven … track record of managing enterprise accounts and achieving retention and growth targets. Experience working with clients in financial services, SaaS, data, or other professional sectors. Confident engaging and presenting to senior stakeholders and C-suite executives. Highly organised, commercially minded, and client-centric — focused on driving mutual success. Skilled in CRM systems (e.g., Salesforce) with a data-driven More ❯

Do Manage and grow a portfolio of existing enterprise accounts across financial services. Build and maintain strong, long-term relationships with C-suite and senior decision-makers. Drive client retention, renewal, and upsell opportunities by understanding client needs and aligning solutions that deliver measurable ROI. Act as a trusted advisor — providing strategic insights and guidance on how clients … can best leverage financial intelligence platforms. Partner cross-functionally with product, marketing, and customer success teams to deliver an exceptional client experience. Represent the business at key financial industry events and conferences, reinforcing market presence and client engagement. 💡 What We’re Looking For 3–5+ years’ experience in account management or client relationship management within B2B environments. A proven … track record of managing enterprise accounts and achieving retention and growth targets. Experience working with clients in financial services, SaaS, data, or other professional sectors. Confident engaging and presenting to senior stakeholders and C-suite executives. Highly organised, commercially minded, and client-centric — focused on driving mutual success. Skilled in CRM systems (e.g., Salesforce) with a data-driven More ❯

Do Manage and grow a portfolio of existing enterprise accounts across financial services. Build and maintain strong, long-term relationships with C-suite and senior decision-makers. Drive client retention, renewal, and upsell opportunities by understanding client needs and aligning solutions that deliver measurable ROI. Act as a trusted advisor — providing strategic insights and guidance on how clients … can best leverage financial intelligence platforms. Partner cross-functionally with product, marketing, and customer success teams to deliver an exceptional client experience. Represent the business at key financial industry events and conferences, reinforcing market presence and client engagement. 💡 What We’re Looking For 3–5+ years’ experience in account management or client relationship management within B2B environments. A proven … track record of managing enterprise accounts and achieving retention and growth targets. Experience working with clients in financial services, SaaS, data, or other professional sectors. Confident engaging and presenting to senior stakeholders and C-suite executives. Highly organised, commercially minded, and client-centric — focused on driving mutual success. Skilled in CRM systems (e.g., Salesforce) with a data-driven More ❯

Job Specification: Industrial IoT & Embedded Computing Sales Lead/Supervisor Location: UK (HQ + customer visits) Reports to: Sales Director Department: Sales Type: Full-time, Permanent Salary: Negotiable Role Purpose We are seeking an experienced Industrial IoT & Embedded Computing Sales Lead/Supervisor to oversee a UK sales team, drive new business opportunities, and support design-in engagements across … the Sales Lead/Supervisor will manage the day-to-day activities of the UK sales team, ensuring alignment with company objectives, consistent pipeline development, and effective execution of customer engagement strategies. Key Responsibilities Supervise and support the UK sales team, providing guidance, coaching, and performance feedback. Drive new business in industrial, transportation, defence, and IoT markets across the … Translate technical requirements into commercial proposals, collaborating with engineering, compliance, and production teams. Oversee sales operations, ensuring consistent CRM usage, pipeline visibility, and accurate forecasting. Develop and maintain key customer relationships to ensure long-term partnerships and repeat business. Support UK partner and distribution networks, providing product knowledge and solution support. Contribute to go-to-market strategies and participate More ❯