176 to 200 of 337 Customer Retention Jobs in the UK

We have a new opportunity for a passionate and self-motivated CRM Executive to take the lead in shaping and executing our client communications strategy across the entire customer journey, from lead nurturing to long-term retention. In this pivotal role, you'll drive the success of our E-Commerce and gallery objectives by delivering intelligent, personalised, and high … Mailbox, you'll be reporting to the Head of Digital Marketing, managing the roll-out of automated workflows, championing best practices, and exploring new CRM functionalities to ensure every customer touchpoint reflects the highest standards of communication. With a strong grasp of GDPR and the CAN-SPAM Act, you'll be a guardian of compliance and data integrity, playing … performance metrics, enabling data-led optimisation and refinement of future email and CRM campaigns. • Innovating and leading in CRM strategy by researching emerging trends and tools, developing strong client retention strategies to increase Customer Lifetime Value (CLTV), and contributing to the evolution of our CRM platforms and tools. What We Will Offer You: • A salary of up More ❯

execute a comprehensive revenue generation strategy that aligns with Zyte's goals and objectives. Lead, mentor, and expand the sales teams, fostering a high-performance sales culture. Oversee the Customer Success and Support teams, ensuring they deliver exceptional value to clients while aligning efforts with broader revenue objectives. Drive initiatives that enhance customer satisfaction, retention, and … needs and resolves issues effectively. Establish key metrics to track performance and growth across all revenue-generating departments. Collaborate with other executives to ensure alignment with product development and customer success initiatives. Identify and pursue new business opportunities, building strategic partnerships and enhancing Zyte's market presence. Analyze market trends to identify potential areas for growth and develop actionable … plans. Represent Zyte at industry events and conferences, positioning the company as a leader in the web data extraction space. Drive customer engagement and retention strategies to maximize long-term revenue. Create and manage effective forecasting and planning processes to meet revenue goals. Requirements: Minimum of 10 years of experience in B2B sales leadership, ideally in the More ❯

performance feedback to build commercial capability and engagement. Commercial Strategy & Execution Own the UK sales strategy and go-to-market planning in alignment with SICK's EMEA goals. Drive customer acquisition and retention across manufacturing, logistics, process industries, distribution and OEM channels. Analyse market trends, competitor activity, and customer insights to shape tactical and strategic decisions. … ways of working across your team and drive adoption through clear communication and coaching. Stakeholder Management Collaborate with Product Management, Marketing, Engineering, and Service teams to ensure a seamless customer experience. Report regularly to UK and European leadership on commercial performance, forecasts, and operational priorities. The Successful Applicant The successful UK Sales Manager will bring:- Proven experience in a … sectors. A strong track record of leading, mentoring, and developing sales teams in fast-paced B2B environments. Deep commercial acumen with a data-led approach to sales strategy and customer engagement. Demonstrated experience in managing through change - whether structural, cultural, or digital. Excellent communication, negotiation, and stakeholder influencing skills. Familiarity with CRM systems, sales analytics, and digital enablement tools. More ❯

performance feedback to build commercial capability and engagement. Commercial Strategy & Execution Own the UK sales strategy and go-to-market planning in alignment with SICK's EMEA goals. Drive customer acquisition and retention across manufacturing, logistics, process industries, distribution and OEM channels. Analyse market trends, competitor activity, and customer insights to shape tactical and strategic decisions. … ways of working across your team and drive adoption through clear communication and coaching. Stakeholder Management Collaborate with Product Management, Marketing, Engineering, and Service teams to ensure a seamless customer experience. Report regularly to UK and European leadership on commercial performance, forecasts, and operational priorities. The Successful Applicant The successful UK Sales Manager will bring:- Proven experience in a … or engineering sectors. A strong track record ofleading, mentoring, and developing sales teamsin fast-paced B2B environments. Deep commercial acumen with a data-led approach to sales strategy and customer engagement. Demonstrated experience in managing through change- whether structural, cultural, or digital. Excellent communication, negotiation, and stakeholder influencing skills. Familiarity with CRM systems, sales analytics, and digital enablement tools. More ❯

to strategic partners and represent the company as a thought leader to NHS stakeholders. Responsibilities Own and drive NHS revenue targets, overseeing two departments focused on new business and customer retention. Build and maintain relationships with NHS decision-makers, including ICBs, NHS Trusts, and PCNs. Coordinate NHS sales and retention strategies, balancing immediate wins with long-term More ❯

Product Manager CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 75,000 + bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location West Midlands/Birmingham/Solihull … days per week in the office Salary £60,000 75,000 + bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯

Product Manager – CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 – 75,000 bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location – West Midlands/Birmingham/Solihull – 2 days … per week in the office Salary £60,000 – 75,000 bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end delivery of … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯

Point Nine . Welcome to Spend Control 2.0 - built for tougher times. What we're looking for We're looking for our first Account Director to join Omnea's customer team. You'll be excited to own expansion quotas and renewal outcomes for our rapidly scaling customer base, to build a function and to have a massively accelerated … career trajectory. You will own the relationship with our customers throughout the entire customer lifecycle, playing a crucial role in managing our largest and most strategic customers. Your key focus will be to ensure customers get meaningful value from Omnea from the earliest stages & beyond, and through your expertise and the building of deep & long-term relationships with our … opportunities. You'll become a trusted advisor & partner to our customers & stakeholders at all levels (from the procurement managers up to the CFOs) and be the voice of the customer internally, working closely with teams across the business (both technical and commercial) to help ensure we are truly operating with customer-centricity at our core. As we scale More ❯

million active members and 15,000+ brand partnerships across retail, entertainment, and travel, this business is scaling its CRM capabilities to deliver greater personalisation, engagement, and performance across its customer base. The Senior CRM Performance Manager will sit within the Lifecycle CRM team, owning tactical CRM performance delivery and working closely with commercial, trading, and partnerships teams to align … to optimise engagement and conversion. Use behavioural, product, and commercial data to improve segmentation and personalisation. Plan, execute and measure CRM campaigns (email, push) across multiple product lines and customer cohorts. Lead and mentor a team of 3 CRM Executives and Analysts. Partner with analytics and data engineering teams to ensure campaign measurement is robust and scalable. Continuously improve … strong Excel/Google Sheets skills essential. Excellent stakeholder management and ability to influence cross-functional teams. Experience in line management or mentoring CRM team members. Strong understanding of customer segmentation, engagement metrics, and campaign planning. Desirable: Hands-on experience with CRM platforms such as Braze, Salesforce, or Iterable. Familiarity with HTML or Liquid templating for email customisation. Exposure More ❯

a singular focus: driving growth by attracting new consumers to Remitly, converting them into active customers, and increasing their long-term engagement. This is a unique opportunity for a customer-centric product leader who combines sharp product intuition and analytical depth to drive our business forward while delivering meaningful impact for millions of customers around the world. You'll … global product teams. This role is based in our London office and is a hybrid position (2-3 days a week in the office). You Will: Solve for customer needs by using both qualitative and quantitative research to identify high-impact opportunities and feature ideas that reduce friction, improve the customer experience, and deepen engagement to drive … NPV Determine which high-ROI opportunities that accelerate customer acquisition, engagement, retention, and revenue, the team should prioritise, and set a timeline to reach goals quickly Partner with our engineering team to build, test and iterate rapidly, running structured experiments to validate hypotheses, learn quickly, and double down on what works. Communicate and align across engineering, product More ❯

to senior stakeholders. Support tender submissions and renewal processes where applicable. Keep up-to-date with public sector procurement frameworks, regulations, and trends. Requirements Proven experience in account management, customer success, or B2B sales, preferably in a SaaS or fleet-related environment. Experience working with or selling to public sector clients in the UK. Strong understanding of account planning More ❯

to senior stakeholders. Support tender submissions and renewal processes where applicable. Keep up-to-date with public sector procurement frameworks, regulations, and trends. Requirements Proven experience in account management, customer success, or B2B sales, preferably in a SaaS or fleet-related environment. Experience working with or selling to public sector clients in the UK. Strong understanding of account planning More ❯

for both scaling and increasing the productivity of the business. Whilst the role has a substantial operational/business administration element, you will also perform an Account Management/Customer Success role for key business accounts. Ensuring the customers are happy with the service provided, and reporting learnings back into the business to ensure higher levels of client retention. … personality, keen to challenge themselves in a position where those attributes are needed. Key Duties Account Management of key business accounts - First line contact for key business accounts, ensuring customer success and efficient scheduling of support. Customer Success/Sales - Utilise client contact to drive performance improvement and sales pipeline Lead for PSA Tool - You will take a More ❯

for both scaling and increasing the productivity of the business. Whilst the role has a substantial operational/business administration element, you will also perform an Account Management/Customer Success role for key business accounts. Ensuring the customers are happy with the service provided, and reporting learnings back into the business to ensure higher levels of client retention. … personality, keen to challenge themselves in a position where those attributes are needed. Key Duties Account Management of key business accounts - First line contact for key business accounts, ensuring customer success and efficient scheduling of support. Customer Success/Sales - Utilise client contact to drive performance improvement and sales pipeline Lead for PSA Tool - You will take a More ❯

sales of both Light Commercial Vehicles and fleet Passenger Cars. Prospecting for new and existing local business vehicle sales. Achieving agreed vehicle sales targets. Contribute to the achievement of customer retention. Develop and maintain a full knowledge of all vehicles/services provided by our client. Provide reports on all sales activities, including follow-up, prospecting, new clients, etc. … and promptly. Ensure that all outstanding amounts are paid within the timescales required. Use an approved FCA approach in the presentation and sale of financial and insurance products. Ensure customer satisfaction is maintained at all times. To be eligible, you shall need to live within a reasonable commuting distance of Cardiff and have a UK driving licence with minimal … is essential, and any exposure to the premium/prestige end of the market would be highly beneficial. Overall, you shall have excellent communication skills with a focus on customer care and be well-presented, proactive, self-motivated, and tenacious with a demonstrable success in business-to-business sales. What's in it for you? For your hard work More ❯

on both retention and upsell. Our Account Executives are paid on both renewals and new business. The Account Executive is supported by a Sales Manager, Sales VP, Customer Success Managers and our Subject Matter Experts. Dependent on practice, there may also be Sales Development and Account Management support. What you'll do as an Account Executive: As … existing Gartner clients, leveraging internal subject matter experts, to address their most critical priorities. By becoming a true partner to your clients, you'll identify opportunities for account retention and growth through contract expansion, introducing new services and products. Clients of the large enterprise sales team have $1B+ in annual revenue and include 77% of the Global 500. … of circa $1.2m USD in contract value in over, managing 10 - 15 large enterprise accounts. Partnering with C-Level executives to develop and implement effective, enterprise-wide strategies. Guide customer satisfaction, account retention and growth by collaborating with clients and internal Gartner teams. Own forecasting and account planning on a monthly/quarterly/annual basis. What More ❯

The Professional Services team at Menlo helps customers properly deploy their Menlo solution. A Technical Account Manager at Menlo is a senior technical individual contributor, remoting or traveling to customer sites to assist in proper design, deployment and managing the assigned major accounts post-deployment. In the deployment role, you will be a key field resource, working hand-in … important competencies in this position. Success in this role will be demonstrated through improvements in the generation of sales leads and retention of clients. Responsibilities Understand the customer requirements and deliverables and create a comprehensive Statement of Work (SOW) Build and maintain strong relationships with our customers, driving high customer satisfaction and retention Present … with Menlo Create test plans and implement the solutions Self-Manage Project and deliver services on-time Deliver the admin training documentation and deliver hands-on training to the Customer Working closely with customers and their Technical Team Train customers to use products effectively Provide developers with customers' feedback to help identify potential new features or products, and continuously More ❯

Goals. Identify, prospect, and convert independent and group prospects into customers. Plan and organize your time effectively to drive results and efficiency. Use CRM system to record visits, customer interactions, and orders. Manage and maintain a healthy sales pipeline. Negotiate and develop commercial agreements with key customers. Collaborate proactively with the Field Sales Manager (FSM) and stakeholders to … ensure customer retention and satisfaction. Visit targets to cold call and introduce Pipers Crisps, promoting the Direct Delivery Model. Monitor competitor and wholesale activity, coordinating with internal departments as needed. Attend trade shows to increase brand awareness and generate new opportunities. Implement and review new marketing initiatives. Qualifications Results-driven and target-oriented. Team player with the More ❯

main objectives: Managing Payfuture's relationship with large enterprise clients and leading the closure with strategically important merchants. You will be responsible for the acquisition, revenue maximization and Client retention Building relationships with new merchants by positioning Payfuture as an ally and a thought leader. You will spot cross- and up-selling opportunities, which can add value to More ❯

of customers across the U.S. and U.K. to reclaim their time through seamless, fast, and reliable delivery. Behind this transformative journey is our tech-first mindset, relentless obsession with customer experience and operational excellence. We're looking for an exceptional CRM Executive to join Team Blue! Gopuff is on a mission to become the go-to platform for instant … of everyday essentials - and our CRM team plays a key role in making that happen. We're looking for a commercially-minded, technically capable CRM Executive to help drive customer engagement, retention, and lifetime value through smart, data-driven campaigns. You'll support the end-to-end execution of multi-channel CRM activity (email, push, in-app … the future of commerce? Let's go. You will: Deliver multi-channel CRM campaigns (email, push, in-app) from planning and segmentation through to execution, QA and reporting. Use customer and behavioural data to personalise messaging and optimise customer journeys across different lifecycle stages (e.g. new, returning, lapsed). Collaborate with commercial and category teams to align CRM More ❯

Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We're also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews. If you're looking to make a real impact and be part of a high-growth … way that's smarter, more sustainable, and built to last. Our Core Values Be deeply curious - We thrive on innovation through diverse approaches, views, and people. Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. … for the right person to elevate our product and take it to the next level. You'll work in a talented cross-functional team-including Marketing, Strategy & Analytics, and Customer Success-to deliver growth through customer-centric product innovation and relentless optimisation. What you'll do Own product strategy & roadmap: Define, prioritise, and execute a clear product roadmap More ❯

new enterprise-level accounts Strategic Account Development: Craft and execute strategic account plans and build a sustainable revenue pipeline Solution-Focused Engagement: Conduct in-depth discovery sessions to understand customer needs and position our SaaS solutions to achieve their strategic objectives Navigating Complex Sales: Skillfully manage intricate sales cycles involving multiple stakeholders, adeptly navigating organisational structures and decision-making … in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line. Today, Quantum Metric … captures insights from 40 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to More ❯

portfolio businesses, each led by its own Managing Director and with its own Sales organization. You'll play a central role in driving commercial excellence across sales, marketing and customer success by designing and deploying high-impact scalable initiatives and embedding advanced analytics and AI into every sales motion. You will lead strategic transformation efforts - not operational sales tasks … and change execution. Key Responsibilities Commercial Excellence: Define and refine a comprehensive Sales Transformation roadmap aligned with divisional goals. Develop KPIs and benchmarks for sales effectiveness, commercial productivity, and customer success efficiency. Help shape the evolution of the sales model - including segmentation, coverage design, resource allocation, and customer lifecycle approaches - across diverse markets. Design & Execution of Transformation Programs … adaptability. Actively partner with the Sales Analytics and Data Science teams to inject data- and AI-driven solutions into sales and marketing processes - from lead qualification and pricing, to customer retention and sales enablement. Strategic Partnership with Local Business Units: Work hand-in-hand with local sales leaders to identify opportunity areas in their strategies, product portfolios More ❯

strong relations with enterprise customers and key decision-makers, prepare masterful client presentations, and run effective meetings. Apply tactical and strategic go-to-market models aimed at growing the customer base both in the short and long term - driving higher revenues, customer growth, and retention. Promote the TeamViewer/Enterprise brand with customers, prospects, and alliance partners through More ❯

of customers across the U.S. and U.K. to reclaim their time through seamless, fast, and reliable delivery. Behind this transformative journey is our tech-first mindset, relentless obsession with customer experience and operational excellence. We're looking for an exceptional Data Scientist to shape the future of quick commerce. This is not just a job, it's a mission. … industries in the world. Are you ready to shape the future of commerce? Let's go! You Will: Drive Business Efficiency through Analytics: Analyse and enhance key metrics across customer acquisition, retention, and revenue generation. Use statistical and machine learning methods to identify patterns, uncover opportunities, and recommend actions that improve business performance and cost efficiency. Develop More ❯