201 to 225 of 495 Customer Retention Jobs in the UK

think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer's point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we … value-driven propositions in an effective and compelling manner. Research, identify and secure new business opportunities. Develop and maintain long term relationships and drive customer retention. Work with the Bid Team & Pre-Sales to deliver compelling offerings and client support. Build a strong pipeline of qualified opportunities to achieve … communicative with excellent written and verbal skills Excellent presentation skills with the ability to negotiate at C-Level Effective time management and prioritisation skills Customer focused with experience of building meaningful relationships and driving customer retention Ability to work under pressure, managing multiple workstreams across a More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients … lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and … service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional More ❯

Global Support - SaaS/AI Business (UK-based) Hybrid - Cambridge/London Are you a visionary support leader ready to shape the future of customer success on a global scale? We're hiring on behalf of an innovative, high-growth SaaS/AI business looking for a Head of … by some of the world's most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level. The Role: Own the vision, strategy, and execution of a 24/7 customer support function across … performing global support team. Build scalable support processes and infrastructure for a fast-moving SaaS/AI environment. Drive world-class SLAs, CSAT, and customer retention metrics. Partner closely with product, engineering, and customer success teams. Leverage data, AI tools, and automation to continuously improve support More ❯

derive maximum value from our products/services. Your role will involve building strong relationships, understanding client needs, and facilitating successful outcomes to drive customer satisfaction and retention. Role Description The Client Success Manager will report to the Client Success Director and work closely with the client leadership team More ❯

derive maximum value from our products/services. Your role will involve building strong relationships, understanding client needs, and facilitating successful outcomes to drive customer satisfaction and retention. Role Description The Client Success Manager will report to the Client Success Director and work closely with the client leadership team More ❯

This means we all have the context and information required to help each other excel. Our HQ is in London, UK. The role The Customer Success team partners with our key customers to ensure a seamless and engaging experience on Metaview, driving retention and growth. Your role … with your deep product knowledge and strategic execution. Assist in developing strategies and repeatable playbooks that drive value for customers, reduce risks, and ensure customer retention and expansion. Guide customers through key milestones in their journey (Onboarding, Adoption, Risk Management, Renewals), with the support of the broader … accounts and actions. Serve as a Metaview expert, delivering thought-leadership to customers and inspiring them to explore new possibilities with our product. Champion customer feedback within Metaview, identifying trends and providing insights to the rest of the team, to improve our product and service offerings. You 3+ years More ❯

Director of Customer Success Location: London – Hybrid, 3 days a week Salary: Basic £110,000-£140,000 A rare opportunity to lead a high-performing Customer Success team within a rapidly scaling SaaS business, our client is expanding their presence across Northern Europe and APAC. As they continue … to grow globally, the need for strong customer … leadership has never been greater. This newly created role is pivotal in building, scaling, and empowering a world-class CS function to drive client retention, satisfaction, and revenue growth. Our client is a trailblazing SaaS organisation delivering innovative enterprise solutions to global customers. With a strong commitment to More ❯

Director of Customer Success Location: London – Hybrid, 3 days a week Salary: Basic £110,000-£140,000 A rare opportunity to lead a high-performing Customer Success team within a rapidly scaling SaaS business, our client is expanding their presence across Northern Europe and APAC. As they continue … to grow globally, the need for strong customer … leadership has never been greater. This newly created role is pivotal in building, scaling, and empowering a world-class CS function to drive client retention, satisfaction, and revenue growth. Our client is a trailblazing SaaS organisation delivering innovative enterprise solutions to global customers. With a strong commitment to More ❯

wrapped in an exceptional client service experience. As a Relationship Manager, you will take ownership of CRD's client accounts to focus on client retention and growth. You will collaborate with the client's leadership team to ensure strategic alignment and strong, long-term partnerships. You will work More ❯

strategic recommendations. Key Responsibilities: Insights & Analytics - Analyse content and advertising performance across digital, social, streaming, and programmatic platforms. - Support growth in revenue, acquisition, and customer retention through insights and analysis. - Explore and quantify relationships between audience behaviour, content engagement, and campaign performance. Data Visualisation & Storytelling - Build and More ❯

regular reports and insights on key performance metrics, including sales, traffic, and conversion rates. Use data-driven insights to make informed recommendations for improvements. Customer Experience & Retention: Improve the online customer journey by enhancing website navigation, checkout processes, and personalisation. Work with customer service teams … to address online-related inquiries and issues. Develop and implement loyalty and retention strategies to encourage repeat business. Skills & Qualifications: Proven experience in an E-commerce Manager role, preferably within the travel or tourism industry. Proficiency in web analytics tools such as Google Analytics, Google Search Console, and More ❯

Client Solution teams with the right materials (e.g. sales decks, battle cards and case studies) to improve funnel conversion, improve win rates and increase customer retention, expansion and advocacy. Work cross functionally to further build a trusted and forward-thinking brand across the EMEA region. Drive scalable … SEO, and more. Manage integrated marketing campaigns, including first-and third-party events, OOH advertising, and co-marketing with strategic partners. Surface and champion customer insights that enrich our understanding of our target audience, and craft a value proposition that resonates with key segments. To be successful in this … campaigns. The ability to story tell by bringing the brand to life showcasing the value it provides backed up with data. Passion for the customer, building strong relationships with the ICP to create a deep understanding of their challenges as well as understanding the broader ecosystem of partners and More ❯

multiple teams, working closely with senior stakeholders to turn complex data into actionable opportunities. THE ROLE: As a Data Insight Analyst , you will: Develop customer segmentation models to identify high-value audiences and drive revenue growth. Analyse customer retention, dealership activation, and marketing performance to optimise … strategy. Work with teams across the business to enhance personalisation, reduce churn, and improve customer lifetime value. Assess the impact of marketing campaigns, tracking key metrics such as CAC, ROI, and LTV. Conduct competitor analysis and develop pricing models to maximise market competitiveness. Manage analytics integrations, improve tracking accuracy … initiatives with data-driven insights. YOUR SKILLS AND EXPERIENCE: To be successful in this role, you will have: Strong analytical skills with experience in customer insights, marketing analytics, or business intelligence. Proficiency in SQL, is a must have. Google Analytics experience is strongly preferred. Familiarity with marketing performance metrics More ❯

multiple teams, working closely with senior stakeholders to turn complex data into actionable opportunities. THE ROLE: As a Data Insight Analyst , you will: Develop customer segmentation models to identify high-value audiences and drive revenue growth. Analyse customer retention, dealership activation, and marketing performance to optimise … strategy. Work with teams across the business to enhance personalisation, reduce churn, and improve customer lifetime value. Assess the impact of marketing campaigns, tracking key metrics such as CAC, ROI, and LTV. Conduct competitor analysis and develop pricing models to maximise market competitiveness. Manage analytics integrations, improve tracking accuracy … initiatives with data-driven insights. YOUR SKILLS AND EXPERIENCE: To be successful in this role, you will have: Strong analytical skills with experience in customer insights, marketing analytics, or business intelligence. Proficiency in SQL, is a must have. Google Analytics experience is strongly preferred. Familiarity with marketing performance metrics More ❯

encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that … empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful … with the latest digital marketing trends and share industry best practices with clients to help them maximize their marketing ROI Forecast and track client retention, upsell, and expansion metrics, and maintain accurate records in our CRM system About You 5+ years of experience in customer success, account More ❯

strong technical skills and business acumen to help turn millions of potential data points into actionable insights that can drive product improvements, make our customer acquisition more efficient, improve our customer retention rates, and drive operating efficiencies across the business. The primary goals of the team More ❯

developing strategies for long-term engagement. Cross-functional Collaboration: Work closely with Growth, Operations, Product, and Technology teams to ensure seamless service delivery and customer success. Customer Advocacy & Retention: Maintain high levels of customer satisfaction and advocacy, ensuring Invisible's solutions are driving meaningful impact More ❯

sectors. Entering an ambitious growth phase, we're looking to expand our reach and elevate client success through this pivotal role. With the highest customer retention rate in our market, we combine a strong operational foundation with agility and an entrepreneurial spirit. Where your expertise will add More ❯

sectors. Entering an ambitious growth phase, we're looking to expand our reach and elevate client success through this pivotal role. With the highest customer retention rate in our market, we combine a strong operational foundation with agility and an entrepreneurial spirit. Where your expertise will add More ❯

sectors. Entering an ambitious growth phase, we’re looking to expand our reach and elevate client success through this pivotal role. With the highest customer retention rate in our market, we combine a strong operational foundation with agility and an entrepreneurial spirit. Where your expertise will add More ❯

and close deals to secure mutually beneficial agreements. Explore new markets and geographic areas for business expansion. Collaborate with cross-functional teams for cohesive customer acquisition and retention. Requirements: Proven experience in sales, preferably in B2B. Excellent communication, negotiation, and interpersonal skills. Track record of meeting or exceeding targets. More ❯

create and deliver a joint business plan for partners covering activation of key launches and marketing moments, events, store/retailer animation, considering both customer acquisition and retention. Review implementation and performance of annual strategy vs. expectations on a quarterly or appropriate frequent basis. Align launch, animation, and promotion More ❯

/accreditation. Support the development of the team and the wider department by contributing to team projects as well as helping team members with customer engagements and mentoring to help them achieve their own goals and career aspirations. Key responsibilities Customer Opportunities - Work with customers, salespeople and BDMs … delivery teams and acting as an escalation point during their life and transition into service. CDW Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, friendly and relatable way. Differentiating CDW through its productised services, consulting capability and security expertise. SME Evangelist - Explain and evangelise … agnostic advisor to customers. Sales Enablement - Assist CDW sellers with technical guidance on a variety of cloud products and solutions across a range of customer sizes and types and evangelise the team's capabilities. Customer Retention - Act as a trusted adviser to key customers through building More ❯

Assistant to ensure success. br What You’ll Be Doing: br Product Marketing Strategy: Develop a deep understanding of target markets, buyer personas, and customer journeys to position our SaaS products effectively. br Campaign Execution: Plan and oversee multi-channel marketing campaigns, including digital marketing, content creation, social media … email, and events. br Market Research & Insights: Conduct competitive analysis, industry research, and customer feedback reviews to refine product messaging and marketing strategies. br Customer Acquisition & Retention: Implement strategies for SEO/SEM, paid ads, content marketing, and lead nurturing to attract and retain customers. br … or higher) or CIM qualification preferred. br Leadership Skills: Experience managing and mentoring junior team members. br Marketing Expertise: Strong knowledge of campaign management, customer segmentation, and sales enablement. br Tech-Savvy: Hands-on experience with marketing automation, CRM, SEO/SEM, and analytics tools. br Excellent Communicator: Strong More ❯

on the outskirts of Chester (just off the A55), looking to expand and strengthen our team with an enthusiastic, experienced, confident and friendly B2B Customer Account Manager to join us on a full or part time basis, were happy to discuss hours that suit both your needs and the … needs of the role. If this sounds like you, apply today! As a customer account manager, you will be responsible for managing a portfolio of existing customer accounts, handling queries and ensuring a seamless customer experience. Youll need … an excellent telephone manner and be self-motivated with great people skills. Primary objectives Provide business development support to drive both growth and client retention Identify opportunities for new work within an existing customer base Develop relationships with a wide variety of customers Communicate portfolio of existing More ❯