201 to 225 of 331 Customer Retention Jobs in the UK

with our customers by hand holding them through the user journey, understanding their needs, and making sure that they're getting the most out of CUBE's products. Responsibilities: Customer Advocacy: Act as the voice of the customer within CUBE, advocating for their needs and working closely with internal teams to ensure customer satisfaction Product Expertise: Develop … their goals Issue Resolution: Proactively identify and address any issues or challenges clients may face. Coordinate with technical support and other internal teams to resolve problems promptly and effectively Customer Retention: Develop and execute strategies to drive customer retention and reduce churn. Identify opportunities for upselling and cross-selling additional products and services Training … clients on new features, product updates, and best practices. Create and maintain educational resources and documentation Feedback Loop: Collect and analyze client feedback to inform product development and improve customer experience. Share insights and recommendations with product and development teams Performance Tracking: Monitor key performance indicators (KPIs) related to customer success and provide regular reports to management. Use More ❯

to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI. Our AI-First Philosophy At Siena, AI isn't just a tool-it's embedded in our DNA. We believe that leveraging AI-first workflows … Our team embraces AI-powered augmentation in everything we do, from research to execution, making us more efficient and innovative every day. About the Role We're seeking a Customer Success Manager who will serve as a trusted advisor to our clients, driving continuous growth in platform adoption and optimization. You'll proactively identify expansion opportunities, guide customers through … advanced use cases, and ensure they're maximizing ROI from Siena's AI-powered customer service solutions. What You'll Do Strategic Growth & Optimization: Own the complete growth and optimization journey for existing customers, fresh from onboarding through expansion Configure complex automations and provide best practice recommendations during live strategy sessions Analyze usage patterns and trends to identify actionable More ❯

and individual families Conduct market research to identify new business opportunities and stay updated on industry trends Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention Collaborate with the marketing team to plan and execute promotional campaigns Monitor and report on sales performance, providing regular updates to senior management Required More ❯

Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits on our Northern Europe team on the Strategic … Customer Success Team. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. About the Role Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic … Customer Success Manager's primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships, and More ❯

role will sit within the Client Success team to ensure partners gain exactly what they need from our virtual care services. Our most important metric for growth is retention of our contracts, and as Client Success Manager, this will be your number one measure of success. This role is a full-time position and ideal for a previous … partnership team to identify and address any barriers to client adoption or satisfaction Continuously refine and improve onboarding and training processes based on client feedback and evolving needs. Client retention and growth Monitor client usage and satisfaction metrics, identifying trends and areas for improvement Proactively manage a portfolio of our clients, anticipating and addressing their requirements in a … timely manner Collate and share client feedback with wider internal teams to ensure client needs are heard and understood Develop and implement strategies to increase client retention and promote upselling opportunities Help support complaints/incidents and ensure feedback and findings are relayed back to clients. Client success and collaboration Collaborate with the partnerships and marketing teams to More ❯

Reports to: Director of Data About the Role We're looking for a Lead Data Analyst to join our Growth team and play a key role in maximizing both customer acquisition and retention across the business. You'll work closely with growth, product, and analytics stakeholders to uncover insights, build predictive models, and drive high-impact decision … making through experimentation and forecasting. This is a high-visibility role where your work will directly influence business strategy, growth initiatives, and long-term customer value. Our data warehouse is hosted in Big Query and we use Power BI as our visualisation tool. What You'll Do Develop and maintain robust LTV (Lifetime Value) forecasting models to inform marketing … Python. Continuously evaluate and improve existing models and testing frameworks to increase predictive accuracy and business impact. How Will Your Time Be Spent? 30% on Analysis - Mining and analysing customer, growth, marketing, and operations data to uncover insights that inform strategic decisions. This includes building dashboards, running cohort analyses, and identifying trends and anomalies. 25% on Data Science & Modelling More ❯

you share our passion for creativity, sustainability, and innovation, we'd love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for an Ecommerce Customer Service Supervisor to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. Critical for overseeing operations of … the customer service team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. KEY REPSONSIBILITIES Overseeing the customer service Japan team operations, monitoring team performance metrics and providing feedback and training to improve service quality and customer satisfaction. Developing and implementing VW customer … order flow to ensure timely and accurate order fulfilment. Working collaboratively with IT and systems integration (SI) teams to identify and enhance internal system performance and efficiency related to customer order fulfilment, tracking, and processing. Collaborating with UK and Japan stakeholders, including logistics and sales, to address customer service concerns to improve operations and localised service delivery. Analysing More ❯

passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding. The Opportunity As a Customer Success Manager (CSM) at UserTesting, you will play a pivotal role in driving customer success, retention, and growth. You'll be the trusted advisor and advocate … for our customers, ensuring they derive maximum value from our solution. Your responsibilities will span commercial renewals, customer adoption, advocacy, and strategic partnership building, with the ultimate goal of strengthening customer relationships and fostering a customer-first culture. Strategic Partnerships Act as a strategic partner by deeply understanding customer business goals and aligning UserTesting solutions to … their needs. Be responsible for understanding customers' desired outcomes and driving requisite activities to help them achieve value realization through proactive engagement and by creating Customer Success Plans. Demonstrate the ability to drive maturity into the customer Product Development Lifecycle (PDLC). Demonstrate excellence in change management by inspiring customers to evaluate and adjust their internal processes and More ❯

the boundaries of what's possible in home healthcare. Together, we will continue to make a meaningful difference in the lives of millions. ️ Your mission Your mission as a Customer Support Associate is to help our partners and their caregivers to have the best possible experience with Birdie, providing support across our live chat, email and phone channels, with … and you will be assisting with its usage and understanding. You'll be the voice of our customers internally at Birdie and will become the go-to expert on customer needs and be able to communicate this feedback to the Product, Engineering and Marketing teams. Your ability to build trust, provide proactive support, and deliver long-term value will … be instrumental in driving customer retention and satisfaction. It is a 40 hour working week, 8 hours a day, 5 days a week working between Monday to Friday (7am-8pm) as well as the occasional weekend day (9am-6pm). Weekend shifts are worked on rotation within the team with time given back in lieu in the More ❯

to source a CRM Manager. THE ROLE In this role, you will join the growth team and report directly to the Chief Growth Officer, with a focus on driving customer engagement and retention. You will be responsible for managing the full end-to-end campaign lifecycle across both B2B and B2C segments. SKILLS AND EXPERIENCE Proven experience managing end … to-end CRM campaigns focused on customer retention, engagement, and loyalty.Experience with Braze platform is advantageous.Basic experience with HTML, CSS or JavaScript. APPLY Send an email to register your interest or apply below More ❯

approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. Dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring customer growth and experience is at the very forefront for their business. We're hiring … of standards, in line with agency values. Success will be measured through meeting and exceeding client targets both in terms of results as well as maintaining high levels of customer satisfaction. Account quality will be measured through internal audit scores. You will also produce case studies to showcase your work and help the agency demonstrate excellence. Key Responsibilities Assist … approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. Dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring customer growth and experience is at the very forefront for their business. We're hiring More ❯

Responsibilities: Proactively building and maintaining effective relationships to allow growth Working on new implementations, from gap analysis through to production delivery, ensuring that go-live is achieved Supporting existing customer implementation(s) Liaison with internal teams to support the design, development and QA processes ensuring that all required software development is planned and delivered to agreed specifications and timescales … Identifying opportunities to advocate for additional products or services and contribute to customer retention and renewal efforts. Use experience of travel/systems to assist customers in identifying new requirements (BAU change requests and new project initiatives) Lead Customer Project review and Delivery Meetings with customer teams including BA's, PM's, Testing Teams, IT … years of experience within software development organisation/travel company Experience with travel reservations and tour operating/dynamic packaging systems Experience of working directly with customers and on customer sites Excellent analytical and project management skills Hands on and practical approach to delivery Highly versatile and at ease operating and communicating with external and internal people across all More ❯

+ Bonus) Hours: 37.5 hours per week (Monday – Friday with flexible working) Experience: Technology Consultancy, Media Consultancy, Website Development Agencies, Customer Success Management, Client Satisfaction, Account Management, Client Retention Opportunity: Thompson & Terry Recruitment are very excited to working with an innovative Oxford based technology business, who, as a result of their growth, are looking to recruit an … Account Consultant to join their high performing team. As a Key Account Consultant, your main responsibility will be to maintain and develop relationships with existing clients. While ensuring excellent customer satisfaction and working proactively to prevent problems, the successful Key Account Consultant will also develop a close understanding of client’s needs to ensure that their needs are continually … provide to their talented workforce, it is really important that you already feel confident holding business level conversations at C-Suite level, providing true innovation as part of the customer journey. The successful Key Account Consultant will be inquisitive and curious to truly understand the challenges and objectives of every client, with a passion for building excellent customer More ❯

your sales career in the world of Networking solutions? At Convergence Group, we have over 20 years of success built on a resliiant work ethic, continuous improvement and a customer-first mindset. As we enter an exciting phase of growth we're looking for exceptional Account Managers to play a pivotal role in shaping our future. This is a … strategic voice between our business and some of the UK's leading public and private sector organisations, shaping the future of connectivity with industry leading networking solutions and outstanding customer service. Your Impact Starts Here: Own the Portfolio - Take full responsibility for a strategic customer base, driving both growth & long-term retention while delivering exceptional customer … Partnerships - Strengthen client relationships and align solutions ensuring customers achieve their business goals. What You'll Do as our Account Manager: Own and Grow - Take full responsibility for your customer portfolio, driving retention, profitability, and long-term growth. Be a Strategic Partner - Build senior-level relationships, guide customer strategy, and deliver solutions across LAN, WAN, WiFi More ❯

team and operates the Service Desk to receive client calls and provide solutions to client issues and a high-level of client service and support. This role supports client retention and satisfaction through the receipt of effective and efficient IT support. Role This is a remote role, with occasional visits in the BRISTON office when asked, ideally you … Provide client after care by following up with clients to ensure their IT systems are fully functional after troubleshooting Maintain and keep up to date self-help documents for customer self-service and troubleshooting Actively contribute to the organisation’s sustainability goals by adopting environmentally responsible practices in daily work. This includes minimising resource waste, promoting energy efficiency, and … Year 6 Months Positions Available 1 Closing Date Sunday, 10th August 2025 Start Date Friday, 15th August 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Patience Qualifications English GCSE, grade 4/C and above (Essential More ❯

several locations across the UK is looking for an experienced Account Manager to further bolster their existing sales team. You will be at the forefront of the company s customer retention plans aiming to keep existing clients using their services and tech, whilst upselling new products and services where possible. There is an uncapped commission structure in … home with an office nearby should you wish to pop in from time to time, but no pressure to do so! There will be an element of travel to customer sites, the majority being based locally in the Southwest of England, yet this will not be extensive. Key Duties Undertaking regular check ins with existing customers to ensure satisfaction More ❯

several locations across the UK is looking for an experienced Account Manager to further bolster their existing sales team. You will be at the forefront of the company’s customer retention plans aiming to keep existing clients using their services and tech, whilst upselling new products and services where possible. There is an uncapped commission structure in … home with an office nearby should you wish to pop in from time to time, but no pressure to do so! There will be an element of travel to customer sites, the majority being based locally in the Southwest of England, yet this will not be extensive. Key Duties Undertaking regular check ins with existing customers to ensure satisfaction More ❯

NASA, Disney, Heineken, Bose, Vodafone, Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to More ❯

NASA, Disney, Heineken, Bose, Vodafone, Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to More ❯

NASA, Disney, Heineken, Bose, Vodafone, Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to More ❯

members across the Asset Protection Group. Participate in networking events. Coordinate with operations on key client margins and mobilization timelines. Manage key accounts and support growth where applicable. Oversee customer care and retention strategies. Lead marketing activities to demonstrate ROI. Identify and support new revenue streams, such as new sectors. Provide competitor insights to the Board. Location … goals for 2025/2026. Build a robust sales pipeline (meetings, tenders, quotes). Ensure sales and marketing activities are tracked and successful. Utilize CRM systems effectively to track customer journeys. Enhance CFS's reputation and market presence in target sectors. Person Specification Self-motivated with strong commercial focus. Proven experience in selling sprinkler installations. Leadership qualities with motivational More ❯

Responsible for acquiring and onboarding key channel partners, then driving incremental growth through new logo acquisition in combination with existing customer retention and upsell. This role will have a defined list of key vendor resellers to onboard and own. Duties & Responsibilities Identify and onboard key partners to increase revenue and margin streams, adhering to vendor partner program More ❯

Responsible for acquiring and onboarding key channel partners, then driving incremental growth through new logo acquisition in combination with existing customer retention and upsell. This role will have a defined list of key vendor resellers to onboard and own. Duties & Responsibilities Identify and onboard key partners to increase revenue and margin streams, adhering to vendor partner program More ❯

and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on … churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer More ❯

and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on … churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer More ❯