251 to 275 of 326 Customer Retention Jobs in the UK

Trader to manage their in-house marketing team consisting of programmatic traders across different international markets. Responsible for setting up and running both brand and performance campaigns aimed at customer retention and acquisition. You will be responsible for planning programmatic ad campaigns and leading your team to implement and deliver them to achieve campaign goals, including expanding More ❯

global clients or major regional accounts that are of substantial strategic and revenue generating importance.The Client Director will carry a sales quota and focus on client value delivery, client retention, and new business. What you will do: Gain access to and develop trust based, value added relationships with senior most technology leaders and their teams in large global … identifying new value delivery opportunities Become a trusted advisor for the client across all their primary locations. Lead overall account and territory strategy to drive YoY growth and retention Develop exemplary account solutions and license architectures - building account vision and strategy, and driving execution towards intended state Orchestrate … and marshal account planning and execution with cross-BU internal partners Drive high activity by coordinating prospecting strategies and driving prospecting execution Account management with the outcome of increased customer engagement and an increase in retention and account growth Quota responsibility aligned to a specific multinational account Build and demonstrate mastery of Gartner sales methodology and products More ❯

global clients or major regional accounts that are of substantial strategic and revenue generating importance.The Client Director will carry a sales quota and focus on client value delivery, client retention, and new business. What you will do: Gain access to and develop trust based, value added relationships with senior most technology leaders and their teams in large global … identifying new value delivery opportunities Become a trusted advisor for the client across all their primary locations. Lead overall account and territory strategy to drive YoY growth and retention Develop exemplary account solutions and license architectures - building account vision and strategy, and driving execution towards intended state Orchestrate … and marshal account planning and execution with cross-BU internal partners Drive high activity by coordinating prospecting strategies and driving prospecting execution Account management with the outcome of increased customer engagement and an increase in retention and account growth Quota responsibility aligned to a specific multinational account Build and demonstrate mastery of Gartner sales methodology and products More ❯

at the heart of trust. We are part of an exploding industry where we have conquered the global market and now due to expansion we are looking for a Customer Success Manager to join our Account Management function in London. Our Customer Success team plays a crucial role in Trustpilot's commitment to building trust and transparency between … consumers and businesses around the world. The team is responsible for the after sales customer journey, making sure they are satisfied and use our product to its real value. In this role, you will be responsible for the customer retention for our UK based customers. You will be acting as a trusted advisor, developing long-term … success plans for customers, ensuring that the maximum value is derived from Trustpilot's products. What you'll be doing: Establish a relationship with all our customers that ensures customer's overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal Ensure a premium experience for our clients by understanding their business objectives, key KPIs More ❯

at the heart of trust! We are part of an exploding industry where we have conquered the global market and now due to expansion we are looking for a Customer Success Manager to join our Account Management function in London. Our Customer Success team plays a crucial role in Trustpilot's commitment to building trust and transparency between … consumers and businesses around the world. The team is responsible for the after sales customer journey, making sure they are satisfied and use our product to its real value. In this role, you will be responsible for the customer retention for our UK based customers. You will be acting as a trusted advisor, developing long-term … success plans for customers, ensuring that the maximum value is derived from Trustpilot's products. What you'll be doing: Establishing a relationship with all our customers that ensures customer's overall satisfaction with Trustpilot products, in turn strengthening their adoption and ensuring contract renewal. Consistently giving a premium experience for our clients by understanding their business objectives, key More ❯

your birthday Up to 2 volunteering days per year Your own personal Soldo card Employee Assistance Programme Tax-efficient bike-to-work scheme The role We are seeking a Customer Success Team Lead for the UK & Ireland who will be responsible for leading a team of Customer Success Managers (CSMs). The team will focus on driving customer … expansion, and adoption across a diverse portfolio of mid-market and enterprise clients. Reporting to the Head of Sales UK & I, you will be a hands-on manager, supporting customer engagements while also owning team performance against upsell and retention targets. As a leader, you will help your team balance proactive use case-driven expansion with consultative … support, ensuring that every customer realises the full value of Soldo. You will collaborate closely with Sales, Pre-Sales, Onboarding, Professional Services, and Product Marketing teams to support smooth customer transitions and promote adoption. Your success will be measured by your team's ability to maintain high customer satisfaction, achieve upsell targets, and deliver world-class customer More ❯

and information required to help each other excel. Our HQ is in London, UK and we're opening an office in San Francisco any day now! The role The Customer Success team partners with our key customers to ensure a seamless and engaging experience on Metaview, driving retention and growth. Your role will be to: Build strong … and then supporting their goals with your deep product knowledge and strategic execution. Assist in developing strategies and repeatable playbooks that drive value for customers, reduce risks, and ensure customer retention and expansion. Guide customers through key milestones in their journey (Onboarding, Adoption, Risk Management, Renewals), with the support of the broader team, to ensure their success. … and account health, to prioritize accounts and actions. Serve as a Metaview expert, delivering thought-leadership to customers and inspiring them to explore new possibilities with our product. Champion customer feedback within Metaview, identifying trends and providing insights to the rest of the team, to improve our product and service offerings. You 3+ years experience in top-tier consulting More ❯

SAP AMS Customer Success Manager - Permanent divider# SAP AMS Customer Success Manager - PermanentSAP, lot of experience, consultantUnited KingdomAs our SAP AMS Customer Success Manager, your role will be a mix of leadership for existing service management functions and collaboration with the operations and sales organisations. You will support strategic presales bids and create additional sales opportunities in … report into this position, which will report to the Services Director. You will be responsible for ensuring the health and growth of SAP AMS accounts and help mitigate any customer escalations. Apply for SAP AMS Customer Success Manager - Permanent! Thank you for your application. We will get back in touch with you soon! Have a great day! Key … responsibilities of the role:• Developing relationships with key stakeholders of strategic accounts, and mentoring the Service Management team to develop strong relationships with customer service owners. • Identifying and mitigating potential risks to customer success early. • Ensure customer satisfaction by addressing issues through to quick resolution. • Ensure customer retention, renewal and identifying opportunities for upsell More ❯

Location: Flexible in Kent -Hybrid Salary/package: £50,000 per annum Contract type: Permanent Hours: Full time Lead the charge in transforming customer experience across two essential community service divisions, where operational excellence meets meaningful impact. As Head of Customer Experience, you'll embed a customer-first culture, drive innovation, and elevate service standards from the … HR, IT, energy, education, legal, and procurement, CSG delivers impactful services to both public and private sectors. Why this role matters This role exists to unify and elevate the customer experience across Landscape Services and CSG Managing Waste, ensuring excellentservice at every touchpoint. It plays a critical part in maintaining a customer-first mindset, driving operational improvements, and … supporting digital transformation. As a senior leader, the Head of Customer Experience directly influences customer retention, satisfaction, and the division's long-term growth. What you'll be doing Develop and lead a unified customer experience strategy across both Landscape Services and CSG Managing Waste. Champion the voice of the customer in all service More ❯

diverse talents. Our culture is what makes twentytwentyone a warm and rewarding place to work. What you'll need to have You will have an intrinsic understanding of good customer service and a proven ability to communicate your passion for interiors, product design and the creative industries to exceed our customer's expectations. As a key part of … detail. 37.5 Hours, working 5 days per week 9.15am to 5.45pm Monday-Friday. Based at our showroom on River Street EC1R. Skills and Experience Required Key responsibilities: Sales and customer service Communicate with customers in a confident and friendly manner, responding to customer emails, telephone queries and web chat enquiries in a timely and well-informed manner. Ensure … all web orders are processed accurately and efficiently, keeping the customers informed at every stage. Manage and resolve any customer complaints in a calm and professional manner. Proactively liaising with colleagues, external suppliers, and delivery partners to resolve delivery, tracking and return queries. Providing a high level of communication with the customer. Problem-solving and collaboration with the team More ❯

experience. As a CSM, you'll be the trusted advisor and primary point of contact for a portfolio of customers. You'll be responsible for instrumenting the post-sale customer journey through collaboration with partners in Customer Success Engineers, Support and Sales. You'll also cultivate and maintain strong relationships with customers, ensuring initial value realization as well … as successful adoption and use of Fortanix's DSM solutions. What you will deliver: Partner with Fortanix customers to achieve strong returns on customer investment in Fortanix, by delivering, measuring, and communicating ROI over the customer lifecycle Lead and be accountable for customer retention and customer expansion for all customers in your Book of … Business. Partner with Fortanix stakeholders in Sales, Product and Engineering to deliver on customer expectations. Help with customer onboarding and training, thus driving adoption. Understand customer requirements, challenges, and the business outcomes they are expecting from their investment. Develop and execute account plans with a focus on increasing product adoption new routes to value. Conduct periodic Business More ❯

to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often! An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! This is a full time role that will be hybrid-flexible from London. You will be responsible for driving success across our highest … and/or Logistics industries. Apply today to join a groundbreaking team! About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation Relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries … Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives More ❯

up to 40% What You'll Do As a CX Principal, you will play a crucial role in ensuring the successful adoption of Cisco technologies and services within our customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. Your responsibilities will include: Driving … software, services adoption, and value realization, leading to successful renewals and growth. Proactively leading renewal risks and using insights to increase customer retention. Developing and maintaining strong executive and technical relationships with customer partners to understand their challenges and objectives, and advocating for their needs within Cisco. Owning financial aspects, including revenue and margin across products and services … and making strategic investment decisions. Building and implementing adoption plans that align with customer goals to improve their technology investments and promote full utilization of our technologies. Collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases, craft and deliver solutions, and facilitate workshops to review adoption progress and drive customer outcomes. Who You More ❯

Join Cisco's Customer Experience (CX) team, where we are dedicated to helping our customers achieve value realization and business growth through Cisco's innovative technologies and services. As a CX Principal, you will play a key role in driving customer success by orchestrating CX resources to promote adoption and deliver impactful outcomes. In this role, you will … Solution Development Architects (SDAs), and Deal Acceleration teams, to support business objectives such as increasing Annual Recurring Revenue (ARR) and driving sustainable growth. Your Impact You are passionate about customer adoption and will have demonstrable experience of IT service delivery leadership working with large multinational organizations. Thriving in collaborative environments, you work seamlessly with Sales, Partners, and extended teams … objectives using our solutions. Your experience with ARR growth, revenue, and margin accountability drives business success, making you invaluable to both customers and our organization. Your dedication to cultivating customer relationships and strategic approach makes you a key player in achieving customer and organizational goals, ensuring every interaction improves value and drives mutual success. As a CX Principal More ❯

accessable by train Hours: Monday to Friday, 9:00 - 17:30 Are you an experienced Sales Manager (Renewals) with a passion for leading high-performing & fast paced teams, driving customer retention, and maximising upsell opportunities? Join an innovative digital business in the online technology and services sector, leading a talented Account Management team focused on renewals, client … real impact-and your career can thrive. The Role As Sales Manager (Renewals), you will: Lead, support, and develop a team of Account Managers focused on renewals, upselling, and customer retention Manage and grow sales revenue by developing and expanding existing customer accounts in the staffing agency market and related B2B sectors Conduct structured account reviews … Excellent negotiation skills and confidence engaging senior decision-makers A commercial mindset with the ability to identify and maximise upsell and cross-sell opportunities Strong analytical skills to translate customer needs into effective account management and sales strategies The ability to thrive under pressure while managing multiple KPIs and targets A commitment to personal development and openness to feedback More ❯

we are seeking a dynamic and results-driven Account Director to join our high performing team. As an Account Director, you will play a pivotal role in growing our customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be responsible for cultivating strong relationships with customers across diverse industries, understanding their unique needs … internally to bring in the right experts to conversations which drive outcomes. Key Responsibilities Client Relationship Management: Build, maintain and expand strong, trust-based relationships with key stakeholders within customer organisations. Understand client objectives, challenges, and opportunities to effectively position Thrive solutions. Account Growth & Retention: Effectively and proactively identify upsell and cross-sell opportunities within existing accounts. … Collaborate with Product, Sales and Marketing teams to develop strategies for organic growth. Proactively manage the renewal process for subscription-based clients. Build a strong value-based proposition for customer renewals, anticipating and mitigating potential renewal challenges and ensuring a high renewal rate. Managing Risk, Escalations and the day to day relationship: Facilitating de-escalation and return to health More ❯

expanding existing key accounts. Increase adoption of our digital solutions with enterprise clients. Optimise overall Gross Margin on eDNA business while reflecting client needs and scale of opportunities Improve Customer Retention on key cohorts and improve the quality of earnings with larger orders and multi-year projects Upgrade and enhance the Go to Market strategy for this … within existing accounts, transforming them into long-term revenue streams. Deliver Tangible Value: Ensure clients experience significant ROI from our biodiversity solutions, empowering them to lead in sustainable practices. Customer Relationship Management: Cultivate Strong Client Relationships: Establish and maintain deep, trust-based relationships with key clients, promoting the adoption of innovative biodiversity technologies. Drive Client Success: Regularly engage with … clients to ensure their sustainability objectives are met, fostering long-term retention and account growth. Sentiment and Value Enhancement: Enhance Client Satisfaction: Continuously monitor and improve client satisfaction and loyalty, providing insights to inform product development and operational enhancements. Upsell and Cross-Sell: Use your understanding of sector needs to identify and execute opportunities to expand the value More ❯

Account Manager - Remote with some travel. Introduction I am delighted to be exclusively retained by a long-standing client of mine, a well-established, customer centric, SME SaaS provider, who through positive change and exciting growth plans for 2025, are now looking for a new Account Manager to join the team, reporting into and supporting the Director of Customer … a motivated and results-driven Account Manager to join the growing team, being responsible for managing a number of existing clients , developing strong relationships, driving sales growth and ensuring customer satisfaction. As an Account Manager you will be the primary point of contact for a portfolio of valued customers where you will be instrumental in ensuring their success with … fast-paced environment and contribute directly to our company's success. Responsibilities of an Account Manager Develop and nurture deep, trust-based relationships with key stakeholders within your assigned customer accounts. Proactively understand customers' business objectives, challenges, and how you can contribute to their success. Act as a trusted advisor, guiding customers on best practices, ensuring platform adoption, and More ❯

in Barnet. This tight-knit MSP have been trading for over 20 years supporting locals SMEs who take pride in their training and development opportunities and their stellar client retention rate. To support their growth plans, they have recently moved to a brand new office in Barnet. We are looking for hungry Senior IT Engineers with great L2 … Drivers licence In this Senior IT Engineer role, you will assist in developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as the final escalation role point for the 1st & 2nd Line Support team, exposing yourself to a number of cloud-based projects and a … real chance to boost your career in the right direction with more project exposure. Occasional visits to customer sites will be required. With this opportunity, you will achieve: Starting salary ranging from £40,000-£45,000 per annum Discretionary bonus 31 days annual leave (incl. Bank Holidays & Christmas shutdown period) Private medical scheme Contributory pension scheme Plus much more More ❯

is their family run ethos, they are committed to engaging and rewarding their workforce which has led to high retention rates of staff, internal promotions and client retention rates now exceeding 5-10 years. Their impressive project portfolio ranges from Bucket Refurbishments, Hard Castings, Conveyors, Crushers, Hardened plate, Chrome Carbide wear plate manufacturing and much more … as maintenance packages to clients that mainly operate in the Aggregates and Heavy manufacturing industry. Meeting customers, providing quotations and estimates to price jobs. Managing the relationship with the customer from the sale through to completion. Building relationships with key contacts in the UK manufacturing markets Negotiating and increasing profit margins. Entry Requirements Essential Experience : Minimum 5 Years of More ❯

business Achieving and exceeding annual sales quotas Cultivating and maintaining strong client relationships Driving new relationships especially in the C Suite and with adjacent lines of business Owning the customer experience with a strong focus on customer satisfaction and retention Applying best practice sales methodologies and tools Using Salesforce for opportunity, campaign and customer/… next NiCEr! Requisition ID: 6445 About NICE NICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI More ❯

extending our experimentation platform to provide fully dynamic, user specific configuration to all clients, enabling a truly universal end to end process for test, rollout, experiment, release, rollback capabilities. Customer Experience/QoS Our team builds services to measure the Customer Experience for Video Playback, in real-time. This means taking high throughput streaming event data ( 10TB/… availability. We serve billions of requests per week with double digit millisecond response times. Reliability, scalability, and cryptographic agility is critical to us! Subscription Services Responsible for supporting new customer signup and retention flows, billing services and payment integrations. The Subscription team supports high traffic API services that provide the source of truth for all products, subscriptions More ❯

We're Hiring: Head of Customer Operations Sheffield Lead Transformation in a Global SaaS Business Full-Time Fixed-Term Contract (12 months) Location: Sheffield (Hybrid, 3 days in the office, 2 days from home) Scope: Lead operations across key product verticals + oversee our central Customer Resolution function Are you a change leader with a passion for transforming … customer operations at scale? We're looking for a Head of Customer Operations to join our team-reporting into the Director, Global Customer Operations -to help reshape how we deliver exceptional service across the globe. Your Impact This is not just an operational leadership role, it's a transformation opportunity. You'll: Drive end-to-end operational … change across people, process & technology Lead the adoption of digital and self-service solutions to scale customer success Standardise and streamline operations to support rapid global growth Embed a high-performance culture built on data, ownership, and innovation Deliver real, measurable improvement in customer outcomes (NPS, retention, CSAT) What We're Looking For Proven track record More ❯

really quickly. Responsibilities will include: Managing and developing the daily operations of the ecommerce site (Shopify) Support with the delivery of product launches, campaigns and site updates Review the customer journey and make recommendations to improve AOV, customer retention and conversion rates Take the lead on website merchandising and SEO best practices Implement new integrations designed More ❯

techniques to uncover trends and patterns that inform our business strategy. Your insights will play a key role in shaping decisions across various business areas, including marketing, sales, claims, customer retention, fraud detection, and customer servicing. As a Data Scientist, you'll collaborate closely with cross-functional teams, including product management and engineering, to identify an … trends in data, providing insights to inform business strategy and decision-making. Develop predictive models to support decisions across multiple business areas, including marketing, sales, claims, retention, customer behavior, fraud detection, and customer servicing. Deploy machine learning models into production using AWS services, including SageMaker, S3, Feature Store, ensuring scalable, reliable, and monitored solutions that directly More ❯