301 to 325 of 336 Customer Retention Jobs in the UK

Customer Retention Specialist We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we're looking for a Customer Retention Specialist to engage with at-risk customers to understand and resolve concerns. Could that be you? If helping people get the most out of their service gets you out of bed in the morning and turning a frustrated customer into a loyal one puts a genuine smile on your … at-risk customers to understand their concerns, resolve objections, and offer tailored solutions that drive retention. - Managing cancellations, terminations, and MAC (move, add, change) requests, ensuring a smooth and customer-focused process. - Collaborating with internal teams to resolve issues quickly and deliver a consistent, high-quality service experience. - Communicating product benefits clearly, helping customers see the value in staying More ❯

Customer Retention Specialist We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we’re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we’re looking for a Customer Retention Specialist to engage with at-risk customers to understand and resolve concerns. Could that be you? If helping people get the most out of their service gets you out of bed in the morning and turning a frustrated customer into a loyal one puts a genuine smile on your … at-risk customers to understand their concerns, resolve objections, and offer tailored solutions that drive retention. - Managing cancellations, terminations, and MAC (move, add, change) requests, ensuring a smooth and customer-focused process. - Collaborating with internal teams to resolve issues quickly and deliver a consistent, high-quality service experience. - Communicating product benefits clearly, helping customers see the value in staying More ❯

values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do. Key Responsibilities: Be the primary point … existing customers Deal with sales orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contracts Increase profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied and delivering exceptional client service … on a day-to-day basis Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams Deal with any inbound customer account queries Help customers with reviewing their latest technology requirements About you: Job Experience Required: A positive attitude with a can do More ❯

Vice President of Customer Success Location: Exeter, England, UK Industry: SaaS/B2B Software Type: Full-time, Permanent The Company This is a well-established and fast-growing UK-based technology company headquartered in the South West. The business delivers a robust software platform used by a broad range of organisations across multiple sectors. With increasing demand from larger … strong reputation for reliability and service, the company is entering an exciting new phase of expansion. To support this growth, they are looking to appoint a Vice President of Customer Success, a newly created leadership role responsible for transforming and scaling their post-sales function. The Opportunity This is a strategic and operational leadership role with full ownership of … the customer experience post-sale. Reporting directly to the CEO and sitting as part of the senior leadership team, the Vice President of Customer Success will shape the customer strategy and lead four key areas: Account Management, Implementation, Support, and Customer Enablement. The position offers significant influence and autonomy, ideal for a commercially minded leader who More ❯

The Customer Success Manager at Conferma is responsible for: The Customer Success Manager (CSM) at Conferma is responsible for ensuring customers achieve their desired outcomes while using Conferma products & services. Representing the customer voice internally is an integral part of the role clearly demonstrating our Customer Obsessed Values. The CSM will act as a trusted advisor … guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans … to drive customer success and growth. Customer Success Scorecard Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBR's Participate and where appropriate conduct regular service reviews & QBR's with customers to assess their satisfaction, gather feedback, and identify More ❯

Customer Success Account Manager - Nordics page is loaded Customer Success Account Manager - Nordics Apply locations UK - Reading - Thames - Office Flex - Reading time type Full time posted on Posted Today job requisition id JR467157 Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt … role is an integral part of our customers' success, focused on delivering the promise of Forcepoint's Cyber-Security platform and its services. Starting in the pre-sales stage, Customer Success Account Managers work with our Sales and Services teams to align the needs of customers, establishing goals for success in adopting Forcepoint's solutions. Customer Success Account … Managers manage the full post-sales relationship with the customer, delivering value, support, and advocacy that leads to customer retention and expansion. They are trusted advisors to our customers through development of strong professional relationships with key decision makers and operators of our solutions. Responsibilities: Manage a diverse portfolio of customer accounts from signature to More ❯

more efficient. Our customers include the world's leading automakers, some of the most popular consumer brands, and the most innovative cities, states, and countries. In the role of Customer Success Manager, you will establish a trusted partnership relationship with our North America public sector customers. You will collaborate with internal corporate teams, pre-sales technical teams and commercial … to help drive sales of our INRIX products. You will be a strong voice for our customers, helping ensure our solutions continue to meet our customers' needs. As a Customer Success Manager at INRIX, you will be responsible for Net Revenue Retention & identifying expansion opportunities, ensuring that customer experience and engagement remain high, leading to renewal … to Director, Customers Success - North America Public Sector. Essential Responsibilities: Establish a deep understanding of our customers' business, use-case(s), technical needs and technical workflow to support the customer with value realization, quickly! Become an expert and advocate of INRIX products and solutions Work with customer onboarding manager and support team to successfully onboard customers who have More ❯

on a global scale. Join us to start Caring. Connecting. Growing together. Here at Optum, we are excited to share that we are currently recruiting for a Head of Customer Communications to join us working remotely on a 12 month fixed-term contract. Working with our customers, we are leading the way in the delivery of patient-centred, connected … specialist services. We are committed to developing the next generation of healthcare technology that will truly make a difference. What you'll do: You will implement and oversee the Customer Communications strategy at Optum, enhancing customer satisfaction and retention through streamlined communication processes, providing accurate and valuable updates, and managing crisis and incident communications effectively. You … will manage the onboarding of new acquisitions into our customer communications framework and represent the Group Marketing and Communications department on the ICE programme and other important business initiatives. In this role, you will regularly communicate with external partners like the NHS, NUG, regional IT departments, and health boards to meet their communication needs and promote product usage. Producing More ❯

Customer Success Manager Software Adoption Location: London, United Kingdom Area of Interest Customer Experience Job Type Professional None Job Id Location: London, United Kingdom Area of Interest Customer Experience Job Type Professional Technology Interest None Job Id New Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but … UK Travel: Up to 30% Meet the Team You will be joining a highly experienced and collaborative team that thrives on mutual support and shared expertise, working together with Customer Experience (CX) resources, Customer Success Specialists (CSS), Renewals teams, and Partners to ensure our customers achieve maximum value from our services, while driving Annual Recurring Revenue (ARR) growth … adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You are skilled at identifying new opportunities and dedicated to ensuring customer success. As a Customer Success Manager, you play a key role in helping customers adopt Cisco technologies, driving value realization and growth. Acting as the primary point of More ❯

Realistic OTE of £38k.(average earnings across team). Are you in a sales-based role now and enjoy the customer interaction but do not enjoy the cold calling? Or perhaps your role involves negotiating and persuasion skills, but you do not get the monetary rewards or commission you feel you deserve? If you love helping customers, have the … patience to listen and solve customer problems to provide customer satisfaction then this role helping us bring brilliant broadband and digital happiness to our customers may be the role for you. This is a sales-based role with the aim of retaining as many customers as possible (e.g. when their contract runs out), as well as increasing revenue … learn about our broadband products and services and then help our customers recontract and upgrade their service and equipment. You will learn to collaborate with our sales, marketing, and customer operations teams to help improve our customer retention. We will help you learn how to use our database to accurately track customer orders and satisfaction. The role More ❯

for Client growth and retention? Our exciting London based client are growing at a rapid rate and could be the ideal match for you! Role: Account Director- Customer Retention and Growth Location: London (4 days in office 1 from home) Salary: 75,000 Base + Comms About the Company: Our client, a forward-thinking intelligence … of client engagement and satisfaction. Collaborating with internal teams, the goal is to manage commercial relationships while securing renewals and uncovering up-sell opportunities. Key Responsibilities: Collaborate with the Customer Engagement and Research teams to deliver maximum value to clients. Develop strategic relationships with C-level executives to drive account renewals and growth. Drive revenue growth by up-selling More ❯

investors can make faster and smarter decisions having the latest Gartner insights on-hand. The Account Executive is a field-based, direct sales role responsible for new business, client retention as well as growth through contract expansion and new business. What you'll do: Account management with an outcome of increased customer satisfaction and an increase in … retention and account growth Quota responsibility of $800,000+ of contract value within a territory of major client accounts Mastery and consistent execution of Gartner's sales methodology Account planning and territory management Managing forecast accuracy on a monthly/quarterly/annual basis Maintaining competitive knowledge and focus In-depth knowledge of Gartner's products and services More ❯

locations around the world. Come be a part of our incredible growth organization! Position Summary: The Account Executive is a field-based, direct sales role responsible for both client retention as well as growth through contract expansion and the introduction of new products and services. You will consult with C-level executives to develop and implement an effective … enterprise-wide strategy that maximizes the value delivered by Gartner's products and services. Key Responsibilities: Account management with an outcome of increased customer satisfaction and an increase in retention and account growth Quota responsibility of $800,000+ of contract value within a territory of major client accounts Mastery and consistent execution of Gartner's sales methodology More ❯

embedded in the Product team (with a dotted line to the VP of Product), reporting directly to the Director of Analytics. This role will be central to shaping new customer propositions, pricing experiments, digital journeys, and app strategies.You'll own the data behind product development and customer experience, driving forward ideas that directly impact retention, user … partner to the product team across web and app Lead A/B and multivariate testing to validate feature development, UX changes, and pricing experiments Analyse performance of new customer propositions and ongoing product iterations Track and improve user journeys across mobile and desktop flows Drive product innovation with data-led recommendations and testable hypotheses Collaborate with analytics engineers … to ensure clean, scalable data pipelines Translate complex analysis into commercial insight that guides strategy Evaluate customer behaviour trends and app usage patterns to support retention growth Support strategic planning around product development, launches, and testing roadmaps Skills & Experience Essential: 4+ years of experience in a Product Analytics or Digital Analytics role Strong SQL skills - confident writing More ❯

and managing any requests for proposal Attending networking and corporate business events Providing feedback on competitor activity and market trends Working closely with the sales team to ensure client retention Experience Needed: Sales experience Proven track record in business development Tenacious, self-motivated and confident Driven by targets and an unlimited earning potential A professional but likable personality More ❯

to new prospects Nurture leads and guide them through longer sales cycles Stay top of mind with clients through regular, relevant contact Provide insights and updates to strengthen client retention EXPERIENCE 1-2 years experience within Cyber or Financial Lines Insurance Experience from a broker or underwriting background Sales experience is a plus but not required You should More ❯

and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian's full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales … want to use them as our compass in constantly refining and optimizing our go-to-market model. What You Will Do: You will accelerate revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach Develop Senior and Executive relationships over video conferences as well as in-person Manage high-value renewals & expansion … sales cycles end-to-end Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis You will increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities Maintain a deep understanding of product updates and new offerings and articulates those improvements to More ❯

within education, training, learning, charity or voluntary sectors would be of interest but is not essential. To support the Head of Business Development Manager on maintaining and developing, existing customer relationships and identifying new business opportunities. You will also work with the Head of Stakeholder Relations on fundraising opportunities in your area. You will be responsible for promoting all … organisation of area/national meetings/training/conferences/webinars with all stakeholders Organise own workload in an effective and efficient manner Arranging workload to enable both customer facing and online delivery To be successful as our new Part Time Business Development Manager you should have the below skills and experience:- Essential The ability to engage customers More ❯

product analytics projects for the business Working on new propositions, innovation, and strategy Developing their website and app Analysing pricing, performance, and product iterations Assessing how they can drive customer retention through the app Working alongside analytics engineers who will be doing the back-end data work YOUR SKILLS AND EXPERIENCE Product Analytics background needed SQL experience More ❯

product analytics projects for the business Working on new propositions, innovation, and strategy Developing their website and app Analysing pricing, performance, and product iterations Assessing how they can drive customer retention through the app Working alongside analytics engineers who will be doing the back-end data work YOUR SKILLS AND EXPERIENCE Product Analytics background needed SQL experience More ❯

SaaS/data business with global ambition Partner directly with senior leadership and PE sponsors on key value creation initiatives Join a business with strong product-market fit, high customer retention, and recurring revenue growth Share in long-term upside through a meaningful equity package Key Responsibilities Own commercial finance strategy, planning, and performance insight across products … regions, and customer segments Drive SaaS metrics insight – including ARR, churn, LTV/CAC, NRR – and support data-led growth decisions Lead budgeting, forecasting, and long-range planning processes to inform strategic direction Build robust financial models to evaluate market expansion, pricing strategy, and product roadmap impact Deliver clear, actionable reporting and board-level analysis to internal stakeholders and More ❯

Our 10,500 experts and innovative tools help us shape a better world for our customers and communities. About The Role Combining relationship management with subject matter expertise, the Customer Success Manager (CSM) maximizes the value of our solutions by driving successful outcomes for customers, helping them optimize workflows, and transforming their approach to online research. By delivering an … exceptional customer experience, they support customer retention and contribute to business growth. Additionally, the CSM develops, implements, and/or delivers technical training related to the organization's products. They collaborate with product development teams to update training materials, ensuring accuracy and effectiveness of courseware and supporting resources aligned with new product releases. The CSM may … also provide technical product training to internal staff-such as customer service teams, engineers, and sales personnel-as well as to customers, ensuring comprehensive understanding and effective use of solutions Responsibilities Develop professional expertise within your discipline, expanding your capabilities and knowledge. Adhere to guidelines and procedures to resolve issues, working with moderate guidance. Train and mentor new colleagues. More ❯

first-mover. Your aim will be to stay ahead of the curve, improving the timing of sales outreach and lead nurturing. You seek to shorten sales cycles and increase customer retention by implementing strategies that turn interested customers into brand evangelists. What We Are Looking For You've worked on a high-growth B2B sales team. You … are passionate about technology and have experience in selling tech products. You display a strong and enduring interest in the ever-evolving tech landscape. You care deeply about the customer experience. Whatever you do, needs to have a business impact. You can make trade-offs between speed and quality. Remote Work at Gigs At Gigs, we're remote-friendly … strong emphasis on meaningful in-person collaboration. While most of our work is done remotely, we encourage our team to connect regularly in our hubs, whether for focused teamwork, customer meetings, or brainstorming sessions that drive creativity. Gigs Pads: Our hubs in San Francisco, London, and Berlin are vibrant spaces where Gigsters come together to connect, collaborate, and create. More ❯

key central functions including systems, service delivery, data, reporting, compliance, and commercial partnerships Embedding a performance-led culture through clear metrics and operational discipline Driving service standards that support customer retention and long-term commercial value Leading regulatory oversight, risk management and audit across a complex group structure Developing and empowering high-performing teams aligned with group More ❯

first-mover. Your aim will be to stay ahead of the curve, improving the timing of sales outreach and lead nurturing. You seek to shorten sales cycles and increase customer retention by implementing strategies that turn interested customers into brand evangelists. What We Are Looking For You've worked on a high-growth B2B sales team. You … are passionate about technology and have experience in selling tech products. You display a strong and enduring interest in the ever-evolving tech landscape. You care deeply about the customer experience. Whatever you do, needs to have a business impact. You can make trade-offs between speed and quality. Work at Gigs At Gigs, we know that different work More ❯