526 to 550 of 634 ITIL Jobs in the UK

reviews. Improve alert quality by reducing noise and false positives. Stakeholder & Delivery Engagement Collaborate with: oSRE/Ops teams oApplication & platform teams oService Management & ITIL functions Translate monitoring requirements into scalable technical solutions. Participate in architecture discussions, audits, and compliance reviews. ________________________________________ Required Skills & Experience Splunk Expertise Strong hands on experience … solving skills. Enterprise & Production Experience Experience working in large scale enterprise environments (Banking/Financial Services preferred) Exposure to incident management, operational resilience, and ITIL processes Comfortable working in regulated and audit driven environments. ________________________________________ Good to Have Splunk Observability (APM, Infrastructure Monitoring) exposure CI/CD integration for Splunk content ...

release processes to minimise operational risk. Ensure smooth service transitions from delivery into BAU. Governance, Compliance & Risk Ensure services operate in line with ITIL, SRE, security, and regulatory controls. Own operational risk registers, audits, and compliance actions. Represent Operations in service reviews, governance forums, and audits. Manage third-party … across cloud, applications, data, and integrations. Strong stakeholder and escalation management skills. Desirable Background in Site Reliability Engineering or DevOps-led operations. Knowledge of ITIL, SRE principles, Azure/AWS, CI/CD, Infrastructure as Code. Vendor and managed service leadership experience. ...

SAML, OIDC, SCIM) Partner with Security and Compliance teams to support: Audits Access reviews Regulatory requirements Work within ITSM frameworks (Jira Service Management/ITIL) Enhance reporting and automation using PowerShell or Python What We’re Looking For Proven experience in an IAM/Identity Engineering role Strong hands … SAML, OIDC, SCIM Identity lifecycle management (JML) Scripting experience with PowerShell or Python Experience working in hybrid or cloud-first environments Familiarity with ITIL/ITSM processes Desirable Experience with Okta Workflows or Privileged Access Exposure to AWS SSO/Identity Center Knowledge of compliance frameworks ...

OWASP Top 10 and security standards. Support Provide 2nd and 3rd line support across Dynamics CRM applications. Manage incidents, service requests, and changes following ITIL processes. Monitor CRM performance and proactively resolve operational issues Skills & Experience Required Essential Proven technical expertise in Dynamics 365 CE configuration and customisation. Hands … Agile/SCRUM and OWASP principles. Excellent stakeholder management, communication, and problem-solving skills. Desirable Exposure to Copilot and AI-driven tools . ITIL certification or experience working in ITIL environments. Performance tuning and data migration expertise. *Rates depend on experience and client requirements ...

security principles and risk management in hybrid environments. Excellent problem-solving and communication skills, with the ability to work collaboratively across teams. Desirable: ITIL Foundation certification or experience in ITIL-aligned environments. Cisco Certified CyberOps Associate or other security-focused certifications. Experience with Infrastructure as Code tools such as Terraform. ...

business stakeholders Communicate clearly with users, balancing responsiveness with structured prioritisation Identify and implement continuous improvements across IT services and processes Skills & Experience Required ITIL certified (or strong working knowledge of ITIL frameworks) Proven experience managing Microsoft 365 environments (Teams, SharePoint, Entra ID) Experience with Jira or similar service management ...

business stakeholders Communicate clearly with users, balancing responsiveness with structured prioritisation Identify and implement continuous improvements across IT services and processes Skills & Experience Required ITIL certified (or strong working knowledge of ITIL frameworks) Proven experience managing Microsoft 365 environments (Teams, SharePoint, Entra ID) Experience with Jira or similar service management ...

infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated … build with a number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis ...

incidents and changes. Administer user accounts, access rights and support onboarding and offboarding processes. Contribute to IT service management processes, service improvement initiatives and ITIL-based ways of working. Support service continuity, including disaster recovery planning and testing. Experience/Qualification Proven experience managing cloud and on-premise software, systems … improving system reliability and efficiency. Strong knowledge of cloud and hybrid environments and modern device management. Experience working with IT Service Management tools and ITIL-based processes. Demonstrable experience of incident, problem, change, asset and configuration management. Strong analytical, troubleshooting and problem-solving skills. Ability to produce clear technical documentation ...

role in restoring service quickly, managing incidents and requests via phone, email and ServiceNow, and ensuring a high level of customer satisfaction aligned to ITIL best practice. Shift Pattern This is a shift-based onsite role covering early, late and weekend shifts. Monday - Friday (8-hour shifts … approach during desk-side support Required Skills & Experience Proven experience in a Helpdesk/Service Desk/First Line Support role Strong understanding of ITIL-based service desk environments Experience supporting Windows, macOS, desktops, laptops and corporate software stacks Excellent customer service and communication skills Ability to troubleshoot remotely ...

role in restoring service quickly, managing incidents and requests via phone, email and ServiceNow, and ensuring a high level of customer satisfaction aligned to ITIL best practice. Shift Pattern This is a shift-based onsite role covering early, late and weekend shifts. Monday - Friday (8-hour shifts … approach during desk-side support Required Skills & Experience Proven experience in a Helpdesk/Service Desk/First Line Support role Strong understanding of ITIL-based service desk environments Experience supporting Windows, macOS, desktops, laptops and corporate software stacks Excellent customer service and communication skills Ability to troubleshoot remotely ...

operational efficiency Support the full application lifecycle, including troubleshooting and resolving deployment issues Manage incidents and requests in line with structured frameworks such as ITIL Collaborate closely with software engineering and IT teams to support delivery and reliability Contribute to improving system scalability, performance and resilience What the role offers … Kubernetes/Bash/Python/PowerShell/AWS/Azure/GCP/GitOps/Monitoring/Logging/Networking/Security/ITIL/Computer Science/Software Engineering/Systems Engineering/Cloud Computing/DevOps Practices RedTech Recruitment Ltd focus on finding roles for Engineers ...

Qualifications: Proven experience in a management role within IT service delivery, focusing on incident and problem management. Solid understanding and practical experience with the ITIL framework, specifically in incident, problem, and service management processes. Strong analytical skills with a focus on conducting Root Cause Analysis (RCA) and driving corrective actions. … communication skills, capable of engaging both technical and non-technical stakeholders. Experience in process improvement and an initiative-taking approach to optimising workflows. Desirable: ITIL 4 Practitioner in Incident and Problem Management. If you are interested in this position please apply online or for more information please email ...

SAML, OIDC, SCIM) Partner with Security and Compliance teams to support: Audits Access reviews Regulatory requirements Work within ITSM frameworks (Jira Service Management/ITIL) Enhance reporting and automation using PowerShell or Python What Were Looking For Proven experience in an IAM/Identity Engineering role Strong hands-on experience … SAML, OIDC, SCIM Identity lifecycle management (JML) Scripting experience with PowerShell or Python Experience working in hybrid or cloud-first environments Familiarity with ITIL/ITSM processes Desirable Experience with Okta Workflows or Privileged Access Exposure to AWS SSO/Identity Center Knowledge of compliance frameworks ...

also have input into Digital Transformation strategy and AI adoption and tooling. Key Duties: * Management of the IT Service Desk in alignment with ITIL principles. * Configuration and deployment management for end user compute estate. * Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT * Supplier relationship … fast paced environment. * Logical sound approach to IT Support and troubleshooting. * Strong ability to develop customer relationships at all levels. * Excellent understanding of ITIL principles, including Incident, Request, Problem and Change management, * Excellent understanding of Microsoft Office 365 and Microsoft Intune. * Experience of Microsoft CoPilot and other AI tools. * Previous ...

/WAN/firewalls), security, and endpoint management. Proven ability to manage and improve service delivery against SLAs and KPIs. Hands-on experience with ITIL-based service management (Incident, Problem, Change, Request, Asset). Experience with MSP tooling including RMM and PSA platforms; familiarity with Sophos, Mimecast, Unifi, or Ignite … strong advantage. Strong cyber security knowledge - Cyber Essentials, NIST Commercial awareness - resource utilisation, cost control, and supporting service profitability. Relevant certifications (Microsoft, ITIL, CompTIA, or vendor) are desirable - though practical experience takes priority. What You'll Get £50,000-£60,000 salary (DOE) Company vehicle available Employee contribution matched pension ...

deliver reliable, high‐quality experiences for our customers, merchants and their employees. Key Responsibilities Lead the Application Operations strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified … with executives and cross‐functional teams to align Technical Operations impact with product and customer value, balancing technical debt and business priorities. Skills Expert ITIL practitioner with experience designing and maturing Incident, Problem and Change Management in agile, product‐led environments. Deep Jira Service Management expertise (workflows, queues, automations, SLAs ...

Simpson Associates transforms raw data into actionable insights that drive positive change. Our Microsoft data expertise, our specialist sector knowledge, plus our innovative and trusted advice and guidance are just some of the reasons clients ...

trends across changes, problems and incidents to recommend improvements. Reviewing implemented actions to ensure objectives have been met. What you’ll bring: Knowledge of ITIL service management processes and practices. Strong understanding of software, hardware and licence management. Experience using MS Office tools at an intermediate or advanced level – particularly … environment. Experience in a similar role, specialising in Asset Management It would be great if you had: Microsoft MCP qualification or equivalent. Recognised ITIL Foundation Computer Sciences Certificate or equivalent. Experience with service management tools, techniques and methods – particularly ServiceNow and GitLab. Experience working as a Service Analyst in small ...

Drive continuous improvement across Configuration, Knowledge, and Software Asset Management processes. Process Excellence & Transformation Lead business process re‐engineering (BPR) and ISO 20000/ITIL‐aligned process transformation programs. Deliver measurable cost savings, efficiency gains, and service quality improvements through analytics‐driven insights. Stakeholder & Engagement Management Serve as a trusted … Engineering & ETL Design Microsoft Power BI , Microsoft Fabric Azure , Databricks Python ServiceNow Analytics Cloud Data Platforms & BI Modernization Process & Frameworks IT Service Management (ITSM) ITIL 4 , ISO 20000 , PRINCE2 Data Governance & Enterprise Data Strategy Leadership & Functional Skills Program & Project Management Product Management Data Strategy & Digital Transformation Stakeholder & Client Management ...

evolve a critical, high‐impact managed services function.This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia).You’ll be responsible for ensuring our managed services portfolio is scalable … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents.* Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle.* Drive operational excellence and cost control, including budgeting, workforce ...

critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio is scalable … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents. Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle. Drive operational excellence and cost control, including budgeting, workforce ...

critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio is scalable … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents. Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle. Drive operational excellence and cost control, including budgeting, workforce ...

service desk environments and ITSM processes Ability to coordinate across multiple teams and suppliers Comfortable working in a fast paced, high volume environment Desirable ITIL certification or strong ITIL knowledge Experience in large scale onboarding, migrations, or transformation programmes Exposure to Microsoft environments including Windows, M365, Intune Experience working with ...

management and will work on the most complex issues with no need for supervision or support Knowledge: Best practice application management in line with ITIL Processes Experience of working with the multiple versions of SharePoint An understanding of application development and promotion into multiple environments Awareness of business unit policies … Stakeholders Experience of using 3rd party tools such as but not limited to Nintex, K2, Sharegate, Linkfixer Qualifications: Ideally be trained at least to ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training (desirable) Microsoft MS900 (Mandatory AZ900 (Desirable ...