RTO/RPO frameworks and conducting impact analyses. Familiarity with regulatory frameworks and standards (e.g., ISO 22301, NIST). Certifications such as CBCP, ISO 22301 Lead Implementer, DRICert, or ITIL Foundation (preferred). Excellent communication and stakeholder coordination skills. A proactive, analytical mindset with a passion for resilience and continuous improvement. A degree in Computer Science, Engineering, Information Systems, or More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Hays
Yonder (JDA) Dispatcher WMS, preferably version 2022 Strong background in IT systems administration or configuration governance within warehouse, logistics, or supply chain environments Familiarity with CMDBs, data modelling, and ITIL-aligned practices Technical understanding of WMS architecture, SQL, system integrations, and asset data flows Excellent documentation, troubleshooting, and stakeholder management skills Demonstrated experience working in agile, multivendor environments Security Clearance More ❯
Employment Type: Contract, Work From Home
Rate: £600.0 - £700.0 per day + £600 - 700 per day rate
to the organisation. 9. Lead technical delivery, supporting the programme and project managers delivering specialist tasks to time and cost. 10. Work with the problem management function under the ITIL framework to investigate potential issues through to a timely resolution. MUFG operate a hybrid working policy with 3 days per week in the office. We are open to considering flexible More ❯
Twyford, Reading, Berkshire, England, United Kingdom
Source4 Personnel Solutions
Office (Excel, Word, Outlook) · Willingness to work flexible hours, including shift patterns and potential on-call · Must be able to obtain Security Clearance (or willing to undergo the process) · ITIL certification is advantageous but not essential · A good commute to the office is essential to support team integration and training Please note: As you can appreciate we are currently overwhelmed More ❯
Twyford, Reading, Berkshire, England, United Kingdom
Source4 Personnel Solutions
Office (Excel, Word, Outlook) · Willingness to work flexible hours, including shift patterns and potential on-call · Must be able to obtain Security Clearance (or willing to undergo the process) · ITIL certification is advantageous but not essential · A good commute to the office is essential to support team integration and training Please note: As you can appreciate we are currently overwhelmed More ❯
across ITSM, ITOM, or CSM modules. Proficiency in JavaScript, Glide Scripting, and ServiceNow's development tools. Experience delivering and maintaining integrations using REST and SOAP APIs. Sound knowledge of ITIL processes and ServiceNow SDLC. Demonstrated ability to lead teams and mentor others in technical practices. Experience of working in large-scale, multi-team environments with Legacy integration. Desirable Knowledge of More ❯
Basingstoke, Hampshire, South East, United Kingdom
LA International Computer Consultants Ltd
understanding Exchange Tools that will help in Troubleshooting, Monitoring, and fine tuning of Exchange * Exchange Best Practice Analyzer Report * Exchange Performance Trouble-shooter Analyzer * MPS Report * Demonstrated experience in ITIL best practices methodologies APPLY NOW! Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome More ❯
structured cabling). Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field. Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP. Note: Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or More ❯
Cheltenham, Gloucestershire, England, United Kingdom
Sanderson
system functionality Create, maintain, and utilise documentation Assist building compliance with processes and policies What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A proactive approach towards looking for More ❯
to quality customer service is required. Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers. Familiarity with and/or ITIL concepts or certification preferred. More ❯
we looking for? 7+ years of SAP Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations. Strong knowledge of SAP Transport Management Proven experience in ITIL-based change, incident and Problem Management Solid understanding of end to end SAP modules/taxonomy and how they interact Experience with transition SAP program to operational phase. Strategic thinker More ❯
Person Specification Qualifications Essential Qualified to degree level or NVQ Level 4 or equivalent skills, knowledge or experience in a relevant field Track record of continuous professional development Desirable ITIL Foundation or above SQL qualification Training qualification Knowledge Essential Experience in supporting end-users with Digital Applications in a healthcare setting Demonstrable experience working within customer-focused teams and project More ❯
level or equivalent experience or training Trained in some hospital systems or evidence of other software application experience Achieved an IT computer qualification (ECDL or equivalent) Desirable Awareness of ITIL Service Management methodology. Experience Essential Detailed knowledge and awareness of users of ICT across the NHS or another large organisation Has proven experience of working with teams and individuals from More ❯
environments. Ability to produce accurate reports with high attention to detail. Strong planning, organisational, and communication skills. Ability to work independently and collaboratively under pressure. Experience working within an ITIL service-focused team. Problem ownership and accountability. Excellent knowledge of systems and technologies used by USS. At USS, every individual contributes to building a secure financial future for our members More ❯
of risk management with experience in areas such as tools abuse, account management, threat actors and phishing. Strong collaboration to ensure consistent service delivery for key stakeholders. Familiarity with ITIL 4 practices and service management principles (desirable, but not essential). Excellent stakeholder communication and relationship-building skills. Strong organisation, scheduling, and delivery planning capabilities. Passion for games, players, and More ❯
this opportunity, we encourage you to apply today! Responsibilities: Oversee service management Maintain client relationships Escalation Management Manage resources Continual Service Improvement Handle financial management Required Skills/Experience: ITIL certification Experience in service management Background in working with MSPs Supplier management skills good technical understanding - LAN, WAN Cloud Etc 5+ years of Service management experience Benefits: Health insurance Annual More ❯
A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options available) If you are interested in this IT More ❯
Umbrella Engagement - 6 months - North West - 3 days per week on site in the North West. Looking for an experienced ITIL Accredited Service Delivery Manager - with either a strong background in Problem and Major Incident Management. Must have outstanding communication skills and have worked in medium/large sized organisation. Must also have experience in Managing Service Management Resources. Reasonable More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Arden Resourcing Limited
are also valued. · Knowledge and experience of integrations with tools such as Azure DevOps, Jira, and SAP. · Strong knowledge of enterprise architecture frameworks (e.g., TOGAF), Agile delivery methodologies, and ITIL practices. More ❯
Line support experience - preferably within an MSP environment Remote & customer facing support Windows Server 2008 - 2022 Active Directory, Exchange Hyper V Networking O365 and Azure VoIP experience is desirable ITIL Framework knowledge Full driving license Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast-paced environment so your organisational skills must More ❯
Bristol, Avon, England, United Kingdom Hybrid / WFH Options
Sanderson
years. Skills Experience with all aspects of service management. Experience within the financial services industry is a MUST. An understanding of Operational Resilience and Disaster Recovery. Understanding of ITIL and ServiceNow would be beneficial. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications More ❯
printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members More ❯
printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members More ❯
Requirements: DV clearance is mandatory. 5+ years of incident management and service delivery experience. Strong Excel and data analysis skills, with the ability to interpret complex data. Experience with ITIL v4 , networking , and vendor management is desirable. Proven ability to manage critical situations calmly and professionally. Salary: £90,000 - £120,000 (PAYE) Location: Remote role - 2/3 times a More ❯
meet SLA timelines based on ticketing and geography. Data Centre Support: Maintain site access and remote hands support for colocation and internal clients. Ensure compliance with ISO standards and ITIL practices. Keep data centres clean and organised. Gain foundational knowledge of data centre operations with opportunities for progression. Requirements: Self-motivated, well-organized, and capable of solo and team work. More ❯