stakeholders, analyze performance trends, and manage escalations. You promote continual service improvement and contribute to broader service initiatives. You build senior-level relationships, influence outcomes, and share best practices. ITIL certified, with experience in regulated industries; PRINCE2, Lean, Six Sigma, and APM are desirable. Whats in it for you? We offer a range of benefits designed to support your life More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
Techwaka
regulated industry (financial services, insurance) - Desirable Certifications such as Azure Security, CCNA, CCNP, CISSP, CEH - Desirable Experience securing Linux, Mac, containerised applications (e.g., Kubernetes) - Desirable Familiarity with Zero Trust, ITIL, and security governance frameworks - Desirable To be considered Please apply by clicking online or emailing me directly at . For further information please call me on . By applying for More ❯
Bradford, Yorkshire, United Kingdom Hybrid / WFH Options
Virgin Media Business Ireland
AI/GenAI, Digital Assistant, RPA Desirable: Operational background and experience in either ERP or SCM domain, ideally with BPO experience Exposure to Oracle Cloud Infrastructure Good understanding of ITIL best practice and development methodologies It would be great if you had cross-product experience with SAP, Workday, MS Dynamics etc. Again, it would be nice to have experience in More ❯
literate and competent with Word/Excel/Visio/MS Project Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO Knowledge of high voltagesubstation environment 33kv-400kvor National Grid Services/Network Whats in it for you? We offer a range of benefits designed to support your life in More ❯
Warwick, Warwickshire, West Midlands, United Kingdom
M Group Energy
literate and competent with Word/Excel/Visio/MS Project Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO Knowledge of high voltagesubstation environment 33kv-400kvor National Grid Services/Network Whats in it for you? We offer a range of benefits designed to support your life in More ❯
with a can-do attitude, youll thrive under pressure and deliver profitable, workable solutions. Youll be familiar with best practices in design methodology and Telco business processes (eTOM or ITIL), and have a solid understanding of the technologies within customer estates. Knowledge of High-Level Design, Low-Level Design, Bill of Materials, project costing, and proficiency in Microsoft Office, Visio More ❯
growth. Competitive salary plus bonus and an excellent benefit package. Qualifications Requirements Product and technical solution design and implementation experience Prince 2 Practitioner or equivalent Familiar or accredited with ITIL or TOGAF Able to work in a variety of implementation approaches, Agile and Waterfall 5 years' plus experience in similar role in either a consultancy or digitally enabled business Understanding More ❯
and Access Management functions and experience designing and deploying IGA solutions at the enterprise level. Demonstrated successful implementation of security control frameworks and standards such as ISO 27001, COBIT, ITIL, NIST. Certification in Information Security relevant areas such as CISSP, SANS and/or equivalent business experience in a matrix Organisation. High level of personal integrity with the ability to More ❯
to senior management. Skills Preferred Skills/Requirements Ideally around 5 years of experience in cybersecurity or a related field. Knowledge of security frameworks and standards (e.g., ISO 27001, ITIL, NIST). Experience with security tools and technologies (e.g., firewalls, IDS/IPS). Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and More ❯
process breach is escalated against tickets that are owned. Identify capability issues with any Shift Engineer and escalate as appropriate. Correct Operational Categorisation of all tickets owned. Key Requirements: ITIL Foundation V4 Experience of delivering against KPIs/SLTs Proficient with Microsoft Office Suite or related software. What we offer: A career at Telent can span many sectors, roles, technologies More ❯
effective governance and execution. Identify and mitigate risks, manage dependencies, and support continuous improvement through post-transition reviews. Design and maintain service introduction processes and documentation. Ensure compliance with ITIL best practices and internal policies. What do I need? Some experience helping to move IT services from project delivery into day-to-day operations. A working understanding ofITIL practices, such More ❯
York, North Yorkshire, United Kingdom Hybrid / WFH Options
Eden Brown Synergy
experience as full training and support will be given on all aspects of the role. A technical background is not essential however an understanding or knowledge of things like ITIL, Microsoft tools, business/office/home IT environments and IOS/Android is desirable. Skills & Knowledge: Excellent customer service Communication skills (both verbal and written) essential Have a genuine More ❯
deliver own workload. High degree of IT literacy. Preferred but not necessary is a CMII practitioner or has equivalent experience or qualification. Has knowledge of SAP or Goldesp or ITIL . The ability to obtain security clearance is essential The position is subject to contract award. Applications for this position will be accepted until Aug. 01, 2025 Export Control Requirements More ❯
develop delivery plans. Ensure robust development practices, including coding standards, testing, and documentation, are following and continuously improved through regular lessons learned/retrospective exercises, e.g. in accordance with ITIL best practices. Awareness of GDPR, considering and managing related risks. Monitor health, usage, and overall compliance of Workday and its applications Create and/or maintain internal technical documentation and More ❯
skills. Willingness to learn new technologies. Willingness to travel abroad if the business requires it (sporadically) Availability for on-call Self-managing and self-directing Team player Experience in ITIL methodology It will be a plus if the candidate also has: Experience with Cloud solutions design (Azure, AWS, Oracle OCI). Experience in automation e.g. Ansible, Terraform Programming and scripting More ❯
with external vendors. - Proficiency in infrastructure-as-code tools and CI/CD pipelines. Qualifications - Bachelor’s or Master’s degree in Engineering, Computer Science, or related field. - Advanced ITIL certification or equivalent process knowledge. Experience - 7+ years of experience in enterprise telephony and cloud contact center platforms. - Proven track record in managing large-scale contact center environments. Certifications - AWS More ❯
VPN technologies, and virtualized environments. Excellent problem-solving skills and ability to work collaboratively. Effective communication and interpersonal skills. Understanding of computer architecture and operating systems. Willingness to learn ITIL principles. More ❯
the public sector framework. Profile A successful Service Desk Technician L3 should have: Proven expertise in troubleshooting and resolving complex IT issues. Experience with service desk ticketing systems and ITIL best practices. Knowledge of hardware and software deployment processes. Strong analytical and problem-solving skills. Familiarity with working in a public sector technology environment. Relevant IT certifications or equivalent technical More ❯
professional accounting qualification, along with a qualification in an IT-related discipline. Substantial experience in related areas is acceptable in the absence of formal qualifications. Experience with COBIT or ITIL best practices. Experience working within an Agile environment. More ❯
professional accounting qualification and a qualification in an I.T.-related discipline. Substantial experience in related areas would be considered in the absence of formal qualifications. * Experience in COBIT or ITIL best practices. * Experience in working within an Agile environment. More ❯
professional accounting qualification and a qualification in an I.T.-related discipline. Substantial experience in related areas would be considered in the absence of formal qualifications. * Experience in COBIT or ITIL best practices. * Experience in working within an Agile environment. More ❯
general controls (ITGCs) knowledge. IT outsourcing arrangements, including service delivery, supplier management, and data security considerations. IT governance, strategy, and operating models. Knowledge of IT frameworks (NIST, COBIT, ISO, ITIL) is desirable. Knowledge of project change methodology is desirable. Self-motivated and proactive in approach, able to act independently and on own initiative. Excellent analytical, influencing, presentation, and relationship-building More ❯
tasks. Stakeholder Communication : Strong interpersonal and communication skills for cross-functional collaboration. Cloud Monitoring & DevOps (Desirable) : Knowledge of OCI Monitoring, Dynatrace, and DevOps practices in cloud environments. Certifications (Desirable) : ITIL, Oracle Cloud Infrastructure (OCI) certifications More ❯
following skills/experience is essential: Previously worked in an Software Asset Manager position Experience of enterprise scale SAM business ServiceNow or Flexera Financial Services experience is desirable Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options available) If you are interested in this Software More ❯
Experience Required Strong experience designing solutions architecture across cloud and legacy systems Excellent stakeholder engagement and communication skills, capable of operating at all organisational levels Industry certifications (e.g. TOGAF, ITIL) or equivalent experience in solutions architecture Proven ability to guide technical product design, roadmap ownership, and cross-functional collaboration Experience working in agile or DevOps environments More ❯