guidance, ability to provide leadership and focus for the team. - ITAM managers should have knowledge specific to the industry they are working in and an understanding of ITAM and ITIL Frameworks and best practises. - Understanding of IT hardware, software, and cloud services is crucial. This includes knowledge of different types of IT assets such as software, hardware, and cloud infrastructure. More ❯
guidance, ability to provide leadership and focus for the team. - ITAM managers should have knowledge specific to the industry they are working in and an understanding of ITAM and ITIL Frameworks and best practises. - Understanding of IT hardware, software, and cloud services is crucial. This includes knowledge of different types of IT assets such as software, hardware, and cloud infrastructure. More ❯
a pivotal role in ensuring the efficient operation of the Service Desk, meeting service level agreements (SLAs), and driving continuous improvement initiatives. This role requires a strong understanding of ITIL processes, leadership skills, and the ability to develop and execute strategies to enhance service delivery. Responsibilities 1. Team Leadership and Line Management Provide day-to-day leadership and management of … and report on Service Desk performance metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. 3. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management, and Change Management. Ensure compliance with ITIL best practices and standards. Develop and maintain a comprehensive … Bachelor's degree in IT, Business Administration, or a related field (or equivalent experience). Proven experience in leading a Service Desk or IT support team. Strong knowledge of ITIL processes and certifications (e.g., ITIL Foundation) preferred. Experience with EPPM tools and systems is a plus. Excellent problem-solving and decision-making skills. Strong communication and interpersonal skills. Characteristics and More ❯
setting the standard for support in our industry. The role of a Business Support Analyst II is to help deliver contracted Business-As-Usual support services typically adhering to ITIL v4 framework of ITIL v4 framework of Service Operations, Service Transition and Continuous Service Improvement. A Business Support Analyst III is someone who has more than 2 years of experience … Server Management Studio/SQL Server Profiler Experience working in the insurance industry (especially London Market) Lean 6 Sigma yellow belt Experience with Sharepoint/other document management systems ITIL foundation level/working understanding of ITIL concepts About Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by More ❯
experience in leading IT Security activities in complex, multi-site environments that have operational technology elements. CISSP (Certified Information Systems Security Professional) Microsoft certifications and/or network qualifications ITIL Foundation Must have a sound knowledge of risk management, compliance frameworks, integrating security into projects, developing and monitoring indicators and executing action plans. Must have a sound knowledge of risk More ❯
Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and … Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single More ❯
Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and … Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single More ❯
Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and … Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single More ❯
Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and … Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single More ❯
Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and … Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single More ❯
software. Must be familiar with Active Directory and server 2013. An excellent manager and be able to lead and direct a team of techies. You must ideally have an ITIL certification. Ability to communicate effectively at all levels. The Client has sites scattered across the UK and therefore there will be travel required to meet various teams and heads of More ❯
Infraatructure Engineer with Azure & Secuirty experience. Key Skills: - Azure - Cisco/Meraki/SDWAN - Wintel - Intune - Security - Palo Alto - Act as an escalation point for Cloud Services within an ITIL environment - Contribute to migrating and transforming services from on-premises to the Cloud, redesigning and building as needed - Support project administration to ensure designs are met. - Ensure service security and More ❯
Infraatructure Engineer with Azure & Secuirty experience. Key Skills: - Azure- Cisco/Meraki/SDWAN- Wintel- Intune- Security- Palo Alto- Act as an escalation point for Cloud Services within an ITIL environment- Contribute to migrating and transforming services from on-premises to the Cloud, redesigning and building as needed- Support project administration to ensure designs are met.- Ensure service security and More ❯
understanding of UK/EU regulatory drivers (e.g., FCA/PRA Operational Resilience Policy, DORA, SYSC 8, PS 21/3, CP4/24) and relevant industry frameworks (COBIT, ITIL, ISO 27001/22301, NIST CSF). Strong analytical skills with the ability to translate complex technical issues into clear, business-focused recommendations. Possession of strong team working and leadership More ❯
communicate insights. - Management & Development: Foster learning across teams, promote compliance awareness, and advance personal expertise and team development. Required skills & experience: - Experience in technology operations and administration, ITSM and ITIL - Understanding of various types of Enterprise IT environments, including cloud computing, cyber security systems and corporate applications - Designed, deployed and operated IT controls and procedures - Created policies and standards to More ❯
areas such as Engineering, Asset Lifecycle Management, Safe Operations, Subsurface Analysis, Optimisation, and Trading. - Experience in supporting and developing colleagues in an agile, collaborative, and empowering environment. Familiarity with ITIL and Scrum frameworks is beneficial. - Creative thinking and a proactive approach to identifying innovative solutions to technology and departmental challenges. - Strong experience in asset management system Maximo, its management and More ❯
areas such as Engineering, Asset Lifecycle Management, Safe Operations, Subsurface Analysis, Optimisation, and Trading. - Experience in supporting and developing colleagues in an agile, collaborative, and empowering environment. Familiarity with ITIL and Scrum frameworks is beneficial. - Creative thinking and a proactive approach to identifying innovative solutions to technology and departmental challenges. - Strong experience in asset management system Maximo, its management and More ❯
areas such as Engineering, Asset Lifecycle Management, Safe Operations, Subsurface Analysis, Optimisation, and Trading. - Experience in supporting and developing colleagues in an agile, collaborative, and empowering environment. Familiarity with ITIL and Scrum frameworks is beneficial. - Creative thinking and a proactive approach to identifying innovative solutions to technology and departmental challenges. - Strong experience in asset management system Maximo, its management and More ❯
monitoring of solutions. Extensive experience with Palo Alto. F5 WAF administration Cisco switching and routing protocols to CCNA/CCNP Cisco CATALYST, Nexus, and SAN switches Solarwinds enterprise monitoring ITIL based service management framework About us As a mutual, we've always worked together to improve the lives of others. As one of the largest building societies in the UK More ❯
management Extreme LAN switches and configuration Multi-vendor, multi-technology IP network design TCP/IP and routing protocols Cisco Viptela SDWAN LAN resilience technologies (SPBM, HSRP/VRRP) ITIL framework Avaya VoIP Platforms Network design tools such as AutoCAD & Visio Strong ability to communicate complex IT problems to non-technical audiences. Proactive in anticipating and resolving network issues. Understanding More ❯
and risk management processes. Knowledge and experience of applying cybersecurity controls within SAAS environments. Project Engagement Strong stakeholder management skills Knowledge and experience in software development lifecycle processes and ITIL principles. Collaborative Working Effective communication skills (written and verbal) Prepared to challenge IT and business change programmes to ensure secure by design principles are adhered to. Understands the pragmatic approach More ❯
understanding of security concerns. Proven track record in Senior Management, manging multiple Business Technology disciplines such as DBA's, networks and service management. Good experience of operating within an ITIL framework. Attention to detail and management of process. Negotiation skills internal and with key external suppliers and business contacts Ability to direct and be hands-on at the same time More ❯
business goals and lead major transformation initiatives. Strong financial management skills, including IT budgeting and investment optimisation. Solid knowledge of IT infrastructure, cloud, virtualisation, and enterprise architecture. Familiarity with ITIL or similar service management frameworks. Strong understanding of IT governance, risk management, compliance, and security best practices. Experience in both infrastructure and application support, with a focus on business continuity. More ❯
YOU TO HAVE... Active DV clearance Experience as a 1st Line Engineer , 2nd Line Engineer , or Support Engineer Strong troubleshooting skills across hardware, software, and networks Ability to follow ITIL-based support procedures Excellent communication and stakeholder management skills TO BE CONSIDERED... Please either apply by clicking online or emailing me directly at . For further information, call me on More ❯
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
Trusted Technology Partnership
and major incidents Monitoring and reporting of service desk activity Feeding in new and innovative ideas Skills & Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload Helpful and approachable attitude Excellent More ❯
