151 to 175 of 375 Incident Management Jobs in the UK

relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best … practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required ...

manage user accounts and permissions. Support Microsoft technologies including Azure, Intune and Defender for Endpoint. Assist with patching, updates and routine system maintenance. Incident Management Diagnose and resolve first and second-line technical issues. Escalate complex incidents where appropriate. Follow ITIL-style processes to ensure consistent service delivery. … have Experience supporting IT projects or device deployments. Knowledge of Active Directory and Entra ID. Experience working within an IT Service Management environment. An interest in cloud infrastructure and Microsoft technologies. What success looks like You'll be successful in this role by: Resolving support requests quickly and effectively. ...

produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port ...

2025Windows 2008R2/2012 experience Experience of working within a virtualised environment, including virtualised SQL servers using VMWare Powershell & PowerBI SQL Server Upgrades Change Management process Incident Management process Use of BMC Remedy/Helix Useful ExperienceActive Directory Commvault SCOM SQL Server 2025 Jira/Confluence Migrating ...

importance of confidentiality and handling sensitive information appropriately. They will also have an interest in developing their knowledge of information governance, data protection, records management and related requirements within a large NHS organisation. The role will involve providing administrative and operational support to the Information Governance Officer … wider Information Governance Department. This will include supporting the effective management of requests for information and assisting with wider Information Governance activities across the Trust. Please refer to the Job Description and Person Specification for further details of the role and the skills, qualifications and experience required. Main duties ...

part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH’s IT Infrastructure Team, owning day to day management and coordinating enhancements to the Brush IT Infrastructure services across all business locations.The position leads a team of internal engineers, across multiple sites, alongside … purpose environment and high uptime. Additionally the team provide a 3rd level escalation to the service delivery team and will contribute to the major incident management response and change management processes. Key Responsibilities: Monitor, manage, and report on Infrastructure operational KPIs and SLAs, driving continuous service improvement ...

complex Business Intelligence and data platform issues. Collaborate with architects, product owners, development teams, and business stakeholders to deliver value-driven solutions. Lead incident management activities, ensuring effective communication, prioritisation, and resolution. Drive adherence to data governance, regulatory requirements, and enterprise standards. Champion Agile delivery, DevOps practices, automation … leadership of distributed teams. Advanced experience with Microsoft SQL Server-based Business Intelligence and Data Warehouse platforms. Strong understanding of data modelling, information lifecycle management, master data management, and business requirements gathering. Experience working within Agile delivery environments and leading technology transformation initiatives. Technical Skills Advanced expertise ...

modern engineering and traditional ITSM/ITIL practices Establish SLIs, SLOs, and Error Budgets Shape observability strategies using metrics, logs, and traces Design incident response models and post-incident learning loops Reduce toil through automation and engineering excellence Deliver SRE capability assessments and roadmaps Act as a trusted … Looking For Extensive experience in SRE, cloud operations, or DevOps Proven consulting or advisory background Experience with AWS, Azure, or GCP Strong observability and incident management expertise Ability to obtain UK SC clearance Modis International Ltd acts as an employment agency for permanent recruitment and an employment business ...

Spanish. (Any 1 language in addition to English) Overview We are seeking a proactive and detail-oriented Customer Escalation & SLA Manager to oversee the management of customer escalations, monitor support ticket queues, and ensure adherence to service level agreements (SLAs). This role is critical in maintaining high levels … customer satisfaction, driving timely resolution of issues, and continuously improving support processes. Key Responsibilities Escalation Management Own and manage customer escalations end-to-end, ensuring timely resolution and effective communication. Act as the primary point of contact for high-priority or sensitive customer issues. Coordinate cross-functional teams (engineering ...

manage user accounts and permissions. Support Microsoft technologies including Azure, Intune and Defender for Endpoint. Assist with patching, updates and routine system maintenance. Incident Management Diagnose and resolve first and second-line technical issues. Escalate complex incidents where appropriate. Follow ITIL-style processes to ensure consistent service delivery. … have Experience supporting IT projects or device deployments. Knowledge of Active Directory and Entra ID. Experience working within an IT Service Management environment. An interest in cloud infrastructure and Microsoft technologies. Working arrangements Based in York Flexible working hours to support collaboration. Agile, supportive working environment. Opportunity to join ...

Software Engineer at JPMorgan Chase in the AI and Machine Learning Platform team, you will build and scale AI infrastructure that modernizes traditional infrastructure management and site reliability engineering through applied AI. You will own the reliability, performance, and cost‐efficiency of the LLM inference platform end to end. … production at scale, with deep instrumentation and strong operational rigor. You will partner across engineering to deliver secure software, improve stability, and lead incident response and continuous improvement. Job Responsibilities Design, develop, troubleshoot, and deliver secure, high‐quality production software and services for AI infrastructure Build backend services ...

include: Platform Excellence: Ensure ongoing platform operation, security, reliability, efficiency, and governance. Automation & CI/CD: Develop, maintain, and continuously improve automated tooling, configuration management, and CI/CD pipelines for building and deploying systems. Incident Management: Maintain 24x7 availability of production systems. Lead incident response … Azure Mastery: Hands-on experience with a wide range of Azure services across all environments, particularly compute, networking, storage, database, costing, security, IAM, and management tools. Infrastructure as Code (IaC): Deep understanding of DevOps/SRE principles with demonstrable experience using IaC tools (e.g., Terraform, Bicep, ARM ) and complex ...

understanding of how security supports the business. The purpose of this role is to build a working knowledge of security operations, protective monitoring, and incident handling by working closely with, and learning from, the wider InfoSec team. Reporting to the Associate Director - Cyber Security, with day-to-day guidance … security operations to help ensure risks are identified and resolved in a timely manner. You will support security investigations and incident response - learning how we respond to events involving malware, data loss, phishing, or network intrusion - and begin to apply the principles of layered security, risk, and information governance. ...

Essential Experience Minimum of 2 years' management experience within a CQC-regulated adult social care service. Previous experience as a Registered Manager, Deputy Manager or Service Manager within Supported Living or Learning Disabilities services. Experience supporting adults with learning disabilities, autism and complex needs. Proven track record of achieving … multidisciplinary professionals. Experience implementing quality assurance systems and continuous improvement programmes. Experience managing occupancy, referrals and service development. Experience using electronic care planning and incident management systems. Essential Qualifications Level 5 Diploma in Leadership and Management for Adult Care (or equivalent). Eligible to register with ...

agendas in partnership ecosystems that make a global impact, this role offers a compelling challenge. What you’ll lead Lead the end‐to‐end management and delivery of the shared IELTS technology estate, ensuring exceptional performance, resilience under load, adaptability to change, and scalability to meet expanding global needs. … risks, and delivery conflicts to achieve seamless integration and shared success. Champion operational excellence across platform operations, ensuring continuous high availability, top‐tier vendor management, rigorous service quality standards, and responsive incident management practices. Maintain stringent oversight of risk management, regulatory compliance, cybersecurity protocols, and data ...

target‐state principles. Oversee delivery across multiple contributing teams (Technology, Quants, Data, Risk, Market Data), actively managing risks, issues, and dependencies. Drive effective incident management, root‐cause analysis, and remediation, ensuring continuous improvement in platform reliability. Maintain ample governance and control oversight, ensuring compliance with regulatory, audit … platforms, ensuring effective coordination between change and BAU activities, enabling both to execute without conflict or compromise to platform stability. Adhere to SFRC programme management standards, providing timely, high‐quality updates and inputs to the SFRC Programme Lead (including weekly status and monthly achievements). What we are looking ...

target‐state principles. Oversee delivery across multiple contributing teams (Technology, Quants, Data, Risk, Market Data), actively managing risks, issues, and dependencies. Drive effective incident management, root cause analysis, and remediation, ensuring continuous improvement in platform reliability. Maintain ample governance and control oversight, ensuring compliance with regulatory, audit … ensuring effective coordination between change and BAU activities, and enabling both to execute without conflict or compromise to platform stability. Adhere to SFRC programme management standards, providing timely, high‐quality updates and inputs to the SFRC Programme Lead (including weekly status and monthly achievements) in a timely manner. What ...

Modernize data architecture to support real-time streaming and graph-based modeling (Kafka, Flink) and unified analytics for operations and ML training. Transition release management from quarterly waterfall to continuous deployment with feature flags while protecting enterprise stability. Strategic & Organizational Leadership Partner with the CEO on division strategy, planning … calling, agent frameworks) and graph/knowledge graph technologies. DevOps/SRE practices at scale: CI/CD, IaC (Terraform, Pulumi), observability (Datadog, Grafana), incident management. Leadership Qualities Builder mentality with hands-on orientation; executive presence and strong communication skills; collaborative and bias for action; comfort with ambiguity. Preferred ...

highest standards of data security, they offer a dynamic environment where engineering professionals can truly thrive and develop their careers. Key Responsibilities Infrastructure Management: Design, implement, manage, and support core enterprise platform infrastructure, encompassing servers, networks, storage, and vital virtualisation environments. Performance Monitoring: Maintain platform availability and performance, proactively … responding to alerts and service degradations to consistently meet business requirements and SLAs. Incident Resolution: Troubleshoot complex system issues, conducting detailed root cause analysis to resolve incidents efficiently and prevent recurrence. Automation and Optimisation: Streamline infrastructure provisioning, patching, and deployment processes utilising modern scripting and infrastructure-as-code tools ...

responsible for delivering and operating shared platform capabilities that enable trusted data services and production‐grade AI‐driven workflows. Working closely with Platform Product Management, you will help ensure platforms are scalable, reliable, secure, and widely adopted across product domains while supporting innovation through high‐quality engineering execution. Responsibilities … mechanisms required for safe AI workflows Implement security controls, access governance, encryption, and audit requirements in partnership with InfoSec while ensuring enterprise SDLC, vulnerability management, and change management compliance Requirements 12+ years leading platform engineering teams delivering shared services or large‐scale SaaS systems with production operations accountability ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award‐winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … best practices (e.g., microservices boundaries, data contracts, API standards), while managing technical debt with clear criteria and payoff plans. Oversee engineering costs and vendor management in your area, ensuring ROI, compliance and appropriate SLAs. Hire, develop and retain top talent, structuring teams for autonomy and clarity. You will ...

Umbrella Location: Exeter Job Description Responsible for supporting, managing, and maintaining single applications or full application services suites. Key tasks include monitoring, batch process management, and user/security administration. May also involve end-user computing tasks like technical troubleshooting, hardware maintenance, and collaborating with Incident or Problem … multi-disciplinary team supporting Vortex and its users. Assist with testing, verification, and feedback on Vortex system functionality. General Skill Requirements Configuration Management: Maintain secure application configurations and accurate documentation. Service Availability and Capacity Management: Oversee components to meet business requirements and KPIs. Change Management: Implement authorized ...

TransUnion's Job Applicant Privacy Notice Team Overview The Global Business Platforms team is responsible for the operational stability, release management, governance, and ongoing optimisation of key business platforms deployed across the UK region. The team partners closely with global and regional stakeholders to ensure secure, compliant, and reliable … Business Platforms deployed in the UK region, ensuring updates are validated, documented, and aligned with stakeholder requirements. Providing technical leadership for platform operations, monitoring, incident management, and escalation processes to ensure compliance with SLAs, SLOs, RTOs, and service commitments. Acting as the technical lead for critical and high ...

leading global investment management organisation is looking for an experienced 2nd line Service Desk support engineer to join its Global IT Services team in the City of London. This is an L2 technical support position acting as the escalation point between the Service Desk and the wider IT Engineering … Microsoft Intune Strong Microsoft 365 knowledge, including Teams, SharePoint and OneDrive Experience using ITSM platform Understanding of Conditional Access and cloud-based identity management Experience supporting corporate video conferencing and AV technology Experience troubleshooting Wi-Fi, wired networks, VPNs and virtual desktop environments Strong incident-management, prioritisation ...

carry out the duties of an end user computing engineer, such as fixing technical problems, maintaining hardware and liaising with the Problem or Incident Manager. Typical Skills: Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. … users Assisting with testing, verifying and providing feedback on system functionality provided by Vortex development teams when required. General skill requirements include: Configuration Management Maintain secure configurations and accurate information. Service Availability and Capacity Management Manage service components to ensure they meet business needs and KPIs. Change Management ...