151 to 175 of 437 Incident Management Jobs in the UK

Country Pathology Service (BCPS) Pathology IT team deliver theirs and partner Trust plans. The BCPS Pathology IT team are a national award winning team and provide technical and project management support to the pathology network in the Black Country. A new avenue for the IT team is to provide support to neighbouring pathology networks and Trusts to deliver transformation … monitoring the BCPS Integration solutions and provide regular reports for any IT related projects. To support to the BCPS Integration Manager to ensure systems are functioning efficiently and that incident and problem management is properly delivered for the BCPS and the partner Trusts. Generate reports where appropriate to identify trend analysis in issues and incidents highlighting critical areas … arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly. Job description Job responsibilities To undertake the day to day management of the BCPS Integration solutions incident management including logging and monitoring support calls with external suppliers To deal with both technical and process management of system More ❯

help ensure stability and continued growth of our global infrastructure. The role requires hands-on knowledge of various distributed market data platforms, with great Linux scripting, networking, and project management experience. Role Responsibilities Market Data & Solace CI/CD: Support and continually refine current Market Data Infrastructure hardware and software packages/configurations/scripts Market Data & Solace BAU … Vendors in AMER, APAC and EMEA to maintain the global Market Data Infrastructure ITIL Process: Work well in a dynamic demanding environment that follows ITIL processes and policies like Incident Management, Change Management, Service Design and Service Operations while demonstrating strong interest in emerging tools and technologies within the industry. Communication & Presentation: Excellent organizational, verbal interaction and … and Fixed Income markets. Excellent problem skills within the Market Data and Solace environments. Excellent written and oral communication skills. Experience collaborating directly with vendors and exchanges. Proven project management skills. Non-Essential A ruthless approach towards automation Experience in programming or scripting languages Experience supporting message-based architecture AWS Certification to 'Cloud Practitioner' level or above or equivalent More ❯

ceremony, new family, retirement Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Key Responsibilities Be responsible for the development and refinement of processes for issue management and incident response Oversee and ensure effective processes are in place for the handling and communication of incidents and issues across Product Clusters, Internal Teams and Stakeholders Establish … metrics and reporting systems to track incidents, issues and their resolutions Lead and run the monthly Ops and Incident review meetings with regions/stakeholders Manage the product support process to ensure efficient resolution of issues advanced to the T2 support team and customer satisfaction Own and refine our quarterly planning process Accountable for the creation and implementation of … Ops champion for our internal teams Skills Bachelor's or Master's degree in a STEM field (Computer Science, Engineering, Mathematics, etc.) or equivalent experience Demonstrable experience in product management or product operations Strong product and technical background with proven ability to communicate effectively with engineers and technical team members Demonstrated expertise in crafting and coordinating operational processes in More ❯

systems, services and infrastructure; provides IT assistance and training to all stakeholders. Duties The IT Support Analyst will: Follow and deliver upon the trusts IT service desk support and incident management policies and processes to all stakeholders. Follow and deliver IT service desk incident and support service offerings in line with the trusts internal and external KPIs … complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate asset management system for … creating user accounts and ensuring appropriate access rights in line with internal IT policies and processes. Under direction of the IT Network and Support Manager: o Administer the trusts management information systems. o Administer the trusts public cloud architecture, systems, applications and security. o Administer the trusts on-premise network infrastructure, systems, services and hardware. o Administer the trusts More ❯

production estate from both a technical and process perspective. Provide a consistent smooth operation of live systems and drive all on-call support issues. Design and operate a new incident tracking process to ensure root causes are found and remediated in a timely fashion by the development team. Create and maintain high end monitoring and automation tooling. Drive automation … and continuous improvement. RESPONSIBILITIES: Proven experience in a senior or lead SRE role, with a strong track record of building and maintaining highly reliable infrastructure and services. Expertise in incident management, including incident response, resolution, and post-mortem analysis. Proficiency in monitoring, alerting, and observability tools such as Prometheus, Grafana, ELK stack or Datadog. Experience with cloud More ❯

leads and maintains the departments software development programme and is responsible for providing policies and procedures pertaining to safe scientific computing practices within MPCE. The group leads the quality management system implementation programme and provides support and training to MPCE. The group provides quality management policies and procedures to comply with the relevant statutory and certification requirements, managing … Bioinformatics (Genomics & Health Informatics). The group has responsibility for managing the Trust's radiation assurance programme, which includes Trust-wide departmental radiation compliance audits, research assurance and radiation incident management. JOB SUMMARY: The post holder will be responsible for assisting with technical business support duties within Medical Physics & Clinical Engineering and Radiotherapy Physics. The role will involve implementing … operational procedures and will require a high degree of organisational skills and a working knowledge of business management systems within a scientific environment, providing support for quality, radiation assurance, governance and incident management within MPCE. The post holder will support the radiation assurance programme for MPCE. DUTIES & RESPONSIBILITIES: 1. Responsibilities1.1 To take day-to-day responsibility for More ❯

and manage service contacts received via multiple contact channels ensure that all contacts received by Service Desk are recorded within the dedicated ITSM software tool contribute to the 'Problem Management' process within Service Operations, ensuring that reoccurring incidents are identified in the incident management process and appropriately passed through to Problem Management liaise with second line … support teams to identify resolution for incident and service requests. Where appropriate, reassign tickets to second line for technical resolution liaise with third party providers to ensure incidents are resolved in line with their Service Level Agreement manage and deliver key service rollouts/upgrades of hardware and software. Experience and skills Essential knowledge of supporting Microsoft Operating systems More ❯

in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for a Salesforce-native … SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and … support scalability as the business grows Essential Skills & Requirements: Strong, hands-on Salesforce experience, including deployments and configuration Proven background in Service Management or a similar application/platform support role Understanding of the Salesforce ecosystem, limitations, and best practices Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.) Familiarity with ITIL processes, especially change, release, and More ❯

Officer , you will be responsible for implementing, running and overseeing the information security function across the countries and Tunstall entities in your scope, ensuring consistent and strong information security management in support of our business goals and in line with the global Information Security strategy and direction. You will be the main point of contact for security matters in … online GP and mental health counselling service, Boost your learning and growth through access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials, A warm and welcoming team environment, Development and a chance to build a rewarding career. Some of your key tasks will be... Main point of contact for security … Proactively work with business units and global functions in InfoSec to support internal and external audits and ensure their success, Support other InfoSec teams and local IT teams during incident management and incident response activities, Liaise with Data Protection Officers for the implementation of data protection processes and controls, and during any data privacy issue, Contribute to More ❯

our clients IT infrastructure through the timely application of software updates (patches). ROLE RESPONSIBILITIES Facilitate and execute the installation of agreed patches and the maintenance of customer AV management software. Responding to BAU Security and Patch Management incidents logged on the incident management system to ensure incidents are resolved within SLA, whilst providing help and … implemented solutions are backed up with documentation, training and expertise within the Service Desk and Support areas. Perform daily, weekly and monthly scheduled tasks relating to Patching and AV management when required. Escalate potential service issues to line management and ITIL Services Raise potential problem issues with Problem and Incident Management. SKILLS AND EXPERIENCE 3+ years of … knowledge of IT platforms, equipment and applications. Proven Customer service skills. Industry recognised qualifications in relevant areas. Knowledge/experience in the following technologies. - Windows Server/Workstation - Patch Management Software- SEPM and other mainstream AV solutions (e.g. Sophos, Kaspersky, etc.)- Experience with troubleshooting (Event Viewer, Log Files, Command Prompt)- Basic networking If you're proactive, detail-oriented, and More ❯

our clients IT infrastructure through the timely application of software updates (patches). ROLE RESPONSIBILITIES Facilitate and execute the installation of agreed patches and the maintenance of customer AV management software. Responding to BAU Security and Patch Management incidents logged on the incident management system to ensure incidents are resolved within SLA, whilst providing help and … implemented solutions are backed up with documentation, training and expertise within the Service Desk and Support areas. Perform daily, weekly and monthly scheduled tasks relating to Patching and AV management when required. Escalate potential service issues to line management and ITIL Services Raise potential problem issues with Problem and Incident Management. SKILLS AND EXPERIENCE 3+ years of … knowledge of IT platforms, equipment and applications. Proven Customer service skills. Industry recognised qualifications in relevant areas. Knowledge/experience in the following technologies. - Windows Server/Workstation - Patch Management Software - SEPM and other mainstream AV solutions (e.g. Sophos, Kaspersky, etc.) - Experience with troubleshooting (Event Viewer, Log Files, Command Prompt) - Basic networking If you're proactive, detail-oriented, and More ❯

response to security incidents that could impact business operations. Acting as a key escalation point for complex or high-severity security incidents, the Team Lead ensures timely and effective incident management to minimise risk and disruption. This role involves close collaboration with the Cyber Incident Response Team (CIRT), Senior Management, and the wider SOC team to … coordinate responses to emerging threats, implement mitigation strategies, and support post-incident reviews. The Team Lead also plays a vital role in refining and enforcing incident response procedures, ensuring the SOC remains agile and effective in handling evolving cyber threats. Summary Act as a primary escalation point for security incidents, ensuring prompt and effective response. Lead incident response efforts during high-priority security events to minimise business impact. Follow established escalation procedures to address threats, vulnerabilities, and potential threat actors. Provide clients with detailed incident remediation guidance and preventative recommendations. Conduct thorough triage and investigations using security tools, including IDS/IPS, Full Packet Capture devices, Firewalls, DDoS detection and mitigation tools, Endpoint Detection and More ❯

teams, and suppliers Report on progress, risks, and dependencies Experience delivering cross-functional tech and ops projects Strong grasp of project methodologies and governance Confident communicator with senior stakeholder management experience Additional Information Be first to hear about new opportunities with job alerts direct to your inbox. Email address: please specify Role type : Please select all that apply: All … roles, Agile, Analysts, Architects, Business Change, Consultant, Database & Reporting, Development, DevOps, ERP, Incident Management, IT Support, Networking, Problem Management, Product, Project Management, Quality Assurance, Security More ❯

Oversee the day-to-day performance of technical support operations, including field services, helpdesk, and on-site engineering. Establish and continuously improve processes for: Ticket triage and escalation Critical incident management (acting as Incident Lead) Documentation, technical note quality, and internal handovers On-call scheduling, time tracking, and PTO compliance Partner with project and infrastructure teams to … ensure smooth coordination on change management and client projects. People Leadership Lead, mentor, and develop a high-performing team of ~18 technical staff across all tiers and disciplines. Build a culture of accountability, continuous learning, and operational ownership. Own the recruitment, onboarding, and development roadmap for engineering roles, ensuring capability keeps pace with business needs. Run structured 1:1s … client stakeholders—ensuring SLAs are met and issues are proactively managed. Lead regular service reviews with top-tier clients, including delivery reporting and roadmap updates. Collaborate with Sales, Account Management, and Projects to ensure aligned messaging and coordinated delivery. Leadership Team Contributions Influence technology stack direction , including tooling, monitoring, RMM, and ITSM platforms. Drive capacity planning and workforce modelling More ❯

Oversee the day-to-day performance of technical support operations, including field services, helpdesk, and on-site engineering. Establish and continuously improve processes for: Ticket triage and escalation Critical incident management (acting as Incident Lead) Documentation, technical note quality, and internal handovers On-call scheduling, time tracking, and PTO complianc Partner with project and infrastructure teams to … ensure smooth coordination on change management and client projects. People Leadership Lead, mentor, and develop a high-performing team of 18 technical staff across all tiers and disciplines. Build a culture of accountability, continuous learning, and operational ownership. Own the recruitment, onboarding, and development roadmap for engineering roles, ensuring capability keeps pace with business needs. Run structured 1:1s … client stakeholders-ensuring SLAs are met and issues are proactively managed. Lead regular service reviews with top-tier clients, including delivery reporting and roadmap updates. Collaborate with Sales, Account Management, and Projects to ensure aligned messaging and coordinated delivery. Leadership Team Contributions Influence technology stack direction , including tooling, monitoring, RMM, and ITSM platforms. Drive capacity planning and workforce modelling More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … interests. Qualifications: Proven experience in legal leadership roles, preferably within multinational organizations i n Robotics industry. Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … interests. Qualifications: Proven experience in legal leadership roles, preferably within multinational organizations i n Robotics industry. Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … interests. Qualifications: Proven experience in legal leadership roles, preferably within multinational organizations i n Robotics industry. Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … interests. Qualifications: Proven experience in legal leadership roles, preferably within multinational organizations i n Robotics industry. Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … interests. Qualifications: Proven experience in legal leadership roles, preferably within multinational organizations i n Robotics industry. Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

delivering a professional and efficient service at all times. Deliver user education and guidance on technology to colleagues. Serve as a point of contact for technical issues, ensuring timely incident resolution. Participate in and contribute to IT projects and service improvement initiatives. Identify, own, and implement proactive maintenance plans, including essential upgrades and software patches. Monitor and review service … of the end-user environment. Own and manage priority incidents, problem records, and IT projects. Offer on-site technical guidance and support to colleagues. Follow approved IT processes including incident management and request fulfilment. Maintain a high level of customer service and satisfaction. ? Essential Experience & Skills Minimum 3 years' experience delivering, maintaining, and supporting on-site/field … audio-visual equipment. Network cabling. VOIP telephony configuration and support. Broadband ordering processes for farm sites. Minimum 3 years' experience in a technical environment delivering 2nd line support and management capability. Proficient in using system management and monitoring tools. Fully conversant with ITIL principles , with thorough working knowledge of Incident, Change, and Problem Management . More ❯

SI) as a SOC L1 Analyst, you will be an integral part of ensuring our enterprise client's security is of paramount concern. Main tasks and responsibilities: Perform 24X7 Incident management and monitoring services of security components and associated platform components. Report Security Incidents. Minor issue resolution. Pre-requisites: Experience of 1-3 years in security technologies and … incident response management Basic understanding SIEM, APT, threat intelligence. Further info: Competitive Basic/day rate London To apply: Please either register your CV and complete the information fields requested or send your CV to referencing LCL106 and your current salary More ❯

and manage service contacts received via multiple contact channels ensure that all contacts received by Service Desk are recorded within the dedicated ITSM software tool contribute to the 'Problem Management' process within Service Operations, ensuring that reoccurring incidents are identified in the incident management process and appropriately passed through to Problem Management liaise with second line … support teams to identify resolution for incident and service requests. Where appropriate, reassign tickets to second line for technical resolution liaise with third party providers to ensure incidents are resolved in line with their Service Level Agreement manage and deliver key service rollouts/upgrades of hardware and software. Experience and skills knowledge of supporting Microsoft Operating systems, Windows More ❯

of the role include: Cyber Risk Oversight : the team provides independent oversight, review and challenge of the cyber risk profile and cyber control environment. Oversight of LSEG cyber risk management practices, governance and risk reporting. Engagement during cyber incident management, ensuring appropriate actions and issue escalation. Cyber Risk Reporting: the team ensures accurate articulation of inherent and … residual risks and assessment of controls. Oversight of Issue management, Key Risk Indicators (KRIs) and compliance to Policy. Review of KRIs and other risk telemetry to identify thematic cyber risks and control deficiencies. Stakeholder Management : Regular effective stakeholder management is key, this will include Cybersecurity, Technology, Risk and Audit teams. Risk Reviews, Briefings and Position Papers : This … is a key capability to assist LSEG to enable understand and management of cyber risk. Thematic reviews and assessments on controls, risks and emerging risks. Briefings on material external market events/incidents, 'could this happen here?'. Analysis of new cyber risk management practices and approaches. Preferred Qualifications & Experience: Experience and qualifications related to Information Security and More ❯

CD, observability, scalability, and reliability and lead the evaluation and implementation of new technologies that can improve platform performance, cost-efficiency, and developer productivity. Implement security architecture and risk management Oversee the security architecture of the platform, ensuring robust defences against evolving threats, developing compliance frameworks and working with engineering leadership to understand how security can be "by default … CI/CD platform and a container orchestration system Experience of implementing and managing data and security compliance History of coaching and mentoring high-performance, autonomous teams Experience of incident management workflows and expectation management Proficient with project management software to help scope and refine roadmaps of work Our Ways of Working: We all come into More ❯