151 to 175 of 1,211 Incident Management Jobs in the UK

Cyber Response Services (CRS) Team within our Advisory practice. Your specific focus will be in the domain of reactive digital forensics and incident response (DFIR) acting as a junior case manager on smaller cases, or part of a team (reporting to a case manager or senior case manager … range of security certifications. In this role we are looking for a person who can demonstrate an emerging strong technical background, experience in incident response and digital forensics and is looking to grow into an incident response manger role as part of a growing team. You will ...

Location: Cirencester Office Workplace Type: Hybrid Employment Type: Permanent Seniority: Director The role The Director Technology Operational Resilience role at St. James's Place Management Services presents an outstanding opportunity to lead a forward-looking technology resilience strategy. This position secures flawless operational continuity and world-class security. … strategy and roadmap. Deliver direction for the Information Security and Cyber Security functions through the Chief Information Security Officer. Ensure effective security operations, vulnerability management, identity and access management, threat detection and incident response capabilities. Maintain alignment with recognised security frameworks including ISO 27001 and NIST. Maintain ...

Location: Cirencester Office Workplace Type: Hybrid Employment Type: Permanent Seniority: Director The role The Director Technology Operational Resilience role at St. James's Place Management Services presents an outstanding opportunity to lead a forward-looking technology resilience strategy. This position secures flawless operational continuity and world-class security. … strategy and roadmap. Deliver direction for the Information Security and Cyber Security functions through the Chief Information Security Officer. Ensure effective security operations, vulnerability management, identity and access management, threat detection and incident response capabilities. Maintain alignment with recognised security frameworks including ISO 27001 and NIST. Maintain ...

passionate about keeping the customer at the heart of everything you do.Job descriptionA Senior IT Service Manager is responsible for delivering robust service management across multiple platforms, channels and cloud based services, ensuring service availability, performance and process maturity.We’re looking for experienced Senior IT Service Managers to join … time will need to be office based.Person specificationYour responsibilities will include, but not be limited to:Govern ITSM processes using ITIL 4 best practices.Oversee incident and problem management.Maintain accurate configuration and asset data.Provide change and release governance.Monitor performance and report on KPIs.Engage stakeholders across service teams.Drive continual service improvement ...

passionate about keeping the customer at the heart of everything you do.Job descriptionA Senior IT Service Manager is responsible for delivering robust service management across multiple platforms, channels and cloud based services, ensuring service availability, performance and process maturity.We’re looking for experienced Senior IT Service Managers to join … time will need to be office based.Person specificationYour responsibilities will include, but not be limited to:Govern ITSM processes using ITIL 4 best practices.Oversee incident and problem management.Maintain accurate configuration and asset data.Provide change and release governance.Monitor performance and report on KPIs.Engage stakeholders across service teams.Drive continual service improvement ...

passionate about keeping the customer at the heart of everything you do.Job descriptionA Senior IT Service Manager is responsible for delivering robust service management across multiple platforms, channels and cloud based services, ensuring service availability, performance and process maturity.We’re looking for experienced Senior IT Service Managers to join … time will need to be office based.Person specificationYour responsibilities will include, but not be limited to:Govern ITSM processes using ITIL 4 best practices.Oversee incident and problem management.Maintain accurate configuration and asset data.Provide change and release governance.Monitor performance and report on KPIs.Engage stakeholders across service teams.Drive continual service improvement ...

Live. The ideal candidate should have strong experience in IT Service Transition, Service Acceptance, Go-Live readiness, operational readiness, ITIL processes, and stakeholder management , with the ability to drive transition activities across multiple teams. Key Responsibilities Lead and facilitate Service Transition activities from project initiation through successful transition into … Skills Strong experience in IT Service Transition/Service Management. Experience working as a Service Transition Lead, AIS Lead, Transition Manager, or IT Service Management Lead. Strong knowledge of ITIL/IT Service Management processes. Experience managing end-to-end service transition and Go-Live readiness. Hands ...

other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

network services and infrastructure, ensuring they support resilient, secure and high-performing services across live and business-critical environments. Oversee design, delivery and lifecycle management of core network services, balancing operational stability with future growth and change.Team Leadership & Capability Development (30%): Lead, support and develop a small team … remove blockers and enable deep technical experts to focus on the most important work.Operational Resilience, Governance & Continuous Improvement (20%): Own network service performance, availability, incident management, escalation readiness, change governance, capacity planning, documentation and service improvement. Ensure standards, processes and controls are in place to support stable, secure ...

that provides operational support for TP ICAP's broker and client-facing trading platforms across the EMEA region. Reporting to the Head of Production Management, the role manages a team of 21 support professionals, including four asset class-aligned Team Leads, and works closely with Operations, Technology, Business Management and IT Service Management teams to ensure the effective delivery of support services. The team provides day-to-day support across a range of activities, including order and trade management, user administration, connectivity support, client onboarding, platform configuration and incident resolution. The successful candidate will ensure ...

function that provides operational support for TP ICAP's broker and client-facing trading platforms across the EMEA region.Reporting to the Head of Production Management, the role manages a team of 21 support professionals, including four asset class-aligned Team Leads, and works closely with Operations, Technology, Business Management and IT Service Management teams to ensure the effective delivery of support services.The team provides day-to-day support across a range of activities, including order and trade management, user administration, connectivity support, client onboarding, platform configuration and incident resolution. The successful candidate will ensure support ...

They are also looking to acquire new businesses and smooth out a set of disparate systems.The IT Project Manager will take responsibility for the management of IT projects. This will include meeting project commitments, including communications with sponsors and stakeholders. The IT Project Manager will also take responsibility … agile activities, and support the teams as a coach in project delivery methodology·Help the software engineering team to implement a strong release management function·Provide day-to-day coordination and quality assurance for initiatives and tasks in the software engineering team.·Help the team coordinate the incident ...

andwellinvest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service governance … forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management: Lead ...

technologies that support the Visa Operations, such as SD-WAN, Cloud, and various Payment products/services.Essential Functions:Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per the documented process.Follow documented support procedures, managing each issue … resolution or passing over to the next shift to maintain established service levels.Track, update, and resolve all assigned incident/change/problem tickets in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.Use sound judgment in determining incident ...

runtime platforms that make AI services reliable, secure, observable and supportable at Arm scale. You will work across Kubernetes, cloud, identity, secrets, networking, telemetry, incident management and automation to provide the production foundation for Arm’s AI platform.Participate in production support and our paid on-call rota … high impact incident response.Production AI runtime platforms:Build/deploy and operate the infrastructure for centrally hosted AI platform services, including MCP server infrastructure, model gateway services and supporting control-plane components.Design runtime patterns for isolation, scalability, secure execution, capacity management and cost-aware operation.Automate provisioning, configuration, upgrades ...

also be required to provide hands-on leadership through critical issues during the Summer series on occasions.TeamWhilst this role may not provide direct line management, through matrix management the Software Delivery Manager will work closely with business analysts, developers, test analysts, and other roles, both internally and from … wider services.Work close with Product Managers and Product Owners who own and prioritise the product backlogManage 3rd party delivery contracts when required.Other ResponsibilitiesFinancial management – working with the HoSD – EP&I and other stakeholders to prepare business cases for ongoing product resourcing and change activities.Risk management – participating ...

commitments. Having met the target set by being a member of the HM Treasury Women in Finance Charter we have 50% of senior management roles filled by women. With offices in London, Newcastle and Skipton, we bring our teams together regularly to collaborate and empower our colleagues to have … measured and evaluated to ensure operational excellence and regulatory compliance. A strong opportunity to combine operational service ownership with cross-team collaboration and stakeholder management in a collaborative, forward-thinking environment. Key Responsibilities: Prioritise and manage operational deliverables to support overall business targets, collaborating closely with the Managing Director ...

operational systems that deliver over 3 million GCSE and A-level results annually. Team: Whilst this role may not provide direct line management, through matrix management the Software Delivery Manager will work closely with business analysts, developers, test analysts, and other roles, both internally and from suppliers … close with Product Managers and Product Owners who own and prioritise the product backlog. Manage 3rd party delivery contracts when required. Other Responsibilities Financial management – working with the HoSD – EP&I and other stakeholders to prepare business cases for ongoing product resourcing and change activities. Risk management – participating ...

stakeholders, and governance teams to ensure AI solutions continue to deliver measurable value throughout their lifecycle. The role combines technical leadership, operational excellence, stakeholder management, and people leadership, requiring an individual who is equally comfortable discussing model performance, coordinating incident response activities, managing enhancement roadmaps, and engaging senior … ownership of AI solutions following successful deployment and handover from delivery teams. Establish and maintain support processes, documentation, runbooks, monitoring dashboards, escalation paths, defect management and operational procedures. once a solution has met agreed production acceptance criteria, including runbooks(those will need to be created and handed over ...

ensuring services remain stable, secure and aligned to business requirements. Working closely with business users, technology teams and external vendors, you will lead major incident management, oversee change and release activities, drive service improvements and ensure application services continue to meet agreed operational and performance targets. Key Responsibilities … operational support and service performance of business-critical applications. Act as the primary escalation point for application-related incidents and service issues. Lead major incident management activities and coordinate technical teams, suppliers and business stakeholders. Drive root cause analysis and problem management initiatives to reduce recurring issues. ...

customers, colleagues and communities. Hodge is a Welsh financial services provider focused on real estate finance and specialist residential mortgage markets. Under the overall management of the Head of Service Security & Operations, the IT Service Delivery Lead is responsible for leading the Service Improvement and Service Desk teams … ensure day-to-day service delivery meets customer requirements; monitoring the workload of the support team to feed into capacity planning. Monitoring and active management of the support queues to ensure issues are being progressed as appropriate. Ensure that the support team meet SLA targets for response and resolution ...

centre development in Blyth, Northumberland . The EHS Advisor will support the implementation and continuous improvement of the project's Environmental, Health and Safety management systems. Working closely with the EHS Manager, construction management team, engineers and specialist subcontractors, you will help ensure that all site activities … completed safely and in compliance with company procedures, client requirements and relevant UK legislation. Key Responsibilities of the EHS Advisor Environmental, Health and Safety Management Support the implementation of the project Environmental, Health and Safety plan. Promote a positive safety culture across all project activities. Provide practical EHS advice ...

service delivery, ensuring SLAs and KPIs are achieved. Act as the primary contact for suppliers and internal stakeholders. Own Major Incident Management, including participation in an on-call rota. Drive Continuous Service Improvement initiatives across services. Ensure compliance with governance, security, audit, and regulatory requirements. Produce service reporting … Build strong relationships across technical teams, suppliers, and business stakeholders. Essential Experience Experience managing multiple managed service providers. Strong knowledge of ITIL and service management best practice. Experience with ITSM tools such as ServiceNow. Own Major Incident Management processes and supplier escalations. Drive ITIL service management ...

improvement of the project's Environmental, Health and Safety strategy. You will manage the site-based EHS team and provide clear direction to construction management, engineering teams, specialist subcontractors and supply‐chain partners. Working closely with the Project Director, Regional EHS Manager, client representatives and project stakeholders, you will … clear EHS objectives, priorities and performance expectations. Promote a proactive, positive and inclusive safety culture throughout the project. Advise the Project Director and senior management team on EHS risks and strategic priorities. Ensure EHS considerations are incorporated into project planning and decision‐making. Challenge unsafe practices and ensure appropriate ...

help organisations move from AI ambition to responsible, scalable execution. You’ll work on complex, high-impact challenges spanning AI assurance, governance, risk management and lifecycle management, helping organisations build trust in AI while unlocking its potential. What you’ll be doingDefine and deliver AI assurance: Design, implement … ethical, legal, regulatory and societal risks, particularly in high-risk or regulated environments. Embed risk throughout the AI lifecycle: Integrate first-line AI risk management and assurance from use-case selection and design through development, testing, deployment, monitoring, change management and retirement. Build trusted AI solutions: Partner with ...