151 to 175 of 483 Incident Management Jobs in the UK

Site Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high-performing engineering teams. You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives. … World Check verify Applications. Define and implement SLOs, SLIs, and error budgets; maintain reliability scorecards and drive improvements through engineering backlogs. Act as Major Incident Commander during critical outages; lead blameless post-incident reviews and ensure learnings are institutionalized. Drive automation-first mindset across incident response, deployment ...

practices that improve service delivery. A key principle of the role is to prioritise engineering and automation over repetitive manual support. Operational support and incident-related activities should account for no more than 50% of the SRE team's time, with excess support demand returned to the relevant product … platforms such as AWS, Microsoft Azure or OpenStack. Monitoring and observability: Experience monitoring large-scale systems, ideally using technologies such as the ELK Stack. Incident management and troubleshooting: Proven ability to diagnose application issues, investigate service outages and resolve technical problems across different layers of the stack. Automation ...

customer service. 2nd Line System Administrator Responsibilities - Provide 2nd Line technical support across secure infrastructure environments. - Monitor system health, availability and performance using Event Management tools. - Investigate, triage and resolve incidents within agreed SLAs. - Escalate complex technical issues through established Service Management processes. - Manage incident tickets … procedures and operational standards. 2nd Line System Administrator Skills and Experience - Proven experience in a 2nd Line System Administrator or Infrastructure Support role. - Strong incident management, technical triage and troubleshooting experience. - Experience using Event Management and monitoring tools, including SCOM or SolarWinds. - Hands-on experience supporting VMware ...

with the support and services teams, you will support uptime, automation, and observability improvements that make our services more reliable. You'll contribute to incident response, environment management, and the ongoing evolution of how Civica delivers and supports its software in the cloud. Working closely with SRE, Platform … Development teams, you will help detect, troubleshoot, and resolve live issues; while also contributing to the continuous improvement of our monitoring, deployment, and incident management practices. You will participate in an on-call rotation, respond to production alerts, and you will play a key role in maintaining Civica ...

coverage across on-site and offshore support hours. Use SQL scripting, automation, monitoring, and observability tools to improve operational resilience, service health, reliability, and incident response. To be successful in this role, were seeking the following: Excellent SQL scripting skills. Strong scripting and automation skills using languages such … Proven skills and track record in AI automation, including the use of intelligent automation capabilities to reduce manual effort, improve operational efficiency, and enhance incident response workflows. Experience applying AI and automation solutions for alert correlation, anomaly detection, predictive monitoring, and service optimisation. Strong understanding of Site Reliability Engineering ...

consuming teams rather than becoming additional layers of complexity. Setting appropriate expectations for reliability, performance, scalability, security and service availability. Establishing effective lifecycle management for shared platforms and services. Identifying opportunities for standardisation, consolidation and reuse. Ensuring teams have clear guidance on when to use shared services and when … progress, risks, trade-offs and technical constraints. Operational Excellence & Reliability Owning the operational performance of shared integration services. Establishing appropriate approaches to monitoring, observability, incident management, problem management and operational readiness. Ensuring critical integrations have clear ownership, appropriate resilience and effective recovery mechanisms. Leading the response ...

troubleshooting. Strong understanding of backup, recovery, high availability, and disaster recovery solutions. Experience implementing database security and access control best practices. Knowledge of incident management, problem management, and root cause analysis processes. Experience producing and maintaining technical documentation. Strong project delivery and stakeholder management skills. Experience ...

Foundry, Azure OpenAI, Microsoft Copilot Studio or equivalent services on AWS or GCP.Operational experience should include building production-grade services with monitoring, alerting, logging, incident management, release management, rollback procedures and service ownership disciplines, with the ability to define and operate SLOs for platform capabilities used … risk and security controls, including model and prompt versioning, auditability, human-in-the-loop review, responsible AI guardrails, agent identity and access control, secrets management, data classification, data loss prevention, policy enforcement, bias monitoring and evaluation evidence suitable for internal assurance review. Thrives in ambiguous, greenfield environments where engineering ...

response and resolution times, SLA compliance and customer satisfaction, identifying areas for improvement. Maintaining strong working relationships with clients, ensuring clear communication, effective issue management and a customer-focused approach. Overseeing incident management, problem management and change processes, ensuring recurring issues are identified, investigated and addressed … user experience. Supporting the onboarding of new clients, users and services, ensuring appropriate support processes and procedures are in place. Working closely with senior management and technical teams to support service improvement initiatives and maintain high standards of IT service delivery. The ideal candidate will have previous experience ...

response and resolution times, SLA compliance and customer satisfaction, identifying areas for improvement. Maintaining strong working relationships with clients, ensuring clear communication, effective issue management and a customer-focused approach. Overseeing incident management, problem management and change processes, ensuring recurring issues are identified, investigated and addressed … user experience. Supporting the onboarding of new clients, users and services, ensuring appropriate support processes and procedures are in place. Working closely with senior management and technical teams to support service improvement initiatives and maintain high standards of IT service delivery. The ideal candidate will have previous experience ...

environments. Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices … across cloud-native platforms at scale. Participate in post-incident reviews and drive service improvements. Adopt AI-assisted engineering practices to improve delivery quality and speed. Mentor junior engineers and contribute to technical standards and engineering communities. Experience youll need as a Senior Platform Engineer 5 years strong experience ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial AwarenessKey ResponsibilitiesPayment Platform Ownership Own the end-to-end payment card processing … issues. Maintain operational procedures, technical documentation, and support models. Ensure compliance with industry standards, including PCI DSS and P2PE requirements. Team LeadershipProject and Change Management Lead the delivery of payment-related projects and strategic initiatives. Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes. Manage project plans ...

function onsite, managing a multi disciplined team and supporting a wider workforce of around 70 FTEs. The remit covers proactive maintenance, asset care, facilities management, compliance, contractor control and continuous improvement across all automated systems and site infrastructure. You will work closely with Operations, H&S, Procurement, Property, Control … cause analysis and implementing corrective actions Managing contractors and third-party service providers Ensuring SLA compliance and strong service delivery Overseeing site wide facilities management including cleaning, utilities and infrastructure Ensuring environmental compliance and waste management Leading emergency response planning and incident management Supporting infrastructure, energy ...

diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout … business stakeholders and the technical teams who build and operate the platforms. You will lead with both breadth - spanning platform operations, financial and vendor management, security and compliance, workflow design, and business partnership - and depth, setting the technical direction and standards the wider platform ecosystem is built on. ...

Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract … more information - mufgemea.com. IT Security department covers cyber security strategy maintenance and tactical planning and operations to provide IT Security protection, governance, risk management and reporting. This includes promoting Head Office Information Security Standards and Procedures (ISSP) requirements and local security requirements. The department supports and monitors security solutions ...

compute clusters, networking, storage and backend services, ensuring platform stability, resilience and continuous improvement. This role combines technical leadership with hands-on infrastructure management, leading a team of three engineers while working closely with technical specialists and senior stakeholders. We are particularly interested in candidates from commercial, engineering, technology … address single points of failure. Lead and develop a technical team of three, providing technical direction and operational oversight. Manage infrastructure upgrades, maintenance, incident response and continuous improvement initiatives. Establish operational standards, documentation and ITIL-aligned processes. Develop technical roadmaps, introducing automation, monitoring and DevOps practices where appropriate. Manage ...

compute clusters, networking, storage and backend services , ensuring platform stability, resilience and continuous improvement. This role combines technical leadership with hands-on infrastructure management, leading a team of three engineers while working closely with technical specialists and senior stakeholders. We are particularly interested in candidates from commercial, engineering, technology … address single points of failure. Lead and develop a technical team of three, providing technical direction and operational oversight. Manage infrastructure upgrades, maintenance, incident response and continuous improvement initiatives. Establish operational standards, documentation and ITIL-aligned processes. Develop technical roadmaps, introducing automation, monitoring and DevOps practices where appropriate. Manage ...

SLOs), KPIs and service health metrics to improve operational visibility and reliability. Lead enhancements in observability tooling, telemetry, event correlation, alerting, automation and proactive incident detection. Develop executive-level dashboards and reporting to provide actionable insights into technology performance, service availability and operational resilience. Collaborate with senior stakeholders across … Technology, Infrastructure, Architecture, Cyber Security, Service Management and Operational Resilience. Lead strategic vendor relationships, technology investment planning and continuous improvement initiatives. What you'll bring: Proven senior leadership experience in Enterprise Monitoring, Observability, Site Reliability Engineering (SRE), Service Assurance or Production Operations. Strong knowledge of APM, telemetry, metrics, logs ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial AwarenessKey ResponsibilitiesPayment Platform Ownership Own the end-to-end payment card processing … issues. Maintain operational procedures, technical documentation, and support models. Ensure compliance with industry standards, including PCI DSS and P2PE requirements. Team LeadershipProject and Change Management Lead the delivery of payment-related projects and strategic initiatives. Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes. Manage project plans ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial AwarenessKey ResponsibilitiesPayment Platform Ownership Own the end-to-end payment card processing … issues. Maintain operational procedures, technical documentation, and support models. Ensure compliance with industry standards, including PCI DSS and P2PE requirements. Team LeadershipProject and Change Management Lead the delivery of payment-related projects and strategic initiatives. Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes. Manage project plans ...

Licensing Agency (DVLA), in partnership with Inspire People, is seeking a Senior Infrastructure Operations Engineer (Network & Security Operations) with strong enterprise networking, security operations, incident management and automation expertise. Based in Swansea, this permanent position offers hybrid working (minimum 60% office attendance plus a shift allowance … firewalls, load balancers and Wi-Fi platforms. Diagnose and resolve complex network and security incidents within a live 24/7 operational environment. Support incident, problem and change management activities, working closely with specialist engineering teams. Use monitoring and SIEM platforms to proactively identify issues, reduce operational risk ...

Licensing Agency (DVLA), in partnership with Inspire People, is seeking a Senior Infrastructure Operations Engineer (Network & Security Operations) with strong enterprise networking, security operations, incident management and automation expertise. Based in Swansea, this permanent position offers hybrid working (minimum 60% office attendance plus a shift allowance … firewalls, load balancers and Wi-Fi platforms. * Diagnose and resolve complex network and security incidents within a live 24/7 operational environment. * Support incident, problem and change management activities, working closely with specialist engineering teams. * Use monitoring and SIEM platforms to proactively identify issues, reduce operational risk ...

vital services. What you'll be doing: Overseeing Security Operators during shifts, ensuring continuous security monitoring Performing initial investigations of potential threats using Security Incident and Event Management (SIEM) tools Monitoring SIEM systems for faults and anomalies Contributing to routine security incident management by identifying, prioritising … customer services through proactive security measures What you'll bring: Proven experience in cyber security, with a solid understanding of security monitoring and incident response Technical leadership skills and the ability to guide and support team members Strong communication skills to clearly articulate findings and escalate issues effectively Technical ...

infrastructure or platform engineering teamsStrong technical background in Windows and Linux infrastructureUnderstanding of CI platforms, infrastructure as code and infrastructure automationAbility to balance people management, technical decisions and stakeholder communicationExperience improving operational processes, including incident management, change control and on-call practicesTrack record of coaching and developing … engineersClear, pragmatic communication style with ability to engage technical and non-technical audiencesDesirable experience: Experience with inventory or CMDB platforms, Terraform Enterprise, vendor management or service management frameworksWhy join us? Highly competitive compensation plus annual discretionary bonusLunch provided via Just Eat for Business and dedicated barista bar30 days ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's. Key Responsibilities: o Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers' expectations.o Ensuring accurate recording of all cases using the Company's ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...