151 to 175 of 643 Incident Management Jobs in the UK

Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service … HQ Allow for Security Vetting (SC/NPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and … management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS Hardware: Cisco LAN/ More ❯

Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service … HQ Allow for Security Vetting (SC/NPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and … management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS Hardware: Cisco LAN/ More ❯

Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service … HQ Allow for Security Vetting (SC/NPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and … management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS Hardware: Cisco LAN/ More ❯

and experienced Cisco/Webex AV Engineer Key Responsibilities Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies Responsibilities include: Problem management, Incident management, and Change Management Creates accurate project specifications Drive proof of concepts to test new capabilities and technologies Management and coordination of vendor and More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Essential: Solid understanding of cyber security, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience first and second line support Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Essential: Solid understanding of cyber security, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience first and second line support Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like More ❯

building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as a Laptop/Desktop Hardware … Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you More ❯

local government. To read more about our business area, please visit Corporate Services and Transformation Key Responsibilities: Lead and develop an active Security Operations team focused on threat detection, incident management, and prevention of data breaches or service disruptions. Build and mature the Security Operations Centre (SOC) with a focus on cyber risks, threat intelligence and proactive incident … and advising on appropriate mitigation strategies. Oversee the planning and execution of cyber audits and present findings to senior leadership. Provide expert guidance on malware analysis, secure access, identity management, and digital estate safeguarding. Build strong partnerships across Essex and beyond, working closely with peers, vendors, and regional bodies to stay ahead of emerging threats. Experience Needed: A proven … cyber security trends, threats, tools, and protocols -demonstratable vendor agnostic technical appreciation of both defensive and offensive Cyber Security with focus on Microsoft security competencies. Strong experience in leading incident response, technical investigations, and high-pressure decision-making. Excellent communication skills with the ability to influence and collaborate at all organisational levels. Strategic thinking with a focus on continuous More ❯

Enjoy a clear career pathway in cybersecurity. Work with the latest, cutting-edge technology. You will be part of a 24/7 SOC team involved in high-level Incident Response, proactive threat hunting, and developing detection and use-case capabilities. You'll work alongside the engineering team to optimize tuning opportunities. Candidates MUST have or be eligible to … MS Sentinel, AlienVault, or Splunk. Cybersecurity qualifications, certifications, or degrees e.g., CySA+, CompTIA SEC+, or similar experience. Microsoft SC-200 certifications are desirable. Strong knowledge of threat actor methodologies, incident response, and forensic investigations. This company has a clear vision, excellent leadership, and top tech talent. They offer impressive clients, flexible working, and a supportive environment. Responsibilities: Lead escalated … Cyber Incident Management, including Major Incidents and analysis for ongoing investigations. Conduct proactive threat hunts, RCAs, and develop detection capabilities. Monitor and investigate security alerts from SIEM platforms like MS Sentinel, AlienVault, or Splunk. Respond to security alerts, incidents, and requests, managing threats and vulnerabilities effectively. Document cases and generate reports with insightful recommendations. Assist in recovery processes More ❯

Enjoy a clear career pathway in cybersecurity. Work with the latest, cutting-edge technology. You will be part of a 24/7 SOC team involved in high-level Incident Response, proactive threat hunting, and developing detection and use-case capabilities. You'll work alongside the engineering team to optimize tuning opportunities. Candidates MUST have or be eligible to … MS Sentinel, AlienVault, or Splunk. Cybersecurity qualifications, certifications, or degrees e.g., CySA+, CompTIA SEC+, or similar experience. Microsoft SC-200 certifications are desirable. Strong knowledge of threat actor methodologies, incident response, and forensic investigations. This company has a clear vision, excellent leadership, and top tech talent. They offer impressive clients, flexible working, and a supportive environment. Responsibilities: Lead escalated … Cyber Incident Management, including Major Incidents and analysis for ongoing investigations. Conduct proactive threat hunts, RCAs, and develop detection capabilities. Monitor and investigate security alerts from SIEM platforms like MS Sentinel, AlienVault, or Splunk. Respond to security alerts, incidents, and requests, managing threats and vulnerabilities effectively. Document cases and generate reports with insightful recommendations. Assist in recovery processes More ❯

Job Description Job Purpose The ICE Cybersecurity Digital Forensics and Incident Response (DFIR) team is responsible for defending critical financial infrastructure from Global Cyber threats. We leverage an evolving arsenal of controls that require technical proficiency as well as tenacity, professionalism, and strong communication skills. Responsibilities Security Analytics - Efficiently distill actionable information from large data sets for reporting, hunting … and anomaly detection Incident Management - Detect, document, investigate, and resolve security incidents in an efficient manner Endpoint Forensics - Construct meaningful incident timelines from forensic artifact analysis Counter Measures - Ability to design and implement preventative and corrective controls to counteract emerging threats Proactive Threat Hunting - Develop and execute focused plans to discover advanced threats that evade traditional security More ❯

teams, and other key stakeholders to ensure smooth operations and effective implementation of IT solutions. Key Responsibilities Performs a combination of the following duties according to departmental guidelines: Environment Management: Oversee and manage the creation, configuration, and maintenance of IT environments, including development, testing, staging, and production. Ensure all IT environments are aligned with company policies, standards, and industry … compliance with relevant regulatory requirements (e.g., GDPR, DORA, etc) within all IT environments. Maintain and enforce security standards for environment access, including user authentication and authorisation controls. Collaboration & Stakeholder Management: Work closely with cross-functional teams such as development, operations, quality assurance, and business units to understand requirements and deliver appropriate environments. Provide technical support and troubleshooting for environment … documentation on environment configurations, deployment processes, and troubleshooting guides. Generate and deliver regular reports on the status, health, and performance of IT environments. Ensure proper version control and configuration management practices are followed across environments. Incident Management & Problem Resolution: espond to and manage incidents related to IT environments, including identifying the root cause and applying corrective actions. More ❯

of the team, you'll be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve issues in the Remedy environment and optimise Remedy application performance and ensure scalability. Create and More ❯

knowledge with colleagues. This role has the option to grow towards either a principal engineering role (a technical specialist leader) or an engineering manager (a team leader with line management) position at Vivacity, through structured career progression pathways. About us At VivaCity, we make cities smarter, safer, and more sustainable. We have over 5,000 AI sensors around the … not familiar with the problem space, and you know when and how to ask for help. Requirements for the role: Expertise in Apache Kafka (ideally Kafka Strimzi), including broker management, scaling, upgrades, and integration with high-throughput data pipelines. Experience managing PostgreSQL databases, including load analysis, query optimisation, and role management. Experience with modern cloud infrastructure as GCP/… to resolve technical incidents in unfamiliar production systems. Technical and process documentation champion. Experience of operationally managing production software components, including observability, logging, metrics, error reporting, debugging, and live incident management. Your time will be spent roughly as follows: 60% - Proactive technical work (e.g. migrating DB hosting provider, new message bus system proof of concept, deploying new algorithms to More ❯

The Head of Software Delivery provides senior leadership to the Software Delivery function, reporting to the Head of Software Engineering. This role is responsible for leading the delivery management practice, ensuring high-quality and timely software change delivery, governance, and incident management. Working in close partnership with engineering and product leadership, they will co-own the Software Development … Ensure the team are structured and resourced appropriately to deliver the Product & Software Roadmap and Plan (includes budget approval for resource). Own the completion of all effective people management processes (recruitment, objectives, personal development, talent & succession & performance management) for the function. Lead the delivery management practice at Winterflood, coaching and mentoring teams to improve delivery quality … including and up to Board Level) of progress, performance, and planning. Required Skills and Knowledge 5 years+ proven experience leading a PMO with a strong focus on Software Delivery Management, preferably in Financial Services. Proven experience of leading and building large teams. Well versed in agile methodologies Adaptable approach, befitting of a small growing business with excellent communication skills. More ❯

including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Service Delivery Manager At Ophelos, we are … journey, we're looking for a Service Delivery Manager (SDM) to help us deliver seamless market rollouts and drive operational excellence. In this role, you'll get to: Lead incident management from start to finish, prioritizing effectively and coordinating with stakeholders to ensure swift resolutions Create and own the service management framework, defining SLAs, escalation processes, and … recommendations for continuous service improvement About you We believe that no one is the finished article, however experience in the following is important for this role: Proven experience leading incident management and owning service delivery roadmaps Strong communication skills and the ability to collaborate with both technical and non-technical teams Solid problem-solving and analytical skills to More ❯

including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Service Delivery Manager At Ophelos, we are … journey, we're looking for a Service Delivery Manager (SDM) to help us deliver seamless market rollouts and drive operational excellence. In this role, you'll get to: Lead incident management from start to finish, prioritizing effectively and coordinating with stakeholders to ensure swift resolutions Create and own the service management framework, defining SLAs, escalation processes, and … recommendations for continuous service improvement About you We believe that no one is the finished article, however experience in the following is important for this role: Proven experience leading incident management and owning service delivery roadmaps Strong communication skills and the ability to collaborate with both technical and non-technical teams Solid problem-solving and analytical skills to More ❯

pride in our rich history of technological innovation. This spirit is pervasive and drives us to develop better, more flexible, and more efficient solutions that address increasingly complex data management needs-today and well into the future. We're looking for a Director of Enterprise Container Storage Engineering - Kubernetes/Docker/Container Technologies. You will help design and … a Service (AaaS) infrastructure. You will be responsible for demonstrating the merits of your AaaS solution by developing use case demos, integrations with other enterprise software stacks (Hypervisors, IT Management tools, Provisioning tools and Service Management platforms). Qualifications Container Technologies Hand on experience in Enterprise and Cloud Storage and Archival Hands on experience in setting up Containers … shell scripting) Knowledge of typical enterprise use cases for Container technologies Knowledge of datacenter infrastructure products, and experience with racking/stacking infrastructure equipment Knowledge of data center infrastructure management tools such as monitoring tools, incident management, network management (for example - HPE Oneview, Nagios, CA/BMC Tools, ServiceNow) Basic knowledge of enterprise storage and network More ❯

resolution in accordance with the agreed SLA's. Skills and Abilities Technical Experience in supporting Microsoft Windows 11 Enterprise OS and Microsoft 365 Apps Use of an enterprise image management/packaging tool such as SCCM or similar. Windows 10/11 Active Directory administrative tasks, printer/print server management, mailbox & user account creation etc. Experience of … deploying/supporting a Windows deployment to an install base of over 5000 devices Use of incident management/helpdesk tools (ie SNOW) to log and update calls related to deployment Non-Technical Must be a self-starter and adaptable/flexible with ability to cope with surges in demand or last minute changes in deployment Must be More ❯

that the appropriate corrective action is implemented to restore service. The role requires travel to meet face to face with the customer and their subject matter experts. Client relationship, management, and communication with customers to ensure that services delivered meets or exceeds the standards required as specified within the service contract. Leading rapid and effective responses to major incidents … including escalation, communication, resolution, closure, and post incident analysis. Work with Service Desk to identify and drive the resolution of problems throughout the business with a view to reducing the number of incidents, providing an improved service to the customer. Continuously looking to enhance the service levels being delivered - involving both customer and inTEC initiatives to improve customer satisfaction … interpersonal skills; able to communicate verbally and in writing to both technical and non-technical audiences. Creative, analytical problem solver with the ability to apply original and innovative thinking. Incident Management: Handling outages, escalations, and root cause analysis. Able to manage changing workload and priorities. Able to work both within a team and using own initiative. A proven More ❯

and uptime. Perform system installations, configurations, and upgrades, adhering to best practices. Respond promptly to incidents, resolving issues within defined SLAs. Implement and manage system security measures, including patch management and vulnerability assessments. Collaborate with cross-functional teams to support infrastructure projects and deployments. Develop and maintain scripts to automate routine tasks and improve system efficiency. Document system configurations … certifications (e.g., RHCSA, RHCE) are highly desirable. Strong knowledge of Linux system administration, networking, and security. Proficiency in scripting languages such as Bash, Python, or Perl. Familiarity with configuration management tools (e.g., Ansible, Puppet). Excellent communication and teamwork skills. Ability to work under pressure and manage multiple priorities. Must be a UK sole national . Must be willing … challenges. Preferred Skills : Experience with virtualization technologies (e.g., VMware, KVM). Knowledge of cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker, Kubernetes). Understanding of ITIL processes and incident management. Benefits : Competitive salary and 35% shift allowance . Opportunities for professional development and certification. Comprehensive health and wellness benefits. Collaborative and inclusive work environment. More ❯

and a solid technical understanding. Key Responsibilities First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems. Incident Management: Accurately log, categorize, and prioritize incidents and service requests. Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary. Remote & Desk-Side Support: Offer … support for desktops, laptops, mobile devices, and peripherals. Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms. User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures. Documentation: Maintain and update IT documentation, including knowledge base articles and user guides. Follow-Up: Conduct follow-up calls More ❯

day pipeline operations, deployment optimizations and legacy systems/technical debt activities Collaborate with Senior Engineers to improve delivery automation and enhance DevEx and self-servicing Aligns to effective incident response processes, helping with root cause analysis and problem resolution during incident management sessions Take ownership and pride in the work you deliver, ensure what is delivered … with problem-solving capabilities, able to debug pipelines, resolve issues and assist with improvements in our platforms/tools and CI/CD processes Strong Infrastructure automation and configuration management principles, assisting in Terraform and Ansible infrastructure provisioning and maintenance Deployments and release supportability, ensuring smooth processes and investigate and troubleshoot issues when they arise Basic Kubernetes (K8S) exposure More ❯

in GCP Familiarity with Azure DevOps Pipelines is a plus. Experience with multi-cloud and hybrid cloud environments. Experience with Elastic (or OpenSearch) and Grafana Knowledge of ServiceNOWfor change management and incident management. Familiarity with observability tools and practices for 24x7x365 monitoring and alerting. Identity and Access Management experience is a plus for this role LI RB1 … digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent's software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems' 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries. Equal Opportunity Employer: Bentley is an equal opportunity More ❯

Working closely with other leaders, you'll help set strategic direction and foster a collaborative environment that prioritises engineering excellence and business impact. Key responsibilities Team Leadership and People Management Lead, manage, mentor, and develop 3-5 teams of engineers, supporting both individual growth and team effectiveness Set clear objectives for individuals and teams, monitor performance, and promote accountability … efforts and contribute to hiring guidelines, technical assessments, and shared candidate pipelines Oversee the full operational lifecycle of your teams' products and services, ensuring reliability, robust monitoring, and effective incident response Strategic Direction and Delivery Collaborate with other leaders to define and deliver on long-term team and business goals Set direction and scope for technical initiatives and work … a strong focus on coaching and feedback. Strong track record of delivering technical initiatives that support strategic business outcomes Deep understanding of the software development lifecycle, operational excellence, and incident management practices Experience navigating competing priorities and keeping teams focused and aligned Expertise in managing end-to-end delivery processes and improving team workflows Effective communicator across technical More ❯