276 to 300 of 491 Incident Management Jobs in the UK

will include recording, monitoring, and updating IT tickets, conducting initial diagnoses, and escalating issues when necessary. The role also involves maintaining our asset database proactively, including asset movement, verification, incident management, onboarding, tagging, and disposal of assets. What we need from you: Experience working on an IT Service Desk or Customer Service Desk is essential, along with excellent More ❯

individual needs. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. Responsibilities : Effectively deploy, manage and monitor Cloud infrastructure in a LiveOps environment. Scoping, design and implementation of cloud architecture. Implement, maintain and consolidate cloud testing … and automation tools. Identifying and deploying cybersecurity measures. Incident management and root cause analysis. Working with our code and build teams to ensure a streamlined workflow. Prior experience working in DevOps at a Senior level. Strong experience with Infrastructure as Code technologies (AWS/Azure). Strong experience with containerising applications and maintaining containerised infrastructure (ECS, Docker Swarm … Familiarity with CI/CD systems like Jenkins, GitLabCI, CircleCI etc. Experienced with version control systems like Perforce and git. A knowledge of creating and maintaining logging, monitoring and incident response technologies. Experience with Pulumi and Microsoft PlayFab is desirable. We offer an extensive benefits package to our team including: 22 days holidays + Christmas closure (typically 4 days More ❯

and recommendations related to proposed solutions as well as functional and system design specifications. Lead team members and peers by fostering collaboration, clearly communicating ideas and perspectives to senior management, initiating and overseeing projects, managing resources effectively, resolving issues, and ensuring accountability for both personal and team performance. Liaise between clients/users and technology architects/developers to … re-creating, and resolving those. Support all phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring. Escalate and communicate issues to VertexOne Management or Clients as needed. Work cooperatively in a team environment to meet the goals of the department and of the company. Client on-site meetings during key phases of … User Guides, Defect Analysis Reports etc. Proficiency in SQL (SELECT Statements, Joins, Subqueries, Data filtering and sorting and Data Manipulation) is preferred Understanding software development process and IT project management methodologies (Agile/Waterfall, Hybrid) and relational database principles, data analysis and incident management tools (e.g., Jira). Experience working with AI tolls for data analysis, process More ❯

natural focus sits in protecting an organization's technology infrastructure and data from cyber-attacks. Provide support and expertise during cyber incidents and contribute to the development of cyber incident management and response plans Prepare detailed technical documentation to support with the improvement of a customer’s security estate, acting as a go-to for general advice and … spent Progression Plan - training & mentor programme. Experience 2+ years in Pre-Sales or similar role within an MSP/Reseller organisation. Previous experience being part of or working with incident response teams would be beneficial Good understanding of incident response stages and handling preferred o Knowledge and/or experience using endpoint detection and threat management products More ❯

data solutions. About the role: Leading Agile ceremonies and acting as Scrum Master for data-focused projects. Managing sprint planning and delivery tracking using Azure DevOps. Coordinating support and incident management via ServiceNow. Applying best-practice project management standards across global initiatives. Forecasting resources and aligning project work with business priorities. Requirements: Proven experience delivering data, BI More ❯

data solutions. About the role: Leading Agile ceremonies and acting as Scrum Master for data-focused projects. Managing sprint planning and delivery tracking using Azure DevOps. Coordinating support and incident management via ServiceNow. Applying best-practice project management standards across global initiatives. Forecasting resources and aligning project work with business priorities. Requirements: Proven experience delivering data, BI More ❯

help resolve incidents, issues and/or regulatory requests quickly and within the correct boundaries We'd love to hear from you if you have Experience in Risk & Control management, assessments, Control Development, Assurance, Incident Management and relevant regulation (including Consumer Duty) Strong Operational Risk experience and working knowledge of other principal risks Experience with Risk Reporting … managing multiple deadlines through to completion Excellent attention to detail A desire to help Monzo scale in a compliant, thoughtful and controlled way Experience with Data, Tech and Workforce Management would be highly advantageous What's in it for you This role can be based in our London office OR remotely within the UK, as long as you can More ❯

and are expanding out into other AWS products such as ECS Fargate . Our IAC is a mix of Serverless framework and Terraform . We use JIRA for project management, Github actions for our CI/CD pipelines and Incident.io for our incident management process. For more detailed information, feel free to ask for our tech radar More ❯

collaboratively with colleagues across multiple departments. Your day-to-day responsibilities will include supporting policy development in line with leading frameworks such as ISO 27001 or NIST, overseeing vulnerability management activities alongside IT professionals, conducting architectural reviews for new projects, and helping drive continuous improvement in technical controls. You will also be instrumental in managing third party risks by … assessing supplier compliance, contributing to incident response processes when issues arise, preparing insightful metrics for leadership teams. Collaborate with teams across the business to identify, assess, and track risk mitigation activities through to completion. Support the creation and maintenance of information security policies, standards, and procedures aligned with regulatory frameworks and industry best practices. Assist in managing third party … where necessary, and help implement new solutions as required. Contribute to the deployment of advanced security tools and technologies that enhance the organisation's overall cyber resilience. Oversee the incident management process by supporting detection, response, reporting, and resolution of security incidents. Prepare clear security metrics reports for stakeholders at all levels to inform decision-making and demonstrate More ❯

collaboratively with colleagues across multiple departments. Your day-to-day responsibilities will include supporting policy development in line with leading frameworks such as ISO 27001 or NIST, overseeing vulnerability management activities alongside IT professionals, conducting architectural reviews for new projects, and helping drive continuous improvement in technical controls. You will also be instrumental in managing third party risks by … assessing supplier compliance, contributing to incident response processes when issues arise, preparing insightful metrics for leadership teams. Collaborate with teams across the business to identify, assess, and track risk mitigation activities through to completion. Support the creation and maintenance of information security policies, standards, and procedures aligned with regulatory frameworks and industry best practices. Assist in managing third party … where necessary, and help implement new solutions as required. Contribute to the deployment of advanced security tools and technologies that enhance the organisation's overall cyber resilience. Oversee the incident management process by supporting detection, response, reporting, and resolution of security incidents. Prepare clear security metrics reports for stakeholders at all levels to inform decision-making and demonstrate More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team. Take accountability for the availability and performance of the application portfolio, including incident management and release processes. Maintain stakeholder satisfaction through quality delivery and effective change management. Communicate defect status to management at various levels. Partner with technical leaders to … leading the team. Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a … management or supervisory capacity within an application delivery team. Strong communication and presentation skills. Demonstrated project and team management abilities. Key Result Areas Develop and execute the strategic plan for enterprise applications. Ensure optimal performance, reliability, and availability of enterprise applications. Minimise downtime and end-user issues. Maintain effective relationships with application vendors and internal stakeholders. Additional Information More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team. Take accountability for the availability and performance of the application portfolio, including incident management and release processes. Maintain stakeholder satisfaction through quality delivery and effective change management. Communicate defect status to management at various levels. Partner with technical leaders to … leading the team. Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a … management or supervisory capacity within an application delivery team. Strong communication and presentation skills. Demonstrated project and team management abilities. Key Result Areas Develop and execute the strategic plan for enterprise applications. Ensure optimal performance, reliability, and availability of enterprise applications. Minimise downtime and end-user issues. Maintain effective relationships with application vendors and internal stakeholders. Additional Information More ❯

time, office-based position requiring five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge base documentation quarterly. … Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance. Collaboration : Liaise with other More ❯

a forward-thinking organisation that champions sustainability through innovation and trust. This is a permanent position supporting secure messaging systems across a shared infrastructure environment. What Youll Be Doing: Incident Management : Take ownership of incidents by logging, prioritising, and assigning them using appropriate toolsets. Drive each incident through to resolution, keeping records fully updated in line with … established work instructions. Escalate issues when required to ensure timely resolution. Problem Management : Carry out comprehensive investigations into existing problems. Gather and analyse data from multiple platforms, delivering expert-level insight and support to drive root cause resolution. Proactively monitor and address faults within the Nexor X500 DSA system. Provide ongoing maintenance and issue resolution for the Exchange More ❯

to good practice. Ensure stakeholders are balancing ethical, technological and commercial considerations when using or designing new tools for customer data. Provide expert guidance and constructive challenge to senior management and employees on data protection obligations and good practices. Act as the primary point of contact for regulatory authorities, including the Information Commissioners Office (ICO). Collaborate with Technology … business units to implement privacy-by-design principles in new projects, systems, and processes. Raise awareness and provide training on data protection principles across the organisation. Data Subject Rights & Incident Management: Provide second line oversight of data subject requests (e.g., Subject Access Requests, right to erasure, data portability). Oversee data breach response plans and ensure timely reporting … DPIAs) for high-risk processing activities. Key Competencies & Skills: In-depth knowledge of data protection laws, regulations, and current good practice including how AI impacts data protection and data management in our industry. Strong analytical, technical and problem-solving skills to assess compliance risks, with working knowledge of data privacy issues with key emerging technologies. Excellent communication and stakeholder More ❯

to good practice. Ensure stakeholders are balancing ethical, technological and commercial considerations when using or designing new tools for customer data. Provide expert guidance and constructive challenge to senior management and employees on data protection obligations and good practices. Act as the primary point of contact for regulatory authorities, including the Information Commissioner’s Office (ICO). Collaborate with … business units to implement privacy-by-design principles in new projects, systems, and processes. Raise awareness and provide training on data protection principles across the organisation. Data Subject Rights & Incident Management: Provide second line oversight of data subject requests (e.g., Subject Access Requests, right to erasure, data portability). Oversee data breach response plans and ensure timely reporting … DPIAs) for high-risk processing activities. Key Competencies & Skills: In-depth knowledge of data protection laws, regulations, and current good practice including how AI impacts data protection and data management in our industry. Strong analytical, technical and problem-solving skills to assess compliance risks, with working knowledge of data privacy issues with key emerging technologies. Excellent communication and stakeholder More ❯

ll develop a strong understanding of each client's needs and operations, handling requests end-to-end to deliver timely and effective solutions. You'll advocate for clients, manage incident resolution, and proactively address potential issues to ensure smooth outcomes. By working closely with account management and tech teams, you'll enable seamless support that enhances client satisfaction … and needs. Providing end-to-end ownership of client requests for successful and timely resolutions. Analysing card and transaction data to gain client and business insights. Adhering to defined incident management procedures and communication plans. Escalating potential issues appropriately with thorough supporting information. Creating learning opportunities to enhance team member performance. Fostering cross-department collaboration and driving continuous … improvement while managing challenges positively. What you will bring to the Senior Customer Care Specialist position Understanding and experience of cards and issuing is preferable Strong stakeholder management and experience working with high-level stakeholders such as Heads and C-Suite Experience working in a fast-paced environment where customer service is time critical and has a direct effect More ❯

recommended protection policies need to be reviewed due to complex nature of our deployment web application estate. We need a robust solution in-line with vendor recommendations and risk management frameworks. Document WAF management processes, specifically for rule set maintenance, policy deployment, policy addition/mngt and logging and alerting. Aid in upskilling of the SOC team based … be beneficial to have F5 Distributed Cloud experience Must have hands on technical experience of WAF design and implementation of solutions within a complex environment Experience of troubleshooting and incident management or firewall issues and implementation of resolutions Would be beneficial to have experience of working on AWS solutions Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are More ❯

conferences and meetups. Your Technical Expertise Experience in Operations: You have experience managing production systems, responding to incidents, and implementing best practices. You are familiar with monitoring, logging, and incident management and have hands-on experience with deployment, configuration, and troubleshooting in live production systems. Experience with Messaging Systems: You have experience with distributed systems that use some … and supporting applications deployed on major cloud platforms such as AWS, Azure, or GCP is highly desirable. Advanced Linux Administration Skills: Familiarity with Linux system administration tasks, including package management, service configuration, performance monitoring, and basic scripting, is a significant advantage. Containerization Technologies: Experience with containerization technologies such as Docker and Kubernetes is a plus. More ❯

Incident Response Analyst Cybersecurity Consultancy (UK-Based, Remote with Travel) We are currently working with an innovative and growing UK-based cybersecurity consultancy to recruit an Incident Response Analyst . This is an exciting opportunity to join a forward-thinking organisation that provides penetration testing and continuous vulnerability management services to a wide range of clients across … sectors. As part of the expanding Incident Response team, the successful candidate will play a critical role in detecting, analysing, and mitigating cyber threats. This role requires strong analytical thinking, problem-solving abilities, and the agility to operate in a fast-paced environment. Key Responsibilities: Conduct initial assessments of security incidents and contribute to incident management. Participate in … live Incident Response operations, including digital forensic investigations. Perform security assessments, threat intelligence gathering, and OSINT analysis. Collaborate across departments to ensure a comprehensive approach to cybersecurity. Engage directly with clients to retrieve relevant logs and access infrastructure for forensic analysis. Thoroughly document incidents, including timelines, affected systems, response actions, and improvement recommendations. Produce clear, detailed reports for client More ❯

IT tickets, conducting the initial diagnosis and escalating when needed. The role will also involve ensuring our asset database is proactively maintained including asset movement, asset verification and asset incident management as well as onboarding, tagging and the disposal of assets. What we need from you: As an IT Service Central Delivery Analyst you will need experience of More ❯

Some examples of these issues are slow performance, connection problems, and an inability to access data. Support the team in the support and maintenance of systems, including software maintenance, incident management, testing, and implementation. Participate in the rollout of new technologies and upgrades. Maintain accurate documentation of systems, procedures, and configurations. Provide first-line support to internal users More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯