401 to 425 of 431 Incident Management Jobs in the UK

built for reliability and scale by engaging in the end-to-end design, development, and deployment of new software. Drive continuous risk mitigation and reduction through direct involvement in incident management, blameless postmortems, and follow-ups. Drive measurable improvements to the reliability, performance, and efficiency of our production systems through instrumentation, analysis, and implementation of engineering improvements. Devise More ❯

Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It … we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company … practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured More ❯

artifacts ️ Automate and schedule data loads via process chains ️ Provide go-live support and performance monitoring ️ Engage with auditors for compliance and data lineage requirements ️ Support change request and incident management processes More ❯

proprietary tools An application support focus on back-office flows, particularly around Regulatory and Transaction Reporting support Engage daily with all internal stakeholders with regards to support issues Utilise incident-management system to help identify trends and patterns Create and monitor internal reports and usage queries Support product testing, project work and Identify possible platform improvements Key Experience More ❯

proprietary tools An application support focus on back-office flows, particularly around Regulatory and Transaction Reporting support Engage daily with all internal stakeholders with regards to support issues Utilise incident-management system to help identify trends and patterns Create and monitor internal reports and usage queries Support product testing, project work and Identify possible platform improvements Key Experience More ❯

overtime may be required) Key Responsibilities: Follow detailed build scripts to configure customer hardware Apply operating system images and software packages to devices Log and report any build issues (incident management) Meet specific build targets for customer orders Unpack and repack devices as part of the configuration process Maintain a clean and efficient workspace Work collaboratively with your More ❯

ESN - Service Management Consultant (Systems) Contract Length : 6 months Day Rate : £600/day (Inside IR35) Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick Must be eligble for SC clearance Join a High-Impact National Programme - Operational Consultancy for ESN Onboarding We are seeking a highly experienced Service Management critical communications consultant who has worked … consultancy across the full control room environment and wider critical communications environment - processes, people, and technology. Key Responsibilities: Act as a trusted advisor on all aspects of the service management environment—including OSS/BSS systems through to billing and key reporting activity including critical and major incident review and handling. Engage directly between senior users within the … emergency services and partners, senior management and key service management suppliers to capture key information and risks to support genuine operational requirements. Support the onboarding of User Organisations to ESN, ensuring changes are practical, safe, and operationally sound. Facilitate workshops, site visits, and scenario-based discussions to align programme delivery with day-to-day realities. Represent operational requirements More ❯

and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration. Participate in a 24/7 on-call rota for major incident management. Deputise for the Director of Digital Workspace as needed. Experience & Knowledge: Strong background in IT service delivery management, ideally in a fast-paced, agile environment. Hands-on … Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯

a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What you'll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation. Constantly drive us to do better for … that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group … Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management You'll work with the Snr Delivery More ❯

a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What you'll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation. Constantly drive us to do better for … that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group … Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management You'll work with the Snr Delivery More ❯

a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What you'll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation. Constantly drive us to do better for … that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group … Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management You'll work with the Snr Delivery More ❯

intelligence and service assurance. You will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Skills/requirements Translate high-level monitoring non-functional requirements (NFRs) into actionable configurations across tools such as Splunk, Dynatrace, and AppDynamics. Deliver full-stack observability solutions … application-aware network performance monitoring (NPM), synthetics, log analytics, and infrastructure metrics. Provide live support for monitoring technologies and assist with live service support, including key business events and incident response (some KBE's may be out of hours). Collaborate with architects and project teams to integrate monitoring into solution designs and test strategies. Maintain and enhance dashboards More ❯

intelligence and service assurance. You will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: * Translate high-level monitoring non-functional requirements (NFRs) into actionable configurations across tools such as Splunk, Dynatrace, and AppDynamics. * Deliver full-stack observability solutions, including application … aware network performance monitoring (NPM), synthetics, log analytics, and infrastructure metrics. * Provide live support for monitoring technologies and assist with live service support, including key business events and incident response (some KBE's may be out of hours). * Collaborate with architects and project teams to integrate monitoring into solution designs and test strategies. * Maintain and enhance dashboards, alerts More ❯

the Public sector. As a trusted Managed Services Provider (MSP), they are the "go-to" partner for public sector clients. Due to ongoing growth, they are expanding their Service Management team and are looking to add a Lead Service Delivery Manager! If you are interested inthis opportunity, we encourage you to apply today! Responsibilities: Lead and oversee a team … SLAs are met Skills/Must have: Experience leading SDMs and managing complex client needs. Proven success in service delivery. Good broad technical knowledge Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management. Excellent client engagement skills, especially in IT services for government and private sector clients. Benefits : Pension Scheme Health Insurance More ❯

emphasis on automation and Infrastructure-as-Code using Terraform. You'll work cross-functionally with engineering, platform, and operations teams to enhance monitoring, improve performance visibility, and drive proactive incident management. This role can be based out of London, Gloucester, or Warrington, with some flexibility on hybrid working arrangements. Occasional on-call and out-of-hours work may be … required, depending on project needs. Key Responsibilities: - Design, implement, and manage observability solutions using Dynatrace's full stack (RUM, Full-Stack Monitoring, Synthetic Monitoring, Log Management). - Use Terraform to build reusable infrastructure modules, avoiding manual configuration. - Translate business unit needs into scalable and automated observability solutions. - Integrate Dynatrace with core AWS and Azure services, ensuring seamless monitoring across More ❯

intelligence and service assurance. You will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities * Translate high-level monitoring non-functional requirements (NFRs) into actionable configurations across tools such as Splunk, Dynatrace, and AppDynamics. * Deliver full-stack observability solutions, including application … aware network performance monitoring (NPM), synthetics, log analytics, and infrastructure metrics. * Provide live support for monitoring technologies and assist with live service support, including key business events and incident response (some KBE's may be out of hours). * Collaborate with architects and project teams to integrate monitoring into solution designs and test strategies. * Maintain and enhance dashboards, alerts More ❯

responsibilities: (Please note that this list is not exhaustive) - Answer incoming calls. - Provide 2nd Line customer facing and remote support structure. - Provide internal IT support when required. - Helpdesk and incident management. - PC and server configuration. - Firewall configuration and troubleshooting. - Daily system checks including backup monitoring and reporting. - Proactively and reactively deliver technical support to Optimity clients as required to … Contribute to documenting internal processes. - Be part of the OOH rota, if required. - Ensure client satisfaction is always achieved and maintained. - Communicate diligently with customers: keeping them informed of incident progress, changes or agreed outages. - Escalate issues that cannot be completed or risk being completed within agreed service levels. - Remain up-to-date with current and future technologies emerging More ❯

responsibilities: (Please note that this list is not exhaustive) - Answer incoming calls. - Provide 2nd Line customer facing and remote support structure. - Provide internal IT support when required. - Helpdesk and incident management. - PC and server configuration. - Firewall configuration and troubleshooting. - Daily system checks including backup monitoring and reporting. - Proactively and reactively deliver technical support to Optimity clients as required to … Contribute to documenting internal processes. - Be part of the OOH rota, if required. - Ensure client satisfaction is always achieved and maintained. - Communicate diligently with customers: keeping them informed of incident progress, changes or agreed outages. - Escalate issues that cannot be completed or risk being completed within agreed service levels. - Remain up-to-date with current and future technologies emerging More ❯

Team/Directorate: Service Management Team/Finance and Corporate Services Starting salary: £45,367 rising to £50,877 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week (Part time, annualised hours, compressed hours or term time working considered - discussions at interview … stage welcome) Interview Date: 26/09/2025 Post number: 201816 TTJ The role We are looking for a confident and capable Service Manager to join our Service Management team within our Digital Data and Technology (DDaT) department. This is a key role, responsible for the management and performance of several DDaT services, including business-critical and … high-priority services such as flood and incident management. In this role, you will have full ownership and autonomy for the day-to-day operation of assigned services. You will act as the primary point of contact for business customers, maintaining strong relationships to ensure services are delivered effectively and meet agreed service level agreements (SLAs). Operating at More ❯

knowledge with colleagues. This role has the option to grow towards either a principal engineering role (a technical specialist leader) or an engineering manager (a team leader with line management) position at Vivacity, through structured career progression pathways. About us At VivaCity, we make cities smarter, safer, and more sustainable. We have over 5,000 AI sensors around the … not familiar with the problem space, and you know when and how to ask for help. Requirements for the role: Expertise in Apache Kafka (ideally Kafka Strimzi), including broker management, scaling, upgrades, and integration with high-throughput data pipelines. Experience managing PostgreSQL databases, including load analysis, query optimisation, and role management. Experience with modern cloud infrastructure as GCP/… to resolve technical incidents in unfamiliar production systems. Technical and process documentation champion. Experience of operationally managing production software components, including observability, logging, metrics, error reporting, debugging, and live incident management. Your time will be spent roughly as follows: 60% - Proactive technical work (e.g. migrating DB hosting provider, new message bus system proof of concept, deploying new algorithms to More ❯

data products through cloud web applications and APIs. Define key performance indicators (KPIs) and implement monitoring systems for deployed products to ensure continuous operational performance. Define strategy to handle incident management. Engage with RC D&A Platform Lead and Platform Product Owner to scope, plan and implement accelerators. Stay updated with the latest advancements in MLOps. Apply relevant techniques … into projects. Educate D&A on technological advancements in this area. Documentation: Maintain comprehensive documentation for model training pipelines, deployment processes, and code. Partner with the Product Management squad model and provide advice on how inflight projects can utilise ML and AI to generate additional value. What are we looking for? 5-7 years of experience working in a More ❯

our global network. Our Infrastructure Security team is dedicated to ensuring that our IT security measures align with Group policies, IT standards, and local regulations. Key Responsibilities: Operational Security Management: Monitor and manage security metrics, track vulnerabilities, and assist in incident management. Project Management: Provide technical guidance and lead projects to enhance our security posture. Innovation and … in Microsoft Office tools (Excel, PowerPoint). A curious mindset with a willingness to learn and ask questions. Basic understanding of security network topics (firewalls, protocols). Prior project management experience is a plus! Why Join Us? Gain hands-on experience in a fast-paced environment. Work with industry experts and contribute to innovative projects. Be part of a More ❯

incidents, optimizing SIEM configurations, and contributing to threat detection and response strategies. This role requires hands-on experience with both platforms and a deep understanding of cybersecurity principles and incident management. Key Responsibilities: Monitor and investigate security alerts from Microsoft Sentinel and LogRhythm . Analyze logs, network traffic, and other data sources to detect threats and suspicious activities. Develop … and tune detection rules, analytics, and alerting logic in both SIEM platforms. Collaborate with incident response teams to contain and remediate security incidents. Create dashboards, workbooks, and reports for stakeholders. Perform threat hunting activities and support continuous improvement of SOC processes. Maintain and enhance use cases, playbooks, and automation (e.g., with Logic Apps or SOAR). Ensure SIEM solutions More ❯

the delivery of security compliance assurance to frameworks such as PCI-DSS and NIST Cyber Security Framework. You will be managing security governance processes including Third Party Security Risk Management, and delivering controls assurance. What you'll be doing Assisting in meeting compliance requirements within HL, such as PCI-DSS and in line with frameworks such as SWIFT CSCF … third-party security risk by conducting security due diligence and risk assessments for vendors, suppliers, partners, and contractors. Develop and mature processes and procedures for third party security risk management, including due diligence and third-party incident management. Work closely with stakeholders to provide advice in relation to third party information security risks, recommending risk mitigation strategies and … Must be experienced in liaising with stakeholders at all levels and be confident in influencing business areas to meet compliance requirements. Demonstrable experience of working with compliance and risk management in a NIST CSF (Preferable) or ISO27001 aligned environment, along with an understanding of PCI-DSS. Experience in managing supply chain risk, including due diligence, risk escalation and treatment. More ❯

and optimise processes for operational efficiency, quality, control, and regulatory compliance. Ensure rigorous governance of all outsourcing arrangements, including performance monitoring, contract compliance, and regulatory obligations. Financial Crime Risk Management As first-line owner of financial crime risk management and controls, the COO will ensure efficient and compliant operational execution across the following risk areas: KYC & Customer Due … and expectations, including the safety of client assets (segregated, safeguarding, CASS etc.) Ensure ownership and effective execution of first-line risk and control responsibilities, including RCSA, control testing, and incident management. Provide timely and transparent operational risk reporting to the Executive Team and Risk Committees, including emerging risks and remediation status. Ensure adherence to enterprise-wide risk policies, with … Bank’s critical business services. Collaborate with technology, risk, and business teams to ensure recovery time objectives are realistic and achievable. Budgeting & Resource Planning Lead operational planning and budget management, ensuring alignment of resources to strategic priorities. Drive continuous efficiency improvements, cost optimisation, and value creation across operational functions. Leadership & Organisational Development Inspire, lead, and develop a high-performing More ❯