401 to 425 of 1,233 Incident Management Jobs in the UK

system knowledge and experience of approach in more complex issues/tasks. Solution Quality Control Support key business contacts performing audits to ensure financial data accuracy and integrity. Risk Management Identify and escalate risks to ensure the reliability and stability of our solution and architecture. Prioritise security to protect intellectual property, cybersecurity threats, regulatory compliance, data integrity, and quality. … Previous, proven hands-on experience in supporting, troubleshooting, and testing D365 F&O applications: with strong understanding of business process within Finance and Procurement modules. Experience supporting users through incident management, service requests, and system troubleshooting; ensuring minimal disruption to business operations. Exceptional communication and stakeholder management skills with ability to collaborate with technical teams. Experience working More ❯

customer environments and service needs. The TSM will also oversee new customer onboarding, ensuring support teams are prepared without impacting service delivery. Participation in a Duty Manager rota and incident management for P1 incidents is required. This is a full-time, permanent role, potentially home-based in the UK/Ireland or at our Shared Service Centre in … sites and remotely. Responsibilities: Support SDMs in managing support services to meet SLAs Participate in Service Review Meetings as needed Perform Duty Manager duties and manage P1 incidents as Incident Manager Ensure RCAs are completed, published, and preventative actions are implemented Collaborate with Technical Resource Managers to form support teams based on technical and service needs Assist with customer More ❯

within the limits of knowledge and contract. Maintain technical knowledge and expertise associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially … with Team Leader. Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge sharing tools. Proactively research problems and solutions and document findings for the advantage of customers and colleagues. Actively More ❯

outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external … to ensure accurate charge back to our end clients What we expect from you: Candidates should have expert working knowledge of: IBMi BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration and implementation experience from 7.3 … to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills More ❯

outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external … to ensure accurate charge back to our end clients What we expect from you: Candidates should have expert working knowledge of: IBMi BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration and implementation experience from 7.3 … to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills More ❯

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a technology and data-driven firm, we design and build … for end to end transaction flow across the trading platform Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages Incident management: create and send reports following established process Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams Support scheduled changes: application deployments, network More ❯

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a technology and data-driven firm, we design and build … for end to end transaction flow across the trading platform Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages Incident management: create and send reports following established process Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams Support scheduled changes: application deployments, network More ❯

controls. Keep security systems up to date and contribute to security strategies, advising and implementing necessary changes to counter attacks or improve security standards. Document incidents to contribute to incident response and disaster recovery plans and perform internal and external security audits. Verify security strength of third-party vendors and collaborate with them. Monitor security infrastructure, identifying and reporting … on containment and mitigation measures. What are we looking for? Extensive experience in a similar role within a SOC or NOC. Ability to work under pressure and within an Incident Management environment. In-depth understanding of the cyber threat landscape and adversary tactics. Intermediate knowledge and experience of Linux, Windows, Azure, AWS, Elastic Stack, Tennable, Threat Intel gathering More ❯

they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company. Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies … maintain and expand ISO 27001 and SOC 2 Type I & II compliance Own IT security practices across infrastructure, product, and corporate environments Oversee IT support operations, access provisioning, device management, and related systems Engineering Excellence: Define and evolve engineering processes, team structures, and career leveling frameworks to enable scalable product development Drive performance management practices and professional development … transparency and trust through data-driven reporting and effective communication Operational Oversight: Ensure efficient provisioning and de-provisioning of access to tools and systems for employees and contractors Support incident management and escalation processes in coordination with security and DevOps teams Foster a culture of ownership, accountability, and continuous improvement What you’ll need: 10+ years of experience More ❯

TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. Participation in a Duty Manager rota and incident management on P1 incidents is required. This is a full-time, permanent role, which can be home-based in the UK/Ireland or within our Shared Service … on customer sites and remotely. Responsibilities: Support SDMs in managing support services to meet SLAs Participate in Service Review Meetings as needed Perform Duty Manager duties and act as Incident Manager during P1 incidents Manage RCAs and ensure preventative actions are implemented Collaborate with Technical Resource Managers to build support teams Assist in planning customer onboarding with GS & PS More ❯

assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise Willingness to travel regionally to customer locations, deliver on-site solutions, and … as solutions engineering, technical architecture, or data architecture consulting Experience in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising Hands-on experience in database management, data engineering, and data science Exposure to the partner ecosystem as it pertains to Snowflake solutions Skilled in resolving complex escalations with senior customer executives Excellent verbal, written, communication More ❯

documentation on existing systems and processes. Develop, maintain, and enforce company security policies within the system environment. Identify and troubleshoot software problems. Recommend and implement tools for systems monitoring, management, patches, and automated deployment. Install system software, coordinate server connectivity, and resolve advanced user or customer issues. Lead efforts to establish, document, and implement software installation standards. Support documentation … support during non-business hours as needed. Prioritize actions based on service disruption severity. Lead projects to improve system environments. Respond to outages, perform postmortems, and implement preventative measures (Incident Management and Root Cause Analysis). Set up and test disaster recovery strategies. Qualifications for Success: 3+ years supporting and troubleshooting Linux OS, Docker, Microsoft Server 2019 or More ❯

involved in new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role requires participation in a Duty Manager rota and performing incident management for P1 incidents. This is a full-time, permanent role that can be home-based in the UK/Ireland or within our Shared Service Centre in … a team. Responsibilities: Support SDMs in managing support services to meet SLAs Participate in Service Review Meetings organized by SDMs when required Participate in Duty Manager rota and perform Incident Manager role during P1 incidents Manage the completion and publication of RCAs and ensure preventive actions are implemented Collaborate with Technical Resource Managers to build dedicated support teams based More ❯

strategic prioritization. Operational Excellence Own key engineering KPIs including system uptime, velocity, tech debt reduction, and deployment frequency. Drive cloud infrastructure cost-efficiency, system observability, and DevSecOps maturity. Lead incident management and escalation processes with customer sensitivity and transparency. Qualifications: 10+ years in software engineering, including 5+ years in engineering leadership roles. Proven experience building and scaling B2B … privacy policy can be found here https://www.morae.com/privacy-policy Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Product Management Industries Legal Services Referrals increase your chances of interviewing at Morae by 2x Sign in to set job alerts for “Director of Product Engineering” roles. Director of Technology & Engineering … England, United Kingdom 1 week ago London, England, United Kingdom 1 day ago London, England, United Kingdom 4 days ago London, England, United Kingdom 1 day ago Director, Product Management (AI Search) London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 day ago London, England, United Kingdom 4 days ago Director of Product - Partnerships & Channel Growth More ❯

calm in challenging situations. Computer Operations. Systems/Web Programming (PHP/SQL). Methodical approach. Good at building relationships. Responsibilities Role specific responsibilities Work closely with the Senior Management Team and wider teams to review current systems and business processes and then identify and deliver IT solutions that improve these from efficiency, cost, and end-user perspectives. Attend … Board meetings to present IT reports as and when required. Lead cross-functional project teams to deliver improved systems, processes, and procedures. Ensure effective day-to-day management of the in-house IT support services, ensuring KPI and SLA targets are met around service requests, incident management, equipment, and IT resource requests. Define and develop a strategic … Cyber Essentials; GDPR; Data security, minimizing data risk events. Exceeding recognized good practice and standards, where possible. Drive the performance of the IT and project teams through effective leadership, management, and development of the team. Chair the Technology Advisory Committee meetings, and participate in key working groups across the organization as needed. Build effective relationships with a wide range More ❯

they come to Nutmeg for the same reason: our straightforward and transparent approach to investing. Nutmeg is a J.P. Morgan company offering award-winning investments, products and digital wealth management services to over 250,000 investors in the UK. We built the business from scratch, with c onstant innovation a core part of our ethos since the beginning. We … solutions written in Java/Kotlin Write unit, component, integration, end-to-end & performance tests Support the products you've built through their entire life cycle, including production and incident management Required qualifications, capabilities and skills Formal training or certification on Java programming concepts and proficient advanced experience Recent hands-on professional experience as a back-end software … physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team The Cybersecurity & Technology Controls group at JPMorganChase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting, along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … and architects, encouraging the adoption of innovative technologies and practices. Technical Analysis: Lead technical analysis and estimation efforts for custom-built applications. Best Practices: Drive the adoption of release management and automation best practices. Incident Management: Ensure thorough root cause analysis and prompt remediation during incidents or outages. Vendor Coordination: Work with external vendors to supplement team More ❯

they come to Nutmeg for the same reason: our straightforward and transparent approach to investing. Nutmeg is a J.P. Morgan company offering award-winning investments, products and digital wealth management services to over 250,000 investors in the UK. We built the business from scratch, with c onstant innovation a core part of our ethos since the beginning. We … solutions written in Java/Kotlin Write unit, component, integration, end-to-end & performance tests Support the products you've built through their entire life cycle, including production and incident management Required qualifications, capabilities and skills Formal training or certification on Java programming concepts and proficient advanced experience Recent hands-on professional experience as a back-end software … physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team The Cybersecurity & Technology Controls group at JPMorganChase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes More ❯

happen Product Delivery : Manage and deliver products with the GF Technology team. Solution Architecture : Design and implement solution architectures. Continuous Improvement : Enhance monitoring and alerting of the application stack. Incident Management : Respond to and resolve production failures and incidents. Post-Mortems : Conduct post-mortems for all significant incidents. Automation : Reduce manual tasks through automation. Metrics Development : Add and …/GCP certifications(s) preferable or equivalent highly regarded Strong engineering practices, especially automation Terraform Language skill: - Groovy (beneficial) - SQL/TSQL (beneficial) Strong communication and collaboration skills Stakeholder management and relationship building skills Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health More ❯

roles includes working within the SRE team but interacting with all feature and platform teams to deliver state of the art solutions that ensures availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of our service and applications. If you are looking to be challenged technically and have fun, this is the place for you! Viator … implementing parts of our engineering platform that enables scaling, metrics and observability, ensures and improves reliability. Identify gaps in our engineering platform that improves availability, latency, performance, efficiency, change management, monitoring, emergency response Guide and mentor other people on the team and help them grow their skills and knowledge Evangelise DevOpsandSRE culture and lead the innovation across engineering feature … Comfortable and happy to code in Python and Java. Experience writing commercial application code in Java. Deep knowledge and understanding of Computer Engineering fundamentals and first principles Experience in incident management Deep understanding of scaling solutions both on infrastructure level ( caching layers, database replicas, sharding, partitioning, etc ) and architectural level (denormalisation, CQRS-ES, Federation, etc ) Experience building and More ❯

Rapid7). Collaborate with the security team to ensure proper infrastructure security controls are deployed and maintained. Lead technical troubleshooting and respond to incidents in line with change and incident management protocols. Maintain accurate documentation of infrastructure components, maintenance activities, and configurations. Provide guidance and training to other IT colleagues to ensure cohesive service delivery. Engage with vendors More ❯

must have a good working knowledge of configuring and using Monitoring Systems. We use Zabbix, Azure and StatusCake. ITIL – You must understand the basic principles of ITIL, including Change Management, Problem Management and Incident Management. Troubleshooting – You must be able to take on a technical problem that we are facing in our Application/Infrastructure and restore More ❯

Act as the first contact for all queries to the Service Desk. Prioritize and respond to calls, emails, and requests promptly. Log tickets, track actions, and resolve issues following incident management procedures. Escalate incidents as needed and collaborate with the wider Technology team. Build relationships with stakeholders and share knowledge within the team. Represent the Tech team as More ❯

conferences and meetups. Your Technical Expertise Experience in Operations: You have experience managing production systems, responding to incidents, and implementing best practices. You are familiar with monitoring, logging, and incident management and have hands-on experience with deployment, configuration, and troubleshooting in live production systems. Experience with Messaging Systems: You have experience with distributed systems that use some … and supporting applications deployed on major cloud platforms such as AWS, Azure, or GCP is highly desirable. Advanced Linux Administration Skills: Familiarity with Linux system administration tasks, including package management, service configuration, performance monitoring, and basic scripting, is a significant advantage. Containerization Technologies: Experience with containerization technologies such as Docker and Kubernetes is a plus. More ❯

Experience of building and operating consumer-facing services Demonstrable experience as an infrastructure, operations or technical expert operating in the space between development and operations. Previous experience in cloud management, code and test, scaling, automation, source control, deployment, and back-up Experience using Azure DevOps, Octopus Deploy (or another CICD tool) to automate software releases to customers. Scripting experience … continuous improvement. You have a passion for DevOps and Platform as a Service. Understanding of security and compliance requirements related to platform infrastructure. Experience with observability practices and tooling, incident management processes and driving operational excellence. Diversity, Equity and Inclusion If you're excited about this role but your experience doesn't align perfectly, we encourage you to More ❯