501 to 525 of 1,257 Incident Management Jobs in the UK

Operational resilience and service stability ownership Participation in change, release, and migration activities Strong governance and risk awareness (e.g. audit, SOX, service onboarding, risk management) Proactive service improvement and automation Key Accountabilities Deliver 1st/2nd line support for all Trading Floor technology services with a strong focus … Dealer boards and voice trading systems Remote access Escalate and manage incidents effectively, working with application, infrastructure, and network teams Own end-to-end incident lifecycle, ensuring timely resolution and clear stakeholder communication Support moves, adds, and changes (MAC) across trading floor environments Contribute to problem management, identifying ...

drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft … digital adoption initiatives Ability to create clear, engaging digital learning and support content Excellent communication and stakeholder engagement skills Desirable ITIL or other Service Management certifications Experience using data and analytics to drive service improvements Exposure to automation, ServiceNow enhancements or digital adoption frameworks ...

within Agile teams, supporting delivery, troubleshooting and continuous improvement Provide technical guidance on platform engineering, cloud and deployment best practices Support production environments, including incident resolution, environment management and release readiness Skills Required Experience working within the UK Security & Intelligence, defence or other secure government environments Strong knowledge … compliance controls within delivery pipelines Experience implementing observability practices, including monitoring, logging, alerting and service metrics Understanding of SRE principles, including reliability engineering, incident management and continuous improvement Awareness of secure deployment, compliance requirements and operational security best practices SecurityClearanceRequirements The successful candidate must hold a current high ...

within Agile teams, supporting delivery, troubleshooting and continuous improvement Provide technical guidance on platform engineering, cloud and deployment best practices Support production environments, including incident resolution, environment management and release readiness Skills Required Experience working within the UK Security & Intelligence, defence or other secure government environments Strong knowledge … compliance controls within delivery pipelines Experience implementing observability practices, including monitoring, logging, alerting and service metrics Understanding of SRE principles, including reliability engineering, incident management and continuous improvement Awareness of secure deployment, compliance requirements and operational security best practices SecurityClearanceRequirements The successful candidate must hold a current high ...

within Agile teams, supporting delivery, troubleshooting and continuous improvement Provide technical guidance on platform engineering, cloud and deployment best practices Support production environments, including incident resolution, environment management and release readiness Skills Required Experience working within the UK Security & Intelligence, defence or other secure government environments Strong knowledge … compliance controls within delivery pipelines Experience implementing observability practices, including monitoring, logging, alerting and service metrics Understanding of SRE principles, including reliability engineering, incident management and continuous improvement Awareness of secure deployment, compliance requirements and operational security best practices SecurityClearanceRequirements The successful candidate must hold a current high ...

changes. Develop reference architectures where none exist, in collaboration with internal architecture teams. Document all architectural decisions and impact assessments in the agreed Knowledge Management System (e.g., Confluence, InSpi). Operational Support & Incident Management: Provide architectural guidance for root cause analysis and resolution of P1/… incidents. Support DR and SIAM operations from an architectural perspective. Continuous Improvement & Risk Management: Identify and document new risks during impact analysis and update the risk log accordingly. Drive architectural improvements and innovation across BAU services. Required Skills & Experience: Proven experience as an Enterprise Architect or similar role ...

establishing best practices and ensuring code quality across mission-critical data platform initiatives. You will drive continuous improvement in data governance, infrastructure optimization, and incident response while managing the full lifecycle of data warehouse operations. Responsibilities Lead technical design and architecture of Snowflake and AWS data warehouse platforms, ensuring … enhancement requests with emphasis on timely resolution and minimal platform downtime Monitor and optimize storage usage, perform capacity planning, and implement data lifecycle management strategies Lead technical discussions and present architectural decisions to stakeholders, demonstrating strong communication and influencing skills Requirements 8-10 years of professional experience in data ...

happy to discuss flexible working! Top 3 skills needed for this role: Proven Security Operations Experience Strong Information Security Knowledge Demonstrated Risk Management Capability What this role is all about: We are looking for a Cyber Security Analyst to join the Information Security team, supporting the ongoing development … best practice advice to business areas and technology teams across the organisation Support the ongoing development, maintenance and improvement of the Information Security Management System to ensure continued ISO27001 compliance Monitor security systems, tools and alerts, investigating issues and escalating incidents where required Participate in the detection, management ...

expertise to help maintain the availability, performance, and reliability of our critical SaaS applications. In this role, you will own and drive automation, monitoring, incident response, and infrastructure improvements across our multi-cloud, multi-region environment, working closely with senior engineering and cross-functional teams. What …/node failures, deployment rollbacks, ingress and networking issues, and resource/autoscaling problems. Participate in an on-call rotation (including weekends) and drive incident response from detection through resolution, with a primary focus on customer experience and minimizing impact. Drive improvements to disaster recovery, failover, and incident ...

Operational, and Technology settings, can communicate clearly with non-technical stakeholders, set priorities amid competing demands, and drive constant process improvement. Key Responsibilities Stakeholder Management & Business Transformation Build trusted relationships with business leaders and stakeholders across the organization - using structured discovery and probing questions to fully understand their priorities … business. Own application performance tuning and capacity planning across the corporate applications estate, ensuring systems remain fast, stable, and reliable at scale. Establish clear incident management, escalation, and post-incident review processes for corporate systems. Track, analyze, and act on platform performance and reliability metrics, reporting ...

Operational, and Technology settings, can communicate clearly with non-technical stakeholders, set priorities amid competing demands, and drive constant process improvement. Key Responsibilities Stakeholder Management & Business Transformation Build trusted relationships with business leaders and stakeholders across the organization - using structured discovery and probing questions to fully understand their priorities … business. Own application performance tuning and capacity planning across the corporate applications estate, ensuring systems remain fast, stable, and reliable at scale. Establish clear incident management, escalation, and post-incident review processes for corporate systems. Track, analyse, and act on platform performance and reliability metrics, reporting ...

most impactful projects and programmes as we turn challenge into opportunity and complexity into success.Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutionsWe are majority-owned by CBRE Group, Inc, the world’s largest commercial real … with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Please visit our website: Job DescriptionTurner & Townsend is seeking an experienced SharePoint Administrator & Consultant to support, administer ...

teams are aligned on roles and responsibilities to meet the contractual delivery for the Client. This role will be working alongside the Client Account Management Team, the directly managing the onsite Mitie embedded team, the Mitie regional management team as well as The Key Holding Company (Software Platform … frameworks, ensuring modernised, efficient service delivery.• Support integration and optimisation of fire and security systems, ensuring interoperability, automation, and data‐led insights.3. Client Relationship Management• Build and maintain trusted, senior‐level relationships with the client's security, property, risk, and operational stakeholders.• Provide regular reporting, insights, and strategic recommendations ...

configuration, and testing activities.Investigate production issues, perform root cause analysis, and coordinate resolution with internal and external teams.Monitor workflows, data quality, reconciliations, and exception management across investment operations processes.Partner with stakeholders to improve platform usage, operational efficiency, and reporting capabilities.Support process mapping, documentation, and creation of standard operating procedures.Conduct … user acceptance testing (UAT) for system enhancements, upgrades, and change requests.Provide training and guidance to users on Aladdin workflows, tools, and best practices.Prepare management reports, service updates, KPI tracking, and client-facing materials where needed.Liaise with technology, data, and vendor teams to support interfaces, feeds, and system integrations.Ensure activities ...

infrastructure-as-code principles to enable fast, repeatable, and consistent provisioning of environments. Ensure cloud resources are highly scalable, reliable, and optimized for cost. Incident Management & Troubleshooting: Serve as a third-level escalation point for complex platform incidents. Quickly troubleshoot, diagnose, and resolve issues to minimize downtime … automate routine tasks such as health checks, system hygiene, monitoring, and service maintenance. Continuously identify and implement automation opportunities to increase efficiency. Cloud Infrastructure Management: Oversee the management of global cloud infrastructure (primarily AWS) to ensure seamless integration, scaling, and resilience. Maintain services like ...

TITLE: Jira Developer (Jira Service Management - JSM) REPORTS TO TITLE: Product Manager BUSINESS FUNCTION/SUB-FUNCTION: MD Office/IT Systems LOCATION: Manchester or Leeds ROLE PURPOSE: The Jira Developer is responsible for managing, configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This role ensures … processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules. Develop and maintain business rules, scripts, and APIs to support process automation and integration. Integrate Jira Service Management ...

infrastructure or platform engineering teamsStrong technical background in Windows and Linux infrastructureUnderstanding of CI platforms, infrastructure as code and infrastructure automationAbility to balance people management, technical decisions and stakeholder communicationExperience improving operational processes, including incident management, change control and on-call practicesTrack record of coaching and developing … engineersClear, pragmatic communication style with ability to engage technical and non-technical audiencesDesirable experience:Experience with inventory or CMDB platforms, Terraform Enterprise, vendor management or service management frameworksWhy join us Highly competitive compensation plus annual discretionary bonusLunch provided via Just Eat for Business and dedicated barista bar30 days ...

status: Inside IR35 (Umbrella) Windows Engineer Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks. Responsible for maintaining a good working knowledge of the business IT environment. Planning … line with agreed SLAs, following escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify ...

status: Inside IR35 (Umbrella) Windows Engineer Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks. Responsible for maintaining a good working knowledge of the business IT environment. Planning … line with agreed SLAs, following escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify ...

principles, and excellent troubleshooting skills. Overview of department: Digital Excellence function providing IT Services to the business. Responsibilities: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks. Responsible for maintaining a good working knowledge of the business IT environment. Planning … line with agreed SLAs, following escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify ...

principles, and excellent troubleshooting skills. Overview of department: Digital Excellence function providing IT Services to the business. Responsibilities: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks. Responsible for maintaining a good working knowledge of the business IT environment. Planning … line with agreed SLAs, following escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify ...

systems are evaluated for business, operational, ethical, legal, regulatory, and societal risks, particularly in high-risk or regulated environments. WE EMBED AI RISK MANAGEMENT- You will integrate AI risk management and assurance activities throughout the end-to-end AI lifecycle (1st line of assurance), from use case selection … design through development, testing, deployment, monitoring, change management and retirement. WE BUILD TRUSTED AI – You will work closely with product, engineering, data science, security, privacy, legal, and compliance teams to ensure AI solutions are designed, developed, and operated in accordance with organisational risk appetite and regulatory expectations, incorporating appropriate ...

Application Support Engineer to support and maintain enterprise applications built using ASP.NET MVC, .NET 10 and SQL Server. The role will involve production support, incident resolution, defect analysis, minor enhancements, and coordination with development and infrastructure teams.The successful candidate should have strong experience supporting legacy web applications … workarounds.Develop minor enhancements, bug fixes, and configuration changes.Support REST-based integrations and troubleshoot API-related issues.Collaborate with development, database, infrastructure, and business teams.Participate in incident, problem, and change-management related meetings and processes.Prepare technical documentation, knowledge articles and support procedures.Participate in on-call or shift-based support ...

service portfolio, including TFE, Active Directory, Jenkins, inventory tooling and Bastion Hosts Driving infrastructure as code adoption and the evolution of AI-driven infrastructure management Ensuring the availability, performance and operational health of core services Acting as the escalation point for critical incidents and service issues Balancing operational delivery … engineering teams Strong technical background in Windows and Linux infrastructure Understanding of CI platforms, infrastructure as code and infrastructure automation Ability to balance people management, technical decisions and stakeholder communication Experience improving operational processes, including incident management, change control and on-call practices Track record of coaching ...

/Exchange Online Exchange Server SMTP Routing Mail Flow Architecture Hands-on knowledge of SPF, DKIM, DMARC, and email fraud prevention. Experience in security incident investigation and remediation. Strong understanding of malware analysis and advanced email threats. Familiarity with SIEM platforms such as Splunk, Microsoft Sentinel, or QRadar. Knowledge … scripting/automation using PowerShell or Python is desirable. Strong analytical and troubleshooting skills. Stakeholder management and communication skills. Incident management and problem-solving capability. Ability to work in a high-pressure operational environment. Excellent documentation and knowledge-sharing skills. Security Clearance (Preferred) SC Cleared ...