501 to 525 of 1,303 Incident Management Jobs in the UK

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource.You’ll play a key role in a fast-paced, tech-led company that delivers real-time data and … customers. In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You’ll More ❯

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You’ll play a key role in a fast-paced, tech-led company that delivers real-time data … customers. In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You’ll More ❯

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You'll play a key role in a fast-paced, tech-led company that delivers real-time data … customers. In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You'll More ❯

operations. Designing, documenting, and implementing new operational processes related to our activities, ensuring they are robust, compliant, and built for hyper-scalability while maintaining a positive customer experience. Leading incident responses for payment disruptions, driving them to a swift and effective close, and developing, implementing strategies to prevent recurrence. Developing, maintaining comprehensive documentation for all payment operational processes and … and translate strategic objectives into operational plans and execution. Experience in designing and implementing new operational processes, ideally within a fintech environment and with consistent changes. Solid understanding of incident management principles and best practices, specifically within a real-time payments context. Excellent data analysis skills with the ability to interpret complex payment data, draw meaningful conclusions, and … make data-driven decisions. Exceptional organizational, problem-solving, and decision-making skills. Strong communication, interpersonal, and stakeholder management skills. Ability to work independently and collaboratively in a fast-paced environment. Very strong knowledge of Excel/Gsheets and SQL. More ❯

Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through effective incident management and the delivery of reliable, consistent, and high-quality IT services. You will be responsible for diagnosing and resolving technical issues, mentoring junior team members, and ensuring … with a strong customer focus. Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Strong experience supporting complex Microsoft/Windows environments/IT systems in large and diverse environments. Window 11 configuration (imaging laptops, configuring mobiles More ❯

Microsoft O365 troubleshooting Resolution of software and hardware issues (laptops, desktops, printers) Installation and configuration of laptops Support for in-house applications Handling tickets in the IT ticketing system Incident management and collaboration with expert teams Preparing and building new hardware Building laptops and PCs with SCCM Basic meeting support (Teams and AV) Physical installation of cabling, monitors More ❯

Support the IS Manager in Disaster Recovery (DR), and Business Continuity (BC) planning activity, ensuring that alternate facilities are provisioned and ready in the event of a disaster. Threat Management – assist with threat assessment and work with business units in articulating impact and mitigations to reduce attack surface. Plan, schedule, conduct and report on systems security audits, ensuring any … corrective/preventive actions identified are tracked to a satisfactory conclusion. Document and report enterprise risk and compliance issues according to required timelines. Assist with the management, planning & preparation of third-party external penetration testing. Assist in preparation and review of corrective action plans associated with penetration test/vulnerability management findings. Perform internal penetration testing to assess … Track staff completion of training modules and manage license levels. Effectively respond to security incidents. Essential knowledge, skills and experience Demonstrable experience across multiple cyber security domains including risk management, compliance, vulnerability management, and incident management. Must have a good understanding of Information Security methodologies, standards and technologies, including ISO27001. Previous experience working in an Information Security More ❯

Support the IS Manager in Disaster Recovery (DR), and Business Continuity (BC) planning activity, ensuring that alternate facilities are provisioned and ready in the event of a disaster. Threat Management – assist with threat assessment and work with business units in articulating impact and mitigations to reduce attack surface. Plan, schedule, conduct and report on systems security audits, ensuring any … corrective/preventive actions identified are tracked to a satisfactory conclusion. Document and report enterprise risk and compliance issues according to required timelines. Assist with the management, planning & preparation of third-party external penetration testing. Assist in preparation and review of corrective action plans associated with penetration test/vulnerability management findings. Perform internal penetration testing to assess … Track staff completion of training modules and manage license levels. Effectively respond to security incidents. Essential knowledge, skills and experience Demonstrable experience across multiple cyber security domains including risk management, compliance, vulnerability management, and incident management. Must have a good understanding of Information Security methodologies, standards and technologies, including ISO27001. Previous experience working in an Information Security More ❯

/Contract Type: Permanent We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resources. You’ll play a key role in a fast-paced, tech-led company that … customers. In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g., ServiceNow, Salesforce), and software licensing Collaborate with executive leadership weekly to drive strategy and … reliability Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You’ll More ❯

Person specification Education, Training and Qualifications Master's degree or equivalent professional qualification or experience. Post Graduate Diploma in Digital Health Leadership or equivalent experience. IT Service/project management qualification (e.g., ITIL, MSCE, MSC, MSP, PRINCE2, Agile) or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Extensive experience managing large-scale programmes delivering digital change in … public and private sectors. Deep experience in healthcare and public sector technology. Significant experience in strategic financial management and large capital projects. Proven ability to resolve complex programme, technical, and commercial issues. Skilled in report writing, business planning, and developing strategies and policies. Experience in incident management and service restoration. Knowledge of change management tools and More ❯

models to forecast future performance and valuations. Collaborate with other members of the investment team to develop and implement investment strategies. Prepare detailed investment reports and presentations for senior management and stakeholders. Monitor and review the performance of existing investments and recommend adjustments as needed. Stay abreast of market developments, regulatory changes, and industry news to inform investment strategies. … Participate in meetings with company management, industry experts, and other stakeholders to gather insights and build relationships. Mentorship and development of junior team members. People and Fund Leadership: Motivate and inspire the team and suppliers by demonstrating commitment to the Fund's values, decision pillars and leadership principles. Ensure our Members First culture is consistently and firmly embedded across … the team. Contribute both functional expertise and broader leadership and business management ideas, skills, and experience as part of cross-Fund initiatives. Ensure that effective career development plans are in place for the team. Stakeholder Management: Nurture and maintain internal relationships across all levels of the Fund. Governance and Compliance: Ensure relevant legislative and organisational requirements are met More ❯

rapidly growing and profitable financial software and services firm operating as part of State Street and integral to the Alpha product set. Customers include the world's top investment management, wealth management, banking, and insurance firms. Charles River provides an end-to-end SaaS solution automating front and middle office investment management functions across asset classes on … quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018. Background: Core activities and needs are: Experienced Manager of support … the front office. Basing decisions on data and support process insight, incorporating feedback and client input. Good domain experience, ideally front office. Providing business/functional support for investment management or trading systems. Role and Responsibilities: Reporting to the SaaS Operations and Support Senior Managing Director EMEA, this role is based in our London offices and is key to More ❯

to jointly develop and support viable plans for delivering industry leading solutions on top of standard services and delivering in life support of GTT Enterprise customers. GTT’s Technical Management offering is a consultative, value-add professional services that provides a tailored experience to their client base. As a Technical Manager you will own the technical integrity of a … customer solution, understand the wider context of the solution with the customer and how it aligns with their business, bringing a holistic ITIL based Service Management structure to some of GTT’s most important Managed Customers. At any one time you will work on multiple client accounts and must have the ability to develop and present client solutions to … experience by displaying flexibility, technical excellence, agility, ownership, and responsibility. Becoming an invaluable partner to the client. Monitor industry networking updates, technologies, and best practices to improve overall network management and to remain informed of new technical developments and trends in the industry. Own the customer solution lifecycle from initial customer order onwards, highlighting and managing risks, issues, and More ❯

rewarded. OVERVIEW OF THE DEPARTMENT/SECTION IT Risk, Security & Control department covers cyber security strategy maintenance and tactical planning and operations to provide IT Security protection, governance, risk management and reporting. This includes promoting the global Information Security Standards and Procedures (ISSP) requirements and local security requirements. The department deploys, supports and monitors security solutions such as virus … protection, vulnerability management, compliance monitoring and threat/incident management activities to reduce risk. NUMBER OF DIRECT REPORTS 1-2 MAIN PURPOSE OF THE ROLE To manage the technical delivery of various cybersecurity projects and contribute to the overall success of the Cybersecurity programme function by: Ensuring that projects are delivered according to scope, on time and … etc. Demonstrable proficiency in a wide range of information IT security technologies and embedded security; at the minimum knowledge must cover key cybersecurity domains such as Identity and Access Management, Threat Intelligence, Risk Evaluation, Security Assessment/Testing, Incidence Management and Vendor/Cloud products assessment. Possessing high level of analytical ability where problems are typically unusual and More ❯

sharing activities within your immediate team, wider IT and Cyber team and across departments within Smart. Promote and foster a culture of continuous improvement by example. Actively participate in incident management activities within the IT team and across departments within Smart. Ensure devices remain compliant with Smart’s policies, configuration policies and adopted standards e.g. Smart Corporate IT … Vulnerability and Patching Management Policy, CIS Benchmarks, ISO27001. Ensure only authorised access is granted and maintained to systems and services managed by Smart IT. Manage and maintain user and device lifecycle management with Smart’s own and adapted policies, processes and procedures. Other activities as required. WHO WE ARE LOOKING FOR The skills, experience, and aptitudes we are … every box: Demonstrate a good level of working knowledge of the administration of productivity and collaboration platforms including Google Workspace and Microsoft 365. Demonstrate a working knowledge in the management and maintenance of users, their credentials and access assignment within Identity and Access Management platforms. Demonstrate a practical level of working knowledge of Mobile Device Management platforms More ❯

/system knowledge and experience of approach in more complex issues/tasks. Solution Quality Control Support key business contacts performing audits to ensure data accuracy and integrity. Risk Management Identify and escalate risks to ensure the reliability and stability of our solution and architecture. Prioritise security to protect intellectual property, cybersecurity threats, regulatory compliance, data integrity, and quality. … Skills and experience required: Previous, proven hands-on experience in supporting, troubleshooting, and testing D365 F&O applications: with strong understanding of business process within Supply Chain Management modules. Experience supporting users through incident management, service requests, and system troubleshooting; ensuring minimal disruption to business operations. Exceptional communication and stakeholder management skills with ability to collaborate More ❯

/system knowledge and experience of approach in more complex issues/tasks. Solution Quality Control Support key business contacts performing audits to ensure data accuracy and integrity. Risk Management Identify and escalate risks to ensure the reliability and stability of our solution and architecture. Prioritise security to protect intellectual property, cybersecurity threats, regulatory compliance, data integrity, and quality. … Skills and experience required: Previous, proven hands-on experience in supporting, troubleshooting, and testing D365 F&O applications: with strong understanding of business process within Supply Chain Management modules. Experience supporting users through incident management, service requests, and system troubleshooting; ensuring minimal disruption to business operations. Exceptional communication and stakeholder management skills with ability to collaborate More ❯

on what you find Automate key workflows around deployment, testing, scaling, and failure recovery Collaborate with engineers to build scalable, secure, and resilient services in Node.js Take part in incident response, post-mortems, and ongoing performance tuning Work with tools like Terraform and Docker to keep infrastructure consistent and version-controlled 🧰 The Tech You'll Be Using Languages: Node.js … working in production Node.js environments Hands-on with AWS services and container orchestration (ECS, Docker) Skilled at building and maintaining CI/CD pipelines Experience with observability, monitoring , and incident management Working knowledge of infrastructure-as-code (Terraform, CloudFormation) A collaborative, proactive mindset with strong communication skills 🎁 What You’ll Get A collaborative, mission-driven culture that values More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

IT needs. In this crucial role, you will:Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for … hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel in User Communication: Providing timely updates, clear instructions, and maintaining a professional and empathetic approach.Support More ❯

of standard processes and practices within ERP modules. Platform Ensure that any enhancements of platform solutions are appropriate, timely, risk mitigated and communicated to the organisational needs. Collaboration & Stakeholder Management Contribute to the wider Enterprise Systems strategy providing the financial input on technology direction and initiatives to support the business and its transformation. Partner with key Finance contacts, regularly … period of work. Continually assess and implement strategies to reduce inefficient work. Stay updated on industry and technology trends, seeking system improvement opportunities through peer learning and collaboration. Risk Management Seek out, identify and contribute financial input to strategies to remedy risks to the current system solutions and their use within Williams. Ensure that appropriate risk management practices … proven hands-on experience in supporting, troubleshooting, and testing D365 F&O applications, with a strong understanding of business process within Finance and Procurement modules. Experience supporting users through incident management, service requests, and system troubleshooting; ensuring minimal disruption to business operations. Exceptional communication and stakeholder management skills with ability to collaborate with technical teams. Experience working More ❯

team. Foster a culture of ownership, collaboration, and continuous learning. Manage team performance, set clear goals, and conduct regular performance reviews. Define and implement reliability standards. Develop and improve incident management processes in alignment with engineering support, ensuring effective resolution and root cause analysis. Drive proactive monitoring, alerting, and automation to minimize downtime and improve system reliability. Lead … efforts to eliminate single points of failure. Collaborate with DevOps practice to ensure best practices to accelerate delivery. Drive post-incident reviews and implement preventative measures. WHAT YOU WILL NEED Proven experience in SRE, DevOps, or related roles, with some experience in a mentorship or managerial position. Strong knowledge of cloud platforms (AWS, GCP, Azure) and modern infrastructure technologies … at least one programming or scripting language (e.g., Python, Go, Bash). Deep understanding of networking, databases, and distributed systems. Strong communication , collaboration, and problem-solving skills. Experience with incident response, on-call rotations, and post-mortem processes. If you are ready to be at the forefront of the AdTech industry, shaping its future, and driving success for both More ❯

of standard processes and practices within ERP modules. Platform Ensure that any enhancements of platform solutions are appropriate, timely, risk mitigated and communicated to the organisational needs. Collaboration & Stakeholder Management Contribute to the wider Enterprise Systems strategy providing the financial input on technology direction and initiatives to support the business and its transformation. Partner with key Finance contacts, regularly … period of work. Continually assess and implement strategies to reduce inefficient work. Stay updated on industry and technology trends, seeking system improvement opportunities through peer learning and collaboration. Risk Management Seek out, identify and contribute financial input to strategies to remedy risks to the current system solutions and their use within Williams. Ensure that appropriate risk management practices … proven hands-on experience in supporting, troubleshooting, and testing D365 F&O applications, with a strong understanding of business process within Finance and Procurement modules. Experience supporting users through incident management, service requests, and system troubleshooting; ensuring minimal disruption to business operations. Exceptional communication and stakeholder management skills with ability to collaborate with technical teams. Experience working More ❯

Azure services, ensuring our colleagues can work effectively without technical disruptions. This role can be based in either Glasgow or Edinburgh office with a hybrid workstyle. Role and Responsibilities Incident Management and Troubleshooting: Diagnose and Resolve Issues Ticketing System Management User Support and Communication: Customer Service Effective Communication System Monitoring and Maintenance: Cloud Service Monitoring Routine Maintenance … User Account and Access Management: Account Administration Security Compliance Documentation and Reporting: Knowledge Base Maintenance Performance Reporting Key Skills & Experience Previous IT Support experience, ideally at a Managed Service Provider Can solve most Windows-based Workstation issues independently Good, core fundamental knowledge in general IT Configure and support Microsoft 365 Install & configure PCs and Laptops Have good experience of More ❯

IT needs. In this crucial role, you will:Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for … hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel in User Communication: Providing timely updates, clear instructions, and maintaining a professional and empathetic approach.Support More ❯