Customer Success Operations Manager
- Location
- United Kingdom
both the Sales and CSM teams. The role will be engaged around activities related to the customer experience, including providing support for initial customer onboarding, driving overall customer satisfaction, and helping to grow and retain revenue on existing accounts. This role will be responsible for facilitating internal activities related … within the larger organization. Management of customer service requests including processing manual service order agreements and facilitating outsourced cross connect orders Support initial customer onboarding for all new customers including tracking all onboarding metrics within SFDC Support customer intake process, including taking the lead on completion of customer questionnaires ...