101 to 125 of 280 Performance Metrics Jobs in the UK

to lead a high-performing team responsible for managing new enquiries and ongoing patient care. This role is pivotal in driving service excellence, improving patient experience, and delivering measurable performance results. You'll combine hands-on operational leadership with strategic oversight — optimising systems, refining patient pathways, and ensuring that every interaction reflects our clients' commitment to quality and compassion. … Key Responsibilities Performance & KPI Management Own and monitor performance metrics across enquiry and patient support functions. Track daily dashboards and produce weekly reports for senior management. Achieve strong conversion rates and service-level performance. Ensure prompt patient follow-up and timely communication throughout the care journey. Team Leadership & Culture Lead, motivate, and support the Patient Support Team More ❯

manage a talented team of engineers, oversee daily operations, and ensure SLA excellence across a diverse client base. Youll be instrumental in shaping processes, mentoring staff, and driving technical performance in a company that truly values innovation, collaboration, and growth. Required Skills: Proven experience as a Service Desk Manager/Team Leader within an MSP environment (essential) Strong knowledge … of MSP operations, service delivery, and escalation management Solid technical understanding of Microsoft 365, Azure, networking, and infrastructure Excellent leadership, coaching, and communication skills Ability to manage workloads, performance metrics, and client relationships remotely Strategic thinker confident implementing new ideas and improving service efficiency Exclusive Benefits: £40,000 - £50,000 Salary Fully Remote Role flexibility to work from More ❯

and Azure to design, develop, and implement data warehouses, data lakehouses, and AI/ML models that fuel our data-driven operations. Skills/Experience Design and build high-performance data pipelines: Utilize Databricks and Apache Spark to extract, transform, and load data into Azure Data Lake Storage and other Azure services. Develop and maintain secure data warehouses and … models: Integrate Machine Learning into data pipelines, leverage Databricks ML and Azure ML to develop predictive models and drive business insights. Monitor and optimize data pipelines and infrastructure: Analyze performance metrics, identify bottlenecks, and implement optimizations for efficiency and scalability. Collaborate with cross-functional teams: Work closely with business analysts, data scientists, and DevOps engineers to ensure successful More ❯

sales team Leading the sales function, ensuring that monthly and quarterly sales targets are met or exceeded Designing and implementing new business opportunities to drive revenue growth Monitoring team performance, providing coaching and feedback to improve results Analysing sales performance metrics to identify areas for improvement and implement solutions Align internally on sales strategies and objectives Provide … detailed reports on team performance, market trends and sales forecasts, using data to inform strategy adjustments, as well as provide detailed and accurate sales forecasts using Salesforce and Zoom Ensuring high morale and engagement Manage all sales team processes and procedures We’re looking for a hands-on, resilient leader who can lead from the front and navigate a More ❯

sales team Leading the sales function, ensuring that monthly and quarterly sales targets are met or exceeded Designing and implementing new business opportunities to drive revenue growth Monitoring team performance, providing coaching and feedback to improve results Analysing sales performance metrics to identify areas for improvement and implement solutions Align internally on sales strategies and objectives Provide … detailed reports on team performance, market trends and sales forecasts, using data to inform strategy adjustments, as well as provide detailed and accurate sales forecasts using Salesforce and Zoom Ensuring high morale and engagement Manage all sales team processes and procedures We're looking for a hands-on, resilient leader who can lead from the front and navigate a More ❯

Apache Spark, and Azure to design, develop, and implement data warehouses, data lakehouses, and AI/ML models that fuel our data-driven operations. Duties Design and build high-performance data platforms: Utilize Databricks and Apache Spark to extract, transform, and load data into Azure Data Lake Storage and other Azure services. Design and oversee the delivery of secure … Integrate Machine Learning into data pipelines, leverage Databricks ML and Azure ML to develop predictive models and drive business insights. Design, Monitor and optimize data pipelines and infrastructure: Analyze performance metrics, identify bottlenecks, and implement optimizations for efficiency and scalability. Collaborate with cross-functional teams: Work closely with business analysts, data scientists, and DevOps engineers to ensure successful More ❯

Monitor account activity and ensure clients are drawing down on available services effectively. Collaborate with internal teams (Sales, Operations, Finance, Product, etc.) to deliver seamless client experiences. Regularly review performance metrics with clients and provide recommendations for optimisation. Prepare and deliver reports, proposals, and business reviews to demonstrate value delivered. Qualifications Proven track record as an Account Executive … usage patterns. Strong organisational skills and ability to manage multiple priorities. Proficiency with CRM systems and MS Office tools (Excel, PowerPoint, etc.). What We Offer Competitive salary and performance-based bonus. Opportunity to work with leading clients in [industry/sector]. Professional growth in a collaborative, fast-paced environment. Benefits package including [health, pension, etc.]. Additional More ❯

Monitor account activity and ensure clients are drawing down on available services effectively. Collaborate with internal teams (Sales, Operations, Finance, Product, etc.) to deliver seamless client experiences. Regularly review performance metrics with clients and provide recommendations for optimisation. Prepare and deliver reports, proposals, and business reviews to demonstrate value delivered. Qualifications Qualifications & Experience Proven track record as an … Strong organisational skills and ability to manage multiple priorities. Proficiency with CRM systems and MS Office tools (Excel, PowerPoint, etc.). Additional Information What We Offer Competitive salary and performance-based bonus. Opportunity to work with leading clients in [industry/sector]. Professional growth in a collaborative, fast-paced environment. Benefits package including [health, pension, etc.]. Still More ❯

and attribution expertise. You will be liaising with a range of clients in a support/consultative capacity, helping them to discern insight and strategy based on the key performance metrics put together through the Data Science model. The role will be dynamic and varied, with future opportunities to move departments through a bespoke Centre of Excellence Grad … business's products, and provide ongoing client training on these Ensure the timely and successful delivery of solutions, according to customer needs and objectives Forecast and track key account metrics, identify, and help realise upsell opportunities; grow opportunities within the customer base, and collaborate with the sales team to ensure growth attainment Continually strive to provide the best customer More ❯

tracking and approval Reporting: Responsible for designing, implementing and maturing portfolio delivery and Exec level reporting Reporting on portfolio level risks, constraints and opportunities Develop and implement key portfolio metrics and insights to support leadership decision making Develop and implement domain portfolio health check reporting Visibility: Responsible for enabling visibility of all portfolio initiatives and enable a single Tech … content for accuracy and currency Qualifications: Essential 5+ years of experience within a portfolio/enterprise level PMO Strong understanding of portfolio management frameworks Understand KPIs, dashboards, and portfolio performance metrics Significant experience in PPM tools Desirable Advanced data analysis and visualization An appropriate degree, equivalent qualification or experience Experience in identifying and implementing continuous improvement efforts and More ❯

CD pipelines using tools such as GitLab CI, Jenkins, Ansible, Terraform, and CloudFormation. • Security Leadership: Implement and monitor security best practices to ensure our infrastructure is resilient and secure. • Performance Monitoring: Keep a close eye on performance metrics across all nodes and proactively address issues. • Team Mentorship: Collaborate with senior technical leads and mentor junior engineers, sharing More ❯

current state of service management processes and identify areas for improvement. Design and begin implementation of core ITIL processes (Problem and Knowledge Management as a priority) Review SLAs and performance metrics and recommend improvements. Coach and mentor existing staff to adopt ITIL principles and develop process ownership. Drive collaboration between technical teams, service desk, and business users to … maturity and produce achievable plan for 12 week period. Implementation or enhancement of key ITIL processes and documentation. Knowledge transfer and coaching plan for the internal team. Agreed service performance reporting and improvement framework. SERVICE DELIVERY, SERVICE, ITIL, COMMUNICATION, PUBLIC SECTOR, GOVERNMENT Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the More ❯

to produce high-quality work that meets the needs of users. Alongside this, you will play an active role in contributing to our Service & Organisation Design practice. Dimensions Key performance indicators for the role Individual utilisation: 90% Problem solving responsibility and complexity Medium, providing practice specific support on client projects to other service designers working in complex spaces Internal … creating a clear case for change based on user evidence, business outcomes, and/or financial evidence. Ability to analyse both qualitative and quantitative data (e.g. user feedback, service performance metrics) to inform and iterate on design decisions. Knowledge of and experience in designing services that adhere to standards for accessibility and inclusive design. Experience of working across More ❯

receive top-notch support. What you’ll do: Lead and motivate the service desk team Manage SLAs and maintain contractual requirements Build strong client relationships and identify opportunities Track performance metrics and drive continuous improvement What we’re looking for: Strong leadership and communication skills Problem-solving and customer service expertise Ability to work with data to improve More ❯

receive top-notch support. What you’ll do: Lead and motivate the service desk team Manage SLAs and maintain contractual requirements Build strong client relationships and identify opportunities Track performance metrics and drive continuous improvement What we’re looking for: Strong leadership and communication skills Problem-solving and customer service expertise Ability to work with data to improve More ❯

and up-to-date customer data. Develop and implement CRM strategies to improve customer retention and loyalty. Segment customer data to create personalized marketing campaigns. Monitor and analyse CRM performance metrics to identify trends and opportunities. Collaborate with sales and marketing teams to align CRM initiatives with business goals. Skills & Experience Proven experience as a CRM Manager or More ❯

resource allocations for software development and deployment projects Coordinate software engineering, DevOps, testing, and customer operations (support) to drive progress and problem resolution Provide regular project updates, reports, and performance metrics to both customers and internal stakeholders Manage project budgets, cost forecasting, and financial reporting, ensuring profitability and cost efficiency Act as the primary point of contact for More ❯

on territory needs and market analysis Generate partner-sourced pipeline Oversee the onboarding and training of new partners Develop and implement strategic partner and territory plans Monitor & Analyze partner performance metrics Collaborate cross-functionally with internal sales, marketing, and other teams to ensure alignment and maximize partnership efficacy Identify opportunities to enhance partnership outcomes and proactively address challenge More ❯

accountability. Experience building or formalising a project function. The Rewards £60,000 salary Quarterly bonus (up to 5% of salary) Annual bonus (up to 10% of salary) Clear, achievable performance metrics tied to delivery, profitability, and revenue. Leadership development and mentoring. Opportunity to play a key role in the company’s strategic growth. If you are ready to More ❯

Oversee the creation of proposals, presentations, and tenders to ensure consistency and impact. Lead, mentor, and inspire the business development team to deliver consistently against acquisition goals. Define clear performance metrics and reporting to track progress and success. Provide market intelligence and competitor insights to shape business strategy. Act as a senior ambassador for ITPS at industry events More ❯

for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line with business objectives. Maintain compliance with Sonrai's quality management system. UK and international travel may be required as necessary to meet with clients. Frequency More ❯

contained and eradicated. Cyber Crisis Testing: Participate in cyber-attack simulations and scenario exercises to test resilience and improve preparedness. Reporting: Develop and improve reporting dashboards and security/performance metrics to drive continuous improvement in security operations. Security Tools Support: Support the implementation, maintenance, and configuration of security tools and systems for prevention, detection, and response. Audit More ❯

high-quality, trusted data. Champion data governance, quality, and accessibility across the organisation. Align platform capabilities with strategic business objectives and evolving stakeholder needs. Monitor usage, adoption, and data performance metrics to drive continuous improvement. Function as the voice of the customer and business in all stages of product development. Ensure compliance with data protection, regulatory, and internal More ❯

management. Key Responsibilities: Collaborate with cross-functional teams to develop, manage, and monitor technology or transformation projects. Utilise advanced Excel skills and analytical tools to generate reports, forecasts, and performance metrics. Ensure compliance with financial policies, regulations, and industry standards. Perform cost-benefit analysis and financial modelling to support project decision-making. Provide financial insights and recommendations to optimise More ❯

management. Key Responsibilities: Collaborate with cross-functional teams to develop, manage, and monitor technology or transformation projects. Utilise advanced Excel skills and analytical tools to generate reports, forecasts, and performance metrics. Ensure compliance with financial policies, regulations, and industry standards. Perform cost-benefit analysis and financial modelling to support project decision-making. Provide financial insights and recommendations to optimise More ❯