76 to 100 of 280 Performance Metrics Jobs in the UK

solutions into business value for clients. Strong expertise in sales techniques, including deal origination, lead generation, pipeline management, negotiation, and closing deals. Strong analytical skills to evaluate data and performance metrics to drive account strategy. Ability to work collaboratively and effectively across functional teams to deliver client-centric solutions. Excellent presentation skills, written and verbal communications skills Exceptional More ❯

functions. In this role you will play a key role in: Operating Model Design and Implementation - Develop future state global Shared Services models, including governance, service delivery frameworks, and performance metrics. ERP Implementation Support - Lead or support ERP platform selection, design, readiness, adoption and post go live optimisation (e.g., SAP, Oracle, Workday). AI Enablement - Identify opportunities for AI More ❯

management, and customer experience - to deliver measurable business results. Key Responsibilities as Campaign Marketing Manager: Develop and execute integrated marketing campaigns Collaborate cross-functionally with internal stakeholders Establish clear performance metrics, continuously monitor outcomes, and optimise campaigns based on data insights to maximise effectiveness and return on investment Manage the full campaign lifecycle Oversee campaign budgets and forecasting … performance Utilise data and analytics to inform audience segmentation, targeting strategies, and message development Lead, coach, and mentor a Campaign Executive Champion innovation, incorporating automation, AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences … days of annual leave, plus access to Perkbox benefits and wellbeing initiatives Three annual charity days to support community engagement Discretionary annual bonus aligned with individual and company performance Life insurance provided following completion of probation A professional and collaborative environment that values innovation, excellence, and career development More ❯

Description The MI and Reporting Manager will lead the development, delivery, and continuous improvement of management information (MI), performance dashboards, and compliance reporting across the Welsh Water contract. This role is pivotal in ensuring data-driven decision-making, operational transparency, and contractual compliance. Key Responsibilities Design and maintain KPI dashboards and MI reports to support operational, commercial, and HSEQ … teams. Maintain high standards of data quality and integrity within the relevant databases. within the BI Reporting database Ensure real-time visibility of performance metrics via live systems accessible to Welsh Water and internal stakeholders Produce monthly and quarterly reports summarising compliance with the contractual obligations. Interrogate and interpret large volumes of data to identify, support and challenge … business opportunities Support governance reviews and steering groups by providing detailed performance insights and audit-ready documentation. Translate business requirements into specifications for new solutions Experience and Qualifications Attention to detail: A meticulous approach is vital for identifying and correcting anomalies that could affect reporting results Time Management: The ability to manage workload and prioritize tasks to meet deadlines More ❯

knowledge of Google's evolving algorithms, including the integration of AI and machine learning ranking systems. The successful candidate will own the website's content strategy and technical SEO performance, ensuring optimised, structured, and compliant content delivery that enhances visibility, user experience, and engagement. Key Responsibilities Develop and execute a comprehensive SEO and content marketing strategy to position the … best practices. Apply advanced technical SEO techniques, including configuration, schema markup, canonical tags, and site architecture improvements. Conduct regular audits to ensure optimal website speed, mobile responsiveness, and technical performance for Google crawler bots. Collaborate with the Creative Lead on graphics, visuals, and UI/UX enhancements to maximise engagement and search performance. Research, plan, and oversee the publication … of high-quality, industry-compliant written content that supports brand authority and organic visibility. Track SEO performance metrics, prepare reports, and recommend data-driven improvements. Stay up to date with innovations in SEO, content marketing, AI, and machine learning to ensure cutting-edge strategies are implemented. Liaise with internal stakeholders to ensure alignment of SEO strategy with wider More ❯

updates are accurate, timely, and clearly translated for stakeholders. You'll work in a high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major … incidents , ensuring swift resolution and accurate communication. Monitor KPIs, SLAs, and performance metrics to maintain service excellence. Translate technical information into clear business updates for stakeholders. Drive continual improvement initiatives using data insights and analytics. Ensure content accuracy and consistency in incident reporting. Collaborate with existing team members to support overall incident management strategy. What We're Looking More ❯

working autonomously. Here's what the role looks like: Reporting to the IT Operations Lead , our Customer Experience Manager will be responsible for all operational delivery activities, including service performance, work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Work with key personnel both within SWORD and at the CUSTOMER … to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership and collaborative relationship Maintain and where possible improve upon service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performance metrics are met and customer satisfaction is high Have regular engagement More ❯

working autonomously. Here's what the role looks like: Reporting to the IT Operations Lead , our Customer Experience Manager will be responsible for all operational delivery activities, including service performance, work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Work with key personnel both within SWORD and at the CUSTOMER … to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership and collaborative relationship Maintain and where possible improve upon service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performance metrics are met and customer satisfaction is high Have regular engagement More ❯

toolbox of content and enablement materials for the global (Tech) Sales team, ensuring they are equipped to articulate business value and competitive differentiation. Utilize sales data, market analytics, and performance metrics to inform strategic decisions, optimize the allocation of technical sales resources, and drive predictable revenue growth. Organizational Development & Leadership: Build, develop, and lead a sustainable, high-performing … roles, responsibilities, management structures, and compensation plans for all technical sales roles (e.g., Account Solution Architects, Specialist Solution Architects, Sales Specialists). Champion consistent and clearly defined career paths, performance expectations, and professional development opportunities for the team, including technical certifications and soft skill development. Oversee and influence the effective allocation of technical sales resources across segments and geographies … insights to shape strategy, identify market opportunities, and solve complex business problems. Exceptional leadership and organizational development skills, with a focus on talent cultivation, mentorship, and fostering a high-performance culture. Strong business acumen with the ability to translate technical capabilities into compelling business value and ROI for customers. Excellent communication, presentation, and interpersonal skills, capable of engaging effectively More ❯

services and solutions. The role DXC Technology is seeking a dynamic and technically adept Solution Engineer to support our strategic partnership with Dynatrace, a leader in observability and application performance monitoring. This role is pivotal in driving technical sales engagements, crafting tailored observability solutions, and aligning Dynatraces capabilities with DXCs service offerings. As a trusted technical advisor, you will … a trusted advisor, guiding customers through evaluation, deployment strategies, and ongoing optimization of Dynatrace solutions. Solution Design & Presentation: Design tailored solutions leveraging the Dynatrace platform, ensuring scalability, security, and performance across diverse environments. Design and propose observability architectures across cloud-native, hybrid, and multi-cloud environments. Develop complex proposals and cost models aligned with customer goals and DXCs service … technical content creation. Industry & Market Representation Represent DXC and Dynatrace at industry events, webinars, and conferences. Deliver keynote presentations and lead demo booth activities to showcase solution capabilities Key Performance Metrics Win Rate Contribution: Percentage of deals influenced or supported that result in closed-won outcomes. PoC Success Rate: Ratio of successful proof-of-concepts leading to customer More ❯

2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop the team, manage escalations, and work closely with clients and internal stakeholders to deliver a first-class support service. This … improvement. Process Improvement: Continuously review and enhance helpdesk processes, documentation, and workflows. Project Involvement: Support and lead elements of IT projects, deployments, and system upgrades. Reporting & KPIs: Monitor team performance metrics and provide management reports on service levels and client satisfaction. About You We're looking for a proactive, hands-on leader with a passion for service delivery More ❯

system to manage planning, scheduling, and inventory control functions. * Ensure accurate data entry and maintenance of BOMs, routings, work orders, and inventory records. * Generate reports and dashboards to track performance metrics such as OTD (On-Time Delivery), schedule adherence, and capacity utilization. Cross-Functional Collaboration * Work closely with the Planner, Sales, Customer Service and Operations to align production … APICS CPIM or CSCP certification ( Desirable ) * Experience in problem solving newly introduced ERP systems * Experience with lean manufacturing and continuous improvement methodologies. * Familiarity with Metal fabrication processes ( Desirable ) Key Performance Indicators (KPIs): * Schedule adherence * On-time delivery rate * Inventory turnover * Production efficiency * ERP data accuracy The above is a selection of responsibilities, there may be other tasks not listed More ❯

weeks' notice Overview This role focuses on defining data requirements, assessing AI products, and evaluating the business value of new and existing tools. Responsibilities Develop KPIs to measure performance and track success across products. Build a metrics framework to evaluate cost savings, risk reduction, revenue impact, and overall value of new initiatives. Review existing products and determine whether … documentation to support decision-making and governance. Required Skills & Experience Experience evaluating AI solutions as well as standard business products. Strong analytical skills with a focus on business value, performance metrics, and product assessment. More ❯

programs for enterprise insurance clients Develop detailed project plans, ensuring visibility, accountability, and flawless execution Coordinate across engineering, product, and customer teams to deliver with excellence Define and track performance metrics and project KPIs Identify and implement process improvements, leveraging automation where possible Act as a trusted technical advisor - driving customer success and feeding valuable insights back into More ❯

Workday, PeopleSoft) Troubleshooting Kronos system errors, security roles, and data inconsistencies. Analytical & Reporting Skills Ability to analyse workforce data for trends, compliance, and efficiency improvements. Experience creating dashboards and performance metrics for labor utilisation. Strong skills with Excel, data analysis, and pivot tables. Experience preparing audits for timekeeping compliance. Stakeholder Support & Training Supporting HR, Payroll, and Operations teams More ❯

market trends and customer need to identify growth opportunities. • Manage product positioning, pricing, and promotional activities. • Build strong relationships with vendors and partners to enhance SCC's offerings. • Monitor performance metrics and report on campaign effectiveness. • Ensure compliance with SCC's standards and industry regulations. • Undertake activity to bring new services to market within the business, ensuring that More ❯

National security vetting: clearance levels - GOV.UK, information on the Security Vetting and Clearances Intranet page or contactengland.securityvetting@nhs.net. Person Specification Knowledge & Skills Essential Service level management - Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration More ❯

data quality, compliance, and stewardship. BI Solutions: Lead the adoption of scalable, secure, and user-centric BI tools and platforms. Insight Delivery: Translate complex data into actionable insights and performance metrics. Innovation: Explore and implement emerging technologies and methodologies in BI and analytics. Culture & Change Leadership: Promote data literacy and evidence-based decision-making across the organisation. Stakeholder Engagement More ❯

Quarterly review and reporting on client activity Lead client engagement calls and business reviews. Document and manage all action/project plans within assigned accounts. Define and utilize key performance metrics. Track and analyze the progress and overall strategic direction for client accounts. Prepare and deliver quarterly (QBR) and annual (ABR) client business reviews. Administrative Maintain activity records in More ❯

We are seeking a proactive Contact Centre Manager to lead and optimise the performance of a customer-focused team within the technology and telecoms industry. This role is based in Reading and requires strong organisational and leadership skills to ensure exceptional service delivery. Client Details This is an exciting opportunity to join a medium-sized organisation within the technology … maintaining high standards in customer service. Description Manage day-to-day operations of the contact centre to ensure smooth workflows. Lead, coach, and develop a team to achieve key performance indicators. Implement strategies to enhance customer satisfaction and service quality. Monitor and analyse performance metrics to identify areas for improvement. Collaborate with other departments to address customer More ❯

makers at care providers Conduct market mapping and research to identify best-fit prospects and maximise outreach strategies Leverage sales coaching through our sales coaching providers to continuously improve performance and sales techniques Report regularly on progress, performance metrics, and opportunities to optimise outbound strategy. This will be a great opportunity for you if you want to More ❯

Build strong business cases including market sizing, customer segments, commercial modelling, and revenue forecasts. Develop pricing strategies, margin models, and commercial constructs for wholesale and enterprise products. Analyse product performance, profitability, and partner/channel uptake. Recommend commercial improvements to drive growth, adoption, and competitiveness. Work with sales, marketing, and channel teams to create effective GTM plans. Support sales … strategy, addressing technical, operational, and customer support requirements Oversee the full lifecycle of in-line products and props, ensuring they continue to deliver value to customers and meet business performance metrics Identify opportunities for improvement and optimization based on customer insights, competitor analysis, and industry trends Actively manage current systems to ensure a seamless end-to-end journey … from product ideation, to prop creation and beyond Own product report and dashboard to ensure constant performance evaluation and improvement Key Skills & Experience Essential: Proven experience in Commercial Product Management or Proposition Management within telecoms (wholesale or enterprise). Strong understanding of telecoms technologies and services: fibre connectivity, Ethernet, IP networks, voice, UCaaS/CCaaS, IoT, or managed services. More ❯

test environments, ensuring proper replication of production environments where applicable. Implement environment provisioning tools and automation scripts to streamline the setup and maintenance process. Regularly monitor the health and performance of test environments, identifying and resolving any issues promptly. Perform environment refreshes and updates to reflect the latest software versions and configurations. Manage environment capacity and resource allocation to … ensure efficient test execution across projects. Implement environment monitoring tools to track performance metrics and identify potential bottlenecks. Identify opportunities to automate test environment setup and maintenance processes. Evaluate and implement new technologies or tools to improve environment efficiency and performance. What you'll need to Work closely with Service Managers, Test Managers, Developers, Test Analysts, and other More ❯

product adoption, retention and expansion Foster a culture of customer-centricity, accountability, and continuous improvement. Analyze customer feedback and usage data to identify risks and opportunities. Monitor customer health metrics and proactively address risks to retention and satisfaction. Establish performance metrics (churn rate, Net Promoter Score (NPS), and Customer Lifetime Value (CLV) and ensure continuous improvement. Advocate … and Support to ensure a seamless customer experience. Lead, mentor, and grow employee capabilities for a high performing Customer Success team with clear and actionable goal setting, development, and performance expectations. Develop customer success team's skills related to product/technical knowledge, analytics, customer interviewing to understand customer needs, customer relationship/networking, data storytelling and impactful presentation. More ❯

visually engaging, on-brand marketing materials. Conduct research on industry trends, competitors and audience needs to inform timely, relevant content and fuel continuous innovation. Monitor and report on content performance, providing actionable insights to optimise campaigns and maximise impact. Ensure all content reinforces Oak's brand narrative, tone of voice and positioning, working closely with the Head of Brand … events and product launches. Utilise tools like Adobe InDesign to design and format visually marketing materials. Leverage HubSpot to build lead nurture campaigns, create automated workflows and track Marketing performance Ensure all content is optimised for SEO and brand voice and tone is consistent across all , providing regular feedback, supporting professional development and allocating tasks Requirements What we're … Exceptional writing and editing skills, with a strong portfolio to match Strategic thinker with commercial awareness and understands how content fuels growth Knowledge of SEO, demand generation and content performance metrics Strong project management and stakeholder communication skills Bonus: experience working on internal comms, employee engagement, or HR tech content Experience in managing or mentoring junior team members More ❯