76 to 100 of 209 Performance Metrics Jobs in the UK

Glasgow, Knutsford or Manchester. Key responsibilities: Develop, implement, and maintain IT service processes aligned to business objectives and best practice. Produce reports, KPIs, and performance metrics to support decision-making and continuous improvement. Work with stakeholders and technology teams to assess needs, improve service delivery, and ensure regulatory ...

Glasgow, Knutsford or Manchester. Key responsibilities: Develop, implement, and maintain IT service processes aligned to business objectives and best practice. Produce reports, KPIs, and performance metrics to support decision-making and continuous improvement. Work with stakeholders and technology teams to assess needs, improve service delivery, and ensure regulatory ...

closing Serve as a dedicated advisor, providing expertise and guidance to ensure a seamless onboarding and activation experience Monitor and report on sales performance metrics, aiming to meet or exceed targets Collaborate closely with the Customer Success and Customer Service teams to ensure a cohesive customer journey ...

will be doing: Lead the development and implementation of a continuous improvement framework aligned with the organisational strategy and customer needs Analyse operational data, performance metrics and customer feedback to identify areas of inefficiency, risk or inconsistent service Manage improvement projects to ensure they have measurable outcomes ...

layer. Define and implement Data Operating Models covering organisational design, roles and responsibilities (Data Owners, Data Stewards, Data Custodians), decision rights, escalation paths, and performance metrics (data quality scorecards, compliance dashboards). You will embed these models within client organisations through direct facilitation, training, and change management. Build ...

generation and campaign management through to appointment and demo-setting. Day to day, that means: Setting the tone on the sales floor and driving performance at every level Coaching and developing your team through regular 1-2-1s, performance reviews, and targeted training Owning sales performance metrics and reporting (daily through to quarterly) Partnering with Sales Training and QA teams to sharpen skills and close capability gaps Managing lead flow and data campaigns through Salesforce, ensuring nothing falls through the cracks Working closely with a commercially minded, entrepreneurial leadership team What we're looking ...

quality standards and organisational policies. - Provide expert advice and training on quality protocols, conducting audits to maintain high standards. - Negotiate service level agreements and performance metrics, ensuring contractual obligations are met. - Resolve supplier issues related to quality, performance, and service levels. - Certify alternative suppliers to mitigate risks ...

selling Coach and develop Account Managers and Executives to deliver high-quality client communications Oversee support workflows, ensuring efficient triage, escalation handling, and SLA performance Establish and track performance metrics to improve service quality and team output Lead adoption of operational tools (e.g. Freshdesk), ensuring effective implementation ...

drive online sales growth, improve conversion rates, and enhance customer experience Oversee product listings, pricing, promotions, and inventory management across all platforms Analyze performance metrics (traffic, conversion, AOV, ROI) and provide actionable insights Collaborate with marketing teams on digital campaigns (SEO, PPC, email, social) Manage Amazon advertising (Sponsored … Products, Sponsored Brands, etc.) and marketplace performance Ensure consistent brand presentation and compliance across all digital touchpoints Monitor competitor activity and industry trends to identify new opportunities Requirements Minimum 10 years of experience in eCommerce management, with strong exposure to both eShop platforms and Amazon Hands-on experience with ...

materials are up to date and accurate Monitor the release process to identify and address any issues or risks Analyse and report on release performance metrics Collaborate with key stakeholders to ensure all requirements are met Maintain a thorough understanding of: Products and services Key features and capabilities … Customer needs and preferences Monitor service levels and performance, ensuring alignment with agreed Service Level Agreements (SLAs) Identify service issues and work cross-functionally to resolve them Analyse service performance data to identify trends, patterns, and potential risks Conduct testing of products and services prior to release Support ...

materials are up to date and accurate Monitor the release process to identify and address any issues or risks Analyse and report on release performance metrics Collaborate with key stakeholders to ensure all requirements are met Maintain a thorough understanding of: Products and services Key features and capabilities … Customer needs and preferences Monitor service levels and performance, ensuring alignment with agreed Service Level Agreements (SLAs) Identify service issues and work cross-functionally to resolve them Analyse service performance data to identify trends, patterns, and potential risks Conduct testing of products and services prior to release Support ...

Hours: 42.5 hours per week (8.30am to 5.30pm) Company Introduction Trespass is a leading outdoor clothing and equipment brand known for its commitment to performance, quality, and affordability. With over 300 retail stores worldwide and an established web presence in the UK along with exciting opportunities to further expand … Head of Ecommerce, you will lead our online business across the Trespass and Nevisport websites, marketplaces, and international channels. You will oversee our Trading, Performance Marketing, Merchandising, Content Marketing, Optimisation (SEO, GEO), Marketplace, Development, BI, Customer Service and Photography teams as well as reporting directly to the company owners ...

Telecoms, ISP, and MSP sectors , and they're scaling fast. They’re searching for a high-impact Head of Engineering who can elevate performance, drive operational excellence, and build a truly world-class engineering function. 💼 The Opportunity This role sits at the intersection of technical credibility and engineering leadership … play a pivotal role in shaping how engineering operates as the company grows. 🔥 What You’ll Lead & Own Full ownership of engineering performance and delivery Building a high-performing, delivery-focused culture Setting clear expectations for ownership, accountability & engineering standards Coaching, mentoring, and developing engineering talent Leading roadmap delivery ...

operating at a senior 2nd/3rd line level or already leading a service/help desk, who wants to take ownership of team performance, processes, and service delivery. Your New Role You will be responsible for leading the service desk team, ensuring high levels of service across multiple … line engineers * Acting as the escalation point for technical issues across Microsoft 365, endpoints, and networking * Managing ticket queues, SLAs, and overall service desk performance * Driving service improvements, documentation standards, and best practices * Supporting onboarding, training, and development of team members * Maintaining strong client communication and managing expectations * Working ...

high-traffic eCommerce platforms across multiple well-known consumer brands. You'll work closely with product and digital teams to analyse website and app performance, support checkout and feature optimisation, and build reporting and dashboards used across the business. Key Responsibilities Analyse customer journeys and conversion funnels across … stakeholders across the business Work with data to identify opportunities to improve checkout and key website features Provide insights into user behaviour, conversion, and performance metrics Requirements 1-2 years' experience in digital or product analytics Understanding of website analytics and conversion funnels Experience with SQL Experience building ...

governance frameworks, providing clear reporting on progress, risks, and value.Ensure compliance with architectural, cyber, AI governance, and regulatory requirements (e.g., DPIA, AIIA). Track performance metrics such as throughput, accuracy, cycle time, and adoption. S takeholder Engagement Translate business needs into precise product requirements.Communicate roadmap updates, risks … features across internal teams and clients.Create training and enablement materials.Track and evidence value delivered, including efficiency gains and improved user experience.Continuously optimise based on performance insights and feedback. Scope Automation agents and workflow automation across:Motor, Property & CasualtySpecialist and regulated operationsField services, risk, surveying, inspectionDelegated authority, TPA, BPO environmentsClient ...

focussing on day-to-day productivity and ensuring coordinated, efficient and optimised service delivery across teams. You will monitor and manage the overall team performance and ensure that adequate resource and capacity plans are maintained. On occasion you will be required to fully deputise for the CRSO - acting with … their environment and appropriate prioritisation is placed on remediation priorities to address out of tolerance risks.* Monitor and manage the day-to-day performance, productivity and efficiency of the function identifying areas for optimisation to drive continuous improvement.* Continuously assess, mature and optimise our ways of working.* Support ...

standard processes, apply critical problem solving skills to identify improvement areas to drive efficiency and effectiveness. Drive adherence to SLA's, achieve set performance metrics, focus on user satisfaction. Work closely with partner teams (e.g. sales, product, finance, legal etc) to ensure smooth communication and stakeholder management. Qualifications … environment. Excellent problem-solving skills and the ability to troubleshoot and solve complex issues under pressure, with a "can do" attitude & eye for change. Metrics driven, ability to multitask, manage day to day independently to meet required SLA's without sacrificing output quality. Strong communication, interpersonal, and presentation skills. ...

portfolio. This is a commercial role with frequent interaction with senior partners. Reporting into the Head of Procurement, you will focus on improving pricing performance, strengthening quoting effectiveness, and unlocking incremental revenue and EBIT through advanced analytics and AI-led decisioning. What you will do Lead the design … consideration of value, risk, and commercial strategy Facilitate senior Sales, Product and Leadership teams through AI-informed pricing strategy development Deliver clear pricing insights, performance metrics, and test-and-learn measurement Be an expert on pricing innovation, market trends, and latest AI capabilities Qualifications About you Experience ...

consistently outperform targets. The Role As SME Sales Manager, you’ll take ownership of a team of Sales Associates and Sales Executives, driving performance, coaching in live deal environments, and embedding a high-expectation, high-support culture. This role is ideal for: An experienced sales manager passionate about people … performing senior sales professional ready to step into their first people management role. You’ll be trusted with full responsibility for SME revenue performance, supported by a collaborative, growth-driven leadership team in a business that invests heavily in its people. What You’ll Be Doing Sales Leadership & Team ...

consistently outperform targets. The Role As SME Sales Manager, you'll take ownership of a team of Sales Associates and Sales Executives, driving performance, coaching in live deal environments, and embedding a high-expectation, high-support culture. This role is ideal for: An experienced sales manager passionate about people … performing senior sales professional ready to step into their first people management role. You'll be trusted with full responsibility for SME revenue performance, supported by a collaborative, growth-driven leadership team in a business that invests heavily in its people. What You'll Be Doing Sales Leadership & Team ...

employee is not required to make any contributions to the scheme) - A death in service benefit at four times your pensionable salary - A Performance-Related annual bonus based on defined individual and Company performance metrics, with a target of 5% of base salary and a maximum ...

industry trends, emerging technologies, and talent movements within the tech sector. Leverage market insights to develop tailored recruitment strategies and consult with clients effectively. Performance & Growth- Work towards and exceed key performance metrics, including placements, revenue generation, and client satisfaction. Collaborate with a high-performing team, contributing ...

management and business readiness activities Oversee testing phases including SIT, UAT, and deployment readiness Ensure successful cutover planning and go-live execution Track project performance against KPIs and milestones Support post-go-live stabilisation activities Required Experience Proven experience delivering IFS ERP implementations (IFS Cloud preferred) Strong background managing … Phase Coordinate business readiness activities Support cutover execution planning Manage hypercare support structure Ensure transition into BAU support model Monitor adoption and early-stage performance metrics Why Join This Programme Opportunity to play a key role in a major enterprise transformation initiative High visibility role working directly with ...

opportunities * Design, develop and maintain data models, algorithms and predictive analytics solutions * Create dashboards and reports in Power BI to clearly visualise insights and performance metrics * Work collaboratively with cross functional teams and stakeholders to deliver data driven solutions Requirements * Degree in Data Science, Computer Science, Statistics ...