2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration Including OS installation, driver management, and troubleshooting hardware … MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical experience in video conferencing, AV setups More ❯
Unit 38 Keystone MIS K 3 Building, Clough Road, Hull, England
KEYSTONE MIS LIMITED
You will learn how schools use their MIS systems, including Arbor, Bromcom, and SIMS. You will gain hands-on experience by assisting schools through phone, email, and remotedesktop tools, learning how to resolve technical issues and provide guidance to our customers. Role Learn to support schools using their MIS systems via phone, email, and remote support More ❯
To provide end-user technical support via email, telephone, remotedesktop and on-site. To also assist the other members of the IT team in day to day tasks and provide input to meetings and resolution of issues. The individual is required to be customer service-focused with excellent communication skills as well. Role Active directory administration, setting … diagnose technical issues Working both under own initiative and as part of a team to troubleshoot IT issues through our helpdesk system and directly with employees Proactive server and desktop monitoring Daily network monitoring Daily backup monitoring Server support and maintenance task management Server/Desktop OS and hardware installation Provide out of hours support where required Training More ❯
infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remotedesktop tools. Your background: Experience as a 1st/2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems More ❯
infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remotedesktop tools. Your background: Experience as a 1st/2nd line support analyst – service desk and deskside support Experience in IT administration and support of Microsoft-based systems More ❯
Unit 38 Keystone MIS K 3 Building, Clough Road, Hull, England
KEYSTONE MIS LIMITED
You will learn how schools use their MIS systems, including Arbor, Bromcom, and SIMS. You will gain hands-on experience by assisting schools through phone, email, and remotedesktop tools, learning how to resolve technical issues and provide guidance to our customers. Role Learn to support schools using their MIS systems via phone, email, and remote support More ❯
Nether Poppleton, York, North Yorkshire, England, United Kingdom
Invigorate Recruitment
make a real difference in the company. Key Responsibilities of the 1st Line Support Technician: Capturing, managing and completing IT support tickets Answering phone and providing support (can be remotedesktop support) Research/Quoting/Ordering of IT equipment Updating and maintenance of IT equipment and networks Drop-off/Pick-up of equipment and supplies for More ❯
documents and knowledgebase articles. Attend voice calls Good Documentation skills on the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Use RemoteDesktop to assist the end users as require More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
AllAboutRecruitmentLtd
occasionally be required Duties and responsibilities will include but are not limited to: Supporting IT issues and software and hardware faults Resolving basic issues over the phone and via remotedesktop access Resetting passwords and completing software updates Ordering replacement hardware and accompanying engineers to help with installations. Responding to email and telephone enquiries Admin support to the More ❯
