126 to 150 of 574 Root Cause Analysis Jobs in the UK

end-to-end management of major incidents, problem investigations, and change control processes across the Iomart service desk portfolio. The role ensures that service impacting issues are effectively managed, root causes are identified and resolved, and changes are controlled and communicated with minimal risk to service quality. This role requires close collaboration with service desk teams, technical support groups … including senior leadership and customers. Ensure adherence to the incident management process, SLAs, and escalation protocols. Maintain detailed records of incident timelines, communications, and resolution outcomes. Problem Management Perform root cause analysis (RCA) on recurring or significant incidents, ensuring underlying issues are identified and addressed. Drive the implementation of long-term fixes and preventive measures across technical More ❯

and non-technical staff across numerous areas. Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution Excellent problem solving and Root Cause Analysis skills Proficiency in understanding, analysing and defining corrective actions any tickets raised by users Understanding of virtualization and environments ability to understand Intune administration Knowledge … SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions and probes all fruitful sources for answers. Can see hidden problems and is excellent at detailed analysis by looking beyond the obvious and doesnt stop at the first answer. TECHNICAL LEARNING Able to learn new skills quickly and is adept at learning new industry skills and More ❯

in the UK and should hold a valid Right to Work in the UK. Responsibilities Resolves the most complex and critical issues that Tier 2 cannot address. Conducts comprehensive root cause analysis and implements long-term solutions. Manages high-profile customer escalations and ensures resolution satisfaction. Oversees resolution plans for the most challenging cases and ensures effective … high profiles escalation and outages adequately and professionally working crossfunuctionally to voice the customer impact. Strong commitment to providing exceptional customer service and ensuring customer satisfaction. Capable of identifying root causes of common customer problems and offering clear, concise resolutions. Ability to communicate clearly and professionally with customers, both verbally and in writing. Extensive knowledge of PKI fundamentals, ADCS More ❯

to £70,000 (dependent on experience) Working Arrangement: Hybrid (~2 days on-site per week) Office Location: Central London Responsibilities: Problem Management: Support and facilitate Problem Management activities, driving root cause analysis and producing insightful reports to enhance service performance. Service Transition/Service Introduction: Collaborate with Transformation and Technical Teams to ensure robust service transition practices More ❯

to £70,000 (dependent on experience) Working Arrangement: Hybrid (~2 days on-site per week) Office Location: Central London Responsibilities: Problem Management: Support and facilitate Problem Management activities, driving root cause analysis and producing insightful reports to enhance service performance. Service Transition/Service Introduction: Collaborate with Transformation and Technical Teams to ensure robust service transition practices More ❯

Providing expert-level technical support and administration for core Wintel infrastructure (Windows Server, Active Directory, related technologies). Diagnosing and resolving complex incidents and problems (Level 3 support), performing root cause analysis, and implementing preventative measures. Managing system changes through established change control processes, ensuring proper validation and documentation. Contributing to the installation, configuration, and decommissioning of More ❯

as Security & Compliance, Exchange Online, SharePoint Online, and Intune. Building and installing servers using Azure Resource Manager templates or Azure Portal. Utilizing cloud technologies and third-party tools, performing root cause analysis, and identifying improvements. Collaborating with development teams to ensure continuous integration. Supporting and deploying applications in Azure with the product team. Monitoring, troubleshooting, and resolving More ❯

Azure PaaS infrastructure with Terraform and ARM templates or equivalent technologies At least one high level computer software language. e.g., C# Application Performance Monitoring Incident Management, including incident response, root cause analysis and post-mortem processes Proficient with: PowerShell, Azure CLI, GIT JavaScript, JSON, XML, YAML Experience with: Distributed architectures Container technologies Maintaining and deploying highly available More ❯

of public cloud infrastructure. Monitoring performance and implementing optimisations to enhance user experience. Ensuring system availability and reliability through proactive monitoring, backups, and disaster recovery planning. Incident management and root cause analysis with preventive measures. Implementation of security best practices and compliance monitoring. Design and execution of disaster recovery and business continuity plans. Automation and orchestration using More ❯

as the global point of contact for Billings & Collections process matters across business units and regions Identify and implement process improvements to enhance efficiency, accuracy, and user experience Drive root cause analysis and resolution of billing disputes and collection delays Collaborate with cross-functional teams within the business to streamline workflows Technology & Systems Oversight: Ensure optimal configuration More ❯

to improve system reliability. Security & Compliance: Apply best practices for cloud security, IAM policies, and compliance frameworks (SOC2, ISO 27001, etc.). Incident Response & Performance Optimization: Troubleshoot issues, perform root cause analysis, and implement fixes to optimize performance. Infrastructure as Code (IaC): Utilize Terraform, Ansible, or similar tools to automate infrastructure provisioning and configuration management. Collaboration & Knowledge More ❯

Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of More ❯

Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of More ❯

our tools and platforms Collaborate with the team to troubleshoot and resolve issues, shadowing and learning from Mid and Senior-level Engineers Aligns to incident response processes, helping with root cause analysis and problem resolution during incident management sessions Take ownership and pride in the work delivered, ensure what is delivered is of quality and takes into More ❯

Identify and prioritise test cases suitable for automation, aligned with both functional and non-functional needs. Continuously refine automation frameworks and testing processes to boost efficiency and quality. Conduct root cause analysis of defects and collaborate with development teams to ensure prompt resolution. Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Create More ❯

Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of More ❯

Responsibilities Serve as a senior incident responder, addressing emerging threats across the environment. Collaborate with infrastructure, network, and cross-functional teams to contain, investigate, and remediate security incidents. Conduct root cause analysis and participate in forensic investigations as needed. Enhance system visibility by expanding logging coverage and implementing additional monitoring capabilities. Maintain, update, and regularly test incident … architecture reviews of developed systems to ensure alignment with best practices. Stay up to date with the latest security threats, news, intelligence, tactics, techniques, and vulnerabilities; conduct research and analysis to assess potential impact and exposure. Perform proactive threat hunting activities, and manage the triage, investigation, and escalation of security alerts. Develop Standard operating procedures for operations & architecture activities. … to manage time and prioritize work to maximize productivity. Excellent communication skills (both written and verbal). Exceptional attention to detail and quality. Excellent problem-solving techniques and trouble analysis skills. Endpoint security concepts, controls, and best practices for Servers (e.g. Windows and Linux). General IT networking concepts, protocols, standards and network security concepts, controls, and best practices. More ❯

the role Creation and maintenance of RLG incident response plan and procedures Undertake confidential and sensitive colleague investigations Develop and mature the Incident Response policy, process, and procedures Provide root cause analysis, create metrics, and generate reports and analytics to improve future incident response Collect supporting information and relevant artifacts in support of incident response activities Identify … and execute projects to improve intrusion detection and incident response capabilities Conduct technical analysis on impacted systems to determine impact, scope, and recovery from active and potential cyber incidents Leverage cybersecurity tools to identify and remediate threats Execute the Incident Response Lifecycle and coordinate remediation activities across the organization Recommend solutions to optimize technical and procedural aspects of the … improvements, and features to senior management Provide training and mentoring to team members About you Minimum of 2 years in an incident response or forensic role Understanding of threat analysis and threat modeling Experience with endpoints/EDR in an MDR environment Experience managing complex cybersecurity or service incidents Ability to identify patterns, anomalies, issues across multiple vectors Understanding More ❯

client-specific requirements. This includes the ability to design workflows, define data entities, create business rules, and establish security models within the finance and supply chain domains. • Business Process Analysis: Strong analytical skills to analyze complex business processes, identify pain points, and propose effective solutions using Dynamics 365 Finance and Operations. The ability to understand and map finance and … Troubleshooting: Excellent problem 1 solving skills to identify and resolve issues during system implementation and post-implementation support. This includes the ability to troubleshoot technical and functional problems, conduct root cause analysis, and propose effective solutions. • Communication and Stakeholder Management: Strong communication and stakeholder management skills to effectively collaborate with clients, project managers, developers, and end-users. More ❯

migration, working with project teams and senior stakeholders. Drive process improvement, automation, and security best practice using PowerShell, deployment tools (SCCM/Intune/PDQ), and cloud technologies. Conduct root cause analysis for critical incidents and coordinate long-term resolutions. Develop and maintain comprehensive technical documentation, knowledge base articles, and asset records. Build strong relationships with senior … and best practice. Participate in an on-call rota (with enhanced allowance) to ensure 24/7 service continuity. Ideal Candidate: Significant 2nd/3rd line support or application analysis experience in a complex/regulated environment. Deep knowledge of Microsoft technologies: Windows Server, Active Directory, PowerShell, Exchange, SharePoint, Teams, Azure. Track record delivering major upgrades, migrations, or automation More ❯

Oversee technology issues management and risk acceptance processes. Lead on the 2LoD review of material Technology Incidents and Risk Events ensuring that actual/potential losses, fix details and root cause analysis is reporting in a timely and accurate manner within risk governance. Strategic challenge of 1LoD identification and evaluation of risks associated with technology regulatory change … of mitigation strategies. Escalate material technology risks and issues within the Chief Risk Office and to wider risk governance and recommend appropriate mitigation. Provide insightful data driven technology risk analysis support risk-based decision-making. Report emerging technology risks within risk governance as part of integrated risk reporting. Provide subject matter expertise on emerging technology risks, including cloud security … as ITIL, COBIT, NIST, ISO. Demonstrable extensive relevant experience of technology and change/operational risk in either a 1LoD or 2LoD capacity (2LoD preferable). Experience in scenario analysis and resilience impact assessments would be advantageous. Core skills and competencies A strong working knowledge of Microsoft products including Excel and Word, strong analytical skills and ability to provide More ❯

new product features. Main responsibilities: Design customer-centric solutions considering all systems and data impacts, with a strong focus on standardisation and to minimise customisations Conduct Fit/Gap Analysis and identify technical solutions for gaps. Participate in estimations for changes and enhancements to the system. Lead Dynamics 365 solution design, create and maintain architecture documentation, and align technology … achieve program goals. Ensure D365 integration into the global IT landscape in line with the long-term IT roadmap. Support BAU/Run operations for major incidents triage and Root Cause Analysis (RCA) The impact you can create at Chanel Collaborate with stakeholders to understand business needs and translate them into functional and technical requirements. Ensure alignment More ❯

across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support to stakeholders across Logistics, helping to optimise operational efficiency. This role is critical in supporting our data-driven approach to improving processes and driving … skills to extract, interpret, and visualise data to support decision-making. Supporting the consolidation of data from multiple sources across Logistics, ensuring accuracy and consistency. Identifying trends and conducting root cause analysis to improve key performance indicators. Collaborating with various teams across Logistics, Finance, and Technology to contribute to strategic projects. Ensuring compliance with best practice security … management in all data-related tasks. About you - Requirements to be considered: Strong data analysis and problem-solving skills. Technical proficiency in SQL, VBA, or other relevant programming/scripting languages. Experience using and building BI tools to create insightful reports. Ability to collaborate effectively with different departments and stakeholders. Strong communication skills to present findings and recommendations clearly. More ❯

Enhancements Identify optimisation opportunities and collaborate on config changes, updates, patches, and upgrades. Ensure thorough testing and documentation of changes. Incident and Problem Management Resolve incidents within SLAs, conduct root cause analysis, and implement long-term fixes. Maintain accurate records of incidents and resolutions. Compliance and Security Ensure applications meet organisational policies, standards, and regulatory requirements. Work … making. Strong technical and mathematical skills. Desirable knowledge and skills Possess a strong knowledge of Google Marketing Platform, including Google Tag Manager (GTM). Able to perform high-level analysis within GMP platforms such as GA4 and Floodlight to extract insights and support marketing efforts. Demonstrate strong skills in front-end technologies, including JavaScript, CSS, and HTML Utilise programming More ❯

to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with Enterprise Policy. Lead incident response, communicate with stakeholders, and conduct root cause analysis. Identify and implement service automation options. Conduct regular business continuity tests. Drive continuous improvement at product and service levels. Ensure thorough testing and quality standards for … to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with Enterprise Policy. Lead incident response, communicate with stakeholders, and conduct root cause analysis. Identify and implement service automation options. Conduct regular business continuity tests. Drive continuous improvement at product and service levels. Ensure thorough testing and quality standards for More ❯