Ticketing Systems Lead
- Hiring Organisation
- FBI &TMT
- Location
- South East London, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £80,000
validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational stakeholders to ensure effective resolution … engineering, and operations. Support capacity planning, resource forecasting, and service readiness , ensuring resilience across peak operational periods. Produce regular performance reporting including dashboards, trend analysis, and improvement roadmaps . What We're Looking For Essential Experience Proven experience within transport, ticketing, or revenue collection environments . Experience managing distributed ...