London, England, United Kingdom Hybrid / WFH Options
Sky Ireland Limited
guidelines, and controls for protecting the confidentiality, integrity, availability of all organisational data assets. Where required, supports incident response activities including investigation; containment; eradication; recovery; reporting; follow up actions; rootcauseanalysis etc. Works with third party vendors providing network security services Supports risk assessment initiatives by identifying risks associated with new technologies or processes prior to More ❯
or testing. Responding to audit methodology queries from audit staff at all levels (email, telephone or in person). Other ad-hoc quality related assignments, such as regulatory and rootcauseanalysis support. You'll be someone: Significant IT and controls-based external audit experience. As this role will involve training and coaching peers, and will involve More ❯
London, England, United Kingdom Hybrid / WFH Options
Blockchain.com
data science, operations, compliance and other teams to design and implement fraud detection and prevention tools. Work with external vendors on opportunities and solutions to protect against fraud Conduct rootcauseanalysis of fraud incidents and develop corrective action plans. Partner with the Risk Operations team to design new automation/tooling that enhances their effectiveness. Manage More ❯
business stakeholders to understand their needs and align IT services with business objectives. Overseeing day-to-day operations of functional IT services. Engaging in complex troubleshooting for applications, including rootcauseanalysis and remediation. Initiate corrective actions to ensure connectivity and minimize downtime. Collaborating with internal teams, third-party vendors, partners, and suppliers. Managing documentation and standard More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
Capgemini
re seeking someone who is passionate about cybersecurity and brings a thoughtful, inclusive approach to delivering security services. You’ll ideally have: Experience leading security incident responses and conducting rootcauseanalysis A strong understanding of cybersecurity and information assurance across people, processes, and technology Excellent communication skills, with the ability to explain complex topics to diverse More ❯
investigation, containment, eradication, and recovery in coordination with external stakeholders (HSP(s), Managed Security Service Providers (MSSPs), Ontario Health, Canadian Centre for Cyber Security and law enforcement). Conduct rootcauseanalysis and post-incident activities. Maintain documentation of incidents, investigations, and response actions. Conduct Threat Hunting activities to proactively identify incidents warranting action to disrupt and More ❯
business stakeholders to understand their needs and align IT services with business objectives. Overseeing day-to-day operations of functional IT services. Engaging in complex troubleshooting for applications, including rootcauseanalysis and remediation. Initiate corrective actions to ensure connectivity and minimize downtime. Collaborating with internal teams, third-party vendors, partners, and suppliers. Managing documentation and standard More ❯
Monitoring and maintaining the eCommerce and registration platform for optimal functionality and performance. Analysing e-commerce performance metrics to identify and implement improvements. Managing complex troubleshooting for applications, including rootcauseanalysis and remediation. Initiate corrective actions to ensure connectivity and minimize downtime . Collaborating with internal teams, partners and third-party vendors. Create and maintain technical More ❯
London, England, United Kingdom Hybrid / WFH Options
Agoda
coordinate SOX testing and remediation efforts. Testing & Documentation:Oversee or perform walkthroughs, test the operating effectiveness of controls, and ensure accurate, comprehensive documentation. Remediation & Continuous Improvement:Track issues, lead rootcauseanalysis, and follow up on remediation and preventive actions for SOX deficiencies. Awareness & Training:Educate and train IT and business teams on SOX requirements and best More ❯
Merton, Wisconsin, United States Hybrid / WFH Options
QuadMed
Focus on IT Scorecard metrics and mentor team on establishing and performing proper infrastructure monitoring to proactively mitigate issues and maintain uptime. Support the team in troubleshooting and performing rootcauseanalysis to resolve incidents professionally, courteously, timely and dependably for internal QuadMed customers. Perform ticket and request reviews for proper resolution, appropriate duration and escalation, while More ❯
Godalming, Surrey, United Kingdom Hybrid / WFH Options
慨正橡扯
Identify and prioritise test cases suitable for automation, aligned with both functional and non-functional needs. Continuously refine automation frameworks and testing processes to boost efficiency and quality. Conduct rootcauseanalysis of defects and collaborate with development teams to ensure prompt resolution. Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Create More ❯
reliably. Security, Reliability & Incident Response Champion a DevSecOps mindset, embedding security best practices into infrastructure and deployment lifecycles. Lead and contribute to incident response efforts, including real-time resolution, rootcauseanalysis, and post-incident reviews. Implement strategies for operational excellence, proactively identifying and resolving performance and stability bottlenecks. Work closely with software engineers, product teams, and More ❯
and maintain the eCommerce and registration platform for optimal functionality and performance. Analys ing eCommerce performance metrics to identify and implement improvements. Manag ing complex troubleshooting for applications, including rootcauseanalysis and remediation. Initiat ing corrective actions to ensure connectivity and minimise downtime . Collaborat ing with internal teams, partners and third-party vendors . Create More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
International Catalyst Services, LLC
leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine rootcause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce … incidents to be resolved at lower support tiers. Conduct postmortem investigations on critical incidents, identify and recommend corrective action items, and create a business facing document detailing the incident, rootcause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review … regarding the progress of individual problems. Be flexible and willing to work longer hours or outside of regular working hours in the event of critical issues that require expedited rootcause analysis. There may be a future requirement to work on a shift basis outside of the normal 9 to 5 schedule, and the role may also transition More ❯
leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine rootcause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce … incidents to be resolved at lower support tiers. Conduct postmortem investigations on critical incidents, identify and recommend corrective action items, and create a business facing document detailing the incident, rootcause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review … regarding the progress of individual problems. Be flexible and willing to work longer hours or outside of regular working hours in the event of critical issues that require expedited rootcause analysis. There may be a future requirement to work on a shift basis outside of the normal 9 to 5 schedule, and the role may also transition More ❯
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
Marsh McLennan
leads Problem Management globally, you’ll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine rootcause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce … incidents to be resolved at lower support tiers. Conduct postmortem investigations on critical incidents, identify and recommend corrective action items, and create a business facing document detailing the incident, rootcause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review … regarding the progress of individual problems. Be flexible and willing to work longer hours or outside of regular working hours in the event of critical issues that require expedited rootcause analysis. There may be a future requirement to work on a shift basis outside of the normal 9 to 5 schedule, and the role may also transition More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Corecom Consulting
operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross … functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct rootcause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as More ❯
London, England, United Kingdom Hybrid / WFH Options
P2P
Jira Service Desk, or similar ticketing system. Mid-level networking knowledge and troubleshooting ability. Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack Demonstrable troubleshooting methodologies and rootcause analysis. Able to move and set up hardware and peripherals around the office. Excellent communication and time management skills. Nice to haves: Experience project managing medium scale … Jira Service Desk, or similar ticketing system. Mid-level networking knowledge and troubleshooting ability. Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack Demonstrable troubleshooting methodologies and rootcause analysis. Able to move and set up hardware and peripherals around the office. Excellent communication and time management skills. Experience managing service vendors. Nice to haves: Experience More ❯
Based Testing : Introduce a structured approach where test coverage is aligned with business impact and risk. Incident Management : Implement a structured approach for post-release monitoring, bug triaging, and rootcause analysis. Tools & Frameworks The QA Lead Contractor will oversee and enhance the usage of our existing tools, ensuring they support a scalable and effective testing strategy and More ❯
Dartford, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
SLAs Participate in Service Review Meetings organized by SDMs Take part in Duty Manager rota and act as Incident Manager for P1 incidents Manage the completion and publication of RootCause Analyses (RCAs) and ensure preventative actions are implemented Collaborate with Technical Resource Managers to build support teams tailored to customer needs Assist in planning customer onboarding with More ❯
Peterborough, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
in Service Review Meetings organized by SDMs when required. Take part in Duty Manager rotations and serve as Incident Manager for P1 incidents. Manage the completion and publication of RootCause Analyses (RCAs) and ensure preventative actions are implemented. Collaborate with Technical Resource Managers to assemble dedicated support teams for clients based on technical and service needs. Coordinate More ❯
London, England, United Kingdom Hybrid / WFH Options
Anthony Nolan
requirements and propose technical solutions • Champion software development best practices including clean architecture, security, and maintainability. • Work closely with our Application Support team to troubleshoot critical issues and perform rootcause analysis. • Mentor and support junior and mid-level developers, fostering a culture of continuous improvement and knowledge sharing. • Keep up-to-date with emerging technologies and trends More ❯
nCino vendor and internal technical resources for updates, support, and issue resolution. Advocate on behalf of the business on impact, recovery, severity and closure of production outage and incident rootcause analysis. Work with internal and external stakeholders to resolve system errors, transaction failures, and user concerns. Coordinate investigation and resolution of system or data load performance issues More ❯
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
CGI
are well-governed and future-proofed. Key Tasks: • Monitor and report on service delivery performance against contractual SLAs and KPIs. • Manage major incidents and escalations, ensuring timely resolution and rootcause analysis. • Lead and implement continuous service improvement initiatives. • Oversee service-related financials, ensuring accurate forecasting and budgeting. • Coordinate with client and internal teams to optimise and align More ❯
expertise and offering guidance to colleagues on your project team. Delivering host- and network-based incident response investigations: including triage, system recovery, technical evidence collection, forensics, log, malware and rootcause analyses. Developing and sharing domain expertise: we will support you in growing your cyber expertise, including sharing it with the wider team through internal initiatives and programs. More ❯