Problem Management Specialist
- Location
- Newcastle upon Tyne, England, United Kingdom
service stability, reduce operational risk, and support a seamless experience for players and internal teams. You will contribute to continuous improvement initiatives by identifying root causes, coordinating corrective actions, and supporting a proactive approach to operational excellence and service quality. What you’ll do Lead … Problem Management process from identification through resolution Conduct structured root cause analysis for recurring, complex, or high-impact operational issues using established problem-solving methods Review incident, escalation, and operational data to identify trends and opportunities for service improvement Translate operational insights into clear problem statements, recommendations ...