151 to 175 of 196 SLA Jobs in the UK

strong reputation for innovation and quality, we deliver sophisticated installations - from video walls and LED displays to digital signage - and provide ongoing maintenance through SLA-driven contracts. Joining us means working on projects that truly make a difference, backed by a supportive, technically driven team. Your Role As an Audio ...

There's plenty about Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one ...

advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate a good understanding of reporting tools such as SCCM and SQL, using them for system monitoring, issue ...

Technician Key requirements: Have maintenance experience on either CCTV, CIS, PAVA, PHP, Access Control or come from an electrical background Experience of working with SLA driven maintenance contracts An understanding of using ServiceNow or using IT for updating/closing jobs/reporting Full UK Driving Licence The job holder ...

contract scope Conduct deep‐dive reviews of supplier contracts, identifying obligations, performance gaps, and optimisation opportunities Develop and write contract schedules, service schedules, and SLA frameworks—ensuring contractual structures are robust, enforceable and fit for purpose Support the transition from numerous smaller suppliers to a simplified, strategic supplier base Engage ...

contract scope Conduct deep‐dive reviews of supplier contracts, identifying obligations, performance gaps, and optimisation opportunities Develop and write contract schedules, service schedules, and SLA frameworks—ensuring contractual structures are robust, enforceable and fit for purpose Support the transition from numerous smaller suppliers to a simplified, strategic supplier base Engage ...

system, managing Talos360 office inbox. Supporting key stakeholders with any events within the office, including social team events, customer events, etc. Managing the service level agreement with the office cleaning contractor Ensuring all communal areas within the office remain clean and tidy. Meeting and greeting visitors and offering refreshments. Supporting ...

teams for pre-planned installations and maintenance services Drive and develop the scheduling team ensuring the department is always striving to work to set SLA’s Develop and implement new processes, ideas and fresh perspectives Candidate profile: Proven working history of managing a team Excellent scheduling experience Strong reporting skills ...

observability for pipelines, applications and integrations. Handle incident response and root cause analysis for platform and application issues. Define and enforce non-functional requirements (SLA/SLOs, resilience, disaster recovery). Client-Facing Engineering & Stakeholder Management Run technical discovery with senior stakeholders to translate business needs into concrete Foundry ...

pipelines, applications and integrations. Participate in incident response and root cause analysis for platform and application issues. Assist in applying non-functional requirements (SLA/SLOs, resilience, backup and recovery) defined by senior engineers. Client-Facing Engineering & Stakeholder Support Join technical discovery sessions to help translate business needs into Foundry ...

adept at analysing real time KPI's and managing results in order to ensure the smooth operation of the department. Preventing bottlenecks and meeting SLA's demanding by the clients customers. The ideal candidate for this role will have previous experience of managing large teams and ideally managing Team Leaders ...

Objectives Serve as the primary customer-facing contact, building trusted relationships and acting as the champion for assigned customer accounts within Vista. Contract and SLA Management: Manage customer contracts and Service Level Agreements, including regular reviews, negotiations, and reporting on SLA performance and compliance. Lead major incident management processes ...

analysis when required Escalate complex issues to appropriate support teams, ensuring timely resolution Coordinate end-to-end with various parties for ticket closure within SLA Proactively assist customers to avoid or reduce problem recurrence Act as the designated backup for the Incident Manager when reasonably instructed Troubleshoot IT-related issues … software, applications, desktops, laptops, printers, and phones Monitor alerts related to infrastructure components Follow established processes and procedures Closely monitor and meet ticket SLA targets Demonstrate effective time and task management, with flexibility and creativity in handling tasks Your Profile Essential Skills/Knowledge/Experience Must be Security Cleared ...

Job summary Are you an enthusiastic IT Service Desk analyst looking for a new challenge in the NHS? Do you enjoy troubleshooting complex IT issues? We are recruiting IT Service Desk Analysts to complement our ...

environments. Acting as the senior escalation point for complex issues and lead the support team of 5 in maintaining strong client relationships and meeting SLA commitments. Lead IT Support Engineer experience: * Lead a team of 5 IT Support Engineers, providing technical escalation support, coaching, and workload prioritisation. * Managed escalated tickets … maintain a high-performing team. * Ensured adherence to ITIL-based processes, including incident, problem, and change management. * Monitored team performance metrics, ticket queues, and SLA compliance, identifying areas for improvement and implementing corrective actions. * Delivered advanced IT line support across a wide range of client infrastructures, including Microsoft 365, Azure ...

line with current practice and policies. Maintain accurate training records for audit purposes. Extract and customise reports from the LMS for Service Level Agreement (SLA) and management purposes as required. Physical skills Advanced keyboard skills. Advanced hands on knowledge/experience of devices in use in healthcare settings. Ability ...

management of the internal helpdesk to communicate with users for incidents, problems and change requests Work within ITIL based SLA (service level agreement) delivery Data and software testing for key projects About You . Experience in software or IT support roles Working knowledge of the ITIL framework Strong communication ...

management of the internal helpdesk to communicate with users for incidents, problems and change requests Work within ITIL based SLA (service level agreement) delivery Data and software testing for key projects About You . Experience in software or IT support roles Working knowledge of the ITIL framework Strong communication ...

management of the internal helpdesk to communicate with users for incidents, problems and change requests Work within ITIL based SLA (service level agreement) delivery Data and software testing for key projects About You . Experience in software or IT support roles Working knowledge of the ITIL framework Strong communication ...

Reviewing aged tickets, analysing trends, and providing recommendations to improve turnaround times and overall service delivery. Producing regular incident reports covering volumes, trends, and SLA adherence, with clear insights to support operational decision-making. Reviewing vendor-submitted incident reports to ensure accuracy, completeness, and compliance with SLA requirements, escalating ...

governing a multi-supplier operating model, ensuring seamless collaboration between internal teams and external vendors to deliver end-to-end service performance and SLA compliance. The position demands strategic leadership, strong supplier coordination, and deep expertise in SIAM and ITIL frameworks, while managing a team of 50+ professionals. Key Responsibilities … manage service integration across all suppliers and internal teams. Drive accountability for end-to-end service delivery and performance across the ecosystem. 2. SLA & KPI Management Own and enforce SLA compliance across multiple suppliers and internal service providers. Define, monitor, and report KPIs for service availability, incident resolution, and customer ...

coordinate technical teams, drive resolution, and ensure timely updates. Provide structured and clear communication to leadership and impacted teams during and after incidents. 2. SLA & KPI Compliance Monitor and ensure SLA adherence for incident resolution. Track and report KPIs such as MTTR, RCA completion, and repeat incident reduction. 3. Root ...

resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement … platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage ...

Tetra Tech is seeking an IT Support Engineer (Early Careers) to support our team onsite in Newark on Trent or Mansfield. We have flexible working opportunities, including part time roles, to ensure a balance of ...

smooth operations and outstanding client engagement. What youll be doing Monitoring and measuring service delivery against performance indicators to demonstrate achievements against contract and SLA expectations. Delivering services within agreed scope, timescales, financial and quality measures. Supporting continuous service improvement and evolution through proactive engagement. Ensuring effective client engagement … critical issues. Identifying and helping lead service risks. Championing delivery methodologies and tools. What youll bring Understanding of service delivery models. Experience with SLA reporting and Key Performance Indicators. Background in IT services. Good communication and organisational skills. Ability to work collaboratively with internal and external partners. A proactive attitude ...