151 to 175 of 688 SLA Jobs in the UK

Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: Uplift and enhance the legacy Deployed medical software to More ❯

Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: Uplift and enhance the legacy Deployed medical software to More ❯

will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/ More ❯

will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/ More ❯

Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer, Wi More ❯

Global Service Delivery Manager, including escalating issues, or client concerns. Works closely with Leadership HQ teams to ensure that Dreamtek consistently delivers against the SLA's & KPIs, and the customer consistently receives the contracted service and support for their associated verticals. Chairs and leads various internal and client meetings across More ❯

line teams as needed Conduct initial incident triage using troubleshooting skills and the Knowledge Base Manage and update tickets within required timescales to meet SLA targets Monitor system announcements, outages, and procedural updates to maintain service continuity Follow shift patterns, including designated break times, and adhere to absence/holiday More ❯

line teams as needed Conduct initial incident triage using troubleshooting skills and the Knowledge Base Manage and update tickets within required timescales to meet SLA targets Monitor system announcements, outages, and procedural updates to maintain service continuity Follow shift patterns, including designated break times, and adhere to absence/holiday More ❯

. Engage the relevant Subject Matter Experts and other Service Operation personnel so they see the issue through to successful resolution within the agreed SLA escalation matrix. Interface with clients, vendors, market participants, and financial exchanges. Manage formal communications to clients. Generate statistics on issues raised, resolved, time to resolution More ❯

service support to internal and external customers Provide solutions/workarounds to incidents and problems highlighting and escalating concerns over delivery to agreed customer SLA’s Responsible for achieving agreed service levels at both team and individual level Responsible for ensuring that all tickets within the team are analysed for More ❯

service support to internal and external customers Provide solutions/workarounds to incidents and problems highlighting and escalating concerns over delivery to agreed customer SLA’s Responsible for achieving agreed service levels at both team and individual level Responsible for ensuring that all tickets within the team are analysed for More ❯

service support to internal and external customers Provide solutions/workarounds to incidents and problems highlighting and escalating concerns over delivery to agreed customer SLA’s Responsible for achieving agreed service levels at both team and individual level Responsible for ensuring that all tickets within the team are analysed for More ❯

networking (Services, Endpoints, DNS). Knowledge on Linux Administration/System Management/Automation skills. Understand, monitor and work to meet Service Level Agreements (SLA) through Service Level Objectives (SLO) and Service Level Indicators (SLI). Liaise with client technical and business teams as needed to ensure an effective solution More ❯

the Head of Service Delivery to understand the allocation of people and other resources to achieve cost control targets vs client Service Level Agreements (SLA’s) against target set by the business and have a basic understanding of the P&L account to identify areas of improvement or opportunity in More ❯

configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions More ❯

configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically More ❯

configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically More ❯

As a senior engineer, you will be working as part of a dedicated team to deliver reactive support, ensuring compliance with the SLAs (Service Level Agreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful More ❯

will work closely with the application and infrastructure POD SME’s to ensure these critical services function to the required standards. Maintain and improve SLA’s and ensure compliance to bank policies at all times. Actively participate to achieve organization objectives for efficiencies, innovations, and quality delivery. Perform pro-active More ❯

shift allowance (approx.) 1st Line Support Engineer - Role & Responsibilities Provide 1st line support to customers on a range of IT issues Adhere to specifics SLA's in response to issues Provide customers with regular updates on open issues and set appropriate expectations Proactively manage and monitor ticket queues Troubleshooting product More ❯

facilities through our ERP system Ensure all service partners and specialist sub contactors/vendors adhere to strict service guidelines and maintain the Service Level Agreement metrics required to support your facilities and our customers Provide monthly and ad-hoc service performance metrics of our key service delivery targets Ensure More ❯

looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring exceptional customer support and SLA obligations are met. Responsibilities: Provide technical support and maintain clients' IT assets and systems. Deliver excellent customer service from issue reporting to resolution. Act independently More ❯

ensure that all administrative and financial processes comply with this. 2. Technical Expertise * Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA * Resolve tickets at all levels (first through to third line) * Set up and maintain complex physical and virtual Windows server environments * Configure and troubleshoot basic More ❯

to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of More ❯

customer service training. Ensure all staff employed by ABM are competent to carry out their role. Ensure adequate quality performance measures (KPI's/SLA's) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all. Conduct quality More ❯