151 to 175 of 518 SLA Jobs in the UK

any queries or concerns, using phone or e-ticket, logging tickets via Heat software Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA’s Provide up to date documentation, when producing or changing IT networking, hardware or software configurations Assist with conception, design and implementation of any new or enhanced IS Systems. Act More ❯

any queries or concerns, using phone or e-ticket, logging tickets via Heat software Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA's Provide up to date documentation, when producing or changing IT networking, hardware or software configurations Assist with conception, design and implementation of any new or enhanced IS Systems. Act More ❯

support to technical customer queries via phone, email and face-to-face contact. Monitor, investigate and resolve issues where possible. Prioritise and allocate incidents and tasks subject to client SLA's. Ensure all incidents are recorded in the appropriate management systems. Provide clear updates on progress to both the business and our clients. Assist internal users with desktop support. Create More ❯

installation under supervision. Support the implementation of multi-factor authentication and group policy application while following internal procedures. Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service. Use internal documentation and knowledge bases to perform basic troubleshooting More ❯

phone answering takes priority and is answered in line with company guidelines (3 rings). Log all relevant queries on Customer Relationship Management system (Salesforce), ensure Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases. Resolve all ‘owned’ queries in line with company guidelines/SLAs. Manage customer expectations always – quoting realistic timeframes More ❯

stringent operational demands, with some involvement in Design work. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (1 week every 5 weeks), supporting critical incidents and emergencies. Work within ITIL More ❯

Experience delivering data compliance & privacy solutions ensuring that we uphold data subject rights for our customers Experience introducing a data governance & observability stack enabling rich data lineage, data contracts, SLA/SLO, tagging and data quality monitoring capabilities both on our own platform but also for data owners Proven experience designing, building, and scaling data platforms and backend infrastructure in More ❯

or product enablement efforts by surfacing customer insights, blockers, and usability trends. What Success Looks Like Consistently high CSAT scores from support interactions. Quick response and resolution times within SLA across all channels. Demonstrable reduction in churn risk through proactive support and issue resolution. Well-maintained CRM hygiene and updated documentation/playbooks. Clear feedback loops with Product, CS, and More ❯

process management, and people leadership. Key responsibilities of the role: Lead and manage support teams, driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring SLA/KPI targets are consistently met. Manage Jira Service Desk operations, incident resolution, and root cause analysis. Build insightful Power BI dashboards to track and report on service performance. Act More ❯

Ensure compliance with IT security policies and procedures Skills & Experience Required: Proven 2nd line desktop support experience Strong customer service approach with excellent communication skills Ability to work to SLA targets, manage multiple tasks and prioritise effectively Comfortable working with VIP users and providing a high-touch service Experience supporting desktop environments, hardware, and software rollouts Good understanding of IT More ❯

security, backup, and recovery operations. Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards. Manage third-party contracts and budgets to ensure value and SLA compliance. Build strong relationships with internal stakeholders and external suppliers. Lead R&D into new technologies aligned with strategic goals. Key Requirements Proven experience managing IT Operations teams. Strong knowledge More ❯

security, backup, and recovery operations. Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards. Manage third-party contracts and budgets to ensure value and SLA compliance. Build strong relationships with internal stakeholders and external suppliers. Lead R&D into new technologies aligned with strategic goals. Key Requirements Proven experience managing IT Operations teams. Strong knowledge More ❯

and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model Act as an escalation point for complex HR and employee relations issues Project Management & Continuous Improvement More ❯

Management SME, setting the process, standards and governance across I&T. Deliver training across the business, ensuring processes are adopted and adhered too in conjunction with their accountabilities and SLA’s. Conduct regular incident and problem ticket reviews, using your experience to capture trends, improve quality and drive continual service process improvements. Deliver and improve Service Management and ITIL best More ❯

and distribution of laptops, phones, and other IT equipment Manage the inventory and procurement of hardware, licenses, and user accounts Maintain and improve the internal helpdesk system and ensure SLA targets are met Deliver IT inductions and training for new users Implement and enforce best practices for endpoint security and user access control Collaborate with third-party vendors where necessary More ❯

a cross-functional procurement team (including vendor and sourcing specialists). Vendor & Partnership Management Manage complex vendor relationships across hardware, software, cloud, security, and telecom. Oversee vendor compliance with SLA, SOC 2, and other applicable frameworks. Maintain partnership requirements (e.g., Microsoft, Dell, Cisco), including certifications and revenue thresholds. Procurement Operations Oversee all procurement lifecycle activities: assessment, process, negotiation, order fulfillment More ❯

RESPONSIBILITIES: Deliver professional and effective responses to technical issues, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. More ❯

you apply your advanced security operations expertise to lead a team of SOC Analysts while performing advanced investigations and, when required, first-line triage to maintain queue health and SLA compliance. You are responsible for high-quality service delivery through detailed analysis, evidence-led response actions, and operational leadership. In addition to handling escalated alerts, you provide line management, oversee More ❯

standardization, and automation to build a scalable operations function while maintaining accurate performance reporting and fostering collaboration with regional teams and stakeholders. Key Responsibilities: Oversee OPS team performance, ensuring SLA and KPI targets are met. Manage workload allocation, queue management, and case escalation. Deliver periodic operational reporting and communicate performance trends. Act as escalation point for internal/external stakeholders. More ❯

duties will include: Lead the end-to-end management of major incidents across all in-scope organisations. Drive efficiency and effectiveness in the major incident process. Produce and analyse SLA/KPI reports to improve service quality. Facilitate and lead technical and managerial conference calls during incidents. Provide clear, timely, and accurate client communications. Ensure seamless handover to Problem Management More ❯

with RDBMS systems like SQL Server, Oracle or DB2 or No-SQL DBs like Mongo DB. Passionate about delivering zero defect code that meet or exceed the proposed defect SLA and have high sense of accountability for quality and timeliness. Experience working in technology industry with experience in testing applications. Strong technical competency and experience with API testing, Java automation More ❯

/3rd line mission-critical support to Managed Services customers, working independently and collaboratively with colleagues, the Network Operations Centre, and Field Engineering teams. Prioritising and resolving faults within SLA Updating customers and fault tickets regularly Supporting NOC engineering tasks Delivering system solutions for builds and upgrades Offering technical consultancy for tenders Conducting internal/external training Participating in the More ❯

Support onboarding new team members and create rotation plans where appropriate. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C-Suite level. More ❯

Support onboarding new team members and create rotation plans where appropriate. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C-Suite level. More ❯

Support onboarding new team members and create rotation plans where appropriate. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C-Suite level. More ❯