151 to 175 of 490 SLA Jobs in the UK

operational excellence. Excellent communication, coaching, mentoring, and stakeholder management skills. Familiarity with service management frameworks and operational governance practices (e.g., ITIL, KPI/SLA management, customer success methodologies). Relevant certifications such as CISSP, CISM, Security+, ITIL, cloud security, or leadership qualifications are desirable. Proactive, accountable, and customer-focused leader ...

reviews to ensure engagements adhere to defined governance standards. Ensure the consistent and accurate capture and executive-level reporting of client-facing metrics including SLA/KPI adherence, social value commitments, and overall commercial performance. Fostering knowledge sharing, standardisation, and professional accountability across all delivery teams. Capability strategy and management ...

development plan. Provide technical assistance to the transition of new customers. Provide remote support. What we expect of you Experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Extensive knowledge working within a Cisco Switch/Router environment. Good level of knowledge/experience ...

guidance to report writers. Provide technical assistance to the Information Department to help ensure that the data warehouses and processes fully support Contracting/SLA reporting requirements including Payment by Results (PbR) and SUS data submissions. Ensure that the data warehouses are structured to support efficient data aggregation and analysis ...

work at home 100% of the time.## **Your role*** Proficient in IT Service Management principles handling incidents and service requests to meet client SLA’s/OLA’s.* You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles. This includes ...

demand. Facilitate onboarding of new team members and manage knowledge transfer during work package transitions. Provide regular reporting to client covering delivery status, risks, SLA performance, and improvement actions. Ensure all working practices comply with client Ways of Working standards and Technology Code of Practice. ESSENTIAL SKILLS & EXPERIENCE Demonstrable experience ...

Bring Operations and ITSM Architecture Proven experience architecting enterprise ITSM solutions across incident, change, problem and request management. Deep understanding of major incident management, SLA governance, compliance reporting and multi-tenant service delivery. Experience designing for managed-services or shared-operations environments. AI-Assisted Operations and Automation Practical experience designing ...

Bring Operations and ITSM Architecture Proven experience architecting enterprise ITSM solutions across incident, change, problem and request management. Deep understanding of major incident management, SLA governance, compliance reporting and multi-tenant service delivery. Experience designing for managed-services or shared-operations environments. AI-Assisted Operations and Automation Practical experience designing ...

BringOperations and ITSM Architecture Proven experience architecting enterprise ITSM solutions across incident, change, problem and request management. Deep understanding of major incident management, SLA governance, compliance reporting and multi-tenant service delivery. Experience designing for managed-services or shared-operations environments. AI-Assisted Operations and AutomationPractical experience designing AI-assisted ...

team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations ...

governance and JML processes IAM Service Lead: IAM service ownership and leadership Service design and Target Operating Models Governance and service transition KPI/SLA management Stakeholder management Risk, compliance and continuous improvement Identity lifecycle and access governance What we're looking for: Depending on the position, experience across some ...

governance and JML processes IAM Service Lead: IAM service ownership and leadership Service design and Target Operating Models Governance and service transition KPI/SLA management Stakeholder management Risk, compliance and continuous improvement Identity lifecycle and access governance What we're looking for: Depending on the position, experience across some ...

problem-solving capabilities. Ability to independently manage complex technical assignments. Excellent verbal and written communication skills. Experience supporting mission-critical production environments with stringent SLA requirements. Desired QualificationsExperience with ACF2 Security Administration. Knowledge of GDPS (Geographically Dispersed Parallel Sysplex) environments. Working knowledge of: AssemblerREXXOMEGAMONRMFSMFSASExperience with automation and operational tooling ...

problem-solving capabilities. Ability to independently manage complex technical assignments. Excellent verbal and written communication skills. Experience supporting mission-critical production environments with stringent SLA requirements. Desired Qualifications Experience with ACF2 Security Administration. Knowledge of GDPS (Geographically Dispersed Parallel Sysplex) environments. Working knowledge of: REXX OMEGAMON RMF SMF SAS Experience ...

improvement. Key Responsibilities Own the delivery of the On-Site IT support service Ensure all incidents and service requests are managed in line with SLA and operational processes Oversee the effective use of ServiceNow for ticket management, updates, and closure quality Manage the On-Site engineering team ...

Model, governance framework and RACI. Standard factory demand, onboarding, deployment and service-acceptance processes. Capacity, lifecycle, resilience and operational support model. Service KPI/SLA framework and governance reporting. Service maturity and capability development roadmap. Knowledge-transfer and transition plan for permanent service and product teams. ...

activities across data centre and campus environments Support planning, scheduling and execution of works to meet client requirements Monitor and ensure SLA performance, escalating risks and issues where required Coordinate with internal teams, clients and third-party vendors to maintain service excellence Supervise cabling, installation, decommissioning and equipment handling activities ...

Identify gaps in ownership, reporting, or evidence Incident Reporting & Visibility Produce routine security incident reports and dashboards Assist in monitoring: Incident volumes Resolution performance SLA compliance Escalation trends Support governance forums through accurate reporting and status updates Governance & Process Compliance Support adherence to agreed incident management processes Ensure supplier activities ...

macOS environments in managed enterprise settings. Experience supporting endpoint hardware, collaboration tools, peripherals, and workplace technology services. Familiarity with ITSM tooling, case ownership, SLA-driven delivery, and structured ticket discipline. Understanding of joiner, mover, leaver processes, access governance, and controlled execution of user changes. Good understanding of ITIL-aligned incident ...

Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions ...

trusted advisor to senior business, technology, and operations leaders, influencing strategic decisions, investment priorities, and service delivery models. Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms. To be successful in this role, we're seeking the following: Bachelor's degree ...

Attributes What You'll Bring Significant experience managing enterprise infrastructure environments. Strong Microsoft Azure and hybrid infrastructure knowledge. Experience leading technical teams. Vendor and SLA management experience. Excellent troubleshooting, stakeholder management and communication skills. Experience within aviation or another highly regulated industry would be advantageous. Personal Attributes Calm under pressure. ...

portals, or web-based workflows. Hands‐on experience working directly with third‐party technical service providers, including logging tickets, validating their fixes, and tracking SLA performance. Practical knowledge of web technologies, form configuration, web content management systems (CMS), and data integration methods. Demonstrable problem‐solving experience, displaying a methodical approach ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

installation, testing, fault finding and decommissioning Allocating workloads, managing resources and supporting shift coverage Coordinating with clients, internal teams and third-party vendors Monitoring SLA performance and escalating issues Supporting incident management and first-line technical troubleshooting Maintaining H&S, quality and client standards Managing documentation, reporting, assets and ticketing ...