176 to 200 of 489 SLA Jobs in the UK

if suspicious activity apparent during the review of a referral submit a Suspicious Activity Report (SAR). Manage compliance alerts and cases within the SLA’s and timeframes required. Monitor the compliance of business operations with AML regulations including training statistics and error rates. Identify, review and escalate any potential more »

data and safeguarding funds in accordance with regulatory requirements. Reconciliation & Reporting : Ensure daily completion of all client money reconciliations, maintaining data accuracy, and meeting SLA and regulatory timeframes. Issue Resolution : Investigate operational issues or reconciliation breaks, implementing remedial actions and supporting incident management with third parties as needed. Procedure Ownership more »

solutions to technical issues Enforcement of procedures and best practices Mentoring of support team Assisting with project work Ensure that the Service Level Agreement (SLA) meets the business needs of each customer Technical management of the clients’ infrastructure Audit, examination of support policies and procedures Operational overview of support activity more »

efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies. Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user. Own an issue until a new owner has been found or the problem has been mitigated or resolved. Produce more »

support queries. Support NCC Group both remotely and on-site where necessary on a range of NCC Group services, systems, and equipment within agreed SLA timescales. Any activities which are associated with the NCC Group support function, including, but not limited to; managing standard and escalated incidents, service requests, change more »

Ensures the team create and leverage knowledge and collaboration to derive increased efficiency and effectiveness. Responsible for ensuring Incidents and Requests are handled within SLA, and any escalations are handled and assigned to the appropriate team. Responsible for ensuring that Interactions are handled and updated with clear details. Responsible for more »

Ensures the team create and leverage knowledge and collaboration to derive increased efficiency and effectiveness. Responsible for ensuring Incidents and Requests are handled within SLA, and any escalations are handled and assigned to the appropriate team. Responsible for ensuring that Interactions are handled and updated with clear details. Responsible for more »

DevOps tools, such as those involved with Continuous Integration and Configuration Management Nice-to-have experience Experience of problem solving within the bounds of SLA’s Good working knowledge of: Ubuntu (which is used on 95%+ of systems that we maintain) Jenkins Git nginx Familiarity with Drupal Why work more »

team in a hands on capacity when required Client stakeholder management Escalation point for all issues Reporting – work closely with business leaders Improve team SLA’s and Metrics Key experience required: Proven experience delivering a similar role for a similar sized enterprise – roughly 1400 users Previous experience leading teams Strong more »

1st & some 2nd line user support and assistance to all members of the firm, ensuring that all problems and requests are dealt with within SLA - Handle escalated issues from 1st & 2nd line support team via ticketing system & MS Teams - Ensure that all Incident/Alerts/Service requests are worked more »

tickets in order to track issues and escalation where necessary Proactively working with a team to gain the best solution in line with incident SLA Maintaining and administering user accounts, ensuring users have relevant access to fulfil their role Our Ideal Candidate Strong customer service skills and ability to communicate more »

Management Leads for issues requiring development. Provide telephone and ticket system (JIRA) support to a high degree of customer satisfaction and in line with SLA s. Ensure all Incidents and Requests are accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk Service Management tool (JIRA). Deliver excellent more »

Management Leads for issues requiring development. ● Provide telephone and ticket system (JIRA) support to a high degree of customer satisfaction and in line with SLA’s. ● Ensure all Incidents and Requests are accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk Service Management tool (JIRA). ● Deliver excellent more »

satisfaction. Lead and support the Service Desk & Managed Service team on projects & cases in both technical and project management Understand, identify and apply the SLA for each service request and set expectation with customer Manage the delivery of Managed Service customers on time and within budget alongside the Head of more »

efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies. Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user. Own an issue until a new owner has been found or the problem has been mitigated or resolved. Produce more »

Marine & Aviation Claims in ensuring that all claims presented are handled in accordance with the highest professional standards, cost effectively and meeting all relevant SLA’s. Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives. Ensuring fair customer outcomes & commerciality when decision more »

hardware and software, using the helpdesk, escalating issues to the Group IT Manager. Assess the breakdown of equipment and if necessary escalate to service level agreement and warranty. Maintain accurate records of both work carried out and an inventory of equipment. To liaise with the Group IT Manager and teaching more »

members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you more »

the maintenance functions in the Northern Powergrid region and to support the Telecoms Service desk and associated processes including change requests and service incident SLA performance. If you have a passion for the company and the desire to succeed, we want to hear from you! What you’ll be doing more »

tracking and resolution of issues by 3rd line support (internal and 3rd parties) Understand the level of service and availability associated with each system (SLA s) and strive to achieve this Ensure releases and changes are adequately managed, are correctly documented and have a sufficient roll back plan. Develop production more »

provide professional development opportunities for IT staff to enhance their skills and knowledge. Collaborate with external vendors and manage outsourced IT support services, ensuring SLA's are met and issues are resolved promptly. Build and maintain relationships with external vendors and negotiate licensing contracts and professional service agreements. Oversee the more »

latest development techniques and technology. High technical understanding of IT systems and interface methods. Experience of Business Case development, with experience of managing Supplier SLA's and relationships to develop and deliver effective solutions. Customer focused and the ability to deal effectively with end-user problems. An ability to motivate more »

visible to customers as the face of IT to listen to their concerns and share as needed. Ability of working under pressure to strict SLA requirements. IT Literate with good communication skills. Ability and confidence to work alone when required. Good to have: Basic Windows OS level troubleshooting skills. Rewards more »

process for system fixes and changes, maintaining alignment with business priorities. Log all support calls and communications within our ITSM tool, responding within agreed SLA targets, and escalate calls as necessary. Create and maintain system documentation to support IT and business requirements. Engage with business functions to identify and drive more »

diagrams and documents that assist with knowledge transfer Investigate and troubleshoot service requests and incidents that are raised and ensure these are resolved within SLA Contribute to the team development On rare occasions be willing and able to travel to different sites across the globe on short notice THE IDEAL more »