input (25–50% of the role) using spreadsheets Consolidate consignments for distribution Box/unbox IT equipment and support pallet movement Communicate progress and delays proactively Work to meet SLA targets and productivity goals What We're Looking For ? Strong written and verbal communication skills ? Background in IT or technical support ? Data input experience with excellent attention to detail ? Flexible More ❯
network monitoring of alarms and traps for our customers via our monitoring tools Troubleshooting circuit faults and working with carriers to achieve fault resolution Driving fault resolution to ensure SLA’s are not breached What you’ll need to succeed: Passion for working in the networking field and eager to learn and progress Knowledge of CompTIA Networking, JNCIA or CCNA More ❯
with business goals and future platform roadmap. Skills Required: Operational Leadership: Proven track record in leading operations for large-scale data platforms, ensuring stability, performance, and stakeholder trust. Incident & SLA Management: Skilled in incident triage, root cause analysis, escalation handling, and defining/enforcing SLAs with cross-functional teams. Azure Data Stack: Hands-on experience with Azure Synapse, Databricks, ADF More ❯
Normanton, West Yorkshire, England, United Kingdom Hybrid/Remote Options
Hays Specialist Recruitment Limited
/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯
Normanton, West Yorkshire, Nottinghamshire, United Kingdom Hybrid/Remote Options
Hays Technology
/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯
Telford, Shropshire, United Kingdom Hybrid/Remote Options
Experis
wider teams, working to resolve issues promptly. Provide balance sheet management including balance sheet reconciliations and support audit reviews. Create and set up critical business management artefacts within agreed SLA's, including finance system access requests & project code requests. Work closely with internal and external stakeholders and demonstrate effective communication. Continually identify measures to improve processes and maximise the accuracy More ❯
Wellington, Shropshire, United Kingdom Hybrid/Remote Options
Experis
wider teams, working to resolve issues promptly. Provide balance sheet management including balance sheet reconciliations and support audit reviews. Create and set up critical business management artefacts within agreed SLA's, including finance system access requests & project code requests. Work closely with internal and external stakeholders and demonstrate effective communication. Continually identify measures to improve processes and maximise the accuracy More ❯
and driving engagement Partner with stakeholders to identify and implement continuous improvements Configure and maintain reports, business processes, and security policies Test new functionality and manage incident resolution within SLA guidelines Leverage Workday Community and Success Plans to stay aligned with best practices Support training activities and maintain user documentation To be successful in this role, the Senior Functional Partner More ❯
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom
Tria
and driving engagement Partner with stakeholders to identify and implement continuous improvements Configure and maintain reports, business processes, and security policies Test new functionality and manage incident resolution within SLA guidelines Leverage Workday Community and Success Plans to stay aligned with best practices Support training activities and maintain user documentation To be successful in this role, the Senior Functional Partner More ❯
and driving engagement Partner with stakeholders to identify and implement continuous improvements Configure and maintain reports, business processes, and security policies Test new functionality and manage incident resolution within SLA guidelines Leverage Workday Community and Success Plans to stay aligned with best practices Support training activities and maintain user documentation To be successful in this role, the Senior Functional Functional More ❯
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom
Tria
and driving engagement Partner with stakeholders to identify and implement continuous improvements Configure and maintain reports, business processes, and security policies Test new functionality and manage incident resolution within SLA guidelines Leverage Workday Community and Success Plans to stay aligned with best practices Support training activities and maintain user documentation To be successful in this role, the Senior Functional Consultant More ❯
team delivering first-line and second-line IT support across the organisation. You'll act as both a team leader and a hands-on technical specialist - managing workloads, driving SLA performance, and ensuring excellent customer service. You'll take ownership of the IT support rota, handle escalations, mentor junior team members, and support the delivery of infrastructure initiatives across the … KEY SKILLS - IT Support, Service Desk, Team Leader, Windows 10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯
Job summary The IT Service Desk Analyst is responsible for maintaining the communication channels with the customer and the IT department. IT Service Desk provide the first point of contact for technical issues in the form of requests and incidents More ❯
london (uxbridge), south east england, united kingdom
Norgine
Want a 3D Career? Join Norgine. At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community. We call it the 3D career at Norgine More ❯
negotiation, commercial analysis and contract negotiation and execution. Contractual and commercial Negotiation of Global multi-year IT contracts with a deep understanding of IT Services agreements, ServiceLevel Agreements (SLA’s) and Key Performance Indicators (KPI’s) Experience: 15+ years of experience in a Global IT Strategic Procurement environment and IT services Category Management experience. Experience in leading SAP S4HANA More ❯
. Design monitoring, alerting and observability for pipelines, applications and integrations. Handle incident response and root cause analysis for platform and application issues. Define and enforce non-functional requirements (SLA/SLOs, resilience, disaster recovery). Client-Facing Engineering & Stakeholder Management Run technical discovery with senior stakeholders to translate business needs into concrete Foundry use cases. Present architectures, trade-offs More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
THE CHANNEL RECRUITER LTD
following test and repair procedures. Ensuring customers equipment is fully refurbished and configured to high standards prior to restocking. Ensuring all outbound orders are completed in line with agreed SLA's. Deployment of selected customer images via SCCM or USB after machines are repaired/refurbished. Updating calls regularly with clear and concise detail on our call management system. Good More ❯
Providing first line support via phone, email, and the helpdesk ticketing system Troubleshooting issues and escalating to 2nd/3rd line where needed Logging and tracking incidents to ensure SLA and KPI standards are met Building and configuring PCs and laptops to company standards Prioritising incidents effectively to minimise downtime for users Working closely with the Infrastructure and Development teams More ❯
Your role The Lead Engineer directs daily the Operations Site Team its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all More ❯
Your role The Lead Engineer directs daily the Operations Site Team its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all More ❯
and covering the whole of the UK. This role involves traveling to client sites to install and configure AV solutions, ensuring high standards of quality and adherence to strict SLA's. Responsibilities: You will travel to client sites, primarily in Hertford but also across the UK, to install and configure AV... More ❯
and covering the whole of the UK. This role involves traveling to client sites to install and configure AV solutions, ensuring high standards of quality and adherence to strict SLA's. Responsibilities: You will travel to client sites, primarily in Reading but also across the UK, to install and configure AV s click apply for full job details More ❯