176 to 200 of 307 SLA Jobs in the UK

escalating issues as necessary. Troubleshooting & Diagnosis: Conduct initial troubleshooting and diagnosis of POS issues (covering hardware, software, and network connectivity) to identify root causes and determine appropriate resolution paths. SLA Adherence: Ensure all tickets are addressed and resolved within defined Service Level Agreements (SLAs), proactively communicating status updates to affected users. Cross-Functional Collaboration: Collaborate effectively with internal IT teams More ❯

ensure they are updated with correct status. Raising manual invoices and recording against the relevant sales orders. Timely response to emails from a department inbox & resolution of queries within SLA's. Benefits: 25 days holiday, rising to 28 days after 5 plus years' service, Holiday purchase scheme, Company supported CSR Volunteer Day, 2 days for personal wellbeing. Pension – including option More ❯

Call Resolution' Support the team as needed by answering the phone to inbound calls and provide technical support Closely monitor open tickets and ensure your team resolve issues within SLA remotely over the phone, by email, and live chat Monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues and identify trends Assess the effectiveness of the team More ❯

Call Resolution' Support the team as needed by answering the phone to inbound calls and provide technical support Closely monitor open tickets and ensure your team resolve issues within SLA remotely over the phone, by email, and live chat Monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues and identify trends Assess the effectiveness of the team More ❯

more technical areas particularly Oracle DB & MySQL Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements. What you'll More ❯

take you anywhere in the tech world. Role Provide customer support via phone and face-to-face interactions. Manage daily tickets through Mojo, ensuring updates and resolutions meet business SLA timeframes. Work at our workbenches to fix PC components, and install and configure hardware and software. Assist with customer networking, including servers, firewalls, and switches. Reset passwords, manage user details More ❯

ideal candidate is comfortable in a complex, high-availability environment and has experience with modern infrastructure tooling and security practices. Key Responsibilities Manage infrastructure incidents and service requests under SLA Monitoring metrics, logs, and alerts to proactively detect and remediate issues Lead or support Windows 11 deployment projects (imaging, automation, pilot, rollouts) Support and evolve infrastructure design, ensuring best practices More ❯

ideal candidate is comfortable in a complex, high-availability environment and has experience with modern infrastructure tooling and security practices. Key Responsibilities Manage infrastructure incidents and service requests under SLA Monitoring metrics, logs, and alerts to proactively detect and remediate issues Lead or support Windows 11 deployment projects (imaging, automation, pilot, rollouts) Support and evolve infrastructure design, ensuring best practices More ❯

in support role in handling the requests for ArcGIS Desktop, AGOLS and Mobile application Should have thorough knowledge on support life cycle model in handling the tickets according to SLA Should have a thorough knowledge on ArcFM 10.2.1c for ArcGIS 10.2.1, especially on ArcFM extensions and Autoupdators configuration Should have a good knowledge on ArcFM Geodatabase Framework to handle the More ❯

technically demanding environment. Role Overview You'll be responsible for the installation, maintenance, and fault rectification of plant and equipment across the site. This includes: Responding to breakdowns within SLA timeframes Working with UPS, CPS, power distribution, cooling systems, and other critical infrastructure Supporting emergency response and call-out protocols Escalating urgent issues to the Technical Services Manager Maintaining accurate More ❯

or with 3PL suppliers: warehouse flows, installations, retrievals, and replacements of CHARGESPOT units Monitor inventory, stock movements, and UID coordinates in the CMS Collaborate with warehouse partners to ensure SLA compliance, improve processes, and control costs Oversee import/export activities and regulatory compliance for the storage and handling of batteries and electronic devices Coordinate installation and relocation processes in More ❯

or with 3PL suppliers: warehouse flows, installations, retrievals, and replacements of CHARGESPOT units Monitor inventory, stock movements, and UID coordinates in the CMS Collaborate with warehouse partners to ensure SLA compliance, improve processes, and control costs Oversee import/export activities and regulatory compliance for the storage and handling of batteries and electronic devices Coordinate installation and relocation processes in More ❯

customer/supplier communication, contract renewals, cost sourcing) Shipping management (liaising with couriers, receiving deliveries, packing goods, preparing export documentation e.g. customs clearances, commercial invoices) Stock/demo/SLA management (stock takes, inventory control, issuing loan agreements, consumables purchasing, disposal of obsolete stock) RMA management (processing faulty/returned items and updating internal systems) Office administration/procurement (logistics More ❯

as financial services outsourcing rules, EBA outsourcing guidance, DORA, etc., ensuring they are properly considered in client arrangements and Temenos' service offerings. You will draft and provide advice on SLA arrangements, support, and upgrade policies for client contracts. You will contribute to shaping SaaS business practices by identifying opportunities for template contract and process improvements globally and locally. You will More ❯

unit tests, test plans, and peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development on complex projects, engaging with More ❯

unit tests, test plans, and peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development on complex projects, engaging with More ❯

unit tests, test plans, and peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development on complex projects, engaging with More ❯

unit tests, test plans, and peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development on complex projects, engaging with More ❯

exercises. Maintain audit-ready documentation and support external reviews. Team & Vendor Management Recruit, lead, and develop a high-performing IT team, fostering innovation and accountability. Manage vendor relationships, ensuring SLA adherence, cost efficiency, and service quality. Data Governance & Analytics Drive data quality, governance, and analytics initiatives across the business. Implement reporting frameworks for operational, security, and project performance metrics. Budget More ❯

months Outside IR35 - £550-600 Job Description Candidate Profile Key Skills Required - Aria Operations - Installing, configuring and creating management packs (market place and custom) - Monitoring & Alert Tuning for performance, SLA compliance etc - Capacity Planning & Resource Optimization - Health, Performance & Availability Check - Creating custom dashboards and cost models - Provide custom reporting capability - Configuring integrations and deploying Agents (Telegraf) Key Skills Required Aria More ❯

embedded business logic, and high-volume data loads. Key Responsibilities Design and execute automated test cases using Cypress Validate batch processing of 1 million fuel cards within 24-hour SLA Test across a monolithic architecture with embedded SQL logic Collaborate with developers and performance testers to ensure system stability Identify defects and edge cases in high-pressure environments Act as More ❯

embedded business logic, and high-volume data loads. Key Responsibilities Design and execute automated test cases using Cypress Validate batch processing of ~1 million fuel cards within 24-hour SLA Test across a monolithic architecture with embedded SQL logic Collaborate with developers and performance testers to ensure system stability Identify defects and edge cases in high-pressure environments Act as More ❯

more technical areas particularly Oracle DB & MySQL Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements, delivering to the More ❯

more technical areas particularly Oracle DB & MySQL Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements, delivering to the More ❯

meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues. Cross-Team Collaboration More ❯