26 to 50 of 659 SLA Jobs in the UK

Monitor infrastructure, applications, and endpoints for performance, reliability, and security using advanced tools. Manage incident escalation and resolution processes to minimize downtime and ensure SLA adherence. Collaborate with cross-functional teams to drive root cause analysis and preventive measures. Develop and implement operational procedures, documentation, and training for NOC staff. More ❯

working, mentoring, career development. About the role Join our team to manage support cases, troubleshoot issues, and host remote sessions. Maintain customer contact, meet SLA targets, and help clients understand system functionality. Contribute to a team that values unity, integrity, and quality. About the Company Prosperon Networks Ltd is a More ❯

working, mentoring, career development. About the role Join our team to manage support cases, troubleshoot issues, and host remote sessions. Maintain customer contact, meet SLA targets, and help clients understand system functionality. Contribute to a team that values unity, integrity, and quality. About the Company Prosperon Networks Ltd is a More ❯

known as Disclosure and Barring Service). Your role Joining our dedicated EUE team, you will: Possess 2nd line responsibility for resolving incidents to SLA and maintain a Be responsible for the completion of assigned works within allocated timeframes. Undertake Project Tasks, supporting both internal and external Project Managers. Undertake More ❯

Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems. ‘Hands-on’ problem-solving approach; solving problems within SLA timeframes. On occasion provide on-site support for customers as and when required. Must have a valid UK driving license and live within reasonable commuting More ❯

line support across IT systems, hardware, and applications. Manage incidents via phone, email, Teams, and our helpdesk system Prioritise and resolve incidents to meet SLA targets, aiming for first-time fixes. Perform controlled live changes in line with change management protocols. Provide technical guidance to users and mentorship to support More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring More ❯

via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring More ❯

Delivering first line support Acting as the first point of contact for customers Demonstrating the ability to troubleshoot and resolve support issues within agreed SLA Providing regular, clear communication to customers Diagnosing and resolving incidents to the customer’s satisfaction A strong desire and focus on continued improvements and personal More ❯

adhere to NEC Public Safety and MCA outlined process & procedures. To complete all activities within set deadlines and report appropriately any difficulties to achieve SLA/delivery milestones. Qualifications Our ideal candidate: Experience at either 1st or 2nd line level of a service desk environment Experience of Shift working Day More ❯

of end users' workstation hardware, software, and peripheral devices. Manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within More ❯

week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk More ❯

Aspire's Core Voice Network. 3CX (On-premise and Cloud Identify trends in technical requirements and implement changes to satisfy customer requirements. Working to SLA's for incidents and requests, prioritising and managing workload effectively, managing several open Incidents and requests whilst following existing procedures and best practices. Liaising with More ❯

systems, troubleshooting, Active Directory, password resets, technical support, remote support, customer service, helpdesk, Microsoft Office support, Windows support, hardware support, software support, call logging, SLA management, fault diagnosis, ITIL More ❯

systems, troubleshooting, Active Directory, password resets, technical support, remote support, customer service, helpdesk, Microsoft Office support, Windows support, hardware support, software support, call logging, SLA management, fault diagnosis, ITIL More ❯

vendors to resolve complex issues, especially during migration and lifecycle projects. Maintain accurate and up-to-date IT data to meet audit requirements. Achieve SLA targets and contribute to a proactive support team. Support and educate users of varying IT knowledge levels. Provide high-standard support for VIPs, including C More ❯

be preferred. Successful candidates will be involved in the following: Troubleshoot technical issues using available resources Manage service requests and incidents in line with SLA Contribute and improve the Service Desk knowledge resources Identify and suggest improvements to enhance service quality and process efficiency Keep customers updated on the progress More ❯

SC clearance. Successful candidates will be involved in the following: Troubleshoot technical issues using available resources Manage service requests and incidents in line with SLA Contribute and improve the Service Desk knowledge resources Identify and suggest improvements to enhance service quality and process efficiency Keep customers updated on the progress More ❯

Product Leads to align engineering and service delivery with product goals. Accountable for the delivery of operational services, including incident management, problem resolution and SLA adherence. Establish and monitor KPIs for engineering and service performance, driving continuous improvement. Build and mentor a high-performing team of engineers and service managers. More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring More ❯

solutions (“outside of the box”); rigor in fact base/data analysis Coudl be a plus : Expert user of ServiceNow - with an understanding on SLA definitions & application Agile methods (scrum, Kanban, design thinking (UX) and tools (Jira) CI Methodology such as Lean or Six Sigma Soft Skills Agility & ability to More ❯

Apprenticeship. Duties will include liaising with customers via phone, Skype or email to assist with 1st line IT issues, working in accordance with SLA's, Bates IT quality standards and ITIL best practices. Role Resolve 1st line issues and requests such as systems access, password resets & unlocks Troubleshooting hardware issues More ❯

Labour Warehouse Management Project Accounting Strong understanding of Oracle ERP system architecture and data flows. Experience working in service-level driven environments with clear SLA targets. Proven track record in application lifecycle management within an ITIL framework. Excellent problem-solving, analytical, and documentation skills. Strong interpersonal and communication skills, with More ❯