26 to 50 of 250 SLA Jobs in the UK

are at the heart of everything we do. What You'll Do As an integral part of our Application Support team, you'll: Deliver first-class application support , ensuring SLA targets are consistently met for critical business systems. Analyse and implement technical enhancements across our broker and insurer policy administration platforms. Partner with IT Operations to maintain system uptime, coordinate More ❯

are at the heart of everything we do. What You’ll Do As an integral part of our Application Support team, you’ll: Deliver first-class application support , ensuring SLA targets are consistently met for critical business systems. Analyse and implement technical enhancements across our broker and insurer policy administration platforms. Partner with IT Operations to maintain system uptime, coordinate More ❯

user accounts for new starters on AD, Email systems and ERP systems Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA’s. To install and configure operating systems and other software to agreed standards. Assist in the compilation and maintenance of an accurate inventory of hardware and software. About You Good More ❯

Clarke and providing client site support when required. Role Provide telephone, email and remote access support to users of IT systems across multiple international sites within established and strict SLA's & KPI's Take part in the resourcing of the Guru Bar – IT's user facing facility to offer assistance for anything IT related Maintain timely and quality incident closure More ❯

celebrates success based on customer insight and performance. Governance, Risk & Compliance Ensure operational policies and procedures align with ITIL, ISO, GDPR, and other relevant frameworks. Maintain clear audit trails, SLA adherence, and service reporting Requirements What we are looking for? Essential: Proven experience leading a Managed Services or IT Service Desk function within an MSP Experience of managing Managers within More ❯

possible or where unable to assign call to the appropriate team. To deal with all calls received and ensure they are recorded and dealt with appropriately and within agreed SLA's About us We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We More ❯

Team. Responsible for manual function testing and regression testing inclusive of creation of test plans. Responsible for ongoing support of the Aurora suite of products inclusive of maintaining set SLA targets set via the Customer Service Portal (Fresh Desk). Maintaining the security and integrity of information held within Aurora. Improving the scope, accessibility and accuracy of asset and operational More ❯

Team. Responsible for manual function testing and regression testing inclusive of creation of test plans. Responsible for ongoing support of the Aurora suite of products inclusive of maintaining set SLA targets set via the Customer Service Portal (Fresh Desk). Maintaining the security and integrity of information held within Aurora. Improving the scope, accessibility and accuracy of asset and operational More ❯

of training and troubleshooting. Ensure the effective operation of school-wide platforms such as Google Workspace and the MIS (e.g. Bromcom). Monitor and manage supplier performance to ensure SLA compliance and continuous improvement. Ensure systems support statutory safeguarding obligations, enabling timely and accurate escalation of concerns to the Designated Safeguarding Lead (DSL). Act as the technical lead for More ❯

to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies More ❯

to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies More ❯

to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies More ❯

to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies More ❯

checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Technical Expertise: Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install More ❯

clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle essential Any More ❯

effectively resolving client issues, queries or incidents. • Utilise various platforms to respond, handle, and escalate issues. • You will have a ‘hands-on’ problem-solving approach, solving problems within strict SLA time frames. • Take ownership of incidents assigned to you and manage them through to resolution. • Ensuring SLAs are met: time to respond, time to resolve and first-time-fix. • Application More ❯

effectively resolving client issues, queries or incidents. • Utilise various platforms to respond, handle, and escalate issues. • You will have a ‘hands-on’ problem-solving approach, solving problems within strict SLA time frames. • Take ownership of incidents assigned to you and manage them through to resolution. • Ensuring SLAs are met: time to respond, time to resolve and first-time-fix. • Application More ❯

in a technical support role Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn - someone who takes real ownership ITIL awareness or certification (desirable) Experience supporting hardware, printers, mobile More ❯

send your CV to Matthew.Leach @ circlerecruitment . com Keywords: IT Manager/Service Desk/Windows Server/Active Directory/Exchange Online/Intune/Microsoft 365/SLA/Service Delivery/Newcastle Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills More ❯

To lead and manage the Helpdesk team of two in delivering exceptional customer service to internal and external clients. The Team Leader will oversee day-to-day operations, ensure SLA compliance, support field engineers, and act as the key escalation point for complex queries. This role is instrumental in maintaining high standards, mentoring staff, and fostering a culture of continuous More ❯

resolution. - Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. - Ensure all Service Level Agreement targets are exceeded. - Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be More ❯

resolution. - Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. - Ensure all Service Level Agreement targets are exceeded. - Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be More ❯

resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be More ❯

integrity of the environments and to maximise performance for end users. Ensures that effective Incident and problem management processes are followed and are actively manages calls in accordance with SLA's, utilising escalation processes both internal and external when required. Follows the change control process for all changes to the Network, Telecommunications and Network Security estate, that incorporate standard, normal More ❯

the data collation and tool sets provided for network analysis, offering recommendations and undertaking any corrective action. You will undertake or support rapid restoration of network fault resolution within SLA (and prior to critical Service failure where possible) You will Investigate network problems identified using pro-active (management) tools - where possible before critical Services are impacted You will ensure that More ❯