26 to 50 of 254 SLA Jobs in the UK

scripting (PowerShell) Exposure to cyber security standards Additional languages About you - if you have: Confidently handling 1st-line tickets independently within probation Consistently meeting SLA targets Positive feedback from customers and colleagues Gradual progression into 2nd-line responsibilities Demonstrating initiative and a proactive approach to learning ...

minimal disruption to trading activities by resolving incidents quickly Incident & Problem Management • Monitor trading systems and proactively identify issues • Manage incidents in line with SLA/KPI targets • Perform root cause analysis and implement long-term fixes • Escalate critical issues appropriately and communicate effectively with stakeholders Application & System Support • Support ...

Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn someone who takes real ownership ITIL awareness or certification (desirable ...

Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn someone who takes real ownership ITIL awareness or certification (desirable ...

Service Desk Plus beneficial. Experience managing the security updates for an estate of devices through Endpoint Central. Experience leading and managing others to achieve SLA as a collective. Ability to register new users, change details, handle leavers and bulk migrations. Ability to configure smartphones & provide mobile device support. Working understanding ...

Controls • Ensure our internal systems are managed to the highest standard by following industry best practice • Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes • Actively contribute to the development of existing and new IT process and procedures to enhance service transition ...

hosting call centre functionality for both Primary and Acute health care. Service Desk - Monitor call flows and follow up any breaches of the SLA following ITIL best practice. The team work closely with the other operational teams to develop scripts to ensure that the calls are handled quickly and efficiently ...

virtual environments (VMware or Hyper-V) Diagnosing and resolving network-related issues (DNS, DHCP, TCP/IP, routing) Managing and updating tickets clearly, ensuring SLA targets are met Escalating more complex issues to 3rd line where required Working in a high-volume service desk, balancing multiple client environments What They ...

equivalent experience preferred, Windows OS and server support. Experience working with third-party suppliers and managing escalations. Familiarity with ITIL service environments and SLA adherence. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. Eligible for Security Clearance. Foster respectful, collaborative relationships. Communicate ...

professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office ...

governance processes, policies, standards, and principles Advise stakeholders on infrastructure solutions, risks, costs, and benefits Ensure reliability, availability, and performance of infrastructure services with SLA focus Identify continuous improvement opportunities and implement solutions to optimise delivery and operations Maintain knowledge of IT industry best practices, emerging technologies, and security trends ...

assigned promptly. Allocate tasks to Service Desk Analysts and Field Engineers based on priority, skillset, and location. Track ticket progress, chase updates, and ensure SLA compliance. Communicate clearly with customers regarding updates, scheduling, and next steps. Support onboarding activities for new team members (accounts, equipment setup, access requests). Maintain ...

youll be doing: Provide senior-level administration and technical ownership of the BMC Remedy platform. Troubleshoot and resolve incidents, service requests, and tasks within SLA using Remedy, DWP, Smart IT, and Smart Reporting. Administer and support Remedy user access, configurations, and system performance. Design, configure, and implement Service Catalogues ...

team to provide the most effective method of service delivery. Pride in themselves and their work. Highly organized to meet strict deadlines and SLA’s. Analytical and detail conscious. Qualified to: IT degree level or similar IT qualification is essential. Cisco CCNA certification (essential) Cisco CCNP certification (desirable) Benefits ...

helpdesk system, escalating any priority calls as required To respond to and resolve first line IT support queries as per IT service desk SLA Assist with setting up and maintaining computers, laptops, mobile devices, user accounts and AV devices Support common software applications (e.g. Microsoft 365, email, collaboration tools) Distribute ...

business expectations. Lead the performance strategy for both internal teams and external suppliers, using meaningful MI and reporting to ensure all parties meet SLA commitments and contribute to continuous service improvement. Building strong relationships with suppliers, internal service teams, and business stakeholders will be essential to maximise value from contracts ...

engineering support for IMACD (Install, Move, Add, Change, Decommission) requests. Service Management Collaborate with the client’s Service Integrator and third-party providers for SLA adherence. Manage IP addressing, DHCP, patching, and lifecycle activities. Ensure compliance with BCDR (Business Continuity & Disaster Recovery) and security processes. Innovation & Continuous Improvement Drive adoption ...

onsite work. Service •Act as a point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA’s.•Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels.•Adding to and updating all Knowledge Management systems ...

Games, ensuring service performance, risks and improvement opportunities are clearly understood and acted upon. • Lead and maintain ITIL-based service governance, including service reviews, SLA reporting, KPI tracking and escalation management. • Develop, agree and track Continual Service Improvement (CSI) plans, driving measurable improvements in service quality, resilience and customer satisfaction. ...

responsibilities will include: Leading, coaching, and supporting the NOC Operator team, helping them deliver a consistently high-quality customer experience. Overseeing daily workflows, ensuring SLA targets are met and shift handovers run smoothly. Supporting training and development activities to ensure the team is confident in systems, processes, and best practice. ...

through standardisation, automation, and Infrastructure-as-Code initiatives, improving stability, control, and operational efficiency. Manage third-party suppliers and strategic partners, including contract negotiation, SLA governance, and service performance reviews. Act as a senior escalation point and advisor, clearly articulating infrastructure risk, control posture, and resilience to senior leadership. Experience ...

support or helpdesk role with hands-on experience using a ticketing system to log, update, and manage support requests in line with SLA requirements. Understanding of Microsoft environments, including: Microsoft Server Operating Systems, Windows 11, and Microsoft 365. Technically minded with strong troubleshooting and problem-solving skills. Excellent communication skills ...

have English as their first language. Taking ownership of your own tickets making sure all tickets are updated and resolved within SLA set. Ability to work independently and meet deadlines consistently. Capability to work under pressure and prioritize tickets. Identify and escalate repeating tickets to other team members. Proficiency ...

SOPs and service documentation in Confluence. Support service improvements, value-stream optimisation and ISO 20000 compliance activities. Configure and maintain Jira Service Management queues, SLA metrics, reports, and simple automation rules. Implement continual service improvement (CSI) initiatives to enhance service efficiency and reliability with the outcome of progressing through ...

internal ticketing system - Ensure accurate and timely updates on all assigned tickets - Experience with ServiceNow is beneficial, particularly when providing site backfill support - Meet SLA and KPI targets - Participate in an out-of-hours rota when required Required skills and experience - Minimum 3 years field service experience - Strong experience ...