26 to 50 of 520 SLA Jobs in the UK

for new starters. · Administer, Manage, Support Email Exchange. · Install, upgrade, support, and troubleshoot for printers, mobiles, laptops and any other IT related systems. · Adhere to the strict 15-minute SLA for minor IT issues, via ticketing system. · Keeping records of all ongoing issues tickets. · Regular maintenance and patching of infrastructure, endpoints as well as on servers. · Managing Boardrooms for videoconferencing More ❯

incident and service requests. Where appropriate, reassign tickets to second line for technical resolution liaise with third party providers to ensure incidents are resolved in line with their Service Level Agreement manage and deliver key service rollouts/upgrades of hardware and software. Experience and skills knowledge of supporting Microsoft Operating systems, Windows 10/11 knowledge of supporting Office More ❯

risk assessments, and compliance reporting Help steer the overall ISMS programme and ensure audit readiness Third-Party Service Management & ITSM Manage strategic relationships with IT service providers and oversee SLA performance Lead vendor selection processes and coordinate between multiple service providers Oversee day-to-day IT operations and manage incident, request, and change processes Drive continuous improvement initiatives aligned with More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

minimal traffic impact Collaborate with vendor development teams to validate and safely deploy new software and configuration updates Generate and deliver regular reports on network traffic, performance, testing, and SLA compliance Perform preventive maintenance and ensure hardware availability, including redundancy schemes Contribute to project tasks and support delivery initiatives Provide operational input and assist in defining and executing roll-back More ❯

DR test scenarios. Work with MSP to ensure daily backups and regular restore tests are carried out, reported and remediated. Capture and document associated third party vendor contracts and SLA's that underpin ITSC/DR plans. Ensure a central repository IT DR documentation is maintained and shared with key stakeholders. Due to the nature of the Disaster Recovery testing More ❯

usage and best practices Assist users in managing their user accounts, including password resets and access permissions Work on multiple issues/tickets concurrently, prioritising your workload and meeting SLA deadlines Keep track of all client and internal interactions in the company's PSA tool, to allow for accurate reporting of time, sales, communications, and profitability of each client Training More ❯

use of desktop systems, products and services. Makes initial diagnosis of any problems and advises known solutions where applicable. 3. Investigates, diagnoses and resolves low impact problems within service level agreement tolerances, referring to users, other staff, and suppliers, as necessary. 4. Following agreed procedures, provides advice to users on systems, products and services which are available to them, mainly More ❯

departments to ensure minimum disruption and downtime to customers. Manage incidents from ticket creation to resolution, ensuring timely updates and clear communication with clients. Managing incident resolutions within agreed SLA, keeping customers updated on progress. Provide feedback to help improve Service Desk operations and contribute to continuous improvement. Proactive monitoring and fault reporting. Contribute to a positive CSAT result by More ❯

a culture of collaboration, accountability, and continuous improvement. Conduct performance reviews, set objectives, and provide ongoing training and development. Ensure all IT services are delivered efficiently, meeting or exceeding SLA targets. Oversee the escalation process for critical incidents and client concerns. Monitor and optimize resource allocation to ensure project and support ticket deadlines are met. Act as a point of More ❯

Join a successful and collaborative TechOps team within the housing sector. Our client excited to be searching for an IT Support Analyst who will play a part in supporting SLA levels and delivering exceptional service across their organisation. About the role You'll be the go-to person for technical assistance and support, helping colleagues and maintaining internal systems. From More ❯

will include travel to various other customer locations. You will need to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA's. What are we looking for in the successful candidate? Full UK Clean Driving License (plus own vehicle) - travel required between sites. Candidates must be eligible for Security Clearance for More ❯

skills, both face to face and on the telephone. The Responsibilities * Design, develop and deploy technologies on Windows Platforms * Offer solutions and workarounds to incidents/problems * Work to SLA's and deadlines * Review services and application delivery * Prioritise and manage several tasks at a single time * Establish a good working relationship with wider teams and customers alike * Keep up More ❯

skills, both face to face and on the telephone. The Responsibilities Design, develop and deploy technologies on Windows Platforms Offer solutions and workarounds to incidents/problems Work to SLA's and deadlines Review services and application delivery Prioritise and manage several tasks at a single time Establish a good working relationship with wider teams and customers alike Keep up More ❯

principles Requirements: Translate non-functional requirements into a fit for purpose support model Service Acceptance Criteria: Facilitate the SAC delivery, including budget. Create and publish service artefacts (Service Definition, SLA, Service Catalogue). Stakeholders: Chair meetings and provide progress updates to stakeholders. Artefacts/Documentation: Create and manage key artefacts and processes, SDP's, Resource Models & ELS SKILLS Must have More ❯

related field Certifications : ITIL Foundation Certification is required (minimum requirement); additional ITIL Intermediate or Expert-level certifications are preferred. Experience managing teams and third-party suppliers. Deep understanding of SLA, availability, and capacity principles Strong analytical and decision-making skills Familiarity with monitoring and reporting tools Advantageous but not essential Experience in health tech or critical service delivery Additional ITIL More ❯

Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Ideally the successful person would have an understanding of managing and logging tickets , understand what a SLA is and have the ability to learn new skills. Successful 1st- 2nd Line Support/Service Desk Analyst/IT Support need to have excellent communication skills, strong and logical More ❯

and compatibility * Create and manage IT integration/separation plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts More ❯

and compatibility * Create and manage IT integration/separation plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts More ❯

backlog of tickets and also offer desktop support. The vacancy is primarily due to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role More ❯

backlog of tickets and also offer desktop support. The vacancy is primarily due to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role More ❯

support to technical customer queries via phone, email and face-to-face contact Monitor, investigate and resolve issues where possible Prioritise and allocate incidents and tasks subject to client SLA's Ensure all incidents are recorded in the appropriate management systems Provide clear updates on progress to both the business and our clients Assist internal users with desktop support Create More ❯

include: Proactive and Reactive Management : Oversee and manage our server and desktop infrastructure, ensuring everything runs seamlessly. Problem Management : Collaborate with specialist areas to tackle issues head-on, ensuring SLA targets are consistently met. Technical Escalation Point : Act as the go-to expert for resolving technical incidents involving servers, networks, telephony, and desktops. Senior IT Support : Provide top-tier IT More ❯