251 to 275 of 691 SLA Jobs in the UK

s PEP register Delivery of AML induction training for new joiners Respond to financial crime-related escalations in line with agreed Service Level Agreements (SLA); Responsible for efficiently managing cases in the workflow and being proactive in helping with ad-hoc tasks; Conducting end-to-end financial crime risk assessments More ❯

London, Microsoft, IT Support, Helpdesk, Managed Service Provider, Customer Service, Troubleshooting, Networking, Problem-Solving, Service Desk, On-Site Support, Technical Troubleshooting, Support Engineer, Engineer, SLA, IT Infrastructure. IT Analyst, IT Technician More ❯

on site visits so driving license and access to own vehicle is essential. Ke y Accountabilities Ownership and management of tickets, in accordance with SLA’s and priorities and in line with ITIL-based incident and problem management processes Software application and hardware managed services Resolving issues, updating customers, closing More ❯

Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call More ❯

Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call More ❯

Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call More ❯

Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call More ❯

accordingly Liaise with internal teams, contractors, and clients to ensure timely resolution of issues Produce daily, weekly, and monthly reports on job statuses and SLA performance Maintain accurate records of communications and job updates Assist with invoicing, compliance documentation, and other administrative tasks as required Requirements: Previous experience in a More ❯

base Logging call incidents and providing support to achieve Incident and Problem resolution or escalation Ensure customer issues are addressed promptly and within internal SLA's Help support a wide range of bespoke software packages, as well as various operating systems and networks Provide excellent customer service with a proactive More ❯

Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service More ❯

satisfactory customer resolution Liaise pro-actively with suppliers or partner vendors and escalate where necessary to ensure timely call resolution and achieve customer specific SLA’s Understand and proactively operate the “Escalations Procedure” Meet the Service Desk Key Performance Indicators (KPI’s) as set by the Service Centre Manager/ More ❯

the development of architectural solutions for IT operational solutions, throughout service/product life cycles. Ensure that services are provided in accordance with agreed SLA/OLAs and delivered within agreed budgets. Responsible for KPI reporting and executing performance management within the post holders sphere of responsibility. Participate in the More ❯

warranties and building defects especially at project handover * Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required * Observe the site rules and maintain a smart appearance, leading by example at all times * Perform any other reasonable duties as requested More ❯

Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. More ❯

Centre Standards. Planning and decommission of network hardware and structured cabling Updating all relevant documentation and inventories Completing all service requests, within the agreed SLA Compliance with ONNEC's and Client Health & Safety procedures Compliance with Manufacturers, ONNEC's and Clients Quality Standards Compliance to Clients and Support Services approved More ❯

Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors More ❯

cascade new software and configuration settings into the live network safely Provide regular traffic, network performance and test reports to Business Unit teams and SLA reports analysis Perform preventive maintenance and maintain H/W availability for all redundancy schemes Actively participate in RDT functionality by implementing Modification Requests and More ❯

Deliver timely, actionable business intelligence reporting to support decision-making. Oversee the support, maintenance, and enhancement of critical business applications, ensuring minimal downtime and SLA compliance. Collaborate with IT, operational teams, and third-party vendors to integrate and improve systems. Drive digital transformation initiatives and promote a culture of continuous More ❯

into the release process. Observability & Reliability Engineering Implement comprehensive monitoring, logging, and tracing stacks (Prometheus/Grafana, Loki, ELK, OpenTelemetry). Define SLOs/SLA dashboards; lead incident response, root‑cause analysis, and post‑mortems. Security & Compliance Embed DevSecOps practices—secrets management, container image hardening, zero‑trust networking, vulnerability management More ❯

into the release process. Observability & Reliability Engineering Implement comprehensive monitoring, logging, and tracing stacks (Prometheus/Grafana, Loki, ELK, OpenTelemetry). Define SLOs/SLA dashboards; lead incident response, root‑cause analysis, and post‑mortems. Security & Compliance Embed DevSecOps practices—secrets management, container image hardening, zero‑trust networking, vulnerability management More ❯

and continuous improvement. Strong prioritisation skills across diverse workstreams, with financial acumen and stakeholder management. Proven ability to measure and improve product performance (e.g., SLA, usage, scalability). Deep understanding of agile product lifecycle and technical concepts, able to communicate effectively with non-technical audiences. Knowledgeable in current/emerging More ❯

both capital and operational. Provide a service that ensures all mechanical and electrical equipment is running to its optimum performance and that all departmental SLA's and KPI's are met; manage and react in a timely manner to equipment outages. Maximize availability of all mechanical and electrical equipment through More ❯

improvement. Responsibilities Provide 1st and 2nd line support for Dynamics 365, escalating to 3rd parties where needed Manage support tickets, ensuring timely resolution and SLA compliance Perform data administration, reporting, and system security tasks Support upgrades, testing, and deployment of new features Proven experience in operational support for IT software More ❯

environments, handling tickets, and ensuring systems are maintained and running optimally. Key Responsibilities: Take ownership of customer support tickets, following internal processes and ensuring SLA adherence Troubleshoot issues independently or collaboratively, escalating where necessary Monitor infrastructure performance and proactively address any issues Support installation, configuration, and upgrades of operating systems More ❯

environments, handling tickets, and ensuring systems are maintained and running optimally. Key Responsibilities: Take ownership of customer support tickets, following internal processes and ensuring SLA adherence Troubleshoot issues independently or collaboratively, escalating where necessary Monitor infrastructure performance and proactively address any issues Support installation, configuration, and upgrades of operating systems More ❯