251 to 275 of 523 SLA Jobs in the UK

agreed method statements. Oversee proactively repair any defects and to maintain plant rooms in a clean, tidy and safe condition. Manage and record defects through the helpdesk to ensure SLA timeframes are always met Ensure rapid and effective response to customer and helpdesk requirements. Review RAMS (Risk assessment and method statements) and subcontractor competencies before work permits are authorised. Escalate More ❯

upgrades of new systems aligned to IT strategy Taking ownership on incidents and requests raised, working independently to gather more information when required, and closing tickets out within the SLA Driving supplier management to ensure services are delivered in accordance with agreed processes and SLAs (including contract management, service reviews, and billing) Ensuring users have the appropriate level of access More ❯

grow. PDRs and learning courses are your secret weapons. Team Player: Positive vibes, great teamwork, and a culture that feels like home. Knowledge and Abilities: How We Measure Success: SLA Performance: Youll ace it. Phone Audit: Your phone skills? A+ Lifecycle Metrics: Youll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. Requirements More ❯

offering strategic advice and ensuring high-quality, best-practice solutions. Own and manage client relationships, escalations, and complex support cases. Oversee ticket queues across Workday HCM functional areas, ensuring SLA adherence and resolution quality. Support presales activities, including solution demonstrations, scope definition, and effort estimation. Develop and enhance AMS offerings to keep Kainos at the forefront of the Workday ecosystem. More ❯

offerings for StoneX Payments. Support the team in their day-to-day deliverables. Ensure Client Management activity and projects for StoneX Payments is carried out within the agreed service level agreement with all internal stakeholder and clients. Provide Clients with day-to-day support, including managing the support queue and initial triage. Provide escalation support to the Client Support team More ❯

Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The More ❯

opportunities by demonstrating strong understanding of their business. Provide complex, high value quotations for multi vendor technologies and maximise opportunities. Demonstrate full ownership of account management adhering to agreed SLA's in line with internal process and procedures. Demonstrate commercial awareness. Build and maintain strong relationships through regular formal and informal meetings. Work with key vendors to deliver bespoke hardware More ❯

Your role will involve receiving & reviewing customer related system issues via a ticketing system and resolving issues as necessary to ensure we maintain system operational states within the current SLA's & KPI's. Reviewing & producing documentation, recording all processes to enable first time fixes and quick resolutions etc Monitoring system status and reporting issues quickly to service management and the More ❯

opportunities by demonstrating strong understanding of their business. Provide complex, high value quotations for multi vendor technologies and maximise opportunities. Demonstrate full ownership of account management adhering to agreed SLA's in line with internal process and procedures. Demonstrate commercial awareness. Build and maintain strong relationships through regular formal and informal meetings. Work with key vendors to deliver bespoke hardware More ❯

of materials for Product deployments for whole life project costs - includes servicing/repair. Managing all processes related to supply chain partners and hardware vendors, meeting deadlines and maintaining SLA’s, managing margin and negotiating costs. Ensuring accurate forecasting and delivery of hardware inventory Team Collaboration, Management and Development Leading and motivating technical staff to achieve organisational objectives. Support of More ❯

at, or above, stated objectives and appropriately communicate performance and progress to the team and management. Effectively manage strategic staffing and contract partners critical to our frontline success, reviewing SLA's, quality and ensuring consistency. Ensure productivity goals for the team are clearly understood, monitored, and achieved in order to maintain appropriate customer satisfaction and staffing. Ensure that the group More ❯

proactive vendor management, alongsidestrong negotiation and analytical skills to improve financial performance from external partnerships. Key Accountabilities Own provider relationships : Act as the operational lead for key suppliers. Performance & SLA management : Define and track SLAs, KPIs, and incident response processes to ensure consistently high performance. Issue resolution : Coordinate with internal teams (Product, Tech, Finance, Legal) to quickly resolve provider-related More ❯

out new features and keep the platform secure. Participate in a 24/7, on-call rotation for incident response escalation within response and on-site Service Level Agreements (SLA). Provide technical implementation support in customer environments, including guidance on implementation, and feasibility of cross-product integrations. Google is proud to be an equal opportunity and affirmative action employer. More ❯

offerings for StoneX Payments. Support the team in their day-to-day deliverables. Ensure Client Management activity and projects for StoneX Payments is carried out within the agreed service level agreement with all internal stakeholder and clients. Provide Clients with day-to-day support, including managing the support queue and initial triage. Provide escalation support to the Client Support team More ❯

through troubleshooting steps Re-fitting and/or replacing of client hardware Supporting updates and/or roll-outs for client applications (training of users as needed) Working to SLA's Prioritising and managing multiple open tickets Establishing good working relationships with clients You will also; Take details of any problem or service requirement from clients even if they fall More ❯

free to reach out and apply today! Responsibilities: Lead and mentor the TOC engineering team, ensuring 24/7 coverage of network and video services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, root cause analysis, and proactive monitoring/ More ❯

to maintain effective working relationships with all internal and external stakeholders. There is a particular focus on providing daily support to internal Account Managers. Outcomes - Adherence to service and SLA standards & agreements. - Provide insight and opinion to aid the departmental decision-making process. - Demonstrate a commitment to personal development. Attitude - Adhere to the company's core values. - Work effectively in More ❯

to maintain effective working relationships with all internal and external stakeholders. There is a particular focus on providing daily support to internal Account Managers. Outcomes - Adherence to service and SLA standards & agreements. - Provide insight and opinion to aid the departmental decision-making process. - Demonstrate a commitment to personal development. Attitude - Adhere to the company's core values. - Work effectively in More ❯

foster team spirit at local level People management Supervise assigned team members (on-shore & near-shore) Contract management: Negotiate and deploy Accenture contracts to suppliers, including best practices metrics & SLA, in collaboration with Legal department Lead supplier management programme for suppliers delivering services ensuring KPIs and metrics are achieved Ensure implementation Local Country Addendum of global/regional agreements Ensure More ❯

issues within the data center region. Work OT hours as needed to support site stability - Troubleshoot and report facility and data sever-level events within internal Service Level Agreements (SLA) - Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Ensure all safety procedures are adhered to by vendors, and AWS staff - Respond to off More ❯

the Ledger Wallet performance is optimised and working with Business Unit Leaders the Wallet Operations Lead will also ensure that both Ledger & our partners performance is in line with SLA's and expectations. This role requires a proactive approach to excellent stakeholder management & communication skills, the ability to build out robust, well documented processes and governance within a dynamic and More ❯

and utilising Responsibilities: You will be the first responder to efficiently action and update all service tickets within the ServiceNow platform, ensuring timely resolution and accurate documentation to meet SLA requirements. Full ownership of the provisioning process for laptops, desktops, and tablets – from initial request to deployment. Coordinate with internal build teams and external vendors to ensure seamless delivery and More ❯

unit tests, test plans, and peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development on complex projects, engaging with More ❯

value. This regional role is key in ensuring consistency of standards and collaborating with the Data Sourcing Office to coordinate the regional operations to ensure that service level agreements (SLA) for the timeliness, quality, and coverage of the data product are consistently met. You will use business intelligence to aid in supervising and controlling these operations regionally, as well as More ❯

ticket queue management, ready to operate in a high-compliance, fast-paced environment. Key Responsibilities: Manage the ticket queue for the hub and nearby spokes, ensuring timely updates and SLA compliance Oversee stock and asset management , scanning devices in and out of storage locations Handle the disposal process for equipment in line with contract procedures Perform basic hardware triage and More ❯