276 to 300 of 518 SLA Jobs in the UK

IT Support Technician £25,500 + Excellent Benefits Sheffield, S9 | Travel required – own car essential Keywords: IT Support, 1st Line, 2nd Line, Helpdesk, Service Desk, SLA, Apple Mac, iOS, AV, PC, Desktop, Software, Hardware, Education Are you passionate about technology and great with people? Whether you’re just starting your career or already have experience in IT support, this could More ❯

in the field and improve and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of SuccessFactors is a benefit. What More ❯

support to our customers and communicate effectively via email, our portal and telephone. Accurately log, track and resolve issues in a timely manner, working within the help desk agreed SLA's. Work with our technical team to address and resolve customer faults and queries with our live software, escalating complex issues where needed. Receive our monitoring alerts and recognise what More ❯

efficiency and effectiveness. Plan and execute integration testing for system changes and new releases, identifying and mitigating risks. Investigate and resolve incidents related to integration platforms in line with SLA targets. Stay informed about technological advancements and assess their potential to improve services and processes. Propose and implement service improvements to enhance integration capabilities and user experience. What you need More ❯

efficiency and effectiveness. Plan and execute integration testing for system changes and new releases, identifying and mitigating risks. Investigate and resolve incidents related to integration platforms in line with SLA targets. Stay informed about technological advancements and assess their potential to improve services and processes. Propose and implement service improvements to enhance integration capabilities and user experience. What you need More ❯

efficiency and effectiveness. Plan and execute integration testing for system changes and new releases, identifying and mitigating risks. Investigate and resolve incidents related to integration platforms in line with SLA targets. Stay informed about technological advancements and assess their potential to improve services and processes. Propose and implement service improvements to enhance integration capabilities and user experience. What you need More ❯

network problems identified using pro-active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must More ❯

network problems identified using pro-active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must More ❯

Systems Executives and Administrators. Overseeing the allocation of workloads and manage team capacity, ensuring efficient service delivery of all mandatory tasks and project work is delivered within the set SLA's/agreed deadlines. Developing a positive culture of delivering feedback to Operational Teams. Continuously Improve Processes – Constantly look for ways to improve internal processes to support good client outcomes More ❯

across both Cisco and Fortinet platforms. The role: Network Engineer Design, support, and manage internal and customer networks (Cisco/Fortinet) Configure routing protocols (BGP, OSPF), VPNs, QoS, IP SLA, and firewalls Support satellite, maritime, and secure government systems in high-availability settings Maintain network documentation, assist with commissioning new networks Work closely with IT, Engineering, and customer teams to More ❯

across both Cisco and Fortinet platforms. The role: Network Engineer Design, support, and manage internal and customer networks (Cisco/Fortinet) Configure routing protocols (BGP, OSPF), VPNs, QoS, IP SLA, and firewalls Support satellite, maritime, and secure government systems in high-availability settings Maintain network documentation, assist with commissioning new networks Work closely with IT, Engineering, and customer teams to More ❯

anomaly detection). Familiarity with operational domains such as Customer Experience (CX), Trust & Safety (T&S), or Ad Ops; ability to understand metrics like handle time, task pacing, or SLA completion without needing deep onboarding. Strong proficiency in SQL, and experience building data pipelines and dashboards using tools like Looker. Proficiency in Python or R for modeling, prototyping, and automation. More ❯

Develop strong relationships with clients, promoting retention and improving the use of the platform Map possible gaps to increase client satisfaction Build and manage plan to improve key indicators (SLA, NPS, ...) Identify and capitalize on business opportunities Promote Up/Cross sales with existing clients Monitor the Invoice process, including renewals Requirements: 3 years of project management experience with More ❯

team, providing mentorship and ultimately owning the full IT support experience in our region. You will help build, drive and execute on the team's roadmap, manage performance expectations, SLA deliverables, provide leadership with accurate reporting and serve as an escalation point for the team. In this position you will have the opportunity to mold and shape the IT support More ❯

impact on the direction of our EU infrastructure and how it integrates with our core product set in the NA region. What You'll Do: Maintain uptime requirements and SLA's for our cloud infrastructure Plan and build reusable Infrastructure as Code to maintain standardization and scalability efforts Work within a global DevOps team to develop best practices in our More ❯

Strong in querying, regex, alerts, and dashboards Other Requirements: Strong communication & collaboration with internal teams Production issue troubleshooting and log analysis experience Familiarity with ITIL practices, ticketing systems, and SLA management Proactive in identifying and resolving production issues Able to collaborate with Dev and L3 teams for incident triage and change reviews Experience managing Major Incidents and post-mortem processes More ❯

create, and execute test cases to validate client data reporting across various reporting tools: NewRelic, ComScore, Nielsen, Adobe, Raptor, etc. Log bugs and verify bug fixes. Adhere to predefined SLA for Release Candidate (RC) validation. Create and publish test reports after each RC test cycle. Support on-demand test validations within short timelines. Conduct KPI-impacting incident deep dives to More ❯

relationships, and working closely with the senior management team. Operational responsibilities Manage the UK IT & Development Operations budget. Optimize operational models, including outsourcing partnerships. Manage hosting suppliers and ensure SLA compliance. Overall responsibilities Manage IT & Development budgets. Ensure GDPR compliance. Manage relationships with cloud/hosting suppliers. Define technical and product roadmaps. Develop and evolve SaaS offerings. Manage client and More ❯

Glue, Halo PSA) to log support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure to and support the rollout More ❯

present and defend your ideas to technical and non-technical audiences. Additional Desired Skills Experience with incident management platforms like PagerDuty, OpsGenie, or similar tools Understanding of SLO/SLA management and implementations Knowledge of industry standard incident management frameworks and best practices Familiarity with automated remediation and runbook automation Experience with DevOps and SRE practices Cultural Fit We're More ❯

present and defend your ideas to technical and non-technical audiences. Additional Desired Skills Experience with incident management platforms like PagerDuty, OpsGenie, or similar tools Understanding of SLO/SLA management and implementations Knowledge of industry standard incident management frameworks and best practices Familiarity with automated remediation and runbook automation Experience with DevOps and SRE practices Cultural Fit We're More ❯

are accurately reconciled and documented. Supporting month-end close activities to guarantee the integrity and accuracy of financial accounts. Prioritising your workload efficiently throughout the day to meet all SLA requirements and deliver on-time results. The role is for you if You have strong Excel and Google Sheets skills, using advanced functions to manage, analyse and validate large data More ❯

Identify growth opportunities and support career development Own Escalated Case Handling & Operational Excellence Oversee technical and high-priority customer issues escalated from Tier 1 Ensure the team meets case SLA, quality, and compliance expectations Support in the crafting of Jira tickets, helping advocate for product improvements Partner with Engineering, Product, and Account Management for issue resolution Drive Cross-Functional Collaboration More ❯

resolutions and contribute to customer-facing resources like FAQs and Help Centre articles to reduce front-line dependency. Customer Metrics & Feedback Loop: Monitor and analyse key support metrics (e.g. SLA adherence, escalation response times, volume trends) and report insights back to the broader team to support continuous improvement. About You Customer-Oriented : You care about outcomes and are always thinking More ❯

Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology More ❯