51 to 75 of 558 SLA Jobs in the UK

enjoys solving complex technical problems and working in a collaborative, onsite team environment.What you’ll doOffering solutions and workarounds to incidents/problems.Working to SLA’s and deadlines.Reviewing services and application delivery.Prioritising and managing several tasks at a single time.Establishing a good working relationship with wider teams and customers alike.Keeping ...

customer teams, lead service design and improvement workshops to leverage emerging technology services and capabilities, such as AI and machine learningWhen it comes to SLA implementation/performance reporting, you're able toProduce management reports for clients and internal management and lead service review meetingsProvide detailed analysis, feedback and actions ...

within a complex technology or engineering environment. Experience working with warehouse automation, logistics technology, WMS or industrial/IT-OT environments. Strong understanding of SLA, KPI and contractual service management. Experience managing incidents, problems, changes and escalations. Strong customer and stakeholder management skills. Experience coordinating multi disciplinary technical and operational ...

maintaining regular routines, including team meetings, 1:1s, performance reviews, coaching, and recognition activitiesGaining a thorough understanding of service desk performance metrics, including SLA achievement, customer satisfaction, ticket backlog, ticket ageing, and call handling performanceIdentifying and addressing service delivery risks, customer concerns, and operational inefficiencies through structured improvement plans ...

Provide regular feedback for team members and support them in producing development plans where appropriate. Contract management Adherence and management of contractual obligations, including SLA management. Conduct regular service reviews and report on service performance using OKRs, KPIs and CSAT. Collaborating with user-centred design and product teams to develop ...

work effectively both independently and within a team environment. Knowledge of Microsoft Office suite of applications and SLC Core Applications. Experience of working with SLA's and KPI's. Good level of education including Maths and English at standard grade level or above. If you receive suspicious outreach claiming ...

oversee IT Service Management operations while governing the end-to-end Change Management process. The role will be responsible for ensuring service stability, SLA compliance, operational excellence, and effective change governance across application and infrastructure environments. The ideal candidate will have strong hands-on experience in ITIL processes, stakeholder management ...

support Windows 11 devices, mobile devices, printers, and Intune-managed endpoints. Manage incidents and service requests through Autotask PSA, ensuring accurate updates and SLA compliance. Assist with IT infrastructure upgrades, cloud migrations, cybersecurity initiatives, and new client onboarding projects. Create and maintain technical documentation, processes, and knowledge base articles using ...

major and high-impact incidents. Provide technical direction to other 3rd Line engineers and help prioritise work based on customer impact, urgency and SLA risk. Review escalations from 1st and 2nd Line and make sure the right troubleshooting has been completed. Work with suppliers and internal specialists when an issue ...

user best practices, identifying and mitigating repeatable cases and creating knowledge-based articles (KBA's). Responsibility for resolving Incidents and Service Requests to SLA using tools such as ServiceNow, InTune and SCCM. Engaging with Capgemini MIM for the management and resolution of major incidents. Modern workplace management experience using ...

GovernanceDeliver all work in line with defined operational standards, customer requirements, and industry best practiceEnsure all incidents, changes, and service requests are managed within SLA, priority, and escalation frameworksExecute changes in line with formal change management processes, ensuring validation, testing, and controlMaintain fully auditable, structured technical documentationMaintain high-quality ticket ...

delivery teams in London, Singapore, and Australia Define the automation strategy and prioritise cross‐tower automation initiatives for maximum cost and quality impact Establish SLA/KPI frameworks, performance dashboards, and outcome‐based metrics for all towers Lead the offshore migration strategy: define which roles move offshore, governance model ...

Experience supporting laptops, desktops, mobile devices and peripherals Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Experience working with ITSM tools and SLA-driven environments Excellent troubleshooting, communication and customer service skills What you need to do now If you're interested in this role, click 'apply ...

leader in managing our service desk in such a way as to deliver excellent customer service. Work efficiently and productively to achieve and exceed SLA’s and KPI’s. Your Previous experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration An understanding of Group Policy ...

technical meetings and provide expert guidance to both technical and non-technical stakeholders. · Support service delivery by maintaining high levels of customer satisfaction and SLA performance. · Undertake occasional onsite visits where required. Continuous Improvement · Identify recurring issues and implement long-term solutions. · Drive improvements through automation, AI and process optimisation. ...

India, and South Africa locations. What you’ll doManage customer’s security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause analysis ...

accurate technical documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential Skills Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management skills. ...

part of a successful business, who offer excellent support and training. Responsibilities: Provide technical leadership, senior escalation support and mentor team members Meet SLA targets, identify any patterns, issues and support the team to maintain service levels Conduct regular client visits and build strong client relationships Lead the technical delivery ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent ...

tasks for patch management teams across EUC, Data Center, Networks, and Application Infra; define acceptance criteria for closure. • Define, publish, and enforce the VM SLA policy; escalate breaches to asset owners and management. • Lead the vulnerability exception and risk acceptance process: assess compensating controls, document residual risk, and obtain formal ...

line support in resolving the 60000 incidents logged annually, working to established and set processes and procedures to resolve incidents satisfactorily and within SLA timescales for users Responsible for 1st line support and resolution of incidents in relation to desktop devices, applications and enabling user access to systems, in accordance ...

line support in resolving the 60000 incidents logged annually, working to established and set processes and procedures to resolve incidents satisfactorily and within SLA timescales for users Responsible for 1st line support and resolution of incidents in relation to desktop devices, applications and enabling user access to systems, in accordance ...

service skills, and be able to remain calm, patient and polite in all situations. Experience of handling/resolving IT related queries within agreed SLA timeframes, escalating as necessary or demonstrable experience of customer facing role Qualifications Essential A level, BTEC, NVQ level 3 or equivalent further education qualifications. Skills ...

maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement ...