51 to 75 of 692 SLA Jobs in the UK

vendors to resolve complex issues, especially during migration and lifecycle projects. Maintain accurate and up-to-date IT data to meet audit requirements. Achieve SLA targets and contribute to a proactive support team. Support and educate users of varying IT knowledge levels. Provide high-standard support for VIPs, including C More ❯

be preferred. Successful candidates will be involved in the following: Troubleshoot technical issues using available resources Manage service requests and incidents in line with SLA Contribute and improve the Service Desk knowledge resources Identify and suggest improvements to enhance service quality and process efficiency Keep customers updated on the progress More ❯

SC clearance. Successful candidates will be involved in the following: Troubleshoot technical issues using available resources Manage service requests and incidents in line with SLA Contribute and improve the Service Desk knowledge resources Identify and suggest improvements to enhance service quality and process efficiency Keep customers updated on the progress More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring More ❯

Apprenticeship. Duties will include liaising with customers via phone, Skype or email to assist with 1st line IT issues, working in accordance with SLA's, Bates IT quality standards and ITIL best practices. Role Resolve 1st line issues and requests such as systems access, password resets & unlocks Troubleshooting hardware issues More ❯

Labour Warehouse Management Project Accounting Strong understanding of Oracle ERP system architecture and data flows. Experience working in service-level driven environments with clear SLA targets. Proven track record in application lifecycle management within an ITIL framework. Excellent problem-solving, analytical, and documentation skills. Strong interpersonal and communication skills, with More ❯

Labour Warehouse Management Project Accounting Strong understanding of Oracle ERP system architecture and data flows. Experience working in service-level driven environments with clear SLA targets. Proven track record in application lifecycle management within an ITIL framework. Excellent problem-solving, analytical, and documentation skills. Strong interpersonal and communication skills, with More ❯

2nd line or relevant support teams, whilst still managing ownership of calls through to completion. Incident management - ensuring that all incidents are resolved within SLA timescales. Raising Centrica Energy specific service/change requests, managing through to completion. Delivering IMAC project work, attending project meetings and work groups as and More ❯

up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including the More ❯

will work closely with the application and infrastructure POD SME’s to ensure these critical services function to the required standards. Maintain and improve SLA’s and ensure compliance to policies at all times. Actively participate to achieve organization objectives for efficiencies, innovations, and quality delivery. Perform pro-active analysis More ❯

will work closely with the application and infrastructure POD SME’s to ensure these critical services function to the required standards. Maintain and improve SLA’s and ensure compliance to policies at all times. Actively participate to achieve organization objectives for efficiencies, innovations, and quality delivery. Perform pro-active analysis More ❯

projects. Maintain up-to-date and relevant IT data to comply with the bank's auditing principles and processes. Ensure the Support Team meets SLA targets and operates proactively and proficiently. Regulatory Duties Maintain knowledge of applicable regulatory requirements, including the bank's risk and compliance policies, and adhere to More ❯

dealt with according to a set standards and procedures, and suggesting ways to improve those processes over time Delivering resolutions to live incidents within SLA, prioritising service availability Taking the lead in problem investigation/root cause analysis and delivering resolutions that prevent recurrence and minimise technical debt Providing out More ❯

Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities More ❯

Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities More ❯

line support across a range of IT infrastructure technologies Manage batch processing and event/alert monitoring Handle incident resolution to meet or exceed SLA targets Support patching, change requests, and technical escalations Maintain accurate records via incident and call management tools Collaborate with team members to continuously improve service More ❯

document, and define critical services/processes and associated KPIs to be measured. Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA/KPI. Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the More ❯

all forms of support call are logged in the system and the client is kept updated and managing incident and request tickets ensuring established SLA’s are met. Role Providing support to all staff onsite and remotely. Help the Helpdesk Management Team with continued business improvements. Communicate daily to clients More ❯

working with third-party providers. Oversee tenant configurations, policies, and settings to optimise performance. Develop and maintain service architecture documentation and best practices. Ensure SLA targets are met , troubleshooting and resolving technical issues. Mentor and supervise junior team members , fostering professional growth. What You'll Need: Minimum 2 years' experience More ❯

working with third-party providers. Oversee tenant configurations, policies, and settings to optimise performance. Develop and maintain service architecture documentation and best practices. Ensure SLA targets are met , troubleshooting and resolving technical issues. Mentor and supervise junior team members , fostering professional growth. What You'll Need: Minimum 2 years' experience More ❯

Aspire's Core Voice Network. 3CX (On-premise and Cloud Identify trends in technical requirements and implement changes to satisfy customer requirements. Working to SLA's for incidents and requests, prioritising and managing workload effectively, managing several open Incidents and requests whilst following existing procedures and best practices. Liaising with More ❯

offers the flexibility of working from home and the office. Key Responsibilities: Deliver timely, customer-focused technical support to internal business customers, ensuring KPI, SLA, and OLA targets are met or exceeded. Conduct root cause analysis of application issues and create corrective action plans following the ITIL framework for incident More ❯

third party IT vendors, including: Communicating and managing any adaptions or developments that are required to meet changing business needs Monitor performance against agreed SLA`s and implement any actions necessary Liaise with Business Management team to identify potential areas of process improvement using available technology Assign and manage access More ❯

to resolve cases where required. Make sure that cases are managed in line with agreed SLAs and Senior Engineer input is sought, with sufficient SLA remaining. Qualifications Customer service focussed with an excellent telephone manner. A demonstrable ability to follow process and build a reassuring rapport with customers. The ability More ❯