51 to 75 of 489 SLA Jobs in the UK

teams. Procure IT hardware and liaise with third-party suppliers. Produce and distribute daily service and performance reports. Monitor service levels and identify potential SLA breaches. Support service improvement through reporting and analysis. Build effective relationships with customers, suppliers, and internal teams. What youll bring: Strong communication and stakeholder management ...

Managed Service Provider, taking ownership of service delivery for multiple business customers. You’ll be comfortable leading customer service reviews, managing escalations, monitoring SLA performance and working with technical and commercial teams to drive improvements. Strong relationship management, commercial awareness and the ability to translate technical issues into clear business ...

excellent customer service. Own day-to-day Service Desk performance, including ticket prioritisation, workload management, escalation, communication and resolution. Maintain strong standards across SLA/OLA performance, first-contact resolution, ticket quality and effective hand-offs between teams. Act as the senior escalation point for complex or sensitive issues ...

validated before service acceptance. Work closely with delivery, testing, operations, and service owners to confirm that testing validates the service design, support model, SLA expectations, resilience requirements, and readiness controls. Configuration and Knowledge Management Collaborate with ServiceNow, ITAM, and configuration management stakeholders to ensure service components, configuration items, ownership, relationships ...

Provide regular feedback for team members and support them in producing development plans where appropriate. Contract management Adherence and management of contractual obligations, including SLA management. Conduct regular service reviews and report on service performance using OKRs, KPIs and CSAT. Collaborating with user‐centred design and product teams to develop ...

Work Schedule: Mon-Fri 09:00-17:30 Key Responsibilities Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents with SLA Maintain a 2% incident per month target Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external ...

ensuring content is accurate, up-to-date, and accessible for both IT staff and end-users Performance Monitoring and Reporting: Track and report on SLA and KPI performance, identifying trends and opportunities for service improvement Provide insights and recommendations to improve service reliability and operational efficiency Skills, Knowledge and Expertise ...

complex NHS or comparable environment, including prioritisation, dependencies, risk and benefits. Understanding of resource and capacity planning to deliver services based around customer expectations, SLA's and KPI's. Desirable Understanding of the regional and national NHS landscape and experience working within it. Experience Essential Significant experience of leading ...

Define and maintain CMDB data models, CI relationships, governance controls, service mapping and asset inventories. Build and maintain operational and executive dashboards, KPI frameworks, SLA reporting and Real Time performance monitoring. Deliver automation for notifications, compliance monitoring, exception management and CMDB health reporting. Utilize technologies such as ServiceNow, Remedy CMDB ...

attempt first time resolution, and/or escalation Assist with customer onboarding projects and migrations Monitor and elevate Tickets according to the customer’s SLA Keep users informed on status and progress of their tickets Aid customer retention and satisfaction Help to improve efficiency, processes, documentation, and automation. Technical skill ...

supply chain, and operations, and how the modules and integrations fit together. Solid grasp of ITSM disciplines — incident, problem, and change management — and of SLA-based service delivery. Experience working with architecture, integration, and engineering functions to defined standards and coordinating support with change. Ability to lead a distributed support ...

recognised certifications (e.g. CompTIA Security+, SSCP, CEH, GCIH) or working towards Familiarity with SIEM platforms or IT service management tools Track record of meeting SLA-driven targets in a fast-paced environment Comfortable operating within a round-the-clock, shift-based service model If this sounds like a good ...

network connectivity issues , including LAN, Wi-Fi, VPN, IP configuration, DNS, and DHCP. Manage and update tickets through ITSM tools while ensuring adherence to SLA requirements . Coordinate with vendors and internal teams for hardware replacements and technical escalations . Maintain documentation of IT assets, configurations, and support procedures . ...

follow. Facilitation: You facilitate post‐incident reviews and continuous improvement workshops that turn lessons into measurable actions. Success Metrics (what good looks like) 85% SLA attainment on first response and resolution for priority tickets. Reduced mean time to resolve (MTTR) and fewer repeat incidents quarter over quarter. High client CSAT ...

resolve complex issues and improve service delivery. Main Responsibilities Timely and effective resolution of 2nd line incidents and service requests in line with defined SLA’s. Reduction in recurring device and application issues. Accuracy of asset, licence and configuration records. Compliance with patching, security and operational standards. Quality and currency ...

also includes deploying application updates, patches and hotfixes. Availability Management - oversee the hosting and platform service to ensure compliance with our availability and performance SLA commitments. This will include ensuring event logs, error logs and alerts are proactively monitored and responded to mitigate the risk of a service issue. ...

networks running smoothly from troubleshooting day-to-day issues to helping implement new solutions. What You'll Do Resolve Help Desk escalations within SLA targets Log, diagnose and fix support issues owning them through to resolution Keep customers and colleagues updated throughout each call Provide technical guidance and support ...

RESPONSIBILITIES – TECHNICAL SUPPORT Take full ownership of incidents tickets through to final resolutions, ensuring client supported and updated to the closure Ensures customer SLA’s/KPIs and quality standards are met Communicate with the clients, providing regular updates along with realistic expectations Technical background with experience in technical support ...

regulatory obligations. Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact Perform structured triage and initial diagnosis Resolve standard issues within SLA using approved knowledge base and runbooks Escalate complex or cross‐system issues to L3 with full technical and business diagnostic context Support major incident management ...

function - ensure that the service is prioritised and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Provide on-call escalation support management. Responsible for the day to day vendor management of the offshore Helpdesk managed ...

detect before customer detects" culture within the shift team. Supplier & Partner Oversight Hold suppliers to account for response times, quality of engagement and SLA delivery during the shift. Escalate supplier performance issues into the daily governance cadence. Ensure supplier-led incidents are managed to Asda's standards. Change & Release Oversight ...

manual steps Data Insights: Leverage ServiceNow and PowerBI to enable data-driven insights that facilitate targeted interventions and demonstrate continuous service improvement. Capture both SLA-style metrics and experience-level metrics that reflect what matters to employees. User Sentiment & Feedback: Develop a structured, scalable user sentiment mechanism that captures ...

service reviews Identify improvement opportunities and process gaps and work with the relevant support groups and customers to make changes and realise benefits Ensure SLA breaches are highlighted and investigated and that all actions to prevent them reoccurring are performed Continual engagement with the Service on-boarding function (Service Design ...

relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation . Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives. Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution. Drive Continual Service ...

relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation . Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives. Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution. Drive Continual Service ...