Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Ashurst
Ashurst Glasgow, Scotland, United Kingdom Join or sign in to find your next job Join to apply for the IT ServiceDeskAnalyst (Day Shift) role at Ashurst Ashurst Glasgow, Scotland, United Kingdom Join to apply for the IT ServiceDeskAnalyst (Day Shift … Opportunity: This role will guide and advise staff on all aspects of the firm's IT services. You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests. Description The Opportunity: This role will … guide and advise staff on all aspects of the firm's IT services. You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests. Tasks will be allocated on a defined roster with duties More ❯
London, England, United Kingdom Hybrid / WFH Options
AWD online
IT Support Engineer/ServiceDeskAnalyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets is required for a multi-award winning Managed Service Provider based in the City of … candidate you will need a solid foundation in 1st Line/2nd Line IT Technical Support, preferably covering Microsoft technologies within a Technical Help Desk environment. SALARY: up to £32,000 per annum (depending on experience) + Benefits (see below) LOCATION: Hybrid working/3 Days per Week working … test, so you can see how well you did. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/ServiceDeskAnalyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/or second line More ❯
Senior ServiceDeskAnalyst - M365/Intune/Cisco/Meraki I am currently recruiting for an experienced Senior ServiceDeskAnalyst for a Specialty insurance client of ours based in central London. This is an exciting opportunity for a strong ServiceDeskAnalyst working in 2nd - 3rd line with potential to move into a team lead role in the future. Experience required: - Incident/Problem Management - Service Improvement/Change Management - Very Technical as there is no escalation point beyond this Technical Skills: - Microsoft 365/Active Directory/… we recruit, we welcome the unique contributions you can bring thanks to your sex, ethnicity, race, gender identity, nationality, age, disability and beliefs. Senior ServiceDeskAnalyst - M365/Intune/Cisco/Meraki More ❯
2nd Line Support/Senior ServiceDeskAnalyst/IT Support – Based in Manchester- Mon – Fri needed to provide end user support. As 2nd Line Support/Senior ServiceDeskAnalyst/IT Support you should have some of the following skills: Microsoft Windows …/11, Microsoft Office 365, Active Directory, Group Policy, SCCM. Successful 2nd Line Support/Senior ServiceDeskAnalyst/IT Support will need to have excellent communication skills, strong and logical troubleshooting/diagnostic's ability, be resourceful, with a growth mindset and a drive and … ambition to progress yourself. Any 2nd Line Support/Senior ServiceDeskAnalyst/IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in More ❯
2nd Line Support/Senior ServiceDeskAnalyst/IT Support Based in Leeds- Mon Fri needed to provide end user support. As 2nd Line Support/Senior ServiceDeskAnalyst/IT Support you should have some of the following skills: Microsoft Windows …/11, Microsoft Office 365, Active Directory, Group Policy, SCCM. Successful 2nd Line Support/Senior ServiceDeskAnalyst/IT Support will need to have excellent communication skills, strong and logical troubleshooting/diagnostic s ability, be resourceful, with a growth mindset and a drive and … ambition to progress yourself. Any 2nd Line Support/Senior ServiceDeskAnalyst/IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in More ❯
1st- 2nd Line Support/ServiceDeskAnalyst/IT Support – Based in Leeds- Mon – Fri needed to provide end user support. As 1st- 2nd Line Support/ServiceDeskAnalyst/IT Support you should have some of the following skills: Microsoft Windows …/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1st- 2nd Line Support/ServiceDeskAnalyst/IT Support need to have excellent communication skills, strong and logical troubleshooting/diagnostic's ability, be resourceful, with … a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support/ServiceDeskAnalyst/IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply More ❯
Leeds, WF17, Batley, West Yorkshire, United Kingdom
Pro-Connexions
1st- 2nd Line Support/ServiceDeskAnalyst/IT Support – Based in Leeds- Mon – Fri needed to provide end user support. As 1st- 2nd Line Support/ServiceDeskAnalyst/IT Support you should have some of the following skills: Microsoft Windows …/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1st- 2nd Line Support/ServiceDeskAnalyst/IT Support need to have excellent communication skills, strong and logical troubleshooting/diagnostic’s ability, be resourceful, with … a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support/ServiceDeskAnalyst/IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply More ❯
Employment Type: Permanent
Salary: £25000 - £26000/annum £25-£26 + Skill development & Career
ServiceDeskAnalyst - up to £39,500 Per Annum - Hybrid We are seeking an experienced and highly technical ServiceDeskAnalyst who is motivated, enthusiastic, and has a proven track record in providing efficient, effective, and professional ICT ServiceDesk support. The … contact for technical issues. The ideal candidate should have expert knowledge of ITSM tools, particularly strong experience with developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM). While we promote flexible and agile working policies, this support role is primarily office-based with two days a month in … Manage lifecycle processes for users, software, and assets. Produce high-quality knowledge articles, FAQs, and documentation. Qualifications and Skills: Proven experience as a senior servicedeskanalyst or engineer. Strong expertise in ITSM tools, scripting, and automation. Good knowledge of Microsoft 365 and related technologies. Highly motivated More ❯
ServiceDeskAnalyst/1st Line Support Analyst A fantastic opportunity for a ServiceDeskAnalyst/1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis. As a ServiceDeskAnalyst/1st Line Support Analyst, you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. Seniority level More ❯
Newcastle upon Tyne, England, United Kingdom Hybrid / WFH Options
Mott MacDonald
Join to apply for the IT Analyst - ServiceDesk role at Mott MacDonald Join to apply for the IT Analyst - ServiceDesk role at Mott MacDonald Get AI-powered advice on this job and more exclusive features. Location/s: Newcastle Recruiter contact: Laura … technology to all areas of our business specifically designed for our global reach. Overview Of Role Key duties and responsibilities include Working as a ServiceDeskanalyst you will be the first point of contact for all employees seeking to resolve IT issues. Speedy and intelligent resolution … outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees. More ❯
ServiceDeskAnalyst We’re looking for a ServiceDeskAnalyst to join our global technology powerhouse, specialized in energy and dedicated to enabling a more sustainable future. At Cegal’s ServiceDesk the focus is on the customers and their employees. … The goal is to provide the world's best service with smiling, enthusiastic and customer-centric employees. Our Customer Support team resolves nearly 90 percent of incoming requests with 1st and 2nd line support, highlighting the commitment we have to providing customer service and being great problem solbers. … be perfect for you! Together with us you will have the possibility to develop your skills in a supportive and inclusive team. As our ServiceDeskAnalyst, you will: Serve as the single point of contact for client IT issues via phone, live chat, and email by More ❯
Liverpool, England, United Kingdom Hybrid / WFH Options
Bellrock Group
ServiceDeskAnalyst Liverpool Concerto (Part of Bellrock Group) are looking for a ServiceDesk Analyst. The successful applicant will form part of the ServiceDesk to provide excellent customer service to Concerto customers and internal staff and achieve the team ambition … of becoming a world-class ServiceDesk & Support team. You will be responsible for performing technical tasks and fixes to remotely assist our customers. In addition to this, you will offer technical advice and support in relation to all aspects of the Concerto software, whilst logging Incidents and … Service Requests on behalf of customers and ensuring compliance with policies and processes. Furthermore, you will be required to liaise with other members of the Concerto team to ensure the timely resolution of Incidents, ensuring that SLAs are met. Moreover, the role will require working closely with customer accounts More ❯
Social network you want to login/join with: ServiceDeskAnalyst - Permanent - Leeds based We are hiring multiple ServiceDesk Analysts to join our Leeds office, supporting a global servicedesk for one of our key clients. As a ServiceDeskAnalyst, you’ll be the first point of contact for internal users, providing high-quality IT support and ensuring seamless issue resolution. 24x7 ServiceDesk based in Leeds The Role: Serve as the first point of contact for IT support, providing excellent customer service Log … track, and update incidents and service requests in ServiceNow Troubleshoot and resolve common IT issues, including password resets, account lockouts, and software installations Escalate complex issues to the relevant teams while keeping users informed Collaborate with teammates to improve processes and enhance first-time fix rates Maintain security and More ❯
IT ServiceDeskAnalyst – Nottingham/Hybrid £25,000 - £27,000 + bonus, 35-hour work week and great benefits This multi-site and fast-growing organisation require an experienced IT ServiceDeskAnalyst, to provide on-site and remote support to more than … end-users. As an internal IT ServiceDeskAnalyst, you will be responsible for the diagnosis and resolution of incidents and service requests, including escalation to the appropriate teams. This will be a hybrid position, with the expectation of at least two days per week required … week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Experience: Ability to effectively prioritise and execute tasks in a fast-paced setting. Active Directory, Exchange 365. Excellent communication and problem More ❯
Employment Type: Permanent
Salary: £25000 - £27000/annum Bonus and great benefits
Sheffield, South Yorkshire, Yorkshire, United Kingdom
In Technology Group Limited
Role: ServiceDeskAnalyst Location: Sheffield Salary: £30,000 Are you passionate about IT support and thrive on solving technical challenges? We're on the lookout for a proactive and customer-focused ServiceDeskAnalyst to join a dynamic and growing team based in … Sheffield. The Role: As a ServiceDeskAnalyst, you'll be the first point of contact for IT users, providing high-quality support and ensuring incidents and requests are resolved quickly and efficiently. You'll work across a wide range of technologies and play a key role … software, and network issues. Escalate more complex problems to second-line support. Maintain accurate documentation and contribute to a knowledge base. Deliver excellent customer service in every interaction. What We're Looking For: Previous experience in a servicedesk or IT support role. Strong problem-solving and More ❯
Social network you want to login/join with: SC Cleared ServiceDeskAnalyst, northampton col-narrow-left Client: Lorien Location: northampton, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description … SC Cleared ServiceDeskAnalyst ASAP Start - 04/08/2025 Inside of IR35 £17.87 per hour My client is looking for a Security Cleared First Line Analyst working in the Second Line ServiceDesk team supporting delivery of a 24/… x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to the clients customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring More ❯
Social network you want to login/join with: SC Cleared ServiceDeskAnalyst, high wycombe col-narrow-left Client: Lorien Location: high wycombe, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide … Job Description: SC Cleared ServiceDeskAnalyst ASAP Start - 04/08/2025 Inside of IR35 £17.87 per hour My client is looking for a Security Cleared First Line Analyst working in the Second Line ServiceDesk team supporting delivery of a …/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to the clients customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical More ❯
Social network you want to login/join with: I am working with a leading FinTech company who are looking for an IT ServiceDeskAnalyst to join the team in Edinburgh. The role is part of the daily operations of the IT servicedesk … maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT servicedesk, ensuring timely and effective resolution of incidents and service requests. Work to the IT servicedesk performance metrics, including … response times, resolution rates, and customer satisfaction scores. Follow servicedesk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print servers, and Microsoft More ❯
We are working with an organisation based in Kent to support with the recruitment of a Trainee ServiceDesk Analyst. Job Title: Trainee ServiceDeskAnalyst Salary: 26,000 Location: Kent, near Maidstone Working Hours: Shift Rota's, either 8-4 or 10-6. … Hybris working with 3 days on site and 2 from home. Key Responsibilities for the Trainee ServiceDeskAnalyst: - Answering customer calls and supporting with 1st line technical issues - Logging tickets accurately - Supporting with stock checks of equipment - General 1st line support, including setting up new users … system resets, troubleshooting issues - Liaising with customers and 3rd party suppliers providing updates on their requests. Key skills for the Trainee ServiceDeskAnalyst: - Strong customer service experience, ideally within a commercial office based role - Self motivated and keen to learn new skills - Clear communications skills More ❯
We are working with an organisation based in Kent to support with the recruitment of a Trainee ServiceDesk Analyst. Job Title: Trainee ServiceDeskAnalyst Salary: £26,000 Location: Kent, near Maidstone Working Hours: Shift Rota's, either 8-4 or 10-6. … Hybris working with 3 days on site and 2 from home. Key Responsibilities for the Trainee ServiceDeskAnalyst: - Answering customer calls and supporting with 1st line technical issues - Logging tickets accurately - Supporting with stock checks of equipment - General 1st line support, including setting up new users … system resets, troubleshooting issues - Liaising with customers and 3rd party suppliers providing updates on their requests. Key skills for the Trainee ServiceDeskAnalyst: - Strong customer service experience, ideally within a commercial office based role - Self motivated and keen to learn new skills - Clear communications skills More ❯
As part of the 24/7 European IT ServiceDesk team you will be working across a broad range of technologies and liaising with multiple areas of the business to support our European environment. Customer service will be your passion with hunger for learning and personal … development. This role will be part of the newly created IT Infrastructure and Operations team, within the Pilgrims Shared Services Centre. As a ServiceDeskAnalyst you will be supporting your colleagues in the delivery of exemplary customer service and management of incidents and service … Monday to Wednesday: 08:00am - 12:00pm Friday: 23:59pm - 08:00am Key Responsibilities • A technologist at heart with a passion for excellent customer service • Ensure all incidents and requests (telephone, email, self-service and walk-ups) are handled and progressed within Service Level Agreements • Actively manage More ❯
IT systems and Applications? If the answer is yes, Altro may have the opportunity you are looking for... Altro are currently recruiting for a ServiceDeskAnalyst to join our in-house Computer Services Team , based here in Letchworth Garden City . Operating as one part of … Computer Services, the ServiceDesk is responsible for 1st and 2nd line support for all Altro and Autoglym sites based in the UK and European locations. The primary purpose of the team is to provide client support across multiple platforms and technologies. The team of four is part … of a wider IT team of thirty based globally. So, as a ServiceDeskAnalyst, what will you be doing? Working in a ServiceDesk team to; Answer support calls via the main ServiceDesk line Support the ITSM application to create/ More ❯
ServiceDeskAnalyst - 12 months FTC, Cardiff Client: Principality Building Society Location: Cardiff, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 6836658d0f72 Job Views: 7 Posted: 26.04.2025 Expiry Date: 10.06.2025 Job Description: ServiceDeskAnalyst - 12 months FTC Principality is … committed to creating an inclusive and supportive environment. As an IT ServiceDeskAnalyst, you will provide outstanding 1st line technical support to staff across Principality Building Society. Your role involves excellent customer service, analyzing, diagnosing, and resolving technical issues, and escalating complex problems to higher … Act as a single point of contact for IT issues via phone, tickets, and email, using ServiceNow for logging and classification. Maintain high customer service standards with a professional attitude. Provide 1st line support for software and hardware issues, including desktops, laptops, printers, phones, and mobile devices. Collaborate with More ❯
Bridgend, Mid Glamorgan, United Kingdom Hybrid / WFH Options
Nicoll Curtin Technology
ServiceDeskAnalyst | £35K | Hybrid (Bridgend, Wales) | Permanent Are you an experienced ServiceDeskAnalyst ready to take your support skills to the next level? We're looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across … across the UK and Europe - including London, Paris, Luxembourg, Düsseldorf, and Barcelona. This is a hands-on support role ideal for someone with solid ServiceDesk experience, strong troubleshooting skills, and a passion for customer service excellence. What You'll Do Deliver 1st line technical support via … phone and self-service portal Troubleshoot issues across Windows, Citrix, Active Directory, Microsoft 365, Teams, and core business apps Manage and own tickets in ServiceNow, ensuring accurate updates and prompt resolution Work closely with Desktop Support and 2nd/3rd line teams to improve fix rates Contribute to Knowledge More ❯
Join to apply for the 24/7 ServiceDeskAnalyst role at The NAV | 365 People (TNP, a Node4 Company) . Become a change maker and join Node4 Group. Node4 has a committed, talented, and diverse workforce that is growing. As we expand through growth and … or seeking progression, Node4 offers opportunities for all. About The Role We are passionate about technology and its potential to help businesses grow. Our ServiceDesk is an exciting environment as we expand into new markets with our products and services. The IT ServiceDesk is … our products and customers. Our team provides technical support, including installation, troubleshooting, ticket logging, and resolution, ensuring excellent customer care and system performance. Our servicedesk analysts are key to our managed services, delivering first-class support to maximize technology benefits for our clients. This role follows a More ❯