101 to 125 of 520 Service Desk Analyst Jobs in the UK

Senior Service Desk Analyst - M365/Intune/Cisco/Meraki I am currently recruiting for an experienced Senior Service Desk Analyst for a Specialty insurance client of ours based in central London. This is an exciting opportunity for a strong Service Desk Analyst working in 2nd - 3rd line with potential to move into a team lead role in the future. Experience required: - Incident/Problem Management - Service Improvement/Change Management - Very Technical as there is no escalation point beyond this Technical Skills: - Microsoft 365/Active Directory/… we recruit, we welcome the unique contributions you can bring thanks to your sex, ethnicity, race, gender identity, nationality, age, disability and beliefs. Senior Service Desk Analyst - M365/Intune/Cisco/Meraki More ❯

2nd Line Support/Senior Service Desk Analyst/IT Support – Based in Manchester- Mon – Fri needed to provide end user support. As 2nd Line Support/Senior Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows …/11, Microsoft Office 365, Active Directory, Group Policy, SCCM. Successful 2nd Line Support/Senior Service Desk Analyst/IT Support will need to have excellent communication skills, strong and logical troubleshooting/diagnostic's ability, be resourceful, with a growth mindset and a drive and … ambition to progress yourself. Any 2nd Line Support/Senior Service Desk Analyst/IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in More ❯

2nd Line Support/Senior Service Desk Analyst/IT Support Based in Leeds- Mon Fri needed to provide end user support. As 2nd Line Support/Senior Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows …/11, Microsoft Office 365, Active Directory, Group Policy, SCCM. Successful 2nd Line Support/Senior Service Desk Analyst/IT Support will need to have excellent communication skills, strong and logical troubleshooting/diagnostic s ability, be resourceful, with a growth mindset and a drive and … ambition to progress yourself. Any 2nd Line Support/Senior Service Desk Analyst/IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in More ❯

1st- 2nd Line Support/Service Desk Analyst/IT Support – Based in Leeds- Mon – Fri needed to provide end user support. As 1st- 2nd Line Support/Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows …/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1st- 2nd Line Support/Service Desk Analyst/IT Support need to have excellent communication skills, strong and logical troubleshooting/diagnostic's ability, be resourceful, with … a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support/Service Desk Analyst/IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply More ❯

1st- 2nd Line Support/Service Desk Analyst/IT Support – Based in Leeds- Mon – Fri needed to provide end user support. As 1st- 2nd Line Support/Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows …/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1st- 2nd Line Support/Service Desk Analyst/IT Support need to have excellent communication skills, strong and logical troubleshooting/diagnostic’s ability, be resourceful, with … a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support/Service Desk Analyst/IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply More ❯

Service Desk Analyst - up to £39,500 Per Annum - Hybrid We are seeking an experienced and highly technical Service Desk Analyst who is motivated, enthusiastic, and has a proven track record in providing efficient, effective, and professional ICT Service Desk support. The … contact for technical issues. The ideal candidate should have expert knowledge of ITSM tools, particularly strong experience with developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM). While we promote flexible and agile working policies, this support role is primarily office-based with two days a month in … Manage lifecycle processes for users, software, and assets. Produce high-quality knowledge articles, FAQs, and documentation. Qualifications and Skills: Proven experience as a senior service desk analyst or engineer. Strong expertise in ITSM tools, scripting, and automation. Good knowledge of Microsoft 365 and related technologies. Highly motivated More ❯

Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis. As a Service Desk Analyst/1st Line Support Analyst, you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. Seniority level More ❯

Join to apply for the IT Analyst - Service Desk role at Mott MacDonald Join to apply for the IT Analyst - Service Desk role at Mott MacDonald Get AI-powered advice on this job and more exclusive features. Location/s: Newcastle Recruiter contact: Laura … technology to all areas of our business specifically designed for our global reach. Overview Of Role Key duties and responsibilities include Working as a Service Desk analyst you will be the first point of contact for all employees seeking to resolve IT issues. Speedy and intelligent resolution … outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees. More ❯

Service Desk Analyst We’re looking for a Service Desk Analyst to join our global technology powerhouse, specialized in energy and dedicated to enabling a more sustainable future. At Cegal’s Service Desk the focus is on the customers and their employees. … The goal is to provide the world's best service with smiling, enthusiastic and customer-centric employees. Our Customer Support team resolves nearly 90 percent of incoming requests with 1st and 2nd line support, highlighting the commitment we have to providing customer service and being great problem solbers. … be perfect for you! Together with us you will have the possibility to develop your skills in a supportive and inclusive team. As our Service Desk Analyst, you will: Serve as the single point of contact for client IT issues via phone, live chat, and email by More ❯

Service Desk Analyst Liverpool Concerto (Part of Bellrock Group) are looking for a Service Desk Analyst. The successful applicant will form part of the Service Desk to provide excellent customer service to Concerto customers and internal staff and achieve the team ambition … of becoming a world-class Service Desk & Support team. You will be responsible for performing technical tasks and fixes to remotely assist our customers. In addition to this, you will offer technical advice and support in relation to all aspects of the Concerto software, whilst logging Incidents and … Service Requests on behalf of customers and ensuring compliance with policies and processes. Furthermore, you will be required to liaise with other members of the Concerto team to ensure the timely resolution of Incidents, ensuring that SLAs are met. Moreover, the role will require working closely with customer accounts More ❯

Social network you want to login/join with: Service Desk Analyst - Permanent - Leeds based We are hiring multiple Service Desk Analysts to join our Leeds office, supporting a global service desk for one of our key clients. As a Service Desk Analyst, you’ll be the first point of contact for internal users, providing high-quality IT support and ensuring seamless issue resolution. 24x7 Service Desk based in Leeds The Role: Serve as the first point of contact for IT support, providing excellent customer service Log … track, and update incidents and service requests in ServiceNow Troubleshoot and resolve common IT issues, including password resets, account lockouts, and software installations Escalate complex issues to the relevant teams while keeping users informed Collaborate with teammates to improve processes and enhance first-time fix rates Maintain security and More ❯

IT Service Desk Analyst – Nottingham/Hybrid £25,000 - £27,000 + bonus, 35-hour work week and great benefits This multi-site and fast-growing organisation require an experienced IT Service Desk Analyst, to provide on-site and remote support to more than … end-users. As an internal IT Service Desk Analyst, you will be responsible for the diagnosis and resolution of incidents and service requests, including escalation to the appropriate teams. This will be a hybrid position, with the expectation of at least two days per week required … week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Experience: Ability to effectively prioritise and execute tasks in a fast-paced setting. Active Directory, Exchange 365. Excellent communication and problem More ❯

Role: Service Desk Analyst Location: Sheffield Salary: £30,000 Are you passionate about IT support and thrive on solving technical challenges? We're on the lookout for a proactive and customer-focused Service Desk Analyst to join a dynamic and growing team based in … Sheffield. The Role: As a Service Desk Analyst, you'll be the first point of contact for IT users, providing high-quality support and ensuring incidents and requests are resolved quickly and efficiently. You'll work across a wide range of technologies and play a key role … software, and network issues. Escalate more complex problems to second-line support. Maintain accurate documentation and contribute to a knowledge base. Deliver excellent customer service in every interaction. What We're Looking For: Previous experience in a service desk or IT support role. Strong problem-solving and More ❯

Social network you want to login/join with: SC Cleared Service Desk Analyst, northampton col-narrow-left Client: Lorien Location: northampton, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description … SC Cleared Service Desk Analyst ASAP Start - 04/08/2025 Inside of IR35 £17.87 per hour My client is looking for a Security Cleared First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/… x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to the clients customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring More ❯

Social network you want to login/join with: SC Cleared Service Desk Analyst, high wycombe col-narrow-left Client: Lorien Location: high wycombe, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide … Job Description: SC Cleared Service Desk Analyst ASAP Start - 04/08/2025 Inside of IR35 £17.87 per hour My client is looking for a Security Cleared First Line Analyst working in the Second Line Service Desk team supporting delivery of a …/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to the clients customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical More ❯

Social network you want to login/join with: I am working with a leading FinTech company who are looking for an IT Service Desk Analyst to join the team in Edinburgh. The role is part of the daily operations of the IT service desk … maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including … response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print servers, and Microsoft More ❯

We are working with an organisation based in Kent to support with the recruitment of a Trainee Service Desk Analyst. Job Title: Trainee Service Desk Analyst Salary: 26,000 Location: Kent, near Maidstone Working Hours: Shift Rota's, either 8-4 or 10-6. … Hybris working with 3 days on site and 2 from home. Key Responsibilities for the Trainee Service Desk Analyst: - Answering customer calls and supporting with 1st line technical issues - Logging tickets accurately - Supporting with stock checks of equipment - General 1st line support, including setting up new users … system resets, troubleshooting issues - Liaising with customers and 3rd party suppliers providing updates on their requests. Key skills for the Trainee Service Desk Analyst: - Strong customer service experience, ideally within a commercial office based role - Self motivated and keen to learn new skills - Clear communications skills More ❯

We are working with an organisation based in Kent to support with the recruitment of a Trainee Service Desk Analyst. Job Title: Trainee Service Desk Analyst Salary: £26,000 Location: Kent, near Maidstone Working Hours: Shift Rota's, either 8-4 or 10-6. … Hybris working with 3 days on site and 2 from home. Key Responsibilities for the Trainee Service Desk Analyst: - Answering customer calls and supporting with 1st line technical issues - Logging tickets accurately - Supporting with stock checks of equipment - General 1st line support, including setting up new users … system resets, troubleshooting issues - Liaising with customers and 3rd party suppliers providing updates on their requests. Key skills for the Trainee Service Desk Analyst: - Strong customer service experience, ideally within a commercial office based role - Self motivated and keen to learn new skills - Clear communications skills More ❯

As part of the 24/7 European IT Service Desk team you will be working across a broad range of technologies and liaising with multiple areas of the business to support our European environment. Customer service will be your passion with hunger for learning and personal … development. This role will be part of the newly created IT Infrastructure and Operations team, within the Pilgrims Shared Services Centre. As a Service Desk Analyst you will be supporting your colleagues in the delivery of exemplary customer service and management of incidents and service … Monday to Wednesday: 08:00am - 12:00pm Friday: 23:59pm - 08:00am Key Responsibilities • A technologist at heart with a passion for excellent customer service • Ensure all incidents and requests (telephone, email, self-service and walk-ups) are handled and progressed within Service Level Agreements • Actively manage More ❯

Location: UK - Milton Keynes | Job-ID: 213515 | Contract type: Standard | Business Unit: Service Desk Life on the team Job Title: Service Desk Analyst Location: Milton Keynes, UK Company: Computacenter Job Type: Full-Time - This does cover a soft-shift pattern - 5 days Additional Comments: Due … to the level of security clearance required, only UK nationals will be considered. About the Role: Computacenter is seeking a motivated and customer-focused Service Desk Analyst to join our team in Milton Keynes. In this role, you’ll be delivering first-line IT support and exceptional … service desk assistance to one of our key clients. If you’re enthusiastic about technology and thrive in a fast-paced environment, this could be the perfect role for you. What you’ll do Act as the first point of contact for all IT support queries via phone More ❯

IT systems and Applications? If the answer is yes, Altro may have the opportunity you are looking for... Altro are currently recruiting for a Service Desk Analyst to join our in-house Computer Services Team , based here in Letchworth Garden City . Operating as one part of … Computer Services, the Service Desk is responsible for 1st and 2nd line support for all Altro and Autoglym sites based in the UK and European locations. The primary purpose of the team is to provide client support across multiple platforms and technologies. The team of four is part … of a wider IT team of thirty based globally. So, as a Service Desk Analyst, what will you be doing? Working in a Service Desk team to; Answer support calls via the main Service Desk line Support the ITSM application to create/ More ❯

Service Desk Analyst - 12 months FTC, Cardiff Client: Principality Building Society Location: Cardiff, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 6836658d0f72 Job Views: 7 Posted: 26.04.2025 Expiry Date: 10.06.2025 Job Description: Service Desk Analyst - 12 months FTC Principality is … committed to creating an inclusive and supportive environment. As an IT Service Desk Analyst, you will provide outstanding 1st line technical support to staff across Principality Building Society. Your role involves excellent customer service, analyzing, diagnosing, and resolving technical issues, and escalating complex problems to higher … Act as a single point of contact for IT issues via phone, tickets, and email, using ServiceNow for logging and classification. Maintain high customer service standards with a professional attitude. Provide 1st line support for software and hardware issues, including desktops, laptops, printers, phones, and mobile devices. Collaborate with More ❯

Service Desk Analyst | £35K | Hybrid (Bridgend, Wales) | Permanent Are you an experienced Service Desk Analyst ready to take your support skills to the next level? We're looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across … across the UK and Europe - including London, Paris, Luxembourg, Düsseldorf, and Barcelona. This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence. What You'll Do Deliver 1st line technical support via … phone and self-service portal Troubleshoot issues across Windows, Citrix, Active Directory, Microsoft 365, Teams, and core business apps Manage and own tickets in ServiceNow, ensuring accurate updates and prompt resolution Work closely with Desktop Support and 2nd/3rd line teams to improve fix rates Contribute to Knowledge More ❯

Join to apply for the 24/7 Service Desk Analyst role at The NAV | 365 People (TNP, a Node4 Company) . Become a change maker and join Node4 Group. Node4 has a committed, talented, and diverse workforce that is growing. As we expand through growth and … or seeking progression, Node4 offers opportunities for all. About The Role We are passionate about technology and its potential to help businesses grow. Our Service Desk is an exciting environment as we expand into new markets with our products and services. The IT Service Desk is … our products and customers. Our team provides technical support, including installation, troubleshooting, ticket logging, and resolution, ensuring excellent customer care and system performance. Our service desk analysts are key to our managed services, delivering first-class support to maximize technology benefits for our clients. This role follows a More ❯

and analytics across a range of industries to stay at the forefront of data-driven and digital solutions. What's the role? The Senior Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and the future … s promise of AI and automation. As LCP's Service Desk embarks on this transformative journey, the Specialist will be pivotal in ensuring a blend of technological innovation with a deeply human touch. Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and … individuals to join us; we're seeking visionaries who will evolve with us, taking ownership of their development and skills as the landscape of service support undergoes this exciting metamorphosis. The aim remains consistent: to uphold LCP’s unwavering commitment to exceptional user experience across all locations. Key Responsibilities More ❯