101 to 125 of 174 Service Desk Analyst Jobs in the UK

Service Desk Analyst, you will play a key role in ensuring the customer service provision is managed with quality and effectiveness. You will be responsible for monitoring service performance, coordinating with cross-functional teams to resolve issues and service reporting. This includes driving process … enhancements to optimise efficiency and customer satisfaction. Leveraging ITIL best practices, you will support service transition, customer onboarding and stakeholder engagement to maintain high service standards. This role requires strong analytical skills, attention to detail and a proactive approach to identifying and mitigating risks, ensuring a reliable ...

Service Desk Analyst, you will play a key role in working with the Service Manager to ensure the customer service provision is managed with quality and effectiveness, while also taking ownership of key office operations.The successful candidate will play a central role in ensuring smooth … service operations and a well-functioning, efficient office environment. We anticipate that following the initial office move the role will be split 95% service, 5% facilities. Full time - closing date 31/10/2026 - East Kilbride/Glasgow This role requires strong analytical skills, attention to detail ...

Unicard Limited in Poole is seeking a Service Desk Analyst to monitor service performance, coordinate with cross-functional teams and report on service delivery. You will apply ITIL best practices for service transitions, onboarding and stakeholder engagement, with a proactive approach to risk mitigation ...

Unicard Limited in the United Kingdom is seeking a Service Desk Analyst to support the Service Manager in delivering high-quality customer service and maintaining efficient office operations. The role is 95% service and 5% facilities, based in East Kilbride/Glasgow with travel ...

Line Service Desk Analyst. Exciting new position. Due to expansion of the IT Department we have an exciting role and are looking for candidates to join a thriving organisation who are at the forefront in the technology field. Based in Brixworth, Northamptonshire. £28.000 pa Purpose of the role … services Balance priorities quickly and effectively whilst managing customer expectations Support and deliver technical solutions throughout all stages of the ITIL service lifecycle Deliver on operational and project based tasks, against demanding Service Level Agreements and challenging deadlines Exceed customer expectations whilst offering additional support and guidance ...

Isle of Man Public Service is seeking a Service Desk Analyst to provide first-line IT support to island-wide users. You’ll respond to a varied range of enquiries, troubleshoot issues, assist with basic network and account support, and triage incidents to the right teams ...

Procentia, part of the Brightwell Group, is recruiting an IT Service Desk Analyst to join the IT Service Desk. The role will primarily manage incidents and service requests through Zendesk, providing first-line technical support to colleagues and business users, while offering opportunities for professional ...

Description Multilingual Customer Service Analyst (Romanian/Dutch/Polish) \n \nCustomer Service Analyst, Romanian, Dutch or Polish speaking\n \nOnsite in Peterborough - £14.22 P/H - Initial 6 Month contract\n \n \nWe're recruiting for a global technology business that is growing its multilingual … service desk. If you're fluent in Romanian, Dutch or Polish and have supported customers on technical issues, this is a strong move.\n \n \nThe role:\n \n \n First point of contact for customers by phone, email, chat and portal, in your native language and English ...

Description Multilingual Customer Service Analyst (Romanian/Dutch/Polish) \n \nCustomer Service Analyst, Romanian, Dutch or Polish speaking\n \nOnsite in Peterborough - £14.22 P/H - Initial 6 Month contract\n \n \nWe're recruiting for a global technology business that is growing its multilingual … service desk. If you're fluent in Romanian, Dutch or Polish and have supported customers on technical issues, this is a strong move.\n \n \nThe role:\n \n \n First point of contact for customers by phone, email, chat and portal, in your native language and English ...

Version 1’s ASPIRE Global Service Centre is recruiting an experienced L1/L2 IT Service Desk Analyst to deliver frontline IT support for Microsoft 365, Windows, Active Directory, Azure and AWS environments. You’ll resolve incidents via ServiceNow and work with cloud, infrastructure and application ...

About the Role: Are you an energetic IT Support professional with a passion for high-touch customer service? We are looking for a proactive Retail IT Service Desk Analyst (1st Line) to join our client team based in Portsmouth. In this role, you will … plus). * Networking Basics: Understanding of corporate and in-store networking concepts (Wi-Fi access points, DHCP, LAN/WAN troubleshooting). * Service Mindset: Calm under pressure, empathetic communicator, and skilled at translating technical jargon into clear steps for store staff. * Flexibility: Willingness to work retail shift patterns (including ...

Positive Solutions Limited is seeking a Service Desk Analyst to provide first-line IT support and excellent customer service across the organisation. You will log, diagnose, and resolve incidents, escalate when necessary, and contribute to compliance with ISO 27001 and ISO 9001. Located in Chorley … role emphasizes strong communication, customer-centric service, and teamwork within a growing IT function that supports pharmacies and care homes nationwide. #J-18808-Ljbffr ...

currently recruiting for a Service Desk Analyst in Birmingham. Pay rate: 250-325 per day. Contract duration: Temporary ongoing Department: IT &Technology Purpose This role will provide you the opportunity to work at the forefront of national security and public safety to help keep our communities safe. … understanding of Cisco VoIP and video conferencing would be ideal, but core technical skills. You’ll also need an analytical mind‐set, a customer service focus, excellent written and verbal skills and a natural ability and desire to help others. Essential Skills Customer Service Experience Knowledge of common ...

Skillframe Ltd in Surbiton is seeking an IT Service Desk Analyst to join an onsite team. The role blends remote and desk-side support within a small IT group, providing user assistance and incident handling. You will gain training on internal systems while contributing to compliance ...

Wanstor Limited is seeking a Service Desk Analyst (1st line) to join our Professional Services team in a hybrid setting. Based in London, you will be the first voice for customers, triaging issues, logging tickets, and delivering practical solutions while working within ITIL processes. You’ll manage ...

finding the right solution when something goes wrong? Government Transformation Services (GTS) has two exciting opportunities to join their Customer Experience Team as a Service Desk Analyst, with one permanent position and one limited-term appointment available. In this role, you’ll be at the forefront … investigating more complex problems, you’ll use your technical knowledge and problem-solving skills to keep customers connected and services running smoothly. Customer service is at the heart of the role. You’ll communicate with colleagues across different government departments and work alongside technical teams and third-party suppliers ...

OneAdvanced is seeking a Senior Service Desk Analyst to provide high-quality 1st and 2nd line support, take ownership of complex incidents, and guide junior analysts. You will troubleshoot across end-user technologies, manage incidents through resolution, and maintain clear updates in ITSM systems. The role emphasises … customer-focused communication and proactive problem-solving within a busy service desk. You will mentor colleagues, contribute to knowledge articles, and help drive service #J-18808-Ljbffr ...

Technology in London is seeking a Service Desk Analyst to provide Level 1–2 IT support across the organisation within an ITIL-aligned service desk. You will diagnose incidents, manage tickets in our ITSM system, and ensure high-quality, timely resolutions to keep users productive. … role focuses on strong customer service, clear communication, and effective collaboration with resolver teams. Onsite five days a week with opportunities for growth and certifications. #J-18808-Ljbffr ...

Morson Group in Poole is seeking a proactive Service Desk Analyst to join a growing technology business specialising in software solutions. You will help maintain high service standards, manage customer issues and collaborate with internal technical and project teams to continually improve service delivery. This ...

Liberty Group is seeking a customer-focused Service Desk Analyst to join our ICT team in Knowsley and deliver first-line IT support across the national business. You will log, triage and resolve incidents, providing remote and on-site assistance to colleagues. You'll work with Microsoft … Windows 10, Active Directory and device configuration, ensuring excellent service and clear communication throughout resolutions. #J-18808-Ljbffr ...

Goaco is seeking a Senior Service Desk Analyst to join our UK team. You’ll provide 2nd and 3rd line technical support for internal users and managed customers, assist with onboarding, and help deliver infrastructure and cloud solutions. You’ll mentor junior engineers, contribute to service ...

Babcock International is hiring a Service Desk Analyst to deliver high-quality 1st and 2nd line support for a diverse portfolio of software applications. Based on-site at the Technology Centre with hybrid working options, you will help ensure incidents are resolved and access is controlled, supporting ...

Formula 1 is seeking an IT Service Desk Analyst to join our IT Infrastructure Team at Biggin Hill. You will be the first point of contact for IT requests and incidents, logging and routing tickets, and delivering high-level customer service. You will work with Active Directory ...

Creative ITC is seeking a Service Desk Analyst to provide top-tier IT support from Milton Keynes. You will triage tickets, resolve end-user issues, and maintain SLAs while delivering exceptional customer service. You will log incidents, document resolutions, and collaborate with IT teams to improve processes ...

Brabners LLP in Liverpool is seeking an IT Service Desk Analyst to join the IT Team. You will be the first point of contact for colleagues with IT queries, delivering quick resolutions and maintaining a strong customer service ethos. The role focuses on 1st/ ...