151 to 175 of 506 Service Desk Analyst Jobs in the UK

About Service Desk Analyst/1st Line Support Analyst - to £30,000 (DOE) Huddersfield, West Yorkshire Multi-million family-run business where core values are key to their staff. They have a great opportunity for an experienced Service Desk Analyst/1st Line … Support/Helpdesk Analyst with a minimum of 12 months experience, superb customer service skills, and excellent communication skills supporting both internal and external customers and infrastructure teams. Role Responsibilities As a Service Desk Analyst/1st Line Support/Helpdesk Analyst, you will … troubleshooting hardware issues, and repairing laptops, desktops, and printers. The ability to diagnose and resolve various software issues, along with strong verbal communication, customer service, and organizational skills, is essential. Working Hours & Benefits Monday to Friday, 9 am - 5 pm, with an on-call rota. This role offers the More ❯

IT Service Desk Engineer Location: Fully Remote Salary: £25-£28k - 18:00-02:00am shift Type: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused … service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: * Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider More ❯

Social network you want to login/join with: IT Service Desk Analyst (maternity cover), Preston Client: dnata Location: Preston, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 55d59b9a29cd Job Views: 3 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: dnata Travel Group, part … of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag and Travel Republic. We are recruiting an experienced, customer-focused Service Desk Analyst to join us at our office in Leyland on a fixed-term basis for 6 months. In this role, you'll have … Tasks Managing incidents impacting normal operation – prioritising tickets based on business impact Responding to queries on product functionality/operations Accurately and promptly entering Service Requests & Incident details into the Service Desk Call Logging System Investigating the cause and resolution of incidents Establishing appropriate workarounds to return More ❯

IT Support Engineer/Service Desk Analyst/IT Technician Join to apply for the IT Support Engineer/Service Desk Analyst/IT Technician role at Aluminum Window Designs Ltd . We are seeking individuals with previous experience working on a busy helpdesk … resolving first line and/or second line IT technical support tickets for a multi award-winning Managed Service Provider based in the City of London. All levels of IT experience considered. The ideal candidate will have a solid foundation in 1st and 2nd Line IT Technical Support, preferably … with Microsoft technologies within a Technical Help Desk environment. SALARY: Up to £32,000 per annum + Bonus (up to £3,000 p.a.) + Benefits. LOCATION: Hybrid working; 3 days per week in the City of London (near Liverpool Street and Fenchurch Street Stations) and 2 days from home. More ❯

IT Service Desk Analyst - Law Firm - Edinburgh A leading law firm based in Edinburgh requires an IT Service Desk Analyst with strong 1st & 2nd line IT support experience. You will be part of the wider team across company sites in Scotland, based in the … 1st & some 2nd line IT support experience in Windows 10 and MS Office 365 Administration of Active Directory & Microsoft Exchange Worked on an IT Service Desk for at least 12 months Any experience in supporting legal systems such as Big Hand, iManage, case management systems, document management systems … Azure), Hyper-V or Citrix Duties in the role include: Providing 1st and some 2nd line support to the 600+ user base via the Service Desk, managing the life cycle of support requests through to resolution Build and manage IT including Laptops, iPhones and Desktops. Participate in IT More ❯

Join to apply for the IT Service Desk Analyst role at Mountain Warehouse . We are looking for an IT Service Desk Analyst to join our growing IT team. We have an exciting mix of skills and technologies and have been rapidly developing our … gain experience in IT support and administration in a busy and growing retail environment. Department: IT Location: London Description: We are seeking an IT Service Desk Analyst to join our expanding IT team. This role offers the chance to work with diverse skills and technologies, supporting our More ❯

please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Service Desk Analyst Job Type: Permanent Location: Crawley, UK (Onsite) Number of hours: 40 hours per week – full time Are you looking to … take on a role in IT Service Desk and Request Management? We have an exciting opportunity for you – Service Desk Analyst. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through … Gain access to endless learning opportunities. Work closely with the range of teams within the business to bring products to life. The Role The Service Desk Analyst will serve as the first point of contact for designated account users requiring technical support. This role involves working with More ❯

We Put People First so you can Deliver Outstanding Service This is a great opportunity to join our IT team in the Gateshead office. As an IT Service Desk Analyst , you will be assisting and supporting the wider team across the administration of user services. As … IT Service Desk Analyst you will: Administer and control all internal line of business software systems Maintain, update, and create administration documentation Administer and support IT assets and equipment including iPads, laptops, and mobile phones, liaising with the external 3rd party Mobile Communications provider Troubleshoot network issues … and liaise with our network providers Take incoming calls and remotely support IT issues Support IT projects when required As IT Service Desk Analyst you'll have: A good administration background with the ability to perform general administrative activities Effective communication skills, including telephone etiquette The ability More ❯

Join Our Frontline IT Support Team as a Service Desk Analyst! 🚀 Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work … We're looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective assistance with their IT needs. In this crucial role … Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis More ❯

Service Desk Analyst Location: Hybrid Salary: £26,137.50 per annum Full-Time Ready to bring your tech skills to the heart of Buzz Bingo ? We’re on the lookout for a proactive, people-focused Service Desk Analyst to join our IT team. If you … ve got a passion for problem-solving, a flair for customer service, and a can-do attitude, we want to hear from you! Why Buzz Bingo? Because We Look After Our People We don’t just offer a job, we offer a career in a business that’s always … tool (ServiceNow) Troubleshooting and resolving issues—or escalating when needed Collaborating with internal teams to meet IT needs Maintaining accurate records and delivering excellent service Where You Fit In You’ll be part of a friendly, supportive team of Service Desk Analysts who are always ready to More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Bilingual Service Desk Analyst Contract As Canada's largest automobile association, we are passionate about keeping our Members safe — whether they are on the road, at home, or traveling … an award-winning holistic wellness program, Continuous learning through our robust corporate curriculum and education reimbursement program, Incredible rewards, travel incentives, and product and service discounts, Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, and more. … Join our growing team where everyone belongs! We are seeking a 6-month contract Bilingual Service Desk Analyst to join our team. What you will do: Support incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, escalation of incidents and problems. Identify, investigate More ❯

Service Desk Analyst Posting Date: 3 Jan 2025 Unit: Business Location: Thurso, United Kingdom The role of a Service Desk Analyst is vital for ensuring seamless incident management and excellent customer service. Acting as the first point of contact, the role involves promptly addressing … customer incidents with professionalism and clear communication. Responsibilities include proactive network monitoring, accurate diagnostics, and timely updates to meet Service Level Agreements (SLAs). Through effective coordination with internal and external teams, the role ensures swift resolution of incidents, including major ones, while actively contributing to continuous improvement efforts. … customer. Carry out 1st line diagnostics using the correct toolkit for the product reported. Initiate and drive escalations to meet the customers’ expectations and Service Level Agreements. Ensure customer-reported repeat incidents are identified and resolved. Initiate engagement with 2nd line technical support and suppliers where appropriate. Answer calls More ❯

Social network you want to login/join with: Join Our Frontline IT Support Team as a Service Desk Analyst! ? Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a … real difference to people's day-to-day work? We're looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective … Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis More ❯

Social network you want to login/join with: Join Our Frontline IT Support Team as a Service Desk Analyst! ? Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a … real difference to people's day-to-day work? We're looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective … Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress. Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy. Contribute to Problem Management: Identifying recurring issues, assisting with root cause More ❯

Social network you want to login/join with: SaaS Software Support Service Desk Analyst, swansea col-narrow-left Client: Sadler Recruitment Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Job … Role: SaaS Software Support Service Desk Analyst Location: Swansea, South Wales, or London Work Arrangement: Hybrid (Minimum one day per week in one of the listed offices, currently Tuesdays) Flexible to work rotating shifts (8am - 4pm, 10am - 6pm, or 2pm - 10pm) to cover EMEA and non-UK … hours. Why This Role Stands Out As a Service Desk Analyst, you will be at the forefront of customer success, providing essential technical support to business customers. This position offers a unique blend of technical challenge and customer interaction, ensuring no two days are the same. What More ❯

IT First Line Service Desk Analyst Location: Newcastle Salary: £27000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing … colleagues with the tools they need to do their job. Prompt identification, understanding and resolution of issues. Pro-actively working towards issue prevention. Continuous service improvement. As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused … service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating More ❯

everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard … to deliver That Superdrug feeling. Here's the exciting bit...a day include s Role Purpose: This is a great opportunity to join the IT Service Desk team that provides technical support to our store and head office colleagues. Working as Service Desk Analyst, you will … that wants you to learn and grow your IT career. A typical day in this role includes: Provide technical support, responding to incidents and service requests raised with the Service Desk via phone, email and remote control Provide technical support, responding to incidents and service requests More ❯

Social network you want to login/join with: Service Desk Analyst – Overseas, Wembley col-narrow-left Client: Location: Wembley, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 4c2343386bf8 Job Views: 2 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job … Description: Key Accountabilities Supporting users via remote assistance, providing a high level of resolution at first contact To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process) To take ownership of user Incidents and be proactive when … dealing with user issues To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected To capture accurate and truthful information from users on all incidents & requests, ensuring CI relationships are highlighted (Asset Management) Respond to requests from users and More ❯

gaming, then it's to time to join us. Job Purpose This role plays a pivotal part in ensuring the smooth operation of the Service Delivery team. As a Service Desk Analyst, you will handle incidents and service requests, ensuring timely responses and resolutions. Leveraging … ITIL-aligned practices and SFIA-defined competencies, you will provide exceptional support to end-users while contributing to the ongoing improvement of IT service delivery. This is a full-time, 4-day-per-week position (4 out of 7 days) supporting a 24/7 Service Desk, requiring a flexible approach to working hours. Job Duties • Log, categorise, and prioritise incidents through the Solarwinds Service Desk ITSM tool, ensuring alignment with ITIL processes. • Carry out initial triage; troubleshoot and resolve incidents where possible or escalate to appropriate resolver groups. • Manage and track incidents through More ❯

Service Desk Analyst Rate - £14.80 (an hour) Duration - 3 Months initially Location - Manchester (Hybrid) Ir35 - Inside (Must use an umbrella company) The Role As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support … learning. The work is varied throughout the year and involves primarily answering telephone calls as well as working on the In-Person IT Support Desk and dealing with self-logged tickets. What are you looking for in terms of previous experience/skills The Person The successful candidate should … the 3 most important things that you will be and looking for on a CV/shortlisting on: Previous relevant work experience as a Service Desk Analyst. Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Teamwork: collaborating as More ❯

to incident alerts, including channelling requests for assistance to appropriate functions for resolution, monitoring resolution activity, hastening and keeping clients appraised of progress towards service restoration. The ability to work both independently and as part of a team, proactively and with versatility in responding to changing circumstances is essential. … of user problems and follow up the status on behalf of the user, communicating progress in a timely manner. EOs who work on the Service Desk will be covering the following operating hours: 37 hours per week, across 5 days between Monday – Saturday. Operating business hours are between … agreed with local line managers in conjunction with the business needs of the role. Key Responsibilities Working closely with the Crime IT business support desk and Operational Services technical support teams, the main responsibilities of the role are: To act as a single point of contact for telephone calls More ❯

enriching careers, matched by an excellent work-life balance. About The Role This is a Permanent role working full-time. The 1st Line IT Service Desk Analyst will work within the Service Desk team, the wider Digital Services department and in partnership with other Professional … Service departments to deliver high quality IT support to our Students and Staff in the following functions: Customer Service – Provide excellent Customer Service for all Students & Staff engaging with Digital Services across both of our Campuses, including at business events & activities including (but not limited to) Clearing … Enrolment, Conferences and Open Days Incident Management and Request Fulfilment – Follow the Incident Management and Request Fulfilment processes, in line with Service Desk objectives, to resolve as many Incidents and Requests as possible (using all appropriate data sources such as historical incidents or requests, knowledge bases, experience and More ❯

Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The NEC Software Solutions Central Service Desk Team is seeking Service Desk Analysts to provide first-line Level 1 support to internal and external accounts. The Service Desk Analyst will work with a team under the supervision of a Service Desk Team Lead, serving as a single point of contact for IT issues, aiming for first-time resolutions. Maintain punctuality to ensure call management in line with SLAs Manage customer mailboxes and … training and provide IT support and maintenance Maintain comprehensive documentation and review support processes regularly Qualifications The ideal candidate will have: First-line IT service experience Excellent customer service and influencing skills Knowledge of Microsoft Office suite Flexibility, self-motivation, decision-making ability, and strong communication skills Attention More ❯

Job Title: Service Desk Support Analyst Location: York (Hybrid) Salary: £28,000 - £30,000 The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support … businesses in achieving their digital transformation goals. With a recent internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting … email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution process Collaborate with colleagues to ensure More ❯

Not specified Job Category: Other EU work permit required: Yes Job Statistics Job Views: 2 Posted: 23.05.2025 Expiry Date: 07.07.2025 Job Description SC Cleared Service Desk Analyst Start Date: ASAP - 04/08/2025 Inside of IR35 Hourly Rate: £17.87 The client is seeking a Security … Cleared First Line Analyst to work within the Second Line Service Desk team, supporting a 24/7 x 365 service with rotating early, mid, and late shifts from 7am to 7pm. The Analyst will provide technical support and service delivery, including incident investigation … and providing technical coaching, all while adhering to standards and procedures. Key Skills and Requirements Hold Active SC Clearance Experience as a 1st Line Service Desk Analyst If you are available and interested, please apply today! #J-18808-Ljbffr More ❯