201 to 225 of 495 Service Desk Analyst Jobs in the UK

Service Desk Analyst A well-known and growing legal organization based in the heart of Tunbridge Wells is seeking a Service Desk Analyst to join their team. The successful candidate will provide high-quality IT support across the entire firm. This role is fully More ❯

Service Desk Analyst Location: Manchester (on-site) Contract Length: 3 months Pay: Hourly day rate (contractor) Previous experience working within a Higher Education Overview of the Role/Team The Team Our IT Support Team provides a critical service to staff and students across a respected … values, and we pride ourselves on taking the time to understand and support the unique needs of those we serve. The Role As a Service Desk Analyst, you'll manage your own queue of support tickets and incoming queries. With the guidance of your team, you'll … enjoys working directly with people and troubleshooting technical problems. Your work will involve responding to telephone queries, providing in-person support, and handling self-service tickets, ensuring that IT remains an enabler for learning, research, and collaboration. What We’re Looking For: Be a great communicator who listens empathetically More ❯

Service Desk Analyst Location: Woking (Office-based) Hours: Monday to Friday, 08:30 – 17:30 About MicroPro At MicroPro, we provide rapidly growing businesses with tailored IT support, strategy, projects, procurement, cybersecurity, licensing, and all aspects of day-to-day IT operations. We pride ourselves on being … approachable, knowledgeable, and proactive, becoming a trusted extension of our clients' teams. The Role We’re looking for a Service Desk Analyst to join our growing team. You’ll be the first point of contact for clients needing technical support and advice, helping to resolve issues quickly … a good fit, we’d love to hear from you. Seniority level: Entry level Employment type: Full-time Job function: Information Technology and Customer Service Industries: IT Services and IT Consulting #J-18808-Ljbffr More ❯

Senior IT Service Desk Technician - Liverpool Career progression available into Service Desk Team Leader role. Onsite. Role Overview Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the … organization. Responsible for initial incident triage and resolution or escalation as needed. Required Experience & Skills 5+ years in a similar Service Desk or 1st/2nd line IT support role Proficiency in ITSM software, Google Apps/O365, Windows OS (10/11) Experience with Android/iOS … MDM solutions, Active Directory Advantageous: Citrix, VMWare, Cisco/Meraki technologies Methodical troubleshooting approach Excellence in customer service Strong communication and documentation skills Self-motivated with innovative problem-solving abilities Proactive mindset Full UK driving license ITIL certification (preferred) Competitive salary package including pension, life assurance, and employee assistance More ❯

IT Service Desk Analyst We are seeking an IT Service Desk Analyst to provide first-class support to 280 users across 4 offices. If you’re passionate about IT troubleshooting, customer service, and delivering results, this is the role for you! Key Responsibilities More ❯

IT Service Desk Analyst Location: Morden Contract Length: 3-4 months (possible extension or perm) Day Rate: Up to £200 Inside IR35 Start Date: 6th January A leading local authority is seeking an experienced 1st/2nd Line IT Service Desk Analyst to join … temporary basis. This role is critical in ensuring the smooth operation of IT systems, supporting both remote and on-site staff with exceptional customer service and technical expertise. What You'll Do: Provide outstanding customer service via phone and in person. Troubleshoot and resolve issues across Windows … account setup and troubleshooting. Provide support for iOS and Android devices. Perform basic diagnostics and troubleshooting of hardware, including laptops and peripherals. Utilize IT Service Management (ITSM) tools for ticket management and asset tracking. Follow IT best practices, including ITIL principles. Experience Needed: At least 3 years' experience in More ❯

of betting and gaming, then it's time to join us. Job Purpose This role is crucial in ensuring the smooth operation of the Service Delivery team. As a Service Desk Analyst, you will handle incidents and service requests, ensuring timely responses and resolutions. Using … ITIL-aligned practices and SFIA-defined competencies, you will provide exceptional end-user support and contribute to improving IT service delivery. This is a full-time, 4-day-per-week position supporting a 24/7 Service Desk, requiring flexibility in working hours. Job Duties Log, categorize … and prioritize incidents using Solarwinds Service Desk ITSM, aligned with ITIL processes. Perform initial triage; troubleshoot and resolve incidents or escalate as needed. Manage incidents through to resolution, ensuring SLA compliance. Fulfill requests promptly and communicate updates to users. Create and maintain knowledge base articles for service More ❯

IT Service Desk Analyst required to work office based, Monday to Friday in Liverpool. Shift hours are 8am to 4pm or 9am to 5pm. You will be expected to be on call, once on month. You will be reporting directly to the IT Service Desk Lead. You will be joining the IT Service Desk Team based in Liverpool. where you will provide expert assistance in resolving technical issues. Job responsibilities: Troubleshooting both hardware and software problems. managing and maintaining support tickets and ensuring timely and efficient resolution of support requests. Following processes … You will be required to meticulously document and log support activities and resolutions. You will place a strong emphasis on delivering high-quality customer service and support. Skills required: Proven 6 months to 12 months as 1st line in IT. Enjoy working in a collaborative and team-orientated environment. More ❯

Service Desk Analyst - 6 months FTC This range is provided by TrueNorth. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range We have a starting salary range of £28k to £33k pro rata (dep on … experience) plus an excellent benefits package. Job Overview TrueNorth is exclusively working with a global organization on their search for a 1st Line Service Desk/Help Desk Engineer to join the team. You will be working closely with the existing team on supporting approximately 750 users … from the Newcastle office, primarily offering service desk and deskside support to the team across both hardware and software support. Key Skills and Experience Required: Commercial experience of 1st line support (at least 6 months) Support in a Microsoft/O365 based environment Strong focus on customer service More ❯

7pm, Monday through Friday Are you passionate about providing exceptional IT support and delivering a first-class customer experience? We are looking for a Service Desk Analyst to join our dynamic team, acting as the first point of contact for customers, partners, and suppliers. This role offers … an exciting opportunity to develop your technical skills, work in a fast-paced environment, and contribute to continuous service improvement. Key Responsibilities: Provide outstanding IT support – Manage incidents and service requests efficiently, ensuring prompt resolution and excellent customer service. Meet and exceed targets – Work towards Service Level … to drive effective problem resolution. Maintain data and knowledge management – Keep accurate records, contribute to the knowledge base, and improve data quality for better service delivery. Develop and grow – Expand your technical expertise, support first-time resolutions, and play a key role in enhancing customer satisfaction. Job Description What More ❯

respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visitwww.exlservice.com . Role Title: Service Desk Analyst(Non-Voice) Location: Manchester, United Kingdom (Onsite) Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7 days a week. … Shiftwork applies. Summary of the role: The Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. For the first three months , this role will More ❯

and enriching experience for our students. IT Services Department IT Services is a friendly, vibrant, and fast-moving department focused on delivering excellent customer service and high-quality digital technology services to our staff and students. Job Opportunity: IT Service Desk Analyst We are seeking to … appoint an IT Service Desk Analyst within the IT Service Delivery Team. Reporting to the Senior IT Service Delivery Officer, you will provide professional, customer-focused 1st line IT support for staff and students. You will be responsible for resolving the majority of incidents and … service requests at first contact, covering a wide range of services. The ideal candidate will have previous experience working in an IT support environment, with technical skills supporting users at all levels using PCs, mobile devices, and Microsoft applications. Additionally, you should be empathetic towards users, possess strong communication More ❯

Senior Service Desk Analyst, Crawley, West Sussex Client: Venquis Location: Crawley, West Sussex, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 1 Posted: 04.06.2025 Expiry Date: 19.07.2025 Job Description: The Senior Service Desk Analyst plays a crucial role in maintaining … technical support for IT services, including hardware, software, and network issues. Troubleshoot and resolve complex technical issues escalated from junior staff. Ensure excellent customer service and communication. Follow up with users to confirm resolution satisfaction. Identify root causes and mitigation strategies for problems. Mentor and support junior analysts, assist … Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, and Exchange. Experience in the financial services industry. Good networking and IT infrastructure knowledge. Exceptional customer service and communication skills. Bachelor’s degree in IT, Computer Science, or related field. Certifications like Microsoft, CompTIA, ITIL v3/v4, and awareness of More ❯

Social network you want to login/join with: Senior Service Desk Analyst, Southampton Client: Venquis Location: Southampton, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 1 Posted: 04.06.2025 Expiry Date: 19.07.2025 Job Description: Position: Senior Service Desk Analyst – Southampton … worldwide, based near Liverpool Street station, London, with offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst maintains IT service efficiency and provides expert support for smooth IT system operations. Key Responsibilities: Technical Support: Provide advanced support for IT services … troubleshoot complex issues, ensure excellent customer service, follow up with users, identify root causes, mentor junior staff, assist in training, foster team collaboration. System Management: Deploy software and hardware updates, perform system maintenance, support onboarding and offboarding processes, maintain documentation. Person Specification: Deep understanding of IT support processes and More ❯

Social network you want to login/join with: Senior Service Desk Analyst, Sheffield, South Yorkshire Client: Venquis Location: Sheffield, South Yorkshire, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 1 Posted: 04.06.2025 Expiry Date: 19.07.2025 Job Description: Position: Senior Service Desk Analyst – Sheffield Reporting to: Head of IT Operations Hours: 33.75 Location: Sheffield About the company: A P&I Insurance company with 240 employees worldwide, headquartered near Liverpool Street station, London, with offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst maintains IT service efficiency and functionality, providing expert support for smooth IT systems operation. Key Responsibilities: Technical Support: Provide advanced support for hardware, software, and network issues; troubleshoot complex problems; ensure excellent customer service; follow up on resolutions; identify root causes; mentor junior staff; assist in training More ❯

The Service Desk Analyst provides 1st line support for all IT, telephony, network, and application issues across the group. All incidents must be logged, managed, and resolved within agreed SLAs, with escalation to senior colleagues when necessary. The role requires excellent communication skills, a passion for customer … service, and the ability to learn quickly. This is an office-based position, operating from 7am to 6pm, Monday to Friday, with a rota system to cover these hours. Your core responsibilities Handle customer incident or request tickets professionally. Answer calls and respond to emails regarding new and existing … or escalation of incidents and requests, providing regular updates to users until resolution. Log tickets with third-party providers as needed. Adhere to current Service Desk standards, policies, and procedures. Build and maintain relationships with other IT teams through effective communication. Identify and implement process improvements. Update Knowledge More ❯

2nd Line Service Desk Analyst York - Hybrid 2 days a week on site 6 Month Contract Inside IR35 We are looking for a 2nd line support analyst to join a busy IT Service Desk Analyst Previous experience of working within 2nd line support More ❯

Expiry Date: December 31, 2019 London based 2 weeks with possible extension Job Overview The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails, and walk-ups, carrying out a full initial diagnosis and recording information accurately. … Responsibilities include: Carrying out First Time Fixes and offering remote support Resolving Incident & Service Requests in accordance with the Service Level Agreements (SLAs) Escalating incidents to internal/external resolving agencies, where appropriate Maintaining support documentation that is used by the Service Desk Plan and prioritise … Incidents and Service Requests based on impact Ideal Candidate: Good knowledge and experience of Microsoft Office 365 Good knowledge of Windows & Citrix operating systems Working knowledge of Active Directory, SCCM, Exchange and Microsoft Technologies Previous Service Desk experience Qualification within the ITIL V3 Processes/Framework Apply More ❯

IT Service Desk/Support Analyst Location: Cullompton About Us: Welcome to Gregory Distribution Ltd, where technology and logistics come together to drive operational excellence. As part of our commitment to continuous improvement, we are undertaking a group-wide IT equipment upgrade. Join our dynamic Technology Team … project that will modernise and enhance our IT infrastructure across the UK. Job Description: We are looking for a proactive and customer-focused IT Service Desk/Support Analyst to provide 1st and 2nd line support across a wide range of systems and services. This role is … ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering excellent service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email More ❯

IT Service Desk/Support Analyst Location: Cullompton About Us: Welcome to Gregory Distribution Ltd, where technology and logistics come together to drive operational excellence. As part of our commitment to continuous improvement, we are undertaking a group-wide IT equipment upgrade. Join our dynamic Technology Team … project that will modernise and enhance our IT infrastructure across the UK. Job Description: We are looking for a proactive and customer-focused IT Service Desk/Support Analyst to provide 1st and 2nd line support across a wide range of systems and services. This role is … ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering excellent service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email More ❯

This is a fantastic opportunity for an experienced 2nd Line Service Desk Analyst to join a leading cloud solutions and managed services business based in the North East. Synergi is an Award-winning technology provider working in the region and UK-wide and we have seen substantial … growth since our inception in 2013, this appointment will add to our experienced service desk team to support our continued success. Applicants must be based in the North East area, be able to drive and have own transport. Role, Duties & Expectations Provide high quality desktop, server and cloud … the ability to troubleshoot complex environments Provide clear advice and guidance to clients for improving their environments Be seen as a trusted advisor on service issues and be able to communicate to every level within an organisation Communicate with 3rd party providers including hardware and application vendors to resolve More ❯

This is a fantastic opportunity for an experienced 2 nd Line Service Desk Analyst to join a leading cloud solutions and managed services business based in the North East. Synergi is an Award-winning technology provider working in the region and UK-wide with companies such as … AA, Highways England and Northumbrian Water. Synergi has seen substantial growth since its inception in 2013 and this appointment will add to our experienced service desk team to support our continued success. Role, Duties & Expectations Provide high quality desktop, server and cloud platform support Demonstrate the ability to … troubleshoot complex environments Provide clear advice and guidance to clients for improving their environments Be seen as a trusted advisor on service issues and be able to communicate to every level within an organisation Communicate with 3rd party providers including hardware and application vendors to resolve complex multi-party More ❯

Apply to: IT Service Desk Analyst Apprentice (Fittleworth Medical Ltd) Apply From: 13/12/2024 Vacancy Description Setting up new PC’s, installing, configuring and supporting computer hardware, software, operating systems and applications. Setting up new users to the network and de-activating leavers. Logging … in other areas of the IT Team as required on an ad-hoc basis. Continually look for, and suggest, ways we can improve the service we provide to the wider business. Actively promote Fittleworth to internal and external customers, carrying out all duties in an efficient, professional and courteous … towards obtaining Level 3 ICT Qualification. Attend any further training as required. Regularly maintain and update a personal CPD. Key Details Vacancy Title IT Service Desk Analyst Apprentice (Fittleworth Medical Ltd) Employer Description Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing More ❯

Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally. Lime is seeking an experienced analyst to join our IT Service Desk to enable our employees to do their best work. More specifically, the Sr Service Desk Analyst's role is to provide support to Lime's internal users, ensuring our technology helps the completion of business tasks. This includes overseeing the support queue, prioritizing requests, creating and maintaining documentation, and actively resolving end user requests. In addition to day-to-day support, the Sr … Analyst is an escalation point to the other service desk analysts on the team, helping resolve complex issues and setting an example for customer interactions. The ideal candidate is a helper and an enabler, they find solutions to problems that have yet to be reported. They are More ❯

Job Description As a key member of our IT Service team, you will be responsible for delivering high-quality support across various IT systems and services. Your aim is to enhance customer experiences by resolving incidents, fulfilling service requests, and supporting IT operations both remotely and onsite. This … occasional work from other offices may be required. The hours required are 35 hours per week, working as part of a rota covering business service hours, including weekend, international, and bank holiday support. The Team The Internal IT Service Desk is an essential part of our firm … s technology infrastructure, serving as the initial point of contact for all IT-related matters. The IT Service Desk consists of 15 members, including Analysts, a Team Lead, and a Manager, and is based in Leeds, UK. Our team functions as the IT backbone for the entire law More ❯