26 to 50 of 70 Service Desk Analyst Jobs in the UK

Support Analyst, Service Desk, 1st line, COR7684 A 1st line Support Analyst opportunity has arisen with a well-regarded professional services organisation, offering a varied and hands-on role within a friendly, collaborative IT team. Could this be the role that takes your technical support career … next level? The Role The 1st line Support Analyst will serve as the first point of contact for IT queries and incidents, handling requests received by phone, email, portal, and in person. Day to day, you'll diagnose and resolve issues across devices, user accounts, M365, and core business ...

Retail IT Service Desk Analyst (1st Line) Location: Portsmouth (On-site, full-time) Salary: £17.00 per hour Contract Length: 6-month contract Role Overview As a leading high-profile beauty retailer, we are expanding our capabilities and seeking a dynamic Retail IT Service Desk Analyst (1st Line Support) to join our team based in Fareham. The Service Desk acts as the primary point of contact for our UK Retail stores, supporting the critical technology and systems that drive our business-including Point of Sale (POS) transactions, CRM systems, and consumer-engaging digital ...

## **Job Description****Are you looking for your next opportunity?** Sompo has a unique opportunity for a **Service Desk Analyst II** to join our **End User Support Services** Desktop Support team.This role will be responsible for working tickets assigned from our ITSM tool (Incidents & Service Requests … develop long lasting careers. **Our business, your impact, our opportunity:****What you’ll be doing:*** Monitor and manage tickets, Resolving Incidents and Fulfilling Service Requests* Analyse moderate to complex issues and take action to resolve, or route tickets to other IT resolver teams when necessary* Build: Pre-stage, Image ...

Service Desk Analyst This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email, or remote access) or scheduling Field Engineers to provide on-site break-fix support. Service Desk Analyst tasks and responsibilities will include: Ensuring tickets … resolved in accordance with service level agreements (SLAs) Always providing excellent customer service, striving to exceed client and business expectations Liaising with other internal departments and external partners to resolve tickets when required On occasion, assisting the Helpdesk Scheduling Assistant with scheduling Field Engineers for site visits when ...

effective installation, configuration, maintenance, and support of ICT hardware, software, mobile devices, and Microsoft 365 services. The role is responsible for delivering excellent customer service through the ICT Service Desk, resolving incidents and service requests, and working collaboratively with internal teams and third-party suppliers … line technical support for Windows 11 devices, Microsoft 365 applications, Teams, SharePoint, mobile devices, and associated hardware. Monitor, manage, and resolve incidents and service requests through the ICT Service Desk, ensuring compliance with service level agreements (SLAs). Deliver support to users via telephone, email, remote ...

client, a leading IT solutions provider, are looking to recruit a proactive and customer-focused Service Desk Analyst to join their technical support team and deliver cutting-edge collaboration technology to clients across corporate, public sector, and enterprise environments. This is an excellent opportunity for someone with … passion for AV technology, IT and first-class customer service. As a Service Desk Analyst, you will be the first point of contact for all Audio-Visual support queries. You’ll diagnose issues, provide remote technical assistance, and ensure incidents are resolved efficiently or escalated appropriately. ...

enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description The Service Desk Analyst acts as the first point of contact for all IT-related incidents and service requests within FRP Advisory. This … role is critical in ensuring smooth technology operations across a fast-paced professional services environment. You will deliver timely, effective resolutions and exceptional customer service to maintain high user satisfaction and support FRP’s commitment to operational excellence. Location: Flexible across FRP Advisory offices (Chelmsford, Brentwood, London, and other ...

Service Desk Analyst Duration: 12 months expected Location: 5 days a week in Hursley Clearance: SC is required Rate: £318 per day inside IR35 - Umbrella Experience in a Service Desk, Help Desk, or customer support environment. Excellent customer service and communication skills. Strong … troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workload and manage multiple tasks. Good written and verbal communication skills. Strong attention to detail and organisational skills. Ability to work effectively both independently and as part of a team. Nice to have ...

Service Desk Analyst Duration: 12 months expected Location: 5 days a week in Hursley Clearance: SC is required Rate: £318 per day inside IR35 - Umbrella Experience in a Service Desk, Help Desk, or customer support environment. Excellent customer service and communication skills. Strong … troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workload and manage multiple tasks. Good written and verbal communication skills. Strong attention to detail and organisational skills. Ability to work effectively both independently and as part of a team. Nice to have ...

Service Desk Analyst - 1st Line - Huddersfield Service Desk Analyst/1st Line IT Support Analyst with strong experience in Microsoft 365 and in an IT helpdesk or support role is required by a leading company in central Huddersfield In this role, you will ...

Urgently seeking x 2 contract Service Desk Analysts to join a busy IT support team based in Norwich. This is an excellent opportunity for candidates with strong customer service and 1st line IT support experience who are available to start immediately. Service Desk Analyst … Responsibilities Provide first-line IT support to end users. Deliver customer-focused information, advice, and technical assistance. Log, troubleshoot, and resolve technical incidents and service requests. Escalate complex issues where required. Maintain accurate records within the service management system. Support users across a range of hardware, software ...

Service Desk Analyst Duration: 12 months expected Location: 5 days a week in Hursley Clearance: SC is required Rate: £318 per day inside IR35 - Umbrella Experience in a Service Desk, Help Desk, or customer support environment click apply for full job details ...

Belmont Recruitment are currently seeking an experienced Service Desk Analyst for a temporary opportunity in the Norwich area. This is initially a three-month assignment, working 37.5 hours per week, Monday to Friday. Overview: The successful candidate will provide first-line IT support, acting as the main … point of contact for IT incidents, service requests and technical queries. You will investigate, diagnose and resolve issues across hardware, software, applications and networks, ensuring incidents are handled efficiently and within agreed service levels. Main Duties: Provide first-line IT support for incidents, service requests and technical ...

Belmont Recruitment are currently seeking an experienced Service Desk Analyst for a temporary opportunity in the Norwich area. This is initially a three-month assignment, working 37.5 hours per week, Monday to Friday. Overview: The successful candidate will provide first-line IT support, acting as the main … point of contact for IT incidents, service requests and technical queries. You will investigate, diagnose and resolve issues across hardware, software, applications and networks, ensuring incidents are handled efficiently and within agreed service levels. Main Duties: Provide first-line IT support for incidents, service requests and technical ...

Methods Business and Digital Technology Limited in Leeds is seeking a Principal Service Desk Analyst to drive advanced problem resolution across the IT environment, coordinating with internal and external resources and leading service desk projects. You will mentor junior analysts, deputise for the Service Desk Manager during peak periods, and ensure timely responses to incidents while maintaining SLA awareness and high customer satisfaction. #J-18808-Ljbffr ...

Service Desk Analyst - 2-3 month temporary assignment (potential to go permanent) Hereford (hybrid) - Initially office based, 90% home based once settled £24,613 - £29,184 dependant on experience 37 hour working week Experience: Proven experience in providing enterprise level frontline IT Support Experience in using … Good working knowledge of Active directory and Exchange 2016 Responsibilities: To be part of the team logging the 60000 calls made to the ICT Service Desk annually To be part of the team undertaking 1st line support in resolving the 60000 incidents logged annually, working to established ...

Reed Technology is partnering with a global service provider operating within a highly specialised industry to recruit a Service Desk Analyst . This is an excellent opportunity for an IT support professional looking to join a collaborative team environment where they will act as the first … point of contact for IT support across the business. You'll be responsible for managing and resolving incidents, service requests, and user queries while delivering a high level of customer service to colleagues across the organisation. Key Responsibilities Act as the first point of contact ...

Lane Clark & Peacock LLP is seeking a Senior Service Desk Analyst in Edinburgh with hybrid working options. The role sits at the crossroads of traditional service desk operations and the future's promise of AI and automation, driving improvements while maintaining a human touch. … content, support processes, and champion automation to reduce repetitive tasks. You will engage with users, escalate when needed, and coach colleagues to ensure excellent service delivery. #J-18808-Ljbffr ...

Methods Business and Digital Technology Limited is hiring a Principal Service Desk Analyst to resolve issues across the information system lifecycle, from incident classification to remediation. The role involves escalation handling, proactive monitoring, and collaboration with internal and external IT teams to ensure timely service restoration. … successful candidate will lead advanced resolution efforts, analyse trends, mentor junior staff, and deputise for the Service Desk Manager as #J-18808-Ljbffr ...

Methods Business and Digital Technology Limited is seeking a Principal Service Desk Analyst to resolve complex incidents across the IT lifecycle. You will coordinate responses, monitor resolutions, and escalate as needed while guiding junior colleagues and deputising for the Service Desk Manager during high workload ...

Service Desk Analyst Location: Neath, Wales Salary: £25,500 Marston Holdings' continued growth is supported by an established Technology division, which includes VidAlert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions ...

Experis - ManpowerGroup is seeking a Service Desk Analyst in Hursley for a 12-month contract. The role involves delivering frontline IT support, logging incidents, and coordinating with IT teams to restore service quickly. The position offers a daily rate of £318 inside IR35 umbrella, with five … days a week on-site at the location. Candidates should have experience in service/help desk, strong customer service and troubleshooting skills, and familiarity with ITSM tools. #J-18808-Ljbffr ...

Sompo Holdings, Inc. is seeking a Service Desk Analyst II to join the End User Support Services Desktop Support team in London. You will manage tickets, install and image PCs, and troubleshoot end-user hardware/software. The role supports Webex events and user provisioning, with documentation … vendor liaison responsibilities. The position requires 4+ years in a service desk, expertise with Windows 11, Office 365, AD/Exchange, and strong customer service skills. #J-18808-Ljbffr ...

Service Desk Analyst - 2-3 month temporary assignment (potential to go permanent) Hereford (hybrid) - Initially office based, 90% home based once settled £24,613 - £29,184 dependant on experience 37 hour working week Experience: Proven experience in providing enterprise level frontline IT Support Experience in using ...

Join a high-performing IT Service Desk team supporting the delivery of critical services across a range of Defence customer environments. Working at the heart of service operations, you will help ensure the seamless delivery of IT support while contributing to programmes that modernise and transform complex … technology estates. As part of our Service Management function, you will play a key role in managing incidents and service requests, coordinating hardware procurement, and producing service reporting that supports operational performance and service excellence. Working closely with technical teams, suppliers, and stakeholders, you will help ...