26 to 50 of 100 Service Desk Analyst Jobs in the UK

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users … offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and … resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including More ❯

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users … offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and … resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including More ❯

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users … offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and … resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including More ❯

Role Purpose: The Service Desk Analyst provides first-line technical support across the organisation, ensuring incidents and service requests are effectively managed, escalated, and resolved. The role involves close collaboration with colleagues, third-party providers, and end users to deliver excellent customer service, maintain IT operations, and support continuous improvement across IT services. Key Responsibilities … Log, categorise, and resolve incidents and service requests, ensuring clear communication with users. Escalate issues appropriately and manage major incidents in line with agreed processes. Provide outstanding customer service, maintaining accurate records and regular updates. Support problem, change, and project management activities, representing the Service Desk where required. Manage and document IT assets, processes, and knowledge … the development of Microsoft Power Apps and other productivity tools. Work to agreed shift patterns, including occasional weekend and on-call duties. Key Skills & Experience: 5+ years’ experience in Service Desk or technical support roles. Strong knowledge of Microsoft Windows 11, Office 365, Active Directory, and SCCM. Familiarity with ITIL framework and ITSM systems (e.g., Freshservice, ServiceNow). More ❯

IT Service Desk Analyst – Nottingham/Hybrid 6-12 Month Fixed Term Contract £25,000 - £28,000 + bonus, 35-hour work week and great benefits This multi-site and fast-growing organisation require an experienced IT Service Desk Analyst, to provide on-site and remote support to more than 1300 end-users. As … an internal IT Service Desk Analyst, you will be responsible for the diagnosis and resolution of incidents and service requests, including escalation to the appropriate teams.This will be a hybrid position, with the expectation of at least two days per week required in their Nottingham office. The core hours that the team work are between 8am … Bonus opportunities 35-hour work week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Experience: Ability to effectively prioritise and execute tasks in a fast-paced setting. Active Directory, Exchange 365. Excellent communication and problem-solving skills Experience of providing More ❯

Service Desk Analyst Northampton £28,000 - £32,000 MSP Environment We're working with a fast-paced, progressive Managed Service Provider (MSP) in Northampton who are looking for a Service Desk Analyst to join their growing team. This is a fantastic opportunity for someone who's eager to develop their skills in a … supportive and forward-thinking environment. What you'll be doing: Providing 1st and 2nd line technical support across a wide range of technologies Responding to and resolving service desk tickets in a timely manner Troubleshooting hardware, software, and network issues Supporting and administering Microsoft 365 and Azure environments Escalating complex issues to senior engineers where necessary Delivering excellent … customer service to a varied client base What we're looking for: 1+ year of experience in an MSP environment (Preferred but not essential) Hands-on experience with Microsoft Azure and Microsoft 365 administration Strong knowledge of Windows OS, Office 365, and basic networking Previous experience in a helpdesk/service desk role handling 1st/2nd More ❯

1st Line Service Desk Analyst £120-£130 per day (umbrella) 1-3 month contract Our client is seeking a 1st Line Service Desk Analyst to provide professional, efficient, and responsive customer service and technical support. This role offers the opportunity to work with a collaborative team whilst delivering excellent customer service through … first-line technical support and exceptional customer service. You'll be the first point of contact for users experiencing technical issues, ensuring efficient ticket logging and resolution within agreed Service Level Agreements. Key Responsibilities Provide first-line technical support to end users via telephone, email, and chat Log, categorise, and prioritise service requests and incidents accurately using ticketing … systems Deliver excellent customer service using telephone, face-to-face, email, video, and instant messaging Resolve basic technical issues, including password resets, account unlocks, and software queries Escalate complex technical issues to second-line support teams when appropriate Work within agreed ITIL/Service Desk management processes, including Incident and Service Request management Maintain accurate records More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and … a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA … working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and … a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA … working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to More ❯

Service Desk Analyst/2nd Line Engineer An excellent contract opportunity has arisen in Wakefield for a 2nd Line Engineer/Technical Support Engineer/Service Desk Analyst for an initial period of 3 months. The successful candidates will join an existing IT Service Desk Team of engineers, providing effective technical support … software and various other applications. To act as the first point of contact for users and suppliers for all IT support queries and issues. Ensure that all Incidents and Service Requests are logged correctly in the IT Service Management Tool. Provide support for end user devices, OS, printers, peripherals, MS Office and bespoke applications and user connectivity Work … SLA’s Assign or escalate issues to the appropriate team/third party for assistance when required We are looking for candidates with previous experience working on an IT Service Desk, ideally in an ITIL environment with a positive “can do” attitude and good analytical, problem solving and communication skills. Good understanding in Ms office suite applications, desktop More ❯

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge … base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service More ❯

IT Service Desk Analyst - Surrey (Hybrid, Permanent) Salary: £34,000-£43,000 | Immediate Start We are seeking a skilled and customer-focused IT Service Desk Analyst to join our busy IT team in Surrey. This permanent role offers a hybrid working model and the opportunity to support IT services across a dynamic environment, delivering … support for Windows 11, Microsoft Office/Office 365, Active Directory, SCCM patching, and account administration. Log, categorise, prioritise, and resolve incidents in line with ITIL best practices and Service Level Agreements. Collaborate with colleagues, third parties, and other teams to resolve issues efficiently. Participate in Change Management, Problem Management, and project work as required. Maintain accurate documentation, asset … and regulatory compliance (SOX). Support office moves, technical upgrades, and the development of productivity tools such as Microsoft Power Apps. Contribute to continuous improvement of IT processes and service delivery. Requirements: 5+ years' Service Desk or IT support experience in a busy environment. Strong knowledge of ITIL processes and practical application. Proven expertise in Windows More ❯

Senior Service Desk Analyst £150-£175 per day (umbrella) 3-6 month contract Leicestershire Our client is seeking a Senior ICT Service Desk Analyst to provide professional, efficient, and responsive technical ICT support services. This role offers the opportunity to work with a collaborative team whilst delivering excellent customer service through various communication … dedicated professional to provide first and second-line technical support across all end-point devices. You'll support their team to deliver efficient day-to-day operations within agreed Service Level Agreements whilst managing expectations of partners and stakeholders. Key Responsibilities Support, maintain and develop our client's ICT end point devices including computers, laptops, tablets, and smartphones Provide … technical expertise to end users and ICT colleagues Deliver excellent customer services using telephone, face to face, email, video, and instant messaging Work within agreed ISO/ITIL/Service Desk Institute management processes including Service Level, Incident, Problem, Change, Capacity, Configuration and Release management Procure ICT hardware, software and services whilst ensuring software licensing compliance Create More ❯

We are recruiting for a Service Desk Analyst to join the IT team at our Head Office in Lutterworth. As a Service Desk Analyst, you will provide consistent, excellent, and trusted end-user support to >700 colleagues across our UK business. Key day to day tasks will include - Incident Management, Request Fulfilment (including Starter … Mover Leaver processes - SML), maintenance and audit tasks, and maintenance of the knowledge base. Effective prioritisation and strong customer service skills are essential. In return you will receive a Competitive Salary from £27,000 DOE 25 Days annual leave plus bank holidays, Westfield Health Cash Plan, Life Assurance, Auto Enrolment Pension Scheme & Lifestyle Benefits - Discount on selected on high … street stores. Responsibilities include: ? Logging and managing incidents, access management and requests from internal users via ServiceNow "self-service" portal & high priority telephone calls. ? Provide 1st/2nd line technical support - Basic troubleshooting of IT related incidents & problems. ? Supporting users with hardware, software, telephony & cloud applications. ? Responsible for ensuring all tickets raised contain a suitable amount of detail for More ❯

IT Service Desk Analyst - Chelmsford IT Service Desk Analyst strong experience in a 1st/2nd line IT helpdesk or support role, is required by a leading company in Chelmsford. In this role you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and … Unfortunately, my client is unable to offer sponsorship for this position. You must have full unrestricted right to work in the UK to be considered for this role. Keywords - Service Desk/Helpdesk/IT Support/1st Line/Chelmsford Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral More ❯

IT Service Desk Analyst - Chelmsford IT Service Desk Analyst strong experience in a 1st/2nd line IT helpdesk or support role, is required by a leading company in Chelmsford. In this role you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and … Unfortunately, my client is unable to offer sponsorship for this position. You must have full unrestricted right to work in the UK to be considered for this role. Keywords - Service Desk/Helpdesk/IT Support/1st Line/Chelmsford Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral More ❯

My client is a successful and well-established business supplying a unique technology-based product/solution to the public and private sectors. They now require a Service Desk Analyst to join the team and support the next phase of growth for the company. Their 2nd Line Support Analyst role in the Castleford area is a … day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base As a Service Desk Analyst, you’ll be responsible for: Fault finding and problem solving. Answering telephone calls and replying to emails from customers. Resolving help-desk tickets. Investigating … software applications. Triaging Hardware issues Arranging engineer visits to customer sites. Liaising with engineers on site to complete troubleshooting and testing. Required Skills: Previous experience working on a Help Desk or Service Desk providing 2nd line support. Desktop imaging and PC builds. Experience troubleshooting hardware and software issues. These include but are not limited to using the More ❯

My client is a successful and well-established business supplying a unique technology-based product/solution to the public and private sectors. They now require a Service Desk Analyst to join the team and support the next phase of growth for the company. Their 2nd Line Support Analyst role in the Castleford area is a … day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base As a Service Desk Analyst, you’ll be responsible for: Fault finding and problem solving. Answering telephone calls and replying to emails from customers. Resolving help-desk tickets. Investigating … software applications. Triaging Hardware issues Arranging engineer visits to customer sites. Liaising with engineers on site to complete troubleshooting and testing. Required Skills: Previous experience working on a Help Desk or Service Desk providing 2nd line support. Desktop imaging and PC builds. Experience troubleshooting hardware and software issues. These include but are not limited to using the More ❯

IT Service Desk Analyst - 1st Line - Liverpool Service Desk Analyst/1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in central Liverpool. In this role, you will be the first line of support for IT issues across the firm, using … are looking to pay a starting salary of £24,000 - £27,000 + benefits. To apply press apply now or send your CV to matthew.leach @ circlerecruitment . com Keywords - Service Desk/Helpdesk/IT Support/1st Line/Liverpool Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral More ❯

IT Service Desk Analyst Hybrid Nottingham 6-12 Month FTC £28,000 Are you passionate about problem-solving and providing first-class IT support? We're looking for a motivated Service Desk Analyst to join a busy, professional IT team on a 6-12 month fixed-term contract. This is a fantastic opportunity to … users with a variety of technical issues. What you'll be doing: Acting as the first point of contact for IT support queries Logging, diagnosing, and resolving incidents and service requests Escalating issues when required to specialist teams Supporting user account administration (Active Directory, Exchange 365) Troubleshooting across Windows, Microsoft Office, laptops, and mobile hardware What we're looking … for: Experience in an IT support or service desk role Knowledge of Active Directory, Exchange 365, Windows environments, and SCCM Strong communication and interpersonal skills - able to support users at all levels Ability to stay calm under pressure and manage competing priorities ITIL foundation (desirable but not essential) The details: Contract: 6-12 months fixed-term Salary More ❯

IT Service Desk Analyst Benefits: Competitive salary with excellent benefits package Hybrid working (2 days in office/3 days remote) Generous pension contributions and bonus scheme Car scheme for employees and family Private medical cover, wellbeing support, and onsite gym 25+ days holiday plus volunteering leave Flexible working and extensive training opportunities About the Role: We … re seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. You'll provide 1st line technical support and occasionally 2nd and 3rd line support, for internal teams and partners. The IT Team: You'll be part of the Business Technology Services team, which provides … and more. The team supports UK and European operations, ensuring technology helps and protects the business. Key Responsibilities: Log, prioritise, and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Support change and problem management processes Assist with projects and improve internal tools like Power Apps Maintain accurate documentation and More ❯

Job Title: 2nd Line Service Desk Analyst! Location: North Northants (with travel between offices in Corby, Kettering, Thrapston, and Wellingborough) Hourly Pay: £15.17 Length of Assignment: 3 months Monday to Friday 37.50 Working hours: 8:30- 17:00 This is an office-based role About the Role Are you an experienced IT Support professional looking for a … rewarding role within local government? Opus People Solutions on behalf of North Northants Council is seeking a dedicated 2nd Line Service Desk Analyst to join IT Service Desk team. You will be instrumental in supporting our transformation journey as we unify our systems and improve service delivery across all council offices. The successful candidate … technical advice. Maintain and update asset management records. Create support documentation and deliver user training. Assist with council projects such as hardware deployments and application rollouts. Provide outstanding customer service and communication across all levels of the organization. Support travel between council offices and participate in council events and meetings as required. The ideal candidate will have: At least More ❯

Job Title: Service Desk Analyst/1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact … sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues … and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience More ❯

Job Title: Service Desk Analyst/1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact … sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues … and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience More ❯

Service Desk Analyst - Derbyshire Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally. £25,000 salary (negotiable), on site in Derbyshire Shift Patterns (6am-2pm, 9am-5pm, 11am-7pm (work remotley)) - The ability to drive and have your own vehicle will be essential for … apply call 01244 567 930 or email Who are we? Our client are an industry leader, nationwide within the manufacturing and construction industries. You will be joining a growing service desk team who look after the needs of hundreds of users. They are keen to promote from the bottom up and promote internally so if you are keen … The client uses a bespoke system that they will bring you up to speed on so a willingness to learn quickly is essential. What you need. Experience of a Service Desk environment. Good skills with IT support in general. Windows OS Active Directory O365 (preferred) A solid understanding of network and network troubleshooting (preferred) Good communication skills. Be More ❯