101 to 125 of 566 Service Management Jobs in the UK

SAP S4HANA AM, Asset Management Consultant About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting …/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world. Job Summary: Join our team as an Application Consultant specialising in SAP Asset Management, where you will contribute to a variety of projects in the UK. We are seeking a skilled professional with expertise in SAP Asset Management. Certification in S/4HANA … team environment that values continuous learning and development, offering opportunities to expand your skills and advance your career in SAP Asset Management. If you are passionate about SAP Asset Management, possess expertise in S/4HANA, and thrive in delivering tailored solutions to mid-market clients, we invite you to apply and be part of our mission to drive More ❯

a hands-on role in ensuring the smooth running of Telford's on-site technology and assist with exciting project work. £32,119 plus 29% pension contribution and Civil Service benefits, working from HMLR's Telford branch. Role Summary HMLR are seeking a Local Systems Administrator (LSA) to join the Transformation & Technology directorate at their Telford office . This … UK offices to deliver consistent, high-quality IT services. Key Responsibilities Provide on-site IT support for users, resolving technical issues that require physical presence. Handle incidents and service requests allocated through the central queue in line with ITIL and ISO20000 frameworks. Maintain accurate IT asset records for the Telford site, ensuring data integrity. Support deployment and maintenance of … LSA Community of Practice, sharing knowledge and best practices across sites. Essential Skills & Experience Knowledge and experience of working in an IT environment Knowledge and experience of IT incident management Knowledge and experience of dealing with windows related incidents in a business environment Knowledge of IT Infrastructure A sound knowledge of end user IT services and the technology that More ❯

Job Title: IT Service Lifecycle Manager Location: Birmingham (Hybrid - up to 40% remote) Salary: Competitive Working Hours: 35 hours per week, 9:30am-5:30pm (flexible/agile options available) The Role We're seeking an experienced IT Service Lifecycle Manager to lead the end-to-end lifecycle of IT services, ensuring they are designed, transitioned, operated, and … continual improvement. You'll play a key role in ensuring that services meet business needs, remain scalable, and deliver measurable value across the organisation. Key Responsibilities Lead the full Service Lifecycle process - from strategy and design through to operation and continual improvement. Manage the Service Portfolio , ensuring all services align with business objectives and deliver ongoing value. Oversee … Release and Change Management , ensuring planned, tested, and controlled deployments. Facilitate the Change Advisory Board (CAB) , assessing and prioritising changes across systems and infrastructure. Maintain governance and compliance in line with internal security and industry standards. Lead and develop a small team of Lifecycle Analysts. Drive stakeholder engagement across IT and business functions, ensuring strong communication and effective service More ❯

initial stages of your journey. During this time, you'll gain exposure to the Customer Success function and Bridewell as a whole, helping you build a strong understanding of Service Management and Cyber Security. Additionally, you will complete the SANS Foundations course and become acquainted with our learning management systems, setting a solid foundation for your professional … development. You'll begin developing knowledge of Bridewell's core services MDR, VMS, and CTI by spending time with service leads and shadowing VMS and CTI sessions. You'll also start your ITIL V4 Foundation and SC-900 Microsoft Security, Compliance, and Identity Fundamentals certifications, while becoming familiar with internal tools such as Swimlane, Cybiquity, and client reporting through … shadowing Customer Success Manager (CSM) meetings. Between six and twelve months, you'll complete both certifications and be presenting Weekly and Monthly Service Reviews confidently through internal role plays. You'll be invited to join meetings with more complex clients and participate in escalations to build your escalation management skills. Toward the end of this phase, you'll More ❯

platform systems, database, anti-virus systems with all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and … IT specifications related to AS400 systems, x86 platform systems, database, SAN, tape backup, anti-virus systems, IT rooms with all supporting facilities and online devices Propose implementation procedures to Management according to Head Office’s policies and IT Centre’s requirements Assess systems, IT rooms and IT devices security risk, proposing security risk control solutions and being responsible for … is preferred Experience in system administration (e.g. Windows Server, Linux) Experience in virtual technology products (e.g. VMware, Hyper-V) Experience in IT room and device administration Experience in project management Knowledge of principles of Information Technology Knowledge of database operations and management Knowledge of Information Security, Cyber Security and GDPR Good problem solving skills Team player Excellent English More ❯

The Role This is an exciting time to join the V&A Technology team as we move through a period of significant transformation to our service offerings, technology stack and process developments. Our technology supports a broad range of Museum activities across multiple sites. As well as our core Microsoft infrastructure which enables most of our activity, you will … physical and digital audiences As part of the wider V&A Technology team, you will be working with a group of enthusiastic professionals in a number of capabilities including Service Operations, Product Management, Project Management, Enterprise Architecture and Service Management. The role offers the chance to help shape our service offerings to be more robust … future upgrades of systems to ensure compliance with V&A Cyber Security practices, applying updates in line with manufacturers recommendations across all systems, Working with the V&A Programme Management Team and Application Support Team to deliver new systems/solutions and working with 3rd party management companies that provide services to the V&A. Proactively monitor the More ❯

Technical Business Analyst ITSM/EUC/Service Management Initial 5 Week Contract (Apply online only) per day, Outside IR35 Hybrid - Some site visits to Cardiff and Basingstoke Start ASAP! Our exclusive Consulting partner urgently requires the services and a Contract Business Analyst with strong ITSM, EUC and Service Management experience. This project is an As … Is discovery piece, within the EUC area - IT service/IT ops! We need a Contract Technical Business Analyst to come in and run workshops with 5/6 different members of the team to understand their role, responsibilities, activities they complete, and how much time on project work and BAU. BAU is the completion of different tickets, in … tech they use to complete the process, and if there are hand offs to other departments or third parties and what these are. We need a BA with a Service Management background, who can give recommendations on where clear bottlenecks and issues with the as-is process. Interested? Please apply by submitting your latest CV for immediate review More ❯

Technical Business Analyst ITSM/EUC/Service Management Initial 5 Week Contract £(Apply online only) per day, Outside IR35 Hybrid - Some site visits to Cardiff and Basingstoke Start ASAP! Our exclusive Consulting partner urgently requires the services and a Contract Business Analyst with strong ITSM, EUC and Service Management experience. This project is an As … Is discovery piece, within the EUC area - IT service/IT ops! We need a Contract Technical Business Analyst to come in and run workshops with 5/6 different members of the team to understand their role, responsibilities, activities they complete, and how much time on project work and BAU. BAU is the completion of different tickets, in … tech they use to complete the process, and if there are hand offs to other departments or third parties and what these are. We need a BA with a Service Management background, who can give recommendations on where clear bottlenecks and issues with the as-is process. Interested? Please apply by submitting your latest CV for immediate review More ❯

and the roadmap to get there. Future of Work Transformation: We advise technology leadership around the of future workforce transformation in the battle to grow and retain Tech talent. Service & Products Effectiveness: We transform the 'back office' technology operations to enable the transition to product ways of working, next gen service management and DevOps. IT M&A … theory, approach & principles. Demonstrate proven experience around the creation, delivery & leadership of IT and Cloud Operating Models. Proven delivery experience and leadership of Technology Operations/operational delivery, Product Management - such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement. Proven experience to evidence your understanding and articulation of the impact … environments, demonstrating your understanding of the associated impacts & opportunities of innovation and emerging technologies on the future of work. Proven experience & execution of strong and effective requirements gathering and management & application. Proven experience in the application of Programme or project management principles and frameworks in a technology environment, including experience of agile methodologies e.g., SAFe and Scrum. Proven More ❯

and Asset Lead to join our onsite team based at one of our customer sites in Central London. The role will be responsible for managing the store element of service for our customer. The role may require occasional travel to Bromley and Camberley. Working hours 7.5hrs per day Mon - Fri excluding Bank Holidays, shift cover required. What you'll … the store areas & build room, keeping areas tidy, risk free and optimising space to best meet the need of our service. Managing day to day client products received for service delivery and dispatch to specified locations UK wide, adhering to Bank agreed processes, ensure safe delivery and integrity of bank products throughout CC custody. Ensuring products received for service requests are checked in without delay, highlighted for collection and service action, securely stored and clearly identifiable while in stores. Security and integrity of the stores & build area in terms of control of stock items under our custody and items/products for customer delivery. Daily updates to Inventory records/CI Asset records with regards to stock More ❯

modernize, optimize, and securely manage IT operations at scale. We are engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and other regions. To lead this strategic engagement, we are seeking … Delivery Director) to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership, while working … closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across ~20 technical service towers. Leadership & Governance: Manage and mentor a global team of 300+ delivery professionals. Drive governance and More ❯

modernize, optimize, and securely manage IT operations at scale. We are engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and other regions. To lead this strategic engagement, we are seeking … Delivery Director) to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership, while working … closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across ~20 technical service towers. Leadership & Governance: Manage and mentor a global team of 300+ delivery professionals. Drive governance and More ❯

Service Desk Support Engineer Job Description Our client is seeking a proactive and customer-focused Service Desk Support Engineer to join their team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for users, no … Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate unresolved issues to other support … as necessary. Monitor system alerts and perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user More ❯

a proficient level Over time you will gain a strong technical appreciation of core desktop operating systems, applications and services Responsible for delivery of new technology, within agreed business service levels Acting as an ambassador for IT by achieving the balance between customer satisfaction and efficiency Create value by enabling customers in their daily work, owning incidents and IT … requests, resolving and communicating on a timely basis Taking ownership and manage escalations of customers issues, working closely with other service teams as required Ability to monitor and prioritise workloads, overcoming obstacles in order to achieve their goals and objectives working both independently and as part of a team Providing support to the customer both on site and remote … and verbal/written communication Providing Smart hands support e.g., mounting/unmounting network, server hardware, network patching What we expect from you: Relevant experience working in a customer service environment where clients and customers are your main priority. Strong communication skills with clients, colleagues, and management You will take on full responsibility, with customers at your focus More ❯

those with disabilities. Our goal is to create a supportive environment where everyone can thrive and contribute their unique perspectives. Job Purpose: To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Plant Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at Heysham 1. The role supports technical … governance and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain … and manage cyber risks to OT assets. Maintain documentation and support CBSIS-related procedures. Conduct portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures [ OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with More ❯

working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East. About the Role: Job Title – Service Desk with VIP Location – Moorgate, London/Chelmsford, UK Mode of Work – 5 Days Onsite in Week Type of Hiring – Fixed Term Employment (FTE) Project Duration – 12 Months (Possible … Extension) Note: We are looking for only 5 to 7 years of candidates ONLY Job Summary Seeking a Service Desk Engineer with 5 to 7 years of experience to provide expert level support and ensure efficient IT service management within the Service Desk team Job Description Serve as a key member of the Service Desk … team within the SERVICE DESK skill cluster family. Utilize extensive knowledge of Service Desk processes to manage and resolve incidents and service requests efficiently. Act as a point of escalation for complex technical issues and ensure timely resolution. Collaborate with cross functional IT teams to maintain high service quality and customer satisfaction. Monitor and report on More ❯

working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East. About the Role: Job Title – Service Desk with VIP Location – Moorgate, London/Chelmsford, UK Mode of Work – 5 Days Onsite in Week Type of Hiring – Fixed Term Employment (FTE) Project Duration – 12 Months (Possible … Extension) Note: We are looking for only 5 to 7 years of candidates ONLY Job Summary Seeking a Service Desk Engineer with 5 to 7 years of experience to provide expert level support and ensure efficient IT service management within the Service Desk team Job Description Serve as a key member of the Service Desk … team within the SERVICE DESK skill cluster family. Utilize extensive knowledge of Service Desk processes to manage and resolve incidents and service requests efficiently. Act as a point of escalation for complex technical issues and ensure timely resolution. Collaborate with cross functional IT teams to maintain high service quality and customer satisfaction. Monitor and report on More ❯

Key Skills & Experience: Strong background in Service Management Target Operating Model (TOM). Hands-on experience with ServiceNow and Azure DevOps (creating user stories, backlog management, and validation). Proven ability to document business processes, analyse requirements, and perform impact assessments. Experience supporting Service Management transformation or ITSM process improvement programmes. Excellent communication, stakeholder management, and workshop facilitation skills. Strong analytical and problem-solving capabilities with a structured approach. Understanding of risk management, governance, and change management within IT Service Delivery environments. More ❯

To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Client's Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at site. The role supports technical governance and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and … reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset inventories, risk registers, and network diagrams. Participate in cyber incident response and awareness training. Ensure compliance with clients standards (CTS, TGN … and manage cyber risks to OT assets. Maintain documentation and support CBSIS-related procedures. Conduct portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with More ❯

To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Client's Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at site. The role supports technical governance and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and … reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset inventories, risk registers, and network diagrams. Participate in cyber incident response and awareness training. Ensure compliance with clients standards (CTS, TGN … and manage cyber risks to OT assets. Maintain documentation and support CBSIS-related procedures. Conduct portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with More ❯

Service Delivery Manager - £55,000 - £60,000 – West Midlands Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate within a team to identify improvement and implement into current methods … their evolving Microsoft practice. Importantly, the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business systems including Service Management, reporting, monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. Manage financial issues relating to budgets and forecasts to maximise profit. The ability to handle More ❯

Service Delivery Manager - £55,000 - £60,000 – Hybrid/SW London Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate within a team to identify improvement and implement into … their evolving Microsoft practice. Importantly, the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business systems including Service Management, reporting, monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. Manage financial issues relating to budgets and forecasts to maximise profit. The ability to handle More ❯

Service Delivery Manager - £55,000 - £60,000 – Hybrid/SW London Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate within a team to identify improvement and implement into … their evolving Microsoft practice. Importantly, the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business systems including Service Management, reporting, monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. Manage financial issues relating to budgets and forecasts to maximise profit. The ability to handle More ❯

Service Delivery Manager Salary: £45,000 – £60,000 + up to 10% bonus Location: Cardiff, South Wales (office-based 50% with travel to various customer sites) Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We’re looking for a Service Delivery Manager to their team and play a key … get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It’s a hands-on role where you’ll be involved in both service management and project delivery - balancing people, process, and commercial outcomes to keep customers happy and services running smoothly. What You’ll Do Be the main point of contact … for service management across multiple customers Build strong relationships with clients and internal teams Oversee the smooth transition of projects into live services Monitor service performance, metrics, and SLAs, and present insights clearly Lead service reviews and improvement plans Keep services commercially viable while delivering great value Support ongoing development of service tools and processes More ❯

join a forward-thinking technology organisation, taking ownership of a newly created role as part of a wider ITSM restructure. This position offers the chance to shape how Configuration Management is delivered, governed, and championed across a complex enterprise environment. As the IT Configuration Manager, you'll play a key role in managing and enhancing the Configuration Management Database (CMDB), ensuring data quality, governance, and alignment with wider business goals. You'll work closely with ServiceNow specialists, Service Management, and senior technology stakeholders - including the CTO, Service Owners, and the Head of Infrastructure - to embed practical ITIL processes and ensure configuration data drives smarter operational decisions. This is both a strategic and hands-on … role where you'll act as a champion for Configuration Management, driving improvements, engaging senior stakeholders, and fostering a customer-focused approach to service delivery. IT Configuration Manager - Key Requirements: 3-5 years' experience in Configuration Management or a related IT Service Management (ITSM) discipline. Strong understanding of ServiceNow, CIs, and Service Offerings. Proven More ❯