101 to 125 of 340 Service Management Jobs in the UK

paced professional environment. The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively. The Role The Dispatch Coordinator will be responsible for ensuring the efficient scheduling and deployment of field engineers across … field engineers, and internal teams Working closely with helpdesk and first-line support teams Ordering parts and raising quotations where required Utilising scheduling and service management systems Reviewing travel routes and engineer availability to maximise efficiency Maintaining clear and consistent communication to ensure service continuity The Candidate ...

Senior Service Operations Strategy Manager Barnsley - Office Based Up to £60,000 The Opportunity: You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable and capable … coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction. Strengthen the operational leadership layer to support future growth and increased service complexity. Lead the identification and closure of significant process gaps. Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality ...

What you will be doing: Deliver support for Microlise systems, including troubleshooting, fault resolution, and escalation where necessary. Provide support through our IT Service Management system, Service Now, alongside telephone support as the initial point of contact for all Microlise related queries. Plan and coordinate installations, repairs … technical interventions for our customers and internal field engineers. Oversee platform commissioning, tenancy management, and system access control. Ensure compliance with encryption and data security standards during system updates. Maintain technical documentation and manage updates to ensure accuracy and compliance. Act as the link between the customer and Microlise ...

looking for an experienced Service Transition Manager to lead the successful introduction of new and changed IT services into operational support. You'll ensure every stage of the service lifecycle is considered-from project approval through to deployment and early-life support. Key Responsibilities Own and manage … service transition for multiple projects. Coordinate acceptance, testing, deployment, risk evaluation, and early life support activities. Translate and validate service requirements, ensuring deliverables meet operational quality standards. Work closely with project teams, service owners, support teams, change management, and engineering. Promote Agile working and IT service ...

execution of non-production and production changes under approved change records. Proficient in JVM tuning and index management. In-depth knowledge of Jira Service Management and Confluence, including configuration and workflow modifications. Experience with upgrading Atlassian Data Center configurations and maintaining resilient infrastructure. Familiarity with Atlassian architecture, focusing … Jira, Jira Service Management, and Confluence, along with a thorough understanding of modular workflows, permission schemes, and notification schemes.Experience working in public sector or defence secure environments. To apply, please submit your updated CV for consideration. ...

workload. Knowledge and/or experience of the following solutions - Azure Update Manager. Microsoft Defender for Server. Wiz. Zero-day vulnerability remediation. Using Vulnerability Management service management tools. Desirable Implementing and maintaining robust security controls. Developing monthly patching processes, including design and documentation. Script creation to manage … have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus* and annual pay review 27 days* holiday plus bank holidays ...

Life on the team 2nd Line Engineer - Mobile Device Management Location: Hatfield Full time on Computacenter site Hours:37.5 per week Role Type:Permanent Additional comments: Ideally be Security Cleared, if not the ability to undertake vetting The Endpoint Build and Configuration Service provides comprehensive … management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments. It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware ...

month contract with very good prospects to extend. We are seeking experienced IT Delivery Managers to manages medium to large teams, coordinating product and service delivery across multiple projects to achieve business outcomes. The role includes operational support for live services and alignment with standardised delivery structures and roles … Enforce delivery standards and best practices, including agile and modern delivery methods, across project and business-as-usual (BAU) work. Collaborate with project and service managers to support planning, integration, and dependency management, surfacing risks and constraints early. Manage and control budgets, forecasts, and actuals, ensuring financial commitments ...

Cleared ITIL Service Manager, HYBRID ROLE 2 Days a week in Corsham, £600 P/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. … Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks. Act as a point of escalation for major incidents and ensure timely resolutions. Ensure compliance with SLAs and KPIs, driving continuous improvement in service delivery. Collaborate with cross-functional teams to optimize IT services and systems. ...

successful sales team in a dynamic, growing environment focused on business innovation and change. If you have experience in lead generation, particularly within Service Management or IT Services , this could be the ideal next step in your sales career! Key Responsibilities: Generate new leads through proactive cold calling … maintaining high call volumes Comfortable prospecting and cold calling internationally Excellent telephone manner, negotiation skills, and commercial/business acumen Ideally from a Service Management , IT Services , or related background Fluent in English with strong communication skills to build rapport quickly Ability to quickly assess prospect ...

Date: ASAP An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change. If you have experience in Service Management or IT Services and a passion for new business development, this could be the perfect next step in your sales career. … negotiation and business acumen Self-motivated with a track record of meeting or exceeding sales targets High energy, organised, and resilient mindset Background in Service Management or IT Services is desirable Fluent English (spoken and written) Benefits 24 days holiday per year (plus bank holidays ...

Infastructure Architect - Inside IR35 - Hybrid The SilverFort Infrastructure Architect is responsible for owning, designing, operating, and continuously enhancing SilverFort as an enterprise service, delivering a unified identity and access management platform. The role provides architectural leadership across the SilverFort ecosystem, ensuring the service is secure, scalable, resilient … aligned to infrastructure and security standards. This role acts as the primary authority on SilverFort architecture, policy design, and service integrations, working closely with infrastructure, security, network, and platform teams. The architect provides strategic direction, supports complex change and transformation initiatives, and engages with vendors and delivery teams ...

dedicated to promoting and supporting leisure travel facilities across almost 2700 locations throughout the UK and Europe. They are seeking to recruit a Service Desk Analyst to join their growing team. PURPOSE OF ROLE: To provide assistance to all Head Office and Site based staff in a professional … customer-focused manner in line with customer needs, following defined processes and meeting service level agreements. KEY TASKS & ACCOUNTABILITIES: Record and prioritise all service requests into the Assyst service management tool, ensuring all relevant information is recorded accurately and in line with the incident management ...

Role We`re looking for a new Service Desk Analyst to join our Technology team based in Loudwater, Buckinghamshire. In this role, you will be the `face and voice` of our Technology department you will be at the forefront of meeting all our colleagues needs and requirements. You will … managing their service requests and incidents and keeping our customers constantly updated with the latest updates on their requests.Our customers are our primary focus, and you will be a major part in ensuring that their Technology needs are met, so they can make sure their customers are given ...

Rate: 107ph UMB (Inside IR35) Role details: Our client, a renowned entity in the Defence & Security sector, is eager to appoint an IT Asset Management Lead on a contract basis in Reading. In this hybrid role, you will play a vital part in managing and overseeing the lifecycle … assets, including hardware, software, and configuration management, ensuring adherence to organisational policies and standards. Objectives: Establish and implement a clear IT asset management strategy and roadmap. Lead a team of IT asset management practitioners to define, embed, and manage a robust set of IT asset management ...

Service Desk Technician Initial 2-month contract (likely to extend) £25–£28 per hour (Umbrella) On-site – Leicester REED Technology are working with a client who require an experienced Service Desk/First-Line Support professional is to support a large public-sector organisation’s ICT Operations team. … Responsibilities: Logging and managing incidents and requests via the Service Desk Providing first-line technical support (hardware, software, Microsoft environments) Installing and configuring PCs, laptops, printers and peripherals Resolving issues in line with ITSM processes and SLAs Escalating complex incidents and working with wider ICT teams Supporting basic reporting ...

hosted services to public sector customers. You will be part of a close-knit technical team supporting hosted applications in Microsoft Windows environments , ensuring service continuity, minimising downtime, and maintaining high levels of customer satisfaction. The role suits someone who enjoys problem-solving, staying current with technology, and working … service-driven environment. This opportunity is particularly well suited to candidates with experience supporting Local Government systems , public sector infrastructure, or enterprise hosting platforms. Experience with local government software products or similar public sector solutions is highly desirable. You'll receive mentoring and ongoing professional development, enabling ...

Service Delivery Manager (MSP) A truly exciting opportunity has arisen for an experienced professional to join a national IT Support and Telecoms company based in the Liss area. Our client is a leading UK provider of IT Support and Telecoms services, recognised for their strong values and commitment … delivering seamless service while making a genuine difference to both their clients and employees. We are keen to speak with exceptional individuals who are self-motivated, results-driven, and possess proven technical expertise within the IT Managed Service sector. This role would suit someone eager to bring fresh ...

overseeing the lifecycle of all IT assets, encompassing hardware, software, and configuration management. This includes the development and implementation of a comprehensive IT asset management strategy aligned with organisational policies and standards Key Responsibilities: Establish and implement a clear IT asset management strategy and roadmap. Lead a team … asset management practitioners to define, embed, and manage a robust set of IT asset management processes (and inventory). Optimise the usage and distribution of IT assets based on business requirements and goals, reducing unnecessary expenditure. Ensure that IT hardware assets are compliant with various regulatory requirements ...

Title Microsoft Build Specialist Location: Hatfield full time Hours: 37.5 per week Role Type: Permanent The Evergreen service is Computacenters solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build … provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines. Evergreen is a global service delivered from ...

/Wi-Fi troubleshooting, Active Directory* Remote access tools: TeamViewer, Microsoft Remote Desktop* Software deployment/imaging tools: SCCM, JAMF* Ticketing systems: Jira Service Management* Asset management/inventory tracking (CMDB, SCCM, JAMF)* End-user support and documentation, with strong communication and time management skills* Mobile … device configuration/management: iPads, tablets, smartphones (optional but desirable) What you'll get in return 3 to 6-Month Contract - Full Time on Site (Monday to Friday 8:30am-5pm) - Up to £200.00 Per Day - INSIDE IR35 What you need to do now If you're interested ...

while adhering to internal controls and regulatory requirements. What You Will Do: Change Governance & Execution: - Own and manage the end-to-end IT change management process. - Chair Change Advisory Board (CAB) meetings for assessing and approving changes. - Collaborate with technical teams and business units to evaluate change impact … associated risks. - Ensure changes are implemented within agreed change windows to maintain business continuity. Compliance & Risk Management: - Ensure compliance with internal policies and external regulatory standards (SOX, PCI-DSS, etc.). - Maintain accurate records of change requests, approvals, and risk assessments. - Lead root cause analysis for unauthorised or failed ...

Service Desk Analyst Location: Horsham Job Type: Full-time Salary: £28,000 An exciting opportunity has become available to join a leading business in the technology sector as a First Line Help Desk Support. If you are looking for a career move where you will be the first point … contact for customers, understanding customer queries, incidents and service requests, supporting to ensure efficiently logged, triaged and resolved or escalated appropriately by the relevant team then this role could be for you. Read on for further details of this opportunity. Day-to-day duties of the role ...

Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT support team. The successful candidate will act as the first point of contact for IT-related incidents and service requests, providing high-quality technical support while delivering an excellent … customer experience. This role is ideal for an individual with hands-on experience supporting Active Directory, Microsoft 365, and IT service management processes, who thrives in a fast-paced support environment. Key Responsibilities Serve as the first-line point of contact for users via phone, email, and ticketing ...

Manager Barnsley - Office Based Up to £50,000 The Opportunity: You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable and capable of supporting future growth. The Role … coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction. Strengthen the operational leadership layer to support future growth and increased service complexity. Lead the identification and closure of significant process gaps. Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality ...