101 to 125 of 647 Service Management Jobs in the UK

IT Compliance & Service Manager Middlesbrough - Hybrid Salary - £50-60k My client is a medium-sized, fast-moving business seeking a technically strong IT Compliance & Service Manager to lead their ISO27001 compliance programme and oversee IT service delivery. You'll manage outsourced IT service providers, execute our information security management system (ISMS), and ensure effective … Microsoft 365 governance. This is a senior, high-impact role requiring initiative, technical depth, and strong vendor relationship management skills. You'll think independently, propose solutions, and advocate for IT governance best practices across the organisation. Key Responsibilities ISO 27001 & IT Governance Execute ISMS rollout and maintain policies, processes, and controls aligned with ISO 27001 Develop and maintain IT … security policies, procedures, and standards Support internal audits, risk assessments, and compliance reporting Help steer the overall ISMS programme and ensure audit readiness Third-Party Service Management & ITSM Manage strategic relationships with IT service providers and oversee SLA performance Lead vendor selection processes and coordinate between multiple service providers Oversee day-to-day IT operations and More ❯

be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging More ❯

be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging More ❯

top shape. Want to come and be a part of it? What will you be doing? Were growing and excited to offer a full-time, permanent opportunity as a Service Management Specialist in our 24x7 Service Management Centre in St Ives, Cambridgeshire. Shift pattern: 4 days on/off, 4 nights on/off, 12-hour … Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging supplier access. Youll thrive in a fast-paced, collaborative environment where no two … days are the same. What youll bring? You have outstanding customer service skills and are a reliable team player who ensures work is completed to a high standard. With a positive attitude, you overcome challenges and build strong relationships with customers and engineers. You're an excellent communicator, proactive problem-solver, and thrive under pressure while meeting deadlines. Computer More ❯

What You'll Be Working On: ️ Leading and managing the end-to-end IT service delivery for internal and external clients ️ Ensuring IT services are delivered in accordance with SLAs, KPIs, and industry best practices ️ Overseeing incident, problem, and change management processes to ensure high-quality service levels ️ Managing relationships with key stakeholders and acting as the … point of contact for service-related escalations ️ Driving continuous improvement initiatives to enhance service delivery and customer satisfaction ️ Monitoring service performance and implementing strategies for optimizing IT operations ️ Ensuring compliance with ITIL framework and best practices What We're Looking For: ️ Proven experience as an IT Service Manager or in a similar IT service management role ️ Strong understanding of ITIL practices and service management processes ️ Excellent leadership, communication, and customer service skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or More ❯

Your Role: An experienced Sr Service Delivery Manager joining an implementation project affecting millions of people across the UK. This role is critical in acting as the SME in Service Delivery, from the imbedding processes to continual service improvement, and managing suppliers in a SIAM model. Rate:£550 Inside IR35 Duration:6 months (likely extension) Location … days per week in Central London. You will focus on the strategic direction, governance, and implementation of IT Service Management (ITSM) processes, with a focus on ITIL Problem, Incident, Change and Service Request Processes. Your Responsibilities: Act as the primary liaison between the external stakeholders/suppliers and IT Service Delivery, representing IT to the business … and advocating for business/end-user needs within IT Service Delivery. Manage business expectations and report on service performance, ensuring alignment with agreed SLA's, OLA's, and XLA's. Lead initiatives supporting the IT Service Delivery roadmap and global standardisation goals. Collaborate with IT teams, business stakeholders, and end-users to identify areas for service More ❯

duties and responsibilities: Perform 1st and 2nd tier troubleshooting of bespoke business insurance systems. Diagnose, troubleshoot, and resolve incidents from internal users of business applications within defined processes and service standards. Provide vital operational support to geographically dispersed insurance production teams. Build relationships with employees by establishing trust and being an advocate for the employee. Log and manage end … user incidents in the Service Management System, ServiceNow. Escalate incidents requiring further troubleshooting or elevated privileges. Follow up with employees regarding the resolution of incidents. Monitor and manage the overall integrity of the data within insurance systems. Author knowledge articles for reference by employees and the support team. Provide after-hours "on-call" support to employees during assigned … 1st and 2nd line business systems support within an Insurance organisation. Proven ability to learn and use Insurance software business systems. Experience of using ServiceNow or a similar IT service management platform. Working knowledge of Microsoft Office technologies. Strong customer service skills with the ability to be positive and supportive in phone conversations with employees and via More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery … of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the business More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery … of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the business More ❯

We are seeking a Service Manager to join our client's team, responsible for ensuring that support services are planned and delivered in line with business objectives, budgets and agreed contractual obligations and expectations. The intention for this position is to create a positive, collaborative customer journey from bid to service delivery execution. Key Accountabilities Customer and Stakeholder … Relationship Management Establish and maintain strong relationships with external clients and organisations to understand and meet their service needs Align with customer expectations to ensure a shared understanding of service delivery goals Manage and oversee supplier relationships in accordance with contractual agreements and agreed SLAs Deliver high-quality service and support while adhering to company processes … Contribute to the overall success of the department and provide support in other areas as needed Ownership and Initiative Serve as an escalation point, responding promptly and effectively to service alerts and issues Proactively mitigate potential or actual service disruptions, ensuring swift resolution Support customer onboarding for service-specific requirements - inclusive of process creation Continual Service More ❯

and be a part of it? What will you be doing? Due to ongoing growth at Magdalene, were excited to offer a 6-month fixed-term opportunity as a Service Management Specialist, with potential for a permanent role. Youll work in our 24x7 Service Management Centre. Shift pattern: 2 weeks MonFri (1 week earlies … engineers, track tasks, and ensure SLA compliance. Youll also handle reporting, maintenance, and supplier access, working in a fast-paced, collaborative environment. What youll bring? You have outstanding customer service skills and are someone both customers and colleagues can rely on for high-quality work. With a positive attitude, you overcome challenges and build strong relationships. You're an … for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯

Systems & Support Manager - Microsoft/Wintel, O365, Exchange, AD/GPo/Azure/Entra, Azure Cloud/VMWare, Telephony, Networks LAN/WAN/VPN/VLAN, Team Management, Service Delivery, System Management, Project Delivery, ITIL. Permanent, Lancaster, Lancashire, c.£45k IT Manager/Systems & Support Manager Required by professional services company with systems and support … team dispersed across multiple UK locations servicing a global operation. Working within a full life-cycle IT management capacity successful candidate will manage a small team and oversee the support and management of the global business systems whilst working to improve the environment via project delivery and service management practices largely focused around ITIL. You will … work in a hands-on capacity where appropriate but ultimately have responsibility for the oversight for the: Management and maintenance of all systems - hardware, software, telephony, and data networks. Day-to-day system operations, on-premise and Azure cloud networks and server infrastructure. Support the management and delivery of projects related to business and infrastructure environments Maintain technical More ❯

Systems & Support Manager - Microsoft/Wintel, O365, Exchange, AD/GPo/Azure/Entra, Azure Cloud/VMWare, Telephony, Networks LAN/WAN/VPN/VLAN, Team Management, Service Delivery, System Management, Project Delivery, ITIL. Permanent, Lancaster, Lancashire, c.£45k IT Manager/Systems & Support Manager Required by professional services company with systems and support … team dispersed across multiple UK locations servicing a global operation. Working within a full life-cycle IT management capacity successful candidate will manage a small team and oversee the support and management of the global business systems whilst working to improve the environment via project delivery and service management practices largely focused around ITIL. You will … work in a hands-on capacity where appropriate but ultimately have responsibility for the oversight for the: Management and maintenance of all systems - hardware, software, telephony, and data networks. Day-to-day system operations, on-premise and Azure cloud networks and server infrastructure. Support the management and delivery of projects related to business and infrastructure environments Maintain technical More ❯

in InterSystems HealthShare and HealthConnect to troubleshoot and resolve application issues, with a strong emphasis on EMPI, PD, Integration engine, and IRIS. Implement and oversee ITIL processes to enhance service management and delivery within the organisation. Collaborate with various departments to ensure alignment with service management goals and objectives. Qualifications: Proven experience in leading a small … team of app support engineers. Significant experience in service management within a large organisation. Required expertise in development with InterSystems HealthShare and HealthConnect, alongside a strong understanding of EMPI, PD, Integration engine, and IRIS. More ❯

in InterSystems HealthShare and HealthConnect to troubleshoot and resolve application issues, with a strong emphasis on EMPI, PD, Integration engine, and IRIS. Implement and oversee ITIL processes to enhance service management and delivery within the organisation. Collaborate with various departments to ensure alignment with service management goals and objectives. Qualifications: Proven experience in leading a small … team of app support engineers. Significant experience in service management within a large organisation. Required expertise in development with InterSystems HealthShare and HealthConnect, alongside a strong understanding of EMPI, PD, Integration engine, and IRIS. More ❯

point of contact for technical support services, owning the coordination of responses to incidents and requests along with customer related engagement. Your key responsibilities will be to: Maintain the Service Desk function which customers will access for all their technology service requests, incidents, and queries (over 1000 users, two service desks, team of 8 excluding manager) Ensure … details are captured and recorded in the Service Management call logging system and prioritised accordingly (Service Desk Systems Documentation) Track, update and manage calls through to resolution, escalating when necessary (eg performing a functional escalation, linking to a problem record or change record) Monitor and manage call queues, ensuring incidents and requests are addressed within agreed service … sharing Maintain a technology asset database and Digital Services catalogue Execute scheduled system checks to ensure desktop software is up-to-date and at the required standard Liaise with Service Desk Management, ensuring they remain updated regarding incidents that require escalation or further attention Pro-actively identify opportunities for automation to minimise repetitive tasks and enhance productivity across More ❯

SharePoint cloud services, SQL estate, and web farms globally to ensure uptime, load balancing, and disaster recovery readiness. Lead deployments, code releases, and platform upgrades following change control and service management standards. Collaborate with IT application teams, business units, and vendors to deliver timely support and continuous improvements. Act as a technical lead and mentor within the Core … cloud). Excellent problem-solving skills and the ability to work effectively under pressure. Strong communication skills for liaising with both technical and non-technical stakeholders. Experience with IT service management frameworks, change control, and agile working practices. Desirable Skills Experience with PowerShell or other automation tools for infrastructure management. Familiarity with ITIL or similar service management More ❯

platform systems, database, anti-virus systems with all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and … IT specifications related to AS400 systems, x86 platform systems, database, SAN, tape backup, anti-virus systems, IT rooms with all supporting facilities and online devices Propose implementation procedures to Management according to Head Office's policies and IT Centre's requirements Assess systems, IT rooms and IT devices security risk, proposing security risk control solutions and being responsible for … is preferred Experience in system administration (e.g. Windows Server, Linux) Experience in virtual technology products (e.g. VMware, Hyper-V) Experience in IT room and device administration Experience in project management Knowledge of principles of Information Technology Knowledge of database operations and management Knowledge of Information Security, Cyber Security and GDPR Good problem solving skills Team player Excellent English More ❯

platform systems, database, anti-virus systems with all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and … IT specifications related to AS400 systems, x86 platform systems, database, SAN, tape backup, anti-virus systems, IT rooms with all supporting facilities and online devices Propose implementation procedures to Management according to Head Office’s policies and IT Centre’s requirements Assess systems, IT rooms and IT devices security risk, proposing security risk control solutions and being responsible for … is preferred Experience in system administration (e.g. Windows Server, Linux) Experience in virtual technology products (e.g. VMware, Hyper-V) Experience in IT room and device administration Experience in project management Knowledge of principles of Information Technology Knowledge of database operations and management Knowledge of Information Security, Cyber Security and GDPR Good problem solving skills Team player Excellent English More ❯

Oliver James are partnered with an innovative healthcare organisation committed to delivering exceptional patient care supported by robust and reliable IT services. We are currently seeking an experienced Service Delivery Analyst to join their growing IT department and play a key role in ensuring the seamless delivery of IT services across the organisation. About the Role: This is an … excellent opportunity for an experienced Service Delivery Analyst who has a strong background in healthcare IT environments , such as the NHS or private health services. The successful candidate will report directly to the Head of IT and will be instrumental in managing and improving IT service performance, ensuring alignment with Service Level Agreements (SLAs), and supporting a … user base that depends on consistent, high-quality digital services. Working within a highly regulated and fast-paced healthcare environment, this role will require someone with strong technical service management expertise but also a clear understanding of the unique demands and pressures of delivering IT services in a clinical or patient-focused setting. Key Responsibilities: Monitor IT services More ❯

Oliver James are partnered with an innovative healthcare organisation committed to delivering exceptional patient care supported by robust and reliable IT services. We are currently seeking an experienced Service Delivery Analyst to join their growing IT department on a permanent basis and play a key role in ensuring the seamless delivery of IT services across the organisation. About the … Role: This is an excellent opportunity for an experienced Service Delivery Analyst who has a strong background in healthcare IT environments , such as the NHS or private health services. The successful candidate will report directly to the Head of IT and will be instrumental in managing and improving IT service performance, ensuring alignment with Service Level Agreements … a user base that depends on consistent, high-quality digital services. Working within a highly regulated and fast-paced healthcare environment, this role will require someone with strong technical service management expertise but also a clear understanding of the unique demands and pressures of delivering IT services in a clinical or patient-focused setting. Key Responsibilities: Monitor IT More ❯

navigation capabilities and services that will be provided to missions on and around the Moon through the launch of dedicated infrastructure. Viasat is the design authority for the communications service and responsible for the design and procurement of space segment, ground segment and user infrastructure to enable lunar communications services by the end of the decade. We are looking … manage and develop key aspects of lunar satellite communication infrastructure. The senior software architect will be responsible for the creation, refinement and review of requirements and software designs covering service management and orchestration. They will be developing the framework for Viasat to provision, manage and monitor communication components and networks, that together, will provide end to end lunar … and components. The day-to-day Review and refinement of existing requirements ensuring they are well understood and accurately articulate business goals. Creation and ownership of technical roadmap for service management and orchestration. Definition and review of existing and proposed interfaces, ensuring they cleanly present required functionality and can support future use cases. Lead software design activities for More ❯

navigation capabilities and services that will be provided to missions on and around the Moon through the launch of dedicated infrastructure. Viasat is the design authority for the communications service and responsible for the design and procurement of space segment, ground segment and user infrastructure to enable lunar communications services by the end of the decade. We are looking … manage and develop key aspects of lunar satellite communication infrastructure. The senior software architect will be responsible for the creation, refinement and review of requirements and software designs covering service management and orchestration. They will be developing the framework for Viasat to provision, manage and monitor communication components and networks, that together, will provide end to end lunar … and components. The day-to-day • Review and refinement of existing requirements ensuring they are well understood and accurately articulate business goals. • Creation and ownership of technical roadmap for service management and orchestration. • Definition and review of existing and proposed interfaces, ensuring they cleanly present required functionality and can support future use cases. • Lead software design activities for More ❯

navigation capabilities and services that will be provided to missions on and around the Moon through the launch of dedicated infrastructure. Viasat is the design authority for the communications service and responsible for the design and procurement of space segment, ground segment and user infrastructure to enable lunar communications services by the end of the decade. We are looking … manage and develop key aspects of lunar satellite communication infrastructure. The senior software architect will be responsible for the creation, refinement and review of requirements and software designs covering service management and orchestration. They will be developing the framework for Viasat to provision, manage and monitor communication components and networks, that together, will provide end to end lunar … and components. The day-to-day Review and refinement of existing requirements ensuring they are well understood and accurately articulate business goals. Creation and ownership of technical roadmap for service management and orchestration. Definition and review of existing and proposed interfaces, ensuring they cleanly present required functionality and can support future use cases. Lead software design activities for More ❯

of the year. Job Responsibilities Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management, Certificate management, HSM configuration/installation/support Incident management, Change management, ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and … activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates More ❯