101 to 125 of 458 Service Management Jobs in the UK

safety, listens to people, and advocates for change and innovation. Delivery focus - enabling and supporting the implementation of project elements, proof of concepts and other technical deliverables through to service acceptance. Collaborative mindset working with the customer and end-users, programme leadership team, project management, technical area leads and engineers, security and service disciplines while aligned to … experience) Application integration, hosting, and support Modernisation of capability (Systems, Security, Applications, Platforms) Experience of infrastructure Virtualised and physical infrastructure Understanding of networking principles Storage technologies OS and Hypervisor management, including Microsoft, VMWare, and Linux (RHEL, Ubuntu) Data centre management principles Data and data infrastructure management End user environments (VMware, inc. Horizon) Technical documentation Security Architecture including … Secure by Design Service Delivery and Project Management Experience of service management principles and frameworks Understanding of service automation Delivery using Agile project management Systems architecture Integration Solution Coherence Professional skills Ability to work under pressure in large multi discipline teams to tight schedules Comfortable working as part of a team, but also individually More ❯

safety, listens to people, and advocates for change and innovation. Delivery focus - enabling and supporting the implementation of project elements, proof of concepts and other technical deliverables through to service acceptance. Collaborative mindset working with the customer and end-users, programme leadership team, project management, technical area leads and engineers, security and service disciplines while aligned to … experience) Application integration, hosting, and support Modernisation of capability (Systems, Security, Applications, Platforms) Experience of infrastructure Virtualised and physical infrastructure Understanding of networking principles Storage technologies OS and Hypervisor management, including Microsoft, VMWare, and Linux (RHEL, Ubuntu) Data centre management principles Data and data infrastructure management End user environments (VMware, inc. Horizon) Technical documentation Security Architecture including … Secure by Design Service Delivery and Project Management Experience of service management principles and frameworks Understanding of service automation Delivery using Agile project management Systems architecture Integration Solution Coherence Professional skills Ability to work under pressure in large multi discipline teams to tight schedules Comfortable working as part of a team, but also individually More ❯

safety, listens to people, and advocates for change and innovation. Delivery focus - enabling and supporting the implementation of project elements, proof of concepts and other technical deliverables through to service acceptance. Collaborative mindset working with the customer and end-users, programme leadership team, project management, technical area leads and engineers, security and service disciplines while aligned to … experience) Application integration, hosting, and support Modernisation of capability (Systems, Security, Applications, Platforms) Experience of infrastructure Virtualised and physical infrastructure Understanding of networking principles Storage technologies OS and Hypervisor management, including Microsoft, VMWare, and Linux (RHEL, Ubuntu) Data centre management principles Data and data infrastructure management End user environments (VMware, inc. Horizon) Technical documentation Security Architecture including … Secure by Design Service Delivery and Project Management Experience of service management principles and frameworks Understanding of service automation Delivery using Agile project management Systems architecture Integration Solution Coherence Professional skills Ability to work under pressure in large multi discipline teams to tight schedules Comfortable working as part of a team, but also individually More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy … action so it's supporting this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT service desk professionals & a … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead More ❯

for more details, and make sure to apply today. - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather … action so it's supporting this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT service desk professionals & a … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead More ❯

as a Senior Sourcing Manager. The ideal candidate will be an experienced Senior Procurement Manager with a strong track record in managing commercial performance and contractual execution across key service providers in a complex multi-vendor ecosystem. They will excel at building strong relationships through effective governance and robust control frameworks. Hybrid working and excellent benefits available. We have … an exciting opportunity for a Senior Sourcing Manager (Grade 12) to join The Supply Chain Management team on a permanent basis. Team overview The Finance & Commercial department ensures Elexon drives cost efficiencies and that the company conducts its operations in a secure and controlled manner. The Finance team is responsible for both financial accounting and management reporting for … Elexon. The Supply Chain Management (SCM) team are accountable for procuring the goods and services required to deliver Elexon Products and wider services, as required by the business, and negotiating contractual arrangements with third party suppliers delivering outsourced services. They are also responsible for the ongoing management of relationships with all suppliers in order to support and optimise More ❯

s a warmth and friendliness to everything they do. Key responsibilities: As a detail-oriented and proactive professional with ITIL Foundation certification, you will bring a strong understanding of service transition processes and IT service management principles. You will excel in planning and coordinating transition activities, ensuring seamless handover from project delivery to live operations. Skills and … Qualifications: ITIL Foundation Certified - Solid grounding in IT service management principles and practices. Service Transition Knowledge - General understanding of transitioning services into live environments effectively. Planning & Organisation - Strong planning skills with the ability to manage competing priorities and deadlines. Attention to Detail - Meticulous approach to tasks, ensuring accuracy and quality in deliverables. Stakeholder Communication - Excellent communication skills More ❯

this position below, then hit the apply button. Salary: £50,000 - £55,000 Contracted Hours: 40 The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and … sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory. The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and … Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory. Overview of the role: Responsible for service management and providing high quality, effective and professional, services to business lines/units that fall within its service management remit. The role requires that the More ❯

not restricted to) Oracle/Cerner iClip, along with all other clinical applications in use within the organisation. . The post holder will be responsible and manage the Operational Management and Data Quality for all Clinical Systems and their integration with existing and future developments. To be responsible for the provision of Operational Management for the trusts main … Clinical coding. Work closely with informatics colleagues to ensure that the functionality of clinical systems is matched to business processes/workflows. To Work with the Head of IT Service Delivery regarding any issues of quality and IT Service delivery/improvement. Main duties of the job Lead the Operations of the Applications and Clinical Systems Department. Lead … to ensure that all staff are aware of and are abiding by the best practice in complex areas of system functionality and data quality requirements, so that all clinical, management and income benefits of the systems are realised. Analyse and make judgement on appropriate action in complex situations of hardware and/or software malfunctions/shutdowns so that More ❯

ll work for you". What you will be doing Define, track, and report on IT performance KPIs and SLAs. Analyse trends and identify areas for improvement in IT service delivery. Collaborate with IT leadership to align performance goals with business objectives. Develop and implement IT quality standards, frameworks, and best practices. Conduct regular audits and assessments of IT … ITIL. Facilitate root cause analysis and corrective action planning for recurring issues. Promote a culture of quality and accountability across IT teams. Work closely with business units to understand service expectations and feedback. Provide clear and actionable performance reports to senior management. Support change management and communication efforts related to quality initiatives. Deliver monthly performance reviews to IT … s or master's degree, or equivalent professional qualification, in Computer Science, Software Engineering, or a related field. Successful candidates will have a proven background and experience in IT service management, performance analysis, or quality assurance roles. Alongside additional experience in a IT managerial or leadership role, with responsibility for driving performance improvements or managing quality frameworks. Ideally More ❯

IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems, is required for a well-established IT Services Company based in the City of London. SALARY: £45,000 - £50,000 per annum DOE Benefits (see below) LOCATION … TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a results-driven and strategic IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing … systems. As the IT Service Desk Team Leader/Help Desk Dispatcher you will play a critical role in ensuring the efficient operation of our IT service desk by managing the flow of support tickets and coordinating the activities of the support team. This individual will focus on prompt and effective resolution of IT tickets, distributing them to More ❯

the clients. Based in Leeds this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. The current Service Delivery team is approximately 20 strong and offers prospective … and suppliers through regular and ad-hoc meetings. Key Responsibilities Acts as the main escalation point for all Major IT Incidents & take full ownership of facilitating the restoration of service following of Major Incidents within the agreed SLA's in a multi-supplier environment. Setup and distribute Major Incident Communication during the major incident life cycle, until resolution and … Major Incident Report, setup and run Post Incident Review meetings and ensure all problem records are logged and progressed with suppliers. Complete Monthly reporting for Major Incidents and Problem Management and run daily/weekly Major Incident and Problem Meetings. Ensure all problem records are logged and progressed with suppliers. Manage the end-to-end reactive and proactive Problem More ❯

meet business needs while adhering to best practices and governance strategies Your responsibilities in the role Manage incidents and problems related to Power Platform and SharePoint environments. Perform change management activities, from small amendments to large-scale projects. Proactively monitor solutions and address emerging issues in SharePoint and Power Platform architecture. Ensure adherence to ICT policies and governance strategies … for existing apps and workflows. Develop and integrate Power Automate workflows with external toolsets. Support international colleagues through service management and relationship building. Redevelop and decommission outdated forms and workflows. Provide user guidance, training, and create service documentation. Maintain up-to-date service knowledge to enhance user experiences and reduce service overhead Skills and Experience … Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

IT Service Desk Manager - Inside IR35 - 3-6 months SC Security Clearance required £290-£310/Day Umbrella rate Gloucestershire Based An exciting opportunity has arisen for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support and driving continuous improvement … in service delivery. The successful candidate will be responsible for managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key Responsibilities Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management. Oversee the handling of incidents and service requests, ensuring timely resolution and customer satisfaction. Monitor … and report on service desk performance metrics, including SLAs and KPIs. Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out-of-hours support rota More ❯

Role Title: Operational Resilience Lead - Capacity Management Framework Location: Sheffield S1 4NB (Hybrid 60% office/40% home - 3 days in the office is mandatory) Duration: Until EOY Initially Rate: £505p/d via Umbrella Role Overview: The OpRes Lead will be responsible for driving the implementation of the Capacity Management Framework at Business Service level, across … role requires strong leadership, the ability to engage senior stakeholders, and oversight to ensure capacity practices are Embedded in operational resilience framework. Key Responsibilities: Lead the adoption of Capacity Management practices within IBS and COs. Partner with Operational Resilience Entity Leads to align capacity requirements with resilience objectives. Provide oversight of framework implementation. Monitor adoption progress, identify risks and … gaps, and drive remediation or escalation as required. Manage stakeholder engagement with senior business and technology leaders. Skills & Experience: Strong stakeholder management and influencing skills at senior levels. Knowledge of regulatory requirements for Operational Resilience (eg, IBS, COs). Understanding of capacity management, risk management, and service governance practices. Ability to lead cross-functional initiatives and More ❯

You will be required to use an FCSA Accredited Umbrella Company for this role. Key Requirements: - The OpRes Lead will be responsible for driving the implementation of the Capacity Management Framework at Business Service level, across Important Business Services (IBS) and Critical Operations (COs). - The role requires strong leadership, the ability to engage senior stakeholders, and oversight … to ensure capacity practices are Embedded in operational resilience framework. Key Responsibilities: - Lead the adoption of Capacity Management practices within IBS and COs. - Partner with Operational Resilience Entity Leads to align capacity requirements with resilience objectives. - Provide oversight of framework implementation. Monitor adoption progress, identify risks and gaps, and drive remediation or escalation as required. - Manage stakeholder engagement with … senior business and technology leaders. Key Experience: - Strong stakeholder management and influencing skills at senior levels. - Knowledge of regulatory requirements for Operational Resilience (eg, IBS, COs). - Understanding of capacity management, risk management, and service governance practices. - Ability to lead cross-functional initiatives and deliver within a complex, multi-entity environment. - The Supplier will provide leadership More ❯

onsite) Duration: 01/06/2026 Pay Rate: £492 per day inside IR35 Role Overview: The OpRes Lead will be responsible for driving the implementation of the Capacity Management Framework at Business Service level, across Important Business Services (IBS) and Critical Operations (COs). The role requires strong leadership, the ability to engage senior stakeholders, and oversight … to ensure capacity practices are Embedded in operational resilience framework. Key Responsibilities: Lead the adoption of Capacity Management practices within IBS and COs. Partner with Operational Resilience Entity Leads to align capacity requirements with resilience objectives. Provide oversight of framework implementation. Monitor adoption progress, identify risks and gaps, and drive remediation or escalation as required. Manage stakeholder engagement with … senior business and technology leaders. Skills & Experience: Strong stakeholder management and influencing skills at senior levels. Knowledge of regulatory requirements for Operational Resilience (eg, IBS, COs). Understanding of capacity management, risk management, and service governance practices. Ability to lead cross-functional initiatives and deliver within a complex, multi-entity environment. Tooling Leadership & Integration: The Supplier More ❯

Service Helpdesk Manager (Contract) SC Security Clearance Inside IR35 £290-£310/Day Umbrella rate Gloucestershire Based An exciting opportunity has arisen for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support and driving continuous improvement in service delivery. … The successful candidate will be responsible for managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key Responsibilities Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management. Oversee the handling of incidents and service requests, ensuring timely resolution and customer satisfaction. Monitor and report on service desk performance metrics, including SLAs and KPIs. Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out-of-hours support rota and ensure appropriate coverage More ❯

Service Architect Overview Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. - Service Architect We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect , you will play a key role in designing and … transitioning services into live operations, ensuring stability, efficiency, and value for customers. Responsibilities - Service Architect Lead the design of services for projects of varying complexity and value. Develop end-to-end service designs aligned to customer needs. Define SLAs, KPIs, pricing models, and underpinning contracts. Carry out impact assessments and design future operating models. Produce service documentation … and operational support requirements. Identify and manage service-related risks, exclusions, and constraints. Specify early life support requirements and ensure smooth transitions. Contribute to process and tooling design and integration. Provide oversight and guidance to staff implementing service artefacts. Influence solution design to maximise service stability and efficiency. Skills and Experience - Service Architect Strong knowledge of More ❯

Senior Applications Analyst - Wetherby (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Analyst with a good background in the legal sector? A Senior Applications Analyst is required to join a growing applications team for a law firm in Wetherby. The … to come into the office twice a week. The Senior Applications Analyst will act as the subject matter expert for a suite of core legal and business applications (document management, finance, and case management systems). Key Skills the Senior Application Analyst will have: Proficient experience with Aderant Technologies Excellent experience with SharePoint, Office 365, SQL and PowerBI … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills More ❯

Senior Applications Specialist - Manchester (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A law firm in Manchester is seeking a Senior Applications Specialist to join their applications team and play a … to come into the office twice a week. The Senior Applications Specialist will act as the subject matter expert for a suite of core legal and business applications (document management, finance, and case management systems). Key Skills the Senior Application Specialist will have: Proficient experience with Aderant Technologies Excellent experience with SharePoint, Office 365, SQL and PowerBI … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills More ❯

Senior Applications Specialist - Manchester (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A law firm in Manchester is seeking a Senior Applications Specialist to join their applications team and play a … to come into the office twice a week. The Senior Applications Specialist will act as the subject matter expert for a suite of core legal and business applications (document management, finance, and case management systems). Key Skills the Senior Application Specialist will have: Proficient experience with Aderant Technologies Excellent experience with SharePoint, Office 365, SQL and PowerBI … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills More ❯

Senior Applications Specialist - Central London (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A reputable law firm, is seeking a Senior Applications Specialist to join their applications team in Central London … to come into the office twice a week. The Senior Applications Specialist will act as the subject matter expert for a suite of core legal and business applications (document management, finance, and case management systems). Key Skills the Senior Applications Specialist will have: Proficient experience with Aderant Technologies Excellent experience with SharePoint, Office 365, SQL and PowerBI … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills More ❯

Senior Applications Specialist - Central London (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A reputable law firm, is seeking a Senior Applications Specialist to join their applications team in Central London … to come into the office twice a week. The Senior Applications Specialist will act as the subject matter expert for a suite of core legal and business applications (document management, finance, and case management systems). Key Skills the Senior Applications Specialist will have: Proficient experience with Aderant Technologies Excellent experience with SharePoint, Office 365, SQL and PowerBI … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills More ❯

was closely followed in December 2024 by the acquisition of US-based, Kivu Consulting, a global cyber security firm with world-leading incident response capabilities. Position Technical Support & Incident Management Provide first-line technical support via phone, email, and ticketing systems for hardware, software, and network issues Triage and prioritise incoming support requests based on business impact and urgency … Create and maintain technical documentation, knowledge base articles, and user guides Contribute to the development and refinement of IT policies and procedures Participate in continuous improvement initiatives to enhance service delivery Provide feedback on recurring issues to help prevent future incidents Requirements Technical Skills Strong knowledge of Windows and Mac operating systems, including troubleshooting and administration Proficiency with Microsoft … Office 365, Active Directory, and cloud-based services Understanding of network fundamentals including TCP/IP, DNS, DHCP, and VPN technologies Experience with ticketing systems (Jira Service Management, or similar) Familiarity with cybersecurity tools and concepts including firewalls, antivirus, and endpoint protection Basic scripting knowledge (PowerShell, Python, or Bash) for automation tasks Soft Skills Excellent communication skills with More ❯