101 to 125 of 1,377 Service Management Jobs in the UK

About the job you’re consideringThe SIAM Service Asset and Configuration Management (SACM) Manager is accountable for leading and governing the end-to-end Service Asset and Configuration Management process across a complex multi-supplier environment. The role is outcome-focused, ensuring that asset and configuration … information is accurate, reliable, and effectively managed throughout its lifecycle to support service delivery, operational decision-making, and risk management. The SACM Manager will provide strategic oversight of the CMDB and asset management practices, drive cross-supplier compliance with SACM policies and standards, and ensure configuration data integrity ...

thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact. IT Service Transition Manager – Global IT Service Management Site Introduction In 2021, pladis proudly opened the doors to our vibrant global … home to both our UK and Global Corporate teams, bringing together diverse teams across the business. What will this role achieve? The IT Service Transition Manager is accountable for the successful transition of IT projects, changes and enhancements into live service across five global regions, ensuring services ...

Role Overview An Amazing Career Opportunity for a Senior Program Manager, Strategic Service Programs! Location: Reading, UK. Job ID: 49356. The Senior Program Manager, Strategic Service Programs, will play a critical role in leading strategic customer, business, and transformation programs focused in EMEA while supporting global services transformation … lead complex customer‐facing programs and internal initiatives ranging from multi-year programs to shorter-term strategic projects, while helping evolve HID’s growing service portfolio, recurring revenue offerings, operational processes, and service delivery capabilities. The Senior Program Manager, Strategic Service Programs, must manage multiple concurrent projects ...

Description Job Title: NDH(D) Service Delivery Manager Contract: 12-month contract (potential for extension) Security: SC required or ability to obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL … Defence/public‐sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS ...

## Risk Intelligence Service ManagerApplylocations: GBR-London-10 Paternoster Square: GBR-London-5 Canada Squaretime type: Full timeposted on: Posted Todayjob requisition id: R0121038About Us:LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with … growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.## ## The RoleThe Service Management group resides within the Technology Operations function within Refinitiv. It provides operational end-to-end service ownership and support, and manages ...

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen … deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. ...

Service Delivery Manager Location: Leeds City Centre (Hybrid - 3 days per week onsite) Salary: Up to £50,000 + benefits Why Apply? Are you an experienced Service Delivery Manager, Operations Manager or Team Leader looking for an opportunity to drive service excellence within a fast-paced technology … environment? We're looking for a Service Delivery Manager to lead high-performing support teams, improve service performance, and ensure customers receive an exceptional level of service. You'll play a key role in managing operational delivery, driving continuous improvement, and working closely with stakeholders across the business ...

Title ServiceNow Data and CMDB Specialist Office Location London, Birmingham and Johannesburg Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working patterns. Our approach to hybrid … CMDB Specialist is responsible for the governance, quality and ongoing development of data held within the ServiceNow platform, with particular responsibility for the Configuration Management Database (CMDB), service data, and reporting and insight delivered through or sourced from ServiceNow. The role makes sure Configuration Items (CIs), their relationships ...

summary As an IT Service Transition Lead at UKHSA, you will ensure that digital and technology services are transitioned into live operation safely, efficiently, and in a way that supports long-term operational resilience.You will play a key role in delivering UKHSA's health security mission by ensuring that … across delivery, technical, and operational teams to embed structured transition processes, reduce risk, and ensure readiness across people, process, and technology. You will influence service design decisions, support adoption of ITIL practices, and enable high-quality service outcomes across national and regional operations. Main duties ...

About the role As Service Delivery & Supplier Manager, you'll own the end-to-end service lifecycle for our D3 and OMS platforms — from solution validation through onboarding, transition, go-live, and business-as-usual. You'll govern service levels and delivery performance globally, define and continuously … improve our service delivery framework and governance structures, and own supplier and technology procurement end to end — from sourcing and negotiation through contract lifecycle, renewals, and cost optimization. You'll work closely with Product, Engineering, Legal, and Customer Success to keep our services and supplier relationships running smoothly, while ...

Service Delivery Manager has overall responsibility for day-to-day customer engagement and delivery of a high-quality service to customers in line with the scope of our support contracts. Working for designated accounts within Managed Services, they ensure that business as usual activity is delivered within agreed … service levels, act as a direct point of contact with key stakeholders taking ownership and where required drive continuous service improvement for that Customer. Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments ...

About the job you’re consideringThe SIAM Change Analyst will be accountable for the governance, coordination, analysis, and continual improvement of the Change Management process across a multi-supplier environment. The role is outcome-focused, ensuring changes are assessed, prioritised, approved, and implemented in a controlled manner while minimising … risk, reducing service disruption, and enhancing the end-user experience through effective supplier management and data-driven insights.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company ...

Select how often (in days) to receive an alert: Global Service Delivery Leadership Director Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading | Job-ID: 220060 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team We are excited to announce that … looking to hire a Global Service Delivery Leadership Director into our thriving Group Managed Services organisation within Computacenter. This is a highly visible leadership role, responsible for running a large, high-performing function that delivers exceptional service outcomes for our customers while balancing operational excellence, commercial performance ...

About the job you’re considering The SIAM Change Analyst will be accountable for the governance, coordination, analysis, and continual improvement of the Change Management process across a multi-supplier environment. The role is outcome-focused, ensuring changes are assessed, prioritised, approved, and implemented in a controlled manner while … minimising risk, reducing service disruption, and enhancing the end‐user experience through effective supplier management and data‐driven insights. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend ...

Service Architect Must have an Active DV Clearance You will work closely with solution architects, project teams, operational stakeholders, and customers to develop service designs that meet both business and contractual objectives. The position is ideal for an experienced Service Architect with a strong background in service design, operating model development, governance, and live service transition. Service Architect Responsibilities Design end-to-end service solutions for low, medium, and high-complexity projects transitioning into live service. Develop service operating models, governance frameworks, and support strategies. Produce service acceptance criteria, operational support ...

Service Architect Must have an Active DV Clearance You will work closely with solution architects, project teams, operational stakeholders, and customers to develop service designs that meet both business and contractual objectives. The position is ideal for an experienced Service Architect with a strong background in service design, operating model development, governance, and live service transition. Service Architect Responsibilities Design end-to-end service solutions for low, medium, and high-complexity projects transitioning into live service. Develop service operating models, governance frameworks, and support strategies. Produce service acceptance criteria, operational support ...

Senior ITSM Engineer to join a secure programme in Hampshire on an outside IR35 contract basis. This role will suit someone with strong IT Service Management experience who is confident working across secure environments, improving service processes, supporting tooling, and working closely with technical and operational teams. … Role You will be responsible for supporting and improving ITSM processes, tooling and service delivery across a secure technology environment. You will work with stakeholders across infrastructure, operations, security and project teams to ensure services are well-managed, documented and continually improved. Key Responsibilities Support and improve ITSM processes ...

including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market. Job Description Role Overview The Service Delivery Analyst is responsible for monitoring, analyzing, and improving IT service delivery across internal teams and third-party providers. This role ensures effective … management of service performance, escalations, and reporting while driving continuous improvement in the quality and reliability of IT services. Key Responsibilities Customer Service & Relationship Management Support and promote innovative service delivery practices that anticipate and meet customer needs. Maintain strong relationships with business stakeholders ...

specified Full-time Not specified Operations Job Description The Service Delivery Associate (SDA) works within the Service Delivery Office (SDO) and owns the operational relationship for their assigned customers providing support for our Tier 2 customers at Telefónica Tech. They will work to develop an understanding … customers business needs and requirements. The SDO is part of the wider Service Delivery Management team which in turn forms the main customer relationship arm of Service Delivery within Telefónica Tech. The SDA will create, own and update documentation for their assigned customers and engage ...

Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside … work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team ...

Role Title: Service Desk Architect Contract: TBC Location: Sheffield. Hybrid 3 days per week onsite Rate: up to £577.76 p/d Umbrella inside IR35 Role purpose/summary Lead the design and transformation of Service Desk and End User Support services across a complex multi-supplier banking … environment. Define service operating models, support architectures, shared responsibility frameworks, service integrations, and operational data flows to improve service quality, resilience, user experience, and governance. Key Responsibilities Service Architecture Define the Service Desk target operating model, architecture standards, and transformation roadmap. Design scalable, resilient ...

Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. … This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical, and business readiness activities are completed, documented, and approved. The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk ...

Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. … This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical, and business readiness activities are completed, documented, and approved. The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk ...

TITLE: Jira Developer (Jira Service Management - JSM) REPORTS TO TITLE: Product Manager BUSINESS FUNCTION/SUB-FUNCTION: MD Office/IT Systems LOCATION: Manchester or Leeds ROLE PURPOSE: The Jira Developer is responsible for managing, configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This … role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules. Develop and maintain business rules, scripts ...

summary Are you an enthusiastic IT Service Desk analyst looking for a new challenge in the NHS? Do you enjoy troubleshooting complex IT issues? We are recruiting IT Service Desk Analysts to complement our existing team, ensuring that we can respond to the demands our busy hospital services … across Guildford and the surrounding areas.Our Digital Service Desk Analysts are the first point of contact between Trust users and the IT Department and are responsible for handling all 1st line technical support issues. Duties primarily include the logging, triaging and progressing of calls right through to resolution, ensuring ...